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Top 50 Hotel Desk Clerk Skills

Below we've compiled a list of the most important skills for a Hotel Desk Clerk. We ranked the top skills based on the percentage of Hotel Desk Clerk resumes they appeared on. For example, 12.1% of Hotel Desk Clerk resumes contained Guest Satisfaction as a skill. Let's find out what skills a Hotel Desk Clerk actually needs in order to be successful in the workplace.

These are the most important skills for a Hotel Desk Clerk:

1. Guest Satisfaction

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high Demand
Here's how Guest Satisfaction is used in Hotel Desk Clerk jobs:
  • Solicited feedback through questionnaires to evaluate levels of guest satisfaction.
  • Listened to and resolved customer issues to promote guest satisfaction.
  • Resolved guest complaints, ensuring guest satisfaction.

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2. Customer Service

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high Demand
Here's how Customer Service is used in Hotel Desk Clerk jobs:
  • Provided customer service to hotel guests; received reservations for incoming guests based on room availability.
  • Arranged and confirmed reservations -Customer service -Cashier -Clerical duties
  • Handled multiple tasks such as making reservations, assigning rooms, as well as check ins while performing exceptional customer service.
  • Rented rooms to customers, provided customer service, cleaned rooms, did laundry, and answered phones.
  • Provided a high standard of customer service meeting the immediate needs of our guests.
  • Assembled Manager reports and did cash transactions, and also gave excellent customer service.
  • Job responsibilities- Customer Service, Checking in- out of quests.
  • Check guests in and out providing excellent customer service.
  • Provide prompt and courteous internal customer service.
  • Worked alongside staff and guests in a professional, friendly and helpful manner Provides excellent phone communications and customer service.
  • Registered guests including handling online reservations Customer service Ensuring daily drawer was balanced
  • Provided winsome and diligent customer serviceBooked and check-in guests Recieved payments and balanced cash drawer daily
  • Collect funds Provide guests customer service Expedite check-in and check-out process within company 3-minute standard Data Entry of guests and company information

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3. Computer System

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high Demand
Here's how Computer System is used in Hotel Desk Clerk jobs:
  • Run night audit to update computer system and receive next day data.
  • Check guest in and out of computer system, answer phones, makereservations, check credit lists, and assist guests.

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4. Room Availability

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high Demand
Here's how Room Availability is used in Hotel Desk Clerk jobs:
  • Make reservations for incoming guests based on room availability and interview incoming guests to determine room assignment.
  • Make reservations for incoming guests based on room availability.
  • Establish reservations for incoming guests based upon room availability.
  • Interview incoming guests to determine room availability.
  • Communicate with housekeeping on room availability and maintain Key inventory and billing of residents for missing keys on a weekly basis.
  • Managed room availability, current and future reservations, and hotel rates using the OPERA system.
  • Make reservations for incoming guests based on room availability via telephone, or walk-in.
  • Keep records of room availability.
  • Keep records of room availability and guests' accounts, manually or using computers.

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1 Room Availability Jobs

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5. Registration Cards

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high Demand
Here's how Registration Cards is used in Hotel Desk Clerk jobs:
  • Interviewed incoming guests to determine room assignment, assisted clientele in the completion of required forms and registration cards.
  • Assist clientele in the completion of required forms and registration cards.
  • Assisted guests with completing all required forms and registration cards.

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1 Registration Cards Jobs

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6. Maintenance Staff

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Here's how Maintenance Staff is used in Hotel Desk Clerk jobs:
  • Resolve guest's needs with the help of house keeping or maintenance staff.
  • Contacted housekeeping or maintenance staff when guests reported problems.
  • Transmit and receive messages, using telephones Contact housekeeping or maintenance staff when guests report problems Make and confirm reservations.
  • Greet, , register and assign rooms to guests Contact housekeeping or maintenance staff when guests report problems.

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7. Assigns Rooms

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8. Billing Questions

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Here's how Billing Questions is used in Hotel Desk Clerk jobs:
  • Answered billing questions and assisted clientele with directions to billeting Processed payments and posted them each pay account.
  • Answered billing questions and concerns; arranged transportation; computed charges; processed payments.
  • Answered billing questions and issues.
  • Answer billing questions and concerns.

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9. RAN

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high Demand
Here's how RAN is used in Hotel Desk Clerk jobs:
  • Confirmed restaurant reservation on a daily basis.
  • Utilized a wide range of office equipment and word processing software to produce a variety of documents and memorandums.
  • Assist and/or arrange transportation and off post reservations in one of our Lodging Service Program Hotels.
  • Calculate daily transactions with the use of a calculator, computer, or adding machine.
  • Transmit information or documents to customers, using computer, mail, or facsimile machine.
  • Record all transactions promptly, accurately, and in accordance with the outlined business procedures.
  • Worked with department heads, organizing their schedules, meetings, and translating for employees.
  • Completed check in and out of guests ensured customers satisfaction and completed payment transactions.
  • Arrange transportation for military members - both on and off the military installation.
  • Preformed general office duties, including cash transactions and balancing daily drawer.
  • Arrange for shuttle services and assist with other guest transport needs.
  • Escorted guests to their assigned rooms, including transporting their luggage.
  • Experience with processing customer transactions, accounting, and audit reports.
  • Train in Quality Assurance Dept.
  • Delivered messages and ran errands.
  • Account for all cash transactions at the end of the shift.
  • Poised and competent Demonstrated ability to easily transcend cultural differences.
  • Maintained the hotel's high standard of service and hospitality * Date stamped, arranged, and tracked incoming mail.
  • Maintained updated knowledge of all menu items, specials, liquor brands, beers and non-alcoholic selections.
  • Assisted in locating transportation for guests.

