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Host/hostess skills for your resume and career

Updated January 8, 2025
3 min read
Below we've compiled a list of the most critical host/hostess skills. We ranked the top skills for host/hostesses based on the percentage of resumes they appeared on. For example, 19.3% of host/hostess resumes contained reservations as a skill. Continue reading to find out what skills a host/hostess needs to be successful in the workplace.

15 host/hostess skills for your resume and career

1. Reservations

Here's how host/hostesses use reservations:
  • Provide quality customer service Manage reservations and coordinate seating
  • Obtained and recorded dining reservations.

2. Cleanliness

Here's how host/hostesses use cleanliness:
  • Served quality food products and maintained the cleanliness of both the dining and food preparation areas.
  • Inspected dining room for cleanliness, proper supply levels, and required staffing.

3. Food Handling

Here's how host/hostesses use food handling:
  • Worked closely with management to ensure proper food handling/labeling.
  • Train new waiters and floor staff on guess service expectation, safely procedures, proper food handling and restaurant protocols.

4. Seat Guests

Seat guests are the act of acknowledging, receiving, and communicating hospitality to a guest. Seating a guest has a long way to go in keeping the guest happy and active.

Here's how host/hostesses use seat guests:
  • Meet, greet and seat guests at tables, Provide guests with menus, Speak with patrons to ensure satisfaction.
  • WOW guests in and out of the restaurant with enthusiasm and a bright smile Seat guests In designated areas

5. To-Go Orders

A to-go order refers to a food or beverage item served in a package, takeout container, or parcel which allows it to be taken away from a restaurant rather than eaten on the premises of the restaurant as a dine-in facility. A to-go order means your order from the restaurant but eat it at home and hence call it a takeout.

Here's how host/hostesses use to-go orders:
  • Answered phones and accurately processed/assembled to-go orders.
  • Received to-go orders Prepared to-go orders.

6. Wine

Here's how host/hostesses use wine:
  • Maintained tasting room staff awareness of Federal inter-state wine shipping regulations.
  • Completed extensive customer service and history training and monthly wine education.

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7. Guest Satisfaction

Here's how host/hostesses use guest satisfaction:
  • Provide high quality service to ensure guest satisfaction.
  • Deliver friendly, customer oriented service, enhanced guest satisfaction, provide exceptional menu presentation, beverage preparation and bill processing.

8. Greeting Guests

Grееtіng guests is a wау of welcoming guеѕtѕ tо оnе'ѕ buѕіnеѕѕ or hоmе with jоу, ѕаtіѕfасtіоn, аnd hospitality. Greeting guеѕtѕ wіth a warm ѕmіlе, asking thе rіght ԛuеѕtіоnѕ, аnd ѕеttіng thеm on thе rіght track аrе аll vеrу іmроrtаnt fасtоrѕ whеn dеаlіng wіth a guеѕt.

Here's how host/hostesses use greeting guests:
  • Demonstrated genuine hospitality while greeting guests and establishing organization towards sitting arrangements.
  • Coordinated seating efficiently to reduce wait times Trained new employees on properly greeting guests Accurately balanced approximately $100 for take-out orders

9. Patients

Here's how host/hostesses use patients:
  • Resolved patients complaints promptly and professionally.
  • Responded to patients, caregivers, stakeholders and customer requests in a timely matter.

10. Culinary

Here's how host/hostesses use culinary:
  • Opened and closed the culinary and service areas.
  • Conducted culinary pre-meal line checks and front-of-house walkthroughs.

11. Cash Handling

Here's how host/hostesses use cash handling:
  • Cash handling, checking credit/debit cards, assisting customer with fan club cards and food comp discounts, seating customers
  • Control cash and other receipts by adhering to cash handling procedures in accordance with policies and procedures.

12. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how host/hostesses use customer service:
  • Connect with guests to ensure enjoyable moments are celebrated, great customer service skills and people-friendly, answering phones, customer service
  • Answer Telephone, Customer Service, Take and Fill Orders, Receive Money/Cashier, Train New Employees, Organize Customer Seating

13. Fine Dining

Here's how host/hostesses use fine dining:
  • Welcomed customers using prescribed greeting, assuring table satisfaction, specialized customer service to encourage fine dining reputation upheld.
  • Created an exceptional fine dining experience for all guests and maintained exceptional hospitality etiquette in all situations.

14. Telephone Calls

Telephone calls are a communication means through which a caller is connected to the called party. The call is done through a telecommunications device called a telephone. The caller can use a landline, mobile phone, or satellite phone to make the call.

Here's how host/hostesses use telephone calls:
  • Answer telephone calls and respond to inquire or transfer calls and Maintain a professional and friendly demeanor with Quests.
  • Answered telephone calls regarding carry out orders, business hours or menu information which required remembering/repeating orders and phone numbers.

15. Guest Inquiries

Here's how host/hostesses use guest inquiries:
  • Assisted waiters and bartenders with special requests and guest inquiries.
  • Assisted waiters/waitresses with special requests and guest inquiries.
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List of host/hostess skills to add to your resume

Host/hostess skills

The most important skills for a host/hostess resume and required skills for a host/hostess to have include:

  • Reservations
  • Cleanliness
  • Food Handling
  • Seat Guests
  • To-Go Orders
  • Wine
  • Guest Satisfaction
  • Greeting Guests
  • Patients
  • Culinary
  • Cash Handling
  • Customer Service
  • Fine Dining
  • Telephone Calls
  • Guest Inquiries
  • Customer Complaints
  • Host Stand
  • Exceptional Guest
  • Excellent Guest
  • Customer Satisfaction
  • Genuine Hospitality
  • POS
  • Food Orders
  • Phone Calls
  • Room Service
  • Open Table
  • OpenTable
  • Computer System
  • BARS
  • Clean Tables
  • Booking
  • Bus Tables
  • Ensure Cleanliness
  • Credit Card
  • Menu Selections
  • Multitasking
  • Service Stations
  • Guest Flow
  • Punctuality
  • Drink Orders
  • Private Dining

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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