Top Host/Hostess Skills

Below we've compiled a list of the most important skills for a Host/Hostess. We ranked the top skills based on the percentage of Host/Hostess resumes they appeared on. For example, 27.8% of Host/Hostess resumes contained Seat Guests as a skill. Let's find out what skills a Host/Hostess actually needs in order to be successful in the workplace.

The six most common skills found on Host/Hostess resumes in 2020. Read below to see the full list.

1. Seat Guests

high Demand
Here's how Seat Guests is used in Host/Hostess jobs:
  • WOW guests in and out of the restaurant with enthusiasm and a bright smile Seat guests In designated areas
  • Seat guests and assist them with coats, hats and other belongings.
  • Seat guests to their request, accommodating for any needs if necessary.
  • Seat guests, roll silverware, and set up parties
  • Greet and seat guests, bus tables, cash out to go orders.
  • Greet, Seat guests, upsell steaks, to go orders, call-ahead seating
  • Use tablets and computers to assign customers to tables Seat guests at tables
  • Greet and seat guests Take reservations and to-go orders Operate cash register, keep dining areas/restrooms clean, and answer phone calls
  • Greet restaurant guests * Seat guests * Provide guests with menus, silverware, directions, drinks and other requested items.
  • Greet and seat guests Take to-go orders Keep dining areas/restrooms clean, answer telephone, and take reservations
  • Greet guest with smile Seat guests according to the seating plan Monitor bathroom cleanliness Do menu counts periodically
  • Greet guests with a smile Provide menus seat guests Take reservations and answer customer calls
  • Greet and seat guests Answer phone calls Organize menus Ensure guest satisfaction

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2. Customer Service

high Demand
Here's how Customer Service is used in Host/Hostess jobs:
  • Provide quality customer service Manage reservations and coordinate seating
  • Connect with guests to ensure enjoyable moments are celebrated, great customer service skills and people-friendly, answering phones, customer service
  • Answer Telephone, Customer Service, Take and Fill Orders, Receive Money/Cashier, Train New Employees, Organize Customer Seating
  • Handled customer service daily to make sure guests always left with the best experience they could have.
  • Supervised and coordinated dining room activities and directed staff to provide fast and courteous customer service.
  • Expected to be warm and exuberant to all guest as customer service was my primary responsibility.
  • Maintain clean and organized tables and work area Accomplishments Customer service Skills Used Fluent in Spanish
  • Manage in-person and telephone guest inquiries, customer service requests, and reservation bookings.
  • Help coworkers, whenever necessary to ensure great customer service and good team atmosphere.
  • Coordinated with staff and servers as needed to ensure prompt customer service.
  • Ensured employees maintained great customer service to maximize sales and profits..
  • Processed reservations, answered clientele calls, and provided superior customer service.
  • Cashier, Customer service, clean, people greeting, inventory.
  • Used superb customer service skills by anticipating and addressing customer needs.
  • Trained new host/hostess on proper customer service and procedures.
  • Executed daily operations of customer service and table settings.
  • Provide courteous & efficient customer service to guests.
  • Trained hosts to deliver high quality customer service.
  • Provide quality customer service care.
  • Acquired in-person customer service skills.

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3. Reservation Arrangements

high Demand
Here's how Reservation Arrangements is used in Host/Hostess jobs:
  • Greet guest and patrons personally and on the telephone* Offer appropriate seating arrangements* Set up dining rooms and make reservation arrangements
  • Set up dining rooms and make reservation arrangements.
  • Provided appropriate seating arrangement, including arranging dining rooms and making reservation arrangements.
  • Set up dining rooms meticulously taking great care making reservation arrangements.
  • Coordinated reservation arrangements and set up dining room appropriately.
  • Make reservation arrangements and manage them effectively.

