Hotel associate vs guest relations representative

The differences between hotel associates and guest relations representatives can be seen in a few details. Each job has different responsibilities and duties. Additionally, a hotel associate has an average salary of $32,062, which is higher than the $28,790 average annual salary of a guest relations representative.

The top three skills for a hotel associate include taking care, PET and customer service. The most important skills for a guest relations representative are guest relations, customer service, and reservations.

Hotel associate vs guest relations representative overview

	Hotel Associate	Guest Relations Representative
Yearly salary	$32,062	$28,790
Hourly rate	$15.41	$13.84
Growth rate	-	-
Number of jobs	4,387	35,239
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 45%	Bachelor's Degree, 55%
Average age	37	37
Years of experience	-	-

What does a hotel associate do?

A hotel associate takes care of hotel patrons by registering them and assigning them to rooms. They are expected to give keys and cards to guests, transmit and receive messages, and keep a record of occupied rooms. They may also be in charge of making reservations. Different hotels may assign their associates a variety of other small tasks. However, the associate's primary duty is to ensure that the best services are provided to clients.

What does a guest relations representative do?

Guest relations representatives are professionals who are responsible for providing excellent customer service to customers of a hotel or other establishment. These representatives are required to assist the front office manager in mentoring and developing front office associates by contributing valuable feedback and suggestions for improvement. They must provide general hospitality services for VIP guests by arranging transportation as well as special accommodations. Guest relations representatives must also maintain the cleanliness of guest rooms while delivering housekeeping amenities to the rooms.

Hotel associate vs guest relations representative salary

Hotel associates and guest relations representatives have different pay scales, as shown below.

	Hotel Associate	Guest Relations Representative
Average salary	$32,062	$28,790
Salary range	Between $23,000 And $43,000	Between $22,000 And $36,000
Highest paying City	-	-
Highest paying state	-	-
Best paying company	-	-
Best paying industry	-	-

Differences between hotel associate and guest relations representative education

There are a few differences between a hotel associate and a guest relations representative in terms of educational background:

	Hotel Associate	Guest Relations Representative
Most common degree	Bachelor's Degree, 45%	Bachelor's Degree, 55%
Most common major	Business	Business
Most common college	-	-

Hotel associate vs guest relations representative demographics

Here are the differences between hotel associates' and guest relations representatives' demographics:

	Hotel Associate	Guest Relations Representative
Average age	37	37
Gender ratio	Male, 36.5% Female, 63.5%	Male, 38.1% Female, 61.9%
Race ratio	Black or African American, 9.0% Unknown, 6.5% Hispanic or Latino, 21.0% Asian, 10.8% White, 51.4% American Indian and Alaska Native, 1.3%	Black or African American, 9.9% Unknown, 6.8% Hispanic or Latino, 20.4% Asian, 9.9% White, 51.6% American Indian and Alaska Native, 1.5%
LGBT Percentage	13%	13%

Differences between hotel associate and guest relations representative duties and responsibilities

Hotel associate example responsibilities.

Operate hotel switchboard, take calls and provide information and transfer calls and manage accurate accounting of all rooms.
Track future room availability on the basis of reservations, and helps develop forecasts for room revenue and occupancy.
Cater to the needs of the pets which include but are not limit to feeding, bathing and cleaning of pet facilities
Verify hotel room availability, enter hotel reservations.
Operate the switchboard and PBX.
Undertake general office duties, including correspondence, emails, filing and switchboard to ensure the smooth running of the hotel.

Guest relations representative example responsibilities.

Manage Facebook and patient communication programs.
Operate POS register system to ring guests' food and beverage purchases.
Register patients into hospital systems and increase awareness of available programs.
Stimulate inpatient hospital satisfaction through personal interaction, service, and rounding with patients.
Book daily phone and in-person reservations; download all other reservations from GuestBridge reservations system.
Operate POS register and complete transactions according to company procedures and policies and ensuring accuracy.

Hotel associate vs guest relations representative skills

Common hotel associate skills

Taking Care, 51%
PET, 48%
Customer Service, 0%
Reservations, 0%
Guest Satisfaction, 0%
Front Desk, 0%

Common guest relations representative skills

Guest Relations, 20%
Customer Service, 16%
Reservations, 14%
Patients, 12%
Front Desk, 6%
VIP, 2%

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Office and Administrative Industry
Hotel Associate
Hotel Associate vs Guest Relations Representative

Updated January 8, 2025

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