Job DescriptionDo you enjoy meeting new people, driving sales, and witnessing the fruits of your labor? We're looking for a dedicated director of sales to assist the hotel in reaching its sales targets. You'll be in charge of developing our sales strategy and goals, training and assessing our sales force, collaborating with sales managers, and ensuring that we create new and recurring business from various hotel sectors. Our ideal candidate is a leader, innovator, hard worker, and brings 5+ years of sales experience to the role. Apply now if this sounds like you!Responsibilities:
Boost revenue and increase new guest visits through strategic outbound sales efforts that may include phone solicitation to local professionals, corporations, and members of your personal network
Implement a strategic plan that aligns with revenue management and hotel objectives to assist the sales staff in meeting and exceeding room booking goals
Formulate sales strategies that sustain high levels of occupancy and profitability in collaboration with department managers and their goals
Design a strategy to meet hotel financial goals, create marketing deliverables, and develop an annual sales forecast by analyzing market data
Deliver previous and upcoming week's sales activity reports, as well as monthly sales expense reports, and meet with department managers to keep them up to date on all hotel sales-related expenses
Qualifications:
Proven track record of sales success in lead-generation and closing skills
High school diploma or equivalent (GED) and a bachelor's degree in a relevant field required
5+ years of experience in sales, preferably in the hospitality field, is required
Must be able to use basic computer software including Microsoft Office
Prior experience in the hospitality field is a plus
About Company
GF Hotels and Resorts, based in Philadelphia, Pennsylvania, is a full-service hospitality ownership and management company that, through its operating affiliates, works on behalf of a variety of individual owners, real estate funds, and institutional lenders. GF believes in the enterprising spirit with a promise of integrity and an overall passion for hospitality.
At GF, we believe that people are the key to our success. We offer health insurance, paid time off, ongoing learning opportunities, competitive compensation, plus a great culture.
$78k-127k yearly est. 4d ago
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Hotel Night Manager - Saint Kate the Arts Hotel
Hotels 4.2
Hotel director job in Milwaukee, WI
Hotel Night Manager - Saint Kate the Arts Hotel - (220003XU) Description As one of Milwaukee's most esteemed hotels and the only arts hotel in the city, we offer our guests a modern luxury experience with an artistic twist. Located in the prime location of the Entertainment District, we not only welcome guests looking for a unique hotel experience. We also open our doors to theater and concert goers, food enthusiasts, and guests seeking out live entertainment. Get to know us more: ********************************
The Night Manager will oversee all hotel operations in the absence of department managers and is responsible for supervising all third shift associates. They'll aim to exceed guest expectations while they resolve all guest complaints. The Night Manager will take the lead in emergency situations and assist in directing other associates/guests. We're looking for a hospitality professional that understands the unique situations that arise during 3rd shift, and is ready to tackle them with excitement and tact.
ESSENTIAL FUNCTIONS:
Respond to guest complaints. Conducts thorough research to develop the most effective solution and negotiate results. Listen and extend assistance in order to resolve any problems that may arise.
Complete knowledge of back of house procedures - Daily department operations and emergency procedures
Assist in enforcing decisions made by department managers. Act as Manager on Duty.
Handles noise complaints, credit problems, employee conflicts, guest relocation, and rejection of unruly guests. Partner with hotel security team and use good judgement.
Reliable attendance is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment.
Guest room and public area inspections on a nightly basis.
Help other departments as needed.
Perform other duties as assigned.
POSITION REQUIREMENTS:
Customer service experience required. Hospitality experience preferred.
Previous experience working third shift preferred.
Basic leadership skills including coaching, motivating, counseling, and disciplining.
Ability to use computer keyboard, telephone, and electronic equipment to meet requests effectively.
Ability to communicate all significant incidents/accidents in clear English language, utilizing excellent writing skills.
Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to diffuse anger and collect accurate information and professionally resolve problems.
Considerable knowledge of all departments' functionality, hotel facilities/services, as well as city and current events.
BENEFITS
Medical, dental, vision, life insurance available after 30 days
Discounted downtown parking
Begin earning PTO immediately
Discounts at Marcus Hotels & Resorts properties & access to discounted tickets at Marcus Theaters
Primary Location: United States-Wisconsin-MilwaukeeWork Locations: Saint Kate The Arts Hotel 139 E Kilbourn Avenue Milwaukee 53202Job: Guest ServicesOrganization: HotelsSchedule: Full-time Employee Status: RegularJob Type: ExperiencedJob Level: Manager with Direct ReportsJob Posting: Aug 23, 2022, 1:03:19 AM
$84k-119k yearly est. Auto-Apply 60d+ ago
Hotel General Manager
American Cruise Lines 4.4
Hotel director job in Saint Paul, MN
American Cruise Lines, the largest USA flagged cruise line in the United States, is looking to add Hotel General Managers to our shipboard team for our 2026 season. American Cruise Lines only operates within the United States and has no more than 200 passenger vessels that create a one-of-a-kind small ship experience. With newly constructed vessels being added to our fleet, it is a great opportunity to join our shipboard management team.
The Hotel General Manager is the senior hotel officer who is responsible for managing the daily guest experience through hospitality, customer service, housekeeping, and food service operations on the ship. The Hotel General Manager supervises and evaluates the shipboard hotel management team and is the primary representative of American Cruise Lines to the guests.
The Hotel General Manager ensures all shipboard employees follow approved company procedures including service standards for dining, culinary, housekeeping, shore excursions, onboard enrichment, guest services, crew morale, and training. The Hotel General Manager is responsible for service excellence and superior guest satisfaction, which is a critical measure of success. The Hotel General Manager is accountable for the performance of all Hotel Department crew members, particularly the Hotel Officers and Executive Chef. The Hotel General Manager is expected to provide gracious hospitality to the guests while being safe, courteous, professional, and efficient.
At American Cruise Lines, we are driven by our values-Optimism, Commitment, Patriotism, and Merit. These values shape our culture, our service, and our people, guiding us as we work together to
Share America's Story on the Finest American Ships.
Responsibilities:
Supervise the Assistant Hotel Manager, Housekeeping Manager, Restaurant Manager, Cruise Director, Excursions Director, Executive Chef & Guest Service Coordinator.
Hold officers and crew accountable to American Cruise Lines' standards.
Comply with American Cruise Lines' Operations Manual, service standards, and procedures.
Responsible for assessing the management team and providing immediate corrective feedback.
Anticipate the needs of guests and crew.
Respond quickly to guest requests and ensure follow-up.
Identify and resolve problems immediately and request home office support as needed.
Ability to speak and present in front of all guests in person using a microphone.
Management presence during meals services, cocktail hour, and onboard events.
Oversee food service and culinary operations for guests and crew to include food quality, presentation, service, and timely delivery.
Ensure Chefs are following approved menus and recipes.
Oversee crew orientation, scheduling, crew appearance uniform standards, and discipline.
Lead and direct ship officers in achieving weekly sales goals.
Maintain impeccable cleanliness in passenger areas and ensure all housekeeping standards are followed.
Manage shipboard business transactions, accounting, timecards, and home office reporting.
Responsible for managing all hotel and food inventories.
Work with the Executive Chef to ensure food and hotel supplies are ordered and received timely.
Complete daily ship inspection with Mate & Assistant Hotel Manager to generate daily work list and follow up to ensure tasks are completed.
Create positive crew experiences.
Coordinate all staff to create specific, measurable, achievable, and realistic game plans in order to provide our guests with a memorable cruise on each of our itineraries.
Perform bartending duties as needed with other management personnel.
