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Top 50 Host/Hostess Skills

Below we've compiled a list of the most important skills for a Host/Hostess. We ranked the top skills based on the percentage of Host/Hostess resumes they appeared on. For example, 26.1% of Host/Hostess resumes contained Seat Guests as a skill. Let's find out what skills a Host/Hostess actually needs in order to be successful in the workplace.

These Are The Most Important Skills For A Host/Hostess

1. Seat Guests
demand arrow
high Demand
Here's how Seat Guests is used in Host/Hostess jobs:
  • WOW guests in and out of the restaurant with enthusiasm and a bright smile Seat guests In designated areas
  • Seat guests based on guest preferences and balancing of customer flow in service stations.
  • Seat guests to their request, accommodating for any needs if necessary.
  • Seat guests and assist them with coats, hats and other belongings.
  • Seat guests, roll silverware, and set up parties
  • Greet and seat guests, bus tables, cash out to go orders.
  • Greet, Seat guests, upsell steaks, to go orders, call-ahead seating
  • Use tablets and computers to assign customers to tables Seat guests at tables
  • Greet and seat guests Take reservations and to-go orders Operate cash register, keep dining areas/restrooms clean, and answer phone calls
  • Greet restaurant guests * Seat guests * Provide guests with menus, silverware, directions, drinks and other requested items.
  • Greet and seat guests Take to-go orders Keep dining areas/restrooms clean, answer telephone, and take reservations
  • Greet guest with smile Seat guests according to the seating plan Monitor bathroom cleanliness Do menu counts periodically
  • Greet guests with a smile Provide menus seat guests Take reservations and answer customer calls
  • Greet and seat guests Answer phone calls Organize menus Ensure guest satisfaction

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764 Seat Guests Jobs

No jobs at selected location

2. Customer Service
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high Demand
Here's how Customer Service is used in Host/Hostess jobs:
  • Provide quality customer service Manage reservations and coordinate seating
  • Developed and maintained exceptional customer service standards.
  • Connect with guests to ensure enjoyable moments are celebrated, great customer service skills and people-friendly, answering phones, customer service
  • Answer Telephone, Customer Service, Take and Fill Orders, Receive Money/Cashier, Train New Employees, Organize Customer Seating
  • Expected to be warm and exuberant to all guest as customer service was my primary responsibility.
  • Manage in-person and telephone guest inquiries, customer service requests, and reservation bookings.
  • Help coworkers, whenever necessary to ensure great customer service and good team atmosphere.
  • Ensured employees maintained great customer service to maximize sales and profits..
  • Processed reservations, answered clientele calls, and provided superior customer service.
  • Coordinated with staff and servers as needed to ensure prompt customer service.
  • Used superb customer service skills by anticipating and addressing customer needs.
  • Cashier, Customer service, clean, people greeting, inventory.
  • Trained new host/hostess on proper customer service and procedures.
  • Trained hosts to deliver high quality customer service.
  • Acquired in-person customer service skills.
  • Provide quality customer service care.
  • Target | Cypress, CA cashier/customer service (Seasonal)
  • Open and Close Responsibilities Excellent Customer Service Inbound Calls Sat customers in sections
  • Greet customers Provide Customer service Received payments Responsible for answering the telephone Booking reservations Escort guests to the dining room
  • Greet customers Manage seating chart Answer phones Take orders Balance server report for the day Provide excellent customer service

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79 Customer Service Jobs

No jobs at selected location

3. Reservation Arrangements
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high Demand
Here's how Reservation Arrangements is used in Host/Hostess jobs:
  • Greet guest and patrons personally and on the telephone* Offer appropriate seating arrangements* Set up dining rooms and make reservation arrangements
  • Set up dining rooms and make reservation arrangements.

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4. Phone Calls
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high Demand
Here's how Phone Calls is used in Host/Hostess jobs:
  • Job Duties: Greet guest, team player, positive attitude, customer service, take phone calls and food orders
  • Answer telephone calls and respond to inquire or transfer calls and Maintain a professional and friendly demeanor with Quests.
  • Answer phone calls, book reservations, and resolve customer service issues.
  • Answered telephone calls, responded to inquiries, and scheduled reservations.
  • Handle telephone calls and direct them to the right recipient.
  • Handled telephone calls, To-Go Orders, and call-ahead seating.
  • Answer telephone calls and respond to inquiries or transfer calls.
  • Answer phone calls to take reservations or take-out orders.
  • Answered phone calls and received take-out orders.
  • Answer phone calls, take reservations.

