Hotel director jobs in Dundalk, MD

Schulte Companies is seeking an energetic, experienced, and hands on Director of Business Travel join our team! Schulte Companies is an organization whose success is rooted in its service culture. Our mission is to exude hospitality, be respectful and authentic, prioritize the needs of our internal and external stakeholders above our own, and continuously strive to make a positive impact in all we do. We are passionate hoteliers eager to add like-minded people to our rapidly growing team! A candidate in this role is expected to bring a wealth of experience in corporate negotiated and consortia markets. They should have well-established relationships with major accounts, consortia partners, and key local accounts. What's in it for you? When you join Schulte Companies you'll be part of a team committed to an inclusive, employee-focused workplace that is invested in your development. We want you to feel engaged, empowered, and excited to grow with us. After all, we believe our greatest and most valuable asset is our people! Schulte Companies provides a rewarding, fun and flexible work environment, exciting perks, an atmosphere designed to encourage and promote career growth within the company and a robust benefit package including, but not limited to: Work Today, Get Paid today, with Daily Pay! Free Telemedicine and Virtual Mental Health care access for all Associates starting day one! Multiple Health Insurance and Life Insurance options 401k Plan + Company Match for eligible associates Paid Time Off Holiday Pay Pet Insurance Employee Assistance Program Schulte Savings Marketplace Discounts on event tickets, electronics, gym memberships + more! Our Company: Schulte Companies is a leading third-party management company with deep, multi-generational experience in all facets of the hospitality industry. We are a diverse team of innovative hoteliers and restauranteurs operating more than 200 locations across 38 states and 3 countries. Our portfolio includes a wide array of reputable brands like Marriott, Hilton, IHG and Hyatt as well as many unique, independent, boutique and lifestyle properties and restaurants. JOB DUTIES AND RESPONSIBILITIES Manage all aspects of Corporate Negotiated Account , Luxury and Leisure Consortia and Consortia Marketing. Utilize Agency 360 and Zoom Info for market research and account targeting Consortia and TMC agent event and familiarization tours Utilize and lead Consortia Marketing efforts Conduct Consortia Agency training and participate in all related Tradeshows Grow DC Local Account Portfolio Update seasonal offers for Consortia agents and Local Accounts during low season dates Seek out and facilitate Corporate Negotiated RFPs and conduct a detailed rate review process during RFP season Participate in GBTA and affiliate events through out the year Establish internal promotions to maximize account production Drive customer loyalty in order to grow share of the account by delivering service excellence throughout each customer experience Manage business travel accounts to maximize business potential Ensure all pertinent aspects of solicitation, closing, and customer communications are complete and documented maintain existing accounts with active trace/follow up system Identifies and solicits new accounts from telemarketing, appointments, site tours, cold calls, and inquiries via email, phone, and in person interactions Develops, maintains, and prospects a Target List of accounts and communicates updates to DOSM Attends property specific receptions to generate leads and interact with customers Organize and execute local area blitzes Establishes relationships with local businesses and organizations and is an active member in local industry associations Builds relationships with competitors in like roles to keep apprised of trends in the market and industry, and supply changes Consistently meet or exceed sales goals including predetermined revenue and sales activity Other duties as assigned EDUCATION AND EXPERIENCE High School Diploma/GED. Bachelor's Degree preferred Minimum of 2 years of experience in a Hospitality Business Travel role. Business Travel experience within an independent hotel environment Established relationships with key Corporate Negotiated Accounts and Luxury and Leisure Consortia KNOWLEDGE, SKILLS AND ABILITIES Advanced experience with Agency 360, Cvent RFPs, and developing business cases for corporate RFPs. Strong knowledge of the Washington, D.C. market, including local accounts and competitive landscape Strong analytical skills relative to impact on hotel revenues Ability to communicate effectively verbally and in writing Strong understanding of revenue management principles Ability to use reservation and revenue management systems to develop pricing and sales recommendations Experience with Delphi.fdc preferred *The hiring process may consist of a phone interview, manager(s) interview, drug screen, background check, reference checks, and potential employment assessment. This job description is only intended to provide a general description of the benefits and compensation applicable to this position. Paid Time Off (PTO) is available for eligible associates in accordance with the Company's Paid Time Off policy. Specific compensation and benefit details will be discussed during the interview process. *Schulte Companies is an Equal Opportunity Employer.

