Assistant Hotel Manager
Hotel Director Job In Red Wing, MN
American Cruise Lines, the largest USA flagged cruise line in the United States, is looking to add Assistant Hotel Managers to our shipboard team for our 2025 season. American Cruise Lines only operates within the United States and has no more than 200 passenger vessels that create a one-of-a-kind small ship experience. With newly constructed vessels being added to our fleet, it is a great opportunity to join our shipboard management team!
The Assistant Hotel Manager (AHM) is responsible for assisting the Hotel Manager to manage the Hotel Department to ensure the quality of service, consistency of standards, and guests' expectations are met. The Assistant Hotel Manager provides support to the Hotel Manager by supervising the shipboard hotel management team and ensuring that all employees follow approved company procedures including service standards for dining, culinary, housekeeping, shore excursions, onboard enrichment, guest services, customer service, customer interaction, crew morale, and training. The Assistant Hotel Manager is responsible for service excellence and superior guest satisfaction which is a critical measure of success. The Assistant Hotel Manager is accountable for the performance of all Hotel Department crew members, particularly the hotel officers and executive chef. The Assistant Hotel Manager is expected to provide gracious hospitality to the guests while being safe, courteous, professional, and efficient.
The Assistant Hotel Manager reports to the Hotel Manager.
Responsibilities:
* Supervise the Housekeeping Manager and Guest Service Coordinator, at the direction of the Hotel Manager.
* Assists Hotel Manager as directed.
* Assists Dining Room Manager during all meal services.
* Performs duties of Hotel Manager when Hotel Manager is on 1-to-2-week time off from ship.
* Prepares with Hotel Manager for turnover and handoff of duties during scheduled time off from ship.
* Present and available during all meal services, either front or back of house.
* Ensures Housekeeping Manager is keeping all staterooms and public spaces clean.
* Assists with room inspections.
* Prepares for turnaround day process.
* Oversees bar operations and manages wine/liquor inventory.
* Displays leadership and maintains professional presence.
* Visible and available to all guests and crew.
* Holds officers and crew accountable to American Cruise Lines' standards.
* Complies with American Cruise Lines' Operations Manual, service standards, and procedures.
* Assesses the performance of the management team and provides immediate corrective feedback.
* Anticipates the needs of guests and crew.
* Responds quickly to guest requests and ensures follow through of service delivery.
* Identifies problems, resolves immediately, and requests home office support as needed.
* Assists with breakfast, lunch, and dinner services, cocktail hour, and onboard events.
* Oversees crew orientation, training, scheduling, crew appearance uniform standards, and discipline.
* Assists ship officers in achieving weekly sales goals.
* Maintains impeccable cleanliness in passenger areas and ensures all housekeeping standards are followed.
* Maintains sanitation and cleanliness standards of crew rooms.
* Monitors shipboard business transactions, accounting, timecards, and home office reporting.
* Completes daily ship inspection/walk through with Mate to generate daily work list and follows up to ensure tasks are completed.
* Tracks all hotel maintenance items and ensures completion.
* Creates consistent and positive crew experiences to improve employee retention.
* Perform bartending duties as needed with other management personnel.
Qualifications:
* Bachelor's degree in hospitality management or Hotel & Restaurant Management is preferred.
* Business degree may be considered with management and hospitality experience.
* Military experience may be considered with management and hospitality experience.
* Minimum 3 years management experience at a full-service hotel, resort, or cruise ship.
* Strong organizational skills and excellent verbal and written communication skills (English).
* Available to travel and work a flexible schedule including long days for extended periods of time.
* Proficiency in Microsoft Office.
* US Coast Guard regulated pre-employment drug test.
* Transportation Worker Identification Credential (TWIC)
Work Schedule:
* 7 Days per week while onboard the ship.
* 6 to 8 weeks working and living onboard the ship.
* 1 to 2 weeks shore leave vacation.
* Accommodations and meals are provided onboard.
Perks:
* Benefits package including medical, dental, and matching 401k.
* Complimentary Travel Accommodations.
* No living expenses aboard the ship (room and board are included).
* Training programs to support you.
* Continuous growth in the company.
* Covered Expenses - American Cruise Lines provides travel to and from your assigned vessel, room and board, uniforms, and paid training from industry experts.
* Job sites across the nation*
Hotel Sales Manager
Hotel Director Job In Bloomington, MN
The Sales Manager will solicit, negotiate and confirm new and repeat business through various efforts (lead follow up, telemarketing, direct mail, referrals, internet prospecting, etc.) to maximize revenues to meet/exceed individual revenue goals. The Sales Manager will prepare and execute sales contracts, event orders, group resumes to ensure quality product delivery and customer satisfactions. The Sales Manager will serve and assist in coordinating all function details with clients to include but not limited to space requirements, meeting times, equipment, menus, billing, etc.
Responsibilities
* Develop and implement sales strategies to increase hotel revenue and occupancy.
* Identify target markets and develop marketing campaigns to attract new business.
* Maintain relationships with existing clients and ensure their satisfaction with the hotel's services.
* Collaborate with the hotel's management team to develop pricing strategies and packages.
* Attend industry events and conferences to network and stay up to date on industry trends.
* Prepare and present sales reports to the hotel's management team.
* Manage the hotel's sales team and provide training and support as needed.
Requirements
* Minimum of 2 years of experience in hotel sales or a related field
* Excellent communication and interpersonal skills
* Strong analytical and problem-solving skills
* Ability to work independently and as part of a team.
* Proficiency in Microsoft Office and sales software
* Ability to travel as needed.
