Hostesses are responsible for managing guests who come to the restaurant. They greet guests, ensure that the guests have tables ready before letting them into the restaurant floor, guide the guests to their assigned tables, and introduce the guests to the waiter assigned to the table. Hostesses also manage the reservation list, often manning the restaurant's reservation hotline. They also control the entry of guests, answer any query that guests may have, and take note of any special requests. Hostesses ensure that guests have the best possible restaurant experience.

Hostess Responsibilities

Here are examples of responsibilities from real hostess resumes representing typical tasks they are likely to perform in their roles.

  • Manage restaurant's front desk area, including welcoming customers, and operating point of sales system (POS).
  • Provide exceptional customer service, while representing the essence of the restaurant and its atmosphere through personal interaction and communication.
  • Set up and maintain continental breakfast buffet, hors d'oeuvres and VIP bar.
  • Create handwritten personal notes to the guests base on their VIP status or new to the hotel.
  • Manage restaurant's front desk area, including welcoming customers, and operating point of sales system (POS).
  • Order supplies for FOH and BOH for special events and weddings.
  • Prepare restaurant foods per Chick-fil-A recipes and standards.
  • Bag and present, or expo, food.
  • Pick up any slack from servers, bartenders, and expo.
Hostess Traits
Physical strength refers to one's ability to lift, carry and move physical objects.
Communication skills shows that you are able to relay your thoughts, opinions and ideas clearly to those around you.
Customer-service skills involve listening skills that allow you to communicate efficiently and respectfully with a customer.

Hostess Job Description

Perhaps the hardest question to answer when deciding on a career as a hostess is "should I become a hostess?" You might find this info to be helpful. When compared to other jobs, hostess careers are projected to have a growth rate described as "much faster than average" at 14% from 2018 through 2028. This is in accordance with the Bureau of Labor Statistics. What's more, is that the projected number of opportunities that are predicted to become available for a hostess by 2028 is 775,300.

Hostesses average about $11.17 an hour, which makes the hostess annual salary $23,235. Additionally, hostesses are known to earn anywhere from $16,000 to $33,000 a year. This means that the top-earning hostesses make $17,000 more than the lowest earning ones.

It's hard work to become a hostess, but even the most dedicated employees consider switching careers from time to time. Whether you're interested in a more challenging position or just looking for a fresh start, we've compiled extensive information on becoming a fine dining server, server, room service server, and dining room server.

Hostess Jobs You Might Like

Hostess Resume Examples

Hostess Skills and Personality Traits

We calculated that 9% of Hostesses are proficient in Bus Tables, Seat Guests, and Customer Service. They’re also known for soft skills such as Physical strength, Communication skills, and Customer-service skills.

We break down the percentage of Hostesses that have these skills listed on their resume here:

  • Bus Tables, 9%

    Greet guest, welcome them into the restaurant and seat the guest, help bus tables and keep the restaurant clean.

  • Seat Guests, 8%

    Seat customers, organize seating arrangements, answer telephones

  • Customer Service, 6%

    Provided exemplary customer service, including greeting and seating guests and accommodating any special requests at a high volume dining establishment.

  • To-Go Orders, 6%

    Demonstrated active listening and effective communication skills by answering telephone to provide information, and take to-go orders and make reservations.

  • Guest Service, 6%

    Facilitated educational based activities focusing on wildlife and conservation and provided exceptional guest services throughout meaningful, accurate and entertaining interactions.

  • Food Preparation, 5%

    Monitored food preparation and serving techniques to ensure that proper procedures were followed Consistently offered professional, friendly and engaging service.

