Hotel associate vs guest services agent

Differences between hotel associate and guest services agent duties and responsibilities

Hotel associate example responsibilities.

• Operate hotel switchboard, take calls and provide information and transfer calls and manage accurate accounting of all rooms.
• Track future room availability on the basis of reservations, and helps develop forecasts for room revenue and occupancy.
• Cater to the needs of the pets which include but are not limit to feeding, bathing and cleaning of pet facilities
• Verify hotel room availability, enter hotel reservations.
• Operate the switchboard and PBX.
• Undertake general office duties, including correspondence, emails, filing and switchboard to ensure the smooth running of the hotel.
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Guest services agent example responsibilities.

• Train new associates to Hyatt standards and the most efficient way to accomplish the day's tasks.
• Assist customers with booking hotel rooms and handling on-site complaints about rooms, service or billing issues.
• Execute strong customer service by facilitating reservations, room amendments on an individual and corporate level, including agencies.
• Process special reservation requests in the LMS database.
• Maintain room booking lists and directly provide guests with the requested information concerning the facilities locations and surrounding area.
• Operate the PBX equipment by accepting incoming calls, assisting outgoing calls, scheduling wake-up calls and supporting room service departments.
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