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Become A Host/Hostess

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Working As A Host/Hostess

  • Performing for or Working Directly with the Public
  • Communicating with Supervisors, Peers, or Subordinates
  • Getting Information
  • Communicating with Persons Outside Organization
  • Making Decisions and Solving Problems
  • Deal with People

  • Unpleasant/Angry People

  • Outdoors/walking/standing

  • $20,745

    Average Salary

What Does A Host/Hostess Do At Penn National Gaming

* Provide friendly, fast, and helpful customer service, through the consistent practice and delivery of Red Carpet Customer Service to all guests and team members.
* Greet and welcome guests, assign seating, and escort guests to their table.
* Follow company procedures for seating guests including understanding and following station charts and maintaining customer flow.
* Participate as a team member with all servers, bussers, supervisors and kitchen staff in maintaining a smooth and efficient operation.
* Respond to telephone inquiries including making reservations and taking messages as needed.
* Respond to “to go” orders including packaging orders, and delivery to guests.
* Meet department uniform, appearance and grooming requirements.
* Must adhere to regulatory, department and company policies.
* Perform all job duties in a safe and responsible manner.
* Perform other job related and compatible duties as assigned.
* To be successful in this position it will require the following skill set

What Does A Host/Hostess Do At Aramark

* Hosts/Hostesses greet guests as they arrive and depart in a timely manner, always delivering exemplary customer service
* Hosts/Hostesses handle restaurant reservations for all guests
* Coordinate tour group dining reservations when needed
* Ensure any special services for patrons are accommodated and arranged
* Plan out the seating chart and organize the reservations
* Accommodate guests in an organized manner ensuring optimum use of tables
* Ensure all menus are clean and in immaculate condition
* Escort guests to tables and present menus
* Ensure servers are notified immediately when their tables are occupied
* Ensure a clean and pleasant atmosphere of the restaurant at all times
* May be required to perform busser and cashier duties
* Work closely with the kitchen staff and servers optimizing communication to ensure efficient operations
* Go the extra mile and follow through to ensure guest satisfaction
* Must be able to work with diverse populations in a supportive and positive manner
* Say goodbye to guests after each visit and ensure customer satisfaction by asking about their experience
* Diplomatically handle guest complaints, always polite and maintaining a professional manner
* May be required to train other employees on the role
* Must be flexible and willing to work a varied schedule
* Will be required to work special functions
* Report to work on time and in complete and proper uniform
* Know and comply with all company policies and procedures regarding safety, security, emergencies and energy
* Other duties as assigned
* Status and Scope:
* The Host/Hostess reports to the Restaurant Manager.
* Must have the ability to follow all safety and sanitation procedures.
* Position requires a strong customer service focus, strong communication skills, and a positive attitude.
* Must be able to work efficiently and be prepared to help wherever needed

What Does A Host/Hostess Do At Applebee's

* Greets (both arriving and departing) and seats all guests in a friendly manner and assists in maintaining the overall guest flow of the restaurant.
* Specific Functions and Duties: Open door for guests arriving and departing.
* Accommodate any special needs of guests, i.e., boosters, highchairs, disabilities.
* Manage the Wait List when the restaurant is full.
* Provide guest assistance to servers as needed including serving alcoholic beverages.
* Maintain a clean and organized work area and complete cleaning as assigned.
* Fill out the feature board and inflate balloons

What Does A Host/Hostess Do At HCA, Hospital Corporation of America

* Adherence of Standards of Operation.
* Sanitation/Safety.
* Attendance and being on time, ready to work your scheduled hours is an essential job function.
* Provides customer service to patients by delivering meals and taking special requests.
* Communicates effectively and responds to requests in a timely manner.
* Checks patients’ meals for accuracy and stocks nursing units with nourishment and menus.
* Communicates concerns to the team.
* Responsible for completing tasks as assigned.
* Provides service recovery as needed.
* Maintains documentation of completed services and actions taken

