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Hotel director jobs in Berwyn, IL

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  • Hotel Arista Director Of Rooms

    Citygate Hospitality

    Hotel director job in Naperville, IL

    If you strive to be "The Best", we want to hear from you! Apply today at *************************** Department: Rooms Division Reports to: VP of Operations Status: Salary Exempt Expected Compensation: $90,000-$100,000/annual . The specific salary offered to a selected candidate will be commensurate with work experience, education, relevant qualifications and skill level. Bonus Eligibility: This position is eligible to participate in an annual bonus incentive plan. Incentives are awarded based on achievement of performance metrics and specific revenue, profitability and operational goals. Gatekeepers tied to the achievement of department and/or Company budget goals may apply. Date of hire within the bonus year is considered when calculating initial eligibility. Role Summary: Hotel Arista is seeking an experienced Director of Rooms to enhance operational excellence and guest experience. This role, serving as the Forbes Service Champion, ensures every guest interaction reflects our commitment to personalized luxury. At Hotel Arista, the Director of Rooms plays a pivotal role in delivering an exceptional guest journey that embodies our commitment to personalized luxury and Forbes Service Standards. This leader inspires teams through hands-on engagement, ensuring every interaction reflects care, integrity, and attention to detail. Reporting to the General Manager, the Director of Rooms champions collaboration between Front Office and Housekeeping, fostering a culture of respect and empowerment. By guiding associates and managers, this role drives operational excellence, elevates service experiences, and strengthens team engagement-creating moments that matter for every guest. Additionally, the Director of Rooms will provide hands-on support and mentor managers and associates within their departments. Responsibilities: Lead with Purpose and Care - Model Hotel Arista's values by inspiring teams to deliver authentic, personalized service that exceeds expectations. Champion Guest Experience - Engage directly with guests, anticipate needs, and resolve concerns with empathy and professionalism. Elevate Operational Excellence - Oversee Rooms Division operations, ensuring seamless coordination between Front Office and Housekeeping while upholding Forbes standards. Empower and Mentor Teams - Provide guidance, coaching, and development opportunities for managers and associates, fostering growth and accountability. Drive Continuous Improvement - Implement initiatives that enhance service quality, streamline processes, and strengthen associate engagement. Collaborate Across the Hotel - Build strong partnerships with all departments to create a unified approach to guest satisfaction and operational success. Support Strategic Vision - Work closely with the General Manager to execute programs that align with Hotel Arista's guiding principles and long-term goals. Ensure Compliance and Safety - Maintain adherence to health, safety, and regulatory standards throughout the Rooms Division. Optimize Financial Performance - Monitor budgets, control costs, and identify opportunities for revenue growth within the Rooms Division. Champion Sustainability Practices - Promote eco-friendly initiatives and responsible resource management in daily operations. Foster Associate Engagement - Create a positive work environment that values feedback, recognition, and career development. Leverage Technology and Innovation - Utilize systems and tools to improve efficiency, enhance guest experience, and support team productivity. Other duties as assigned This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform. Minimum Qualifications: Education High School diploma or equivalent experience. 4 Year Degree from an accredited university in Business Administration, Hotel and Restaurant Management or a related major. Experience Minimum 5 years of leadership experience in Rooms Division or similar luxury hospitality role Skills Strong knowledge of Forbes Service Standards and luxury guest experience. Proven ability to lead and mentor diverse teams. Excellent communication and interpersonal skills. Ability to manage budgets and drive operational efficiency. Strong problem-solving and decision-making abilities. Flexible and adaptable to changing guest needs and operational priorities. Neat, clean and professional appearance Must have a flexible schedule and be available to work nights weekends, and holidays. Physical Requirements Must be able to walk and stand for up to 8 hours a day, with or without reasonable accommodation Must be able to bend, stoop, squat, and stretch to fulfill job duties. Must be able to lift, push and pull up to 40 lbs. regularly. Benefits Offered: The employer offers the following benefits to eligible employees in this position. Waiting periods, hours requirements and shared insurance premiums will apply. Full plan descriptions and additional details will be shared at the time of offer or upon request during the interview process. Major Medical Plans, Dental and Vision Insurance - single or family options available at employee's election Basic Life & AD&D - 100% employer paid Short-Term Disability - 100% employer paid Supplemental Life, AD&D, Critical Illness, Accident and Disability - single or family options available at employee's election 401(k) Plan & Matching Program Employee Assistance Program Paid Leave Time (up to 40 hours/year) Paid Time Off (PTO) 9 Paid Holidays/Year Paid Jury Duty Time Paid Bereavement for immediate family members Partially-Paid Parental Leave Hotel/Restaurant Discounts Pet Insurance Incentive Programs We are an equal opportunity employer and make employment decisions without regard to age, race, religion, national origin, gender, disability, veteran status, genetic information, sexual orientation and gender identity or any other protected class. Should you accept a contingent offer with CityGate Hospitality LLC, you will be required to successfully complete various pre-employment screenings such as a criminal background report. Should you be hired as an employee of the company, you will be required to submit documentation proving eligibility to work in the United States in accordance with Federal requirements. This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9. E-Verify Works for Everyone. For more information on E-Verify, or if you believe that your employer has violated its E-Verify responsibilities, please contact DHS.************ dhs.gov/E-Verify
    $90k-100k yearly 17d ago
  • Hotel Houseperson

    Home2 Suites Bloomington

    Hotel director job in Bloomington, IN

    When a guest walks into a pristine lobby or enters their room for the first time with everything exactly placed just right it is the beginning of every detail adding up to an experience our guests feel great about because they know they're in good hands while staying with us. As a Hotel Houseperson, your contribution ensures each guest an enjoyable and comfortable stay which in turn creates a customer for life. Benefits Offered: Incentives $ Employee Referral Program $ Paid Time Off Paid Vacation (Full-Time) Merit Increase $ 401k with Employer Contribution (Full-Time) Medical, Dental, Vision (Full-Time) Life Insurance (Full-Time) Long-term/Short-term Disability (Full-Time) Accident (Full-Time) Critical Illness (Full-Time) Cross-training Opportunities Hotel Room Discounts Schedule: Flexible Shifts Available -Morning/Evening/Night -Weekends -Full-Time/Part-Time Our Hotel Houseperson makes a difference by: A warm, people-oriented demeanor A team-first attitude A gift for paying attention to the smallest details As Hotel Houseperson, you will: Maintain a friendly, cheerful, and courteous demeanor always Respond promptly to requests from guests and other departments Identify and report preventative or other maintenance issues in public areas or guest rooms Set up furniture items in guest rooms as requested Retrieve items from shelves and storerooms, set up cleaning cart with supplies, constantly maintain carts and storerooms in a clean and orderly fashion to enhance efficiency and ease of cleaning rooms Clean and wipe windows, doors, walls, closets and fixtures in rooms, public areas, and hallways, often using ladders or stools to clean hard to reach areas, in order to maintain a clean, presentable, and attractive facility always. Wash shower walls and tub, clean toilet(s) and stall walls if applicable, wipe exposed pipes, clean mirrors, sink(s) and walls in order to have clean and sanitary guest and public restrooms Remove items from hallways and transport to service areas, including debris, unread newspapers, solid linens, and trash placed near Housekeeper carts. Clean, maintain, and store cleaning equipment Replace towels, soaps and all room amenities and restock literature that has been removed by previous guest or is soiled and torn to ensure adequate supply for arriving guests Vacuum rooms, public areas, and hallways, operate vacuums weighing up to 25 lbs., and lift/move heavy furniture in order to vacuum entire area of carpet including underneath furniture and hard-to-reach areas Inspect all room equipment (TV, lights/lamps, faucets, radios) to ensure proper working order and immediately report all room status and room maintenance deficiencies, in writing, to the Executive Housekeeper for prompt repair/resolution Secure and maintain custody of equipment, keys and supplies always in order to protect and preserve hotel property To be a successful Hotel Houseperson, you need: A professional demeanor, clear communication skills and the ability to support multiple departments. Support all coworkers and treat them with dignity and respect. Minimum Requirements: The Hotel Houseperson role requires continuous movement, regularly bending, lifting, pushing, pulling, carrying, and moving up to 55 pounds without assistance and in excess of 55 pounds with assistance. You must also be able to stand and walk for an entire shift and perform repetitive motions. Grasp, turn and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Clean uniform and professional appearance. Perform other reasonable job duties as requested by Supervisor. Move, lift, carry, push, pull and place objects weighing less than 25 pounds without assistance. MHG Hotels LLC seeks to attract and retain a high-performing and diverse workforce in which employee differences are respected and valued to better meet the varying needs of the diverse customers we serve. MHG Hotels LLC is an equal opportunity employer and does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state, or local laws. If you are an individual with a disability and need assistance completing the online application, please call ************ extension 203. Please leave a message and a member of our Human Resources team will return your call within three business days. Alternatively, an email may be sent to ******************* “Applicant Accommodation” should be included in the subject line of the email. Please note that this phone number and email are only for those individuals who would like to request an accommodation to apply for a job
    $58k-91k yearly est. Auto-Apply 60d+ ago
  • Hotel Houseperson