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4. Ensure Satisfaction

high Demand
Here's how Ensure Satisfaction is used in Host/Hostess jobs:
  • Meet, greet and seat guests at tables, Provide guests with menus, Speak with patrons to ensure satisfaction.
  • Speak with patrons to ensure satisfaction, Receive and record patrons' dining reservations & operate cash register.
  • Speak with patrons to ensure satisfaction.
  • Speak with patrons to ensure satisfaction of food and service and to respond to complants.
  • Greet & seat guests Inspect dining and serving areas Check out guests and ensure satisfaction of their visit
  • Responded to or directed guest placement for their comfortable environment Waitress/takeout, Handled customers needs and wants to ensure satisfaction

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5. Record Patrons

high Demand
Here's how Record Patrons is used in Host/Hostess jobs:
  • Receive and record patrons' dining reservations.
  • Provide guests with menus, Greet guests and seat them at tables and Receive and record patrons' dining reservations
  • Greet guests and provide menus Received and record patrons' dining reservations Operated cash registers and phones Performed to-go orders
  • Assign patrons to area for dining, Greet guests and record patrons' dining reservations.
  • Receive and record patrons' dining reservations and create a proper seating manifest.
  • Receive and record patrons' dining reservations or take and prepare to-go orders.

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6. To-Go Orders

high Demand
Here's how To-Go Orders is used in Host/Hostess jobs:
  • Answered phones and accurately processed/assembled to-go orders.
  • Received to-go orders Prepared to-go orders.
  • Greet guests, place to-go orders, answer phones, accept payments, seat guest
  • Answer phones, take messages, to-go orders and handle reservations.
  • Prepped for To-Go Orders every night.
  • Greet Customers Take To-Go Orders Seat Customers at their tables
  • Greet Guest Seat Guest To-go orders

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8. Proper Setup

high Demand
Here's how Proper Setup is used in Host/Hostess jobs:
  • Inspected dining areas for cleanliness and proper setup.
  • Inspected serving areas for dining availabilty and proper setup.
  • Inspected dining and serving areas to ensure cleanliness and proper setup and received multiple accolades for exceptional performance
  • Inspected and cleaned dinning, serving areas and restrooms while ensuring proper setup, and availability of supplies when necessary.
  • Inspect dining and serving areas to ensure cleanliness and proper setup.
  • Inspected serving areas for dining and proper setup.

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9. Ensure Cleanliness

high Demand
Here's how Ensure Cleanliness is used in Host/Hostess jobs:
  • Supervised storage and refrigeration areas to ensure cleanliness and sanitation.
  • Worked cooperatively with other servers to ensure cleanliness and safety.
  • Organize restaurant environment to ensure cleanliness.
  • Performed regular cleaning duties to ensure cleanliness of restaurant/register area.
  • Performed daily cleaning and maintenance duties to ensure cleanliness and organization of business.
  • Monitored open dining sections to ensure cleanliness and proper server rotation.

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10. Telephone Calls

high Demand
Here's how Telephone Calls is used in Host/Hostess jobs:
  • Answer telephone calls and respond to inquire or transfer calls and Maintain a professional and friendly demeanor with Quests.
  • Handled telephone calls, To-Go Orders, and call-ahead seating.
  • Answered telephone calls regarding carry out orders, business hours or menu information which required remembering/repeating orders and phone numbers.
  • Greeted and seated customers Placed and served orders Processed payments Answered telephone calls and assisted customers
  • Answered telephone calls regarding take-out, delivery orders, reservations and general business information.
  • Answered department telephone calls within, using correct salutations and telephone etiquette.

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11. Food Preparation

high Demand
Here's how Food Preparation is used in Host/Hostess jobs:
  • Supervised kitchen staff of 20 people and ensured proper event set-up, food preparation, kitchen clean-up and proper shutdown.
  • Served quality food products and maintained the cleanliness of both the dining and food preparation areas.
  • Monitor food preparation or serving techniques to ensure that proper procedures are followed as needed.
  • Assist team members with food preparation and carry out.
  • Cleaned food preparation areas, cooking surfaces and utensils.
  • Monitored food preparation and serving techniques to ensure that proper procedures were followed.
  • COOK Follow Pizza Hut food preparation procedures.

