Hotel associate vs front desk associate

Differences between hotel associate and front desk associate duties and responsibilities

Hotel associate example responsibilities.

• Operate hotel switchboard, take calls and provide information and transfer calls and manage accurate accounting of all rooms.
• Track future room availability on the basis of reservations, and helps develop forecasts for room revenue and occupancy.
• Cater to the needs of the pets which include but are not limit to feeding, bathing and cleaning of pet facilities
• Verify hotel room availability, enter hotel reservations.
• Operate the switchboard and PBX.
• Undertake general office duties, including correspondence, emails, filing and switchboard to ensure the smooth running of the hotel.
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Front desk associate example responsibilities.

• Manage customer service issues with ease and charm and train other co workers in daily operations.
• Manage confidential information and documentation, including financial data, and credit card information and payroll checks.
• Manage patients records by keeping all medical history, insurance and personal information update and verify abiding by HIPAA protocols.
• Process reservations for business groups via opera system.
• Process guest reservations, assess needs and ensure appropriate accommodations and assist guests with concierge-relate services.
• Contact patients regarding unpaid and underpay accounts, verification of insurance, accounting, customer service, computer and telephone operations.
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