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10. Telephone Calls

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high Demand
Here's how Telephone Calls is used in Hotel Desk Clerk jobs:
  • Received visitors and telephone calls and referred customers to proper person, or personally furnished the requested information.
  • Posted charges for rooms, food, liquor, or telephone calls to ledgers manually or by using computers.
  • Post charges, such those for rooms, food, or telephone calls by using computers.
  • Handled tenant's overnight guests' payments, filing, photocopying, and answering telephone calls.
  • Page individuals to inform them of telephone calls, using paging or interoffice communication equipment.
  • Reported cash flow daily Opened or closed hotel operations Assisted customers Handled telephone calls

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11. Registration Information

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Here's how Registration Information is used in Hotel Desk Clerk jobs:
  • Posted registration information, issued room keys and a may of the installation.
  • Post registration information on the registration card.

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1 Registration Information Jobs

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12. Night Audit

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high Demand
Here's how Night Audit is used in Hotel Desk Clerk jobs:
  • Answer multiple phone lines, made reservations using the Night Vision Software System, prepare night audit packet, greeted guests.
  • Conducted night audit, including balancing prior day activities, posting charges and reporting results to corporate office.
  • Perform night audit and complete DAR (Daily Activity Report).
  • Trained to cover for Night Audit as needed.
  • Performed daily review of night audit.
  • Breakfast preparations Night Auditing Guest interaction.
  • Managed the front desk,checked people in and out,did night audit,set up a small breakfast.

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13. Escort Instructions

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Here's how Escort Instructions is used in Hotel Desk Clerk jobs:
  • Issue room keys and escort instructions Review accounts and charges with guests during the checkout process.
  • Issued keycards and escort instructions to bellhops.

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14. Phone Calls

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high Demand
Here's how Phone Calls is used in Hotel Desk Clerk jobs:
  • Direct phone calls as necessary and ensure incidental services (movies phones video games etc.)
  • Answered multi-line incoming phone calls for Prime 112 reservations.
  • Maintained quality customer relations Received phone calls and make reservations Received payment for hotel stays

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15. Credit Card Transactions

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16. Travel Directions

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Here's how Travel Directions is used in Hotel Desk Clerk jobs:
  • Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions.

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17. Room Hotel

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Here's how Room Hotel is used in Hotel Desk Clerk jobs:
  • Headed rotating shift assignments and saw to efficient operation of 125-room hotel.

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18. Renders Receipts

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19. Guest Registration

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20. Data Entry

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Here's how Data Entry is used in Hotel Desk Clerk jobs:
  • Utilized computer skills for data entry, operated fax/copy machines, multi-phone lines including answering and booking reservations for rooms.

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21. Common Areas

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Here's how Common Areas is used in Hotel Desk Clerk jobs:
  • Cleaned and maintained lobby and common areas, restocking supplies and watering plants.

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22. Customer Complaints

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average Demand
Here's how Customer Complaints is used in Hotel Desk Clerk jobs:
  • Resolved customer complaints and answer guest inquiries.
  • Resolved or refer customer complaints.

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23. Telephone Switchboard

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average Demand
Here's how Telephone Switchboard is used in Hotel Desk Clerk jobs:
  • Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
  • Transmit and receive messages, using telephones or telephone switchboards.

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24. Hotel Reservations

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25. Room Reservations

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26. Oversaw

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27. Restaurant Reservations

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average Demand
Here's how Restaurant Reservations is used in Hotel Desk Clerk jobs:
  • Arrange tours, taxis, or restaurant reservations for customers.
  • Arrange tours, taxis, or restaurant reservations for customers.PBX Operator Transmit and receive messages, using telephones or telephone switchboards.

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28. Guest Accounts

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Here's how Guest Accounts is used in Hotel Desk Clerk jobs:
  • Verified that personal and payment information on guest accounts was accurate and complete.

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29. Check-Out Process

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average Demand
Here's how Check-Out Process is used in Hotel Desk Clerk jobs:
  • Assisted guests with the check-in and check-out process ensuring their stay at our facility was acceptable.
  • Review accounts and charges with guests during the check-out process.

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30. Customer Interactions

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low Demand
Here's how Customer Interactions is used in Hotel Desk Clerk jobs:
  • Produced written information for customers and followed up on customer interactions.