Most hostesses list "bus tables," "seat guests," and "customer service" as skills on their resumes. We go into more details on the most important hostess responsibilities here:

  • Arguably the most important personality trait for a hostess to have happens to be physical strength. An example from a resume said this about the skill, "food and beverage serving and related workers need to be able to lift and carry stock and equipment that can weigh up to 50 pounds." Additionally, other resumes have pointed out that hostesses can use physical strength to "strengthened my communication skills through greeting guests and patrons as they entered the establishment. "
  • Another trait important for fulfilling hostess duties is communication skills. According to a hostess resume, "food and beverage serving and related workers must listen carefully to their customers’ orders and relay them correctly to the kitchen staff so that the orders are prepared to the customers’ request." Here's an example of how hostesses are able to utilize communication skills: "expanded my knowledge upon front office operation within a wide range of cultural diversity.- broaden up a more advance communication skills. "
  • Customer-service skills is also an important skill for hostesses to have. This example of how hostesses use this skill comes from a hostess resume, "food service establishments rely on good food and customer service to keep customers and succeed in a competitive industry" Read this excerpt from a resume to understand how vital it is to their everyday roles and responsibilities, "assist with the collection of room service trays and other food and beverage items from the guest rooms. "
  • In order for certain hostess responsibilities to be completed, the job requires the skill "physical stamina." According to a hostess resume, "food and beverage serving and related workers spend most of their work time standing, carrying heavy trays, cleaning work areas, and attending to customers’ needs." As an example, this snippet was taken directly from a resume about how this skill applies: "seat guests according to rotation chart and physical needs. "
  • See the full list of hostess skills.

    After discovering the most helpful skills, we moved onto what kind of education might be helpful in becoming a hostess. We found that 36.2% of hostesses have graduated with a bachelor's degree and 1.6% of people in this position have earned their master's degrees. While some hostesses have a college degree, you may find it's also true that generally it's possible to be successful in this career with only a high school degree. In fact, our research shows that one out of every four hostesses were not college graduates.

    Those hostesses who do attend college, typically earn either business degrees or psychology degrees. Less commonly earned degrees for hostesses include general studies degrees or communication degrees.

    When you're ready to become a hostess, you might wonder which companies hire hostesses. According to our research through hostess resumes, hostesses are mostly hired by Landry's, Panera Bread, and Marriott International. Now is a good time to apply as Landry's has 63 hostesses job openings, and there are 13 at Panera Bread and 5 at Marriott International.

    View more details on hostess salaries across the United States.

    The three companies that hire the most prestigious hostesss are:

      What Fine Dining Servers Do

      Fine dining servers the people who make your stay at a restaurant enjoyable. They deliver well-written orders for the kitchen to prepare and bring your food and beverage. Being a fine dining server is no easy task, as certain skill sets need to be met in order to become an effective dining server. An efficient server is detail-oriented, observant to the needs of the diners, and intuitive. An extensive knowledge of wines and other specific food categories may be required depending on the restaurant.

      We looked at the average hostess annual salary and compared it with the average of a fine dining server. Generally speaking, fine dining servers receive $4,051 higher pay than hostesses per year.

      Even though hostesses and fine dining servers have vast differences in their careers, a few of the skills required to do both jobs are similar. For example, both careers require customer service, guest service, and food preparation in the day-to-day roles.

      As far as similarities go, this is where it ends because a hostess responsibility requires skills such as "bus tables," "seat guests," "to-go orders," and "telephone calls." Whereas a fine dining server is skilled in "beverage orders," "wine list," "food service," and "service standards." So if you're looking for what truly separates the two careers, you've found it.

      On average, fine dining servers reach similar levels of education than hostesses. Fine dining servers are 2.4% more likely to earn a Master's Degree and 0.1% more likely to graduate with a Doctoral Degree.

      What Are The Duties Of a Server?

      A server is a restaurant employee assigned in the main dining area of the restaurant to primarily attend to the customer's needs. Servers assist guests to their tables, wait for the guests to be ready with their order, and take the guests' orders. They should be knowledgeable about the restaurant's offerings since they should be able to answer any questions asked by the guests regarding the menu. They communicate the guests' orders to the kitchen crew and serve the orders once these are ready. Once the guests are finished eating, servers provide their bills upon their request and clean up the table when they leave. Servers should have excellent customer service skills and hospitality management skills.

