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Become A Hospitality Specialist

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Working As A Hospitality Specialist

  • Getting Information
  • Interacting With Computers
  • Communicating with Persons Outside Organization
  • Communicating with Supervisors, Peers, or Subordinates
  • Establishing and Maintaining Interpersonal Relationships
  • Deal with People

  • Mostly Sitting

  • Repetitive

  • $67,000

    Average Salary

What Does A Hospitality Specialist Do

Customer service representatives interact with customers to handle complaints, process orders, and provide information about an organization’s products and services.

Duties

Customer service representatives typically do the following:

  • Listen to customers’ questions and concerns, and provide answers or responses
  • Provide information about products and services
  • Take orders, calculate charges, and process billing or payments
  • Review or make changes to customer accounts
  • Handle returns or complaints
  • Record details of customer contacts and actions taken
  • Refer customers to supervisors or more experienced employees

Customer service representatives answer questions or requests from customers or the public. They typically provide services by phone, but some also interact with customers face to face, by email, or live chat.

The specific duties of customer service representatives vary by industry. For example, representatives who work in banks may answer customers’ questions about their accounts. Representatives who work for utility and communication companies may help customers with service problems, such as outages. Those who work in retail stores often handle returns, process refunds, and help customers locate items. Some representatives make changes to customers’ accounts, such as updating addresses or canceling orders. Although selling is not their main job, some representatives may help generate sales while providing information about a product or service.

Customer service representatives typically use a telephone, computer, and other office equipment. For example, representatives who work in call centers answer phone calls and use computers to review and select standard responses from a list of options. Those employed in retail stores use registers to process returns or orders.

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How To Become A Hospitality Specialist

Customer service representatives typically need a high school diploma and receive on-the-job training to learn the specific skills needed for the job. They should be good at communicating and interacting with people and have some experience using computers.

Education

Customer service representatives typically need a high school diploma.

Training

Customer service representatives usually receive short-term on-the-job training, lasting 2 to 3 weeks. Those who work in finance and insurance may need several months of training to learn more complicated financial regulations.

General customer-service training may focus on procedures for answering questions, information about a company’s products and services, and computer and telephone use. Trainees often work under the guidance of an experienced worker for the first few weeks of employment.

In certain industries, such as finance and insurance, customer service representatives must remain current with changing regulations.

Licenses, Certifications, and Registrations

Customer service representatives who provide information about finance and insurance may need a state license. Although licensing requirements vary by state, they usually include passing a written exam. Some employers and organizations may provide training for these exams.

Important Qualities

Communication skills. Customer service representatives must be able to provide information in writing, by phone, or in person so that customers can understand them.

Customer-service skills. Representatives help companies retain customers by answering their questions and complaints in a helpful and professional manner.

Interpersonal skills. Representatives should be able to create positive interactions with customers.

Listening skills. Representatives must listen carefully and understand a customer’s situation in order to assist them.

Patience. Representatives should be patient and polite, especially when interacting with dissatisfied customers.

Problem-solving skills. Representatives must determine solutions to a customer’s problem. By resolving issues effectively, representatives contribute to customer loyalty and retention.

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Hospitality Specialist Career Paths

Hospitality Specialist
Specialist Team Leader Assistant Manager
General Manager
6 Yearsyrs
Specialist Team Leader Manager
Sales Manager
5 Yearsyrs
Specialist Team Leader Store Manager
District Manager
7 Yearsyrs
Registered Nurse Instructor Consultant
Account Manager
5 Yearsyrs
Registered Nurse Patient Care Coordinator Office Manager
Business Office Manager
7 Yearsyrs
Registered Nurse Adjunct Faculty Consultant
Business Development Manager
9 Yearsyrs
Sales Specialist Account Manager
Senior Account Manager
7 Yearsyrs
Sales Specialist Account Manager Regional Sales Manager
Director Of Sales
10 Yearsyrs
Sales Specialist Account Manager Project Manager
Product Manager
6 Yearsyrs
Certified Nursing Assistant Lead Teacher Assistant Manager
Business Manager
6 Yearsyrs
Certified Nursing Assistant Lead Teacher Director
Chief Executive Officer
8 Yearsyrs
Certified Nursing Assistant Technician Consultant
Regional Sales Manager
9 Yearsyrs
Account Executive Sales Manager Store Manager
District Sales Manager
7 Yearsyrs
Account Executive Marketing Manager
Marketing Director
7 Yearsyrs
Account Executive Store Manager District Manager
Regional Manager
8 Yearsyrs
Hospital Sales Specialist District Sales Manager General Manager
Territory Manager
7 Yearsyrs
Hospital Sales Specialist District Sales Manager Sales Manager
Sales Account Manager
6 Yearsyrs
Hospital Sales Specialist District Sales Manager Operations Manager
Manager, Assistant Vice President
7 Yearsyrs
Representative Administrator Branch Manager
Relationship Manager
6 Yearsyrs
Representative Claims Representative
Senior Representative
5 Yearsyrs
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Do you work as a Hospitality Specialist?

