What does a hotel clerk do?
Hotel clerk responsibilities
Here are examples of responsibilities from real hotel clerk resumes:
- Manage customer service issues with ease and charm and train other co workers in daily operations.
- Control all reservations by inputting information to computer.
- Coordinate reservations; follow room inventory and monetary control.
- Follow emergency procedures for evacuating property safely via PBX phone.
- Monitor checkout stations to ensure that they have adequate cash available and that they are staff appropriately.
Hotel clerk skills and personality traits
We calculated that 28% of Hotel Clerks are proficient in Reservations, Front Desk, and LMS. They’re also known for soft skills such as Communication skills, Integrity, and Interpersonal skills.
We break down the percentage of Hotel Clerks that have these skills listed on their resume here:
- Reservations, 28%
Coordinated reservations; followed room inventory and monetary control.
- Front Desk, 16%
Assist customers as a front desk clerk by checking in customers in person or by reservation via telephone.
- LMS, 10%
Generate daily reports from the LMS system and reconcile relevant supporting documentation and settlements.
- Customer Service, 9%
Managed a variety of customer service and administrative tasks to resolve customer complaints quickly and efficiently.
- Hotel Services, 7%
Answered inquiries pertaining to hotel services guest registration and travel directions or make recommendations regarding shopping dining or entertainment.
- Customer Complaints, 6%
Provide customer service and time management * Resolving customer complaints * Provide quality service to guests * Evaluate effectiveness of housekeeping
"reservations," "front desk," and "lms" are among the most common skills that hotel clerks use at work. You can find even more hotel clerk responsibilities below, including:
Communication skills. One of the key soft skills for a hotel clerk to have is communication skills. You can see how this relates to what hotel clerks do because "information clerks must be able to explain policies and procedures clearly to customers and the public." Additionally, a hotel clerk resume shows how hotel clerks use communication skills: "perform opening procedures utilizing electronic communication, cash register, general office equipment"
Integrity. Many hotel clerk duties rely on integrity. "information clerks, particularly human resources assistants, have access to confidential information," so a hotel clerk will need this skill often in their role. This resume example is just one of many ways hotel clerk responsibilities rely on integrity: "entrusted with guest service experience for hotel with 100 suites. "
Interpersonal skills. hotel clerks are also known for interpersonal skills, which are critical to their duties. You can see how this skill relates to hotel clerk responsibilities, because "information clerks who work with the public and customers must understand and communicate information effectively to establish positive relationships." A hotel clerk resume example shows how interpersonal skills is used in the workplace: "used problem solving and interpersonal skills to manage customer complaints. "
Organizational skills. A big part of what hotel clerks do relies on "organizational skills." You can see how essential it is to hotel clerk responsibilities because "information clerks must be able to retrieve files and other important information quickly and efficiently." Here's an example of how this skill is used from a resume that represents typical hotel clerk tasks: "maintained successful coordination between hotel guest demands and organizational offerings"
The three companies that hire the most hotel clerks are:
- Boyd Gaming4 hotel clerks jobs
- Linchris Hotel
1 hotel clerks jobs
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Compare different hotel clerks
Hotel clerk vs. Desk assistant
A desk assistant is primarily responsible for providing customer service support through calls or desk appointments, ensuring client satisfaction. Typically, they are responsible for answering inquiries and correspondence, addressing issues and concerns, troubleshooting, and providing corrective measures or advice when necessary. Should the problems be challenging to handle, one can elevate the matter to a supervising manager. Moreover, a desk assistant may have clerical duties such as processing paperwork, maintaining documentation and a database, managing schedules, and updating systems.
While similarities exist, there are also some differences between hotel clerks and desk assistant. For instance, hotel clerk responsibilities require skills such as "reservations," "front desk," "cms," and "lms." Whereas a desk assistant is skilled in "residential life," "front desk coverage," "administrative tasks," and "emergency situations." This is part of what separates the two careers.
The education levels that desk assistants earn slightly differ from hotel clerks. In particular, desk assistants are 2.2% more likely to graduate with a Master's Degree than a hotel clerk. Additionally, they're 0.6% more likely to earn a Doctoral Degree.Hotel clerk vs. Night auditor
A Night Auditor is responsible for handling late-night front-desk operations, mostly at hotels or other lodging establishments. Among the primary duties involve greeting guests and handling check-in and check-outs, responding to reservations, process and collect payments, preparing reports and necessary documentation, and attending to the guests' inquiries, requests, and concerns. Furthermore, Night Auditors must also coordinate with day-shift workers to be aware of the daily reports, and as well as oversee the entire establishment's operation to ensure the guest's welfare.
Each career also uses different skills, according to real hotel clerk resumes. While hotel clerk responsibilities can utilize skills like "front desk," "cms," "lms," and "revenue management system," night auditors use skills like "check-in," "guest service," "cash handling," and "keep management."
On average, night auditors earn a higher salary than hotel clerks. Some industries support higher salaries in each profession. Interestingly enough, night auditors earn the most pay in the real estate industry with an average salary of $31,410. Whereas hotel clerks have higher pay in the hospitality industry, with an average salary of $30,719.night auditors earn similar levels of education than hotel clerks in general. They're 1.9% more likely to graduate with a Master's Degree and 0.6% more likely to earn a Doctoral Degree.Hotel clerk vs. Front desk associate
Front-Desk Associates are the face of a hotel. Their duties are focused on assisting guests and attaining customer satisfaction. Aside from great communication skills, Front-Desk Associates must also have a pleasing personality and great presence of mind as guests will come to them first should there be any issues on the services provided. Moreover, among the duties of Front-Desk Associates include performing room check-ins and check-outs, accepting and arranging reservations, assigning rooms, maintain booking and payments, and communicate with the entire hotel staff to ensure quality service.
The required skills of the two careers differ considerably. For example, hotel clerks are more likely to have skills like "front desk," "cms," "lms," and "revenue management system." But a front desk associate is more likely to have skills like "math," "basic math," "strong customer service," and "cash handling."
Front desk associates earn the highest salary when working in the hospitality industry, where they receive an average salary of $28,963. Comparatively, hotel clerks have the highest earning potential in the hospitality industry, with an average salary of $30,719.front desk associates typically earn similar educational levels compared to hotel clerks. Specifically, they're 0.8% more likely to graduate with a Master's Degree, and 0.1% more likely to earn a Doctoral Degree.Hotel clerk vs. Front desk attendant
A front desk attendant serves as the primary point of contact in a building or establishment, ensuring customer satisfaction. Their duties mainly revolve around greeting visitors, responding to inquiries, handling calls and correspondence, arranging appointments, and coordinating with various building offices and departments. Moreover, a front desk attendant's responsibilities will vary on the line of work or one's industry of employment. There are instances in a hotel setting where they must handle check-in and check-out processes, make reservations, and offer amenities.
Types of hotel clerk
Updated January 8, 2025