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1 Phone Calls Jobs

No jobs at selected location

5. Ensure Satisfaction
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high Demand
Here's how Ensure Satisfaction is used in Host/Hostess jobs:
  • Speak with patrons to ensure satisfaction with food and service, to respond to complaints, or to make conversation.
  • Meet, greet and seat guests at tables, Provide guests with menus, Speak with patrons to ensure satisfaction.
  • Speak with patrons to ensure satisfaction, Receive and record patrons' dining reservations & operate cash register.
  • Speak with patrons to ensure satisfaction.
  • Speak with patrons to ensure satisfaction of food and service and to respond to complants.
  • Greet & seat guests Inspect dining and serving areas Check out guests and ensure satisfaction of their visit

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2 Ensure Satisfaction Jobs

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6. Record Patrons
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high Demand
Here's how Record Patrons is used in Host/Hostess jobs:
  • Receive and record patrons' dining reservations.

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7. To-Go Orders
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high Demand
Here's how To-Go Orders is used in Host/Hostess jobs:
  • Answered phones and accurately processed/assembled to-go orders.
  • Received to-go orders Prepared to-go orders.
  • Greet guests, place to-go orders, answer phones, accept payments, seat guest
  • Answer phones, take messages, to-go orders and handle reservations.
  • Prepped for To-Go Orders every night.
  • Take and prepare to-go orders.
  • seat people, clean tables, take to-go orders, help servers
  • Greet Customers Take To-Go Orders Seat Customers at their tables
  • Greet Guest Seat Guest To-go orders

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8. Food Safety
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high Demand
54 Food Safety Jobs

No jobs at selected location

9. Proper Setup
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high Demand
Here's how Proper Setup is used in Host/Hostess jobs:
  • Inspected dining areas for cleanliness and proper setup.
  • Inspected serving areas for dining availabilty and proper setup.

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2 Proper Setup Jobs

No jobs at selected location

10. Ensure Cleanliness
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high Demand
Here's how Ensure Cleanliness is used in Host/Hostess jobs:
  • Inspect dining and serving areas to ensure cleanliness and proper setup.

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13 Ensure Cleanliness Jobs

No jobs at selected location

11. Large Parties
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high Demand
1 Large Parties Jobs

No jobs at selected location

13. Appropriate Number
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high Demand
Here's how Appropriate Number is used in Host/Hostess jobs:
  • Assign patrons to tables suitable for their needs and according to rotation so that servers receive an appropriate number of seatings.

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24 Appropriate Number Jobs

No jobs at selected location

14. Host Stand
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high Demand
Here's how Host Stand is used in Host/Hostess jobs:
  • Plan out the seating chart and organize the reservations (planning is everything when running an effective host stand).

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125 Host Stand Jobs

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15. Special Events
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average Demand
Here's how Special Events is used in Host/Hostess jobs:
  • Planed parties or other special events and services.
  • Planned parties and other special events and services.

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5 Special Events Jobs

No jobs at selected location

16. Clean Bathrooms
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average Demand
17. Guest Satisfaction
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average Demand
Here's how Guest Satisfaction is used in Host/Hostess jobs:
  • Inquired about guest satisfaction, anticipated additional needs and happily fulfilled requests.
  • Organized reservations and walk in parties to ensure guest satisfaction.
  • Provide high quality service to ensure guest satisfaction.

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43 Guest Satisfaction Jobs

No jobs at selected location

18. Public Complaints
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average Demand
19. Public Restrooms
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average Demand
20. Courteous Service
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average Demand
Here's how Courteous Service is used in Host/Hostess jobs:
  • Coordinated activities and assigned work tasks of dining room personnel to ensure prompt and courteous service to patrons.
  • Supervised and coordinated activities of dining room personnel to provide fast and courteous service to patrons.

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79 Courteous Service Jobs

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21. Room Service
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average Demand
Here's how Room Service is used in Host/Hostess jobs:
  • Answered room service calls and provided orders to kitchen staff.
  • Assist room service when and as needed.
  • Provided any room service when needed.

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17 Room Service Jobs

No jobs at selected location

22. Establishment Specialties
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average Demand
Here's how Establishment Specialties is used in Host/Hostess jobs:
  • Inform patrons of establishment specialties and features.

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1 Establishment Specialties Jobs

No jobs at selected location

23. Communication
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average Demand
Here's how Communication is used in Host/Hostess jobs:
  • Expedited communication between upper level management and general personnel.
  • Involved team work and multilingual communication skills
  • Utilized excellent communication and interpersonal skills to start conversations and help customers have a great time.
  • Served as liaison for dietitians, including diet changes and management communication.
  • Maintained communication throughout the ordering or check out process.
  • Thank u very muchSkills UsedVery strong guests service and outstanding best communication to them and to your co workers and bosses.

