Hotel associate vs front office agent

The differences between hotel associates and front office agents can be seen in a few details. Each job has different responsibilities and duties. Additionally, a front office agent has an average salary of $34,773, which is higher than the $32,062 average annual salary of a hotel associate.

The top three skills for a hotel associate include taking care, PET and customer service. The most important skills for a front office agent are reservations, hotel services, and excellent guest.

Hotel associate vs front office agent overview

	Hotel Associate	Front Office Agent
Yearly salary	$32,062	$34,773
Hourly rate	$15.41	$16.72
Growth rate	-	-
Number of jobs	4,387	106,130
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 45%	Bachelor's Degree, 54%
Average age	37	37
Years of experience	-	-

What does a hotel associate do?

A hotel associate takes care of hotel patrons by registering them and assigning them to rooms. They are expected to give keys and cards to guests, transmit and receive messages, and keep a record of occupied rooms. They may also be in charge of making reservations. Different hotels may assign their associates a variety of other small tasks. However, the associate's primary duty is to ensure that the best services are provided to clients.

What does a front office agent do?

Front office agents are a part of a corporation that comes in touch with clients like the marketing, sales, and repair departments. In general offices, the agents can discover more information about the customer by asking them questions, also helping the purchasers out. Agents working within the front office can also affect simple tasks, like checking out emails and printing and typing works. Front office agents used different technologies, too, like using printers, fax machines, and phones.

Hotel associate vs front office agent salary

Hotel associates and front office agents have different pay scales, as shown below.

	Hotel Associate	Front Office Agent
Average salary	$32,062	$34,773
Salary range	Between $23,000 And $43,000	Between $28,000 And $42,000
Highest paying City	-	-
Highest paying state	-	-
Best paying company	-	-
Best paying industry	-	-

Differences between hotel associate and front office agent education

There are a few differences between a hotel associate and a front office agent in terms of educational background:

	Hotel Associate	Front Office Agent
Most common degree	Bachelor's Degree, 45%	Bachelor's Degree, 54%
Most common major	Business	Business
Most common college	-	-

Hotel associate vs front office agent demographics

Here are the differences between hotel associates' and front office agents' demographics:

	Hotel Associate	Front Office Agent
Average age	37	37
Gender ratio	Male, 36.5% Female, 63.5%	Male, 39.2% Female, 60.8%
Race ratio	Black or African American, 9.0% Unknown, 6.5% Hispanic or Latino, 21.0% Asian, 10.8% White, 51.4% American Indian and Alaska Native, 1.3%	Black or African American, 9.5% Unknown, 7.3% Hispanic or Latino, 23.7% Asian, 11.7% White, 46.1% American Indian and Alaska Native, 1.8%
LGBT Percentage	13%	13%

Differences between hotel associate and front office agent duties and responsibilities

Hotel associate example responsibilities.

Operate hotel switchboard, take calls and provide information and transfer calls and manage accurate accounting of all rooms.
Track future room availability on the basis of reservations, and helps develop forecasts for room revenue and occupancy.
Cater to the needs of the pets which include but are not limit to feeding, bathing and cleaning of pet facilities
Verify hotel room availability, enter hotel reservations.
Operate the switchboard and PBX.
Undertake general office duties, including correspondence, emails, filing and switchboard to ensure the smooth running of the hotel.

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Front office agent example responsibilities.

Used EMR software to manage patient records and files; reinforce and uphold patient confidentiality as required by HIPAA and clinic.
Accommodate special requests whenever possible including making same day reservations and future reservations when necessary.
Adhere to all cashiering procedures and act as PBX operator at designate times.
Enter in and record wake up call requests then deliver it to the PBX.
Detail group resumes insuring that all VIP's are blocked and special requests and amenities are in place.
Facilitate VIP treatment for frequent guests with information supply to department management.

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Hotel associate vs front office agent skills

Common hotel associate skills

Taking Care, 51%
PET, 48%
Customer Service, 0%
Reservations, 0%
Guest Satisfaction, 0%
Front Desk, 0%

Common front office agent skills

Reservations, 24%
Hotel Services, 14%
Excellent Guest, 6%
Cleanliness, 5%
Hotel Reservations, 4%
Guest Service, 4%

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Updated January 8, 2025

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