Benefits:
We offer a competitive wage, Health and Dental Insurance, company paid Life Insurance, Short Term and Long-Term Disability Insurance, Vision, Critical Illness, Accidental, 401(k) and company match, Paid Time Off (PTO), free hotel rooms and hotel discounts.
E.O.E.
Hotel Manager
Hotel Director Job In Owatonna, MN
Job DescriptionBenefits/Perks
Competitive wages
Career Growth Opportunities
Fun and Energetic Environment
We are seeking a positive, friendly, and experienced Hotel Manager to organize and oversee daily operations of our facilities. As the Hotel Manager, you will provide strategic direction for the company and supervise the activities of our diverse workforce.
The Hotel Manager will be involved in every aspect of the hotel operations, from dealing with customer complaints to strategizing and preparing reports. The Hotel Manager must possess excellent communication skills and remain focused on ensuring both positive customer experiences and positive team/employee experiences. The ideal candidate is a team player as well as an effective leader, capable of leading by example and fostering a climate of cooperation and teamwork.
Responsibilities
Oversee the work of all employees and set clear objectives
Hire qualified personnel according to standards set forth by the company
Organize and coordinate operations and allocate responsibilities to ensure maximum efficiency
Manage budgets and expenses, analyze and report on financial information
Develop and implement a strong marketing strategy to promote the hotels services
Communicate with customers when appropriate
Resolve issues that arise with maintenance, equipment, and renovations
Collaborate with outside entities including suppliers, vendors, event planners, and travel agencies
Conduct regular inspections of the facility and uphold strict compliance with health and safety standards
Qualifications
Proven experience as a Hotel Manager is required
Familiarity with hospitality industry standards
Proficiency in English; knowledge of additional languages is a plus
Well-versed in hotel management best practices and relevant laws/guidelines
Ability to resolve issues with a customer-focused orientation
An outgoing personality
Excellent communication skills
Strong organizational and time-management skills
Bachelors degree in Hospitality Management, Business Administration, or relevant field is preferred
Hotel Sales Manager
Hotel Director Job In Bloomington, MN
Hotel Sales Manager Job Description
The Sales Manager will solicit, negotiate and confirm new and repeat business through various efforts (lead follow up, telemarketing, direct mail, referrals, internet prospecting, etc.) to maximize revenues to meet/exceed individual revenue goals. The Sales Manager will prepare and execute sales contracts, event orders, group resumes to ensure quality product delivery and customer satisfactions. The Sales Manager will serve and assist in coordinating all function details with clients to include but not limited to space requirements, meeting times, equipment, menus, billing, etc.
Responsibilities
Develop and implement sales strategies to increase hotel revenue and occupancy.
Identify target markets and develop marketing campaigns to attract new business.
Maintain relationships with existing clients and ensure their satisfaction with the hotel's services.
Collaborate with the hotel's management team to develop pricing strategies and packages.
Attend industry events and conferences to network and stay up to date on industry trends.
Prepare and present sales reports to the hotel's management team.
Manage the hotel's sales team and provide training and support as needed.
Requirements
Minimum of 2 years of experience in hotel sales or a related field
Excellent communication and interpersonal skills
Strong analytical and problem-solving skills
Ability to work independently and as part of a team.
Proficiency in Microsoft Office and sales software
Ability to travel as needed.
Benefits: We offer a competitive wage, Health and Dental Insurance, company paid Life Insurance, Short Term and Long-Term Disability Insurance, Vision, Critical Illness, Accidental, 401(k) and company match, Paid Time Off (PTO), free hotel rooms and hotel discounts. E.O.E.
Hotel Maintenance
Hotel Director Job In Minneapolis, MN
The Maintenance Tech (MT) performs general maintenance work to ensure hotel physical plant quality and safety standards are achieved and maintained. The MT takes care of the building, equipment and grounds of the hotel. This position will perform maintenance and repairs, and preventative maintenance, to all areas of the hotel.
Job Description
DUTIES AND RESPONSIBILITIES:
Deliver on the promise of Sonesta Service in all interactions with guests and clients according to the Sonesta G.U.E.S.T. standards.
Take responsibility for and inform management of hazardous situations, emergencies or threats to the security of guests, associates or hotel assets.
Complete work orders such as replacing ceiling titles, filters, light bulbs, patching vinyl, painting, repairs to pipe lines, toilets, sinks, kitchen and laundry equipment, etc. Perform preventative maintenance duties as assigned.
Monitor efficiency of equipment and electrical systems such as air conditioning controls, guests entrance/access doors, television sets, and lighting systems; make minor repairs and/or replacements to ensure proper operation and maximum efficiency.
Refurbish furniture and fixtures such as cabinets, tables, chairs, doors, windows, counters. Paint and finish furniture and fixtures in guest rooms, if needed.
Maintain the safety and cleanliness of exterior of the facility, grounds, pool and exercise/sport facilities (including property signs, lighting and snow removal).
Follow procedures that ensure the security of inventory and assets such as tools, supplies, equipment, furniture, televisions, etc.
Maintain front entrance area, parking lot, and street entrance in a clean and presentable manner.
Ensure that assigned equipment is prepared and operational for the following day's work.
Perform maintenance and repair work on the interior and exterior of buildings, hotels rooms and contents, laundry and kitchen/refrigeration equipment, lighting, heating, air conditioning (HVAC), ventilation, and water treatment systems, and swimming pool (if applicable), etc.
Perform preventive maintenance as outlined in the PM Works program. May include and is not limited to: Inspect building, furniture, bathrooms, guest rooms, and all equipment to ensure it is functioning properly and efficiently, read and record mechanical and other meters to ensure effective energy management, and maintain inspection log and records of scheduled work and repairs.
