Hotel Houseperson
Hotel director job in Atlanta, GA
Job Description
What Makes a McKibbon Hotel Houseperson?
The Hotel Houseperson creates an exceptional guest experience by supporting the housekeeping team in delivering a welcoming, home-like stay. This role ensures that public spaces are clean and inviting while assisting with guestroom support tasks such as linen distribution, trash removal, and laundry delivery. Guided by the
McKibbon Principles
, the Houseperson provides helpful, dependable service that leaves a lasting impression.
A Day in the Life:
Clean hallways, bathroom, windows, and common areas of the hotel
Stock linens and supplies for Room Attendants
Assist with laundry and trash removal
Identify cleaning and organization tasks necessary for effective and efficient cleaning
Provide friendly, guest-focused service
Public Areas
Vacuum, sweep, and mop floors
Dust and wipe furniture, fixtures, and surfaces
Clean windows, mirrors, and glass doors
Disinfect high-touch areas (door handles, elevator buttons, railings)
Spot-clean walls, carpets, and upholstery
Empty trash bins and replace liners
Restrooms & Guest Areas
Sanitize toilets, sinks, and counters
Refill soap, sanitizer, and paper products
Mop floors and check for spills or hazards
Back-of-House Areas
Keep storage rooms, closets, and laundry areas tidy
Ensure trash and recycling are removed regularly
Organization Tasks
Stock linen closets with fresh sheets, towels, and amenities
Organize housekeeping carts for efficient guestroom service
Rotate linens and supplies to ensure older stock is used first
Track and report low inventory levels
Collect and transport soiled linens from hallways to laundry
Keep hallways clear of trash, linens, and obstacles
Deliver requested items (extra towels, pillows, etc.) promptly
Maintain orderly storage areas to prevent clutter
Follow cleaning checklists to ensure consistency
Job Requirements:
Previous housekeeping/cleaning experience a plus
Great customer service and communication skills
Embrace the McKibbon Guiding Principles
Courteous friendly demeanor to guests, clients and fellow associates
Ability to work weekends and holidays
Must be 18+ and able to lift at least 20 lbs.
Why McKibbon?
We believe in our Guiding Principles:
Think Bigger. Love Your Community. Do the Right Thing. Support Each Other. Make a Lasting Impression.
At McKibbon, you'll join a supportive team that values your work and helps you grow.
Perks & Benefits Beyond the Basics:
We know that hospitality starts from within, and that's why we value the employee experience as much as we value our guests' experience. From our competitive benefits package to our fun-loving spirit, we strive to create an environment that's equal parts work and play. Our people will always be our first investment. We offer benefits and perks based on full or part time employment:
Full Time Associates:
Comprehensive benefits package including medical, dental, and vision
Life insurance
Pet Insurance
Short and long-term disability
Paid time off and holidays
Tuition assistance
Financial & Occupational Wellness: All Associates
Competitive Compensation with incentives
(incentives vary by position)
401K Savings Plan with 50% matching funds
Associate referral program
Brand and company training classes, workshops and conferences for career growth and development
(varies by position)
Personal Wellness: All Associates
Fundraising matching funds program
Team volunteer opportunities
24/7 chaplain services
Exclusive hotel rate discounts
Any state specific holiday, vacation or benefit requirements will apply.
All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, age, disability, pregnancy or maternity, sexual orientation, gender identity, citizenship status, military status, or any other protected characteristic in accordance with applicable federal, state, and local laws.
Hotel Outlet Manager
Hotel director job in Atlanta, GA
About Us
Discover our transformed hotel in Atlanta, GA. From the vibrant decor to the personalized service, you're sure to love your stay at The Westin Atlanta Perimeter North. Just moments from our Perimeter Center, Atlanta, hotel, you'll find destinations like Sandy Springs Performing Arts Center and Concourse at Landmark Center. Following your time in the city, retire to the holistic warmth of our hotel rooms and suites, with pillowtop mattresses, flat-panel TVs and inspiring views. If your day has been particularly stressful, reserve an appointment for a relaxing spa treatment from one of our expert technicians in the serenity of your accommodation. During downtime, take a refreshing lap in our outdoor pool or get in a workout at our 24-hour fitness center. Our 17 versatile event venues are also perfect for corporate events and social gatherings of all shapes and sizes. Whether traveling to town for business or leisure, The Westin Atlanta Perimeter North offers everything you need for a successful Southern stay.
Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization!
We value U.S. military experience and invite all qualified military candidates to apply.
Overview
Plan and manage the Restaurant, Room Service and other food and beverage outlets as appropriate in order to achieve customer satisfaction, quality service, compliance with corporate/franchise policies and procedures and federal, state and local regulations while meeting/exceeding financial goals.
Essential Duties and Responsibilities
•Direct the day-to-day operations of Savor restaurant, Perimeter Provisions and room service for breakfast, lunch and dinner periods. Direct the day-to-day operations of the bar operations.
•Manage the Human Resources in the various outlets in order to attract, retain and motivate the associates; interview, hire, schedule, train, develop, empower, coach and counsel, conduct performance and salary reviews, resolve problems, provide open communications and recommend discipline and termination, as appropriate.
•Implement company programs and manage the operations of the Restaurant, Room Service and any other food and beverage outlet as required to ensure compliance with LSOPs and SOPs, safety regulations and federal, state and local regulations to ensure an optimal level of service, quality and hospitality are provided to the guest(s).
•Forecast, implement, monitor, control and report on the various outlet budgets and their components (labor costs, food costs, beverage costs, supplies, equipment, etc...) to maximize revenue and minimize expenses while ensuring adequate supplies and staff are on hand to provide top quality customer service.
•Respond to customer trends, needs, issues, comments, and problems to ensure a quality experience and enhance future sales prospects.
•Create, recommend, and implement promotions, displays, buffet presentations and ideas to capture more in house guests and a larger share of the local market.
•Monitor and control the maintenance and sanitation of the various outlet areas and equipment to protect the assets, comply with regulations and ensure quality service.
•Comply with attendance rules and be available to work on a regular basis.
•Perform any other job-related duties as assigned.
Qualifications and Skills
Education and Experience
•Minimum two years of post-high school education.
•Two+ years of full employment in a related position.
•Hotel experience preferred.
Knowledge, Skills and Abilities
•Requires thorough knowledge of the restaurant/hotel practices and procedures in order to perform non-repetitive analytical work. May require knowledge of policies and procedures and the ability to determine course of action based on these guidelines. •Supervision, management, and communication skills are required.
•Requires ability to investigate and analyze current activities or information and make logical conclusions and recommendations. Ability to make decisions which are generally guided by established policy and procedures.
•Knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance, budget forecasting, quality assurance programs, hospitality law, and long-range planning.
•Leadership skills to motivate and develop staff and to ensure accomplishment of goals.
•Able to set priorities, plan, organize, and delegate.
Written communication skills to be concise, well organized, complete, and clear.
•Ability to work effectively under time constraints and deadlines.
•Effective verbal and written communication skills.
•Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.
Compensation
Tipped/Service Charge Eligible? NoDiscretionary Performance Bonus Eligible? Yes
Benefits
HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!
For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status.
HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
Hotel Director of Sales
Hotel director job in Gainesville, GA
Job Description
What Makes a McKibbon Director of Sales?
As a key member of the property leadership team, the Director of Sales plays a pivotal role in driving revenue growth for the hotel while embodying
McKibbon's Guiding Principles.
Reporting to the General Manager, this position provides ethical leadership and strategic direction to the sales team, ensuring the achievement of the hotel's business goals.
A Day in the Life
Director of Sales will be responsible for the overall sales and revenue generation of the hotel.
Implement and train associates on all McKibbon procedures that relate to sales, including systems and processes with the assistance of the GMs and RDSM.
Responsible for maintaining compliance and remaining up to date on new sales initiatives for the brand and company.
Actively involved in critiquing STR report and report out on the (EOM) End of Month Report.
Continuously monitor market trends to anticipate revenue opportunities and implement proactive strategies.
Track the performance of all key accounts and analyze market trends to identify opportunities and challenges.
Maintain positive, professional relationships with McKibbon, property owners, and clients.
Engage in local community and industry organizations and maintain visibility as a McKibbon leader.
Daily use of Delphi Standard or Delphi Advanced (FDC)
Support guest experience and satisfaction in all operations.
Come prepared to participate in a collaborative, strategic way in weekly revenue management calls.
Facilitate sales strategy calls with hotel and regional team members as requested by GM/RDSM/RVP.
Development, execution and documentation of strategic business plans.
Collaborate in building strategic annual budget(s) based on market knowledge and segmentation data and forecasts.
Collaborate in the strategy, preparation and delivery of market updates for owner calls and meetings.