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12. Appropriate Number

high Demand
Here's how Appropriate Number is used in Host/Hostess jobs:
  • Assign patrons to tables suitable for their needs and according to rotation so that servers receive an appropriate number of seatings.
  • Assign patrons to tables suitable for their needs and according to rotation so that servers receive an appropriate number of seating.
  • Control the rotation between each section to keep a flow of tables occupied and an appropriate number of tables per server.
  • Take reservations, greet guests, and seat them at suitable tables so that servers receive appropriate number of customers.
  • Greet Guests and seat them at tables according to rotation so servers receive an appropriate number of tables.
  • Assigned guest to tables suitable and according to rotation so that servers received an appropriate number of settings.

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13. Special Events

high Demand
Here's how Special Events is used in Host/Hostess jobs:
  • Planed parties or other special events and services.
  • Planned, coordinated and executed special events and reservations to ensure customer satisfaction, while maintaining excellent Client relations.
  • Developed and implemented reservation system for holidays and special events reduced no-shows and increasing profits.
  • Exhibited exceptional communications skills while working with staff of other departments during special events.
  • Gained excellent experience in public relations, special events planning and cash handling/reconciliation.
  • Designed print and outdoor advertising for all holidays and other miscellaneous/special events.

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14. Clean Bathrooms

average Demand
Here's how Clean Bathrooms is used in Host/Hostess jobs:
  • Clean bathrooms, keep things stocked, keep floors vacuumed, help dishwashers, run cash register, and buss tables.
  • Greet customers, seat customers, clean bathrooms, answer phones, take to go orders, buds tables
  • Manage register and side work is to make sure main entrance is clean and neat clean bathrooms etc.
  • Answer phones, take orders, work in expo, clean bathrooms, greet and seat customers
  • Seat in rotation, help run food/drinks, buss tables, clean bathrooms, sweep floors
  • Run food when needed, clean bathrooms and lobby areas including windows

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15. Phone Calls

average Demand
Here's how Phone Calls is used in Host/Hostess jobs:
  • Answer phone calls to take reservations or take-out orders.
  • Answered phone calls and received take-out orders.
  • Answer phone calls, take reservations.
  • Provided extraordinary customer service while managing phone calls, maintaining accurate seating rotation, and maintaining informative of any inquiries.
  • Ensured customer satisfaction by fielding phone calls for carry-out orders and answering any general company questions.
  • Answered phone calls regarding reservations or information.

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16. Greeting Guests

average Demand
Here's how Greeting Guests is used in Host/Hostess jobs:
  • Demonstrated genuine hospitality while greeting guests and establishing organization towards sitting arrangements.
  • Demonstrated genuine hospitality while greeting guests and taking orders.
  • Demonstrated genuine hospitality while greeting guests.
  • Demonstrated genuine hospitality while greeting guests.
  • Provide exceptional guest service by greeting guests and taking orders enthusiastically, and responding cheerfully to questions about various menu offerings.
  • Managed the reception station in a neat and orderly fashion, practiced hospitality when greeting guests and responding to guest inquiries.

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17. Clean Tables

average Demand
Here's how Clean Tables is used in Host/Hostess jobs:
  • Greet Customers as they walk in and sit them and also clean tables whenever customers finish eating their meals.
  • Seat guest clean tables for waiters cash out employees at end of shift
  • Seat customers, Clean tables, Clean bathroom etc.
  • seat people, clean tables, take to-go orders, help servers
  • Seat and great guests,clean tables
  • Provide both hostess and wait service to restaurant guests; greet and seat customers, wait on dining guests, clean tables

