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Hotel concierge skills for your resume and career

Updated January 8, 2025
2 min read
Hotel concierge example skills
Below we've compiled a list of the most critical hotel concierge skills. We ranked the top skills for hotel concierges based on the percentage of resumes they appeared on. For example, 38.3% of hotel concierge resumes contained reservations as a skill. Continue reading to find out what skills a hotel concierge needs to be successful in the workplace.

15 hotel concierge skills for your resume and career

1. Reservations

Here's how hotel concierges use reservations:
  • Assisted guests in arranging entertainment and dining recommendations and reservations.
  • Organized all methods of guest transportation (limos, shuttles & flights), dining reservations and business activities.

2. Front Desk

Here's how hotel concierges use front desk:
  • Work as an extension of the front desk and maintain great relationships with the hotel employees.
  • Answered the front desk telephone in a professional, polite manner to schedule the guests stay.

3. Guest Service

Here's how hotel concierges use guest service:
  • Obtained public and private company recognition for providing superior guest service.
  • Served as a liaison between guests and hotel management, providing high quality hospitality and guest services.

4. Hotel Guests

Here's how hotel concierges use hotel guests:
  • Offered suggestions (where to dine, entertainment) to hotel guests and offered the assistance of other departments as needed.
  • Provide top level customer service to hotel guests to ensure guests have a pleasant and memorable experience.

5. Dinner Reservations

Here's how hotel concierges use dinner reservations:
  • Arranged restaurant recommendations and dinner reservations based on comprehensive knowledge and contact with restaurant management.
  • Scheduled dinner reservations, transportation and other amenities for tenants.

6. Local Attractions

A local attraction is a magnetic attraction error caused by the influence of magnetic disturbances around the place of work on the instrument constantly preventing it to point towards the magnetic north at a place.


Or it can simply mean an event on location nearby that tourists and locals enjoy visiting.

Here's how hotel concierges use local attractions:
  • Assisted community members with inquiries regarding travel accommodations, dining, local attractions and recreational destinations.
  • Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately.

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7. Guest Inquiries

Here's how hotel concierges use guest inquiries:
  • Answer guest inquiries promptly with accurate and thorough information according to individual needs, while ensuring the highest quality of service.
  • Coordinated and managed requests for special arranges in addition to following up on any guest inquiries.

8. Wine

Here's how hotel concierges use wine:
  • Help from start to finish with The Cliffs Wine & Food Festival Finale: The Grand Tasting.
  • Served wine and cocktails to guest.

9. Booking

Here's how hotel concierges use booking:
  • Assist guests with booking of tours, trips, and other excursions.
  • Served as concierge for select downtown hotels, providing booking services for tours, transportation and other downtown opportunities.

10. Customer Issues

Here's how hotel concierges use customer issues:
  • Utilized customer service skills to resolve customer issues and provide an outstanding customer experience.

11. Restaurant Reservations

Here's how hotel concierges use restaurant reservations:
  • Provided a variety of traditional concierge services including restaurant reservations, limousine service, travel assistance and business services.
  • Arranged exotic services, obtained hard-to-find tickets and restaurant reservations.

12. Excellent Guest

Here's how hotel concierges use excellent guest:
  • Maintained and fostered excellent guest relationships.
  • Worked closely with high-profile guests ensuring excellent guest relations while meeting and/or exceeding all customers' needs and expectations.

13. VIP

A VIP is an important or unique person accorded with the highest respect and special privileges in any given and environment. It's an acronym for Very Important Person and such a person naturally wields Influence in society, is very popular, and has a higher social status.

Here's how hotel concierges use vip:
  • Participated in VIP events, catered to high-end players, and provided great customer service.
  • Arranged and set up VIP tickets for upcoming concerts.

14. Hotel Services

Hotel Services are those tools, resources, and products offered by a hotel. These often differ from one such institution to the next and are thus of varying quality, representation, and type. A hotel might offer an array of these or none of these following services: flower arrangements, medical attention on the spot, pools, dry cleaning, car rental services, catering or, as it is known, room service, and guided tours.

Here's how hotel concierges use hotel services:
  • Up sold hotel services to guests on a daily basis.
  • Provided information regarding hotel services, activities and events.

15. Telephone Calls

Telephone calls are a communication means through which a caller is connected to the called party. The call is done through a telecommunications device called a telephone. The caller can use a landline, mobile phone, or satellite phone to make the call.

Here's how hotel concierges use telephone calls:
  • Answered and referred several dozen telephone calls per day
  • Receive incoming telephone calls promptly and politely, demonstrating proper phone etiquette.
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List of hotel concierge skills to add to your resume

Hotel concierge skills

The most important skills for a hotel concierge resume and required skills for a hotel concierge to have include:

  • Reservations
  • Front Desk
  • Guest Service
  • Hotel Guests
  • Dinner Reservations
  • Local Attractions
  • Guest Inquiries
  • Wine
  • Booking
  • Customer Issues
  • Restaurant Reservations
  • Excellent Guest
  • VIP
  • Hotel Services
  • Telephone Calls
  • Hotel Facilities
  • Local Events
  • Spa Services
  • Report Accidents
  • Log Book
  • Guest Request
  • Travel Arrangements
  • Telephone Messages
  • NYC
  • Marriott
  • Local Restaurants
  • Community Services
  • Comprehensive Knowledge
  • Professional Greeting
  • Guest Satisfaction

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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