Help others decide if this is a good career for them

Do you work as a Hospitality Specialist?

Average Yearly Salary
$67,000
View Detailed Salary Report
$37,000
Min 10%
$67,000
Median 50%
$67,000
Median 50%
$67,000
Median 50%
$67,000
Median 50%
$67,000
Median 50%
$67,000
Median 50%
$67,000
Median 50%
$122,000
Max 90%
Best Paying Company
Altru Health System
Highest Paying City
Seattle, WA
Highest Paying State
Hawaii
Avg Experience Level
2.8 years
How much does a Hospitality Specialist make at top companies?
The national average salary for a Hospitality Specialist in the United States is $67,560 per year or $32 per hour. Those in the bottom 10 percent make under $37,000 a year, and the top 10 percent make over $123,000.

How Would You Rate The Salary Of a Hospitality Specialist?

Have you worked as a Hospitality Specialist? Help other job seekers by rating your experience as a Hospitality Specialist.

Top Skills for A Hospitality Specialist

  1. Customer Service
  2. Hospital Accounts
  3. Internal Medicine
You can check out examples of real life uses of top skills on resumes here:
  • Provided excellent customer service by politely greeting and catering to party guests.
  • Managed all pharmaceutical sales for the major hospital accounts in UT, NV, CO and parts of ID and MT.
  • Promoted to Cardiologist, Heart Failure Clinics, Internal Medicine, FP, Internist, CV Surgeons and Pharmacies.
  • Support several on-site and off-site educational programs to ensure best practices in contemporary cardiology.
  • Scheduled patients for surgery and endoscopy procedures in hospital computer appointment system and provided financial counseling.

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Average Salary:

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Top 10 Best States for Hospitality Specialists

  1. Alaska
  2. Hawaii
  3. Oregon
  4. Nevada
  5. Massachusetts
  6. Minnesota
  7. Rhode Island
  8. District of Columbia
  9. New York
  10. Michigan
  • (30 jobs)
  • (29 jobs)
  • (137 jobs)
  • (76 jobs)
  • (351 jobs)
  • (272 jobs)
  • (44 jobs)
  • (90 jobs)
  • (517 jobs)
  • (381 jobs)

Hospitality Specialist Resume Examples And Tips

The average resume reviewer spends between 5 to 7 seconds looking at a single resume, which leaves the average job applier with roughly six seconds to make a killer first impression. Thanks to this, a single typo or error on your resume can disqualify you right out of the gate. At Zippia, we went through over 2,207 Hospitality Specialist resumes and compiled some information about how best to optimize them. Here are some suggestions based on what we found, divided by the individual sections of the resume itself.

Learn How To Create A Top Notch Hospitality Specialist Resume

View Resume Examples

Hospitality Specialist Demographics

Gender

Female

56.1%

Male

32.9%

Unknown

11.0%
Ethnicity

White

60.4%

Hispanic or Latino

15.4%

Black or African American

12.4%

Asian

7.6%

Unknown

4.2%
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Foreign Languages Spoken

Spanish

53.3%

French

12.0%

Arabic

9.3%

German

4.0%

Mandarin

4.0%

Portuguese

2.7%

Hindi

1.3%

Estonian

1.3%

Chinese

1.3%

Yoruba

1.3%

Serbian

1.3%

Japanese

1.3%

Russian

1.3%

Cheyenne

1.3%

Urdu

1.3%

Croatian

1.3%

Italian

1.3%
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Hospitality Specialist Education

Schools

University of Phoenix

14.9%

University of South Florida

7.8%

University of Central Florida

5.8%

Kent State University

5.2%

University of Florida

4.5%

Ashford University

4.5%

Arizona State University

4.5%

Texas State University

4.5%

Texas A&M University

4.5%

Northeastern University

4.5%

University of Northern Colorado

3.9%

University of Tennessee - Knoxville

3.9%

Central Piedmont Community College

3.9%

Sonoma State University

3.9%

University of North Texas

3.9%

Towson University

3.9%

Temple University

3.9%

Florida Atlantic University

3.9%

Miami Dade College

3.9%

University of Kansas

3.9%
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Majors

Business

21.9%

Nursing

11.7%

Psychology

8.2%

Health Care Administration

6.5%

Marketing

6.5%

Communication

5.5%

General Studies

4.6%

Management

4.0%

Biology

4.0%

Hospitality Management

3.2%

Criminal Justice

3.0%

Medical Assisting Services

2.9%

Pharmacy

2.6%

Education

2.6%

Kinesiology

2.5%

Political Science

2.2%

Liberal Arts

2.1%

Medical Technician

2.0%

Accounting

2.0%

Finance

1.9%
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Degrees

Bachelors

46.7%

Other

23.3%

Masters

13.1%

Associate

10.1%

Certificate

3.3%

Diploma

1.7%

Doctorate

1.5%

License

0.2%
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