    Casino Queen Inc. 4.0company rating

    Hotel director job in East Saint Louis, IL

    The Hotel Houseperson is responsible for maintaining and monitoring the cleanliness of the hotel and assist the entire Housekeeping staff with any them they may need in completing Housekeeping duties as well as maintaining and monitoring the cleanliness of the common areas of the hotel. Your duties include but are not limited to, effectively communicating with team members regarding operational tasks/events and deliver exceptional customer service to our internal and external guests, etc. ESSENTIAL FUNCTIONS (The following statements are intended as general illustrations of the work in this job class and are not all-inclusive to this position.) Clean stairwells, lobby areas, hotel pool and fitness center area. Strip guest rooms of linen, towels and trash. Restock amenity items on the hotel landings. Vacuum all carpeted floors, hallways, lobby and banquet and meeting rooms. Shampoo and deep clean carpets when needed. Deliver laundry and amenities to the Room Attendants on the floor. Report any maintenance issues to the Director of Hotel Operations/maintenance team. Clean public area restrooms. Clean the employee restrooms and breakroom. Dust and clean all lobby furniture and furniture in the hallways on the floors. Sweep, mop and wax back hallway floors. Steam clean chairs and furniture when needed. Clean all windows and glass doors in the lobby. Wipe down hotel walls and dust curtains. Inspect and clean RV park restrooms. Other duties as assigned. QUALIFICATIONS High School Diploma/GED, required Must be able to work Weekends and Holidays Able to effectively communicate in English via verbal and written Must be able to obtain and maintain an Illinois Gaming License APPEARANCE AND GROOMING All DraftKings at Casino Queen team members are required to comply with all appearance and grooming standards outlined in the DraftKings at Casino Queen General Rules, Procedures and Policy Handbook and the DKCQ Look Book. WORKING ENVIRONMENT & PHYSICAL EFFORTS The hospitality industry is a 24 Hour 365-day operation. This position will primarily be indoor under controlled temperatures. Occasional exposure to outdoor climates Frequent: standing, walking, with repetitive movement of fingers, legs, arms, and hands Occasional: sitting, kneeling, reaching, pulling, pushing, and lifting up to 50 pounds Speech and Vision abilities are required In addition to the described Essential Functions, the items listed above related to Working Environment describe typical work conditions and physical expectations. This description is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. The company reserves all rights to add appropriate functions and duties and to revise the when appropriate. If an employee is unable to perform the essential functions of the employee's job due to a disability, the company will engage in the interactive process to determine if there are reasonable accommodations that would enable the employee to perform his/her essential job functions. The company will afford all necessary reasonable accommodations unless doing so would impose an undue hardship. The company is an equal opportunity employer and makes all employment-related decisions without regard to race, sex, age, color, national origin, disability, religion, and all other characteristics protected by federal, state, and local law. I have reviewed the above and I acknowledge that I can satisfactorily perform all essential functions and job duties, with or without reasonable accommodation, contained therein. Also, I acknowledge the description of the work environment contained therein and I voluntarily agree to work in the described environment. I understand a copy of this will be placed in my personnel file. I also understand that my job description, including the essential functions of my job, may be revised from time to time during my employment as required by DraftKings at Casino Queen's business needs. Additionally, I have entered into my employment relationship with the DraftKings at Casino Queen voluntarily and acknowledge that no representation was made to me that my employment was for any specified period. Further, I may leave voluntarily, and the Casino Queen may terminate my employment at any time, with or without cause, and with or without notice unless otherwise specified in a collective bargaining agreement under which I am covered.
    $57k-93k yearly est. Auto-Apply 60d+ ago
  • Hotel Manager

    Penn Entertainment, Inc. 4.2company rating

    Hotel director job in Aurora, IL

    WE'RE CHANGING ENTERTAINMENT. COME JOIN US. We're always looking for talent that believes in having fun. At PENN Entertainment, you'll get to be a part of an exciting industry, where the days and nights are fast paced. You'll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You'll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits-such as day-one medical coverage, 401(k) matching, and annual performance bonus-may vary by position. Paid time off is earned according to the local policy and increases with the length of employment. Click HERE to discover how we empower team members to grow, thrive, and advance in their careers. WE LOVE OUR WORK. ESSENTIAL DUTIES AND RESPONSIBILITIES The following and other duties may be assigned as necessary: * Responsible for supervising day to day operations and managing staff for the Hotel; functions as a strategic leader of the hotel with responsibility for all aspects of the operation. Develops, implements and manages operational goals and monitors achievements of performance and profit objectives. * Create effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction. * Responsible for assisting in the budget process for the department and provide recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager. * Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. * Responsible for the overall achievement of department customer service goals. * Maintains all master and direct bill accounts and coordinates with Accounting staff to ensure correct billing. * Makes recommendations pertaining to hotel policies and services, and resolve occupants' complaints while supporting all customer service programs. * Responsible for maintaining maximized occupancy and revenue for Hotel operations. * Makes recommendations for financial activities of Hotel such as setting room rates and policies/procedures. * Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to Executive Management / GM. * Maintains strict confidentiality in all departmental and company matters. BRING US YOUR BEST. QUALIFICATION REQUIREMENTS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age. * Bachelor's degree (B. A.) from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience. * Ability to write reports, business correspondence, and procedure manuals. * Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. * Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. * Must be proficient in Microsoft applications (Excel, Access, and Word) and in hotel software. * Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner. SUPERVISORY RESPONSIBILITIES This job has supervisory responsibilities. * Responsible for staff development and training programs. * Responsible for rewards and recognition program to maximize employee engagement. * Evaluates team members within department and delivers constructive feedback to employees in regards to performance. * Determines recommendation for staffing (including interviewing and hiring) and scheduling (planning, assigning and directing work) to meet business needs. * Determines work procedures and expedites workflow. * Responsible for employee performance (disciplining, coaching, counseling). LANGUAGE SKILLS Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions and procedure manuals. Ability to read and communicate verbally in English. Written communication skills in in English may also be required. REASONING ABILITY Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. CERTIFICATES, LICENSES, REGISTRATIONS Employee must be able to qualify for licenses and permits required by federal, state and local regulations. Must successfully complete BASSET or TIPS training and Illinois Food Handlers Training. Must possess a valid driver's license and have acceptable driving history as determined by Penn Entertainment auto insurance carrier. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand and use hands to finger, handle, or feel objects, tools, or controls. The employee frequently is required to reach with hands and arms and talk or hear. Specific vision abilities required by this job include close vision, color vision, and peripheral vision. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds, and must have the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. Employee could be exposed to an environment containing unrestricted second hand tobacco smoke. STAY IN THE GAME. FOLLOW US. We've grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via the Score Bet Sportsbook and Casino. Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability - for our community, our team members, our vendors, and our planet. We're changing entertainment. Follow us. Equal Opportunity Employer STARTING SALARY 75k to 82k based on experience
    $39k-57k yearly est. Auto-Apply 60d+ ago
  • Director of Rooms - Embassy Suites South Bend/Notre Dame