Promote teamwork and quality service through daily communication and coordination with other departments.
Comply with federal, state and local laws regarding health, and safety services.
Perform other duties as assigned.
QUALIFICATIONS AND REQUIREMENTS:
Advanced vocational training plus two years of experience in general building maintenance or construction, or equivalent combination of education and experience.
Previous background from the extended stay industry or apartment building maintenance preferred.
Knowledge of basic plumbing, carpentry, electricity, and equipment mechanics.
Ability to speak, read, and write fluent English; other languages beneficial.
Reading and writing abilities are required in order to receive instructions for the day and/or to read equipment manuals including safety information.
Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances.
Problem solving, reasoning, motivating, organizational and training abilities.
Valid driver's license required.
Frequently standing up, bending, climbing, kneeling, and moving about the facility.
Frequently handling objects and equipment to maintain the facility.
Will be required to regularly use commercial chemicals
Carrying, lifting or pulling items weighing up to 75 pounds.
Will be required to work mornings, evening, weekends, and holidays.
Additional Job Information/Anticipated
Pay Range
Benefits
Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:
Medical, Dental and Vision Insurance
Health Savings Account with Company Match
401(k) Retirement Plan with Company Match
Paid Vacation and Sick Days
Sonesta Hotel Discounts
Educational Assistance
Paid Parental Leave
Company Paid Life Insurance
Company Paid Short Term and Long Term Disability Insurance
Various Employee Perks and Discounts
Hospital Indemnity
Critical Illness Insurance
Accident Insurance
Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.
Dual Sales Manager - Marriott and Hilton Rochester Hotels
Hotel Director Job In Rochester, MN
Join our amazing teams at the Courtyard by Marriott and Homewood Suites by Hilton in Rochester, Minnesota! Bring your spirit to serve energy, enthusiasm, and commitment to creating memorable stays for our guests. We offer a collaborative work environment, growth opportunities, and a chance to be part of something special!
COMPANY OVERVIEW
Terratron, Inc. offers a competitive benefit package to all full-time associates that include:
Medical, Vision, Dental, and Life insurance
401(k) with employer matching
Paid time off
Quarterly bonus program
Stock sharing
Hotel discounts worldwide and more!
JOB SUMMARY
Our Dual Sales Manager is a highly result driven sales professional who is adaptable and organized. This person enjoys interacting with our clients, guests, and associates while cultivating the hotel's performance. This individual develops relationships to secure business on new and existing accounts and keeps long-term revenue goals in mind.
Who Are You?
You are a driven by results and likes to have fun at work
You are adaptable and an excellent problem solver
You are a highly dependable and organized individual with the ability to multi-task
You have the spirit to serve
You are motivated and able to make sound decisions
You have the ability to understand, develop and sustain client relations
What Essential Skills Do You Have?
Reliable, self-motivated and responsible time management
Available to work a flexible schedule, including weekends, days and nights
Ability to work with cleaning chemicals and maintain sanitary conditions
Strong skills in oral and written communication and computer knowledge
This job description does not contain a comprehensive list of all activities, duties or responsibilities that are required of the associate. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.
Hotel General Manager
Hotel Director Job In Hastings, MN
With nearly two decades of hospitality expertise, IDM Hospitality is one of the country's leading developers, operators, and support teams within the independent and boutique sector throughout the country. IDM Hospitality operates over a dozen award-winning hotels throughout multiple states. Come join our team as General Manager at the vibrant, newly opened Confluence Hotel, in Hastings, Minnesota! Summary Scope of Role The General Manager with IDM Hospitality must be a true entrepreneur in every sense of the word and the epitome of what a leader should be. Maintaining a balance of successful oversight of the daily hotel operations and property profitability while simultaneously providing dynamic and ethical leadership in the hotel's continuing effort to deliver memorable guest service beyond guest's expectations, is an everyday quest for this role. Primary Functions & Responsibilities
Lead, direct and manage all hotel operations including, but not limited to hotel budgeting and forecasting, strategic planning, leading service initiatives, leading and managing performance, implementing and complying with all company policies and standards,
Oversight and direction of all sales and marketing initiatives
Ensure guest and associate satisfaction levels remain at or above acceptable levels
Monitor and develop team member performance particularly with department heads, to include, but not limited to, providing supervision and professional development, scheduling, conducting counseling and evaluations and delivering recognition and reward
Recruit, interview and train team members as needed
Oversee service quality, operational efficiency, guest satisfaction, standards compliance and service and financial measurements
Identify operational performance, productivity and efficiency gaps and implement measures to correct those deficiencies
Serve as primary liaison with hotel owners and corporate entities
Perform all duties as assigned.
Secondary Functions & Responsibilities
Delivering property orientation for associates at all levels, to improve the level of professionalism, responsiveness, and quality of guest services.
Developing an operations strategy that ensures that IDM Hospitality's operational standards are consistently delivered throughout all areas of the hotel
Lead the annual business planning and budget process
Partner with IDM Hospitality in the recruitment and onboarding of associate positions as required
Human Resource development activities aimed at fostering team building, coaching, and mentoring, to increase guest and associate satisfaction, while reducing turnover
Other duties as assigned by IDM Hospitality Corporate team
Supervisory Responsibilities
The General Manager reports to the Corporate Director Team for IDM Hospitality. This role will have direct oversight of all department heads on property and indirect oversight responsibilities of all associates on staff.
