What does a hospitality specialist do?
A hospitality specialist is an expert in hospitality industry. They may work in conference centers, hotels and lodgings, parks and recreation centers, or many other venues. They are responsible for ensuring that hospitality accommodations are high-quality. They must provide leadership to create outstanding customer services at all levels of the organization. They manage employees and help them to meet their organization's goals.
Hospitality specialist responsibilities
Here are examples of responsibilities from real hospitality specialist resumes:
- Manage blood bank solutions for blood plasma expander as well as blood infusion for chemotherapy, emergency room, and trauma.
- Operate the point of sale terminal (POS) ensuring package handling fees are collect.
- Target audiences include anesthesia, general surgery, orthopedic surgery, pharmacy and nursing.
- Maintain orders, stock and cleanliness in the kitchens, catering areas and visiting offices.
- Present mini topic discussions to preceptors and residents on common ICU conditions and medications used.
- Execute daily quality monitoring tasks such as food and drink preparation to include cleanliness and sanitation.
- Provide restaurant customers with food service, bartending, and hosting at a fine dining establishment.
- Identify smaller hospitals and add to the PPO network which increase selection for members while improving sales.
- Observe chemotherapy preparation in oncology department.
- Introduce an injectable anticoagulant to the oncology market.
- Comply with facility confidentiality and HIPPA policies and procedures.
- Perform tracheostomy procedures and work with neonate and pediatric patients.
- Master radiology management and hospital information systems, including patient tracking programs.
- Market cardiology, allergy, dermatology and anti-hypertensive medications to physicians and hospitals.
- Assist in aseptic techniques and sterilization procedures in surgical operation and in assisting surgery.
Hospitality specialist skills and personality traits
We calculated that 19% of Hospitality Specialists are proficient in POS, Patients, and Proprietary Software. They’re also known for soft skills such as Computer skills, Communication skills, and Patience.
We break down the percentage of Hospitality Specialists that have these skills listed on their resume here:
- POS, 19%
Follow up responsibility for system functionality of both POS equipment and internal network.
- Patients, 18%
Requested and interpreted test results and analyzed records, reports and examination information to diagnose patients' condition.
- Proprietary Software, 12%
Utilize proprietary software and equipment to execute necessary job functions.
- Quality Customer Service, 10%
Acknowledged and rendered customers' needs while administering quality customer service.
- Patient Care, 9%
Coordinate patient care, managed referrals and ensured proper and accurate documentation of patient records.
- Surgery, 4%
Control and manipulate C-Arm for desired images in Pain Management and Surgery cases in the operating rooms.
Common skills that a hospitality specialist uses to do their job include "pos," "patients," and "proprietary software." You can find details on the most important hospitality specialist responsibilities below.
Communication skills. Many hospitality specialist duties rely on communication skills. "customer service representatives must be able to provide clear information in writing, by phone, or in person.," so a hospitality specialist will need this skill often in their role. This resume example is just one of many ways hospitality specialist responsibilities rely on communication skills: "established communication links with doctors and nurses to facilitate patient care and/ or resolution of problem areas. "
Patience. hospitality specialists are also known for patience, which are critical to their duties. You can see how this skill relates to hospitality specialist responsibilities, because "representatives should be patient and polite, especially when interacting with dissatisfied customers." A hospitality specialist resume example shows how patience is used in the workplace: "combine patience, determination, and persistence to troubleshoot utility department issues by contacting vendors daily. "
Listening skills. For certain hospitality specialist responsibilities to be completed, the job requires competence in "listening skills." The day-to-day duties of a hospitality specialist rely on this skill, as "representatives must listen carefully to ensure that they understand customers in order to assist them." For example, this snippet was taken directly from a resume about how this skill applies to what hospitality specialists do: "communicated with physicians, nurses, related therapy providers, and case managers to provide total patient care. "
Problem-solving skills. A commonly-found skill in hospitality specialist job descriptions, "problem-solving skills" is essential to what hospitality specialists do. Hospitality specialist responsibilities rely on this skill because "representatives must determine solutions to customers’ problems." You can also see how hospitality specialist duties rely on problem-solving skills in this resume example: "communicate any guest's requests and complaints to the hotel manager that cannot be resolved at the front desk level. "
Interpersonal skills. Another skill commonly found on hospitality specialist job descriptions is "interpersonal skills." It can come up quite often in hospitality specialist duties, since "representatives should be able to create positive interactions with customers." Here's an example from a resume of how this skill fits into day-to-day hospitality specialist responsibilities: "cultivate interpersonal skills by interacting with, assisting and solving problems for hundreds of patients and family members. "
The three companies that hire the most hospitality specialists are:
- The Melting Pot
86 hospitality specialists jobs
- Chick-fil-A56 hospitality specialists jobs
- Captain D's38 hospitality specialists jobs
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Compare different hospitality specialists
Hospitality specialist vs. Customer engagement specialist
A client engagement specialist is in charge of devising strategies to build positive relationships with clients that will translate to sales. Their responsibilities revolve around performing research and analysis to identify client needs, finding new sales leads and opportunities, and coordinating with team members. They must also reach out to clients through calls, correspondence, or face-to-face interaction to offer products and services, discuss specifications, secure sales, process payments, and perform follow-up calls. Moreover, a client engagement specialist must answer inquiries and address issues and concerns, resolving them promptly and efficiently.