What Does A Host/Hostess Do At Compass Group, North America

* Promptly and warmly greets and directs guests to their tables based on availability or desired seating arrangements.
* Helps create an overall enjoyable dining experience and promotes a safe, clean and neat environment for guests and other associates.
* Exhibits exceptional communications skills.
* Gets along well with others, demonstrates flexibility and patience; possesses an interest in people.
* Maintains a high level of sensitivity and confidentiality regarding personal or medical information that is shared.
* Supervises the activities of food-service associates in the dining room to ensure proper customer service, food handling and sanitation procedures are followed.
* Helps train new food-service team members.
* Supervises the closing of the assigned dining room; ensures side work and station setup is properly completed.
* Demonstrates knowledge of emergency safety procedures and helps evacuate guests to safety in the event of fire or other emergency.
* Assists with service, including occasional bussing and food service, while maintaining safe food handling and sanitation standards.
* May be asked to operate equipment, including but not limited to fire extinguishers, telephones, iced tea/soda machines, soup wells and coffee machines.
* Works with staff of other departments to perform job duties and during special events or functions.
* Performs other duties as assigned.
* About Compass Group: Achieving leadership in the foodservice industry
* Compass Group is an equal opportunity employer.
* At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
* Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation.
* Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position.
* While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. /
* Los Angeles applicants: Compass Group will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring (Ban the Box ordinance)./
* Req ID: 155510
* Bon

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How To Become A Host/Hostess

Most food and beverage service jobs are entry-level jobs and do not require a high school diploma. The majority of workers receive short-term on-the-job training.

Most states require workers, such as nonrestaurant servers, who serve alcoholic beverages to be 18 years of age or older.

Education

There are no formal education requirements for becoming a food and beverage serving worker.

Training

Most workers learn their skills through short-term on-the-job training, usually lasting several weeks. Training includes basic customer service, kitchen safety, safe food-handling procedures, and good sanitation habits.

Some employers, particularly those in fast-food restaurants, teach new workers with the use of self-study programs, online programs, audiovisual presentations, or instructional booklets that explain food preparation and service procedures. However, most food and beverage serving and related workers learn their skills by watching and working with more experienced workers.

Some full-service restaurants provide new dining room employees with classroom training sessions that alternate with periods of on-the-job work experience. The training communicates the operating philosophy of the restaurant, helps new employees establish a personal rapport with other staff, teaches employees formal serving techniques, and instills a desire in the staff to work as a team.

Some nonrestaurant servers and bartender helpers who work in establishments where alcohol is served may need training on state and local laws concerning the sale of alcoholic beverages. Some states, counties, and cities mandate such training, which typically lasts a few hours and can be taken online or in-house.

Advancement

Advancement opportunities are limited to those who remain on the job for a long time. However, some dining room and cafeteria attendants and bartender helpers may advance to waiter, waitress, or bartender positions as they learn the basics of serving food or preparing drinks.

Important Qualities

Communication skills. Food and beverage serving and related workers must listen carefully to their customers’ orders and relay them correctly to the kitchen staff so that the orders are prepared to the customers’ request.

Customer-service skills. Food service establishments rely on good food and customer service to keep customers and succeed in a competitive industry. As a result, workers should be courteous and be able to attend to customers’ requests.

Physical stamina. Food and beverage serving and related workers spend most of their worktime standing, carrying heavy trays, cleaning work areas, and attending to customers’ needs.

