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How to hire a hotel concierge

Hotel concierge hiring summary. Here are some key points about hiring hotel concierges in the United States:

  • HR departments typically spend 15% of their expenses on recruitment.
  • It usually takes about 12 weeks for a new employee to reach full productivity levels.
  • It typically takes 36-42 days to fill a job opening.
  • The median cost to hire a hotel concierge is $1,633.
  • Small businesses spend an average of $1,105 per hotel concierge on training each year, while large companies spend $658.
  • There are currently 6,485 hotel concierges in the US and 5,327 job openings.
  • Los Angeles, CA, has the highest demand for hotel concierges, with 3 job openings.
  • New York, NY has the highest concentration of hotel concierges.

How to hire a hotel concierge, step by step

To hire a hotel concierge, consider the skills and experience you are looking for in a candidate, allocate a budget for the position, and post and promote the job opening to reach potential candidates. Follow these steps to hire a hotel concierge:

Here's a step-by-step hotel concierge hiring guide:

  • Step 1: Identify your hiring needs
  • Step 2: Create an ideal candidate profile
  • Step 3: Make a budget
  • Step 4: Write a hotel concierge job description
  • Step 5: Post your job
  • Step 6: Interview candidates
  • Step 7: Send a job offer and onboard your new hotel concierge
  • Step 8: Go through the hiring process checklist
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Post a hotel concierge job for free, promote it for a fee

  1. Identify your hiring needs

    First, determine the employments status of the hotel concierge you need to hire. Certain hotel concierge roles might require a full-time employee, whereas others can be done by part-time workers or contractors.

    Determine employee vs contractor status
    Is the person you're thinking of hiring a US citizen or green card holder?

    A hotel concierge's background is also an important factor in determining whether they'll be a good fit for the position. For example, hotel concierges from different industries or fields will have radically different experiences and will bring different viewpoints to the role. You also need to consider the candidate's previous level of experience to make sure they'll be comfortable with the job's level of seniority.

    This list shows salaries for various types of hotel concierges.

    Type of Hotel ConciergeDescriptionHourly rate
    Hotel Concierge$13-28
    Concierge/ReceptionistA concierge/receptionist serves as the guests' primary point of contact in establishments such as hotels, resorts, hospitals, and even malls. Although the extent of their responsibilities differs on their company or industry of employment, it often includes greeting clients, handling calls and correspondence, filing reservations and bookings, coordinating plans and services, maintaining records, and assisting clients by answering inquiries and processing requests... Show more$11-17
    ConciergeSpecializing in customer service, a concierge is responsible for assisting clients at establishments in the hospitality industry. Most of the tasks revolve around greeting clients and responding to inquiries, arranging appointments and making reservations, answering calls, and coordinating with the necessary personnel in the joint effort to secure customer satisfaction... Show more$12-20

  2. Create an ideal candidate profile

    Common skills:
    • Reservations
    • Front Desk
    • Guest Service
    • Hotel Guests
    • Dinner Reservations
    • Local Attractions
    • Guest Inquiries
    • Wine
    • Booking
    • Customer Issues
    • Restaurant Reservations
    • Excellent Guest
    • VIP
    • Hotel Services
    Check all skills
    Responsibilities:
    • Greet and guide new patients through the initial registration process and logistics, eliminating first appointment frustrations and managing patient expectations.
    • Arrange and set up VIP tickets for upcoming concerts.
    • Serve and provide samplings of wine at tasting events across the north-side of Chicago.
    • Plan special events, parties, and meetings, which may include booking musicians.
    • Assist hotel patrons with booking tours and pick up for transportation to and from airport.
    • Participate in VIP events, cater to high-end players, and provide great customer service.

  3. Make a budget

    Including a salary range in your hotel concierge job description is a great way to entice the best and brightest candidates. A hotel concierge salary can vary based on several factors:
    • Location. For example, hotel concierges' average salary in oklahoma is 45% less than in california.
    • Seniority. Entry-level hotel concierges earn 52% less than senior-level hotel concierges.
    • Certifications. A hotel concierge with a few certifications under their belt will likely demand a higher salary.
    • Company. Working for a prestigious company or an exciting start-up can make a huge difference in a hotel concierge's salary.

    Average hotel concierge salary

    $42,498yearly

    $20.43 hourly rate
    Entry-level hotel concierge salary
    $29,000 yearly salary
    Updated January 19, 2026

  4. Writing a hotel concierge job description

    A hotel concierge job description should include a summary of the role, required skills, and a list of responsibilities. It's also good to include a salary range and the first name of the hiring manager. To help get you started, here's an example of a hotel concierge job description:

    Hotel concierge job description example

    Job DescriptionConcierge/Hotel Security Greenwich CT $20-$21/HR

    Looking for Top Notch Concierge/ Security Officer at our Prestigious Hotel location!