Other duties as assigned.
Qualifications:
3+ years of hotel or food and beverage management experience.
Bachelor's degree in business or hospitality management is preferred.
Proficiency in Microsoft Office Suite applications.
Willing to live and work aboard the ship.
Optimism and a hardworking drive to succeed.
Cruise industry experience not required.
Ability to meet moderate physical demands, including lifting, bending, climbing, and long periods of walking or standing.
Ability to satisfactorily pass US Coast Guard regulated pre-employment drug test and periodic consortium testing. This includes testing for marijuana and other controlled substances.
Available to travel and work a flexible schedule including 14 to 15 hour days for six to eight weeks at a time.
Transportation Worker Identification Credential (TWIC).
Attributes for Success:
Commit to our American mission and share our American key values.
Live our American core competences.
Be the solution. It may not be my job, but it is my responsibility.
Always do right. This will gratify some and astonish the rest.
Work Schedule:
7 Days per week while onboard the ship.
6 to 8 weeks working and living onboard the ship.
1 to 2 weeks shore leave vacation.
Perks:
Benefits package including medical, dental, and matching 401k.
Complimentary travel accommodations.
Training programs to support you.
Continuous growth in the company.
Covered Expenses - American Cruise Lines provides travel to and from your assigned vessel, room and board, uniforms, and paid training from industry experts.
*Job sites across the nation*
$63k-80k yearly est. 57d ago
Hotel Director of Sales
Kinseth Hospitality 3.8
Hotel director job in Owatonna, MN
$45,000 annually.
What we offer:
Health, Dental, Vision and other benefits available after 60 days
DailyPay
401k
Paid Training
Paid PTO
Referral program
Discounts at all Kinseth Hotel Corporation hotels and restaurants
SUMMARY
Oversees the sales of the products and services of the hotel, banquet and restaurant. Supervises sales department employees.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
Participates in preparation of annual hotel budget and oversees development and implementation of marketing plans and action plans, development of special promotions or packages, and ideas to build occupancy.
Tracks activities of the competition and the market and the hotel's position in the market and communicate significant changes to General Manager and Director of Operations.
Participates in industry and civic organizations to promote business opportunities.
Leads hotel sales department meetings.
Makes solicitation and service calls in person, through mail/email, and by telephone on assigned accounts to promote and sell hotel, banquet and restaurant facility space and services.
Makes solicitation calls to potential new accounts. Responds to inquiries from customers, prospective clients and the corporate office.
Prepare proposals and confirmations for group bookings, conducts tours of the property with prospective customers.
Informs other departments of upcoming events and works with them to ensure proper planning throughout the property.
Maintains and uses the accounts tracing system/database and customer account files to generate future business. Ensures proper use of all KHC computer systems.
Follows company credit and deposit policies when booking business.
Prepares sales reports and records sales calls and activities as required.
Monitors guest satisfaction through follow-up surveys, thank you cards and calls.
Meets and/or exceeds individual quantitative revenue and production goals set forth by the General Manager.
Compliance with Human Resource policies and procedures as outlined in HR Administration & Operations Guide.
Timely processing of invoices and follows all purchasing policies.
KHC POLICIES: Responsible for following all KHC policies and procedures as set forth in the KHC handbook and property specific guidelines/standards. These policies include dress code, safety and performance standards. Employees must also maintain a professional image and report to work as scheduled.
SUPERVISORY RESPONSIBILITIES: Directly supervises 1-4 employees in the Sales Department. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; monitoring and appraising work performance; rewarding and disciplining employees; addressing complaints and resolving problems.
PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. All employees must follow proper safety precautions at all times to avoid injuries.
While performing the duties of this job, the employee is regularly required to stand; use hands to handle, grasp or type; and talk or hear. The employee frequently is required to walk and reach with hands and arms. The employee is occasionally required to sit; climb or balance; stoop, kneel, crouch, bend or twist; smell; and to push, pull or lift over 10 pounds. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.
$45k yearly 11d ago
Hotel Houseperson
Springhill Suites Eau Claire
Hotel director job in Eau Claire, WI
Job Description
We're searching for a houseperson with exceptional people skills who is enthusiastic and courteous to make sure our hotel guests have a wonderful stay. Responsibilities for this position include keeping the hotel's public areas clean, such as hallways, meeting rooms, and the lobby.
Additionally, you will help deliver guest-requested items such as amenities, cribs, and bedding, and perform any specially assigned tasks by housekeeping managers. Our ideal applicant has at least one year of housekeeping or houseperson experience, as well as a strong commitment to providing outstanding customer service. Please apply right away if this sounds like a great opportunity!
Part-Time: 7 am - 3 pm or 3 pm - 11 pm, weekends required
Compensation:
$16 per hour
Responsibilities:
Walk all assigned floors at beginning of the shift and collect trash, soiled linen, and other items per management requests
Ensure the highest level of customer service by anticipating and responding quickly to visitors' requests
Retrieve clean linens from housekeeping storage facilities and distribute them to each floor
Assure a clean environment in the guest rooms, corridors, lobby, and other work areas
Bring requested supplies, such as rollaway beds, cribs, and blankets, to guest rooms
Qualifications:
Solid work ethic and excellent organizational, time management, and communication skills
1 year experience as a houseperson or housekeeper strongly desired
Must have a strong focus on putting the guest first with exceptional customer service experience
Good understanding of cleaning techniques and products
About Company
Brand New Property located next to the Sonnentag Center!
SpringHill Suites by Marriott Eau Claire is offering accommodations in Eau Claire. The property is located across the Carson Park entrance, near YMCA Tennis Center, Hobbs Center, 1.6 miles from the University of Wisconsin-Eau Claire, and 24 miles from the University of Wisconsin-Stout.
$16 hourly 16d ago
Rooms Manager, Hotel Metro
Coury Hospitality 3.5
Hotel director job in Milwaukee, WI
DEPARTMENT: Rooms REPORTS TO: Managing Director STATUS: Exempt The Rooms Manager assists the General Manager in promoting, managing, and coordinating the daily operations of the hotel. This position assists in implementing and communicating company policies and standards as well as providing excellent customer service.
JOB DUTIES:
Operational Management Duties
Assists the General Manager in leading the departmental teams including housekeeping, valet/bellman, and front desk in the development and implementation of property-wide strategies; oversees these departments to ensure an optimal level of service and hospitality are provided to the hotel guests and clients.
Assists the GM in preparation of forecasts and reports and assists in the development, implementation and monitoring of the budget to maximize revenue and minimize expenses while ensuring adequate supplies and staff are on hand to provide top quality customer service.
Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
Monitors and maintains the front office systems and equipment to ensure optimum performance.
Ensures a viable key control program is in place.
Provides a safe working environment in compliance with OSHA/MSDS.
Management of the Guest Experience
Assists in providing leadership to all hotel associates and inspiring them to achieve the hotel's customer service goals and objectives.
Attentive to guest satisfaction scores and works toward increasing departmental and overall guest satisfaction. Creates specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies.
Takes proactive approaches when dealing with guest concerns. Resolves customer complaints and anticipates potential problems by reviewing and monitoring operational issues, business flow and associate performance.
Assists employees in understanding guests' ever-changing needs and expectations, and how to exceed them.
Makes sure that staffing levels are appropriate to exceed guest expectations.
Assists with Guest Service Training, including training on Service Recovery, creating service "wow's" and opportunities to upsell and cross-sell.
Employee and Manager Relations
Assists with interviewing, selection, training, scheduling, coaching and support of associates, ensuring they perform in accordance with established hotel standards and consistent with our hotel core values.