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33 Communication Jobs

No jobs at selected location

24. Room Personnel
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average Demand
32 Room Personnel Jobs

No jobs at selected location

25. POS
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average Demand
Here's how POS is used in Host/Hostess jobs:
  • Developed and maintained positive working relationships with others to reach business goals.
  • Performed all hosting duties and other tasks associated with front of house positions; also in charge of training new hosts.
  • Communicated well with my co-workers to keep the tables bused and guests waiting as little as possible to increase productivity.
  • Position entails training all new incoming hosts/hostesses, correctly teaching job duties and responsibilities, instilling company policies and procedures.
  • Set up cone patterns, barricades, CMS machines to divert traffic to various lots as efficiently as possible.
  • Achieved a 100% position satisfaction rate by customer through online ratings over entire employment history.
  • Assisted in cashiering and Point of Sale (POS) system procedures during busy hours.
  • Take sales orders, money, and any references for possible new parties.
  • Administer computer and position operations training sessions for new and existing hosts.
  • Prepare cash receipts after establishments close, and make bank deposits.
  • Presented a positive first impression of Friday's to customers.
  • Reason For Leaving: This was a temporary job position.
  • Entrusted with managing and balancing cash receipts and deposits.
  • Accommodate special seating requests for guests whenever possible.
  • Provided positive, accurate service to all customers.
  • Greeted guests with a positive and enthusiastic attitude.
  • Train new hires how to perform host position.
  • Greet Guest with hospitality, Keep work area clean and safe from hazzards, Handle POS transactions/Cashier Have energetic workmanship Serve food
  • Position entails dealing with current issues in the store, employee morale, and company sponsored events 2007-Present
  • Position Type: College Program Supervisor: Varies based on location.

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80 POS Jobs

No jobs at selected location

26. Daily Specials
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average Demand
Here's how Daily Specials is used in Host/Hostess jobs:
  • Maintained complete knowledge of restaurant menu, including daily specials.
  • Inform customers of daily specials.
  • Advised patrons of daily specials.
  • Introduce daily specials for resturaunt, take drink orders occasionally.

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13 Daily Specials Jobs

No jobs at selected location

27. Drink Orders
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average Demand
Here's how Drink Orders is used in Host/Hostess jobs:
  • Greeted guests, sat them took drink orders and food orders.

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1 Drink Orders Jobs

No jobs at selected location

28. Room Staff
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average Demand
Here's how Room Staff is used in Host/Hostess jobs:
  • Supervised and coordinated activities of dining room staff to ensure that patrons received prompt and courteous service.
  • Supervised and coordinated activities of dining room staff.

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29. Take-Out Orders
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average Demand
Here's how Take-Out Orders is used in Host/Hostess jobs:
  • Assisted with guest inquiries, take-out orders and restaurant cleanliness.
  • Greeted guests and guided to their tables Answered the phone Transacted take-out orders

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30. Service Areas
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low Demand
Here's how Service Areas is used in Host/Hostess jobs:
  • Assisted in maintaining preparation and service areas in a sanitary condition.

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28 Service Areas Jobs

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31. Service Stations
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low Demand
Here's how Service Stations is used in Host/Hostess jobs:
  • Stocked service stations with items such as ice, napkins, and straws.
  • Assigned service stations to all servers and bus persons.

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32. Open Table
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low Demand
Here's how Open Table is used in Host/Hostess jobs:
  • Managed reservations via open table after consulting in house software Bluesteel and event management system Tripleseat.
  • Open Table Cheerfully greet guests Take guests to their table Provide menus Take reservations Take orders for take out/pick up

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41 Open Table Jobs

No jobs at selected location

33. Accurate Fashion
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low Demand
Here's how Accurate Fashion is used in Host/Hostess jobs:
  • Relay orders to the kitchen and ensure all orders are filled in a timely and accurate fashion.

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34. Special Services
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low Demand
Here's how Special Services is used in Host/Hostess jobs:
  • Scheduled dining reservations and arranged parties or special services for diners.

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30 Special Services Jobs

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35. Credit Card
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low Demand
Here's how Credit Card is used in Host/Hostess jobs:
  • Receive payment by cash, check, credit cards, vouchers, or automatic debits.
  • Manage the register, including all credit card/ cash operations.
  • Collaborated on drive-thru speakers and credit card machines.

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8 Credit Card Jobs

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36. Togo
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low Demand
37. Special Requests
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low Demand
Here's how Special Requests is used in Host/Hostess jobs:
  • Assisted waiters and bartenders with special requests and guest inquiries.
  • Assisted waiters/waitresses with special requests and guest inquiries.

