Hotel associate vs service desk analyst

The differences between hotel associates and service desk analysts can be seen in a few details. Each job has different responsibilities and duties. Additionally, a service desk analyst has an average salary of $45,397, which is higher than the $32,062 average annual salary of a hotel associate.

The top three skills for a hotel associate include taking care, PET and customer service. The most important skills for a service desk analyst are service desk, customer service, and troubleshoot.

Hotel associate vs service desk analyst overview

	Hotel Associate	Service Desk Analyst
Yearly salary	$32,062	$45,397
Hourly rate	$15.41	$21.83
Growth rate	-	-
Number of jobs	4,387	55,828
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 45%	Bachelor's Degree, 50%
Average age	37	37
Years of experience	-	-

What does a hotel associate do?

A hotel associate takes care of hotel patrons by registering them and assigning them to rooms. They are expected to give keys and cards to guests, transmit and receive messages, and keep a record of occupied rooms. They may also be in charge of making reservations. Different hotels may assign their associates a variety of other small tasks. However, the associate's primary duty is to ensure that the best services are provided to clients.

What does a service desk analyst do?

Service Desk Analysts are information technology (IT) employees who usually oversee the helpdesk hotline of the IT department. They address the technical concerns of other employees or even clients of the company. They also help in installing, repairing, and maintaining the different IT systems in the company. Service Desk Analysts resolve issues related to software, hardware, and other related systems. They also manage information related to these concerns and analyze these concerns. They identify trends or patterns and anticipate concerns that might come in the future. Service Desk Analysts may recommend steps to ensure that these concerns will not come up again.

Hotel associate vs service desk analyst salary

Hotel associates and service desk analysts have different pay scales, as shown below.

	Hotel Associate	Service Desk Analyst
Average salary	$32,062	$45,397
Salary range	Between $23,000 And $43,000	Between $30,000 And $67,000
Highest paying City	-	New York, NY
Highest paying state	-	New York
Best paying company	-	The Citadel
Best paying industry	-	Technology

Differences between hotel associate and service desk analyst education

There are a few differences between a hotel associate and a service desk analyst in terms of educational background:

	Hotel Associate	Service Desk Analyst
Most common degree	Bachelor's Degree, 45%	Bachelor's Degree, 50%
Most common major	Business	Information Technology
Most common college	-	-

Hotel associate vs service desk analyst demographics

Here are the differences between hotel associates' and service desk analysts' demographics:

	Hotel Associate	Service Desk Analyst
Average age	37	37
Gender ratio	Male, 36.5% Female, 63.5%	Male, 74.4% Female, 25.6%
Race ratio	Black or African American, 9.0% Unknown, 6.5% Hispanic or Latino, 21.0% Asian, 10.8% White, 51.4% American Indian and Alaska Native, 1.3%	Black or African American, 10.5% Unknown, 7.1% Hispanic or Latino, 17.8% Asian, 12.3% White, 50.7% American Indian and Alaska Native, 1.7%
LGBT Percentage	13%	13%

Differences between hotel associate and service desk analyst duties and responsibilities

Hotel associate example responsibilities.

Operate hotel switchboard, take calls and provide information and transfer calls and manage accurate accounting of all rooms.
Track future room availability on the basis of reservations, and helps develop forecasts for room revenue and occupancy.
Cater to the needs of the pets which include but are not limit to feeding, bathing and cleaning of pet facilities
Verify hotel room availability, enter hotel reservations.
Operate the switchboard and PBX.
Undertake general office duties, including correspondence, emails, filing and switchboard to ensure the smooth running of the hotel.

Service desk analyst example responsibilities.

Used SharePoint to manage and enter in help desk ticket information for health information exchange and electronic health record vendor issues.
Design and manage company wide imaging infrastructure.
Best-Inform administrator managing application from UNIX server.
Manage OS re-imaging and data recovery for rent equipment.
Manage security, reliability, and configurations for data backup and recovery for client workstations.
Diagnose, investigate and report operational systems errors using Citrix and ITSM.

Hotel associate vs service desk analyst skills

Common hotel associate skills

Taking Care, 51%
PET, 48%
Customer Service, 0%
Reservations, 0%
Guest Satisfaction, 0%
Front Desk, 0%

Common service desk analyst skills

Service Desk, 15%
Customer Service, 15%
Troubleshoot, 6%
Technical Support, 6%
Phone Calls, 3%
ITIL, 3%

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Hotel Associate vs Service Desk Analyst

Updated January 8, 2025

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