Lead daily sales standup
Lead weekly sales meeting
Requirements
Associate/bachelor's degree preferred.
Must have a valid driver's license in the applicable state.
Ability to travel for McKibbon or brand training as required, and McKibbon One conference held every 18-months.
3-5 years' minimum experience as proven sales leader.
Previous hotel management experience within other disciplines (highly desired).
Experience working with major brands like Marriot, Hilton, or Hyatt (highly desired).
Ability to make revenue management decisions to effectively grow market share.
Excellent communication and problem-solving skills.
Proven track record of adhering to budgets.
Ability to develop and lead a strong sales team in a professional, supportive manner with measurable accountability.
Must be able to work independently and simultaneously manage multiple tasks.
Strong organization and presentation skills.
Ability to effectively interact with people of diverse socioeconomic cultural and ethnic backgrounds while solving complex problems and creating a productive sales team.
Ability to ensure that hotel policies, procedures and brand standards are followed.
Maintain a high level of professionalism, trust and responsibility.
Demonstrates exceptional attention to detail, ensuring accuracy and timeliness in all communications and documentation.
Must excel in high-pressure, fast-paced environments.
Possess strong listening skills with the ability to comprehend and address concerns and issues raised by workers, clients, and guests.
Must be attentive, friendly, helpful, and courteous to clients, guests, and associates.
Embrace McKibbon's Guiding Principles: Think Bigger, Love Your Community, Do the Right Thing, Support Each Other, Make a Lasting Impression.
Perks & Benefits Beyond the Basics:
We know that hospitality starts from within, and that's why we value the employee experience as much as we value our guests' experience. From our competitive benefits package to our fun-loving spirit, we strive to create an environment that's equal parts work and play. Our people will always be our first investment. We offer benefits and perks based on full or part time employment:
Full Time Associates:
Comprehensive benefits package including medical, dental, and vision
Life insurance
Pet Insurance
Short and long-term disability
Paid time off and holidays
Tuition assistance
Financial & Occupational Wellness: All Associates
Competitive Compensation with incentives
(incentives vary by position)
401K Savings Plan with 50% matching funds
Associate referral program
Brand and company training classes, workshops and conferences for career growth and development
(varies by position)
Personal Wellness: All Associates
Fundraising matching funds program
Team volunteer opportunities
24/7 chaplain services
Exclusive hotel rate discounts
Any state specific holiday, vacation or benefit requirements will apply.
All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, age, disability, pregnancy or maternity, sexual orientation, gender identity, citizenship status, military status, or any other protected characteristic in accordance with applicable federal, state, and local laws.
Director of Rooms
Hotel director job in Atlanta, GA
About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Modern luxury steeped in Southern Charm. Meet us in Atlanta, and we'll show you what it means to have fun, Southern-style. Our vibrant capital city is the living, breathing cultural heart of the American South, where world-renowned chefs, business moguls and celebrities flock for work and play. Our Midtown Hotel puts you just steps from the renowned High Museum of Art, eclectic Peachtree Street and the sprawling green spaces of Piedmont Park. Enjoy breakfast at Park 75 before heading out to explore the city, or stay in for a healthy dose of self-care in our serene Spa. However you spend the day, make sure to end your night with dinner and drinks at Bar Margot.
About Four Seasons:
We Are Powered by People
At the heart of our company is a collective drive to grow, challenge ourselves, and treat others with the same respect and care we seek in return. Across the globe, our team members create exceptional experiences for our guests and partners-rooted in a commitment to genuine, heartfelt luxury.
We believe that delivering outstanding guest experiences begins with providing a world-class employee experience. That means fostering a culture built on respect, connection, and shared purpose.
Whether you're joining us as a colleague, staying as a guest, or partnering with us in any way, our guiding principle remains the same: treat everyone the way we wish to be treated. This simple but powerful belief shapes every interaction and inspires us to create moments that leave a lasting impression.
Our people are passionate about service and masters of their craft, dedicated to making meaningful connections and unforgettable memories. We live by the Golden Rule-"Do unto others as you would have them do unto you"-because we believe life is richer when we truly connect with the people and the world around us.
About the location:
Come meet us in Atlanta and discover what fun, Southern style really means. Our vibrant capital city is the cultural heartbeat of the American South, attracting world-class chefs, business leaders, and celebrities for both work and play. Stay at our Midtown Hotel, just steps away from the renowned High Museum of Art, the eclectic energy of Peachtree Street, and the beautiful green spaces of Piedmont Park. Indulge in French-inspired luxury at Brasserie Margot, where classic French flavors blend seamlessly with modern elegance, or unwind and rejuvenate at our serene spa. Experience the unique charm and lively spirit of Atlanta-your unforgettable Southern adventure awaits!
About the role:
Four Seasons Hotel Atlanta is currently seeking a Director of Rooms to lead our Rooms Division, overseeing a diverse team and ensuring excellence across all aspects of the guest experience. In this role, you'll guide department leaders, elevate service standards, resolve challenges with care, and drive both operational and financial success. Rooted in our culture of kindness and respect, you'll create an environment where employees feel supported and empowered to deliver the authentic, thoughtful service that defines Four Seasons.
What you will do:
Reporting to the General Manager, the DOR, directly supervises the Department Heads in several departments throughout the hotel. Ensures thorough communications and follow-up on any problems, guest or employee requests or special requirements, and hotel initiatives.
What you will bring:
* Five to seven years of experience in luxury hotel/resort operations management positions with excellent knowledge of all aspects of Rooms Division Operations. Interviews and trains the staff. Conducts Performance Evaluations and the ability to discipline staff when needed.
* Resolves customer complaints from all areas of the hotel, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible. Will resolve complaints in person, by phone, or through written messages. Develops relationships with return guests, group contacts, and other guests to provide personalized service.
* Assures that the financial goals of the division and the hotel are being met. Monitors and controls labor and other divisional expenses such as supplies and equipment. Works closely with Reservations, Sales, and the Front Office to maximize rate, occupancy, and total revenue. Assists in preparing business forecasts. Prepares Annual Budget for the division.
* Review and monitor staff schedules in all Rooms Division departments, including SPA. Monitors their activities to ensure standards are met, staff is supported, and guest needs are met. Routinely inspects all areas of responsibility in the Rooms Division.
* Maintains close relationships with retail tenants and concessions to meet revenue and expense targets. Makes suggestions to improve revenue, reduce cost, and increase guest satisfaction.
* Assures that Four Seasons Service and Culture standards are being met. Manages in a way that supports Four Seasons' Mission and Philosophy. Supports and creates programs and initiatives that encourage employee development, training, and career growth within the Rooms Division. Plays an active role in the Planning Committee. Engaged along with other Planning Committee members in long-range planning for the hotel.
* Takes action in all hotel guests' and employees' safety, security, satisfaction, and well-being matters. Responds swiftly and effectively in any hotel emergency or safety situation.
* Excellent knowledge of all aspects of Rooms Division Operations.
* Strong leadership and interpersonal skills.
* Excellent guest service and problem-resolution skills.
* Flexibility to meet the demands of a 24-hour operation.
* Strong organizational skills, ability to operate computer equipment, and excellent Excel and Computer Skills.
* Solid interpersonal and relationship-building skills to work with cross-functional teams.
* Apply an ethical approach to influence the outcome of situations and serve as a role model for others by demonstrating appropriate business conduct and ethical principles.
* Excellent personal presentation and interpersonal skills.
* Ability to multi-task in a high-volume and demanding environment.
What we offer:
* Health Insurance - Medical, Dental & Vision
* Company Match 401K Plan
* Complimentary stays at Four Seasons Worldwide
* Complimentary meals in our Café
* Employee Assistance Program
* Investment in your Wellbeing
* Life Insurance
* Complimentary on-site parking
* Training programs, tuition reimbursement
* Be yourself and become a member of a work family that cares about you and invests in your development
* Growth & Development opportunities
Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - ************************************************************************************************
Auto-ApplyHotel Manager
Hotel director job in Atlanta, GA
Schulte Companies is seeking an energetic, experienced, and hands on Hotel Manager to join our team! Schulte Companies is an organization whose success is rooted in its service culture. Our mission is to exude hospitality, be respectful and authentic, prioritize the needs of our internal and external stakeholders above our own, and continuously strive to make a positive impact in all we do. We are passionate hoteliers eager to add like-minded people to our rapidly growing team!
What's in it for you?
When you join Schulte Companies you'll be part of a team committed to an inclusive, employee-focused workplace that is invested in your development. We want you to feel engaged, empowered, and excited to grow with us. After all, we believe our greatest and most valuable asset is our people! Schulte Companies provides a rewarding, fun and flexible work environment, exciting perks, an atmosphere designed to encourage and promote career growth within the company and a robust benefit package including, but not limited to:
Work Today, Get Paid today, with Daily Pay!
