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  • Hotel Director of Sales

    Kinseth Hospitality 3.8company rating

    Hotel director job in Middleton, WI

    What we offer: Health, Dental, Vision and other benefits available after 60 days DailyPay 401k Paid Training Paid PTO Referral program Discounts at all Kinseth Hotel Corporation hotels and restaurants SUMMARY Oversees the sales of the products and services of the hotel, banquet and restaurant. Supervises sales department employees. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Participates in preparation of annual hotel budget and oversees development and implementation of marketing plans and action plans, development of special promotions or packages, and ideas to build occupancy. Tracks activities of the competition and the market and the hotel's position in the market and communicate significant changes to General Manager and Director of Operations. Participates in industry and civic organizations to promote business opportunities. Leads hotel sales department meetings. Makes solicitation and service calls in person, through mail/email, and by telephone on assigned accounts to promote and sell hotel, banquet and restaurant facility space and services. Makes solicitation calls to potential new accounts. Responds to inquiries from customers, prospective clients and the corporate office. Prepare proposals and confirmations for group bookings, conducts tours of the property with prospective customers. Informs other departments of upcoming events and works with them to ensure proper planning throughout the property. Maintains and uses the accounts tracing system/database and customer account files to generate future business. Ensures proper use of all KHC computer systems. Follows company credit and deposit policies when booking business. Prepares sales reports and records sales calls and activities as required. Monitors guest satisfaction through follow-up surveys, thank you cards and calls. Meets and/or exceeds individual quantitative revenue and production goals set forth by the General Manager. Compliance with Human Resource policies and procedures as outlined in HR Administration & Operations Guide. Timely processing of invoices and follows all purchasing policies. KHC POLICIES: Responsible for following all KHC policies and procedures as set forth in the KHC handbook and property specific guidelines/standards. These policies include dress code, safety and performance standards. Employees must also maintain a professional image and report to work as scheduled. SUPERVISORY RESPONSIBILITIES: Directly supervises 1-4 employees in the Sales Department. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; monitoring and appraising work performance; rewarding and disciplining employees; addressing complaints and resolving problems. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. All employees must follow proper safety precautions at all times to avoid injuries. While performing the duties of this job, the employee is regularly required to stand; use hands to handle, grasp or type; and talk or hear. The employee frequently is required to walk and reach with hands and arms. The employee is occasionally required to sit; climb or balance; stoop, kneel, crouch, bend or twist; smell; and to push, pull or lift over 10 pounds. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.
    $74k-114k yearly est. 2d ago
  • Hotel Manager

    Four Seasons Hotels Ltd. 4.4company rating

    Hotel director job in Minneapolis, MN

    About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: Shining bright in the skyline, Four Seasons Hotel Minneapolis is connected by Skyway to sports, business and entertainment and is two blocks from the Mississippi River. Inside, discover Mediterranean-inspired dining by award-winning local chef Gavin Kaysen, a wellness floor complete with indoor and outdoor pools and a Spa dedicated to nourishment through nature. Unique Hotel Elements: The 34-story building is situated at the convergence of business and leisure in Minneapolis, at the top of Nicollet Mall, the city's pedestrian thoroughfare. A few short blocks from the Mississippi River, the mixeduse complex serves as RBC Wealth Management's US headquarters. Key features include Gavin Kaysen, local Celebrity Chef in partnership with Four Seasons, 19400 sq ft of meeting space, downtown's only Luxury Spa and a 5000 sq ft Pool Deck. View of Needs: * High energy and very engaged. Family Office is in the same building. * Strong F&B background to drive product guest experience and business results * Balance product quality with tight cost management and deliver on profitability * Think like an entrepreneur * Adapt to local culture and expectations, immerse in the community * Have trusted rapport with ownership and asset manager * HM must be Guest Centric and visible throughout the Hotel and community * Residential experience is a plus, ability to build strong connections with residence owners is critical Current Leadership Requirements General * Strong EQ - key relationship management (internal, ownership, external active FS Brand representation) * Ability to recognize and adapt to the fast paced landscape in Minneapolis (culture, business practice, consumer / employee behavior, strong focus on local market) * Strong leadership to maximize residential and office tenants capture in hotel outlets * Proactive influencer of future direction of business, vision and product of the hotel People * Quick adaptability to take on a busy hotel team * Manage a team with strong leadership skills in a union environment * Ability to teach, coach, mentor and inspire a young team * Pro active leadership style * Build strong relationships in the community - both with partners like the local chef but also key community influencers Product * Attention to Detail / Style Component is very important / product innovation / creativity / maintenance of product * Continuous engagement and follow up of product / service * Strong ability to connect within the local community and major influencers * Thoughtful in creating strategy to position new, luxury entrant in the market * Support and align team on project management to deliver new building and service product Profit * Pro active influencer of future direction of business, ability to establish and communicate clear vision and strategy * Ability to operate in a highly competitive with challenging market conditions * Ability to drive a culture of top-line focus * The ability to react and adjust to changing business environment and lead the team in ensuring efficient financial management of the business What we offer We care for our team members through competitive compensation packages and the following complimentary, market-leading benefits: * Salary: $160,000 - $190,000 based on experience * Comprehensive health and vision insurance, no-cost employee single plan * Discovery nights at Four Seasons Properties around the globe * Holiday and vacation pay * Daily meals inspired by award-winning chefs * Complimentary uniforms and uniform care * Sick pay, disability coverage, and life insurance We also offer opportunities for career development and advancement and the following rewards in support of their work-life balance: * Parking Discounts * Staff lounge and cafeteria space with city view * Up to eight weeks of parental leave pay * Fur baby insurance * 401(k) retirement plan * Discounted accommodations at Four Seasons properties worldwide * Dental coverage available at a discounted rate Learn more about Four Seasons Hotel Minneapolis and Four Seasons Hotels & Resorts by visiting us below: Instagram: @FSMinneapolis Facebook: *********************************************** LinkedIn: ********************************************************************** Learn more about who we are: We Are Four Seasons Candidates must have valid work authorization for the U.S. Thank you for your interest in working at Four Seasons Hotel Minneapolis. We look forward to receiving your application! Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - ************************************************************************************************
    $160k-190k yearly Auto-Apply 30d ago
  • Hotel Director of Sales

    Madison East Doubletree By Hilton

    Hotel director job in Madison, WI

    Job DescriptionJoin our team, a 2025 USA Today Top Workplace Winner! Now hiring a Director of Sales at the Madison East DoubleTree. Join a dynamic sales team, were looking for a results-driven professional with a passion for guest relationships, revenue growth, and creating memorable experiences. **Bonus earning potential of 30% and opportunity for five payouts a year!!** Why Youll Love Working with Us The Madison East Double Tree is managed by NCG Hospitality, a family-owned property management company with over 45 years of proven success. We invest in you and your career development, providing tools, resources, and mentorship to help you succeed. We foster genuine customer engagement and a positive, team-oriented work culture where your contributions are valued and celebrated. Achievements for NCG Hospitality and our portfolio of properties include: USA Today Top Workplace Winner 2025 WI State Journal Top Workplace 2025 Madison Magazine Best Places to Work 2025 AZ Central Top Workplace 2024 Cultural Excellence Award 2024 Additional monetary rewards and recognition Everyone Refers ~ An Internal referral program where sales professionals may earn up to 5% for qualified leads Sales Premier Club ~ A well-structured incentive program acknowledging top-performing salespeople's hard work and dedication. Each year, one sales professional is named the winner and earns a bonus and bragging rights! Our success at NCG Hospitality stems from our Team Members who are committed to delivering extraordinary experiences for all guests while upholding our Core Values: Growth, Fun, Trust, and Responsibility. In return, we offer our Team Members the following benefits, incentives, and more. Professional Development: - Dedicated training and development with opportunities for growth - Educational and professional certification assistance Team Member Travel Perks: - Worldwide hotel stays starting at forty-nine dollars per night - Rate based on availability and property brand - Free night stays at NCG Hospitality hotels Core Benefits: - Paid Sick Time - Paid time off and Personal Days - Paid volunteer hours Earn money for community service! - Flexible schedules Health and Wellness: - Health, Dental and Vision plans - Virtual telehealth services - Team Member Assistance Program with mental health resources - TeleDoc confidential counseling - Health and fitness monthly reimbursement program Financial: - 401(k) retirement plan - 100% match on the first 3% and 50% match on the next 2% of team member contributions - Same day pay option - Health Savings Account - Sales bonuses How do I make a difference on my team? Identify and pursue new and repeat business through prospecting calls, visits, site tours, lunches and networking events and oversees all Level 1 client partners Manages sales staff to include: hiring, training, coaching and development of managed personnel based on performance and accountability Understands and continuously evaluates market conditions, competitive set and market pricing to position properties to be rate leaders in local market Achieve/exceed budgeted revenue goals and market share goals Constantly monitor optimal business mix and continually identify and develop new markets and products to proactively react to changing market conditions. Properly manage time between managing direct sales and marketing efforts with primary focus on developing corporate accounts, group sales and meeting and event sales based on determined market mix Work with property and revenue management team to ensure proper revenue management functions, rate and inventory management and forecasting are being fully evaluated to optimize revenues based on demand. This includes space utilization of banquet/meeting space and sales department expenses What does success look like in this role? Prior supervisory experience required Bachelors Degree in Business, Marketing or Hospitality preferred 5+ years in progressive property sales with leadership responsibilities Effective talent management and staff development experience Must be financially adept and accountable in managing to budget Must have experience in the development and execution of sales and marketing plans Ability to communicate effectively verbally and in writing Strong interpersonal skills Strong understanding of revenue management principles to maximize revenue Effective planning, organization and time management skills Experience with computer applications including but not limited to: Microsoft Office products and property management systems. Experience with sales-based CRM applications (Delphi etc.) Who is NCG Hospitality? We are a leader in the ownership, development, and operations of premier hospitality properties. Established over 45 years ago, NCG Hospitality has evolved into a successful third-generation, family-owned business. We proudly own and operate over 30 properties across multiple states including Hilton and Marriott hotels, restaurants, and a conference center. We explore the limitless possibilities of the hospitality industry, grounded in our four core values of Growth, Fun, Trust, and Responsibility. As you give your all to our guests on their unforgettable journeys, rest assured that we'll be there every step of the way, supporting you on your own thrilling adventure. Check out our jobs at ncghospitality.com and join our growing team! NCG Hospitality is an Equal Opportunity Employer.
    $72k-111k yearly est. 30d ago
  • Hotel Houseperson