In conjunction with Managing Director, sets clear performance expectations for managers and staff.
Works with HR to ensure orientations and trainings are completed in a timely fashion.
Takes proactive approaches when dealing with employee concerns.
Appropriately assesses contributions and performance of employees; provides appropriate recognition.
Assists team supervisors with constructive coaching and counseling.
Stays readily available and approachable for all employees. Practices open door policy. Involves HR when appropriate and in a timely manner.
Leads by example demonstrating self-confidence, energy and enthusiasm.
Quality Control
Solicits feedback for continuous improvement.
Ensures the hotel is meeting all quality standards including customer service, check- in/reservation process, safety and security/loss prevention, maintenance, coffee service/breakfast, maintenance, housekeeping and laundry standards.
Serve on the hotel's safety committee.
Position Requirements
Associate or Bachelor's degree preferred.
Intermediate knowledge of overall hotel operations.
Working knowledge of LightSpeed, Microsoft Office products including Word, Excel, and Outlook.
Must have valid driver's license, and acceptable driving history subject to company approval.
The ability to demonstrate leadership and a professional image to associates and guests.
Strong management skills; ability to appropriately assign/delegate work and authority to others in the accomplishment of goals.
Ability to demonstrate accuracy and thoroughness, monitors own work to ensure quality and applies feedback to improve performance.
Ability to manage difficult guest situations; responds promptly to guest needs.
Ability to show flexibility in response to change and adapt to and accommodate new methods and procedures.
Excellent interpersonal skills, demonstrated positive customer service skills, and ability to relate to people of varying ages and backgrounds.
Ability to present and express ideas and information clearly and concisely in a manner appropriate to audience, whether oral or written.
The ability to foster commitment, team spirit and trust.
Work Environment
Work schedule varies and may include working on holidays, weekends and alternate shifts.
Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.
$53k-78k yearly est. 18d ago
Director of Rooms
Marcus Corporation 4.4
Hotel director job in Lake Geneva, WI
We're seeking an energetic, visionary leader to serve as Director of Rooms at the Grand Geneva Resort & Spa. In this role, you'll oversee all front office and housekeeping operations, ensuring seamless, profitable performance while upholding the highest quality standards. As a key member of the Executive Committee, you'll influence strategic decisions that shape our AAA Four Diamond resort experience. This is an extraordinary opportunity to showcase your leadership at a prestigious, full-service destination and help us deliver the exceptional guest experiences that set us apart.
Grand Geneva in Lake Geneva is a 1,300 acre, AAA Four Diamond resort and spa recognized as a Top Resort in the Midwest by Conde Nast Traveler. This award-winning, all-seasons destination features over 746 guest accommodations, the WELL Spa & Salon, two championship golf courses and an 11-hole short course, fitness facilities, a ski hill and terrain park, and 9 unique food and beverage outlets. Our name in the area means home, family and tradition. We have a strong sense of tradition, and we're looking to create a strong, bright future - a future that includes you.
What you will be doing:
* Oversee rooms operations, including front office and housekeeping, to ensure smooth daily operations.
* Oversee vacation club operations, including reporting to board of directors and brand.
* Enhance the guest experience by monitoring guest satisfaction scores, address concerns, and lead initiatives to improve service quality.
* Lead and develop a high-performing team by recruiting, training, scheduling, and motivating staff while upholding exceptional service standards.
* Ensure financial performance by controlling payroll, expenses, and budgeting to align with business goals.
* Drive revenue and strategy through forecasting, pricing strategies, and strategic planning to maximize room revenue.
* Uphold cleanliness and quality, ensuring guest areas meet brand standards and housekeeping maintains top-tier service levels.
* Foster cross-department collaboration by maintaining strong communication and supporting other hotel leaders in achieving success.
* Handle guest issues and complaints while empowering staff to resolve problems and step in when needed to ensure guest satisfaction.
What we are looking for:
* Previous experience in Rooms Operations (Housekeeping, Front Office and Guest Services) with prior management and leadership oversight, preferably as director or general manager.
* Demonstrates hospitality expertise and strong knowledge of housekeeping procedures, hotel registration and reservation systems, and dealing with special projects while balancing daily responsibilities.
* Ability to interpret and analyze financial statements to identify issues and recommend effective solutions.
* Experience with Opera, HotSOS, Revinate,UKG, and statistical data analysis for operational improvements highly preferred.
* Ability to train, mentor, and develop staff for career growth.
* Skilled in handling guest issues with professionalism, patience, and diplomacy as well as be able to problem solve and demonstrate conflict resolution amongst staff.
* Excellent interpersonal, communication, organization, analytical, and leadership skills.
* Ability to work varied shifts, including nights, weekends, and holidays, with physical stamina for inspections.
What's in it for you?
* Eligible for customary Executive Committee benefits and annual Executive Committee bonus
* Signing privileges at Grand Geneva food & beverage outlets
* Room discounts at Marcus Hotels & Resorts properties
* Discounts at other Marcus Hotels & Resorts restaurants, cafes, lounges, golfing, skiing, and spa
* "Two for One" movie theater coupons at Marcus Theatres
* Free employee parking and meal during shift
* Complimentary gym membership
* Ability to grow your career and transfer from one property to another
* Paid time off
* Flexible scheduling
* Medical, dental, and vision insurance (offered after 1 month of employment), company-paid life insurance, employee assistance program offer, and 401k with employer match
* And more!
About Us:
A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich 60-year history of operational and service excellence. We are "People Pleasing People" who strive daily to create extraordinary experiences for guests and associates alike. Focused on expanding our U.S.-based portfolio of 16 hotels and resorts, our properties are known for their unique character and style.
Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.
The Grand Geneva Resort & Spa is an Equal Opportunity Employer.
Additional Information
$37k-55k yearly est. 43d ago
Hotel Manager
Americinn
Hotel director job in Little Falls, MN
Job DescriptionBenefits:
Bonus based on performance
Employee discounts
Paid time off
Benefits/Perks
Competitive wages
Career Growth Opportunities
Fun and Energetic Environment
Job Summary
We are seeking a positive, friendly, and experienced Hotel Manager to organize and oversee daily operations of our facilities. As the Hotel Manager, you will provide strategic direction for the company and supervise the activities of our diverse workforce.
The Hotel Manager will be involved in every aspect of the hotel operations, from dealing with customer complaints to strategizing and preparing reports. The Hotel Manager must possess excellent communication skills and remain focused on ensuring both positive customer experiences and positive team/employee experiences. The ideal candidate is a team player as well as an effective leader, capable of leading by example and fostering a climate of cooperation and teamwork.
Responsibilities
Oversee the work of all employees and set clear objectives
Hire qualified personnel according to standards set forth by the company
Organize and coordinate operations and allocate responsibilities to ensure maximum efficiency
Manage budgets and expenses, analyze and report on financial information
Develop and implement a strong marketing strategy to promote the hotels services
Communicate with customers when appropriate
Resolve issues that arise with maintenance, equipment, and renovations
Collaborate with outside entities including suppliers, vendors, event planners, and travel agencies
Conduct regular inspections of the facility and uphold strict compliance with health and safety standards
Qualifications
Proven experience as a Hotel Manager is preferred
Familiarity with hospitality industry standards
Proficiency in English; knowledge of additional languages is a plus
Well-versed in hotel management best practices and relevant laws/guidelines
Ability to resolve issues with a customer-focused orientation
An outgoing personality
Excellent communication skills
Strong organizational and time-management skills
Bachelors degree in Hospitality Management, Business Administration, or relevant field is preferred
$52k-80k yearly est. 23d ago
Director of Rooms
Grand Geneva Resort & Spa 4.0
Hotel director job in Lake Geneva, WI
Director of Rooms - (250002UL) Description We're seeking an energetic, visionary leader to serve as Director of Rooms at the Grand Geneva Resort & Spa. In this role, you'll oversee all front office and housekeeping operations, ensuring seamless, profitable performance while upholding the highest quality standards.
