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Hotel associate skills for your resume and career

Updated January 8, 2025

2 min read

Below we've compiled a list of the most critical hotel associate skills. We ranked the top skills for hotel associates based on the percentage of resumes they appeared on. For example, 51.2% of hotel associate resumes contained taking care as a skill. Continue reading to find out what skills a hotel associate needs to be successful in the workplace.

13 hotel associate skills for your resume and career

1. Taking Care

Here's how hotel associates use taking care:

Pet Hotel associate- Duties include taking care of pets while their owners were away on vactions.

2. PET

Here's how hotel associates use pet:

Manage daily operations of Pet Hotel and provided customer satisfaction and ensuring safety of animals.
Catered to the needs of the pets which include but was not limited to feeding, bathing and cleaning of pet facilities

3. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how hotel associates use customer service:

Exceeded customer service standards by enthusiastically serving high volume customer inquiries, billing questions and product information requests.
Provided a great customer service experience by establishing an informative, and friendly store environment.

4. Reservations

Here's how hotel associates use reservations:

Answered phones, made reservations on the computer, and completed paperwork for each guest.
Performed front desk hotel operations (clerical work, reservations, etc).

5. Guest Satisfaction

Here's how hotel associates use guest satisfaction:

Performed security walks to assist in ensuring guest satisfaction and safety.
Solicited feedback through questionnaires to evaluate levels of guest satisfaction.

6. Front Desk

Here's how hotel associates use front desk:

Perform all opening and closing procedures, including inventory management and front desk computer systems and functions.
Assisted in managing the staff and operations of the PetsHotel front desk and kennel.

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7. Guest Service

Here's how hotel associates use guest service:

Engaged sales goals through upselling guest services and products in attached retail store while building regular clientele.
Provided exceptional guest service to ensure overall guest satisfaction.

8. Night Audit

A night audit is conducted at the end of every day to determine the daily sales and revenue taken in. This process is frequently found in companies offering hospitality services, such as hotels and restaurants. Night audits also help managers confirm that any accounting conducted by the front desk is accurate, regardless of whether this system is done by hand or automated.

Here's how hotel associates use night audit:

Trained and performed night audit when needed.
Conducted night audit, including balancing prior day activities, posting charges and reporting results to corporate office.

9. Hotel Guests

Here's how hotel associates use hotel guests:

Registered hotel guest by confirming room requirements.
Keep a database of which rooms hotel guest stayed in, while answering phones and taking messages for general manager.

10. Room Service Orders

Here's how hotel associates use room service orders:

Prepared and ran room service orders during peak hours.

11. Clean Rooms

As the name suggests, clean rooms are scientifically cleansed from microbes, dirt particles, and many other pollutants. It has a shallow level of external particles and is useful in the manufacturing and engineering of products. Since chemical reactions and scientific procedures can be affected by outside factors, they provide dirt and an interaction-free environment where scientific manufacturing can occur. Clean rooms are beneficial in various industries, including the aerospace, optics, and nanotechnology industries.

Here's how hotel associates use clean rooms:

Pick up laundry, clean/fold laundry, assist guest, and clean rooms.
Clean rooms, do laundry, wash dishes and toys.

12. Guest Accounts

Here's how hotel associates use guest accounts:

Compile and check daily record sheets, guest accounts, receipts and vouchers using computerized or manual systems.
Closed out guest accounts before day of check out for a faster and more convenient check out.

13. Hotel Services

Hotel Services are those tools, resources, and products offered by a hotel. These often differ from one such institution to the next and are thus of varying quality, representation, and type. A hotel might offer an array of these or none of these following services: flower arrangements, medical attention on the spot, pools, dry cleaning, car rental services, catering or, as it is known, room service, and guided tours.

Here's how hotel associates use hotel services:

Answer telephone calls regarding hotel services, registration, directions, auditing, maintenance, wake up calls and all hotel needs
Provided information about hotel services and facilities to customers.

What skills help Hotel Associates find jobs?

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List of hotel associate skills to add to your resume

The most important skills for a hotel associate resume and required skills for a hotel associate to have include:

Taking Care
PET
Customer Service
Reservations
Guest Satisfaction

Front Desk
Guest Service
Night Audit
Hotel Guests
Room Service Orders

Clean Rooms
Guest Accounts
Hotel Services

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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