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31. Retrieve Data

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32. Guest Check-Ins

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33. Breakfast Area

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34. Bookkeeping Activities

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Here's how Bookkeeping Activities is used in Hotel Desk Clerk jobs:
  • Performed bookkeeping activities, such as balancing accounts and conducting nightly audits.
  • Performed simple bookkeeping activities, such as balancing cash accounts.

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35. Communication Techniques

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low Demand

36. Positive Guest Relations

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low Demand
Here's how Positive Guest Relations is used in Hotel Desk Clerk jobs:
  • Maintained positive guest relations.Coordinated special guest requests.

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37. Travel Arrangements

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Here's how Travel Arrangements is used in Hotel Desk Clerk jobs:
  • Performed various duties to provide assistance to the guest such as arranging wake up calls and making the necessary travel arrangements.

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38. Public Inquiries

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39. Appropriate Departments

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Here's how Appropriate Departments is used in Hotel Desk Clerk jobs:
  • Prepare food menus to appropriate departments in order to have a success client event.
  • Refer guest to appropriate departments.

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40. Account Records

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41. Gift Shop

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42. Room Key

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Here's how Room Key is used in Hotel Desk Clerk jobs:
  • Answer questions pertaining to rules and regulations governing the assignment and use of quarters; issue room keys.
  • Computed charges for guests checking in and out, received payments and room keys, and rendered receipts.
  • Issued room keys, processed paperwork for customers checking out and collected payment upon check out.
  • Orient guests concerning the use of facilities and quarters; issue room keys.
  • Greeted registered and assigned rooms to guests and issued room key.
  • Issued room keys and escorted instructions to bellhops.
  • Prepare room keys for incoming guests.
  • Issued room key Offered information pertaining to available services and facilities of hotel, points of interest and entertainment attractions.
  • Issued room keys and instructions to bellhops.Directed guests to room or other points of interest.

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43. Financial Transactions

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low Demand
Here's how Financial Transactions is used in Hotel Desk Clerk jobs:
  • Handle financial transactions and scheduling for accommodations.

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44. Preventative Maintenance

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45. Payment Information

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46. Financial Statements

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47. Guest Credit

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48. Payment Method

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Here's how Payment Method is used in Hotel Desk Clerk jobs:
  • Obtain back-up information for guest credit/payment method and input into system and collect cash when designated.

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49. Customer Accounts

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50. Local Attractions

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Here's how Local Attractions is used in Hotel Desk Clerk jobs:
  • Assisted guest with all inquiries in connection with hotel services, in-house events, directions, and local attractions.

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Hotel Desk Clerk Jobs

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20 Most Common Skills For A Hotel Desk Clerk

Guest Satisfaction

15.1%

Customer Service

14.4%

Computer System

11.3%

Room Availability

8.0%

Registration Cards

6.6%

Maintenance Staff

4.1%

Assigns Rooms

4.0%

Billing Questions

3.6%

RAN

3.5%

Telephone Calls

3.3%

Registration Information

3.2%

Night Audit

3.0%

Escort Instructions

2.9%

Phone Calls

2.9%

Credit Card Transactions

2.8%

Travel Directions

2.6%

Room Hotel

2.5%

Renders Receipts

2.4%

Guest Registration

1.9%

Data Entry

1.8%
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Typical Skill-Sets Required For A Hotel Desk Clerk

Rank Skill
1 Guest Satisfaction 12.1%
2 Customer Service 11.5%
3 Computer System 9.1%
4 Room Availability 6.4%
5 Registration Cards 5.3%
6 Maintenance Staff 3.3%
7 Assigns Rooms 3.2%
8 Billing Questions 2.9%
9 RAN 2.8%
10 Telephone Calls 2.7%
11 Registration Information 2.5%
12 Night Audit 2.4%
13 Escort Instructions 2.3%
14 Phone Calls 2.3%
15 Credit Card Transactions 2.2%
16 Travel Directions 2.1%
17 Room Hotel 2.0%
18 Renders Receipts 1.9%
19 Guest Registration 1.6%
20 Data Entry 1.4%
21 Common Areas 1.4%
22 Customer Complaints 1.3%
23 Telephone Switchboard 1.3%
24 Hotel Reservations 0.9%
25 Room Reservations 0.9%
26 Oversaw 0.8%
27 Restaurant Reservations 0.8%
28 Guest Accounts 0.8%
29 Check-Out Process 0.8%
30 Customer Interactions 0.7%
31 Retrieve Data 0.7%
32 Guest Check-Ins 0.7%
33 Breakfast Area 0.6%
34 Bookkeeping Activities 0.6%
35 Communication Techniques 0.6%
36 Positive Guest Relations 0.6%
37 Travel Arrangements 0.6%
38 Public Inquiries 0.6%
39 Appropriate Departments 0.6%
40 Account Records 0.6%
41 Gift Shop 0.4%
42 Room Key 0.4%
43 Financial Transactions 0.4%
44 Preventative Maintenance 0.4%
45 Payment Information 0.4%
46 Financial Statements 0.4%
47 Guest Credit 0.4%
48 Payment Method 0.4%
49 Customer Accounts 0.4%
50 Local Attractions 0.4%
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9,393 Hotel Desk Clerk Jobs

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