As a key member of the Executive Committee, you'll influence strategic decisions that shape our AAA Four Diamond resort experience.
This is an extraordinary opportunity to showcase your leadership at a prestigious, full-service destination and help us deliver the exceptional guest experiences that set us apart.
Grand Geneva in Lake Geneva is a 1,300 acre, AAA Four Diamond resort and spa recognized as a Top Resort in the Midwest by Conde Nast Traveler.
This award-winning, all-seasons destination features over 746 guest accommodations, the WELL Spa & Salon, two championship golf courses and an 11-hole short course, fitness facilities, a ski hill and terrain park, and 9 unique food and beverage outlets.
Our name in the area means home, family and tradition.
We have a strong sense of tradition, and we're looking to create a strong, bright future - a future that includes you.
What you will be doing:· Oversee rooms operations, including front office and housekeeping, to ensure smooth daily operations.
· Oversee vacation club operations, including reporting to board of directors and brand.
· Enhance the guest experience by monitoring guest satisfaction scores, address concerns, and lead initiatives to improve service quality.
· Lead and develop a high-performing team by recruiting, training, scheduling, and motivating staff while upholding exceptional service standards.
· Ensure financial performance by controlling payroll, expenses, and budgeting to align with business goals.
· Drive revenue and strategy through forecasting, pricing strategies, and strategic planning to maximize room revenue.
· Uphold cleanliness and quality, ensuring guest areas meet brand standards and housekeeping maintains top-tier service levels.
· Foster cross-department collaboration by maintaining strong communication and supporting other hotel leaders in achieving success.
· Handle guest issues and complaints while empowering staff to resolve problems and step in when needed to ensure guest satisfaction.
What we are looking for:· Previous experience in Rooms Operations (Housekeeping, Front Office and Guest Services) with prior management and leadership oversight, preferably as director or general manager.
· Demonstrates hospitality expertise and strong knowledge of housekeeping procedures, hotel registration and reservation systems, and dealing with special projects while balancing daily responsibilities.
· Ability to interpret and analyze financial statements to identify issues and recommend effective solutions.
· Experience with Opera, HotSOS, Revinate,UKG, and statistical data analysis for operational improvements highly preferred.
· Ability to train, mentor, and develop staff for career growth.
· Skilled in handling guest issues with professionalism, patience, and diplomacy as well as be able to problem solve and demonstrate conflict resolution amongst staff.
· Excellent interpersonal, communication, organization, analytical, and leadership skills.
· Ability to work varied shifts, including nights, weekends, and holidays, with physical stamina for inspections.
What's in it for you?· Eligible for customary Executive Committee benefits and annual Executive Committee bonus· Signing privileges at Grand Geneva food & beverage outlets· Room discounts at Marcus Hotels & Resorts properties· Discounts at other Marcus Hotels & Resorts restaurants, cafes, lounges, golfing, skiing, and spa· “Two for One” movie theater coupons at Marcus Theatres· Free employee parking and meal during shift· Complimentary gym membership· Ability to grow your career and transfer from one property to another· Paid time off· Flexible scheduling· Medical, dental, and vision insurance (offered after 1 month of employment), company-paid life insurance, employee assistance program offer, and 401k with employer match· And more!About Us:A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich 60-year history of operational and service excellence.
We are “People Pleasing People” who strive daily to create extraordinary experiences for guests and associates alike.
Focused on expanding our U.
S.
-based portfolio of 16 hotels and resorts, our properties are known for their unique character and style.
Note: This document describes the general nature and level of work required of people in the job.
It is not intended to be an all-encompassing list of responsibilities, duties, and skills.
The Grand Geneva Resort & Spa is an Equal Opportunity Employer.
Primary Location: United States-Wisconsin-Lake GenevaWork Locations: Grand Geneva Resort 7036 Grand Geneva Way Highway 50 East Lake Geneva 53147Job: Property ExecutiveJob Posting: Dec 17, 2025, 7:46:02 PM
$62k-78k yearly est. Auto-Apply 2h ago
Hotel General Manager - Franchise
Hilton Worldwide 4.5
Hotel director job in Madison, WI
Job Requirements We are seeking a dynamic, strategic leader with exceptional communication and team engagement skills to join Marcus Hotels and Resorts as the General Manager of the Hilton Madison Monona Terrace. This individual will be responsible for delivering operational excellence and memorable guest experiences while fostering a positive, high-performance culture.
Success in this role will be measured by the achievement of financial goals, guest satisfaction scores, associate engagement results, and the hotel's continued reputation as a pillar in the Madison community. If you are a results-oriented leader passionate about hospitality, team development, and community engagement, we invite you to explore this exciting opportunity with us.
About the Hilton Madison Monona Terrace
Nestled on the sparkling shores of Lake Monona, the Hilton Madison Monona Terrace offers breathtaking views of the city and surrounding lakes. Built in 2000, this 14-story, 240-room hotel is just one block from the State Capitol and minutes from the University of Wisconsin. Adjacent to the vibrant Monona Terrace Community and Convention Center, the property offers guests easy access to rooftop concerts, lakeside cultural events, and local art exhibits.
What you will be doing:
* Champion the hotel's strategic vision and drive its execution through innovative planning and decisive leadership.
* Foster a culture of excellence by empowering associates to deliver outstanding guest service and personalized care.
* Serve as an active community partner, enhancing the hotel's presence and impact within the local area.
* Ensure financial performance by delivering accurate forecasts and making timely staffing and operational adjustments.
* Lead revenue-generating initiatives and adapt quickly to market trends by guiding Commercial Team efforts.
* Engage directly in sales efforts through property tours, presentations, and client meetings to support business growth.
* Oversee the recruitment, training, development, and retention of top talent across all departments.
* Provide ongoing support and guidance to team members, cultivating a respectful and productive work environment.
What we are looking for:
* Team-oriented and people-centric
* Exceptional attention to detail
* Quantifiable track record of past success
* Associate champion with strong selection, development and mentorship experience
* Strategic thinker as it relates to business leadership and revenue management
* Ability to direct marketing and sales efforts to constantly position property as a compset leader
* Capable of gathering/analyzing competitive market intelligence
* Experience as a Hotel General Manager or other key leadership roles within a full-service branded or non-branded environment is required (Hilton brand and systems experience would be helpful)
* Previous experience in union settings beneficial
* A Bachelor's degree is not required but greatly preferred
What's in it for you?
* Standard Hotel Executive privileges
* Potential for annual incentives based on property and personal performance
* Discounts at Marcus Hotels & Resort locations & Hilton worldwide locations
* Free/discounted movie tickets at Marcus Theater locations
* Participation in a matching 401k after one month
* Medical, dental, vision and life insurance
* A generous Paid Time Off (PTO) program
* Free employee parking on site
* Free meal during each shift worked
* Hilton branded training and development
* Ability to transfer and promote within Marcus Hotels & Resorts
Who We Are
A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich 60 year history of operational and service excellence. We are "People Pleasing People" who strive daily to create extraordinary experiences for guests and associates alike. Focused on expanding our U.S. based portfolio of 16 hotels and resorts, our properties are known for their unique character and style.
