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Become A Hotel Concierge

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Working As A Hotel Concierge

  • Getting Information
  • Establishing and Maintaining Interpersonal Relationships
  • Performing for or Working Directly with the Public
  • Organizing, Planning, and Prioritizing Work
  • Communicating with Persons Outside Organization
  • Deal with People

  • Stressful

  • $32,980

    Average Salary

What Does A Hotel Concierge Do At Vail Resorts

* Provide superior service to our customers (internal and external) at all times.
* Answer inquiries, offer suggestions, and provide descriptive literature pertaining to trips, excursions, sports events, concerts, plays, etc.
* Discuss routes, time schedules, rates, and types of accommodations with patrons to determine preferences and make reservations.
* Verify arrival and departure times, trace routes on maps, and arrange for baggage handling and other services requested by guests; deliver tickets as necessary.
* Arrange for visas and other documents required by foreign travelers.
* Contact individuals and groups to inform them of package tours.
* Communicate guest requests to all necessary staff such as bell, valet, housekeeping, shuttle drivers, etc.
* Book and log travel, entertainment, dining and other service reservations for guests.
* Accept, deliver, ship, and log items for guests.
* Work with appropriate department to arrange special events requested by guests; contact other hotel departments to complete requested services.
* Assist the General Manager and Sales Department at special functions.
* Perform other tasks as assigned

What Does A Hotel Concierge Do At Marriott

* Complete final breakdown of function, by cleaning the room, and cleaning and returning equipment to its proper location.
* Complete closing duties, including storing all reusable goods, locking doors, breaking down goods, etc.
* Set up, stock, and maintain work areas.
* Monitor and maintain cleanliness, sanitation, and organization of assigned station and service areas.
* Transport dirty linen to correct area to be cleaned, separate napkins from tablecloths, and restock linen shelves with clean linens.
* Maintain cleanliness of work areas throughout the day, practicing clean-as-you-go procedures.
* Assist other departments when needed to ensure optimum service to guests.
* Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications.
* Ensure uniform and personal appearance are clean and professional.
* Maintain confidentiality of proprietary information; protect company assets.
* Support all co-workers and treat them with dignity and respect.
* Support team to reach common goals.
* Comply with quality assurance expectations and standards.
* Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance.
* Assist with moving, lifting, carrying, and placing of objects weighing in excess of 75 pounds.
* Stand, sit, or walk for an extended period of time or for an entire work shift.
* Read and visually verify information in a variety of formats (e. g., small print).
* Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
* Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
* Move over sloping, uneven, or slippery surfaces and steps.
* Move up and down stairs and/or service ramps.
* Welcome and acknowledge all guests according to company standards.
* Speak with others using clear and professional language, and answer telephones using appropriate etiquette.
* Perform other reasonable job duties as requested by Supervisors.
* To apply now, go to: marriott.taleo.Net/careersection/2/jobdetail.ftl?job=17002UA9 Marriott International is consistently recognized as an employer of choice globally by FORTUNE magazine, DiversityInc and Great Places to Work Institute, among others.
* Visit marriott.com/careers to learn more about our workplace culture and career opportunities.
* So, we ask, where will your journey take you? Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
* Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, CA or local

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Hotel Concierge Typical Career Paths

Hotel Concierge Demographics

Gender

  • Female

    60.4%
  • Male

    37.4%
  • Unknown

    2.2%

Ethnicity

  • White

    71.2%
  • Hispanic or Latino

    20.3%
  • Asian

    6.5%
  • Unknown

    1.6%
  • Black or African American

    0.5%
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Languages Spoken

  • Spanish

    40.0%
  • French

    13.3%
  • Portuguese

    6.7%
  • Italian

    6.7%
  • Swedish

    3.3%
  • Mandarin

    3.3%
  • German

    3.3%
  • Romanian

    3.3%
  • Cantonese

    3.3%
  • Japanese

    3.3%
  • Maltese

    3.3%
  • Persian

    3.3%
  • Russian

    3.3%
  • Korean

    3.3%
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Hotel Concierge

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Hotel Concierge Education

Hotel Concierge

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Top Skills for A Hotel Concierge

OutstandingCustomerServiceHotelGuestsFrontDeskSpecialEventsVIPRestaurantReservationsDinnerReservationsNYCConciergeDeskHotelServicesLocalFeaturesGuestInquiriesGuestSatisfactionRecreationalDestinationsTravelArrangementsLocalEventsGreetingGuestsand/orBusinessActivitiesConciergeServicesSheraton

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Top Hotel Concierge Skills

  1. Outstanding Customer Service
  2. Hotel Guests
  3. Front Desk
You can check out examples of real life uses of top skills on resumes here:
  • Possessed a positive and upbeat personality with a desire to deliver outstanding customer service to our guests.
  • Provided guiding services for hotel guests.
  • Front desk clerk with duties including making reservations for guests, helping with check in and check out.
  • Coordinated special events with Playboy Magazine
  • Arranged and set up VIP tickets for upcoming concerts.

Top Hotel Concierge Employers

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