Minimum Qualifications
High School Diploma or GED / Equivalent
required.
Two (2)-year associates degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years hands on experience in the guest services, front desk, housekeeping, sales and marketing or management operations
required.
Four (4)-year bachelor's degree in business administration, Hotel and Restaurant Management, or related major; 2 years hands on experience in the guest services, front desk, housekeeping, sales and marketing or management operations
required.
Prior supervisory experience
strongly preferred.
Skills and Abilities
Computational ability and Computer skills.
Knowledge of computer accounting programs, math skills as well as budgetary analysis capabilities required.
Excellent verbal and written communication skills.
Excellent interpersonal and problem-solving skills.
Excellent organizational and time management skills and attention to detail.
Maintain a friendly and professional demeanor, contributing to a positive environment.
Adapt to changing circumstances and guest needs with flexibility and composure.
Travel
Travel (up to 10%) including car, train and/or airline travel along with overnight stays, will be required as we operate properties in multiple states
Keys To Success
Hands on leadership of team
Driving employee experience - meets or exceeds employee satisfaction benchmarks
Delivering guest experience - meets or exceeds guest satisfaction experience
Activity participates in community relations
Create and implement a cohesive Hotel Business & Marketing Plan including: P&L, Direct Sales, Advertising, Marketing, PR, Revenue Management, Ecommerce, On-line Reputation Management, Hotel F&B and Hotel Programming
Drives Revpar, Revpar index and Revenue per guest
Drives Food & Beverage experience if applicable
Drives Gross Operating Profit, Flow through and NOI per key
What can you look forward to?
Employer Sponsored Health and Dental plans
Employer Funded Short Term Disability and Life Insurance
Employee assistance program
Vision and other voluntary coverages available
Generous Paid Time Off (PTO)
401(k) retirement plan with company match
Hotel room discounts nationwide
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required. Upon employment, all employees are required to fully comply with rules and regulations for the safe and effective operation of the hotel's facilities. Employees who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment.
Hotel Sales Manager
Hotel Director Job In Bloomington, MN
The Sales Manager will solicit, negotiate and confirm new and repeat business through various efforts (lead follow up, telemarketing, direct mail, referrals, internet prospecting, etc.) to maximize revenues to meet/exceed individual revenue goals. The Sales Manager will prepare and execute sales contracts, event orders, group resumes to ensure quality product delivery and customer satisfactions. The Sales Manager will serve and assist in coordinating all function details with clients to include but not limited to space requirements, meeting times, equipment, menus, billing, etc.
**Responsibilities**
* Develop and implement sales strategies to increase hotel revenue and occupancy.
* Identify target markets and develop marketing campaigns to attract new business.
* Maintain relationships with existing clients and ensure their satisfaction with the hotel's services.
* Collaborate with the hotel's management team to develop pricing strategies and packages.
* Attend industry events and conferences to network and stay up to date on industry trends.
* Prepare and present sales reports to the hotel's management team.
* Manage the hotel's sales team and provide training and support as needed.
**Requirements**
* Minimum of 2 years of experience in hotel sales or a related field
* Excellent communication and interpersonal skills
* Strong analytical and problem-solving skills
* Ability to work independently and as part of a team.
* Proficiency in Microsoft Office and sales software
* Ability to travel as needed.
**Benefits:** We offer a competitive wage, Health and Dental Insurance, company paid Life Insurance, Short Term and Long-Term Disability Insurance, Vision, Critical Illness, Accidental, 401(k) and company match, Paid Time Off (PTO), free hotel rooms and hotel discounts. E.O.E.
Apply for this Position
Hotel Valet Operations Manager - Minneapolis
Hotel Director Job In Minneapolis, MN
*****At Towne Park, it's more than a job, you can make an impact.***** A career with us is rewarding in more ways than one. As a hospitality services company, our commitment is to create smiles by delivering exceptional experiences. When you work with us, you have an opportunity to impact the millions of patients, visitors and guests we proudly serve. Whether providing compassionate service that eases the anxiety of a patient and their family, creating a memorable experience for a guest in a new city, or helping a colleague, every day is a new opportunity to brighten someone else's day and make an impact. When we see a customer, a client or one of our own team members smile, we know we made an impact. It's why we do what we do.
Towne Park is a place where you can make a difference and create smiles every day.
For more information about our privacy policy, please click .
The Account Manager directly oversees one Towne Park account and is responsible for account performance for financial, guest/patient satisfaction, and client satisfaction objectives.**Job Details
Compensation:** Towne Park is committed to offering competitive, fair, and commensurate compensation. Actual compensation will be based on a candidate's job-related skills, experience, education or training, and location.
**Additional Compensation:** Employees may be eligible to receive annual incentive bonuses depending on their job classification and the policy guidelines.
**Benefits:** Employees are eligible to enroll in medical, dental, and vision insurance, accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits. Employees are provided company-paid basic life and AD&D insurance as well as short-term and long-term disability. Employees are also able to enroll in the company's 401k retirement savings plan.
**Paid Time Off:** Employees accrue 0.0385 hours of PTO per hour worked up to a maximum of 80 hours per calendar year. Employees receive 6 paid holidays throughout the calendar year and employees accrue up to a maximum of 4 paid floating holidays per calendar year.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
****JOB SUMMARY****
The Account Manager directly oversees one Tier 1 or 2 Towne Park account and is responsible for account performance for financial, guest/patient satisfaction, and client satisfaction objectives.
**DUTIES AND RESPONSIBILITIES**
***Financial and Business Systems Management***
* Understands and drives business metrics and performance measurements to ensure effectiveness, high performance and compliance.