We are an equal opportunity employer and maintain a drug free work place. This organization uses E-Verify to confirm employment eligibility in the US.
Disclaimer
This job posting is for a position at a hotel that is owned and operated by an independent franchisee. The franchisee controls all aspects of the hotel's employment practices, including recruiting, hiring, salary, benefits and compensation decisions, and the collection and processing of the personal data that you provide on this website. If you accept this position, you will be employed by a franchisee and not by Hilton. You will not be eligible from compensation or benefits from Hilton. You will be eligible for compensation or benefits only as may be provided to you by the independent franchisee.
$65k-92k yearly est. 22d ago
Hotel Houseperson
Gaming Enterprise 3.9
Hotel director job in Prior Lake, MN
Are you passionate about delivering a great guest experience? No experience required to launch your career in our full-service hotel. Come join our Housekeeping Team and be a part of the reason of guest have a memorable hotel experience! Enjoy weekly pay, free uniforms, and health benefits.
Starting pay up to $16.50 an hour based on shift and a $1,000 signing bonus.
Job Overview: Maintain the cleanliness of the guest rooms and hallways, as well as the lobby and other workspaces. Check all allocated floors at the start of each shift and during the day to collect garbage, soiled linen, and restock linen/supplies as needed. Ensure the highest level of customer service by anticipating and responding quickly to guests/employee requests.
Illuminate Your Future: What You'll Do:
Strips guest rooms of soiled linen and towels. Checks and empties all ashtrays and trashcans throughout the hotel. Collects room attendant's trash and take to appropriate area for pick up. Ensures cleanliness of public areas including hallways, elevators, vending rooms and service areas. Cleans and maintains Spa and Tower Boardroom. Accurately completes daily paperwork.
Collects drink ware for washing and delivers to assigned service areas.
Shampoos carpet using heavy equipment and extractors.
Inventory and maintain cleanliness of storerooms. Stocks linen in service closets.
Delivers and removes guest requested items such as rollaways, cribs and refrigerators.
Notifies supervisor of any guest room issues including maintenance and security needs.
Occasional tasks.
No previous experience required.
Outstanding Benefits & Awesome Perks: Enjoy competitive weekly pay, outstanding benefits, and advancement opportunities at the SMSC Gaming Enterprise. Eligible Team Members are offered a comprehensive benefits package include medical, dental, life and disability insurance, onsite medical clinics and pharmacy, 401(k) retirement plan, paid time off, wellness programs and more. Plus, take advantage of perks like discounts on childcare, fuel, bus passes and fitness membership, free uniforms and free uniform cleaning, and tuition reimbursement.
Who We Are: We're not just in the business of entertainment; we're in the business of crafting unforgettable experiences. We believe in the power of possibility, to unite and uplift, rallying around every triumph, big and small. At Mystic Lake and Little Six, every moment is a chance to be the experience.
Different backgrounds, different strengths, and different passions, we value the diversity that everyone brings to the table. Our values are a direct reflection of the diverse communities that we proudly serve, represent, and invest in. We invite you to the place to learn, grow, thrive and lead. Let's create moments that matter, celebrate diversity, and build a brighter future for all.
Be the Experience. Be Bold. Be Mystic.
$16.5 hourly 60d+ ago
Hotel General Manager
IDM Hospitality Management
Hotel director job in Wausau, WI
With nearly two decades of hospitality expertise, IDM Hospitality is one of the country's leading developers, operators, and support teams within the independent and boutique sector throughout the country. IDM Hospitality operates over a dozen award-winning hotels throughout multiple states. Come join our team as General Manager at the Jefferson Street Inn, right in the heart of downtown Wausau, Wisconsin! Summary Scope of Role The General Manager with IDM Hospitality must be a true entrepreneur in every sense of the word and the epitome of what a leader should be. Maintaining a balance of successful oversight of the daily hotel operations and property profitability while simultaneously providing dynamic and ethical leadership in the hotel's continuing effort to deliver memorable guest service beyond guest's expectations, is an everyday quest for this role. Primary Functions & Responsibilities
Lead, direct and manage all hotel operations including, but not limited to hotel budgeting and forecasting, strategic planning, leading service initiatives, leading and managing performance, implementing and complying with all company policies and standards,
Oversight and direction of all sales and marketing initiatives
Ensure guest and associate satisfaction levels remain at or above acceptable levels
Monitor and develop team member performance particularly with department heads, to include, but not limited to, providing supervision and professional development, scheduling, conducting counseling and evaluations and delivering recognition and reward
Recruit, interview and train team members as needed
Oversee service quality, operational efficiency, guest satisfaction, standards compliance and service and financial measurements
Identify operational performance, productivity and efficiency gaps and implement measures to correct those deficiencies
Serve as primary liaison with hotel owners and corporate entities
Perform all duties as assigned.
Secondary Functions & Responsibilities
Delivering property orientation for associates at all levels, to improve the level of professionalism, responsiveness, and quality of guest services.
Developing an operations strategy that ensures that IDM Hospitality's operational standards are consistently delivered throughout all areas of the hotel
Lead the annual business planning and budget process
Partner with IDM Hospitality in the recruitment and onboarding of associate positions as required
Human Resource development activities aimed at fostering team building, coaching, and mentoring, to increase guest and associate satisfaction, while reducing turnover
Other duties as assigned by IDM Hospitality Corporate team
Supervisory Responsibilities
The General Manager reports to the Corporate Director Team for IDM Hospitality. This role will have direct oversight of all department heads on property and indirect oversight responsibilities of all associates on staff.
Minimum Qualifications
High School Diploma or GED / Equivalent
required.
Two (2)-year associates degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years hands on experience in the guest services, front desk, housekeeping, sales and marketing or management operations
required.
OR
Four (4)-year bachelor's degree in business administration, Hotel and Restaurant Management, or related major; 2 years hands on experience in the guest services, front desk, housekeeping, sales and marketing or management operations
required.
Prior supervisory experience
strongly preferred.
Skills and Abilities
Computational ability and Computer skills.
Knowledge of computer accounting programs, math skills as well as budgetary analysis capabilities required.
Excellent verbal and written communication skills.
Excellent interpersonal and problem-solving skills.
Excellent organizational and time management skills and attention to detail.
Maintain a friendly and professional demeanor, contributing to a positive environment.
Adapt to changing circumstances and guest needs with flexibility and composure.
Travel
Travel (up to 10%) including car, train and/or airline travel along with overnight stays, will be required as we operate properties in multiple states
Keys To Success
Hands on leadership of team
Driving employee experience - meets or exceeds employee satisfaction benchmarks
Delivering guest experience - meets or exceeds guest satisfaction experience
Activity participates in community relations
Create and implement a cohesive Hotel Business & Marketing Plan including: P&L, Direct Sales, Advertising, Marketing, PR, Revenue Management, Ecommerce, On-line Reputation Management, Hotel F&B and Hotel Programming
Drives Revpar, Revpar index and Revenue per guest
Drives Food & Beverage experience if applicable
Drives Gross Operating Profit, Flow through and NOI per key
What can you look forward to?
Employer Sponsored Health and Dental plans
Employer Funded Short Term Disability and Life Insurance
Employee assistance program
Vision and other voluntary coverages available
Generous Paid Time Off (PTO)
401(k) retirement plan with company match
Hotel room discounts nationwide
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required. Upon employment, all employees are required to fully comply with rules and regulations for the safe and effective operation of the hotel's facilities. Employees who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment.