Free Telemedicine and Virtual Mental Health care access for all Associates starting day one!
Multiple Health Insurance and Life Insurance options
401k Plan + Company Match for eligible associates
Paid Time Off
Holiday Pay
Pet Insurance
Employee Assistance Program
Schulte Savings Marketplace Discounts on event tickets, electronics, gym memberships + more!
JOB DUTIES AND RESPONSIBILITIES
Managing budgets and financial plans and controlling expenditure
Maintaining statistical and financial records
Setting and achieving sales and profit targets
Recruiting, training, and monitoring staff
Planning work schedules for individuals and teams
Appropriately responding to and resolving guest concerns
Addressing problems and troubleshooting
Ensuring events and conferences run smoothly
Hotel Asset preservation, including but not limited to: supervising maintenance, supplies, renovations, and furnishings
Maintaining relationships with contractors, vendor and suppliers
Ensuring a safe and secure environment for all guests and associates
Maintaining appropriate inspections of the property as identified by the organization and brand
Ensure the property meets brand guidelines and expectations for service and all standards
Ensuring compliance with licensing laws, health and safety, and other statutory regulations
Perform various other duties as assigned to meet business objectives
EDUCATION AND EXPERIENCE
Minimum of two (2) years' experience as an Assistant General Manager
Bachelor's Degree in Hospitality Management or Business preferred
KNOWLEDGE, SKILLS AND ABILITIES
Ability to communicate effectively verbally and in writing
Demonstrated ability to lead a team
Excellent attention to detail
Financial savvy
Proficient in Microsoft Office
*The hiring process may consist of a phone interview, manager(s) interview, drug screen, background check, reference checks, and potential employment assessment. This job description is only intended to provide a general description of the benefits and compensation applicable to this position. Paid Time Off (PTO) is available for eligible associates in accordance with the Company's Paid Time Off policy. Specific compensation and benefit details will be discussed during the interview process.
*Schulte Companies
is an Equal Opportunity Employer.
Director of Front Office
Hotel director job in Atlanta, GA
Responsible for all front office functions and staff as well as security staff functions. Areas of responsibility include Bell Staff, Switchboard Operations, Guest Services/Front Desk, Retail/Gift Shop, Concierge, Valets, and Security, as applicable. As a department head, directs and works with managers and employees to successfully execute all front office operations, including guest arrival and departure procedures. Works to establish a safe and secure environment for all guests and associates. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department.
CANDIDATE PROFILE
Education and Experience
• High school diploma or GED; 6 years experience in the guest services, front desk, or related professional area.
OR
• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration or related major; 4 years experience in the guest services, front desk, or related professional area.
CORE WORK ACTIVITIES
Leading Front Desk, Guest Services, and Security Teams
• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
• Encourages and builds mutual trust, respect, and cooperation among team members.
• Serves as a role model to demonstrate appropriate behaviors.
• Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
• Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
• Ensures recognition of employees is taking place across areas of responsibility.
• Communicates performance expectations in accordance with job descriptions for each position and monitors progress.
• Celebrates successes and publicly recognizes the contributions of team members.
Managing Guest Services and Front Desk Teams
• Achieves and exceeds goals including performance goals, budget goals, team goals, etc.
• Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
• Develops specific goals and plans to prioritize, organize, and accomplish work.
• Keeps Front Office team focused on the critical components of operations to drive guest satisfaction and the desired financial results.
• Conducts department meetings and continually communicates a clear and consistent message regarding department goals to produce desired results.
• Supervises and coordinates all activities for luggage attendants, garage valets, door attendants, and concierge.
• Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.
• Understands the impact of Front Office operations on the Rooms area and overall property financial goals.
• Manages department controllable expenses to achieve or exceed budgeted goals.
• Provide recommendations and reports for capital expenditures, repairs and maintenance programs for all front office areas.
• Handle guest complaints and verify that all guest issues are resolved.
Managing Security Team
• Protects property and provides a safe environment for guests and staff.
• Oversees all on-duty security personnel, including dispatcher.
• Supervises and coordinates job assignments and verifies that each officer is briefed on the day's activities.
• Complies information and files written security reports.
Managing Projects and Policies
• Verifies compliance with all Front Office policies, standards and procedures.
• Verifies property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.
Providing Exceptional Customer Service
• Provides services that are above and beyond for customer satisfaction and retention.
• Coordinates activities with other hotel departments in order to facilitate incrased levels of communication and guest satisfaction.
• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
• Supervises and managing employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence.
• Acts as the “Service Champion” for the Front Office and creates a positive atmosphere for guest relations.
• Displays leadership in guest hospitality, exemplifies excellent customer service, and creates a positive atmosphere for guest relations.
• Strives to improve service performance.
• Empowers employees to provide excellent customer service.
• Verifies that all Front Office areas have an atmosphere that is conducive to the overall guest experience.
• Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.
• Responds to and handles guest problems and complaints.
• Observes service behaviors of employees and provides feedback to individuals and/or managers.
Managing and Conducting Human Resource Activities
• Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
• Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
• Establishes challenging, realistic and obtainable goals to guide operation and performance.
• Solicits employee feedback, utilizes an “open door” policy, and reviews employee satisfaction results to identify and address employee problems or concerns.
• Verifies employees are treated fairly and equitably.
• Manages employee progressive discipline procedures for Front Office Staff.
• Administers the performance appraisal process for direct report managers.
• Interviews and hires managers and hourly employee team members with the appropriate skills and in a timely manner to meet the business needs of the operation.
Additional Responsibilities
• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
• Analyzes information and evaluating results to choose the best solution and solve problems.
• Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.
• Identifies and analyzes departmental operational challenges and facilitates the development of solutions to prevent reoccurrence.
The salary range for this position is $75,000 to $99,000 annually. Marriott offers a bonus program, comprehensive health care benefits, 401(k) plan with up to 5% company match, employee stock purchase plan at 15% discount, accrued paid time off (including sick leave where applicable), life insurance, group disability insurance, travel discounts, adoption assistance, paid parental leave, health savings account (except for positions based out of or performed in Hawaii), flexible spending accounts, tuition assistance, pre-tax commuter benefits, other life and work wellness benefits, and may include other incentives such as stock awards and deferred compensation plans. Benefits and incentive compensation may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.
The compensation and benefits information is provided as of the date of this posting. Marriott reserves the right to modify compensation and benefits at any time, with or without notice, subject to applicable law.
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Auto-ApplyAssistant Director of Front Office - Hilton Atlanta and Towers
Hotel director job in Atlanta, GA
What are we looking for?
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
Hospitality - We're passionate about delivering exceptional guest experiences.
Integrity - We do the right thing, all the time.
Leadership - We're leaders in our industry and in our communities.
Teamwork - We're team players in everything we do.
Ownership - We're the owners of our actions and decisions.
Now - We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes:
Quality
Productivity
Dependability
Customer Focus
Adaptability
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
The Hilton Atlanta and Towers is looking for their next Assistant Director of Front Office
Located in the heart of Downtown Atlanta, this hotel is one mile away from renowned attractions and premier venues. This hotel features 1249 modern guestrooms with meeting spaces that give the flexibility of 51 individual meeting rooms, 2 ballrooms for a total of 131,730 square feet.
This role reports directly to the Director of Front Office and will oversee a total of 8 team members per shift including Assistant Front Office Managers, Supervisors and Guest Service Agents
Our ideal candidate will have previous hotel front desk managment experience, able to work well under pressure and in a team setting, should excel in leading a team, handling guest inquiries with professionalism and warmth, and ensuring seamless check-in and check-out experiences, previous experience working with Hilton and OnQ are required. Being flexible with their availability is required
Shift Pattern\: Full open availability (Holidays and Weekends are required)
The Benefits - Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:
· Access to pay when you need it through DailyPay
· Medical Insurance Coverage - for you and your family
· Mental health resources including Employee Assistance Program
· Best-in-Class Paid Time Off (PTO)
· Go Hilton travel program\: 100 nights of discounted travel
· Parental leave to support new parents
· Debt-Free Education\: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including\: college degrees and professional certifications*
· 401K plan and company match to help save for your retirement
· Hilton Shares\: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
· Career growth and development
· Team Member Resource Groups
· Recognition and rewards programs
* Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.
#LI-VM1
What will I be doing?