* Demonstrates the ability to improve the financial performance and profitability of the account
* Understands the contractual agreement and recognizes ways to maximize opportunities
* Demonstrates the ability to positively move the metrics for forecasting, productivity, claims, customer service, and turnover
* Manages scheduling, overtime for associates under his/her direct supervision, tip reporting, and timekeeping
* Ensures that forecasts, payroll and accounting reports are on time and accurate
* Effectively utilizes standardized business systems as developed by Towne Park and ensures compliance with policies and procedures
***Human Resources***
* Is actively engaged in the recruitment and hiring processes to ensure the best people are selected for the location
* Fosters an environment that retains talented associates
* Responds proactively to associate feedback and suggestions, including satisfaction surveys and exit interviews
* Sees that new associates get off to the right start through proper orientation and on-the-job training
* Recognizes great performance and provides opportunities for top performers to learn and grow
* Recognizes where the team and individual performers need to improve and properly trains and coaches
* Identifies talent and helps develop future leaders for the organization
* Conducts regular performance appraisals and provides feedback and coaching for all direct reports
* Holds effective associate meetings and ensures that shift huddles happen on every shift
* Practices positive discipline and provides accurate and timely performance documentation
* Delegates by allocating decision making and other responsibilities appropriately and effectively
***Service Management***
* Ensures that the guest/patient service experience is delivered consistently on all shifts
* Efficiently allocates labor resources to support service delivery
* Works with the Area/District Manager and Human Resources to forecast and plan for seasonal variances in business to ensure proper staffing levels
* Understands the client's service standards and effectively integrates Towne Park's standards to complement them
* Is knowledgeable of the client's service metrics/measurements and ensures Towne Park is helping to drive results
***Client Relations Management***
* Develops cohesive working relationships with the clients' staff members
* Maintains regular meeting rhythms and communication channels with the client and follows through on commitments
* Knows when to be present at the site and maintains a high level of visibility
* Understands what objectives are important to the client and ensures the entire team is focused on exceeding expectations
* Capitalizes on opportunities to grow Towne Park's business by building client loyalty and creates a net promoter of Towne Park.
***Systems and Standards***
* Fully understands and utilizes the systems provided by Towne Park to control assets and expenditures
* Trains others or sees that they are trained to properly use the systems provided
* Maintains a clean, neat work environment
* Completes all tasks in a timely manner as instructed by the Area/District Manager
* Cooperates with management and coworkers to ensure that services can be adequately maintained to meet the needs of internal and external customers
* Treats clients and associates with courtesy, respect and dignity
* Maintains strict confidentiality related to associate and client information
***Safety and Risk Management***
* Understands and follows safety and security procedures
* Practices preventative safety procedures as set forth by Towne Park
* Reports all accidents and incidents to the Area/District Manager immediately
* Uses only equipment trained to use and operates all equipment in a safe manner
* Reports all potential high risk areas and safety concerns to the Area/District Manager
* Ensures all associates have been adequately trained in safety and loss prevention procedures
* Ensures claims are reported timely and accurately and cooperates with the Risk Management department to resolve claims
* Consistently follows the progressive disciplinary process to hold associates accountable for at-fault claims and safety violations
* Promptly responds to any concerns regarding workplace safety
* Follows the procedures for reporting on-the-job injuries and works with Human Resources to effectively manage worker's compensation cases
* Adheres to Towne Park employment and payroll policies and procedures to limit exposure to employment claims and litigation
***Sales Responsibilities:***
* Maintains relationships with present client to obtain references and leads for new opportunities
* Keeps leadership and sales teams advised on known changes to Ownership Groups/Management Companies or Brand changes
* Advises Leadership and Sales of any changes in position at the client location. Specifically, name, where they came from, where they are going
* Monitors existing client's business in order to be aware of and report to Area/District Manager any construction, expansion, or changes in the current business that could lead to internal growth opportunities.
**KNOWLEDGE, SKILLS AND ABILITIES**
* Ability to effectivel
Pets Hotel Manager
Hotel Director Job In Maple Grove, MN
ABOUT OUR PETS HOTEL: Pets are family members and we know it's not always easy for them to be away from their parents! That's why it's important that we provide a safe, fun and reliable home away from home for all the pets who stay in our hotels. As a Pets Hotel Manager, you'll oversee all day-to-day operations of our Pets Hotel-from head to tail!
ABOUT OUR TEAM:
In a hotel as big as ours, we need all hands (and paws!) on deck to ensure we are operating efficiently. So, as a Pets Hotel Manager, you'll help lead the team in the following areas:
* Customer Engagement: You'll lead the pack when it comes to engaging with pets and pet parents. You'll spend time getting to know each of our visitors, including their unique personalities, and ensure it's a great experience that will keep them coming back to play!
* Safety: These pets become our own while they are in our care, so their safety is our top priority. As the Pets Hotel Manager, you'll foster a happy, healthy, and clean environment for pets and associates, including regular policy audits.
* Team Leadership: You will hire, train and encourage a team of dedicated Pets Hotel associates to provide an unforgettable customer experience.
ABOUT YOUR CAREER:
Just like we're there for pets at every stage of their lives, we'll be with you at every stage of your career, too. With PetSmart, you will have opportunities to:
* Gain experience in a different business unit-from the Pets Hotel to the retail store to the salon
* Develop your leadership skills as an Assistant Store Manager or a Store Manager
* Tackle the challenge of a new hotel opening or turn around a struggling location
* Transfer to any one of our 1600 retail stores nationwide *Note, not every store has a Pets Hotel
THE WARM AND FUZZIES:
We've highlighted job responsibilities as best as we could above-but the best parts of working at PetSmart can't be fully described in the .
