Hotel clerk vs guest services agent

The differences between hotel clerks and guest services agents can be seen in a few details. Each job has different responsibilities and duties. Additionally, a hotel clerk has an average salary of $30,744, which is higher than the $29,063 average annual salary of a guest services agent.

The top three skills for a hotel clerk include reservations, front desk and LMS. The most important skills for a guest services agent are reservations, computer system, and hotel services.

Hotel clerk vs guest services agent overview

	Hotel Clerk	Guest Services Agent
Yearly salary	$30,744	$29,063
Hourly rate	$14.78	$13.97
Growth rate	-	-
Number of jobs	76,911	94,858
Job satisfaction	-	-
Most common degree	High School Diploma, 32%	Bachelor's Degree, 50%
Average age	37	37
Years of experience	-	-

Hotel clerk vs guest services agent salary

Hotel clerks and guest services agents have different pay scales, as shown below.

	Hotel Clerk	Guest Services Agent
Average salary	$30,744	$29,063
Salary range	Between $23,000 And $39,000	Between $23,000 And $36,000
Highest paying City	Long Beach, NY	Seattle, WA
Highest paying state	New York	Washington
Best paying company	Grand Hotel	East-West Center
Best paying industry	Hospitality	Hospitality

Differences between hotel clerk and guest services agent education

There are a few differences between a hotel clerk and a guest services agent in terms of educational background:

	Hotel Clerk	Guest Services Agent
Most common degree	High School Diploma, 32%	Bachelor's Degree, 50%
Most common major	Business	Business
Most common college	-	-

Hotel clerk vs guest services agent demographics

Here are the differences between hotel clerks' and guest services agents' demographics:

	Hotel Clerk	Guest Services Agent
Average age	37	37
Gender ratio	Male, 34.5% Female, 65.5%	Male, 33.6% Female, 66.4%
Race ratio	Black or African American, 9.3% Unknown, 6.7% Hispanic or Latino, 22.7% Asian, 10.1% White, 49.8% American Indian and Alaska Native, 1.4%	Black or African American, 10.4% Unknown, 7.0% Hispanic or Latino, 20.3% Asian, 10.3% White, 50.3% American Indian and Alaska Native, 1.6%
LGBT Percentage	13%	13%

Differences between hotel clerk and guest services agent duties and responsibilities

Hotel clerk example responsibilities.

Manage customer service issues with ease and charm and train other co workers in daily operations.
Control all reservations by inputting information to computer.
Coordinate reservations; follow room inventory and monetary control.
Follow emergency procedures for evacuating property safely via PBX phone.
Monitor checkout stations to ensure that they have adequate cash available and that they are staff appropriately.

Guest services agent example responsibilities.

Train new associates to Hyatt standards and the most efficient way to accomplish the day's tasks.
Assist customers with booking hotel rooms and handling on-site complaints about rooms, service or billing issues.
Execute strong customer service by facilitating reservations, room amendments on an individual and corporate level, including agencies.
Process special reservation requests in the LMS database.
Maintain room booking lists and directly provide guests with the requested information concerning the facilities locations and surrounding area.
Operate the PBX equipment by accepting incoming calls, assisting outgoing calls, scheduling wake-up calls and supporting room service departments.

Hotel clerk vs guest services agent skills

Common hotel clerk skills

Reservations, 28%
Front Desk, 16%
LMS, 10%
Customer Service, 9%
Hotel Services, 7%
Customer Complaints, 6%

Common guest services agent skills

Reservations, 24%
Computer System, 10%
Hotel Services, 9%
Cash Handling, 7%
Room Reservations, 7%
PBX, 5%