Assist in the direction and administration of all Front Office operations to include, but not limited to, guest service and registration (check-in/check-out), room inventory and availability, marketing initiatives, systems use and management, budgeting and forecasting, department management, policy and procedure implementation and enforcement and meeting participation and facilitation
Assist in monitoring and developing team member performance to include, but not limited to, providing supervision and professional development, scheduling, conducting counseling and evaluations and delivering recognition and reward
Monitor and assess service and satisfaction trends, evaluate and address issues and make improvements accordingly
Oversee the VIP process to include, but not limited to, reviewing VIP reservations, administering amenity orders, managing resumes for incoming guests and groups, updating inventory in the system, monitoring special requests and overseeing rate changes on in-house guests
Initiate and implement marketing up-selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue
Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events
Run and complete daily reports, analyze data and make decisions based on data
Resolve guest issues and concerns to guest satisfaction
Recruit, interview and train team members
EOE/AA/Disabled/Veterans
Auto-ApplyHotel Manager
Hotel director job in Atlanta, GA
Schulte Companies is seeking an energetic, experienced, and hands on Hotel Manager to join our team! Schulte Companies is an organization whose success is rooted in its service culture. Our mission is to exude hospitality, be respectful and authentic, prioritize the needs of our internal and external stakeholders above our own, and continuously strive to make a positive impact in all we do. We are passionate hoteliers eager to add like-minded people to our rapidly growing team!
What's in it for you?
When you join Schulte Companies you'll be part of a team committed to an inclusive, employee-focused workplace that is invested in your development. We want you to feel engaged, empowered, and excited to grow with us. After all, we believe our greatest and most valuable asset is our people! Schulte Companies provides a rewarding, fun and flexible work environment, exciting perks, an atmosphere designed to encourage and promote career growth within the company and a robust benefit package including, but not limited to:
Work Today, Get Paid today, with Daily Pay!
Free Telemedicine and Virtual Mental Health care access for all Associates starting day one!
Multiple Health Insurance and Life Insurance options
401k Plan + Company Match for eligible associates
Paid Time Off
Holiday Pay
Pet Insurance
Employee Assistance Program
Schulte Savings Marketplace Discounts on event tickets, electronics, gym memberships + more!
JOB DUTIES AND RESPONSIBILITIES
Managing budgets and financial plans and controlling expenditure
Maintaining statistical and financial records
Setting and achieving sales and profit targets
Recruiting, training, and monitoring staff
Planning work schedules for individuals and teams
Appropriately responding to and resolving guest concerns
Addressing problems and troubleshooting
Ensuring events and conferences run smoothly
Hotel Asset preservation, including but not limited to: supervising maintenance, supplies, renovations, and furnishings
Maintaining relationships with contractors, vendor and suppliers
Ensuring a safe and secure environment for all guests and associates
Maintaining appropriate inspections of the property as identified by the organization and brand
Ensure the property meets brand guidelines and expectations for service and all standards
Ensuring compliance with licensing laws, health and safety, and other statutory regulations
Perform various other duties as assigned to meet business objectives
EDUCATION AND EXPERIENCE
Minimum of two (2) years' experience as an Assistant General Manager
Bachelor's Degree in Hospitality Management or Business preferred
KNOWLEDGE, SKILLS AND ABILITIES
Ability to communicate effectively verbally and in writing
Demonstrated ability to lead a team
Excellent attention to detail
Financial savvy
Proficient in Microsoft Office
*The hiring process may consist of a phone interview, manager(s) interview, drug screen, background check, reference checks, and potential employment assessment. This job description is only intended to provide a general description of the benefits and compensation applicable to this position. Paid Time Off (PTO) is available for eligible associates in accordance with the Company's Paid Time Off policy. Specific compensation and benefit details will be discussed during the interview process.
*Schulte Companies
is an Equal Opportunity Employer.
Hotel Manager
Hotel director job in Atlanta, GA
Schulte Companies is seeking an energetic, experienced, and hands on Hotel Manager to join our team! Schulte Companies is an organization whose success is rooted in its service culture. Our mission is to exude hospitality, be respectful and authentic, prioritize the needs of our internal and external stakeholders above our own, and continuously strive to make a positive impact in all we do. We are passionate hoteliers eager to add like-minded people to our rapidly growing team!
What's in it for you?
When you join Schulte Companies you'll be part of a team committed to an inclusive, employee-focused workplace that is invested in your development. We want you to feel engaged, empowered, and excited to grow with us. After all, we believe our greatest and most valuable asset is our people! Schulte Companies provides a rewarding, fun and flexible work environment, exciting perks, an atmosphere designed to encourage and promote career growth within the company and a robust benefit package including, but not limited to:
Work Today, Get Paid today, with Daily Pay!
Free Telemedicine and Virtual Mental Health care access for all Associates starting day one!
Multiple Health Insurance and Life Insurance options
401k Plan + Company Match for eligible associates
Paid Time Off
Holiday Pay
Pet Insurance
Employee Assistance Program
Schulte Savings Marketplace Discounts on event tickets, electronics, gym memberships + more!
JOB DUTIES AND RESPONSIBILITIES
Managing budgets and financial plans and controlling expenditure
Maintaining statistical and financial records
Setting and achieving sales and profit targets
Recruiting, training, and monitoring staff
Planning work schedules for individuals and teams
Appropriately responding to and resolving guest concerns
Addressing problems and troubleshooting
Ensuring events and conferences run smoothly
Hotel Asset preservation, including but not limited to: supervising maintenance, supplies, renovations, and furnishings
Maintaining relationships with contractors, vendor and suppliers
Ensuring a safe and secure environment for all guests and associates
Maintaining appropriate inspections of the property as identified by the organization and brand
Ensure the property meets brand guidelines and expectations for service and all standards
Ensuring compliance with licensing laws, health and safety, and other statutory regulations
Perform various other duties as assigned to meet business objectives
EDUCATION AND EXPERIENCE
Minimum of two (2) years' experience as an Assistant General Manager
Bachelor's Degree in Hospitality Management or Business preferred
KNOWLEDGE, SKILLS AND ABILITIES
Ability to communicate effectively verbally and in writing
Demonstrated ability to lead a team
Excellent attention to detail
Financial savvy
Proficient in Microsoft Office
* The hiring process may consist of a phone interview, manager(s) interview, drug screen, background check, reference checks, and potential employment assessment. This job description is only intended to provide a general description of the benefits and compensation applicable to this position. Paid Time Off (PTO) is available for eligible associates in accordance with the Company's Paid Time Off policy. Specific compensation and benefit details will be discussed during the interview process.
* Schulte Companies is an Equal Opportunity Employer.
Director of Rooms
Hotel director job in Peachtree City, GA
Job DescriptionDescription:
Atlanta Marriott Peachtree Corners is a modern, welcoming hotel conveniently located near Technology Park and just minutes from Norcross, giving guests easy access to local businesses, dining, and entertainment. With contemporary guest rooms, versatile meeting space, and thoughtfully designed public areas, our hotel offers a comfortable and productive environment for both business and leisure travelers. Featuring upscale amenities, a relaxing outdoor courtyard, and a commitment to exceptional service, we provide a memorable stay for every guest.
Are you a hands-on hospitality leader with exceptional follow-through and a passion for delivering outstanding guest experiences? We're looking for a Director of Rooms to join our team and oversee all Rooms Division operations in a dynamic, guest-focused environment. As a key member of the leadership team, you'll guide Front Office, Housekeeping, and related departments while ensuring smooth, efficient, and service-driven daily operations-all with the flexibility needed to support the hotel's evolving needs.
• Lead and support Front Office, Housekeeping, and Guest Services teams while maintaining a strong hands-on presence in daily operations.
• Ensure service standards, operating procedures, and brand expectations are consistently met across all Rooms Division departments.
• Train, coach, and develop team members to deliver warm, professional, and memorable guest service.
• Address and resolve escalated guest concerns with urgency, care, and effective problem-solving.
• Oversee room inventory, cleanliness standards, departmental staffing, budgeting, and operational efficiency.
• Partner closely with Engineering, Food & Beverage, Sales, and other departments to ensure seamless guest experiences and smooth hotel operations.
• Review daily reports, monitor labor and expenses, and identify opportunities for improved performance and guest satisfaction.
• Conduct regular property and room inspections, ensuring issues are addressed promptly with strong follow-through and attention to detail.
If you're an organized, service-driven leader with excellent communication skills and a commitment to operational excellence, we'd love to meet you!
Why Work with Us?
As part of our team, you'll enjoy:
•Competitive salary
•Medical, dental, vision and 401k plan options
•Opportunities for career growth and development within StepStone Hospitality, Inc.
•An opportunity to connect with guests from diverse backgrounds in a thriving business and leisure destination
•Free Parking
•Free Lunch
•Hotel Discounts
•We offer Daily Pay - get paid every day!