* It's the excitement you feel when you help a little one pick out his very first fish. And not just any goldfish, but that one, right there, no not that one, this one, yea!
* It's the pride of the giving Mickey a makeover in our salons watching him strut his stuff on the way out. Paws off, ladies, he's taken!
* It's the joy of reuniting Frankie with her family after a fun stay in our Pets Hotel.
* It's the celebration of Bella's birthday, Gizmo's graduation from puppy classes or Ace's adoption.
* It's the little things we do that add up to really big things that pets need.
Working at PetSmart is not a job, it's a community of those who work together for the love of pets.
Apply now to experience a career that loves you back.
We look forward to seeing your application to join our Pets Hotel Management Team!
This job summary is intended to describe the general nature and level of work associates/leaders assigned to this job perform. It is not intended to include all duties and responsibilities. You will be provided a copy of a job description for the actual position you are hired in to. PetSmart is an equal opportunity employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national or ethnic origin, disability, as well as any other characteristic protected by federal, provincial or local law.
Applicants must be over the age of 18 (except in Montana or where otherwise required by local or state law)
For applicants in our Waterloo, San Francisco, or Los Angeles locations: Pursuant to the Waterloo and San Francisco Fair Chance Ordinance, as well as the Los Angeles Fair Chance Initiative for Hiring, we will consider for employment, qualified applicants with arrest and conviction records in a manner consistent with the law.
Hotel General Manager
Hotel Director Job In Rochester, MN
Job Description
The Country Inn & Suites of Rochester is seeking an experienced Hotel General Manager to join their team! The General Manager fills a key leadership role with the primary responsibility for achieving the maximum profitability of the hotel by providing optimum guest services, leading high levels of associate engagement, executing aggressive sales and marketing strategies, and maximizing profits through cost containment.
This is a full-time, salaried position that requires flexibility in scheduling. We offer a competitive total compensation package including annual performance based increases, bonus eligibility and the following benefits:
Health and Welfare (Medical, Dental, Vision, Health Savings Account and Flexible Spending Accounts
Company Paid Short and Long-Term Disability, Basic Life, and AD&D
Voluntary Term Life
Retirement Benefits (401k)
Time Off Benefits (Paid Holidays and PTO)
Employee discounts
SKILLS & KNOWLEDGE:
1. Must have the ability to provide professional and courteous guest service.
2. Must have good time management skills and the ability to work with minimal supervision.
3. Must have good planning and organizational skills, the ability to multitask and strong attention to detail.
4. Must have the ability to understand and follow verbal/written instructions and communicate both verbally and in writing. Must have demonstrated business communication skills.
5. Must have the ability to maintain a positive and professional attitude when handling guest situations.
6. Must have strong interpersonal leadership skills, the ability to delegate tasks, and set goals.
7. Must have a working knowledge of computers, math skills and the ability to handle monetary transactions.
8. High school diploma or equivalent required; associate degree preferred.
9. 2-3 years of previous hotel management or related experience required.
We are an E-Verify participating employer.
Applicants offered employment will be required to submit to a background check and drug test.
EOE M/F/Vet/Disability
Job Type: Full-time
Benefits:
401(k)
401(k) matching
AD&D insurance
Dental insurance
Employee assistance program
Employee discount
Health insurance
Health savings account
Life insurance
Paid time off
Professional development assistance
Relocation assistance
Vision insurance
Schedule:
8 hour shift
Monday to Friday
On call
Experience:
Hospitality: 4 years (Preferred)
Hospitality management: 2 years (Preferred)
License/Certification:
Driver's License (Preferred)
Work Location: In person
Hotel Manager
Hotel Director Job In Mora, MN
Job DescriptionBenefits:
Paid time off
Benefits/Perks
Competitive wages
Career Growth Opportunities
Fun and Energetic Environment
We are seeking a positive, friendly, and experienced Hotel Manager to organize and oversee daily operations of our facilities. As the Hotel Manager, you will provide strategic direction for the company and supervise the activities of our diverse workforce.
The Hotel Manager will be involved in every aspect of the hotel operations, from dealing with customer complaints to strategizing and preparing reports. The Hotel Manager must possess excellent communication skills and remain focused on ensuring both positive customer experiences and positive team/employee experiences. The ideal candidate is a team player as well as an effective leader, capable of leading by example and fostering a climate of cooperation and teamwork.
Responsibilities
Oversee the work of all employees and set clear objectives
Hire qualified personnel according to standards set forth by the company
Organize and coordinate operations and allocate responsibilities to ensure maximum efficiency
Manage budgets and expenses, analyze and report on financial information
Develop and implement a strong marketing strategy to promote the hotels services
Communicate with customers when appropriate
Resolve issues that arise with maintenance, equipment, and renovations
Collaborate with outside entities including suppliers, vendors, event planners, and travel agencies
Conduct regular inspections of the facility and uphold strict compliance with health and safety standards
Qualifications
Proven experience as a Hotel Manager is preferred
Familiarity with hospitality industry standards
Proficiency in English; knowledge of additional languages is a plus
Well-versed in hotel management best practices and relevant laws/guidelines
Ability to resolve issues with a customer-focused orientation
An outgoing personality
Excellent communication skills
Strong organizational and time-management skills
Bachelors degree in Hospitality Management, Business Administration, or relevant field is preferred
Hotel Houseperson
Hotel Director Job In Prior Lake, MN
Are you passionate about delivering a great guest experience? No experience required to launch your career in our full-service hotel. Come join our Housekeeping Team and be a part of the reason of guest have a memorable hotel experience! Enjoy weekly pay, free uniforms, and health benefits.