    Springhill Suites Eau Claire

    Hotel director job in Eau Claire, WI

    We're searching for a houseperson with exceptional people skills who is enthusiastic and courteous to make sure our hotel guests have a wonderful stay. Responsibilities for this position include keeping the hotel's public areas clean, such as hallways, meeting rooms, and lobbies. Additionally, you will help deliver guest-requested items such as amenities, rollaway beds, cribs, and bedding, and perform any specially assigned tasks by housekeeping managers. Our ideal applicant has at least one year of housekeeping or houseperson experience, as well as a strong commitment to providing outstanding customer service. Please apply right away if this sounds like a great opportunity! Part-Time: 7 am - 3 pm or 3 pm - 11 pm, weekends required
    $72k-110k yearly est. 50d ago
  • Hotel Night Manager - Saint Kate the Arts Hotel

    Hotels 4.2company rating

    Hotel director job in Milwaukee, WI

    Hotel Night Manager - Saint Kate the Arts Hotel - (220003XU) Description As one of Milwaukee's most esteemed hotels and the only arts hotel in the city, we offer our guests a modern luxury experience with an artistic twist. Located in the prime location of the Entertainment District, we not only welcome guests looking for a unique hotel experience. We also open our doors to theater and concert goers, food enthusiasts, and guests seeking out live entertainment. Get to know us more: ******************************** The Night Manager will oversee all hotel operations in the absence of department managers and is responsible for supervising all third shift associates. They'll aim to exceed guest expectations while they resolve all guest complaints. The Night Manager will take the lead in emergency situations and assist in directing other associates/guests. We're looking for a hospitality professional that understands the unique situations that arise during 3rd shift, and is ready to tackle them with excitement and tact. ESSENTIAL FUNCTIONS: Respond to guest complaints. Conducts thorough research to develop the most effective solution and negotiate results. Listen and extend assistance in order to resolve any problems that may arise. Complete knowledge of back of house procedures - Daily department operations and emergency procedures Assist in enforcing decisions made by department managers. Act as Manager on Duty. Handles noise complaints, credit problems, employee conflicts, guest relocation, and rejection of unruly guests. Partner with hotel security team and use good judgement. Reliable attendance is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment. Guest room and public area inspections on a nightly basis. Help other departments as needed. Perform other duties as assigned. POSITION REQUIREMENTS: Customer service experience required. Hospitality experience preferred. Previous experience working third shift preferred. Basic leadership skills including coaching, motivating, counseling, and disciplining. Ability to use computer keyboard, telephone, and electronic equipment to meet requests effectively. Ability to communicate all significant incidents/accidents in clear English language, utilizing excellent writing skills. Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to diffuse anger and collect accurate information and professionally resolve problems. Considerable knowledge of all departments' functionality, hotel facilities/services, as well as city and current events. BENEFITS Medical, dental, vision, life insurance available after 30 days Discounted downtown parking Begin earning PTO immediately Discounts at Marcus Hotels & Resorts properties & access to discounted tickets at Marcus Theaters Primary Location: United States-Wisconsin-MilwaukeeWork Locations: Saint Kate The Arts Hotel 139 E Kilbourn Avenue Milwaukee 53202Job: Guest ServicesOrganization: HotelsSchedule: Full-time Employee Status: RegularJob Type: ExperiencedJob Level: Manager with Direct ReportsJob Posting: Aug 23, 2022, 1:03:19 AM
    $84k-119k yearly est. Auto-Apply 60d+ ago
  • Hotel General Manager

    American Cruise Lines 4.4company rating

    Hotel director job in Saint Paul, MN

    American Cruise Lines, the largest USA flagged cruise line in the United States, is looking to add Hotel General Managers to our shipboard team for our 2026 season. American Cruise Lines only operates within the United States and has no more than 200 passenger vessels that create a one-of-a-kind small ship experience. With newly constructed vessels being added to our fleet, it is a great opportunity to join our shipboard management team. The Hotel General Manager is the senior hotel officer who is responsible for managing the daily guest experience through hospitality, customer service, housekeeping, and food service operations on the ship. The Hotel General Manager supervises and evaluates the shipboard hotel management team and is the primary representative of American Cruise Lines to the guests. The Hotel General Manager ensures all shipboard employees follow approved company procedures including service standards for dining, culinary, housekeeping, shore excursions, onboard enrichment, guest services, crew morale, and training. The Hotel General Manager is responsible for service excellence and superior guest satisfaction, which is a critical measure of success. The Hotel General Manager is accountable for the performance of all Hotel Department crew members, particularly the Hotel Officers and Executive Chef. The Hotel General Manager is expected to provide gracious hospitality to the guests while being safe, courteous, professional, and efficient. At American Cruise Lines, we are driven by our values-Optimism, Commitment, Patriotism, and Merit. These values shape our culture, our service, and our people, guiding us as we work together to Share America's Story on the Finest American Ships. Responsibilities: * Supervise the Assistant Hotel Manager, Housekeeping Manager, Restaurant Manager, Cruise Director, Excursions Director, Executive Chef & Guest Service Coordinator. * Hold officers and crew accountable to American Cruise Lines' standards. * Comply with American Cruise Lines' Operations Manual, service standards, and procedures. * Responsible for assessing the management team and providing immediate corrective feedback. * Anticipate the needs of guests and crew. * Respond quickly to guest requests and ensure follow-up. * Identify and resolve problems immediately and request home office support as needed. * Ability to speak and present in front of all guests in person using a microphone. * Management presence during meals services, cocktail hour, and onboard events. * Oversee food service and culinary operations for guests and crew to include food quality, presentation, service, and timely delivery. * Ensure Chefs are following approved menus and recipes. * Oversee crew orientation, scheduling, crew appearance uniform standards, and discipline. * Lead and direct ship officers in achieving weekly sales goals. * Maintain impeccable cleanliness in passenger areas and ensure all housekeeping standards are followed. * Manage shipboard business transactions, accounting, timecards, and home office reporting. * Responsible for managing all hotel and food inventories. * Work with the Executive Chef to ensure food and hotel supplies are ordered and received timely. * Complete daily ship inspection with Mate & Assistant Hotel Manager to generate daily work list and follow up to ensure tasks are completed. * Create positive crew experiences. * Coordinate all staff to create specific, measurable, achievable, and realistic game plans in order to provide our guests with a memorable cruise on each of our itineraries. * Perform bartending duties as needed with other management personnel. * Other duties as assigned. Qualifications: * 3+ years of hotel or food and beverage management experience. * Bachelor's degree in business or hospitality management is preferred. * Proficiency in Microsoft Office Suite applications. * Willing to live and work aboard the ship. * Optimism and a hardworking drive to succeed. * Cruise industry experience not required. * Ability to meet moderate physical demands, including lifting, bending, climbing, and long periods of walking or standing. * Ability to satisfactorily pass US Coast Guard regulated pre-employment drug test and periodic consortium testing. This includes testing for marijuana and other controlled substances. * Available to travel and work a flexible schedule including 14 to 15 hour days for six to eight weeks at a time. * Transportation Worker Identification Credential (TWIC). Attributes for Success: * Commit to our American mission and share our American key values. * Live our American core competences. * Be the solution. It may not be my job, but it is my responsibility. * Always do right. This will gratify some and astonish the rest. Work Schedule: * 7 Days per week while onboard the ship. * 6 to 8 weeks working and living onboard the ship. * 1 to 2 weeks shore leave vacation. * Accommodations and meals are provided onboard. Perks: * Benefits package including medical, dental, and matching 401k. * Complimentary travel accommodations. * Training programs to support you. * Continuous growth in the company. * Covered Expenses - American Cruise Lines provides travel to and from your assigned vessel, room and board, uniforms, and paid training from industry experts. * Job sites across the nation*
    $63k-80k yearly est. 13d ago
  • Hotel Manager