Requirements:
•Must have a comprehensive knowledge of hotel operations and guest services
•Strong communication and interpersonal skills
•Ability to handle difficult situations and maintain professionalism
•High school education preferred; relevant training and experience required
•Previous experience in a hotel environment preferred
•Knowledge of applicable Federal, state, and local health, safety, and legal regulations
•Ability to obtain required licenses and certificates
•Additional language ability preferred
•CPR and first aid training preferred
EOE - All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Screener Questions: Availability
Are you able to work weekends and holidays? (required)
Director of Rooms
Hotel director job in Atlanta, GA
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Modern luxury steeped in Southern Charm. Meet us in Atlanta, and we'll show you what it means to have fun, Southern-style. Our vibrant capital city is the living, breathing cultural heart of the American South, where world-renowned chefs, business moguls and celebrities flock for work and play. Our Midtown Hotel puts you just steps from the renowned High Museum of Art, eclectic Peachtree Street and the sprawling green spaces of Piedmont Park. Enjoy breakfast at Park 75 before heading out to explore the city, or stay in for a healthy dose of self-care in our serene Spa. However you spend the day, make sure to end your night with dinner and drinks at Bar Margot.
About Four Seasons:
We Are Powered by PeopleAt the heart of our company is a collective drive to grow, challenge ourselves, and treat others with the same respect and care we seek in return. Across the globe, our team members create exceptional experiences for our guests and partners-rooted in a commitment to genuine, heartfelt luxury.We believe that delivering outstanding guest experiences begins with providing a world-class employee experience. That means fostering a culture built on respect, connection, and shared purpose.Whether you're joining us as a colleague, staying as a guest, or partnering with us in any way, our guiding principle remains the same:
treat everyone the way we wish to be treated.
This simple but powerful belief shapes every interaction and inspires us to create moments that leave a lasting impression.Our people are passionate about service and masters of their craft, dedicated to making meaningful connections and unforgettable memories. We live by the Golden Rule-
“Do unto others as you would have them do unto you”
-because we believe life is richer when we truly connect with the people and the world around us.
About the location:
Come meet us in Atlanta and discover what fun, Southern style really means. Our vibrant capital city is the cultural heartbeat of the American South, attracting world-class chefs, business leaders, and celebrities for both work and play. Stay at our Midtown Hotel, just steps away from the renowned High Museum of Art, the eclectic energy of Peachtree Street, and the beautiful green spaces of Piedmont Park. Indulge in French-inspired luxury at Brasserie Margot, where classic French flavors blend seamlessly with modern elegance, or unwind and rejuvenate at our serene spa. Experience the unique charm and lively spirit of Atlanta-your unforgettable Southern adventure awaits!About the role:Four Seasons Hotel Atlanta is currently seeking a Director of Rooms to lead our Rooms Division, overseeing a diverse team and ensuring excellence across all aspects of the guest experience. In this role, you'll guide department leaders, elevate service standards, resolve challenges with care, and drive both operational and financial success. Rooted in our culture of kindness and respect, you'll create an environment where employees feel supported and empowered to deliver the authentic, thoughtful service that defines Four Seasons.
What you will do:
Reporting to the General Manager, the DOR, directly supervises the Department Heads in several departments throughout the hotel. Ensures thorough communications and follow-up on any problems, guest or employee requests or special requirements, and hotel initiatives.
What you will bring:
Five to seven years of experience in luxury hotel/resort operations management positions with excellent knowledge of all aspects of Rooms Division Operations. Interviews and trains the staff. Conducts Performance Evaluations and the ability to discipline staff when needed.
Resolves customer complaints from all areas of the hotel, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible. Will resolve complaints in person, by phone, or through written messages. Develops relationships with return guests, group contacts, and other guests to provide personalized service.
Assures that the financial goals of the division and the hotel are being met. Monitors and controls labor and other divisional expenses such as supplies and equipment. Works closely with Reservations, Sales, and the Front Office to maximize rate, occupancy, and total revenue. Assists in preparing business forecasts. Prepares Annual Budget for the division.
Review and monitor staff schedules in all Rooms Division departments, including SPA. Monitors their activities to ensure standards are met, staff is supported, and guest needs are met. Routinely inspects all areas of responsibility in the Rooms Division.
Maintains close relationships with retail tenants and concessions to meet revenue and expense targets. Makes suggestions to improve revenue, reduce cost, and increase guest satisfaction.
Assures that Four Seasons Service and Culture standards are being met. Manages in a way that supports Four Seasons' Mission and Philosophy. Supports and creates programs and initiatives that encourage employee development, training, and career growth within the Rooms Division. Plays an active role in the Planning Committee. Engaged along with other Planning Committee members in long-range planning for the hotel.
Takes action in all hotel guests' and employees' safety, security, satisfaction, and well-being matters. Responds swiftly and effectively in any hotel emergency or safety situation.
Excellent knowledge of all aspects of Rooms Division Operations.
Strong leadership and interpersonal skills.
Excellent guest service and problem-resolution skills.
Flexibility to meet the demands of a 24-hour operation.
Strong organizational skills, ability to operate computer equipment, and excellent Excel and Computer Skills.
Solid interpersonal and relationship-building skills to work with cross-functional teams.
Apply an ethical approach to influence the outcome of situations and serve as a role model for others by demonstrating appropriate business conduct and ethical principles.
Excellent personal presentation and interpersonal skills.
Ability to multi-task in a high-volume and demanding environment.
What we offer:
Health Insurance - Medical, Dental & Vision
Company Match 401K Plan
Complimentary stays at Four Seasons Worldwide
Complimentary meals in our Café
Employee Assistance Program
Investment in your Wellbeing
Life Insurance
Complimentary on-site parking
Training programs, tuition reimbursement
Be yourself and become a member of a work family that cares about you and invests in your development
Growth & Development opportunities
Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - ************************************************************************************************
Auto-ApplyHotel General Manager - South Carolina
Hotel director job in Atlanta, GA
Join Our Team!
Marvin Love and Associates is excited to announce the opening for a Hotel General Manager in beautiful South Carolina. We are on the lookout for an enthusiastic and dynamic leader who is passionate about providing unforgettable guest experiences and fostering a positive team environment.
As the Hotel General Manager, you will be at the forefront of our hotel operations, ensuring that our guests receive exceptional service and that our team operates efficiently and effectively. Your leadership will inspire and motivate your staff to deliver top-notch hospitality while maintaining the hotel's standards.
Key Responsibilities:
Oversee daily hotel operations, ensuring smooth functioning across all departments.
Implement strategies to maximize revenue and improve overall hotel performance.
Create a culture of excellence, encouraging and developing team members to provide outstanding service.
Monitor guest feedback and address any issues promptly to maintain a high level of guest satisfaction.
Collaborate with department heads on budgeting and financial management to achieve targets.
Build and maintain strong relationships with guests, local businesses, and community partners.
Requirements
Who We're Looking For:
Proven experience as a Hotel General Manager or in a similar leadership role within the hospitality industry.
Exceptional communication and interpersonal skills, with the ability to connect with guests and staff alike.
Strong financial acumen and experience in managing budgets and maximizing revenue.
Ability to lead and inspire a diverse team, creating a positive work environment.
Problem-solving mindset with a focus on guest satisfaction and operational excellence.
A background in hotel management software and other relevant technology.
If you thrive in a fast-paced environment and are excited about leading a talented team in a stunning location, we want to hear from you! Join Marvin Love and Associates and help us elevate the guest experience to new heights in South Carolina. Apply today!
Benefits
Retirement Plan (401k, IRA)
Health Care Plan (Medical, Dental & Vision)
Life Insurance (Basic, Voluntary & AD&D)
Paid Time Off (Vacation, Sick & Public Holidays)
Family Leave (Maternity, Paternity)
Training & Development
Auto-ApplyHotel Maintenance- Hyatt Regency Atlanta Perimeter-Brookhaven,GA
Hotel director job in Atlanta, GA
Job Description
Greenwood Hospitality & Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Maintenance at The Hyatt Regency Atlanta Perimeter, Brookhaven, GA
The pay range is $18.00 to $20.00 for this position, based on experience and qualifications.
GENERAL PURPOSE
Under general supervision, assists in the maintenance, repair, refurbishment, renovation, remodeling and general upkeep in order to keep the facility functional and attractive to prospective customers.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Completes assigned work orders for general repair within assigned time frame in order to achieve the utmost operational efficiency of the hotel and its equipment.
Performs systematic checks and inspections to aid in the upkeep of the hotel and assists in the established proactive maintenance program in order to prevent malfunctions, breakdowns and general depreciation.
Immediately and courteously responds to guests needs in order to repair and/or resolve room maintenance requests and problems as they arise.
Maintains tools, work spaces and equipment in safe, secure and good condition in order to reduce accidents and to prolong their use.
Cuts room keys on automatic key cutter, repairs and/or changes room locks for the security of hotel and guests.
Adjusts and repairs electronic problems on hotel equipment, including televisions.