    Please apply for immediate consideration. Due to high volume of applications only qualified candidates will be contacted by our Talent Team to set up a Virtual Interview.

    Wage: $20/$21 per hour

    Available Shift Schedule:

    Monday-Friday

    11PM-5AM OVERNIGHT

    Or

    Sat Sun 11pm-5am

    CHECK US OUT AT www.usisecurity.com

    • Superb Customer Service Experience required
    • Valid CT Guard Card
    • High school diploma or Transcripts
    • Valid driver's license (if applicable)
    • Candidates must also be able to successfully pass ALL pre-employment screenings.
    • Must be fully vaccinated

    Our philosophy: “We service our clients best when we serve our employees first."

    We offer premium wages AND excellent health benefits for full time employees. We have all shifts available.

    Please reference this job posting. We are an Equal Opportunity Employer.



    We service our clients best when we serve our employees first

    United Security Inc. is one of the fastest growing security services companies in the USA. We work with clients from Boston to Miami and as far west as Iowa. The last 5 years our revenue has grown by 140%! As a result of our incredible success, we are looking for talent to continue accelerating our growth. If you appreciate having a team to support and challenge you to achieve your goals, come build your career at United Security!




    Benefits include, but not limited to:

    · Competitive pay

    · Recognition and Reward Programs

    · Training and Career Development Opportunities

    · Medical, dental, Holidays, vacation and sick, and 401 (k) retirement plan for full time employees

    · USI is an Equal Opportunity Employer



  5. Post your job

    There are various strategies that you can use to find the right hotel concierge for your business:

    • Consider promoting from within or recruiting from your existing workforce.
    • Ask for referrals from friends, family members, and current employees.
    • Attend job fairs at local colleges to find candidates who meet your education requirements.
    • Use social media platforms like LinkedIn, Facebook, and Twitter to reach potential job candidates.
    Post your job online:
    • Post your hotel concierge job on Zippia to find and recruit hotel concierge candidates who meet your exact specifications.
    • Use field-specific websites.
    • Post a job on free websites.

  6. Interview candidates

    During your first interview to recruit hotel concierges, engage with candidates to learn about their interest in the role and experience in the field. During the following interview, you'll be able to go into more detail about the company, the position, and the responsibilities.

    You should also ask about candidates' unique skills and talents to see if they match the ideal candidate profile you developed earlier. Candidates good enough for the next step can complete the technical interview.

    The right interview questions can help you assess a candidate's hard skills, behavioral intelligence, and soft skills.

  7. Send a job offer and onboard your new hotel concierge

    Once you've selected the best hotel concierge candidate for the job, it's time to write an offer letter. In addition to salary, this letter should include details about the benefits and perks you offer the candidate. Ensuring that your offer is competitive is essential, as qualified candidates may be considering other job opportunities. The candidate may wish to negotiate the terms of the offer, and you should be open to discussion. After you reach an agreement, the final step is formalizing the agreement with a contract.

    It's also important to follow up with applicants who do not get the job with an email letting them know that the position is filled.

    Once that's done, you can draft an onboarding schedule for the new hotel concierge. Human Resources should complete Employee Action Forms and ensure that onboarding paperwork is completed, including I-9s, benefits enrollment, federal and state tax forms, etc. They should also ensure that new employee files are created for internal recordkeeping.

  8. Go through the hiring process checklist

    • Determine employee type (full-time, part-time, contractor, etc.)
    • Submit a job requisition form to the HR department
    • Define job responsibilities and requirements
    • Establish budget and timeline
    • Determine hiring decision makers for the role
    • Write job description
    • Post job on job boards, company website, etc.
    • Promote the job internally
    • Process applications through applicant tracking system
    • Review resumes and cover letters
    • Shortlist candidates for screening
    • Hold phone/virtual interview screening with first round of candidates
    • Conduct in-person interviews with top candidates from first round
    • Score candidates based on weighted criteria (e.g., experience, education, background, cultural fit, skill set, etc.)
    • Conduct background checks on top candidates
    • Check references of top candidates
    • Consult with HR and hiring decision makers on job offer specifics
    • Extend offer to top candidate(s)
    • Receive formal job offer acceptance and signed employment contract
    • Inform other candidates that the position has been filled
    • Set and communicate onboarding schedule to new hire(s)
    • Complete new hire paperwork (i9, benefits enrollment, tax forms, etc.)
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How much does it cost to hire a hotel concierge?

Before you start to hire hotel concierges, it pays to consider both the one-off costs like recruitment, job promotion, and onboarding, as well as the ongoing costs of an employee's salary and benefits. While most companies that hire hotel concierges pay close attention to the initial cost of hiring, ongoing costs are much more significant in the long run.

Hotel concierges earn a median yearly salary is $42,498 a year in the US. However, if you're looking to find hotel concierges for hire on a contract or per-project basis, hourly rates typically range between $13 and $28.

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Updated January 19, 2026

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