    Four Seasons 3.9company rating

    Hotel director job in Minneapolis, MN

    Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: Shining bright in the skyline, Four Seasons Hotel Minneapolis is connected by Skyway to sports, business and entertainment and is two blocks from the Mississippi River. Inside, discover Mediterranean-inspired dining by award-winning local chef Gavin Kaysen, a wellness floor complete with indoor and outdoor pools and a Spa dedicated to nourishment through nature. Unique Hotel Elements: The 34-story building is situated at the convergence of business and leisure in Minneapolis, at the top of Nicollet Mall, the city's pedestrian thoroughfare. A few short blocks from the Mississippi River, the mixeduse complex serves as RBC Wealth Management's US headquarters. Key features include Gavin Kaysen, local Celebrity Chef in partnership with Four Seasons, 19400 sq ft of meeting space, downtown's only Luxury Spa and a 5000 sq ft Pool Deck. View of Needs: High energy and very engaged. Family Office is in the same building. Strong F&B background to drive product guest experience and business results Balance product quality with tight cost management and deliver on profitability Think like an entrepreneur Adapt to local culture and expectations, immerse in the community Have trusted rapport with ownership and asset manager HM must be Guest Centric and visible throughout the Hotel and community Residential experience is a plus, ability to build strong connections with residence owners is critical Current Leadership Requirements General Strong EQ - key relationship management (internal, ownership, external active FS Brand representation) Ability to recognize and adapt to the fast paced landscape in Minneapolis (culture, business practice, consumer / employee behavior, strong focus on local market) Strong leadership to maximize residential and office tenants capture in hotel outlets Proactive influencer of future direction of business, vision and product of the hotel People Quick adaptability to take on a busy hotel team Manage a team with strong leadership skills in a union environment Ability to teach, coach, mentor and inspire a young team Pro active leadership style Build strong relationships in the community - both with partners like the local chef but also key community influencers Product Attention to Detail / Style Component is very important / product innovation / creativity / maintenance of product Continuous engagement and follow up of product / service Strong ability to connect within the local community and major influencers Thoughtful in creating strategy to position new, luxury entrant in the market Support and align team on project management to deliver new building and service product Profit Pro active influencer of future direction of business, ability to establish and communicate clear vision and strategy Ability to operate in a highly competitive with challenging market conditions Ability to drive a culture of top-line focus The ability to react and adjust to changing business environment and lead the team in ensuring efficient financial management of the business What we offer We care for our team members through competitive compensation packages and the following complimentary, market-leading benefits: Salary: $160,000 - $190,000 based on experience Comprehensive health and vision insurance, no-cost employee single plan Discovery nights at Four Seasons Properties around the globe Holiday and vacation pay Daily meals inspired by award-winning chefs Complimentary uniforms and uniform care Sick pay, disability coverage, and life insurance We also offer opportunities for career development and advancement and the following rewards in support of their work-life balance: Parking Discounts Staff lounge and cafeteria space with city view Up to eight weeks of parental leave pay Fur baby insurance 401(k) retirement plan Discounted accommodations at Four Seasons properties worldwide Dental coverage available at a discounted rate Learn more about Four Seasons Hotel Minneapolis and Four Seasons Hotels & Resorts by visiting us below: Instagram: @FSMinneapolis Facebook: *********************************************** LinkedIn: ********************************************************************** Learn more about who we are: We Are Four Seasons Candidates must have valid work authorization for the U.S. Thank you for your interest in working at Four Seasons Hotel Minneapolis. We look forward to receiving your application! Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - ************************************************************************************************
    $160k-190k yearly Auto-Apply 32d ago
  • Director of Rooms