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18. Courteous Service

average Demand
Here's how Courteous Service is used in Host/Hostess jobs:
  • Coordinated activities and assigned work tasks of dining room personnel to ensure prompt and courteous service to patrons.
  • Supervised and coordinated activities of dining room personnel to provide fast and courteous service to patrons.
  • Assisted guests on providing efficient and courteous service by accurately answering their inquiries
  • Provided courteous service and warm hospitality with initial greeting.
  • Provide personalized and courteous service to customers.
  • Delivered efficient, courteous service to customers

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19. Guest Satisfaction

average Demand
Here's how Guest Satisfaction is used in Host/Hostess jobs:
  • Organized reservations and walk in parties to ensure guest satisfaction.
  • Provide high quality service to ensure guest satisfaction.
  • Deliver friendly, customer oriented service, enhanced guest satisfaction, provide exceptional menu presentation, beverage preparation and bill processing.
  • Maximized table turns and rotated seating for maximum guest satisfaction; anticipated additional needs and happily fulfilled requests.
  • Provided timely and friendly service, inquired about guest satisfaction, anticipated additional needs and fulfilled further requests.
  • Achieve and maintain guest satisfaction while keeping a clean and organized work environment and following company policy and procedure

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20. Room Service

average Demand
Here's how Room Service is used in Host/Hostess jobs:
  • Answered room service calls and provided orders to kitchen staff.
  • Assist room service when and as needed.
  • Provided any room service when needed.
  • Trained new hostess* Assisted with reservations* Room Service* Seated guest* Restaurant inventory*Answered phone*Cashier
  • Facilitate room service orders between kitchen and delivery.
  • Greet and serve guests, room service, food and drink preparation, create an enjoyable vacation experience for every guests.

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21. Host Area

average Demand
Here's how Host Area is used in Host/Hostess jobs:
  • Clean, organize and stocks menus at host area.

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22. Large Parties

average Demand
Here's how Large Parties is used in Host/Hostess jobs:
  • Prepared in advance to accommodate large parties and reservations including ensuring adequate scheduling of staff.
  • Utilized problem solving by strategically planning distribution of large parties.
  • Organized large parties along with taking reservations accurately.
  • Greet guests/Assign seating according to protocol/Schedule reservations/Help with booking large parties/Train all new host & hostesses/Part of management team
  • Managed arrangements for reservations/large parties.
  • Scheduled reservations and expertly managed large parties and crowds

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23. Establishment Specialties

average Demand
Here's how Establishment Specialties is used in Host/Hostess jobs:
  • Inform patrons of establishment specialties and features.
  • Informed customers of establishment specialties & features
  • Greeted guests and sat them at tables or in waiting areas as well as informed patrons of establishment specialties and features.
  • Informed patrons of establishment specialties and features Efficiently resolved problems or concerns to the satisfaction of all involved parties.
  • Planned menus according to employers' needs and diet restrictions, and Informed patrons of establishment specialties and features
  • Inform patrons of establishment specialties and features Operate cash registers to accept payments for food and beverages.

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24. Greeting Customers

average Demand
Here's how Greeting Customers is used in Host/Hostess jobs:
  • Interacted with customers in a busy atmosphere while greeting customers, developed rapport and delivered accurate orders.
  • Provided excellent customer service by greeting customers, accurately taking orders and serving food and beverage.
  • Cleaned restaurant served customers placed orders telephone orders greeting customers makes desserts cashier received payments
  • Provided excellent customer service by greeting customers, taking orders, and delivering food/beverages.
  • Manage receptionist area, including greeting customers and responding to telephone and in-person requests for information.
  • Answer phones*Take orders*Get orders bagged up*Wait tables*Processing payment*Greeting customers*Cleaning tables and dining area*Setting tables

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25. Room Personnel

average Demand
Here's how Room Personnel is used in Host/Hostess jobs:
  • Directed and instructed dining room personnel on customer needs to ensure customer satisfaction.
  • Supervised and coordinated activities of dining room personnel.
  • Assigned work tasks and coordinated activities of dining room personnel to ensure prompt and courteous service to patrons.
  • Assigned work tasks and coordinated activities of the dining room personnel to ensure prompt and courteous service to patrons.
  • Attend to customer's queries, complaints and coordinate activities of dining room personnel to ensure prompt and courteous service.
  • Supervised and coordinated activities of dining room personnel to provide fast and courteous service to patrons.

