Hotel clerk vs front desk agent

The differences between hotel clerks and front desk agents can be seen in a few details. Each job has different responsibilities and duties. Additionally, a front desk agent has an average salary of $31,008, which is higher than the $30,744 average annual salary of a hotel clerk.

The top three skills for a hotel clerk include reservations, front desk and LMS. The most important skills for a front desk agent are reservations, team work, and guest service.

Hotel clerk vs front desk agent overview

	Hotel Clerk	Front Desk Agent
Yearly salary	$30,744	$31,008
Hourly rate	$14.78	$14.91
Growth rate	-	-
Number of jobs	76,911	96,392
Job satisfaction	-	-
Most common degree	High School Diploma, 32%	Bachelor's Degree, 42%
Average age	37	37
Years of experience	-	-

Hotel clerk vs front desk agent salary

Hotel clerks and front desk agents have different pay scales, as shown below.

	Hotel Clerk	Front Desk Agent
Average salary	$30,744	$31,008
Salary range	Between $23,000 And $39,000	Between $25,000 And $37,000
Highest paying City	Long Beach, NY	Seattle, WA
Highest paying state	New York	Washington
Best paying company	Grand Hotel	Brookhaven National Laboratory
Best paying industry	Hospitality	Hospitality

Differences between hotel clerk and front desk agent education

There are a few differences between a hotel clerk and a front desk agent in terms of educational background:

	Hotel Clerk	Front Desk Agent
Most common degree	High School Diploma, 32%	Bachelor's Degree, 42%
Most common major	Business	Business
Most common college	-	-

Hotel clerk vs front desk agent demographics

Here are the differences between hotel clerks' and front desk agents' demographics:

	Hotel Clerk	Front Desk Agent
Average age	37	37
Gender ratio	Male, 34.5% Female, 65.5%	Male, 31.2% Female, 68.8%
Race ratio	Black or African American, 9.3% Unknown, 6.7% Hispanic or Latino, 22.7% Asian, 10.1% White, 49.8% American Indian and Alaska Native, 1.4%	Black or African American, 9.7% Unknown, 6.8% Hispanic or Latino, 22.1% Asian, 9.9% White, 50.0% American Indian and Alaska Native, 1.5%
LGBT Percentage	13%	13%

Differences between hotel clerk and front desk agent duties and responsibilities

Hotel clerk example responsibilities.

Manage customer service issues with ease and charm and train other co workers in daily operations.
Control all reservations by inputting information to computer.
Coordinate reservations; follow room inventory and monetary control.
Follow emergency procedures for evacuating property safely via PBX phone.
Monitor checkout stations to ensure that they have adequate cash available and that they are staff appropriately.

Front desk agent example responsibilities.

Train new associates to Hyatt standards and the most efficient way to accomplish the day's tasks.
Work as front desk, PBX, and make error free reservations for a full size hotel consisting of 123 rooms.
Welcome guests into the 2nd largest Hyatt in the world.
Receive recognition for dependability and a``can-do"attitude.
Inform members and guests of current sales and promotions while accounting for an accurate POS drawer
Coordinate request for dry cleaning pickup/drop off, pet walking, housekeeping, grocery, delivery, etc.

Hotel clerk vs front desk agent skills

Common hotel clerk skills

Reservations, 28%
Front Desk, 16%
LMS, 10%
Customer Service, 9%
Hotel Services, 7%
Customer Complaints, 6%

Common front desk agent skills

Reservations, 23%
Team Work, 8%
Guest Service, 6%
Customer Service, 5%
Computer System, 4%
Guest Satisfaction, 4%