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Hotel clerk skills for your resume and career

Updated January 8, 2025
3 min read
Below we've compiled a list of the most critical hotel clerk skills. We ranked the top skills for hotel clerks based on the percentage of resumes they appeared on. For example, 28.4% of hotel clerk resumes contained reservations as a skill. Continue reading to find out what skills a hotel clerk needs to be successful in the workplace.

15 hotel clerk skills for your resume and career

1. Reservations

Here's how hotel clerks use reservations:
  • Coordinated reservations; followed room inventory and monetary control.
  • Controlled all reservations by inputting information to computer.

2. Front Desk

Here's how hotel clerks use front desk:
  • Assist customers as a front desk clerk by checking in customers in person or by reservation via telephone.
  • Promoted from preparing breakfast for customers to full customer service at the front desk.

3. LMS

Here's how hotel clerks use lms:
  • Generate daily reports from the LMS system and reconcile relevant supporting documentation and settlements.
  • Processed special reservation requests in the LMS database.

4. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how hotel clerks use customer service:
  • Managed a variety of customer service and administrative tasks to resolve customer complaints quickly and efficiently.
  • Provide excellent customer service to customers, check customers into and out of there rooms.

5. Hotel Services

Hotel Services are those tools, resources, and products offered by a hotel. These often differ from one such institution to the next and are thus of varying quality, representation, and type. A hotel might offer an array of these or none of these following services: flower arrangements, medical attention on the spot, pools, dry cleaning, car rental services, catering or, as it is known, room service, and guided tours.

Here's how hotel clerks use hotel services:
  • Answered inquiries pertaining to hotel services guest registration and travel directions or make recommendations regarding shopping dining or entertainment.
  • Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately.

6. Customer Complaints

Here's how hotel clerks use customer complaints:
  • Provide customer service and time management * Resolving customer complaints * Provide quality service to guests * Evaluate effectiveness of housekeeping
  • Utilize problem solving and communications skills to mediate customer complaints and resolve other difficult situations.

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7. Phone Calls

Phone calls are a wireless or wired connection made over a telephone or a mobile phone between two people. Two parties are involved in a phone call, the caller and the receiver. A caller dials the number of the one he wants to call, and the recipient hears a bell or a tune to which he picks up the call. The call establishes a connection between them through which they can communicate. The voice is converted into signals and is transmitted through wired or wireless technology.

Here's how hotel clerks use phone calls:
  • Post charges, such those for rooms, food, liquor, or telephone calls, to ledgers using computers.
  • Assist property manager with phone calls, invoices, maintenance reports, property functions and event planning.

8. Room Charges

Room charge is referred to as the retail price for the sale, possession, or rental of accommodation, before taxes. It is also known as accommodation fees.

Here's how hotel clerks use room charges:
  • Handled credit/debit card, cash, and check payments for guest room charges, incidental charges, and gift shop sales.
  • Resolved guest payments for room charges, food and beverage, and any other miscellaneous charges to ensure accurate billing.

9. Hotel Guests

Here's how hotel clerks use hotel guests:
  • Welcome hotel guest by greeting visitors, answering questions and responding to requests.
  • Aided hotel guests in any way.

10. Room Availability

Room availability is defined as the availability of the number of rooms at a hotel open for sales for a specific set of dates and/or the type of accommodation.

Here's how hotel clerks use room availability:
  • Keep records of room availability and guests accounts, manually or using computers.
  • Greeted guests upon arrival with outstanding and courteous hospitality providing information regarding room availability, accommodation options, rates and amenities.

11. Guest Rooms

A guest room is an assigned room at someone's house which is reserved for guests. It is a room or suite of rooms used or maintained for the accommodation of individuals to whom hospitality is extended for compensation.

Here's how hotel clerks use guest rooms:
  • Performed housekeeping duties such as cleaning and maintaining reception office, hotel lobby, 10 guest rooms and guest bathrooms.
  • Inspected rooms for repairs, replenished guest rooms with amenities and stocked supply carts.

12. Computer System

Here's how hotel clerks use computer system:
  • Recorded personal/confidential information into computer system.
  • Designed a detailed tutorial presentation for front desk agents to enter Busch Gardens Reservations into the computer system accurately and efficiently.

13. VIP

A VIP is an important or unique person accorded with the highest respect and special privileges in any given and environment. It's an acronym for Very Important Person and such a person naturally wields Influence in society, is very popular, and has a higher social status.

Here's how hotel clerks use vip:
  • Communicated VIP arrivals to designated personnel for escort and delivery of amenities.
  • Supervised VIP arrival requests by collaborating with Sales Managers.

14. Night Audit

A night audit is conducted at the end of every day to determine the daily sales and revenue taken in. This process is frequently found in companies offering hospitality services, such as hotels and restaurants. Night audits also help managers confirm that any accounting conducted by the front desk is accurate, regardless of whether this system is done by hand or automated.

Here's how hotel clerks use night audit:
  • Print and file daily night audit.
  • Operated hotel reservation system to check in/out guest and performed bookkeeping activities/Night Audit reports.

15. Hotel Rooms

Here's how hotel clerks use hotel rooms:
  • Check guest in and out of hotel rooms, data entry, assist with promotion information and player accounts.
  • Check customers into hotel rooms, make sure hotel lobby is clean, answer phones.
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List of hotel clerk skills to add to your resume

Hotel clerk skills

The most important skills for a hotel clerk resume and required skills for a hotel clerk to have include:

  • Reservations
  • Front Desk
  • LMS
  • Customer Service
  • Hotel Services
  • Customer Complaints
  • Phone Calls
  • Room Charges
  • Hotel Guests
  • Room Availability
  • Guest Rooms
  • Computer System
  • VIP
  • Night Audit
  • Hotel Rooms
  • RAN
  • Guest Accounts
  • Clean Rooms
  • Gift Shop
  • Guest Complaints
  • Guest Satisfaction
  • Room Assignments
  • PowerPoint
  • Credit Card Payments
  • Guest Registration

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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