    Hilton 4.5company rating

    Hotel director job in South Bend, IN

    The beautiful Embassy Suites South Bend \(********************************************************************************************** looking to hire an inspiring leader as their new **Director of Rooms** \! With a prime location directly across the street from the University of Notre Dame, this property proudly boasts 164 rooms, 10,000 square feet of meeting space, indoor and outdoor dining at Traditions Restaurant and Bar, and a rooftop bar overlooking the beautiful grounds of one of the most prestigious universities in the nation \- The University of Notre Dame\. The ideal candidate will be an excellent leader with a true passion for leading others and a keen eye for detail\. Front Office leadership is required, Housekeeping leadership experience preferred\. OnQ experience is highly desired\! This is an amazing opportunity to join one of Fortune's Best Company to Work For in the US\! **What will I be doing?** This **Director of Rooms** reports into the Hotel General Manager and will be responsible for the direction and oversight of key guest contact departments by giving guidance, leadership and instruction to managers and team members\. He/she manages and leads all guest services, bell/door services , and housekeeping functions, in order to maintain the highest level of courteous, professional, and efficient service to all guests\. Specifically, you would be responsible for performing the following tasks to the highest standards: + Direct the activities of key guest contact departments by giving guidance, leadership and instruction to department heads and managers\. Hires, supervises, counsels, disciplines, and evaluates all guest services + Monitors all rooms related systems that directly impact the guest, to ensure proper procedures are in place and followed which allow for an outstanding guest experience\. + Communicates with guests and team members both verbally and in writing to answer questions and resolve issues\. + Manages executive office projects by directing staff and monitoring progress as required\. + Interacts positively with customers and take action to resolve problems to the satisfaction of parties involved\. + Ensure guest reservation policies, standards, and procedures are met\. Ensure housekeeping procedures are efficiently followed and any issues immediately resolved\. \#LI\-JG1 **What are we looking for?** Since being founded in 1919,Hilton \(********************************* been a leader in the hospitality industry\. Today, Hilton remains a beacon of innovation, quality, and success\. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values\. Specifically, we look for demonstration of these Values: + **H** ospitality \- We're passionate about delivering exceptional guest experiences\. + **I** ntegrity \- We do the right thing, all the time\. + **L** eadership \- We're leaders in our industry and in our communities\. + **T** eamwork \- We're team players in everything we do\. + **O** wnership \- We're the owners of our actions and decisions\. + **N** ow \- We operate with a sense of urgency and discipline In addition, we look for the demonstration of the following key attributes: + Quality + Productivity + Dependability + Customer Focus + Adaptability **What will it be like to work for Hilton?** Hilton \(****************************** is the leading global hospitality company, spanning the lodging sector from luxurious full\-service hotels and resorts to extended\-stay suites and mid\-priced hotels\. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value\. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across itsglobal brands \(************************************************************ Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day\. And, our amazing Team Members are at the heart of it all\! The future of hospitality is bright at Hilton \(******************************: a leading global hospitality company with a diverse portfolio ofworld\-class brands \(****************************************** Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more than 100\-year history\. Hilton is proud to have an award\-winning workplace culture, and we are consistently named among one of the World's Best Workplaces\. We support the mental and physical wellbeing of all Team Members, so they can Thrive, thanks to innovativeprograms and benefits \(********************************************** as workplace flexibility, career growth and development, and our Go Hilton travel discount program\. Hilton prioritizes understanding and integrating our Team Members' unique perspectives and voices-along with those of our Guests, Owners, Suppliers, and Partners-to cultivate adiverse and inclusive \(************************************************************* for all\. Check out the Hilton Careers blog \(***************************************** Instagram \(********************************************** learn more about what it's like to be on Team Hilton\! **The Benefits** - Hilton is proud to have an award\-winning workplace culture ranking\#2 Best Company To Work For in the U\.S\.We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits\.Hilton offers its eligible team members a comprehensive benefits package including: + Access to your pay when you need it through DailyPay + Medical Insurance Coverage - _for you and your family_ + Mental Health Resources + Best\-in\-Class Paid Time Off \(PTO\) + Go Hilton travel discount program + Supportive parental leave + Matching 401\(k\) + Employee stock purchase program \(ESPP\) \- purchase Hilton shares at 15% discount + Debt\-free education: Access to a wide variety of educational credentials _\(ex\. college degrees, high school completion, English\-language learning, digital literacy, professional certificates and more\)_ + Career growth and development + Team Member Resource Groups + Recognition and rewards programs \#LI\-JB1 **Job:** _Guest Services, Operations, and Front Office_ **Title:** _Director of Rooms \- Embassy Suites South Bend/Notre Dame_ **Location:** _null_ **Requisition ID:** _HOT0C42V_ **EOE/AA/Disabled/Veterans**
    $57k-85k yearly est. 24d ago
  • Hotel Manager - Homewood Suites Fort Wayne