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26. POS

average Demand
Here's how POS is used in Host/Hostess jobs:
  • Performed all hosting duties and other tasks associated with front of house positions; also in charge of training new hosts.
  • Communicated well with my co-workers to keep the tables bused and guests waiting as little as possible to increase productivity.
  • Position entails training all new incoming hosts/hostesses, correctly teaching job duties and responsibilities, instilling company policies and procedures.
  • Job Duties: Greet guest, team player, positive attitude, customer service, take phone calls and food orders
  • Set up cone patterns, barricades, CMS machines to divert traffic to various lots as efficiently as possible.
  • Functioned effectively with team members to provide service as friendly and efficiently as possible during peak periods.
  • Take sales orders, money, and any references for possible new parties.
  • Administer computer and position operations training sessions for new and existing hosts.
  • Reason For Leaving: This was a temporary job position.
  • Presented a positive first impression of Friday's to customers.
  • Assisted in creating a positive atmosphere for guests.
  • Greeted guests with a positive and enthusiastic attitude.
  • Accommodate special seating requests for guests whenever possible.
  • Greet visitors with a positive and upbeat attitude.
  • Train new hires how to perform host position.
  • Provided positive, accurate service to all customers.
  • Greet Guest with hospitality, Keep work area clean and safe from hazzards, Handle POS transactions/Cashier Have energetic workmanship Serve food
  • Position entails dealing with current issues in the store, employee morale, and company sponsored events 2007-Present
  • Greeted and seated customers in a busy workplace with a positive cheerful hard-working attitude always.
  • Position Type: College Program Supervisor: Varies based on location.

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27. Daily Specials

average Demand
Here's how Daily Specials is used in Host/Hostess jobs:
  • Advised patrons of daily specials.
  • Assist servers with customers including beverage/food delivery, reviewing daily specials as well as general culinary questions.
  • Maintained awareness of all promotions and advertisements, providing useful information to costumers with daily specials.
  • Promoted daily specials and provide detailed information and answered questions about menu.
  • Exceeded customer service expectations by offering customers daily specials, tourist information and information on hotel discounts, dining and entertainment.
  • Describe menu Items/daily specials in detail and provide recommendations when requested.

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28. Drink Orders

low Demand
Here's how Drink Orders is used in Host/Hostess jobs:
  • Introduce daily specials for resturaunt, take drink orders occasionally.
  • Record drink orders accurately and immediately after receipt into the register system.
  • Greeted and Seated Customers Operated Cash register Processed To-go orders Take and deliver drink orders
  • Greet customers, take food and drink orders, helped bartender when needed, cleaned waitress station, cashed out customers.
  • Greeted customers, assisted with seating, answered phones, cashier duties, took orders and served food and drink orders.
  • Greeted customers at door, described specials, took food and drink orders, and attended to needs of each table.

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29. Take-Out Orders

low Demand
Here's how Take-Out Orders is used in Host/Hostess jobs:
  • Greeted guests and guided to their tables Answered the phone Transacted take-out orders
  • Executed daily operation software hostessing, relieved and distributed take-out orders, cashiering, and occasional serving.
  • Coordinated seating efficiently to reduce wait times Trained new employees on properly greeting guests Accurately balanced approximately $100 for take-out orders
  • Managed telephone reservations, take-out orders and customer inquiries.
  • Provided excellent customer service for dine-in or take-out orders.
  • Scheduled reservations for restaurant and completed take-out orders.