$53k-81k yearly est. 60d+ ago
Hotel Maintenance - Comfort Inn Plymouth
Golder Hospitality
Hotel director job in Plymouth, MN
Comfort Inn Plymouth is a 111-room hotel, and we are looking for a full-time general Maintenance person to join our team. The ideal candidate will be responsible for ensuring the smooth operation of our hotel facilities and equipment. The successful candidate will be able to perform a variety of maintenance tasks, including plumbing, electrical, HVAC, Pool Certification, and general repairs. If you're the "Fix-it" type of person that knows how to get things done correctly and take pride in yourself and your work... we WANT to hear from you!
The hours are typically daytime hours but must be available to work during the weekends as needed. What is in it for you?
* Competitive wages
* Flexible scheduling
* Personal Days Off
* Holiday Pay
* Referral program
* Employee discount program - be a part of the Choice employee discount program.
The principal responsibility of the Maintenance position is to perform all tasks related to the maintenance and repair of the hotel and equipment.
Essential Functions: - Maintenance
* Perform daily, weekly and monthly inspections of all mechanical equipment to ensure proper operation and condition of all parts.
* Completes all assigned tasks on daily checklist.
* Responds to all guest needs as related to maintenance issues.
* Performs regularly scheduled preventive maintenance duties to ensure compliance with company standards.
* Communicates with the General Manager any concerns related to tools and supplies, or other work projects.
* Maintains exterior of building as needed with snow removal, landscaping, etc.
* Performs tasks as communicated through work orders.
* Maintains hotel equipment such as vacuums, carpet shampooer etc.
* Maintains a clean work area during and after project completion.
Requirements
Job Requirements/Skills:
* Ability to plan and organize projects in a cost-effective manner.
* Basic knowledge of proper use and care of tools related to the job.
* Technical crafts (HVAC, electrical, plumbing, etc.). Specialization in these trades is desired.
* Above average mathematical comprehension to understand and interpret numbers as they apply to operations in hotels.
* Ability to read, write, speak and understand the English language to communicate with employees and guests.
* Ability to effectively interact with internal and external customers, some of whom will require a high level of patience, tact and diplomacy, to defuse anger, collect accurate information and resolve conflicts.
* Attention to detail
* Any combination of education, training or experience that provides the required knowledge, skills and abilities to effectively perform the duties.
Education/Experience:
Comparable hotel size and scope of experience preferred.
Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel.
$35k-49k yearly est. 15d ago
Hotel Maintenance
SAI Hospitality LLC
Hotel director job in Owatonna, MN
Job DescriptionBenefits:
Competitive salary
Employee discounts
Flexible schedule
Free uniforms
Opportunity for advancement
Benefits/Perks
Competitive wages
Thorough training on proper cleaning and disinfecting
Career Growth Opportunities
Fun and Energetic Environment
Ongoing training
Job Summary
We are looking for a professional Hotel Maintenance to join our team. You will be responsible for taking care of our hotels infrastructure as well as managing maintenance personnel and planning renovation and repair projects.
As the Hotel Maintenance Manager, you should have experience with electrical, plumbing, and HVAC systems. You must be organized and committed to meeting health and safety standards at all times.
Your primary goal is to ensure our hotel is safe and functional for guests and employees.
Responsibilities
Inspect hotel regularly to ensure it meets safety standards
Arrange for routine maintenance in hotel rooms and public areas
Undertake repair and maintenance projects without disturbing guests
Supervise a team of maintenance technicians
Update operational procedures and process manuals, as necessary
Communicate all problems and resolve them or make recommendations to upper management for resolution
Manage relationships with contractors and service providers
Maintain budgets, expenses and activity logs
Qualifications
Bachelors Degree, Associate Degree or certificate of completion from a trade school preferred; or commensurate education and experience accepted
Supervisory maintenance or construction management experience preferred
Ability to quickly diagnose the root cause of failures and suggest appropriate solutions
In-depth knowledge of health and safety regulations
Demonstrated ability to communicate effectively in person, via phone, and in writing with the site staff and internal partners, external vendors, and groups of residents
$35k-50k yearly est. 20d ago
Hotel General Manager
Mankato Lodging, LLC
Hotel director job in Mankato, MN
Job Description
The Country Inn & Suites of Mankato is seeking an experienced Hotel General Manager to join their team! The General Manager fills a key leadership role with the primary responsibility for achieving the maximum profitability of this full service hotel by providing optimum guest services, leading high levels of associate engagement, executing aggressive sales and marketing strategies, optimizing Legends Bar and Grill restaurant and banquet operations and maximizing profits through cost containment. This role oversees daily functions across sales, front desk, housekeeping, food and beverage and maintenance departments, drives revenue growth, maintains service excellence, and fosters a positive work culture.
SKILLS & KNOWLEDGE:
Must have the ability to provide professional and courteous guest service.
Must have good time management skills and the ability to work with minimal supervision.
Must have good planning and organizational skills, the ability to multitask and strong attention to detail.
Must have the ability to understand and follow verbal/written instructions and communicate both verbally and in writing. Must have demonstrated business communication skills.
Must have the ability to maintain a positive and professional attitude when handling guest situations.
Must have strong interpersonal leadership skills, the ability to delegate tasks, and set goals.
Must have a working knowledge of computers, math skills and the ability to handle monetary transactions.
High school diploma or equivalent required; associate degree preferred.
2-3 years of previous hotel management or related experience required.
ESSENTIAL FUNCTIONS:
Assists all guests in a professional and courteous manner.
Performs job duties and responsibilities in a cost-effective manner and within budgetary guidelines.
Responds appropriately to guest complaints, solicits feedback and builds relationships as a means to continuously improve guest satisfaction. Investigates guest complaints and promptly resolves all problems, both short-term and long-term.
Oversees Legends Bar & Grill operations, ensuring quality food and beverage service, compliance with health and safety standards, and alignment with brand expectations. Coordinate with kitchen and bar staff to maintain inventory, manage costs, and deliver exceptional guest experiences.
Maintains, at a minimum, a brand average guest satisfaction score.
Establishes departmental goals and monitors action plans. Implements, at a minimum, brand standards of service and operation within all departments.
Maximize revenues by developing and implementing a sale and marketing strategy in conjunction with the Sales team.
Develops and implements an effective and aggressive outside direct sales strategy. Seeks opportunities to publicize the hotel through the development and implementation of social media and marketing tools, and by building a network within the community through participation in civic affairs.
Establishes and implements realistic and effective operational and capital budgets and revenue forecasts. Compares actual operating results with budget projections on a regular basis and takes action to improve results as appropriate.
Works in conjunction with the Director of Revenue Management regarding pricing and inventory management.
Understands how P&L is prepared and the line items impacted by each department, as well as how to impact the results.
Ensure proper cash controls and other internal controls are in order to protect company assets by thoroughly training all associates in proper procedures.
Works directly with the property accountant to ensure all revenues and expenses are reviewed and recorded accurately and submitted in a timely manner. This includes but is not limited to daily reports, invoices, month-end information, and any special requests. Also ensures that all accounts receivable or other payments due are promptly followed up on and collected.
Interviews and selects qualified associates for hire. Provides effective orientation, training, coaching, evaluation, recognition, and motivation to associates. Provides associates with the necessary tools to perform their jobs.
Identifies and communicates performance expectations as well as policies and procedures to associates. Enforces company policies and administers corrective action as necessary, in a consistent and effective manner.