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6 Special Requests Jobs

No jobs at selected location

38. Positive Attitude
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low Demand
14 Positive Attitude Jobs

No jobs at selected location

39. Computer System
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low Demand
Here's how Computer System is used in Host/Hostess jobs:
  • Initiate and maintain the seating plan in the open table computer system for evening.

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9 Computer System Jobs

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40. Plan Menus
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low Demand
41. Ensure Quality
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low Demand
Here's how Ensure Quality is used in Host/Hostess jobs:
  • Welcome patrons, seat them at tables or in lounge, and help ensure quality of facilities and service.
  • Help ensure quality of facilities and service.

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7 Ensure Quality Jobs

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42. Room Supplies
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low Demand
Here's how Room Supplies is used in Host/Hostess jobs:
  • Requisitioned table linens and other dining room supplies for tables and serving stations.

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19 Room Supplies Jobs

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43. Proper Health Standards
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low Demand
Here's how Proper Health Standards is used in Host/Hostess jobs:
  • Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.

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44. Appropriate Tables
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low Demand
Here's how Appropriate Tables is used in Host/Hostess jobs:
  • Seated patrons at appropriate tables.

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45. Clean Menus
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low Demand
46. Maximize Table Usage
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low Demand
Here's how Maximize Table Usage is used in Host/Hostess jobs:
  • Monitored dining room and guest flow to maximize table usage and minimize customer wait times.

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47. Management Position
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low Demand
48. High Standards
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low Demand
Here's how High Standards is used in Host/Hostess jobs:
  • Maintain high standards of quality and productivity to ensure development.
  • Maintained high standards of cleanliness and sanitation.
  • Maintained high standards of excellence.
  • Maintained a smile providing a psotive attitude Maintained high standards of excellence.

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49. Safe Environment
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low Demand
Here's how Safe Environment is used in Host/Hostess jobs:
  • Provided a safe environment to employees and the guest.
  • Maintained a clean and safe environment.

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50. Large Groups
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low Demand
Here's how Large Groups is used in Host/Hostess jobs:
  • Deliver park orientation spiels to large groups of guests.
  • Prepared tables for customer use, including rearranging seatings and tables to accommodate large groups.

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Host/Hostess Jobs

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20 Most Common Skills For A Host/Hostess

Seat Guests

30.4%

Customer Service

15.4%

Reservation Arrangements

7.5%

Phone Calls

5.1%

Ensure Satisfaction

4.9%

Record Patrons

4.0%

To-Go Orders

3.5%

Food Safety

3.4%

Proper Setup

3.0%

Ensure Cleanliness

2.8%

Large Parties

2.6%

Menu Items

2.4%

Appropriate Number

2.2%

Host Stand

2.1%

Special Events

2.0%

Clean Bathrooms

2.0%

Guest Satisfaction

1.9%

Public Complaints

1.6%

Public Restrooms

1.6%

Courteous Service

1.5%
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Typical Skill-Sets Required For A Host/Hostess

Rank Skill
1 Seat Guests 26.1%
2 Customer Service 13.2%
3 Reservation Arrangements 6.5%
4 Phone Calls 4.4%
5 Ensure Satisfaction 4.2%
6 Record Patrons 3.4%
7 To-Go Orders 3.0%
8 Food Safety 2.9%
9 Proper Setup 2.6%
10 Ensure Cleanliness 2.4%
11 Large Parties 2.3%
12 Menu Items 2.0%
13 Appropriate Number 1.9%
14 Host Stand 1.8%
15 Special Events 1.7%
16 Clean Bathrooms 1.7%
17 Guest Satisfaction 1.6%
18 Public Complaints 1.4%
19 Public Restrooms 1.4%
20 Courteous Service 1.3%
21 Room Service 1.1%
22 Establishment Specialties 0.9%
23 Communication 0.9%
24 Room Personnel 0.7%
25 POS 0.7%
26 Daily Specials 0.6%
27 Drink Orders 0.6%
28 Room Staff 0.6%
29 Take-Out Orders 0.6%
30 Service Areas 0.5%
31 Service Stations 0.5%
32 Open Table 0.5%
33 Accurate Fashion 0.4%
34 Special Services 0.4%
35 Credit Card 0.4%
36 Togo 0.4%
37 Special Requests 0.4%
38 Positive Attitude 0.4%
39 Computer System 0.3%
40 Plan Menus 0.3%
41 Ensure Quality 0.3%
42 Room Supplies 0.3%
43 Proper Health Standards 0.3%
44 Appropriate Tables 0.3%
45 Clean Menus 0.3%
46 Maximize Table Usage 0.3%
47 Management Position 0.3%
48 High Standards 0.3%
49 Safe Environment 0.2%
50 Large Groups 0.2%
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