    Pah Management

    Hotel director job in Fort Wayne, IN

    At PAH Management the Hotel Manager is responsible for continually focusing on achieving hotel profitability through revenue generation, cost control, guest satisfaction and developing employees, while maintaining the integrity of the hotel. Responsibilities will include but not be limited to: Play a pivotal role in hotel sales efforts, including calling on top ten accounts, meeting clients, hosting luncheons and receptions, and meeting with on-site contacts on a daily, weekly and monthly basis. Assist in creating a positive team-oriented environment which focuses on the guest, through employee development and motivation. Tour the operating departments daily, making adjustments as needed via department heads. Conduct weekly staff meetings, including weekly training sessions presented by managers and self, using the steps to effectively train according to PAH Management's standards, and review previous and future sales and operations efforts. Meet all financial review dates and corporate directed programs in a timely fashion. Ensure that all department heads maintain budgeted productivity levels and PAH standard checkbook accounting procedures. Develop managers for future advancement through competency training and corporate sponsored training programs. Maintain direct contact with and monitor the development of management trainees. Ensure that training-in-service standards are taking place in each department. Inspect rooms regularly (weekly at a minimum) with both the Housekeeping Manager and Property Engineer. Ensure complete processing of invoices daily by using the A/P process. Ensure that all appropriate information for financial documents is received by the Corporate Office monthly in compliance with the monthly accounting calendar. Ensure the cleanliness and maintenance of the physical property through inspections and preventive maintenance programs with department managers. Forecast the hotel's monthly financial position, by estimating revenues and line-by-line expenses. Analyze previous and projected data to generate an accurate reforecast. Prepare and conduct all management interviews and follow hiring procedures according to PAH Management SOPs. Interview all prospective final candidates for any vacant management position within the hotel prior to any offer being extended. Motivate, coach, counsel and discipline all management personnel according to PAH Management's SOPs and ensure that managers are in compliance with the standards in their administration of counseling and disciplinary steps. Ensure that all employees receive fair and equitable treatment according to PAH Management's SOP's. Meet clients on the property, including meeting contacts and potential clients touring the property, to assist in the sales effort. Be in the public areas during peak times, greeting guests and helping as needed. Ensure procedures for handling of the hotel safe specifically with regard to security and monthly safe audits are followed and occur. Complete required corporate training modules and become certified to train those as required. Ensure that all scheduled meetings take place on the property. Basic Qualifications: At least 6 years progressive experience in a hotel or a related field; or a 4-year college degree and at least 4 to 5 years of related experience; or a 2-year college degree and at least 5 to 6 years of related experience.
    $52k-83k yearly est. Auto-Apply 60d+ ago
  • Hotel Manager

    Red Roof Inn Arlington Heights

    Hotel director job in Arlington Heights, IL

    Introduction: We are seeking a skilled and experienced Hotel Manager to join our team and oversee the operations of our business. The Hotel Manager will be responsible for managing the budget and financial performance of the company, developing and implementing strategies for growth and success, and leading and motivating a team of employees. The successful candidate will have strong leadership and problem-solving skills and be able to adapt to changing business needs. Responsibilities: Manage the budget and financial performance of the company, including setting goals and monitoring results Develop and implement strategies for growth and success, including identifying new opportunities and improving existing processes Lead and motivate a team of employees, including setting performance expectations, providing training and development, and managing employee relations Oversee the operations of the business, including ensuring that policies and procedures are followed and that all necessary resources are available Monitor market trends and adapt to changing business needs Other duties as assigned Qualifications: Minimum of 5 years of experience in a management role Strong leadership and problem-solving skills Ability to adapt to changing business needs Excellent communication and customer service skills Strong financial management skills Perks: Competitive salary Paid time off Medical, dental, and vision insurance 401(k) retirement plan (US only), Employer RRSP match (Canada only) Professional development opportunities Positive and supportive work environment View all jobs at this company
    $48k-75k yearly est. 60d+ ago
  • Hotel General Manager

    Arbor Lodging 3.5company rating

    Hotel director job in Champaign, IL

    Arbor Lodging is a leading hotel investment and management company with a growing portfolio of hotels throughout the United States, Mexico, and the Caribbean. We have been entrusted by numerous partners and are approved managers for Marriott, Hilton, Hyatt, and IHG. Our service ethos is proactive and holistic, fostering an environment where guests feel truly welcomed and supported at every interaction. Our culture is people-focused, data-driven, and results-oriented. Summary: We are looking for a Hotel General Manager to support the Home2 Suites by Hilton in Champaign. The General Manager is responsible for all aspects of operations at the hotel, day-to-day staff management, and guest satisfaction. The General Manager should be an ambassador for the brand and the hotel and provide leadership and strategic planning to all departments. The General Manager is responsible for managing an excellent guest experience and is required to manage profitability and guest satisfaction measures. Duties & Responsibilities: Oversees all aspects of the hotel including front office, sales, housekeeping, human resources, food and beverage, maintenance, and accounting. Is the model and example for maintaining a friendly, attentive, and service-oriented demeanor in all interactions with guests and hotel staff. Keeps open communication between leaders within the hotel staff and work to develop a high-quality staff that is aligned with the high level of guest service that is expected. Accurately manages financials, P&L, and payroll to maintain profitability. Ensures compliance with local and state requirements for licensing and permits. Maintains security and safety systems within the property and ensures that proper inspection and maintenance is attended to. Drives property-wide improvements within staff training and development to ensure top quality guest services and drive consistent guest returns. Maintains a professional working relationship and promotes open lines of communication with managers, employees, and other departments. Communicates ideas, development goals, and tasks to team members effectively and maintains timely follow up to delegated tasks. Can keep a proactive view of issues within the property and be attentive in arriving at a solution before the disruption of the hotel functions occur Creates analysis assessment of data and information from multiple sources to arrive at solutions that will be beneficial to the business. Receives and addresses concerns and issues from hotel guests and staff in an attentive, professionally focused manner. Ability to effectively delegate tasks to the most qualified staff members. Ability to produce financial results in line with budgeted objectives. The duties and responsibilities described are not a comprehensive list; additional tasks may be assigned at any given time. The scope of the job may change as necessitated by business demands. Requirements Qualifications: 5+ years' experience in progressive hotel roles Previous AGM experience required Bachelor's degree from an accredited university in Hotel Management, Business Admin, or similar field is preferred Strong management skills of large teams Developed time management skills Ability to sit, stand, or walk for extended periods of time Ability to lift to 40 lbs. with or without reasonable accommodation Benefits: Competitive salary Annual review with increase potential 401k program with company match Medical, Dental, and Vision insurance available to eligible employees Wellness benefits available to eligible employees Arbor's Guiding Principles: Arbor Lodging focuses on Five Guiding Principles to foster a culture where growth, development, and progression thrive within the properties: Do the Right Thing - Operate and act with integrity in all you do even when it is not convenient. Lead with Heart - Be kind, passionate and hospitable. Be Accountable - Take ownership and deliver results. Aim Higher - Go above and beyond to exceed expectations and pursue thoughtful change. Celebrate Differences - Embrace diversity; respect individual opinions and ideas. Arbor Lodging Management provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Arbor Lodging Management complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. Salary Description $85,000
    $85k yearly 3d ago
  • Assistant Director of Front Office

    H.S.H Limited

    Hotel director job in Chicago, IL

    Business Unit: The Peninsula Chicago The Peninsula Chicago is seeking an Assistant Director to join our Front Office Division management team and be an integral part of our guest-focused service. * Work for a luxury Five-Star Five-Diamond property in the heart of Michigan Avenue, Chicago * Grow within a diverse multi-outlet property * Exceptional health benefits package and 401(k) with company match Key Accountabilities: * Ensure proper operation of all responsibilities of all Front Office operations. * Ensure the Front Office team is knowledgeable and fully adheres to both Peninsula and Forbes standards. * Maintain consistency in staff performance in accordance with both Peninsula and Forbes standards. * Communicate with all departments to create a guest centric experience. * Ensuring the staff are in full compliance with Head Office database requirements. * Ensure efficient operation of all Front Office team with efficient handover. General Requirements: * Minimum 4 years of Front Office leadership experience ideally in a luxury property. * Knowledge of PMS/Opera and some knowledge in Housekeeping department ideal. * Ability to deal with a high level of work demand and pressure, individual must have great organization skills. * Excellent command of written and spoken English. Benefits We Offer: * 10 vacation days per year * 9 paid holiday days per year * 5 Chicago Paid Sick Leave days per year * 5 Chicago Paid Leave days per year * Complimentary employee meals * Discounted parking * Discounted and complimentary room nights at The Peninsula Hotels * 50% restaurant discount * 50% discount on spa services * 25% discount on spa retail * 80% company-paid medical, dental, and vision coverage. * Complimentary life insurance. * Complimentary long-term disability * Retirement plan with 5% company match. We are delighted to receive your resume for further consideration. As we anticipate a large number of applications, we look forward to connecting with candidates that meet our various role qualifications. To be considered for this position, you must have work authorization in the United States. The salary range for this position is $75,000-82,000 per year. FOLLOW US Nearest Major Market: Chicago Job Segment: Housekeeping, Hotel Reception, Hospitality
    $75k-82k yearly 4d ago
  • Hotel Staff