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Host/Hostess jobs

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Host/Hostess Demographics

Gender

  • Female

    79.9%
  • Male

    17.4%
  • Unknown

    2.7%

Ethnicity

  • White

    77.6%
  • Hispanic or Latino

    14.5%
  • Asian

    5.8%
  • Unknown

    1.6%
  • Black or African American

    0.5%
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Languages Spoken

  • Spanish

    58.6%
  • French

    10.3%
  • Italian

    6.9%
  • Portuguese

    3.4%
  • Chinese

    3.4%
  • Vietnamese

    3.4%
  • German

    3.4%
  • Mandarin

    3.4%
  • Hindi

    3.4%
  • Hmong

    3.4%
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Host/Hostess Education

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Real Host/Hostess Salaries

Job Title Company Location Start Date Salary
Hosts and Hostesses, Restaurant, Lounge, and Coffee Shop Quiznos Classic Subs Houston, TX Jun 14, 2013 $65,219
Hosts and Hostesses, Restaurant, Lounge, and Coffee Shop JP Doyle Restaurant and Public House, Inc. Sleepy Hollow, NY Jul 16, 2014 $43,827
Host/Hostess Thaitanic Inc. Washington, DC Apr 29, 2011 $43,534
Host/Hostess Thaitanic Inc. Washington, DC Mar 10, 2011 $43,534
Hosts and Hostesses, Restaurant, Lounge and Coffee Shop Food for Junior's Inc. New York, NY Jul 01, 2011 $30,222
Host/Hostess, Restaurant Ricochez, Inc. DBA The Left Bank CO Jun 20, 2011 $30,074
Host/Hostess, Restaurant Daniel's Foods, Inc. DBA Mirabelle Restaurant CO Jun 20, 2011 $30,074
Host and Hostess, Restaurant, Lounge & Coffee Shop L & J Brazil Restaurant New York, NY Jan 30, 2012 $29,765
Hosts and Hostesses, Restaurant, Lounge, and Coffee Shop Veselka Enterprises, Ltd New York, NY Oct 01, 2008 $28,246
Hosts and Hostesses, Restaurant, Lounge, and Coffee Shop Upstairs On The Square Cambridge, MA Dec 12, 2013 $28,142
Hosts and Hostesses, Restaurant, Lounge, and Coffee Shop ATV Food Mart, Inc. D/B/A Five Star Banquet & Rest Islandia, NY May 09, 2014 $27,820
Host & Hostesses Pelican Bay Foundation, Inc. Naples, FL Oct 10, 2016 $25,837
Host/Hostess 525 Riverside Ave. Liquors, LLC Lyndhurst, NJ Jul 16, 2012 $25,771
Hosts and Hostesses Pelican Bay Foundation, Inc. Naples, FL Oct 01, 2015 $25,107
Host/Hostess CAFE Mozart Inc. Washington, DC Oct 27, 2010 $22,942
Hosts and Hostesses, Restaurnat Lounge, and Coffee Shop Tokuaki Fujita Hillburn, NY Apr 17, 2009 $22,790
Hosts and Hostesses, Restaurant, Lounge, and Coffee Shop International Palace Inc. D/B/A/El Pastor Newark, NJ Mar 21, 2013 $22,464
Host/Hostess The Polo Club of Boca Raton, Inc. FL Oct 01, 2014 $22,394
Host/Hostess Boca West Country Club, Inc. FL Oct 01, 2014 $22,394
Host/Hostess The Club at Admirals Cove, Inc. FL Oct 01, 2014 $22,394
Host or Hostess Daniel's Foods, Inc. Avon, CO Dec 01, 2014 $22,247
Host/Hostess Thaiphoon Restaurant Arlington, VA Sep 08, 2010 $22,143
Host Hostess General Hotel Work McBird LLC Centennial, WY Dec 15, 2016 $20,661
Host/Hostess Tara Thai Richmond, VA Oct 26, 2010 $20,508
Host/Hostess Tara Thai Richmond, VA Oct 25, 2010 $20,508
Host/Hostess Tara Thai Richmond, VA Aug 26, 2011 $20,508
Hosts and Hostesses, Restaurant Sapho, Inc. DBA The Fours Boston, MA Oct 15, 2007 $20,348
Host/Hostess Thai Farm Inc. Rockville, MD Jun 29, 2010 $20,265
Host/Hostess Tara Thai of Gaithersburg Gaithersburg, MD Nov 26, 2008 $20,265
Hosts and Hostesses, Restaurant, Lounge, and Coffee Shop Prosci Corp Elizabeth, NJ Jun 22, 2010 $20,223

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Top Skills for A Host/Hostess

CustomerServiceSkillsKitchenTo-GoOrdersRecordPatronsEnsureSatisfactionSafeEnvironmentProperSetupEnsureCleanlinessGreetCustomersTelephoneCallsSeatGuestsFoodOrdersSpecialEventsAppropriateNumberSupervisePublicComplaintsPlanPartiesAlcoholicBeveragesPhoneCallsPresentMenus

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Top Host/Hostess Skills

  1. Customer Service Skills
  2. Kitchen
  3. To-Go Orders
You can check out examples of real life uses of top skills on resumes here:
  • Maintain clean and organized tables and work area Accomplishments Customer service Skills Used Fluent in Spanish
  • Seated guests according to server rotation, capabilities, and kitchen efficiency.
  • Answered phones and accurately processed/assembled to-go orders.
  • Receive and record patrons' dining reservations.
  • Speak with patrons to ensure satisfaction with food and service, to respond to complaints, or to make conversation.

Top Host/Hostess Employers