    Aparium Hotel Group 3.9company rating

    Hotel director job in Minneapolis, MN

    is exempt WHO WE ARE Hotels done differently. It's not just a slogan it is who we are in everything we do. We believe in the power of People, Place and Character; ensuring our properties are a place where individuals are valued and celebrated as a tribute to the neighborhoods and the people of the communities in which we operate; elevating our associates' pride in who they are, where they live and who we serve. Hewing Hotel is in Minneapolis' vibrant North Loop neighborhood, more commonly known as the Warehouse District, joining cultural stalwarts Traffic Zone Center for Visual Arts and Target Field, home to baseball's Minnesota Twins. With easy access to all interstates as well as Minneapolis' Metro Transit Blue Line and Northstar Commuter Rail, The Hewing sits at the literal crossroads of the Twin Cities. While Minneapolis presents a plethora of hospitality options, none tap into the local culture to create importance and significance beyond the business traveler. The Hewing occupies the historic Jackson Building, originally built in 1897, at the gateway to the Warehouse District, immediately tying it to local culture like no other competitor. The hotel is managed by Aparium who was founded in 2011 by Chicago hospitality executive and entrepreneur Mario Tricoci and luxury hotel veteran Kevin Robinson. The duo saw a clear need for a company that could bring c-suite service and accommodations to underserved, yet distinct and important cities, while maintaining and celebrating the unadulterated character of each. Driven by the belief that all hospitality experiences should be fueled by the poetics of their surroundings, Aparium was born with an intense focus on unearthing the amazing moments unique to every city. WHO YOU ARE You are humble and understand the need to work side by side with others. You take feedback seriously to make things better. It is quite natural for you to walk into a hotel and want to fluff every pillow you see, judge the level of cleanliness and ask the front desk what type of system they are using. You get excited when amenity packaging is on point or when you hear a guest service story created by an employee's intuition. You can also strip a bed as fast as the best housekeeper. Your career experience is eclectic and dynamic. You take great pride in having worked your way through a variety of rooms division department head roles. You have a special place in your heart for the people and teams you have worked with and developed throughout your career. You get excited for customer service skills training and know that success comes through collaboration and teamwork. You are comfortable with casual sophistication and realize the concept of luxury has evolved to be approachable, not stuffy or cookie-cutter. THE ROLE The Director of Rooms reports to the General Manager. It is critical the person in this role possess a diverse knowledge of Rooms Division operations and is willing to dive into the day-to-day operation, while balancing and directing the long-term goals of the hotel. All leaders of Aparium are required to work hand in hand with their teams. We are a young company that is in hyper-growth, so having the ability to be a soldier is as critical as being a general. The Director of Rooms will support and lead the Rooms Division (i.e. Guest Services, Housekeeping, Security and Valet departments), ensuring innovative guest experiences, the delivery of outstanding guest service and the crafting of a dynamic team. The Director of Room's presence should be as regular in the lobby and floors as it is in their office. The Director of Rooms will also actively develop trusting and transparent relations with their peers on the Executive Committee, the managers who report to them and the associates of the hotel. As a leader within Aparium Hotel Group, they will work with a phenomenal group of peers who will insist that they are collaborative, humble, experienced and open-minded. No egos are allowed. WHAT YOU WILL DO * Uphold and model the company's principles of People, Place and Character, ensuring that self and team model and drive collaboration, intuitive service and translocal hospitality * Actively participant in the interviewing, hiring, training, scheduling, coaching, and motivating of Rooms Division associates to create an environment that nurtures ideas and develops future talent for succession planning * Demonstrate a passion and aptitude for all aspects of a guest's experience, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible * Serve as the shepherd of all on-property experiences, fostering the ability to uncover the details that will add a memorable special touch for guests and associates * Participate in and/or leads daily briefings, weekly Rooms leadership meetings and monthly departmental staff meetings to further develop ideas and objectives within the Rooms Division team * Model an approachable, collaborative style where helpful feedback and strategic thinking is used to remedy any previously missed opportunities * Work with Rooms Division managers to assign associates activities for the day * Partnering with Rooms Division managers to check in on their teams' accomplishments, ensuring standards are achieved and associates feel supported and motivated to meet and exceed guest needs * Observe conditions of all physical facilities and equipment in the hotel operation, working in collaboration with Rooms Division management, Facilities management and any third-party vendors to establish detailed cleaning and preventative maintenance programs to ensure the appearance and life of all furniture, fixtures and equipment throughout the hotel is maximized * Lead all matters related to the safety, security, satisfaction and well-being of hotel guests and associates, responding swiftly and effectively in any hotel emergency of safety situation * Be fluent in operational metrics, KPI's and P&L's, demonstrating critical thinking skills by connecting with those with operational observations * Provide coaching and corrective action that targets root causes of issues and the highest priorities in the Rooms Division operation * Participate in all Executive Committee meetings to provide thoughtful and insightful suggestions and feedback in order to give a voice to the Rooms Division at the highest leadership level * Work directly with outside contracted companies to ensure quality and timeliness of work, developing long term partnerships * Champion Aparium divisional and hotel wide initiatives and best practices by ensuring time is taken to effectively communicate and/or train on the purpose of each initiative * Communicate regularly with the General Manager to provide updates and align on priorities, discussing plans and making requests for any additional resources to support the operations * Any additional tasks and responsibilities as requested by the General Manager in support of a successful operation HOW YOU WILL LEAD * Embody leading by example by working directly with each member of your team, being willing to coach and counsel with gentle correction and purposeful feedback * Openly collaborate with all departments in the hotel to provide an exemplary guest experience, being comfortable in discussing ideas before implementing a decision that will impact operations property-wide, as the hotel cannot function successfully in silos * Be respectful in your daily interactions with the GM, your direct reports, your peers, guests and vendors, being an example of the utmost professionalism and a pillar in your community * Demonstrate your skills of being highly analytical in thought and recommendations, without acting like the smartest person in the room * Continually seek out the facts when making decisions; expressing a point of view without it being ego-driven * Display adaptable interpersonal skills, being able to engage others in general conversation to build rapport quickly, while also being able to adapt communication and presentation styles to engage a wide range of audiences and stakeholders * Approach fact finding and discovery missions in a collaborative way; valuing input and experiences of others that creates additional insight to uncover deeper issues that need to be addressed or removed as a barrier to implementation * Be passionate in driving results, effectively collaborating with others to do so, garnering their support through influence, not by leaning on the title * Be comfortable in being a "general" in identifying strategic needs, yet maintain the ability to be a "soldier" to ensure the implementation of a strategic plan is implemented * Prioritize and organize your own work; when necessary, working flexible or extended hours to support needs within the Rooms Division WHAT YOU WILL NEED * Passion for the People, Place and Culture of our community * A love for guest service is required * An ability to demonstrate resiliency, optimism, creative thinking and composure under pressure * A minimum of (5) five years experience in customer service management, ideally within an upscale, lifestyle or luxury hospitality product * Adaptable interpersonal skills to communicate and address all associate levels of the hotel effectively * Professional reading, writing and verbal proficiency in the English language, conversational Spanish is a plus, but not required * Intermediate skills in Microsoft Excel, Word and PowerPoint to create spreadsheets, proposals and presentations * Experience utilizing property management systems * Due to the cyclical nature of the hotel industry, the ability to work varying schedules to reflect the business needs of the hotel is required WHAT'S IN IT FOR YOU * $90,000-$97,000 Annual Salary Range * Flex Time Off * Performance Based Incentive Plan * Medical, Dental, Vision, and Pet Insurance * Employer Paid Basic Life and AD&D * Discounted pet insurance available through ASPCA * 401(k) Retirement Plan with employer match * Strong sense of belonging through diversity, equity, and inclusion As an Equal Opportunity Employer, Aparium Hospitality Services celebrates diversity and is committed to creating an equitable and inclusive environment, and sense of belonging for all employees. We do not discriminate and believe every individual should be proud of who they are, where they come from and take pride in who we serve. #mgl
    $90k-97k yearly 5d ago
  • General Manager - IHG Army Hotel - Fort McCoy, WI

    Intercontinental Hotels Group 3.9company rating

    Hotel director job in Sparta, WI

    Whether you are traveling on official business, TDY, PCS, or simply visiting, our fully renovated military hotel offers all the comforts specifically designed for military travelers. Fort McCoy houses the 84th Training Command (Leader Readiness), 88th Regional Support Command and Wisconsin National Guard Military Academy. As a Total Force Training Center, Fort McCoy's primary responsibility is providing quality training facilities for reserve and active-component military forces. We are situated on 60,000 acres between Sparta and Tomah, Wisconsin, in Monroe County. Your Day to Day - As General Manager you will manage the day-to-day leadership and direction of the hotel, maximizing on sales and revenue and driving financial returns. You'll take ownership of the development of your people, execute brand standards and build awareness of the hotel and brand within the local area. Develop programs and initiatives to increase team engagement that are aligned with the hotel's service philosophy. Develop, implement and monitor team member succession planning to ensure future bench strength. Establish performance and development goals for team members and provide mentoring, coaching and regular feedback to enhance performance. Oversee HR related actions in accordance with company rules and policies. Demonstrate brand citizenship by maintaining compliance with all required brand and service standards. Drive improvement in guest satisfaction goals. Collaborate with colleagues and hotel team members to establish and implement services and programs that meet or exceed guest expectations. Speak to guests - ask for their feedback and build relationships. Prepare annual capital, cash flow and sales and marketing plans to accurately forecast budgets. Analyze financials to drive revenues, future profitability and maximum return on investment. Use distribution channels and technology platforms to drive revenue and maximize market share. Lead capital plans and asset management initiatives, including working with owners to maintain or improve property's market leadership position. Ensure a safe and secure environment for guests, colleagues and hotel assets. Act as public relations representative to raise awareness of hotel and brand in local community. Drive team member involvement in community organizations, activities and businesses. Develop and carry out action plans to be environmentally-conscious by taking steps to reduce the hotel's carbon footprint. Perform other duties as assigned. May also serve as manager on duty. What We Need from You - Must have the legal right to work in this country. Must reside in the U.S. and be ready for in-person interviews when applying. Five to ten years' prior hotel management experience, or equivalent combination of education and experience. Bachelor's degree / higher education qualification / equivalent in Hotel Administration, Business Administration. Experience required may vary based on size and complexity of operation. Must speak fluent English. Other languages preferred. What we Offer - We'll reward all your hard work with a great salary and benefits - including a great room discount and superb training. Join us and you'll become part of the global IHG family - and like all families, all our individual team members share some winning characteristics. As a team, we work better together - we trust and support each other, we do the right thing, and we welcome different perspectives. You need to show us you care that you notice the little things that make a difference to guests as well as always looking for ways to improve - click here to find out more about us. At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law. IHG is committed to promoting a culture of inclusion where everyone feels safe, respected, and valued. We seek talent from all backgrounds to join our teams and encourage our colleagues to bring their authentic and best selves to work. The range below is the range that we in good faith believe is the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range and this range is only applicable for jobs to be performed in CA, CO, NJ, NY, WA, HI, IL, MN, VT, MA. The salary range for this role is $91,760.00 to $114,700.00. We offer a comprehensive package of benefits including paid time off, medical, dental, vision insurance, 401(k), and any other benefits to eligible employees. Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.
    $91.8k-114.7k yearly Auto-Apply 23d ago
  • Tax Director, Family Office