Assists department in maintaining safety equipment and emergency procedures for the safety of all guests and employees.
Maintains a friendly, cheerful and courteous manner at all times.
All other duties as assigned, requested or deemed necessary by management.
Due to the nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel.
SUPPORTIVE FUNCTIONS
Removes snow and scoops sidewalks and driveways as weather dictates for safety of guests.
Contacts, by telephone or written correspondence, electrical, plumbing and elevator contractors for repair/maintenance of hotel and its equipment.
Runs errands as needed, driving own or company vehicle, in order to drop off and pick up supplies, equipment and furnishings.
Provides assistance to other employees and departments to contribute to the best overall performance of the department and hotel.
Assist other departments as directed
PHYSICAL REQUIREMENTS
Physical Activity/Frequency
Sitting Rare
Walking Frequent
Climbing stairs Occasional
Crouching/Bending/Stooping Frequent
Reaching Frequent
Grasping Constant
Pushing/Pulling Frequent
Near Vision Constant
Far Vision Constant
Hearing Constant
Talking Constant
Lifting/Carrying(# lbs) Frequent - up to 50 lbs.
Travel Occasional
JOB QUALIFICATIONS
Knowledge, Skills and Abilities
Must have basic working knowledge in the following areas:
general plumbing refrigeration air conditioning
electrical systems boilers bathroom fixtures and tiling
painting - prep to finish basic carpentry groundskeeping
Must have vision to read written communiques, LED read-outs, meters, and computer screens.
Must have finger, hand and upper body dexterity to pull levers and rotate knobs, work with arms raised above head and to handle and assemble small parts using basic hand and power tools.
Must have upper body strength to lift 75lbs. throughout an 8 hour shift.
Must have leg strength and ability to crawl into and through small spaces, climb ladders, support and carry loads of 75lbs.
Must be able to understand and follow verbal/written instructions, communicate both verbally and in writing, utilize analytical thought processes, understand verbal/written technical and mechanical instruction, and be highly organized.
Must have ability to communicate effectively and courteously with employees, guests and contractors in writing, via telephone and in person.
Education/Formal Training/Certifications
High school education or equivalent preferred
Experience
A minimum of 6 months successful experience in equal or similar position.
Materials / Equipment Used
Basic hand (hammer, screwdriver, pliers) and power (electric drill, saw, solder) tools. Painting equipment, key cutting machine, groundskeeping equipment and snow removal equipment, two way radio and iPod
The salary range for this position starts at $18 per hour based on experience and skill level.
Team Driven and Values Based Culture
Medical/Dental/Vision
Vacation & Holiday Pay
Employee Assistance Program
Career Growth Opportunities/ Manager Training Program
Reduced Room Rates throughout the portfolio
Third Party Perks (Movie Tickets, Attractions, Other)
401(k) with company match
Employee assistance program
Employee discount
Flexible schedule
Flexible spending account
Life insurance
Parental leave
Referral program
Hotel Maintenance- Hyatt Regency Atlanta Perimeter-Brookhaven,GA
Hotel director job in Atlanta, GA
Greenwood Hospitality & Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Maintenance at The Hyatt Regency Atlanta Perimeter, Brookhaven, GA
, based on experience and qualifications.
GENERAL PURPOSE
Under general supervision, assists in the maintenance, repair, refurbishment, renovation, remodeling and general upkeep in order to keep the facility functional and attractive to prospective customers.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Completes assigned work orders for general repair within assigned time frame in order to achieve the utmost operational efficiency of the hotel and its equipment.
Performs systematic checks and inspections to aid in the upkeep of the hotel and assists in the established proactive maintenance program in order to prevent malfunctions, breakdowns and general depreciation.
Immediately and courteously responds to guests needs in order to repair and/or resolve room maintenance requests and problems as they arise.
Maintains tools, work spaces and equipment in safe, secure and good condition in order to reduce accidents and to prolong their use.
Cuts room keys on automatic key cutter, repairs and/or changes room locks for the security of hotel and guests.
Adjusts and repairs electronic problems on hotel equipment, including televisions.
Assists department in maintaining safety equipment and emergency procedures for the safety of all guests and employees.
Maintains a friendly, cheerful and courteous manner at all times.
All other duties as assigned, requested or deemed necessary by management.
Due to the nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel.
SUPPORTIVE FUNCTIONS
Removes snow and scoops sidewalks and driveways as weather dictates for safety of guests.
Contacts, by telephone or written correspondence, electrical, plumbing and elevator contractors for repair/maintenance of hotel and its equipment.
Runs errands as needed, driving own or company vehicle, in order to drop off and pick up supplies, equipment and furnishings.
Provides assistance to other employees and departments to contribute to the best overall performance of the department and hotel.
Assist other departments as directed
PHYSICAL REQUIREMENTS
Physical Activity/Frequency
Sitting Rare
Walking Frequent
Climbing stairs Occasional
Crouching/Bending/Stooping Frequent
Reaching Frequent
Grasping Constant
Pushing/Pulling Frequent
Near Vision Constant
Far Vision Constant
Hearing Constant
Talking Constant
Lifting/Carrying(# lbs) Frequent - up to 50 lbs.
Travel Occasional
JOB QUALIFICATIONS
Knowledge, Skills and Abilities
Must have basic working knowledge in the following areas:
general plumbing refrigeration air conditioning
electrical systems boilers bathroom fixtures and tiling
painting - prep to finish basic carpentry groundskeeping
Must have vision to read written communiques, LED read-outs, meters, and computer screens.
Must have finger, hand and upper body dexterity to pull levers and rotate knobs, work with arms raised above head and to handle and assemble small parts using basic hand and power tools.
Must have upper body strength to lift 75lbs. throughout an 8 hour shift.
Must have leg strength and ability to crawl into and through small spaces, climb ladders, support and carry loads of 75lbs.
Must be able to understand and follow verbal/written instructions, communicate both verbally and in writing, utilize analytical thought processes, understand verbal/written technical and mechanical instruction, and be highly organized.
Must have ability to communicate effectively and courteously with employees, guests and contractors in writing, via telephone and in person.
Education/Formal Training/Certifications
High school education or equivalent preferred
Experience
A minimum of 6 months successful experience in equal or similar position.
Materials / Equipment Used
Basic hand (hammer, screwdriver, pliers) and power (electric drill, saw, solder) tools. Painting equipment, key cutting machine, groundskeeping equipment and snow removal equipment, two way radio and iPod
The salary range for this position starts at $18 per hour based on experience and skill level.
Team Driven and Values Based Culture
Medical/Dental/Vision
Vacation & Holiday Pay
Employee Assistance Program
Career Growth Opportunities/ Manager Training Program
Reduced Room Rates throughout the portfolio
Third Party Perks (Movie Tickets, Attractions, Other)
401(k) with company match
Employee assistance program
Employee discount
Flexible schedule
Flexible spending account
Life insurance
Parental leave
Referral program
Auto-ApplyHotel General Manager (Marietta)
Hotel director job in Marietta, GA
Purpose of the Role:
Marietta Vitality Hotel is looking for an experienced, organized and confident General Manager to join our team with energy and enthusiasm. The General Manager will be responsible for all aspects of the hotel property including but not limited to operations, staffing and overall guest satisfaction (may include Front Office, Business Center, Recreation/Health Club, Housekeeping, Food and Beverage/Culinary and Engineering/Maintenance). This role will be responsible for maximizing operational efficiency and profitability.
Responsibilities will include maintaining operating costs, budgets and forecasts while overseeing property maintenance and appearance. Will be required to make recommendations on strategic operational and budget decisions. The selected individual strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Ensures that standards and procedures are being followed. Leads specific team while assisting with meeting or exceeding property goals.
Responsibilities:
Leading Operations Team
Ensures that goals are being translated to the team as they relate to guest tracking and productivity
Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service
Understands employee and guest satisfaction results and developing game plans to attack need areas and expand on the strengths
Ensures that the team is properly resourced and has capabilities to meet expectations
Leads by example demonstrating self-confidence, energy and enthusiasm
Assists employees in understanding guests' ever-changing needs and expectations, and exceeding them
Develop and implement operational strategies to enhance guest satisfaction and hotel performance.
Managing Property Operational Functions
Follows property specific second effort and recovery plan
Strengthen brand presence and awareness through marketing and networking efforts.
Ensure compliance with brand standards, policies, and local regulations.
Oversee daily operations of all departments, including Front Office, Housekeeping, F&B, Sales, and Maintenance.