    Freehand 3.5company rating

    Hotel director job in Chicago, IL

    WHO ARE WE Freehand is on a journey. Appropriate, given that we're a shared accommodation brand. Freehand swung through the US coolest cities on its way to dominating the world. It burst onto the scene in the Americas with the launch of our properties in the country's biggest markets (NYC, LA, Miami and Chicago) with the acquisition of Freehand Hotels. Created for a new generation of urban travelers, Freehand combines the social culture of a hotel with innovative design by Roman and Williams, comfort and quality food and beverage at an affordable price. No biggie. Fast Company named us one of the top 50 most innovative global companies. We, of course, agree. Our spaces are safe and seriously social, in the proudest part of the beating heart of the cities we love. Cultural action, creative pulse and an outstanding way to waste some of the finite time the universe has given you - that's what Freehand offers. Holds true for staff and visitors equally, and while chic design is always the backdrop, every Freehand in every destination reflects the unique beat of that city's heart. ABOUT FREEHAND CHICAGO Welcome to Freehand's second outpost! Designed by Manhattan-based Roman and Williams, the building celebrates the city's Midwestern heritage with a string of evocative communal spaces and rooms located in the restored 1927 Art Deco building, set among the high-rises of the downtown River North neighbourhood - home to some of the city's best art galleries, boutiques and restaurants. Featuring 217 rooms and amazing public spaces like Café Integral coffee and breakfast bar and the cozy Broken Shaker Bar, it's a buzzing, busy space that represents the best of Freehand. Between the busy social calendar and the ever-changing makeup of guests and locals coming to play, it's a particularly fun and fulfilling space for everyone in the Freehand Chicago team to work in.
    $39k-56k yearly est. 60d+ ago
  • Hotel General Manager - South Carolina

    Marvin Love and Associates

    Hotel director job in Chicago, IL

    Job Description Join Our Team! Marvin Love and Associates is excited to announce the opening for a Hotel General Manager in beautiful South Carolina. We are on the lookout for an enthusiastic and dynamic leader who is passionate about providing unforgettable guest experiences and fostering a positive team environment. As the Hotel General Manager, you will be at the forefront of our hotel operations, ensuring that our guests receive exceptional service and that our team operates efficiently and effectively. Your leadership will inspire and motivate your staff to deliver top-notch hospitality while maintaining the hotel's standards. Key Responsibilities: Oversee daily hotel operations, ensuring smooth functioning across all departments. Implement strategies to maximize revenue and improve overall hotel performance. Create a culture of excellence, encouraging and developing team members to provide outstanding service. Monitor guest feedback and address any issues promptly to maintain a high level of guest satisfaction. Collaborate with department heads on budgeting and financial management to achieve targets. Build and maintain strong relationships with guests, local businesses, and community partners. Requirements Who We're Looking For: Proven experience as a Hotel General Manager or in a similar leadership role within the hospitality industry. Exceptional communication and interpersonal skills, with the ability to connect with guests and staff alike. Strong financial acumen and experience in managing budgets and maximizing revenue. Ability to lead and inspire a diverse team, creating a positive work environment. Problem-solving mindset with a focus on guest satisfaction and operational excellence. A background in hotel management software and other relevant technology. If you thrive in a fast-paced environment and are excited about leading a talented team in a stunning location, we want to hear from you! Join Marvin Love and Associates and help us elevate the guest experience to new heights in South Carolina. Apply today! Benefits Retirement Plan (401k, IRA) Health Care Plan (Medical, Dental & Vision) Life Insurance (Basic, Voluntary & AD&D) Paid Time Off (Vacation, Sick & Public Holidays) Family Leave (Maternity, Paternity) Training & Development
    $47k-72k yearly est. 28d ago
  • Hotel General Manager

    Gecko Hospitality

    Hotel director job in Lafayette, IN

    Job Description Job Title: Hotel General Manager Salary: $70k-$80k (DOE) Benefits: Quarterly bonuses, full benefits, PTO, Sick Pay About Company / Opportunity: An Indianapolis-based hotel management company with 30+ hotels across the state is looking to add a General Manager to their team! Key responsibilities: Oversee and manage all hotel operations across multiple departments including: housekeeping, front desk, engineering, maintenance and F&B Full P&L responsibilities including monitoring financial performance, budgeting, cost controls and forecasting Mentoring and managing a diverse team including: Assistant GM, Executive Housekeeper, Maintenance Manager, and all F&B staff Team development, conducting regular trainings Ensure exceptional guest service standards upheld at all times Collaborate with marketing and sales to develop and execute strategies to maximize revenue Analyze market trends and competitors performance to inform pricing and promotional strategies Qualifications: College degree or higher level education; preferable BA in Hospitality Management, Business, Minimum 3-5 years experience in hotel management Strong financial acumen and experience with budgeting, forecasting, and cost control Excellent communication and interpersonal skills Hands-on management style with a commitment to delivering high-quality guest experiences.
    $70k-80k yearly 20d ago
  • Hotel Maintenance

    Red Roof Inn

    Hotel director job in Lafayette, IN

    The Maintenance Guest Service Representative (GSR) is responsible for maintaining the general appearance of the building(s) and grounds in accordance with the hotels' Maintenance manual and inspection requirements. This position is critical to ensure quality service to our guests and upholding hotel standards while working with members of the hotel team, maintaining room quality as well as the safety and security of the hotel. Duties and Responsibilities: ● Maintain positive guest relations at all times and understand guests' service needs. ● Using the hotel's set expectations and processes, follow directions thoroughly to monitor and maintain operation, cleanliness, sanitation, safety, and organization of guest rooms and other areas. ● Maintain inn landscaping, parking lot, grounds, and appearance of the exterior of the building(s), keeping areas free of trash and debris. ● Completes Repair and Maintenance Program on rooms, performing routine maintenance tasks such as painting, caulking, carpet/floor cleaning, changing light bulbs, toilet seats, etc. ● Inspect the property to identify current and potential needs and report findings to Supervisor. ● Maintain the safety and security of the hotel and follow key and lock procedures. ● Pick up materials needed to complete assigned work projects; keep maintenance room/area clean, organized, and in a safe condition. ● Clean and replace vanity/bathroom lights. ● Assist Housekeeping GSRs in maintaining guest rooms. ● Maintain confidentiality of guest information and pertinent hotel data. ● Ability to work in non-climate-controlled conditions. ● Ability to exert physical effort in operating cleaning equipment and transporting housekeeping carts (up to 50lbs) as well as endure various physical movements throughout the work areas during shift. ● Comply with all OSHA standards. ● Provide special services for guests upon request. ● Assist in other areas of the hotel as needed, such as collecting/delivering dirty linen to laundry, assisting with laundry, or housekeeping as needed. ● Performing self-room inspections and accepting feedback from room quality inspections performed by inn management and trained team members. ● Cross-train in laundry, housekeeping, and/or front desk job functions, if possible. ● Performs other duties as assigned. Qualifications ● 1-2 years in a previous maintenance or customer service position preferred. ● Knowledge of general hand tools/equipment, lawnmowers, and landscaping tools/equipment is strongly preferred. ● Must maintain a professional appearance in the provided uniform with a consistently friendly attitude toward guests and staff. ● Must be able to easily and frequently change from one task to another and work with minimal supervision. ● Frequent lifting and bending are required. ● May be required to work nights, weekends, and/or holidays. Working Conditions Because some hotels may be exterior corridor hotels, the physical environment may require the employee to work both inside and outside in heat/cold, wet/humid, and dry/arid conditions. The position may come into contact with pets, the employee is required to use personal protective equipment to prevent exposure to hazardous chemicals/materials. Regularly scheduled hours may include nights, weekends, and holidays. Schedules vary based on business needs. Physical Requirements While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. The employee is occasionally required to sit, climb, balance, stoop, kneel, crouch, or crawl. The employee must frequently lift or move up to 10 pounds and occasionally lift or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Required qualifications: * Legally authorized to work in the United States Preferred qualifications: * 17 years or older * Able to comfortably lift 50 lbs
    $40k-59k yearly est. 60d+ ago
  • Assistant Hotel Manager - Illini Union