    Rite-Hite 4.4company rating

    Hotel director job in Wisconsin

    Rite-Hite is the global leader in the manufacture and distribution of industrial loading dock and door equipment. Our innovative products and world class sales organization ensure solid, consistent growth, both for our company and our staff. We are always looking ahead to develop innovative new products and services to improve our customers' safety, security, and productivity. What We Offer: Rite-Hite provides competitive compensation and a comprehensive benefits package with medical, dental, and vision coverage along with life and paid medical leave. We also provide a retirement savings plan that combines 401(K) with company match and profit sharing. Paid holidays, vacation, and up to five paid personal/sick days per year round out the package. Rite-Hite is an Equal Opportunity/Affirmative Action employer offering a drug free workplace for our customers and employees. Job Description: Rite-Hite is looking for a Family Office Tax Director to lead tax strategy, compliance, and reporting for our family office and related entities. In this role, you'll shape the vision of the tax function, drive strategic initiatives, and provide expert guidance across complex investment and personal structures. This is a hybrid role based out of our corporate office in Milwaukee. Essential Duties and Responsibilities * Design and lead the preparation of federal and state income tax returns and related filings for all the family-owned and personal entities, which include corporations, partnerships, trusts, individuals, foundations and related estate tax planning. * Develop and implement a long-term tax strategy aligned with family office goals, including risk mitigation and tax optimization. * Oversee the design and implementation of ongoing continuous improvements of tax processes, reporting, and technology infrastructure to enhance efficiency and accuracy; leveraging process automation and artificial intelligence (AI) wherever possible. * Direct the evaluation and manage the deployment of internal and external tax resources, ensuring optimal performance and alignment with strategic planning and organizational needs. * Serve as the primary liaison with tax authorities, managing audits, correspondence, and resolution of complex tax matters. * Maintain oversight and design with a strong continuous improvement mindset of tax documentation, work papers, and compliance records to ensure audit readiness and regulatory adherence. * Monitor legislative and regulatory developments, assess impact, and proactively adjust strategies to maintain compliance and capitalize on opportunities. * Collaborate cross-functionally with Finance, Legal, and external advisors to support strategic initiatives and special projects. * Mentor and develop tax team members, fostering a culture of excellence, accountability, and continuous learning. Supervisory Responsibilities This job will be responsible for supervising and managing internal and external tax resources for related family office investment and personal entities. Qualifications * Deep expertise in accounting principles, tax law, and regulatory frameworks. * Demonstrated ability to synthesize complex information and develop actionable strategies. * Demonstrated continuous improvement mindset, including process automation and the development of process, data, and technology strategies and implementations. * Strong analytical and problem-solving skills, with a proactive and innovative mindset. * Exceptional written, verbal, and presentation skills, with a demonstrated ability to communicate complex concepts in a simple and understandable manner for non-tax stakeholders. * High level of integrity, discretion, and commitment to confidentiality. * Proven leadership capabilities and experience managing high-performing teams, including internal and external resources. * Advanced mathematical and reasoning abilities, including statistical analysis and financial modeling. Education and Experience * Bachelor's degree in accounting is required; CPA or advanced degree preferred. * Minimum of 10 years of related tax and management experience is required, preferably in corporate or public accounting environments. * Proficiency in tax software systems and Microsoft Office Suite. Additional Job Information:
    $94k-125k yearly est. Auto-Apply 46d ago
  • Director of Rooms

    First Hospitality Group Inc. 3.6company rating

    Hotel director job in Fontana-on-Geneva Lake, WI

    JOB SUMMARY: As an Abbey Resort associate, you will have the opportunity to be part of an incredible team at an all service resort situated on the beautiful shores of Geneva Lake. We aim to hire individuals who are ready and committed to exceed the expectation of every guest by genuinely creating lasting memories, maintaining a positive attitude and by providing outstanding service every time. BASIC FUNCTION: The Director of Rooms is in charge of overseeing all rooms' departments to include Front Office, Guest Services, Reservations, Group Coordinator, Laundry, Housekeeping, and Gift Shop. They will also supervise all Rooms Departments and ensure their standards of operation are maintained and are working in harmony at a profit. QUALIFICATIONS: EDUCATION, KNOWLEDGE, TRAINING, & WORK EXPERIENCE Bachelor's degree preferred. Three years in the Rooms Department with Two years as a Department Head. Must be service oriented. Ability to interact well with others. ESSENTIAL FUNCTIONS: * Oversee the Rooms operations to lead the team in helping guests discover their Jackson experience. * Be the leader of the Service Culture * Be involved in the financial performance of the hotel with responsibilities to include managing the annual budget, develop 30-60-90-day forecasts, maintain labor costs to forecast/budget, manage spending accounts and review monthly Profit & Loss reports. * Develop and mentor a leadership team. * Ensure proper training materials are in place and used by each department. Implement coaching, career planning and recognition programs for all associates. * Lead the team to ensure revenue maximization and accurate forecasting of occupancy. * Develop and participate in Revenue Optimization meetings, track historical data. * Participate as a member of the Leadership team. * Lead by example to ensure all guest and team interactions are managed in a professional manner. * Provide exceptional customer service by being engaging and taking sincere interest, review and maintain guest comment card satisfaction scores. * Help to resolve problems and "WOW" guests through recovery when things are not quite right. * Work closely with the hotel teams to communicate and coordinate the day. * Interact with hotel/resort staff in a professional manner, assisting other departments with necessary information. * Formulate and implement policies for the division. * Serve as the Manager on Duty when requested. * Member of the Emergency Response Team * Ensure service and product standards are maintained at a 4-star level. * Train and develop personnel in the Rooms Division. * Decision-making and policy formulation for the Rooms Division. * Develop, implement, and review marketing direction with the Director of Sales and Marketing and the General Manager. * Devise and implement programs to increase customer quality and service. * Develop yearly budget and maintain goals. * Review and maintain guest comment card satisfaction scores. * Develop and maintain rooms' historical data. * Maintain effective staffing and cost controls in all areas of the Rooms Division. * Implement coordination within the Rooms Division and their interfaces with all other property departments. MARGINAL FUNCTIONS: * Effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds * Required to perform other tasks and duties as assigned. * Scheduled hours may vary on business needs and may or may not include holidays, weekends, various shifts, overtime, or reduced hours. * To serve as M.O.D. as requested. * To be a member of Emergency Response Team (ERT) * To assist other departments as required * Will perform additional duties as requested by the General Manager
    $70k-98k yearly est. 4d ago
  • Hotel Manager

    Americinn

    Hotel director job in Little Falls, MN

    Job DescriptionBenefits: Bonus based on performance Employee discounts Paid time off Benefits/Perks Competitive wages Career Growth Opportunities Fun and Energetic Environment Job Summary We are seeking a positive, friendly, and experienced Hotel Manager to organize and oversee daily operations of our facilities. As the Hotel Manager, you will provide strategic direction for the company and supervise the activities of our diverse workforce. The Hotel Manager will be involved in every aspect of the hotel operations, from dealing with customer complaints to strategizing and preparing reports. The Hotel Manager must possess excellent communication skills and remain focused on ensuring both positive customer experiences and positive team/employee experiences. The ideal candidate is a team player as well as an effective leader, capable of leading by example and fostering a climate of cooperation and teamwork. Responsibilities Oversee the work of all employees and set clear objectives Hire qualified personnel according to standards set forth by the company Organize and coordinate operations and allocate responsibilities to ensure maximum efficiency Manage budgets and expenses, analyze and report on financial information Develop and implement a strong marketing strategy to promote the hotels services Communicate with customers when appropriate Resolve issues that arise with maintenance, equipment, and renovations Collaborate with outside entities including suppliers, vendors, event planners, and travel agencies Conduct regular inspections of the facility and uphold strict compliance with health and safety standards Qualifications Proven experience as a Hotel Manager is preferred Familiarity with hospitality industry standards Proficiency in English; knowledge of additional languages is a plus Well-versed in hotel management best practices and relevant laws/guidelines Ability to resolve issues with a customer-focused orientation An outgoing personality Excellent communication skills Strong organizational and time-management skills Bachelors degree in Hospitality Management, Business Administration, or relevant field is preferred
    $52k-80k yearly est. 7d ago
  • Director of Rooms