      The next role we're going to look at is the server profession. Typically, this position earns a higher pay. In fact, they earn a $787 higher salary than hostesses per year.

      While the salary may be different for these job positions, there is one similarity and that's a few of the skills needed to perform certain duties. We used info from lots of resumes to find that both hostesses and servers are known to have skills such as "bus tables," "seat guests," and "customer service. "

      In addition to the difference in salary, there are some other key differences that are worth noting. For example, hostess responsibilities are more likely to require skills like "ensure cleanliness," "front office," "proper setup," and "floor plans." Meanwhile, a server might be skilled in areas such as "thorough knowledge," "beverage orders," "food service," and "attentive service." These differences highlight just how different the day-to-day in each role looks.

      Servers may earn a higher salary than hostesses, but servers earn the most pay in the hospitality industry with an average salary of $23,472. On the other side of things, hostesses receive higher paychecks in the hospitality industry where they earn an average of $25,528.

      On the topic of education, servers earn similar levels of education than hostesses. In general, they're 0.9% more likely to graduate with a Master's Degree and 0.1% more likely to earn a Doctoral Degree.

      How a Room Service Server Compares

      A room service server is an employee employed in a hotel or lodging to provide various services to the room occupants in the hotel. They often deliver ordered food, drinks, or movies to the occupants' rooms. Their duties and responsibilities include delivery of ordered foods or drinks, taking orders, collecting dirty dishes from rooms, and maintaining supplies and orders.

      The room service server profession generally makes a lower amount of money when compared to the average salary of hostesses. The difference in salaries is room service servers making $8,978 lower than hostesses.

      While looking through the resumes of several hostesses and room service servers we discovered that both professions have similar skills. These similarities include skills such as "bus tables," "customer service," and "guest service," but they differ when it comes to other required skills.

      Some important key differences between the two careers are a few of the skills necessary to fulfill responsibilities. Some examples from hostess resumes include skills like "seat guests," "to-go orders," "greeting guests," and "greeting customers," whereas a room service server might be skilled in "beverage orders," "in-room," "food service," and "room service trays. "

      Room service servers make a very good living in the retail industry with an average annual salary of $17,491. Whereas hostesses are paid the highest salary in the hospitality industry with the average being $25,528.

      Room service servers typically study at similar levels compared with hostesses. For example, they're 0.8% more likely to graduate with a Master's Degree, and 0.2% more likely to earn a Doctoral Degree.

      Description Of a Dining Room Server

      A dining room server performs various tasks to give patrons a positive dining experience. Their job usually entails greeting customers and presenting the menu, taking their orders, answering inquiries, recommending products and other services, serving drinks and food, and handling concerns professionally and courteously. They are also responsible for coordinating with cashiers and kitchen staff, cleaning and preparing tables for new customers, and assisting staff as needed. In some establishments, a dining room server may also participate in preparing drinks or ingredients, monitoring supply inventories, and collecting payments.

      Dining room servers tend to earn a higher pay than hostesses by about $4,455 per year.

      While their salaries may vary, hostesses and dining room servers both use similar skills to perform their jobs. Resumes from both professions include skills like "bus tables," "customer service," and "guest service. "

      Even though a few skill sets overlap, there are some differences that are important to note. For one, a hostess might have more use for skills like "seat guests," "to-go orders," "telephone calls," and "greeting guests." Meanwhile, some dining room servers might include skills like "food service," "beverage orders," "meal service," and "special events" on their resume.

      Now, let's take a closer look at the financials in each career. The telecommunication industry tends to pay more for dining room servers with an average of $27,471. While the highest hostess annual salary comes from the hospitality industry.

      The average resume of dining room servers showed that they earn similar levels of education to hostesses. So much so that the likelihood of them earning a Master's Degree is 0.3% more. Additionally, they're less likely to earn a Doctoral Degree by 0.0%.