    University of Illinois Urbana-Champaign, Il 4.6company rating

    Hotel director job in Urbana, IL

    Illini Union Applications are now being accepted for the Assistant Hotel Manager, Illini Union position at the University of Illinois at Urbana-Champaign. As the community center of the University, the Illini Union draws together all members of the University with approximately 16,000 visits of students, faculty, staff, alumni, and guests on a daily basis. We are seeking individuals with diverse backgrounds who can help create and foster communities that strive toward this vision. This includes supporting the academic mission of the University by developing environments conducive to student learning and academic success, respecting, appreciating, and advocating for the diversity of our student population, and supporting the holistic development of all our students. Job Summary Under the direction of the Hotel Manager, manages facility and operation services including the weekend supervision of front desk, reservations, room services and housekeeping of the Illini Union Hotel. Duties & Responsibilities * Oversees the personnel functions, including but not limited to hiring, training, supervising, and scheduling, for the housekeeping areas of the Hotel. * Oversees the personnel functions of the front-desk staff and student employees at the Hotel in coordination with the Hotel Manager. * Plans, directs and coordinates hotel operations and activities, such as guest room reservations, renovations, maintenance and work order coordination * Oversees and carries out administrative activities in relation to the Hotel and its functions, such as guest services and reservations, room assignment(s), and parking accommodations. * Supports the Hotel Manager in operational and administrative functions. * Reconciles and oversees financial transactions. * Prepares sales, occupancy and other financial reports, analyzing, and making recommendations to the hotel and facility leadership. * Manages hotel room and related inventory, reviews invoices for goods and services, implementing cost control to maximize efficiency and revenue. * Reviews policies and procedures, making recommendations for updates, and supports the implementation * Prepares facility operational reports. * Maintains and enforces hotel safety protocols and standards, ensures guest safety and security. Recommends changes in line with campus and industry requirements * Serves on behalf of Hotel Manager in their absence. * Performs additional duties to support Hotel, Illini Union and the University. Additional Physical Demands Position involves frequent periods of constant movement or remaining in a stationary position. Occasionally this position may have to operate in extreme temperatures, inclement weather, wet, or hazardous conditions. Minimum Qualifications * High School Diploma or equivalent. * Any one or combination totaling three (3) years (36 months) from the categories below: A. College course work in facility management, operations management, or a closely related field, as measured by the following conversion table or its proportional equivalent: 60 semester hours or an Associate's Degree equals one (1) year (12 months) B. Training from a vocational, technical, or an armed forces program which includes building operations such as coordination of building maintenance, construction management, hospitality, or closely related experience. C. Work experience which includes building operations such as coordination of building maintenance and work orders, construction management, hospitality, or closely related experience. * One (1) year (12 months) of supervisory or administrative experience which includes building operations such as coordination of building maintenance and work orders, construction management, hospitality, or closely related experience Preferred Qualifications Five (5) years of hotel experience performing similar duties. Knowledge, Skills and Abilities * Knowledge of principles and processes for providing customer and personal services, including customer needs assessment, quality standards for services, and customer satisfaction evaluation. * Knowledge of applied mathematics in the business environment. * Knowledge of the English language, including composition and grammar. * Knowledge of business administration/management. * Knowledge of inventory control. * Skill as an active listener. * Skill as an effective communicator, both verbally and in writing. * Ability to work effectively with students, staff, and the public. * Ability to hire, train and direct the work of assigned staff. * Ability to maintain detailed records. * Ability to be sensitive to the demands of the public, patient in seeking to satisfy such demands and congenial in public relations. * Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, data entry, designing forms, and other office procedures and terminology. * Ability to identify complex problems and review related information to develop and evaluate options and implement solutions. * Knowledge of electronic equipment, computer hardware and software, and their applications. * Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership techniques, production methods, and coordination of people and resources. Appointment Information This is a 100% full-time Civil Service 2378 - Facility Operations Coordinator position, appointed on a 12-month basis. The expected start date is as soon as possible after 2/2/2026. * Salary Information: The budgeted salary for this position is $50,000 to $55,000 per year. * Fully Onsite Position: This position will be expected to work at the University of Illinois Urbana-Champaign campus on a full-time basis per the University's Workplace Flexibility policy. * Work Schedule: The work schedule for this position is Thursday through Monday. * Sponsorship: Sponsorship for work authorization is not available for this position now and in the future. For more information on Civil Service classifications, please visit the SUCSS web site at ************************************************************ Application Procedures & Deadline Information Applications must be received by 6:00 pm (Central Time) on Tuesday, December 16, 2025. Apply for this position using the Apply Now button at the top or bottom of this posting. In order to be considered as a transfer candidate, you must apply for this position. Applications not submitted through ************************* will not be considered. If required by the position, transcripts or other documentation of credentials are to be provided no later than the first day of employment. For further information about this specific position, please contact ***********************************. For questions regarding the application process, please contact ************. This position is intended to be eligible for benefits. This includes Health, Dental, Vision, Life Insurance, a Retirement Plan, Paid time Off, and Tuition waivers for employees and dependents. The University of Illinois System is an equal opportunity employer, including but not limited to disability and/or veteran status, and complies with all applicable state and federal employment mandates. Please visit Required Employment Notices and Posters to view our non-discrimination statement and find additional information about required background checks, sexual harassment/misconduct disclosures, and employment eligibility review through E-Verify. Applicants with disabilities are encouraged to apply and may request a reasonable accommodation under the Americans with Disabilities Act (2008) to complete the application and/or interview process. Accommodations may also be requested on the basis of pregnancy, childbirth, and related conditions, or religion. Requests may be submitted through the reasonable accommodations portal, or by contacting the Accessibility & Accommodations Division of the Office for Access and Equity at ************, or by emailing accessibility@illinois.edu. Requisition ID: 1033505 Job Category: Professional and Administrative Apply at: *************************
    $50k-55k yearly Easy Apply 21d ago
  • Assistant Hotel General Manager

