What Does A Hotel Concierge Do At Vail Resorts
* Provide superior service to our customers (internal and external) at all times.* Answer inquiries, offer suggestions, and provide descriptive literature pertaining to trips, excursions, sports events, concerts, plays, etc.* Discuss routes, time schedules, rates, and types of accommodations with patrons to determine preferences and make reservations.* Verify arrival and departure times, trace routes on maps, and arrange for baggage handling and other services requested by guests; deliver tickets as necessary.* Arrange for visas and other documents required by foreign travelers.* Contact individuals and groups to inform them of package tours.* Communicate guest requests to all necessary staff such as bell, valet, housekeeping, shuttle drivers, etc.* Book and log travel, entertainment, dining and other service reservations for guests.* Accept, deliver, ship, and log items for guests. * Work with appropriate department to arrange special events requested by guests; contact other hotel departments to complete requested services.* Assist the General Manager and Sales Department at special functions.* Perform other tasks as assigned
What Does A Hotel Concierge Do At Marriott
* Complete final breakdown of function, by cleaning the room, and cleaning and returning equipment to its proper location.* Complete closing duties, including storing all reusable goods, locking doors, breaking down goods, etc.* Set up, stock, and maintain work areas.* Monitor and maintain cleanliness, sanitation, and organization of assigned station and service areas.* Transport dirty linen to correct area to be cleaned, separate napkins from tablecloths, and restock linen shelves with clean linens.* Maintain cleanliness of work areas throughout the day, practicing clean-as-you-go procedures.* Assist other departments when needed to ensure optimum service to guests.* Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications.* Ensure uniform and personal appearance are clean and professional.* Maintain confidentiality of proprietary information; protect company assets.* Support all co-workers and treat them with dignity and respect.* Support team to reach common goals.* Comply with quality assurance expectations and standards.* Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance.* Assist with moving, lifting, carrying, and placing of objects weighing in excess of 75 pounds.* Stand, sit, or walk for an extended period of time or for an entire work shift.* Read and visually verify information in a variety of formats (e. g., small print).* Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.* Reach overhead and below the knees, including bending, twisting, pulling, and stooping.* Move over sloping, uneven, or slippery surfaces and steps.* Move up and down stairs and/or service ramps.* Welcome and acknowledge all guests according to company standards.* Speak with others using clear and professional language, and answer telephones using appropriate etiquette.* Perform other reasonable job duties as requested by Supervisors.* To apply now, go to: marriott.taleo.Net/careersection/2/jobdetail.ftl?job=17002UA9 Marriott International is consistently recognized as an employer of choice globally by FORTUNE magazine, DiversityInc and Great Places to Work Institute, among others.* Visit marriott.com/careers to learn more about our workplace culture and career opportunities.* So, we ask, where will your journey take you? Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.* Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, CA or local