    Marcus Corporation 4.4company rating

    Hotel director job in Milwaukee, WI

    Whether you're an artist at heart or simply thrive in a dynamic environment, Saint Kate is the space that unites us all under one roof. Here at Saint Kate, we celebrate uniqueness and seek candidates from diverse walks of life who are passionate about engaging with the world around them. We're not just offering a job; we're offering a chance to dive into the exciting world of creativity, culture, and connection. If you're eager for career growth and new experiences, we have an opening for a Director of Rooms. As Director of Rooms, you will be responsible for managing the daily operations of the front office, housekeeping, reservations, and loss prevention department to deliver exceptional guest experiences while maximizing room revenue and operational efficiency. The position provides strong leadership through staff development, effective scheduling, performance management, and continuous service improvement. As a key member of the Executive Committee, your insights and leadership will play a pivotal role in shaping the hotel's strategic vision. Recognized as one of Milwaukee's most esteemed hotels with an elite award repertoire, Saint Kate - The Arts Hotel offers a modern, luxury experience with artistic flair. With a prime location in Milwaukee's Theater District, Saint Kate serves as a creative hub for the city, where every aspect of the hotel is inspired by music, painting, sculpture, and design. As a part of Marcus Hotels & Resorts, we engage a diverse audience of theater enthusiasts, food connoisseurs, and entertainment seekers. WHAT YOU WILL BE DOING * Lead all Rooms Division departments, including Front Office, Housekeeping, Reservations, and Loss Prevention, to ensure outstanding guest service, strong revenue performance, and effective staff development. * Manage daily operations for front desk, concierge, PBX, bell and door teams, valet services, guest room attendants, public area attendants, office cleaners, housepersons, inventory management, rooms control, and loss prevention officers, while ensuring adherence to and Marcus Hotels and Resorts standards. * Inspire and guide teams through staffing, training, coaching, scheduling, performance management, and daily supervision to maintain high levels of service quality and productivity. * Maintain strong knowledge of Night Audit procedures, property management systems, fire panel operations, emergency response protocols, and company safety requirements. * Support the Safety Committee program and assist with the Safety Audit Process to uphold a safe and compliant environment. * Drive improvement in guest satisfaction metrics and maintain a strong, visible presence throughout the hotel to support both guests and associates. * Promote a positive work environment by enhancing associate satisfaction, supporting retention efforts, and encouraging internal career growth and succession development. * Monitor financial performance for all Rooms departments, including labor management, expense control, and budget adherence, while identifying opportunities for improvement and implementing corrective measures. * Participate in weekly forecasting, scheduling, and strategic planning and assist with the creation of the annual hotel budget and support ongoing planning and action plan development. * Respond promptly to guest concerns and ensure complete and satisfactory resolution. * Review daily operational outcomes and support department meetings and pre-shift briefings to ensure effective communication. * Complete additional duties and special projects as assigned. WHAT WE ARE LOOKING FOR * Two to four years of experience in Rooms Operations, including Housekeeping and Front Office, preferably within a luxury hotel environment, with prior leadership and management experience. * Bachelor's degree required, preferably in hospitality; an advanced degree in a hospitality related field is preferred. * Thorough knowledge of all housekeeping procedures and strong proficiency with hotel registration, reservation, and backup computer systems. * Strong analytical and mathematical skills, including the ability to interpret statistical data and apply it to operational decision making. * Excellent interpersonal and communication skills, with the ability to read, write, speak, and understand English; additional language proficiency is preferred. * Strong organizational and leadership abilities with the capability to coach, mentor, and develop staff for advancement. * Ability to effectively handle guest and associate conflicts with patience, tact, diplomacy, and professionalism. * Flexibility and dependability to support a 24-hour operation, including availability for varied shifts such as days, evenings, weekends, and holidays. * Maintain a professional, courteous, and well-groomed presentation, with a positive and welcoming demeanor. * Physical ability to conduct thorough inspections of hotel areas, including standing, walking, bending, kneeling, lifting, stretching, and reaching. WHAT'S IN IT FOR YOU * Eligible for customary Executive Committee perks and annual Executive Committee bonus. * Medical, dental, and vision insurance (offered after 30 days of employment), company-paid life insurance, and employee assistance program offer. * 401k with employer match. * Room discounts at Marcus Hotels & Resorts and discounts at Marcus Hotels & Resorts restaurants, golfing, skiing and spa. * Paid Time off & Paid Holidays. * Free underground parking. * Ability to grow your career. ABOUT US A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich 60-year history of operational and service excellence. We are "People Pleasing People" who strive daily to create extraordinary experiences for guests and associates alike. Focused on expanding our U.S.-based portfolio of 16 hotels and resorts, our properties are known for their unique character and style. Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills. Saint Kate is an equal opportunity employer. #SKE Additional Information
    $38k-56k yearly est. 15d ago
  • General Manager - IHG Army Hotel - Fort McCoy, WI

    IHG Career

    Hotel director job in Sparta, WI

    Whether you are traveling on official business, TDY, PCS, or simply visiting, our fully renovated military hotel offers all the comforts specifically designed for military travelers. Fort McCoy houses the 84th Training Command (Leader Readiness), 88th Regional Support Command and Wisconsin National Guard Military Academy. As a Total Force Training Center, Fort McCoy's primary responsibility is providing quality training facilities for reserve and active-component military forces. We are situated on 60,000 acres between Sparta and Tomah, Wisconsin, in Monroe County. Your Day to Day - As General Manager you will manage the day-to-day leadership and direction of the hotel, maximizing on sales and revenue and driving financial returns. You'll take ownership of the development of your people, execute brand standards and build awareness of the hotel and brand within the local area. Develop programs and initiatives to increase team engagement that are aligned with the hotel's service philosophy. Develop, implement and monitor team member succession planning to ensure future bench strength. Establish performance and development goals for team members and provide mentoring, coaching and regular feedback to enhance performance. Oversee HR related actions in accordance with company rules and policies. Demonstrate brand citizenship by maintaining compliance with all required brand and service standards. Drive improvement in guest satisfaction goals. Collaborate with colleagues and hotel team members to establish and implement services and programs that meet or exceed guest expectations. Speak to guests - ask for their feedback and build relationships. Prepare annual capital, cash flow and sales and marketing plans to accurately forecast budgets. Analyze financials to drive revenues, future profitability and maximum return on investment. Use distribution channels and technology platforms to drive revenue and maximize market share. Lead capital plans and asset management initiatives, including working with owners to maintain or improve property's market leadership position. Ensure a safe and secure environment for guests, colleagues and hotel assets. Act as public relations representative to raise awareness of hotel and brand in local community. Drive team member involvement in community organizations, activities and businesses. Develop and carry out action plans to be environmentally-conscious by taking steps to reduce the hotel's carbon footprint. Perform other duties as assigned. May also serve as manager on duty. What We Need from You - Must have the legal right to work in this country. Must reside in the U.S. and be ready for in-person interviews when applying. Five to ten years' prior hotel management experience, or equivalent combination of education and experience. Bachelor's degree / higher education qualification / equivalent in Hotel Administration, Business Administration. Experience required may vary based on size and complexity of operation. Must speak fluent English. Other languages preferred. What we Offer - We'll reward all your hard work with a great salary and benefits - including a great room discount and superb training. Join us and you'll become part of the global IHG family - and like all families, all our individual team members share some winning characteristics. As a team, we work better together - we trust and support each other, we do the right thing, and we welcome different perspectives. You need to show us you care that you notice the little things that make a difference to guests as well as always looking for ways to improve - click here to find out more about us. At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law. IHG is committed to promoting a culture of inclusion where everyone feels safe, respected, and valued. We seek talent from all backgrounds to join our teams and encourage our colleagues to bring their authentic and best selves to work. The range below is the range that we in good faith believe is the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range and this range is only applicable for jobs to be performed in CA, CO, NJ, NY, WA, HI, IL, MN, VT, MA. The salary range for this role is $91,760.00 to $114,700.00. We offer a comprehensive package of benefits including paid time off, medical, dental, vision insurance, 401(k), and any other benefits to eligible employees. Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.
    $91.8k-114.7k yearly Auto-Apply 23d ago
  • Hotel Houseperson

    Gaming Enterprise 3.9company rating

    Hotel director job in Prior Lake, MN

    Are you passionate about delivering a great guest experience? No experience required to launch your career in our full-service hotel. Come join our Housekeeping Team and be a part of the reason of guest have a memorable hotel experience! Enjoy weekly pay, free uniforms, and health benefits. Starting pay up to $16.50 an hour based on shift and a $1,000 signing bonus. Job Overview: Maintain the cleanliness of the guest rooms and hallways, as well as the lobby and other workspaces. Check all allocated floors at the start of each shift and during the day to collect garbage, soiled linen, and restock linen/supplies as needed. Ensure the highest level of customer service by anticipating and responding quickly to guests/employee requests. Illuminate Your Future: What You'll Do: Strips guest rooms of soiled linen and towels. Checks and empties all ashtrays and trashcans throughout the hotel. Collects room attendant's trash and take to appropriate area for pick up. Ensures cleanliness of public areas including hallways, elevators, vending rooms and service areas. Cleans and maintains Spa and Tower Boardroom. Accurately completes daily paperwork. Collects drink ware for washing and delivers to assigned service areas. Shampoos carpet using heavy equipment and extractors. Inventory and maintain cleanliness of storerooms. Stocks linen in service closets. Delivers and removes guest requested items such as rollaways, cribs and refrigerators. Notifies supervisor of any guest room issues including maintenance and security needs. Occasional tasks. No previous experience required. Outstanding Benefits & Awesome Perks: Enjoy competitive weekly pay, outstanding benefits, and advancement opportunities at the SMSC Gaming Enterprise. Eligible Team Members are offered a comprehensive benefits package include medical, dental, life and disability insurance, onsite medical clinics and pharmacy, 401(k) retirement plan, paid time off, wellness programs and more. Plus, take advantage of perks like discounts on childcare, fuel, bus passes and fitness membership, free uniforms and free uniform cleaning, and tuition reimbursement. Who We Are: We're not just in the business of entertainment; we're in the business of crafting unforgettable experiences. We believe in the power of possibility, to unite and uplift, rallying around every triumph, big and small. At Mystic Lake and Little Six, every moment is a chance to be the experience. Different backgrounds, different strengths, and different passions, we value the diversity that everyone brings to the table. Our values are a direct reflection of the diverse communities that we proudly serve, represent, and invest in. We invite you to the place to learn, grow, thrive and lead. Let's create moments that matter, celebrate diversity, and build a brighter future for all. Be the Experience. Be Bold. Be Mystic.
    $16.5 hourly 60d+ ago
  • General Manager - IHG Army Hotel - Fort McCoy, WI