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30. Host Stand

low Demand
Here's how Host Stand is used in Host/Hostess jobs:
  • Plan out the seating chart and organize the reservations (planning is everything when running an effective host stand).
  • Supervised host stand and all related responsibilities.
  • Revamped host stand for optimal organization.
  • Plan out the seating chart and organize the reservations (planning is everything when running an effective host stand).
  • Helped to supervise and manage the activities in the dining room by maintaining an organized host stand.
  • Operated Host Stand to meet guest's needs Trained new members of the Host team Answered phones

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31. Room Staff

low Demand
Here's how Room Staff is used in Host/Hostess jobs:
  • Supervised and coordinated activities of dining room staff to ensure that patrons received prompt and courteous service.
  • Supervised and coordinated activities of dining room staff.
  • Supervised and coordinated activities of dining room staff to ensure that patrons receive prompt and courteous service.
  • Assisted the dining room staff with any or all necessary functions.

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32. Service Areas

low Demand
Here's how Service Areas is used in Host/Hostess jobs:
  • Assisted in maintaining preparation and service areas in a sanitary condition.
  • Monitor and maintain cleanliness, sanitation and organization of assigned station and service areas.
  • Maintained preparation and service areas in sanitary condition according to health code standards.
  • Assisted in maintaining preparation and service areas in a sanitary condition.
  • Stock service areas with supplies to provide continuous productivity during operations.
  • Assisted in maintaining preparation and service areas in a sanitary condition.

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33. Service Station

low Demand
Here's how Service Station is used in Host/Hostess jobs:
  • Stocked service stations with items such as ice, napkins, and straws.
  • Assigned service stations to all servers and bus persons.

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34. Open Table

low Demand
Here's how Open Table is used in Host/Hostess jobs:
  • Managed reservations via open table after consulting in house software Bluesteel and event management system Tripleseat.
  • Open Table Cheerfully greet guests Take guests to their table Provide menus Take reservations Take orders for take out/pick up
  • Train new members in the host team in the guidelines and rules of the restaurant, open table and aloha.
  • Work the Open Table systems, answer phones, taking reservations, answering general questions about the restaurant and menu
  • Trained all new hostesses in Open Table, making floor charts, seating based on seniority etc.
  • Greet and seat guests in addition to monitoring the flow of the Open Table seating chart.

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35. Accurate Fashion

low Demand
Here's how Accurate Fashion is used in Host/Hostess jobs:
  • Relay orders to the kitchen and ensure all orders are filled in a timely and accurate fashion.
  • Addressed customer service inquiries in a timely and accurate fashion.
  • Relay orders to kitchen/bar and ensure that all orders filled in a timely and accurate fashion to the customer's satisfaction.
  • Relay to go orders to kitchen staff and sushi chefs and ensure they are done in timely and accurate fashion.
  • Organized and planned for large parties in order to accommodate all customers in a timely and accurate fashion
  • Relay orders to the kitchen and ensure all orders are filled in a timely and accurate fashion.

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36. Credit Card Transactions

low Demand
Here's how Credit Card Transactions is used in Host/Hostess jobs:
  • Provided quality customer service, processed customer transactions utilizing proprietary POS system, skillfully handled cash and credit card transactions.
  • Facilitated accurate cash & credit card transactions, processed refunds and coupons while maintaining efficiency and providing friendly customer service.
  • Provide excellent customer service experience to all patrons, handle monetary transactions including cash and credit card transactions
  • Greeted and welcomed guests upon arrival and departure -Maintained clean working environment -Processed cash and credit card transactions
  • Scheduled reservations Held multiple interviews Friendly service Manage credit card transactions Trained teens in nonprofit youth programs
  • Provided excellent customer service Handled multiple cash and credit card transactions Restocking Inventory control

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37. Special Services

low Demand
Here's how Special Services is used in Host/Hostess jobs:
  • Scheduled dining reservations and arranged parties or special services for diners.
  • Utilized a computerized reservation/seating system to schedule dining reservations and arrange parties or special services for diners.
  • Scheduled reservations and arranged parties and special services throughout restaurant.
  • Scheduled dining reservations and arranged special services to customers.
  • Schedule dining reservations and organize any special services required.
  • Scheduled dining reservations and arranged special services for patrons.