Starting pay up to $16.50 an hour*
*Based on shift.
Job Overview: Maintain the cleanliness of the guest rooms and hallways, as well as the lobby and other workspaces. Check all allocated floors at the start of each shift and during the day to collect garbage, soiled linen, and restock linen/supplies as needed. Ensure the highest level of customer service by anticipating and responding quickly to guests/employee requests.
Outstanding Benefits & Awesome Perks: Enjoy competitive weekly pay, outstanding benefits, and advancement opportunities at the SMSC Gaming Enterprise. Eligible Team Members are offered a comprehensive benefits package include medical, dental, life and disability insurance, onsite medical clinics and pharmacy, 401(k) retirement plan, paid time off, wellness programs and more. Plus, take advantage of perks like discounts on childcare, fuel, bus passes and fitness membership, free uniforms and free uniform cleaning, and tuition reimbursement.
Who We Are: We're not just in the business of entertainment; we're in the business of crafting unforgettable experiences. We believe in the power of possibility, to unite and uplift, rallying around every triumph, big and small. At Mystic Lake and Little Six, every moment is a chance to be the experience.
Different backgrounds, different strengths, and different passions, we value the diversity that everyone brings to the table. Our values are a direct reflection of the diverse communities that we proudly serve, represent, and invest in. We invite you to the place to learn, grow, thrive and lead. Let's create moments that matter, celebrate diversity, and build a brighter future for all.
No previous experience required.
Hotel Maintenance - PT Weekends
Hotel Director Job In Mankato, MN
Job Description
The Country Inn & Suites of Mankato, MN is seeking a qualified Maintenance professional to join their team! We offer competitive pay, annual performance based increases, bonus eligibility, paid time off, 401k and benefits to full-time associates (after eligibility requirements have been met). This position requires flexibility in scheduling and must work primarily days, and be available for on-call for some weekends and holidays.
The Maintenance associate’s primary responsibility is to provide an attractive, clean, safe and well-maintained property, using a systematic approach that maximizes guest satisfaction and remains within the established budgetary guidelines. The Maintenance associate is responsible for and/or may assist with the maintenance, repair, refurbishment, renovation and general upkeep of the property.
SKILLS & KNOWLEDGE:
Must have the ability to provide professional and courteous guest service.
Must have good time management skills and the ability to work with minimal supervision.
Must have good organizational skills and strong attention to detail.
Must have the ability to understand and follow verbal/written instructions and communicate both verbally and in writing.
Must have general mechanical/electrical knowledge and the ability to work with HVAC, refrigeration, and plumbing systems.
Must have the ability to prioritize work and perform duties with little to no disruption to the guests.
Must have the ability to work with and operate small equipment.|
Must be willing to obtain CPO certification following hire if required.
Previous maintenance experience is preferred, but not required.
All candidates offered employment must submit to a background check and drug test.
We are an E-Verify participating employer.
EOE AA M/F/Vet/Disability
Job Type: Part-Time
Schedule:
Day shift
Weekends
On call
License/Certification:
Driver's License (Required)
Work Location: In person
Hotel Maintenance
Hotel Director Job In Eden Prairie, MN
Hotel Maintenance page is loaded **Hotel Maintenance** **Hotel Maintenance** locations Sonesta Select Minneapolis- Eden Prairie, MN time type Part time posted on Posted 30+ Days Ago job requisition idR-0061965 ** Summary** The Maintenance Tech (MT) performs general maintenance work to ensure hotel physical plant quality and safety standards are achieved and maintained. The MT takes care of the building, equipment and grounds of the hotel. This position will perform maintenance and repairs, and preventative maintenance, to all areas of the hotel.**Job Description**
**DUTIES AND RESPONSIBILITIES**:
* Deliver on the promise of Sonesta Service in all interactions with guests and clients according to the Sonesta G.U.E.S.T. standards.
* Take responsibility for and inform management of hazardous situations, emergencies or threats to the security of guests, associates or hotel assets.
* Complete work orders such as replacing ceiling titles, filters, light bulbs, patching vinyl, painting, repairs to pipe lines, toilets, sinks, kitchen and laundry equipment, etc. Perform preventative maintenance duties as assigned.
* Monitor efficiency of equipment and electrical systems such as air conditioning controls, guests entrance/access doors, television sets, and lighting systems; make minor repairs and/or replacements to ensure proper operation and maximum efficiency.
* Refurbish furniture and fixtures such as cabinets, tables, chairs, doors, windows, counters. Paint and finish furniture and fixtures in guest rooms, if needed.
* Maintain the safety and cleanliness of exterior of the facility, grounds, pool and exercise/sport facilities (including property signs, lighting and snow removal).
* Follow procedures that ensure the security of inventory and assets such as tools, supplies, equipment, furniture, televisions, etc.
* Maintain front entrance area, parking lot, and street entrance in a clean and presentable manner.
* Ensure that assigned equipment is prepared and operational for the following day's work.
* Perform maintenance and repair work on the interior and exterior of buildings, hotels rooms and contents, laundry and kitchen/refrigeration equipment, lighting, heating, air conditioning (HVAC), ventilation, and water treatment systems, and swimming pool (if applicable), etc.
* Perform preventive maintenance as outlined in the PM Works program. May include and is not limited to: Inspect building, furniture, bathrooms, guest rooms, and all equipment to ensure it is functioning properly and efficiently, read and record mechanical and other meters to ensure effective energy management, and maintain inspection log and records of scheduled work and repairs.