    IHG 2.8company rating

    Hotel director job in Wisconsin

    Whether you are traveling on official business, TDY, PCS, or simply visiting, our fully renovated military hotel offers all the comforts specifically designed for military travelers. Fort McCoy houses the 84th Training Command (Leader Readiness), 88th Regional Support Command and Wisconsin National Guard Military Academy. As a Total Force Training Center, Fort McCoy's primary responsibility is providing quality training facilities for reserve and active-component military forces. We are situated on 60,000 acres between Sparta and Tomah, Wisconsin, in Monroe County. Your Day to Day - As General Manager you will manage the day-to-day leadership and direction of the hotel, maximizing on sales and revenue and driving financial returns. You'll take ownership of the development of your people, execute brand standards and build awareness of the hotel and brand within the local area. Develop programs and initiatives to increase team engagement that are aligned with the hotel's service philosophy. Develop, implement and monitor team member succession planning to ensure future bench strength. Establish performance and development goals for team members and provide mentoring, coaching and regular feedback to enhance performance. Oversee HR related actions in accordance with company rules and policies. Demonstrate brand citizenship by maintaining compliance with all required brand and service standards. Drive improvement in guest satisfaction goals. Collaborate with colleagues and hotel team members to establish and implement services and programs that meet or exceed guest expectations. Speak to guests - ask for their feedback and build relationships. Prepare annual capital, cash flow and sales and marketing plans to accurately forecast budgets. Analyze financials to drive revenues, future profitability and maximum return on investment. Use distribution channels and technology platforms to drive revenue and maximize market share. Lead capital plans and asset management initiatives, including working with owners to maintain or improve property's market leadership position. Ensure a safe and secure environment for guests, colleagues and hotel assets. Act as public relations representative to raise awareness of hotel and brand in local community. Drive team member involvement in community organizations, activities and businesses. Develop and carry out action plans to be environmentally-conscious by taking steps to reduce the hotel's carbon footprint. Perform other duties as assigned. May also serve as manager on duty. What We Need from You - Must have the legal right to work in this country. Must reside in the U.S. and be ready for in-person interviews when applying. Five to ten years' prior hotel management experience, or equivalent combination of education and experience. Bachelor's degree / higher education qualification / equivalent in Hotel Administration, Business Administration. Experience required may vary based on size and complexity of operation. Must speak fluent English. Other languages preferred. What we Offer - We'll reward all your hard work with a great salary and benefits - including a great room discount and superb training. Join us and you'll become part of the global IHG family - and like all families, all our individual team members share some winning characteristics. As a team, we work better together - we trust and support each other, we do the right thing, and we welcome different perspectives. You need to show us you care that you notice the little things that make a difference to guests as well as always looking for ways to improve - click here to find out more about us. At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law. IHG is committed to promoting a culture of inclusion where everyone feels safe, respected, and valued. We seek talent from all backgrounds to join our teams and encourage our colleagues to bring their authentic and best selves to work. The range below is the range that we in good faith believe is the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range and this range is only applicable for jobs to be performed in CA, CO, NJ, NY, WA, HI, IL, MN, VT, MA. The salary range for this role is $91,760.00 to $114,700.00. We offer a comprehensive package of benefits including paid time off, medical, dental, vision insurance, 401(k), and any other benefits to eligible employees. Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.
    $91.8k-114.7k yearly Auto-Apply 23d ago
  • Hotel Maintenance

    CSM Careers 4.3company rating

    Hotel director job in Brookfield, WI

    This position is responsible for providing assistance in engineering operations; including maintenance, repair of hotel property, outside grounds, hotel equipment, preventative maintenance and asset protection. Follows CSM high standards of quality to ensure guest satisfaction. • Learns and demonstrates the ability to maintain property assets. • Works with the Chief Engineer to understand preventive maintenance, equipment repairs, routine inspections and capital expenditures. • Learns the impact of maintaining company assets and how it impacts the overall financial success of the hotel property. • Assists and responds to guests requests in a friendly and positive manner, while providing the highest level of service. • Ability to assist guests by having knowledge of hotel property, guest room repairs and common area maintenance. • Personally sets a strong example for other associate through exceptional guest service. • Assesses and evaluates property assets through preventative maintenance. • Works with appropriate managers in a respectful and courageous manner to recommend maintenance service solutions. • Works with the Chief Engineer to learn, understand and execute on all engineering SOP's. • Works as a team player in meeting guest needs, and actively contributes to the efforts of other departments when necessary. • Completes all assigned duties inside or outside the normal scope of responsibilities within the engineering department. • Drives carts, bobcats, and ice surfacing machines. • Maintains a clean and safe work area in compliance with CSM, brand, local, state and federal regulations. Uses personal protective equipment when needed. • Follows all CSM procedures for guest/associate incidents. • Knowledgeable of hotel emergency procedures. • Produces required volume of work by planning, organizing and prioritizing work duties as presented by the Chief Engineer. • Adheres to CSM attendance policy, general work rules and department procedures. • Attends all required department and hotel meetings. Competencies/Skills Required: 2+ years of maintenance experience is preferred. Attention to detail, customer focused and the ability to perform job duties in a fast paced environment. Education: High School diploma or GED required. CPO, and appliance repair certification is desired, or the ability to obtain certification based on property needs. Must have a current and valid drivers' license with safe driving record. Physical Requirements: Ability to push, pull, and lift up to 100 pounds on a regular basis throughout shift. CSM Corporation offers a comprehensive benefits package to all regular full-time employees, designed to support the health, well-being, and financial security of our employees. Our benefits include medical, dental and vision insurance plans, company-paid life insurance and short term disability coverage, company-paid long term disability coverage for eligible employees, 401(k) plan with company match, tuition reimbursement, voluntary benefits (critical illness, hospital indemnity, accident insurance, pet insurance, identity theft), time-off, scholarship program, generous hotel discounts and more! For benefits offered to regular part-time or on-call employees, please email benefits@csmcorp.net.
    $43k-59k yearly est. 60d+ ago
  • Hotel General Manager