Works with Human Resources on all employee relations, performance management, leave of absence and worker's compensation concerns. Promptly responds to all requests from Human Resources regarding personnel matters.
Ensures and promotes a professional work environment free from inappropriate and offensive conduct of any type.
Conducts routine inspections to ensure the cleanliness and maintenance of the hotel.
Understands, promotes and applies all hotel safety and security procedures as required to maintain a safe and secure environment for employees and guests.
Keeps supervisor promptly and fully informed of all problems or unusual matters of significance coming to his/her attention so prompt corrective action can be taken.
Performs all other duties as assigned.
Benefits:
This is a full-time, salaried position that requires flexibility in scheduling. We offer a competitive total compensation package including annual performance-based increases, bonus eligibility and the following benefits to full-time regular staff after eligibility requirements have been met:
Health and Welfare (Medical, Dental, Vision, Health Savings Account and Flexible Spending Accounts
Company Paid Short and Long-Term Disability, Basic Life, and AD&D
Voluntary Term Life
Retirement Benefits (401k & company matching)
Time Off Benefits (Paid Holidays and PTO)
Employee discounts
Pay: $ 70,000-$77,000
Job Type: Full Time
Candidates offered regular employment must submit to a background check and drug test.
We are an E-Verify participating employer.
EOE M/F/V/D
$70k-77k yearly 5d ago
Hotel Maintenance - Part Time
Crescent Careers
Hotel director job in Brookfield, WI
Highly competitive wages
An exceptional benefit plan for eligible associates & your family members
401(k) matching program for eligible associates
Flexible scheduling to allow you to focus on what is important to you
Hotel Room Discounts with the Marriott Brand Worldwide and with our Crescent managed properties in North America for you & your family members
Here is what you will be doing each day:
As our Engineer, you will be working with our Engineering team to assist with preventive maintenance of the hotel rooms, general maintenance of the hotel, routine and major repairs and completion of work orders in accordance with out high quality standards. You will be working with hand and power tools, chemicals and heavy machinery.
Does it sounds like you?
You should have at least two years of experience in general hotel, apartment or building maintenance are required to include painting, plumbing, electrical systems, air conditioning, boilers and mechanical systems. Certifications are a plus. You enjoy working with people and have pride in ensuring guest satisfaction and provide excellent quality work in accordance with our high standards.
Our differences are what make us great:
At Crescent Hotels & Resorts we strive to create a great place to work where associates at all levels of our organization are respected for their differences, just like the guests and owners we serve. That's why we are dedicated to creating an environment that facilitates open and honest conversations about race, equity, diversity, and inclusion. By examining our own beliefs and behaviors, we can create change through training, recruiting, and promoting diverse talent to strengthen our culture.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
$41k-60k yearly est. 56d ago
Hotel Operations Assistant Manager (Overnight)
Mt. Olympus Water & Theme Park Resort
Hotel director job in Wisconsin Dells, WI
Job DescriptionPM Hotel Operations Assistant Manager (Overnight)
Schedule: 11:00 PM - 7:00 AM Status: Non-Exempt Requirements: Weekends and holidays required; hours based on hotel occupancy and organizational needs Review: 90-day performance review
Position Summary
The PM Hotel Operations Assistant Manager plays a key leadership role in overnight hotel operations. This position is responsible for overseeing multiple operational teams, ensuring departments meet performance expectations, and maintaining safe, clean, and efficient facilities. While the focus is on oversight, delegation, and coordination, the Assistant Manager must also be willing to step in alongside the team when operational needs require.
This role reports directly to the PM Hotel Operations Manager and provides leadership to Supervisors, Team Leads, and frontline staff.
Key Responsibilities
Oversee PM Hotel Operations, including Supervisors, Team Leads, and assigned teams
Coach, train, and support leadership and frontline staff to ensure consistent performance and accountability
Monitor and support the following departments and functions:
2nd shift Laundry operations (including running the department as needed)
Runners
Security
PM Maintenance
General cleaning operations
Ensure teams have the tools, supplies, and resources needed to be successful
Conduct building inspections to identify issues related to housekeeping and maintenance; delegate and follow up on corrective actions
Perform room inspections to ensure cleanliness and quality standards are met
Inspect company vehicles to ensure cleanliness, proper care, and safe operation
Coordinate and oversee snow removal and winterization of buildings
Assist with problem-solving, incident response, and operational decision-making during overnight hours
Promote a respectful, inclusive, and collaborative work environment for a globally diverse workforce
Qualifications
Previous supervisory or management experience required (hotel, maintenance, or operations experience preferred)
Willing to train highly motivated candidates with transferable leadership experience
Comfortable working with a diverse workforce, including international J-1 students; able to collaborate across cultures and language barriers
Valid U.S. driver's license with a good driving history
Ability to lift 50-75 lbs and remain on feet for extended periods of time
Strong organizational, communication, and leadership skills
Ability to remain calm, decisive, and solutions-focused in a fast-paced overnight environment
What We Offer:
On Demand Pay- Get Paid the Same Day you Work!
Fun and Exciting Work Environment!
FREE Waterpark Park & Theme Park Passes (based on resort occupancy)
Full Time, Part Time and Seasonal Positions
Employee discounts on hotel rooms, retail and food
Company-wide outings
Full Time Employees are Eligible for Benefits:
Health Insurance, Dental Insurance, Vision Insurance, FSA Health & FSA Dependent Care after 60 Days of Employment
401K and Paid Time Off after 1 Year of Employment
For more information about our property, visit our website: ******************************
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$40k-59k yearly est. 25d ago
Hotel Sales Manager
Raymond Management Company 4.3
Hotel director job in Saint Paul, MN
Sales Manager Starting Salary Range: $65,000 - $70,000/year or more based on experience. Employment Type: Full-Time Application Deadline: January 30, 2026
L
ee abajo para ver en español.
Are you a results-driven sales professional with a passion for hospitality? Do you excel in building relationships and closing deals? We're seeking a Sales Manager to lead our sales efforts and drive revenue for our hotel through strategic planning and execution.
We Offer:
Team Culture: We work as a team and take pride in supporting each other every day
Training and Growth: We provide on-the-job training and support career growth within the company
Employee Recognition: We celebrate achievements and recognize the hard work of our team members
Benefits Available:
11 paid holidays per year, paid vacation, sick, bereavement, & jury duty
Affordable health, dental, & vision plans for you and your family
Low-cost accident, critical illness, & hospital coverage
Short- & long-term disability coverage paid by RMC
Life / AD&D insurance company provided with additional optional coverage for your family
Long-term care coverage paid by RMC with additional coverage available
Tuition reimbursement for college credits or professional certification
Flexible spending plans options
401(k) retirement plans with company contribution
Travel with hotel room discounts
Teammate referral bonuses
Paid time off to volunteer in your community
Employee Assistance Program with mental health resources
What You'll Do:
Develop and execute sales strategies to achieve revenue goals and increase market share.
Identify and cultivate relationships with key clients, organizations, and partners.
Conduct sales presentations, site tours, and negotiations to close business.
Collaborate with marketing to create promotional materials and campaigns to support sales efforts.
Monitor market trends and competitor activities to identify opportunities for growth.
Prepare and present sales reports, forecasts, and analyses to management.
Attend industry events and networking functions to promote the hotel and its offerings.
We're Looking For:
Previous experience as a Sales Manager or in a similar role is required.
Strong negotiation and interpersonal skills, with a proven track record of meeting sales targets.
Excellent communication and presentation skills.
Ability to analyze data and market trends to inform sales strategies.
Proficiency in hotel management software and CRM systems.