    The Amaya Hotel

    Hotel director job in Fort Wayne, IN

    Job Description The Assistant General Manager supports the General Manager in overseeing daily hotel operations, leading staff, managing guest experience, and upholding The Amaya's brand standards. This role ensures smooth operations across the property, resolves guest concerns, mentors team members, and is the acting manager when the GM is off-property. Ideal candidates are polished, service-driven leaders who thrive in boutique hospitality environments. Our ideal candidate is enthusiastic about providing exceptional customer service while adhering to hotel budget and quality standards. A bachelor's degree in hospitality management and three years of managerial experience in the hospitality business are strongly preferred. Apply now if this seems like an exciting new opportunity to you! Work Environment Calm, refined boutique hotel setting Mix of administrative office time and hands-on floor leadership Fast-paced with high guest interaction and daily variability Benefits Hotel, café, and retail discounts Leadership development opportunities Growth potential into a General Manager role Compensation: $48,000 - $62,000 yearly Responsibilities: Guest Experience & Service Ensure a warm, professional, and calm guest experience throughout the property Resolve guest concerns, escalations, and special requests Monitor guest reviews, survey scores, and online feedback; implement improvements Uphold The Amaya's design-forward, hospitality-first philosophy Operations Management Support daily operations across Front Desk, Housekeeping, Maintenance, and Market/F&B Conduct property walks to ensure cleanliness, readiness, and brand consistency Review and refine workflows, checklists, and operational procedures Oversee inventory, vendor relationships, and supply ordering Team Leadership & Culture Train, coach, and support team members across departments Assist in hiring, onboarding, and developing staff Provide feedback, conduct evaluations, and support corrective actions Foster a positive, collaborative, professional work environment Financial & Administrative Oversight Assist with payroll review, scheduling, and labor management Review night audit, daily reports, revenue performance, and billing accuracy Support cost control initiatives and operational budgeting Help with forecasting and business planning Safety, Compliance & Standards Enforce policies, security protocols, and emergency procedures Maintain compliance with all health, safety, and labor standards Support inspections and quality audits Qualifications: You must have previous experience in a manager role overseeing a team, preferably in a hospitality role You must have 3 or more years of experience working in the hospitality field A high school diploma or GED, and a bachelor's degree is required, preferably in hospitality management or a related field Required Excellent communication, leadership, and problem-solving skills Ability to stay calm, professional, and effective in stressful situations Strong customer service mindset with a polished, guest-focused demeanor Comfort with technology and learning new systems Flexible availability (weekends/holidays required) Preferred Experience in boutique or independent hotels Familiarity with MEWS PMS Experience helping open or reposition a hotel About Company The Amaya is a design-driven boutique hotel in Fort Wayne, created as a modern sanctuary for travelers and locals alike. Inspired by the world's most celebrated luxury retreats, The Amaya blends intentional architecture, serene interiors, and warm hospitality to offer guests a refined yet deeply personal experience. From our thoughtfully curated Nourish Market to the tranquil Mizu Pool (opening Spring 2026), every space is crafted to help guests slow down, reconnect, and feel at home. As a team, we are passionate about delivering genuine, intuitive service that anticipates needs before they're expressed. Our team is dedicated to thoughtful service, operational excellence, and creating memorable moments for every guest. We're building a culture that values collaboration, continuous improvement, and pride in the spaces we create. If you're energized by design-forward environments and meaningful guest interactions, join us.
    $48k-62k yearly 22d ago
  • Hotel General Manager

    JSK Hospitality

    Hotel director job in Hammond, IN

    Join One of Northern Indiana's Leading Hospitality Groups As one of the premier hospitality groups in Northern Indiana, we are proud of our rapid growth and strong reputation for excellence in guest service and team development. We own and operate Marriott, Hilton, and IHG Brands. With multiple properties and new locations on the horizon, we are expanding quickly-and so are the opportunities for our team members. Our newest acquisitions include two hotels in the Kentucky market and two in Mishawaka! If you have a heart for service, a passion for hospitality, and a drive to grow, you'll feel right at home with us. We believe in promoting from within, recognizing potential, and investing in our people. Here, you're not just filling a role-you're building a career with a company that values your contributions and is committed to your success. Job Summary: The General Manager is responsible for overseeing all hotel operations, ensuring the property runs efficiently and meets financial goals while providing exceptional guest experiences. This role involves leadership of all hotel departments, including front office, housekeeping, food and beverage, sales, marketing, and maintenance. The General Manager is also responsible for ensuring compliance with company policies, local regulations, and health and safety standards, while driving profitability, staff development, and overall operational excellence. Key Responsibilities: Operational Leadership & Management: Oversee all hotel operations, ensuring smooth day-to-day operations across all departments. Implement and enforce hotel policies and procedures to ensure the highest quality standards are met. Manage operational budgets, track performance against financial goals, and implement corrective actions to improve performance. Ensure all areas of the hotel are properly staffed and equipped to deliver top-tier service to guests. Guest Experience & Satisfaction: Lead the effort to provide exceptional guest service and create memorable guest experiences. Address guest complaints or concerns promptly and ensure swift resolution, maintaining a high level of guest satisfaction. Regularly assess guest feedback (e.g., surveys, reviews) to identify areas for improvement. Implement initiatives to enhance guest loyalty and promote repeat business. Staff Leadership & Development: Lead, mentor, and support all hotel department managers, ensuring they are trained, motivated, and aligned with the hotel's goals. Develop and execute employee training programs, ensuring staff members have the tools and knowledge to provide excellent service. Foster a positive and inclusive work culture that promotes teamwork, staff retention, and high performance. Conduct performance evaluations, provide regular feedback, and offer coaching to ensure the ongoing development of hotel personnel. Financial Management & Budgeting: Develop and manage the hotel's annual budget, ensuring cost control, maximization of revenue, and achievement of financial goals. Monitor operational expenses and identify opportunities for cost savings without compromising guest experience. Analyze financial reports and key performance indicators (KPIs) to track hotel performance and take corrective actions when necessary. Optimize room revenue through pricing strategies, occupancy management, and special offers. Sales & Marketing: Oversee the marketing and sales strategies to drive hotel bookings, group business, and events. Coordinate with the sales team to develop promotional campaigns and pricing strategies to maximize occupancy and revenue. Establish strong relationships with corporate clients, event planners, and travel agents to drive business to the hotel. Monitor local market trends and competitor activity to stay ahead of industry changes and opportunities. Compliance & Health & Safety: Ensure compliance with local, state, and federal regulations, including health and safety, environmental standards, and labor laws. Work with HR to ensure hotel staff is compliant with company policies, legal requirements, and industry standards. Oversee the hotel's security systems, ensuring the safety of guests, employees, and the property. Ensure adherence to all food safety and sanitation protocols, as well as emergency preparedness protocols. Property Maintenance & Management: Ensure the hotel building and facilities are well-maintained and meet brand standards, managing maintenance and repair schedules. Work with the maintenance team to address any property issues and prevent operational disruptions. Oversee the cleanliness and functionality of the hotel's physical spaces, including guest rooms, public areas, and back-of-house facilities. Reporting & Communication: Prepare and deliver regular reports on hotel performance, including financials, guest satisfaction, and operational goals, to ownership or regional leadership. Communicate regularly with corporate management, providing updates on hotel performance, challenges, and opportunities. Maintain clear and open communication channels between hotel departments to ensure cohesive operations. Qualifications: Education & Experience: Bachelor's degree in Hospitality Management, Business Administration, or a related field preferred. Minimum of 5-7 years of hotel management experience, including at least 3 years in a General Manager or equivalent leadership role. Experience managing all aspects of hotel operations, including front office, housekeeping, food and beverage, and sales. Proven track record of meeting or exceeding financial targets and managing budgets. Skills & Knowledge: Strong leadership skills, with the ability to inspire, motivate, and manage a diverse team. Excellent communication and interpersonal skills, with the ability to build relationships with staff, guests, and business partners. Strong financial acumen, including experience with budgeting, forecasting, and financial reporting. Deep understanding of hotel operations and service standards, with the ability to drive operational excellence. Knowledge of hotel management software, property management systems (PMS), and other industry-related technologies. Ability to assess market trends, identify business opportunities, and develop effective strategies for hotel growth. Personal Characteristics: Strong problem-solving and decision-making abilities, with a proactive approach to challenges. Results-oriented, with a focus on achieving operational and financial goals. Customer-focused with a passion for providing exceptional guest service. Ability to work under pressure and manage multiple tasks effectively. Positive, professional, and charismatic with a strong presence as the face of the hotel. Physical Demands: Ability to stand, walk, and move around the hotel for extended periods of time. Ability to lift and carry up to 50 pounds when needed. Flexibility to work weekends, holidays, and evening hours as required. JSK Hospitality is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.
    $47k-71k yearly est. 60d+ ago
  • Hotel Sales Manager- Spark by Hilton