    Mankato Lodging, LLC

    Hotel director job in Mankato, MN

    Job Description The Country Inn & Suites of Mankato is seeking an experienced Hotel General Manager to join their team! The General Manager fills a key leadership role with the primary responsibility for achieving the maximum profitability of this full service hotel by providing optimum guest services, leading high levels of associate engagement, executing aggressive sales and marketing strategies, optimizing Legends Bar and Grill restaurant and banquet operations and maximizing profits through cost containment. This role oversees daily functions across sales, front desk, housekeeping, food and beverage and maintenance departments, drives revenue growth, maintains service excellence, and fosters a positive work culture. SKILLS & KNOWLEDGE: Must have the ability to provide professional and courteous guest service. Must have good time management skills and the ability to work with minimal supervision. Must have good planning and organizational skills, the ability to multitask and strong attention to detail. Must have the ability to understand and follow verbal/written instructions and communicate both verbally and in writing. Must have demonstrated business communication skills. Must have the ability to maintain a positive and professional attitude when handling guest situations. Must have strong interpersonal leadership skills, the ability to delegate tasks, and set goals. Must have a working knowledge of computers, math skills and the ability to handle monetary transactions. High school diploma or equivalent required; associate degree preferred. 2-3 years of previous hotel management or related experience required. ESSENTIAL FUNCTIONS: Assists all guests in a professional and courteous manner. Performs job duties and responsibilities in a cost-effective manner and within budgetary guidelines. Responds appropriately to guest complaints, solicits feedback and builds relationships as a means to continuously improve guest satisfaction. Investigates guest complaints and promptly resolves all problems, both short-term and long-term. Oversees Legends Bar & Grill operations, ensuring quality food and beverage service, compliance with health and safety standards, and alignment with brand expectations. Coordinate with kitchen and bar staff to maintain inventory, manage costs, and deliver exceptional guest experiences. Maintains, at a minimum, a brand average guest satisfaction score. Establishes departmental goals and monitors action plans. Implements, at a minimum, brand standards of service and operation within all departments. Maximize revenues by developing and implementing a sale and marketing strategy in conjunction with the Sales team. Develops and implements an effective and aggressive outside direct sales strategy. Seeks opportunities to publicize the hotel through the development and implementation of social media and marketing tools, and by building a network within the community through participation in civic affairs. Establishes and implements realistic and effective operational and capital budgets and revenue forecasts. Compares actual operating results with budget projections on a regular basis and takes action to improve results as appropriate. Works in conjunction with the Director of Revenue Management regarding pricing and inventory management. Understands how P&L is prepared and the line items impacted by each department, as well as how to impact the results. Ensure proper cash controls and other internal controls are in order to protect company assets by thoroughly training all associates in proper procedures. Works directly with the property accountant to ensure all revenues and expenses are reviewed and recorded accurately and submitted in a timely manner. This includes but is not limited to daily reports, invoices, month-end information, and any special requests. Also ensures that all accounts receivable or other payments due are promptly followed up on and collected. Interviews and selects qualified associates for hire. Provides effective orientation, training, coaching, evaluation, recognition, and motivation to associates. Provides associates with the necessary tools to perform their jobs. Identifies and communicates performance expectations as well as policies and procedures to associates. Enforces company policies and administers corrective action as necessary, in a consistent and effective manner. Works with Human Resources on all employee relations, performance management, leave of absence and worker's compensation concerns. Promptly responds to all requests from Human Resources regarding personnel matters. Ensures and promotes a professional work environment free from inappropriate and offensive conduct of any type. Conducts routine inspections to ensure the cleanliness and maintenance of the hotel. Understands, promotes and applies all hotel safety and security procedures as required to maintain a safe and secure environment for employees and guests. Keeps supervisor promptly and fully informed of all problems or unusual matters of significance coming to his/her attention so prompt corrective action can be taken. Performs all other duties as assigned. Benefits: This is a full-time, salaried position that requires flexibility in scheduling. We offer a competitive total compensation package including annual performance-based increases, bonus eligibility and the following benefits to full-time regular staff after eligibility requirements have been met: Health and Welfare (Medical, Dental, Vision, Health Savings Account and Flexible Spending Accounts Company Paid Short and Long-Term Disability, Basic Life, and AD&D Voluntary Term Life Retirement Benefits (401k & company matching) Time Off Benefits (Paid Holidays and PTO) Employee discounts Pay: $ 70,000-$77,000 Job Type: Full Time Candidates offered regular employment must submit to a background check and drug test. We are an E-Verify participating employer. EOE M/F/V/D
    $70k-77k yearly 19d ago
  • Hotel Houseperson

    Springhill Suites Eau Claire

    Hotel director job in Eau Claire, WI

    Job Description We're searching for a houseperson with exceptional people skills who is enthusiastic and courteous to make sure our hotel guests have a wonderful stay. Responsibilities for this position include keeping the hotel's public areas clean, such as hallways, meeting rooms, and lobbies. Additionally, you will help deliver guest-requested items such as amenities, rollaway beds, cribs, and bedding, and perform any specially assigned tasks by housekeeping managers. Our ideal applicant has at least one year of housekeeping or houseperson experience, as well as a strong commitment to providing outstanding customer service. Please apply right away if this sounds like a great opportunity! Part-Time: 7 am - 3 pm or 3 pm - 11 pm, weekends required Compensation: $16 per hour Responsibilities: Walk all assigned floors at beginning of the shift and collect trash, soiled linen, and other items per management requests Ensure the highest level of customer service by anticipating and responding quickly to visitors' requests Retrieve clean linens from housekeeping storage facilities and distribute them to each floor Assure a clean environment in the guest rooms, corridors, lobby, and other work areas Bring requested supplies, such as rollaway beds, cribs, and blankets, to guest rooms Qualifications: Solid work ethic and excellent organizational, time management, and communication skills 1 year experience as a houseperson or housekeeper strongly desired Must have a strong focus on putting the guest first with exceptional customer service experience Good understanding of cleaning techniques and products About Company Brand New Property located next to the Sonnentag Center! SpringHill Suites by Marriott Eau Claire is offering accommodations in Eau Claire. The property is located 1.6 miles from the University of Wisconsin-Eau Claire, 23 miles from the Colfax Railroad Museum, and 24 miles from the University of Wisconsin-Stout.
    $16 hourly 7d ago
  • General Manager - IHG Army Hotel - Fort McCoy, WI

    IHG 2.8company rating

    Hotel director job in Sparta, WI

    Whether you are traveling on official business, TDY, PCS, or simply visiting, our fully renovated military hotel offers all the comforts specifically designed for military travelers. Fort McCoy houses the 84th Training Command (Leader Readiness), 88th Regional Support Command and Wisconsin National Guard Military Academy. As a Total Force Training Center, Fort McCoy's primary responsibility is providing quality training facilities for reserve and active-component military forces. We are situated on 60,000 acres between Sparta and Tomah, Wisconsin, in Monroe County. Your Day to Day - As General Manager you will manage the day-to-day leadership and direction of the hotel, maximizing on sales and revenue and driving financial returns. You'll take ownership of the development of your people, execute brand standards and build awareness of the hotel and brand within the local area. Develop programs and initiatives to increase team engagement that are aligned with the hotel's service philosophy. Develop, implement and monitor team member succession planning to ensure future bench strength. Establish performance and development goals for team members and provide mentoring, coaching and regular feedback to enhance performance. Oversee HR related actions in accordance with company rules and policies. Demonstrate brand citizenship by maintaining compliance with all required brand and service standards. Drive improvement in guest satisfaction goals. Collaborate with colleagues and hotel team members to establish and implement services and programs that meet or exceed guest expectations. Speak to guests - ask for their feedback and build relationships. Prepare annual capital, cash flow and sales and marketing plans to accurately forecast budgets. Analyze financials to drive revenues, future profitability and maximum return on investment. Use distribution channels and technology platforms to drive revenue and maximize market share. Lead capital plans and asset management initiatives, including working with owners to maintain or improve property's market leadership position. Ensure a safe and secure environment for guests, colleagues and hotel assets. Act as public relations representative to raise awareness of hotel and brand in local community. Drive team member involvement in community organizations, activities and businesses. Develop and carry out action plans to be environmentally-conscious by taking steps to reduce the hotel's carbon footprint. Perform other duties as assigned. May also serve as manager on duty. What We Need from You - Must have the legal right to work in this country. Must reside in the U.S. and be ready for in-person interviews when applying. Five to ten years' prior hotel management experience, or equivalent combination of education and experience. Bachelor's degree / higher education qualification / equivalent in Hotel Administration, Business Administration. Experience required may vary based on size and complexity of operation. Must speak fluent English. Other languages preferred. What we Offer - We'll reward all your hard work with a great salary and benefits - including a great room discount and superb training. Join us and you'll become part of the global IHG family - and like all families, all our individual team members share some winning characteristics. As a team, we work better together - we trust and support each other, we do the right thing, and we welcome different perspectives. You need to show us you care that you notice the little things that make a difference to guests as well as always looking for ways to improve - click here to find out more about us. At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law. IHG is committed to promoting a culture of inclusion where everyone feels safe, respected, and valued. We seek talent from all backgrounds to join our teams and encourage our colleagues to bring their authentic and best selves to work. The range below is the range that we in good faith believe is the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range and this range is only applicable for jobs to be performed in CA, CO, NJ, NY, WA, HI, IL, MN, VT, MA. The salary range for this role is $91,760.00 to $114,700.00. We offer a comprehensive package of benefits including paid time off, medical, dental, vision insurance, 401(k), and any other benefits to eligible employees. Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law. We need people like you to make a difference and create exceptional experiences every single day. Don't just join a growing team of 370,000 colleagues across 100 countries. Let your passion shine. Innovate and collaborate around the world. Embrace your ambition. Let's Go Further Together. Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today. **Important information** : + The salary range listed is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee's pay position within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs. + No amount of pay is considered to be wages or compensation until it is earned, vested, and determinable. The amount and availability of any bonus, commission, or other form of compensation allocable to a particular employee remain in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law. + If you require reasonable accommodation during the application process, please click here . + IHG does not accept applications, inquiries, or unsolicited CVs/resumes from staffing or recruiting agencies. Please click here for our agency policy. + If you are a resident of or applying to a job opening in the State of Washington, please click here to read about applicable benefits. At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.
    $91.8k-114.7k yearly 23d ago

Learn more about hotel director jobs

How much does a hotel director earn in Burnsville, MN?

The average hotel director in Burnsville, MN earns between $55,000 and $119,000 annually. This compares to the national average hotel director range of $49,000 to $133,000.

Average hotel director salary in Burnsville, MN

$81,000

What are the biggest employers of Hotel Directors in Burnsville, MN?

The biggest employers of Hotel Directors in Burnsville, MN are:
  1. Gaming Group
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