Ability to work flexible hours, including evenings and weekends.
A passion for hospitality and a commitment to delivering exceptional guest experiences.
Apply Today!
At Raymond Management, we prioritize a team-centered culture where every member is valued, supported, and empowered to create high quality experiences for both teammates and guests. If you're ready to be part of a team that cares for its people, apply today! We manage an award-winning portfolio of Hilton and Marriott hotels across the U.S. and look forward to welcoming you.
At Raymond Management Company, respect is the foundation of our culture. We treat everyone equally, embrace diversity, and value each person's perspective and wellbeing.
Eres un profesional de ventas orientado a resultados con pasión por la hospitalidad? Destacas en construir relaciones y cerrar negocios? Estamos buscando un Gerente de Ventas para liderar nuestros esfuerzos de ventas y generar ingresos para nuestro hotel mediante una planificación y ejecución estratégicas.
Lo que ofrecemos:
Cultura de equipo: Trabajamos en equipo y nos enorgullecemos de apoyarnos mutuamente cada día.
Capacitación y crecimiento: Proporcionamos capacitación en el trabajo y apoyamos el crecimiento profesional dentro de la empresa.
Reconocimiento de empleados: Celebramos los logros y reconocemos el arduo trabajo de nuestros miembros del equipo.
Beneficios disponibles:
11 días festivos pagados al año, vacaciones pagadas, licencia por enfermedad, duelo y jurado.
Planes de salud, dental y de visión accesibles para ti y tu familia.
Cobertura de accidentes, enfermedades críticas y hospitalaria a bajo costo.
Cobertura de discapacidad a corto y largo plazo pagada por RMC.
Seguro de vida / AD&D proporcionado por la empresa con cobertura opcional adicional para tu familia.
Cobertura de atención a largo plazo pagada por RMC con cobertura adicional disponible.
Reembolso de matrícula por créditos universitarios o certificaciones profesionales.
Opciones de planes de gastos flexibles.
Planes de jubilación 401(k) con contribución de la empresa.
Viajes con descuentos en habitaciones de hotel.
Bonificaciones por referencias de compañeros.
Tiempo libre pagado para voluntariado en tu comunidad.
Programa de Asistencia al Empleado con recursos de salud mental.
Lo que harás:
Desarrollar y ejecutar estrategias de ventas para alcanzar objetivos de ingresos y aumentar la participación en el mercado.
Identificar y cultivar relaciones con clientes clave, organizaciones y socios.
Realizar presentaciones de ventas, recorridos por el sitio y negociaciones para cerrar negocios.
Colaborar con marketing para crear materiales promocionales y campañas que respalden los esfuerzos de ventas.
Monitorear tendencias del mercado y actividades de competidores para identificar oportunidades de crecimiento.
Preparar y presentar informes de ventas, pronósticos y análisis a la gerencia.
Asistir a eventos de la industria y funciones de networking para promover el hotel y sus ofertas.
Lo que buscamos:
Experiencia previa como Gerente de Ventas o en un rol similar es requerida.
Fuertes habilidades de negociación e interpersonales, con un historial comprobado de cumplir objetivos de ventas.
Excelentes habilidades de comunicación y presentación.
Capacidad para analizar datos y tendencias del mercado para informar estrategias de ventas.
Dominio de software de gestión hotelera y sistemas CRM.
Capacidad para trabajar horarios flexibles, incluyendo noches y fines de semana.
Una pasión por la hospitalidad y un compromiso con ofrecer experiencias excepcionales a los huéspedes.
¡Aplica hoy!
Priorizamos una cultura centrada en el equipo, donde cada miembro es valorado, apoyado y empoderado para crear experiencias de alta calidad tanto para los compañeros como para los huéspedes. Si estás listo para formar parte de un equipo que se preocupa por su gente, ¡aplica hoy! Administramos un portafolio galardonado de hoteles Hilton y Marriott en los EE. UU. y esperamos darte la bienvenida.
En Raymond Management Company, el respeto es la base de nuestra cultura. Tratamos a todos por igual, abrazamos la diversidad y valoramos la perspectiva y el bienestar de cada persona.
$65k-70k yearly 16d ago
Hotel Sales Manager
Milwaukee Marriott West
Hotel director job in Bloomington, MN
The Sales Manager will solicit, negotiate and confirm new and repeat business through various efforts (lead follow up, telemarketing, direct mail, referrals, internet prospecting, etc.) to maximize revenues to meet/exceed individual revenue goals. The Sales Manager will prepare and execute sales contracts, event orders, group resumes to ensure quality product delivery and customer satisfactions. The Sales Manager will serve and assist in coordinating all function details with clients to include but not limited to space requirements, meeting times, equipment, menus, billing, etc.
Responsibilities
* Develop and implement sales strategies to increase hotel revenue and occupancy.
* Identify target markets and develop marketing campaigns to attract new business.
* Maintain relationships with existing clients and ensure their satisfaction with the hotel's services.
* Collaborate with the hotel's management team to develop pricing strategies and packages.
* Attend industry events and conferences to network and stay up to date on industry trends.
* Prepare and present sales reports to the hotel's management team.
* Manage the hotel's sales team and provide training and support as needed.
Requirements
* Minimum of 2 years of experience in hotel sales or a related field
* Excellent communication and interpersonal skills
* Strong analytical and problem-solving skills
* Ability to work independently and as part of a team.
* Proficiency in Microsoft Office and sales software
* Ability to travel as needed.
Benefits:
We offer a competitive wage, Health and Dental Insurance, company paid Life Insurance, Short Term and Long-Term Disability Insurance, Vision, Critical Illness, Accidental, 401(k) and company match, Paid Time Off (PTO), free hotel rooms and hotel discounts.
E.O.E.
$44k-63k yearly est. 60d+ ago
Hotel Maintenance
Lift Bridge Lodge
Hotel director job in Duluth, MN
Job Description
Our busy hotel is seeking an energetic, customer-oriented maintenance person to ensure that all of our visitors have an excellent experience at our property. You'll be in charge of the building's maintenance and preventative programs daily to ensure people's enjoyment, health, and safety. The ideal candidate for this position will be an outstanding communicator, a team player, and, above all, someone who enjoys engaging with new people. If you're ready to get started, apply today!
Compensation:
$21 per hour
Responsibilities:
Follow all engineering safety rules and regulations
Complete all work orders and fix maintenance problems promptly
Remain on-call in case of emergencies by keeping a phone on hand
Tend to all of the hotel's equipment and conduct preventive maintenance routines
Work with a variety of tools hammers and screwdrivers, indicators and edge finders, drills, wrenches, and other maintenance tools of the trade
Qualifications:
A high school diploma or equivalent GED is required
You will need 2-4 years of experience in a maintenance role
You should have the ability to lift and carry up to 50 lbs.
Driver's license and outstanding driving record is necessary
Stellar communication, organizational, and interpersonal skills are needed
Drug and background check is required
About Company
The Lift Bridge Lodge is an independently owned hotel on the shores of Lake Superior. We are part of the Ascend Collection by Choice Hotels. This property has 123 rooms and is situated in the heart of Canal Park in Duluth, MN.
How much does a hotel director earn in Burnsville, MN?
The average hotel director in Burnsville, MN earns between $55,000 and $119,000 annually. This compares to the national average hotel director range of $49,000 to $133,000.
Average hotel director salary in Burnsville, MN
$81,000
What are the biggest employers of Hotel Directors in Burnsville, MN?
The biggest employers of Hotel Directors in Burnsville, MN are: