Hotel desk clerk vs service desk analyst

The differences between hotel desk clerks and service desk analysts can be seen in a few details. Each job has different responsibilities and duties. Additionally, a service desk analyst has an average salary of $45,397, which is higher than the $30,669 average annual salary of a hotel desk clerk.

The top three skills for a hotel desk clerk include reservations, customer service and room availability. The most important skills for a service desk analyst are service desk, customer service, and troubleshoot.

Hotel desk clerk vs service desk analyst overview

	Hotel Desk Clerk	Service Desk Analyst
Yearly salary	$30,669	$45,397
Hourly rate	$14.74	$21.83
Growth rate	-	-
Number of jobs	94,208	55,828
Job satisfaction	-	-
Most common degree	High School Diploma, 33%	Bachelor's Degree, 50%
Average age	37	37
Years of experience	-	-

Hotel desk clerk vs service desk analyst salary

Hotel desk clerks and service desk analysts have different pay scales, as shown below.

	Hotel Desk Clerk	Service Desk Analyst
Average salary	$30,669	$45,397
Salary range	Between $23,000 And $39,000	Between $30,000 And $67,000
Highest paying City	Redwood City, CA	New York, NY
Highest paying state	New York	New York
Best paying company	Grand Hotel	The Citadel
Best paying industry	Manufacturing	Technology

Differences between hotel desk clerk and service desk analyst education

There are a few differences between a hotel desk clerk and a service desk analyst in terms of educational background:

	Hotel Desk Clerk	Service Desk Analyst
Most common degree	High School Diploma, 33%	Bachelor's Degree, 50%
Most common major	Business	Information Technology
Most common college	-	-

Hotel desk clerk vs service desk analyst demographics

Here are the differences between hotel desk clerks' and service desk analysts' demographics:

	Hotel Desk Clerk	Service Desk Analyst
Average age	37	37
Gender ratio	Male, 27.4% Female, 72.6%	Male, 74.4% Female, 25.6%
Race ratio	Black or African American, 11.0% Unknown, 6.6% Hispanic or Latino, 20.0% Asian, 8.1% White, 52.9% American Indian and Alaska Native, 1.3%	Black or African American, 10.5% Unknown, 7.1% Hispanic or Latino, 17.8% Asian, 12.3% White, 50.7% American Indian and Alaska Native, 1.7%
LGBT Percentage	13%	13%

Differences between hotel desk clerk and service desk analyst duties and responsibilities

Hotel desk clerk example responsibilities.

Manage customer service issues with ease and charm and train other co workers in daily operations.
Provide customer service to hotel guests; receive reservations for incoming guests base on room availability.
Make reservations for incoming guests base on room availability and interview incoming guests to determine room assignment.
Register new patients and updates existing patient demographics by collecting patient detail patient information including personal and financial information.
Transmit and receive messages using telephone or switchboard.
Monitor checkout stations to ensure that they have adequate cash available and that they are staff appropriately.

Service desk analyst example responsibilities.

Used SharePoint to manage and enter in help desk ticket information for health information exchange and electronic health record vendor issues.
Design and manage company wide imaging infrastructure.
Best-Inform administrator managing application from UNIX server.
Manage OS re-imaging and data recovery for rent equipment.
Manage security, reliability, and configurations for data backup and recovery for client workstations.
Diagnose, investigate and report operational systems errors using Citrix and ITSM.

Hotel desk clerk vs service desk analyst skills

Common hotel desk clerk skills

Reservations, 44%
Customer Service, 8%
Room Availability, 7%
Computer System, 6%
Data Entry, 6%
Registration Cards, 5%

Common service desk analyst skills

Service Desk, 15%
Customer Service, 15%
Troubleshoot, 6%
Technical Support, 6%
Phone Calls, 3%
ITIL, 3%

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Hotel Desk Clerk vs Service Desk Analyst

Updated January 8, 2025

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