Publishes all guest satisfaction results in a timely fashion including all guest satisfaction forms, comment cards and guest letters
Takes proactive approaches when dealing with employee concerns
Extends professionalism and courtesy to employees at all times
Communicates/updates all goals and results with employees
Meets semiannually with staff on a one-to-one basis
Assists/teaches the team scheduling against guest and hours/occupied room goals
Is cross-trained to perform hourly job functions as needed
Previous experience in new hotel openings a plus
Managing and Monitoring Activities that Affect the Guest Experience
Maintains excellent service scores for all survey systems and ensures staff is delivering great service at all times. Follows up on any feedback as needed for further guest service improvement.
Provides excellent customer service by being readily available/approachable for all guests.
Takes proactive approaches when dealing with guest concerns.
Extends professionalism and courtesy to guests at all times.
Responds timely to customer service department request.
Ensures all team members meet or exceed all hospitality requirements.
Managing Profitability
Assists in performing required annual Quality audit with appropriate leaders
Ensures a viable key control program is in place
Manage hotel budgets, forecasts, and financial reports to drive profitability and reporting to SVP
Control operating expenses while maintaining quality standards.
Identify revenue opportunities and implement strategies to increase ADR, occupancy, and RevPAR.
Develop relationships with corporate clients, travel agents, and local businesses to increase bookings.
Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement
Ensures adherence to budgets and forecasts resulting in acceptable profit margins and flow through. Drives appropriate operational adjustments as need to achieve financial goals, balancing guest experience with financial needs
Collaborate with sales and revenue teams to optimize pricing and promotions.
Conducting Human Resources Activities
Interviews and assists in making hiring decisions
Receives hiring recommendations from team supervisors
Ensures orientations for new team members are thorough and completed in a timely fashion
Recommends programs for the motivation and development of staff
Qualifications, Skills, Abilities and Experience:
Experience managing and maintaining high quality of guest service experience
Experience with managing profitability metrics and reporting
Experience leading hotel openings, particularly with convention centers or government partnerships, with expertise in pre-opening critical paths, construction oversight, budget planning, recruitment, training, and market positioning for a seamless launch.
Proven ability to develop and execute innovative F&B strategies that enhance guest experience and revenue, while driving large-scale banquet and conference business through optimized space utilization and world-class event execution.
Experience working with government officials, tourism boards, and city regulators, with the ability to navigate compliance, permits, and licensing seamlessly while serving as a key hospitality leader in local and regional government initiatives preferred.
Able to take a collaborative approach when working with leadership and peer leaders
Ability to motivate others
Strong leadership experience
Physical Requirements:
The physical demands described are representative of those that must be met by an incumbent to successfully perform the essential functions of this job. *Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions & physical demands of this role.
Ability to speak and hear. Close and distance vision. Excessive walking. Frequently lifts/carries up to 25lbs. Continual use of manual dexterity and gross motor skills with frequent use of bi-manual dexterity and fine motor skills. Continually works in normal office conditions and in close proximity to others. Additional physical, visual requirements and working conditions may include but are not limited to:
Ability to work day shift with varying schedule from week to week
Stand for long periods of time
Walk extended distances
Lift, push, pull, carry 25lbs.
May come in contact with fumes or airborne particles
May be exposed to toxic or caustic chemicals
Minimum Qualifications:
Bachelor's degree in Business Administration, Hospitality Management or related combined experience and training equivalent
7-10 years related hotel management experience
Extensive pre-opening experience, with a track record of successfully launching full-service hotels.
Strong expertise in high-volume banquet operations, catering, and event-driven F&B concepts.
Related supervisory leadership experience
Basic computer skills
Ability to work day shift with ability to work nights as needed
Ability to commute/relocate to site location
*Please note, due to the requirements of this position, responses may automatically disqualify you from moving forward in the application process. Please review minimum qualifications thoroughly before applying.
Schedule / Travel Requirements:
Able to work in person on-site at location
Availability for flexible work hours, including nights, weekends, and holidays as needed.
Hotel General Manager
Hotel director job in Lithia Springs, GA
Job Description
CUSA Hotel Management Company is searching for qualified General Managers for the Atlanta Metro area. Previous experience as GM with major brands-Marriott, IHG, Choice is required. Seeking a leader to lead and manage the daily operations including the following responsibilities:
hire and train hotel employees, provide positive team experience
drive top line revenue. manage expenses leading to bottom line profitability and the achievement of budget
Exceed key metrics for STR RGI, occupancy and adr
provide excellent customer service to all guest, achieve brand ITR, EA, Guest Love service scores
exceed brand loyalty program enrollment goals
meet deadlines for operational reports, accounting reports, m3 accounting and hotel payroll system
Director of Rooms
Hotel director job in Atlanta, GA
About Us
Join Team Whitley! Located right in the heart of Buckhead with convenient access to the highway and two Marta Train stations, the Whitley has an awe-inspiring view of the city skyline. Gathering together was Buckhead's original purpose, and this remains a focus of our hotel so that we are able to provide a home away from home for our guests. Our associates have access to many benefits such as free parking, discounted train passes, complimentary meals and discounted spa services. In addition to all of this, we invest in our associates by providing cross-training, promotional opportunities and tuition reimbursement. Looking to grow your career with the leading luxury hotel in the area? Come in to see us today!
Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization!
We value U.S. military experience and invite all qualified military candidates to apply.
Overview
Support General Manager in managing all aspects of the Rooms Department including Front Office, Guest Services, Housekeeping, and Laundry in order to achieve the guest satisfaction, operating and financial goals of the owner.
Essential Duties and Responsibilities
Supervise all Rooms Department Managers on daily, weekly, monthly, and annual action plans related to property strategic plan. Communicate, both verbally and in writing, to provide clear direction to staff. Help realize and contribute to Rooms Standard Operating Procedures and Policies.
Develop and execute Room's division budget and revenue forecasts. Develop and implement controls for expense management. Utilize labor management tools to schedule and control labor costs.
As a member of the Executive Committee for the property, the Director of Rooms is expected to help create and execute the financial objectives of the hotel.
Comply with attendance rules and be available to work on a regular basis.
Perform any other job-related duties as assigned.
Qualifications and Skills
Minimum 3 years of management experience, preferably in both rooms and FandB.
Knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance, budget forecasting, quality assurance programs, hospitality law, and long-range planning.
Able to resolve guest, supervisor, and associate conflicts.
Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.
Compensation
Tipped/Service Charge Eligible? NoDiscretionary Performance Bonus Eligible? Yes
Benefits
HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!
For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status.
HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
Hotel General Manager - South Carolina
Hotel director job in Atlanta, GA
Job Description
Join Our Team!
Marvin Love and Associates is excited to announce the opening for a Hotel General Manager in beautiful South Carolina. We are on the lookout for an enthusiastic and dynamic leader who is passionate about providing unforgettable guest experiences and fostering a positive team environment.
As the Hotel General Manager, you will be at the forefront of our hotel operations, ensuring that our guests receive exceptional service and that our team operates efficiently and effectively. Your leadership will inspire and motivate your staff to deliver top-notch hospitality while maintaining the hotel's standards.
Key Responsibilities:
Oversee daily hotel operations, ensuring smooth functioning across all departments.
Implement strategies to maximize revenue and improve overall hotel performance.
Create a culture of excellence, encouraging and developing team members to provide outstanding service.
Monitor guest feedback and address any issues promptly to maintain a high level of guest satisfaction.
Collaborate with department heads on budgeting and financial management to achieve targets.
Build and maintain strong relationships with guests, local businesses, and community partners.
Requirements
Who We're Looking For:
Proven experience as a Hotel General Manager or in a similar leadership role within the hospitality industry.
Exceptional communication and interpersonal skills, with the ability to connect with guests and staff alike.
Strong financial acumen and experience in managing budgets and maximizing revenue.
Ability to lead and inspire a diverse team, creating a positive work environment.
Problem-solving mindset with a focus on guest satisfaction and operational excellence.
A background in hotel management software and other relevant technology.
If you thrive in a fast-paced environment and are excited about leading a talented team in a stunning location, we want to hear from you! Join Marvin Love and Associates and help us elevate the guest experience to new heights in South Carolina. Apply today!
Benefits
Retirement Plan (401k, IRA)
Health Care Plan (Medical, Dental & Vision)
Life Insurance (Basic, Voluntary & AD&D)
Paid Time Off (Vacation, Sick & Public Holidays)
Family Leave (Maternity, Paternity)
Training & Development
Hotel General Manager
Hotel director job in Gainesville, GA
Job Description
What Makes a McKibbon General Manager?
As a key member of the property leadership team, the General Manager is responsible for overseeing all aspects of the hotel's operations to ensure the hotel runs smoothly, meets financial and operational goals and provides an exceptional experience for our guests. Reporting to the Regional Vice President of Operations, the General Manager will be responsible for maintaining the highest level of ethical leadership to lead the property to achieve its business goals while embodying
McKibbon's Guiding Principles.