    Paycor Hospitality

    Hotel director job in Des Plaines, IL

    Summary Statement: The Sales Manager is responsible for the directing the sales and marketing efforts of the hotel alongside the Director of Sales and the Events Coordinator. Primary Duties and Accountabilities: Achieves marketing and sales operational objectives by contributing marketing and sales information and recommendations to strategic plans Meets marketing and sales financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions. Accomplishes marketing and sales objectives by planning, developing, implementing, and evaluating advertising materials and sales promotion programs, developing field sales action plans. Conducts cold calls to obtain new business and corporate accounts. Attends revenue calls and staff meetings to discuss current positions of the market and future trends. Provides relevant analytical information to the Director of Sales and the General Manager by collecting, analyzing, and summarizing market data and trends. Protects organization's value by keeping information confidential. Participates in preparing budgets and provides periodic progress reports to staff directors for any event projects. Prepares and modifies sales and marketing contracts as requested Coordinate appointments and visits to meet and follow up with established clients as we to develop new client relationships. Skills, Education, Background and Experience: High School diploma Excellent communication skills, including writing, proof reading skills, and speaking. Ability to manage multiple projects and work assignments from a variety of staff and volunteers. Excellent interpersonal skills both in person and by phone, with high professionalism. Ability to start and accomplish projects with little supervision. Strong understanding of some financial and trend reports - P&L, Budgets, STAR. Outstanding customer service ethic and high expectations for quality. At least 3 years of experience with office administrative management. Proficient using the latest versions of Microsoft Word, Excel, PowerPoint, Access, and mail merges; email and web searches. Job Type: Full-time Pay: From $50,000 per year- Salary negotiable pending experience level. Benefits: 401(k) Dental insurance Employee discount Health insurance Life insurance Paid time off Vision insurance Schedule: Monday to Friday 8am-5pm (45 hours a week) Weekends as needed Experience: Hotel management: 1 year (Required) Work Location: In person- Business professional dress code, Smoke free office. If offered, employment is contingent on cleared Background check.
    $50k yearly 55d ago
  • Hotel Maintenance

    General Accounts

    Hotel director job in Fort Wayne, IN

    Benefits: Free uniforms Wellness resources Dental insurance Employee discounts Health insurance Paid time off Vision insurance Company OverviewWe provide the best in hospitality - to our employees and our guests. We offer both part-time and full-time careers; flexible schedules and steady employment; extra cash or career growth. We hire friendly employees who provide quality service. Benefits/Perks: Medical, Dental, Vision, Paid time off, 401(k) for full-time employees All employees get discounts on hotel's outside of their hotel they work in Daily Pay: access to your already earned wages before payday *Hourly Employees Only* Job SummaryDo you consider yourself skilled in carpentry, painting, plumbing, and electrical systems?We are looking for an individual that has an array of skills to do general maintenance at our hotel. We will keep you busy and if you prefer working on projects by yourself, this job is for you. Responsibilities: This position will be inside hotel rooms or outside on the grounds of the property. Perform and provide exceptional quality work and services Perform work in a timely manner There will always be something different needing to be maintained or fixed, so you will have a variety in this position. Qualifications: Able to lift, stand, carry tools and equipment have some previous experience in carpentry, painting, plumbing, and electrical work. General maintenance and repair knowledge Compensation: $15.30 - $17.00 per hour
    $15.3-17 hourly Auto-Apply 60d+ ago
  • Hotel Sales Manager

    Marriott Schaumburg

    Hotel director job in Schaumburg, IL

    We're looking for an active, customer-focused team player with exceptional sales skills to be the next sales manager at our busy hotel. You'll be in charge of developing a sales plan that includes soliciting new and existing accounts to meet and exceed revenue targets via outside sales calls, on-site visits, sales tours, and community networking. This energetic salesperson will be able to enhance revenue by researching local market trends and competition behavior to discover and close business leads. Please apply today if you have 2 years or more of experience in sales and marketing, enjoy taking on new challenges, and enjoy meeting new people! This is a bonus-eligible position.
    $36k-54k yearly est. 60d+ ago
  • Hotel General Manager

    Mehr Consultancy

    Hotel director job in Columbia, IL

    We are seeking a dedicated Hotel General Manager to oversee operations and ensure an exceptional guest experience. The ideal candidate is a strong leader who thrives in hospitality, possesses excellent communication, time management, and organizational skills, and is committed to delivering outstanding customer service. Key Responsibilities: Oversee all hotel operations to maximize revenue, guest satisfaction, and brand standards compliance. Lead marketing and advertising efforts to drive occupancy and revenue. Develop and maintain positive relationships within the local community. Manage inventory, record-keeping, and ensure budgeted cost controls. Hire, train, and motivate employees while fostering teamwork and growth. Handle guest, employee, and property issues professionally. Be available for on-call responsibilities and emergency coverage. Maintain compliance with federal, state, and local regulations. Ensure all required reports on revenue, expenses, and operations are submitted timely. Essential Skills & Qualifications: Previous experience as a General Manager or Assistant General Manager. Ability to lead, delegate, and resolve conflicts professionally. Strong organizational skills and attention to detail. Ability to work independently with minimal supervision. Professional demeanor with excellent guest service skills. Must meet property grooming standards. Willingness to work all shifts as needed, including weekends and holidays.
    $44k-67k yearly est. Auto-Apply 60d+ ago

Learn more about hotel director jobs

How much does a hotel director earn in Berwyn, IL?

The average hotel director in Berwyn, IL earns between $45,000 and $106,000 annually. This compares to the national average hotel director range of $49,000 to $133,000.

Average hotel director salary in Berwyn, IL

$69,000

What are the biggest employers of Hotel Directors in Berwyn, IL?

The biggest employers of Hotel Directors in Berwyn, IL are:
  1. Hyatt Hotels
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