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38. Positive Attitude

low Demand
Here's how Positive Attitude is used in Host/Hostess jobs:
  • Prepare restaurant tables with special attention to sanitation and order-Deal with complaints or problems with a positive attitude-Attend to customers upon entrance
  • Demonstrate a positive attitude while working independently, and in a team oriented environment, using effective communication skills.
  • Worked as a hostess/server maintaining high level of stress during peak operations while maintaining positive attitude and customer satisfaction.
  • Provided customers with a satisfactory dining experience by always maintaining a positive attitude and helping out with any request.
  • Developed friendly and professional relationships with guest and generated repeat business through positive attitude and extensive cuisine knowledge.
  • Created a welcoming and enjoyable experience ensuring customer satisfaction by maintaining a friendly, accommodating and positive attitude.

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39. Special Requests

low Demand
Here's how Special Requests is used in Host/Hostess jobs:
  • Assisted waiters/waitresses with special requests and guest inquiries.
  • Ensured customer satisfaction on a daily basis by providing excellent recommendations, handling complicated orders and special requests.
  • Delivered an excellent dining experience by anticipating guests needs and accommodating to special requests.
  • Communicated effectively with kitchen staff to guarantee accurate orders and accommodate special requests.
  • Promote customer satisfaction by adhering to special requests in an extremely busy environment.
  • Document special requests and communicate to kitchen staff to ensure customer satisfaction.

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40. Phone Orders

low Demand
Here's how Phone Orders is used in Host/Hostess jobs:
  • Take telephone orders for delivery and or pick up.
  • Greeted Customers Answered phones Cleaned designated area Seated customers Rolled Silverware Placed To-Go and phone orders
  • Position involved regular customer interactions, resolving customer concerns, seating customers, accurately taking phone orders, and cashiering.
  • Handle phone orders with professionalism and accurately collect information needed to complete order.
  • Handled all telephone orders Performed inventory management Assisted with any service related issues
  • Take phone orders accurately and efficiently.

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41. Guest Flow

low Demand
Here's how Guest Flow is used in Host/Hostess jobs:
  • Monitored dining room and guest flow to maximize table usage and minimize customer wait times.

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42. Computer System

low Demand
Here's how Computer System is used in Host/Hostess jobs:
  • Completed data entry of current and new inventory unto database computer system.
  • Received and accurately entered orders into Point of Sales computer system.
  • Front Desk Reception/Data entry of incoming orders using company computer system.
  • Managed computer system and placed customers according to their seating preference.
  • Maintained accuracy regarding use of cash register and computer systems.
  • Performed basic monetary transactions using the cash register computer system.

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43. Customer Complaints

low Demand
Here's how Customer Complaints is used in Host/Hostess jobs:
  • Resolved customer complaints about food or quality service.
  • Directed customer seating and accommodated customer requests * Answered incoming phone calls and helped resolve customer complaints
  • Authorized accommodations in response to customer complaints which enhanced guest satisfaction and ensured return business.
  • Decreased customer complaint by observing and evaluating customer satisfaction, and adjusting to customer complaints.
  • Sharpened communication skills by resolving customer complaints and assisting with any other questions or concerns.
  • Sharpened communication skills by resolving customer complaints and creating win-win solutions to their problems.

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44. Quality Standards

low Demand
Here's how Quality Standards is used in Host/Hostess jobs:
  • Filled Guest food orders, ensuring accuracy and food quality standards.

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45. Customer Questions

low Demand
Here's how Customer Questions is used in Host/Hostess jobs:
  • Addressed any customer questions or complaint and informed them of company policies.