A Day in the Life:
Lead, mentor and manage a large team of associates with positive engagement to deliver high level of service, guest satisfaction and associate retention.
You will be responsible for day-to-day operations of the hotel, ensuring that guest and associate satisfaction is of the utmost importance.
You will be responsible for the overall performance of the property's operations, including (but not limited to) guest satisfaction, brand quality assurance, maintenance, housekeeping, budget, labor and associate satisfaction.
You will ensure that the hotel is adequately staffed and that team members are well trained, motivated and aligned with the brand and company's values to maximize revenue and reinforce superior service culture.
You will be responsible for maintaining compliance and remaining up to date on new initiatives for the brand and company.
Inspect and oversee that safety and security standards are being maintained.
You will monitor guest feedback and work on improving service quality in all operations.
Work closely with corporate teams in Human Resources, Accounting, Revenue Management, Sales, and
Leadership to ensure that property and company goals are being achieved.
You will act as the face of the property by being actively involved in the local community.
Ensure all daily administrative functions and accounting processes and reporting are accurate and complete and oversee that cash management policies are upheld.
Ensure Bi-Weekly Payroll is accurate and submitted on time.
Complete Weekly and Monthly Forecasting and submit on time.
Attend, participate and at time lead weekly and monthly meetings at the hotel level and corporate level.
Oversee and conduct hiring, training, and onboarding of new employees.
Conduct performance reviews and provide constructive feedback to your direct reports and other associates.
Approve and ensure employee schedules are completed for adequate staffing levels.
Ensure proper documentation and reporting of guest and associate incidents or accidents.
Monitor and evaluate hotel performance, ensuring both properties meet or exceed revenue and guest satisfaction targets.
Develop and manage budgets for the hotel, ensuring profitability and cost control in conjunction with your RVP.
Analyze financial reports for the hotel, identifying areas for improvement and implementing corrective actions as needed.
Maximize revenue by working with the revenue generation team through strategic pricing, promotions and packages by analyzing market trends and competitive positioning to ensure hotels remain competitive and meet goals.
Lead hotel during emergencies, handling situations such as natural disasters, security concerns or significant guest incidents.
Embrace McKibbon's Guiding Principles: Think Bigger, Love Your Community, Do the Right Thing, Support Each Other, Make a Lasting Impression.
Requirements:
Associates/Bachelor's Degree
Must have a valid driver's license in the applicable state.
Ability to travel for McKibbon or brand training as required, and McKibbon One conference held every 18-months.
3 years' minimum experience as a hotel general manager
Experience with major hotel brands like Marriott, Hilton, or Hyatt (highly desired)
The skills and experience to lead a team to consistently deliver exceptional guest service.
Knowledge of local and state compliance laws
Implement McKibbon procedures as they relate to cost control and inventory management.
Ability to ensure that hotel policies and brand standards are consistently followed.
The ability to develop the leadership qualities of all staff.
Excellent communication and problem-solving skills, both written and oral.
The ability to maintain positive relationships with the management company, property owners, vendors and clients.
The ability to work under pressure and handle multiple tasks.
Strong financial knowledge and experience managing hotel budgets, forecasting and revenue generation.
Ability to effectively interact with people of diverse socioeconomic cultural disability and ethnic backgrounds.
Ability to ensure that hotel policies, procedures and brand standards are followed.
Maintain a high level of professionalism, trust and responsibility.
Demonstrates exceptional attention to detail, ensuring accuracy and timeliness in all communications and documentation.
Must excel in high-pressure, fast-paced environments.
Possess strong listening skills with the ability to comprehend and address concerns and issues raised by workers, clients, and guests.
Must be attentive, friendly, helpful, and courteous to clients, guests, and associates.
Perks & Benefits Beyond the Basics:
We know that hospitality starts from within, and that's why we value the employee experience as much as we value our guests' experience. From our competitive benefits package to our fun-loving spirit, we strive to create an environment that's equal parts work and play. Our people will always be our first investment. We offer benefits and perks based on full or part time employment:
Full Time Associates:
Comprehensive benefits package including medical, dental, and vision
Life insurance
Pet Insurance
Short and long-term disability
Paid time off and holidays
Tuition assistance
Financial & Occupational Wellness: All Associates
Competitive Compensation with incentives
(incentives vary by position)
401K Savings Plan with 50% matching funds
Associate referral program
Brand and company training classes, workshops and conferences for career growth and development
(varies by position)
Personal Wellness: All Associates
Fundraising matching funds program
Team volunteer opportunities
24/7 chaplain services
Exclusive hotel rate discounts
Any state specific holiday, vacation or benefit requirements will apply.
All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, age, disability, pregnancy or maternity, sexual orientation, gender identity, citizenship status, military status, or any other protected characteristic in accordance with applicable federal, state, and local laws.
Sales Manager - The Starling Hotel
Hotel director job in Atlanta, GA
Schulte Companies is seeking an energetic, experienced, and hands on Sales Manager to join our team! Schulte Companies is an organization whose success is rooted in its service culture. Our mission is to exude hospitality, be respectful and authentic, prioritize the needs of our internal and external stakeholders above our own, and continuously strive to make a positive impact in all we do. We are passionate hoteliers eager to add like-minded people to our rapidly growing team!
What's in it for you? When you join Schulte Companies you'll be part of a team committed to an inclusive, employee-focused workplace that is invested in your development. We want you to feel engaged, empowered, and excited to grow with us. After all, we believe our greatest and most valuable asset is our people! Schulte Companies provides a rewarding, fun and flexible work environment, exciting perks, an atmosphere designed to encourage and promote career growth within the company and a robust benefit package including, but not limited to:
Work Today, Get Paid today, with Daily Pay!
Free Telemedicine and Virtual Mental Health care access for all Associates starting day one!
Multiple Health Insurance and Life Insurance options
401k Plan + Company Match for eligible associates
Paid Time Off
Holiday Pay
Pet Insurance
Employee Assistance Program
Schulte Savings Marketplace Discounts on event tickets, electronics, gym memberships + more!
Our Company: Schulte Companies is a leading third-party management company with deep, multi-generational experience in all facets of the hospitality industry. We are a diverse team of innovative hoteliers and restauranteurs operating more than 200 locations across 38 states and 3 countries. Our portfolio includes a wide array of reputable brands like Marriott, Hilton, IHG and Hyatt as well as many unique, independent, boutique and lifestyle properties and restaurants.
JOB DUTIES AND RESPONSIBILITIES
Responsible for learning the hotel brand and strategy
Drive customer loyalty in order to grow share of the account by delivering service excellence throughout each customer experience
Identifies and solicits new accounts from telemarketing, appointments, site tours, cold calls, and inquiries via email, phone, and in person interactions
Provides advice to clients on all aspects of hotel facilities and services when proposing and contacting groups and events
Establishes client base of organizations, associations, and corporate businesses through direct sales efforts to secure business for the hotel
Negotiates food and beverage, function space, room rates, and hotel services that meet or exceed hotel revenue goals
Achieve all predetermined sales goals for revenue and sales activity
Negotiate contracts according to company standards
Ensure all pertinent aspects of solicitation, closing, and customer communications are complete and documented
Conducts tours of the hotel and banquet facilities; entertains qualified potential clients in accordance with company and property policies and procedures
Provide prompt and accurate responses to all client requests for proposals and information
Consistently meet or exceed sales goals including predetermined revenue and sales activity
Monitors local competitors and compares their operation with his/her operation
Completes daily/weekly/monthly reports as directed by the DOS/GM
Participate in Quarterly/Annual Business and Marketing Plans, assist with budget process
Provide prompt and accurate responses to all client requests for proposals and information
Perform various other duties as assigned to meet business objectives
EDUCATION AND EXPERIENCE
Minimum of High School education, post-high school education preferred
Minimum of two (2) years in hotel service role or sales experience preferred
KNOWLEDGE, SKILLS AND ABILITIES
Outgoing personality
Always maintains a professional image through appearance and dress
Ability to work collaboratively with hotel service team in providing exceptional customer service
Clear, concise written and verbal communication skills
Demonstrate ability to achieve sales goals
Proactive sales approach; assertive and fast paced, driven to succeed
Excellent time management skills
Understands need time strategy as developed by Revenue Management
Must have flexible work hours that may include evenings, weekends, and holidays
*The hiring process may consist of a phone interview, manager(s) interview, drug screen, background check, reference checks, and potential employment assessment. This job description is only intended to provide a general description of the benefits and compensation applicable to this position. Paid Time Off (PTO) is available for eligible associates in accordance with the Company's Paid Time Off policy. This position is tipped eligible. Specific compensation and benefit details will be discussed during the interview process.
*Schulte Companies
is an Equal Opportunity Employer.