While similarities exist, there are also some differences between hospitality specialists and customer engagement specialist. For instance, hospitality specialist responsibilities require skills such as "pos," "proprietary software," "patient care," and "surgery." Whereas a customer engagement specialist is skilled in "brand awareness," "appeals," "wine," and "customer satisfaction." This is part of what separates the two careers.
Customer engagement specialists tend to make the most money working in the health care industry, where they earn an average salary of $48,710. In contrast, hospitality specialists make the biggest average salary, $50,422, in the pharmaceutical industry.The education levels that customer engagement specialists earn slightly differ from hospitality specialists. In particular, customer engagement specialists are 0.1% less likely to graduate with a Master's Degree than a hospitality specialist. Additionally, they're 1.2% less likely to earn a Doctoral Degree.Hospitality specialist vs. Customer retention specialist
A customer relations specialist is responsible for providing high-quality services for customers by responding to their inquiries and concerns and resolving complaints about the company's goods and services. Customer relations specialists update customer accounts on the database, recording their transactions accurately, and posting their payments timely. They may also sell new products and services to the clients, demonstrating features and usability, processing orders, and confirming delivery details. A customer relations specialist must have excellent communication and organizational skills to ensure customer satisfaction and maintain healthy business relationships with the customers.
While some skills are similar in these professions, other skills aren't so similar. For example, resumes show us that hospitality specialist responsibilities requires skills like "pos," "patients," "proprietary software," and "quality customer service." But a customer retention specialist might use other skills in their typical duties, such as, "inbound calls," "outbound calls," "customer satisfaction," and "customer accounts."
Average education levels between the two professions vary. Customer retention specialists tend to reach similar levels of education than hospitality specialists. In fact, they're 3.0% less likely to graduate with a Master's Degree and 1.2% less likely to earn a Doctoral Degree.Hospitality specialist vs. Customer relations specialist
Customer service specialists are employees who are responsible for providing the best customer experience to customers, usually for after-sales transactions. They attend to customers' inquiries and provide answers to their questions on products or services that the company offers. They also address customer complaints and help mitigate the concerns by offering solutions such as instructions on how to fix defects, or processing replacements or refunds. Customer service specialists also listen to customer feedback and ensure that these are logged properly so that proper departments will be able to receive them.
There are many key differences between these two careers, including some of the skills required to perform responsibilities within each role. For example, a hospitality specialist is likely to be skilled in "pos," "patients," "proprietary software," and "patient care," while a typical customer relations specialist is skilled in "customer relations," "data entry," "work ethic," and "strong work ethic."
Customer relations specialists earn the highest salary when working in the automotive industry, where they receive an average salary of $41,252. Comparatively, hospitality specialists have the highest earning potential in the pharmaceutical industry, with an average salary of $50,422.customer relations specialists typically earn similar educational levels compared to hospitality specialists. Specifically, they're 0.1% less likely to graduate with a Master's Degree, and 1.5% less likely to earn a Doctoral Degree.Hospitality specialist vs. Customer service specialist
Updated January 8, 2025