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46. Room Supplies

low Demand
Here's how Room Supplies is used in Host/Hostess jobs:
  • Requisitioned table linens and other dining room supplies for tables and serving stations.

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20 Most Common Skill for a Host/Hostess

Seat Guests32.7%
Customer Service13.1%
Reservation Arrangements8.2%
Ensure Satisfaction5.3%
Record Patrons4.4%
To-Go Orders3.8%
Menu Items3.4%
Proper Setup3.2%

Typical Skill-Sets Required For A Host/Hostess

RankSkillPercentage of ResumesPercentage
1
1
Seat Guests
Seat Guests
27.8%
27.8%
2
2
Customer Service
Customer Service
11.1%
11.1%
3
3
Reservation Arrangements
Reservation Arrangements
6.9%
6.9%
4
4
Ensure Satisfaction
Ensure Satisfaction
4.5%
4.5%
5
5
Record Patrons
Record Patrons
3.7%
3.7%
6
6
To-Go Orders
To-Go Orders
3.2%
3.2%
7
7
Menu Items
Menu Items
2.9%
2.9%
8
8
Proper Setup
Proper Setup
2.7%
2.7%
9
9
Ensure Cleanliness
Ensure Cleanliness
2.6%
2.6%
10
10
Telephone Calls
Telephone Calls
2.5%
2.5%
11
11
Food Preparation
Food Preparation
2.4%
2.4%
12
12
Appropriate Number
Appropriate Number
2.1%
2.1%
13
13
Special Events
Special Events
1.9%
1.9%
14
14
Clean Bathrooms
Clean Bathrooms
1.9%
1.9%
15
15
Phone Calls
Phone Calls
1.8%
1.8%
16
16
Greeting Guests
Greeting Guests
1.5%
1.5%
17
17
Clean Tables
Clean Tables
1.5%
1.5%
18
18
Courteous Service
Courteous Service
1.4%
1.4%
19
19
Guest Satisfaction
Guest Satisfaction
1.4%
1.4%
20
20
Room Service
Room Service
1.1%
1.1%
21
21
Host Area
Host Area
1.1%
1.1%
22
22
Large Parties
Large Parties
1%
1%
23
23
Establishment Specialties
Establishment Specialties
1%
1%
24
24
Greeting Customers
Greeting Customers
1%
1%
25
25
Room Personnel
Room Personnel
0.8%
0.8%
26
26
POS
POS
0.7%
0.7%
27
27
Daily Specials
Daily Specials
0.7%
0.7%
28
28
Drink Orders
Drink Orders
0.7%
0.7%
29
29
Take-Out Orders
Take-Out Orders
0.6%
0.6%
30
30
Host Stand
Host Stand
0.6%
0.6%
31
31
Room Staff
Room Staff
0.6%
0.6%
32
32
Service Areas
Service Areas
0.5%
0.5%
33
33
Service Station
Service Station
0.5%
0.5%
34
34
Open Table
Open Table
0.5%
0.5%
35
35
Accurate Fashion
Accurate Fashion
0.5%
0.5%
36
36
Credit Card Transactions
Credit Card Transactions
0.5%
0.5%
37
37
Special Services
Special Services
0.5%
0.5%
38
38
Positive Attitude
Positive Attitude
0.4%
0.4%
39
39
Special Requests
Special Requests
0.4%
0.4%
40
40
Phone Orders
Phone Orders
0.4%
0.4%
41
41
Guest Flow
Guest Flow
0.4%
0.4%
42
42
Computer System
Computer System
0.4%
0.4%
43
43
Customer Complaints
Customer Complaints
0.4%
0.4%
44
44
Quality Standards
Quality Standards
0.4%
0.4%
45
45
Customer Questions
Customer Questions
0.3%
0.3%
46
46
Room Supplies
Room Supplies
0.3%
0.3%

4,564 Host/Hostess Jobs

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