* Promote teamwork and quality service through daily communication and coordination with other departments.
* Comply with federal, state and local laws regarding health, and safety services.
* Perform other duties as assigned.
**QUALIFICATIONS AND REQUIREMENTS**:
* Advanced vocational training plus two years of experience in general building maintenance or construction, or equivalent combination of education and experience.
* Previous background from the extended stay industry or apartment building maintenance preferred.
* Knowledge of basic plumbing, carpentry, electricity, and equipment mechanics.
* Ability to speak, read, and write fluent English; other languages beneficial.
* Reading and writing abilities are required in order to receive instructions for the day and/or to read equipment manuals including safety information.
* Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances.
* Problem solving, reasoning, motivating, organizational and training abilities.
* Valid driver's license required.
* Frequently standing up, bending, climbing, kneeling, and moving about the facility.
* Frequently handling objects and equipment to maintain the facility.
* Will be required to regularly use commercial chemicals
* Carrying, lifting or pulling items weighing up to 75 pounds.
* Will be required to work mornings, evening, weekends, and holidays.
**Additional Job Information/Anticipated**
**Pay Range**
**Benefits**
Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:
* Medical, Dental and Vision Insurance
* Health Savings Account with Company Match
* 401(k) Retirement Plan with Company Match
* Paid Vacation and Sick Days
* Sonesta Hotel Discounts
* Educational Assistance
* Paid Parental Leave
* Company Paid Life Insurance
* Company Paid Short Term and Long Term Disability Insurance
* Various Employee Perks and Discounts
* Hospital Indemnity
* Critical Illness Insurance
* Accident Insurance
**Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.**
At Sonesta , we value our team members as individuals who enhance our guests' experiences with their unique skills and contributions. We actively support professional growth and personal happiness in each of our employees at each of our hotels, resorts, suites and cruise ships. We seek out people who will eagerly partner with us to improve the overall Sonesta experience for our guests, and the overall Sonesta experience for their fellow colleagues. If you are interested in a career in some of the most impressive and beautiful surroundings in the world with generous benefits and perks, we hope you'll get in touch with us.
Hotel General Manager - Mankato
Hotel Director Job In Mankato, MN
This is a full-time, salaried position that requires flexibility in scheduling. We offer a competitive total compensation package including annual performance based increases, bonus eligibility and the following benefits:
Health and Welfare (Medical, Dental, Vision, Health Savings Account and Flexible Spending Accounts
Company Paid Short and Long-Term Disability, Basic Life, and AD&D
Voluntary Term Life
Retirement Benefits (401k)
Time Off Benefits (Paid Holidays and PTO)
Employee discounts
ESSENTIAL FUNCTIONS:
Assists all guests in a professional and courteous manner.
Performs job duties and responsibilities in a cost-effective manner and within budgetary guidelines.
Responds appropriately to guest complaints, solicits feedback and builds relationships as a means to continuously improve guest satisfaction. Investigates guest complaints and promptly resolves all problems, both short-term and long-term.
Maintains at a minimum, a brand average guest satisfaction score.
Establishes departmental goals and monitors action plans. Implements, at a minimum, brand standards of service and operation within all departments.
Maximizes revenues by developing and implementing a sale and marketing strategy in conjunction with the Sales team.
Develops and implements an effective and aggressive outside direct sales strategy. Seeks opportunities to publicize the hotel through the development and implementation of social media and marketing tools, and by building a network within the community through participation in civic affairs.
Establishes and implements realistic and effective operational and capital budgets and revenue forecasts. Compares actual operating results with budget projections on a regular basis and takes action to improve results as appropriate.
Works in conjunction with the Director of Revenue Management regarding pricing and inventory management.
Understands how P&L is prepared and the line items impacted by each department, as well as how to impact the results.
Ensure proper cash controls and other internal controls are in order to protect company assets by thoroughly training all associates in proper procedures.
Works directly with the property accountant to ensure all revenues and expenses are reviewed and recorded accurately and submitted in a timely manner. This includes but is not limited to daily reports, invoices, month-end information, and any special requests. Also ensures that all accounts receivable or other payments due are promptly followed up on and collected.
Interviews and selects qualified associates for hire. Provides effective orientation, training, coaching, evaluation, recognition, and motivation to associates. Provides associates with the necessary tools to perform their jobs.
Identifies and communicates performance expectations as well as policies and procedures to associates. Enforces company policies and administers corrective action as necessary, in a consistent and effective manner.
Works with Human Resources on all employee relations, performance management, leave of absence and worker’s compensation concerns. Promptly responds to all requests from Human Resources regarding personnel matters.
Ensures and promotes a professional work environment free from inappropriate and offensive conduct of any type.
Conducts routine inspections to ensure the cleanliness and maintenance of the hotel.
Understands, promotes and applies all hotel safety and security procedures as required to maintain a safe and secure environment for employees and guests.
Keeps supervisor promptly and fully informed of all problems or unusual matters of significance coming to his/her attention so prompt corrective action can be taken.
Performs all other duties as assigned.
OTHER CONSIDERATIONS:
Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the position without compromising guest satisfaction or essential business functions.
The intent of this job description is not to state or imply that the duties listed are the only duties that will be performed by the individual in this position. Associates will be required to follow any other job-related instructions and to perform any other job-related duties as requested by their supervisor.
We are an E-Verify participating employer.
Applicants offered employment will be required to submit to a background check and drug test.
EOE M/F/Vet/Disability