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Hotel desk clerk skills for your resume and career

Updated January 8, 2025
3 min read
Below we've compiled a list of the most critical hotel desk clerk skills. We ranked the top skills for hotel desk clerks based on the percentage of resumes they appeared on. For example, 43.7% of hotel desk clerk resumes contained reservations as a skill. Continue reading to find out what skills a hotel desk clerk needs to be successful in the workplace.

15 hotel desk clerk skills for your resume and career

1. Reservations

Here's how hotel desk clerks use reservations:
  • Assist management with group reservations and follow procedures pertaining to hotel guest security.
  • Correspond with hotels as necessary to follow up on pending reservations or availability.

2. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how hotel desk clerks use customer service:
  • Rented rooms to customers, provided customer service, cleaned rooms, did laundry, and answered phones.
  • Provided a high standard of customer service meeting the immediate needs of our guests.

3. Room Availability

Room availability is defined as the availability of the number of rooms at a hotel open for sales for a specific set of dates and/or the type of accommodation.

Here's how hotel desk clerks use room availability:
  • Interview incoming guests to determine room availability.
  • Communicate with housekeeping on room availability and maintain Key inventory and billing of residents for missing keys on a weekly basis.

4. Computer System

Here's how hotel desk clerks use computer system:
  • Run night audit to update computer system and receive next day data.
  • Check guest in and out of computer system, answer phones, makereservations, check credit lists, and assist guests.

5. Data Entry

Data entry means entering data into a company's system with the help of a keyboard. A person responsible for entering data may also be asked to verify the authenticity of the data being entered. A person doing data entry must pay great attention to tiny details.

Here's how hotel desk clerks use data entry:
  • Perform data entry on spreadsheets and in database processing different types of computer accounting reports for the hotel.
  • Maintain data entry and reports for accounts receivable and accounts payable.

6. Registration Cards

Here's how hotel desk clerks use registration cards:
  • Interviewed incoming guests to determine room assignment, assisted clientele in the completion of required forms and registration cards.
  • Assist clientele in the completion of required forms and registration cards.

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7. Booking

Here's how hotel desk clerks use booking:
  • Open and close the bar and the hotel Maintain inventory, payroll, billing Responsible for booking bands, scheduling special events
  • Provided information to customer inquiries and needs as related to booking and settling hotel accommodations.

8. Guest Complaints

Here's how hotel desk clerks use guest complaints:
  • Answered phones, handled guest complaints, worked closely with the owner to resolve hotel issues.
  • Handled any guest complaints and found solutions to any concerns that arose.

9. Night Audit

A night audit is conducted at the end of every day to determine the daily sales and revenue taken in. This process is frequently found in companies offering hospitality services, such as hotels and restaurants. Night audits also help managers confirm that any accounting conducted by the front desk is accurate, regardless of whether this system is done by hand or automated.

Here's how hotel desk clerks use night audit:
  • Breakfast preparations Night Auditing Guest interaction.
  • Managed the front desk,checked people in and out,did night audit,set up a small breakfast.

10. Hotel Services

Hotel Services are those tools, resources, and products offered by a hotel. These often differ from one such institution to the next and are thus of varying quality, representation, and type. A hotel might offer an array of these or none of these following services: flower arrangements, medical attention on the spot, pools, dry cleaning, car rental services, catering or, as it is known, room service, and guided tours.

Here's how hotel desk clerks use hotel services:
  • Answered inquiries pertaining to hotel services guest registration and travel directions or make recommendations regarding shopping dining or entertainment.
  • Demonstrated ability to answer inquiries about hotel services, area entertainment and directions for visitors.

11. Telephone Calls

Telephone calls are a communication means through which a caller is connected to the called party. The call is done through a telecommunications device called a telephone. The caller can use a landline, mobile phone, or satellite phone to make the call.

Here's how hotel desk clerks use telephone calls:
  • Post charges, such those for rooms, food, or telephone calls by using computers.
  • Handled tenant's overnight guests' payments, filing, photocopying, and answering telephone calls.

12. RAN

RAN stands for "revenue anticipation note," which refers to a practice where an organization (often the government) borrows money to support a specific project. When these funds are then repaid, the money given to the lenders comes from the profits generated by the business originally funded.

Here's how hotel desk clerks use ran:
  • Delivered messages and ran errands.
  • Delivered messages and ran errands.

13. Credit Card Payments

Here's how hotel desk clerks use credit card payments:
  • Review and Reconcile projected revenues against the cash and credit card payments.
  • Process credit card payments according to company standards and secure cash and inventory accountability.

14. Assigns Rooms

Here's how hotel desk clerks use assigns rooms:
  • Know how to be able to help guests complete registration cards and then assigns rooms, accommodating special requests whenever possible.
  • Perform any combination of the following duties for guests of hotel: greets, registers, and assigns rooms.

15. Hotel Guests

Here's how hotel desk clerks use hotel guests:
  • Accommodate arriving and departing hotel guests with accuracy, efficiency, and professionalism while adhering to management and franchise regulations.
  • Computerized registration of hotel guests, maintaining roster of housekeeping personnel, verifying credit accounts and overseeing guest comfort and security
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List of hotel desk clerk skills to add to your resume

Hotel desk clerk skills

The most important skills for a hotel desk clerk resume and required skills for a hotel desk clerk to have include:

  • Reservations
  • Customer Service
  • Room Availability
  • Computer System
  • Data Entry
  • Registration Cards
  • Booking
  • Guest Complaints
  • Night Audit
  • Hotel Services
  • Telephone Calls
  • RAN
  • Credit Card Payments
  • Assigns Rooms
  • Hotel Guests
  • Hotel Management
  • Customer Complaints
  • Guest Satisfaction
  • Guest Registration
  • Hotel Reservations
  • Room Reservations
  • Guest Check-Ins
  • Guest Accounts
  • Guest Rooms
  • Guest Reservations
  • Switchboards
  • Local Attractions
  • Guest Comments
  • Check-Out Process
  • Customer Interaction

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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