Schulte Companies is seeking an energetic, experienced, and hands on Director of Business Travel join our team! Schulte Companies is an organization whose success is rooted in its service culture. Our mission is to exude hospitality, be respectful and authentic, prioritize the needs of our internal and external stakeholders above our own, and continuously strive to make a positive impact in all we do. We are passionate hoteliers eager to add like-minded people to our rapidly growing team! A candidate in this role is expected to bring a wealth of experience in corporate negotiated and consortia markets. They should have well-established relationships with major accounts, consortia partners, and key local accounts. What's in it for you? When you join Schulte Companies you'll be part of a team committed to an inclusive, employee-focused workplace that is invested in your development. We want you to feel engaged, empowered, and excited to grow with us. After all, we believe our greatest and most valuable asset is our people! Schulte Companies provides a rewarding, fun and flexible work environment, exciting perks, an atmosphere designed to encourage and promote career growth within the company and a robust benefit package including, but not limited to: Work Today, Get Paid today, with Daily Pay! Free Telemedicine and Virtual Mental Health care access for all Associates starting day one! Multiple Health Insurance and Life Insurance options 401k Plan + Company Match for eligible associates Paid Time Off Holiday Pay Pet Insurance Employee Assistance Program Schulte Savings Marketplace Discounts on event tickets, electronics, gym memberships + more! Our Company: Schulte Companies is a leading third-party management company with deep, multi-generational experience in all facets of the hospitality industry. We are a diverse team of innovative hoteliers and restauranteurs operating more than 200 locations across 38 states and 3 countries. Our portfolio includes a wide array of reputable brands like Marriott, Hilton, IHG and Hyatt as well as many unique, independent, boutique and lifestyle properties and restaurants. JOB DUTIES AND RESPONSIBILITIES * Manage all aspects of Corporate Negotiated Account , Luxury and Leisure Consortia and Consortia Marketing. * Utilize Agency 360 and Zoom Info for market research and account targeting * Consortia and TMC agent event and familiarization tours * Utilize and lead Consortia Marketing efforts * Conduct Consortia Agency training and participate in all related Tradeshows * Grow DC Local Account Portfolio * Update seasonal offers for Consortia agents and Local Accounts during low season dates * Seek out and facilitate Corporate Negotiated RFPs and conduct a detailed rate review process during RFP season * Participate in GBTA and affiliate events through out the year * Establish internal promotions to maximize account production * Drive customer loyalty in order to grow share of the account by delivering service excellence throughout each customer experience * Manage business travel accounts to maximize business potential * Ensure all pertinent aspects of solicitation, closing, and customer communications are complete and documented maintain existing accounts with active trace/follow up system * Identifies and solicits new accounts from telemarketing, appointments, site tours, cold calls, and inquiries via email, phone, and in person interactions * Develops, maintains, and prospects a Target List of accounts and communicates updates to DOSM * Attends property specific receptions to generate leads and interact with customers * Organize and execute local area blitzes * Establishes relationships with local businesses and organizations and is an active member in local industry associations * Builds relationships with competitors in like roles to keep apprised of trends in the market and industry, and supply changes * Consistently meet or exceed sales goals including predetermined revenue and sales activity * Other duties as assigned EDUCATION AND EXPERIENCE * High School Diploma/GED. Bachelor's Degree preferred * Minimum of 2 years of experience in a Hospitality Business Travel role. * Business Travel experience within an independent hotel environment * Established relationships with key Corporate Negotiated Accounts and Luxury and Leisure Consortia KNOWLEDGE, SKILLS AND ABILITIES * Advanced experience with Agency 360, Cvent RFPs, and developing business cases for corporate RFPs. * Strong knowledge of the Washington, D.C. market, including local accounts and competitive landscape * Strong analytical skills relative to impact on hotel revenues * Ability to communicate effectively verbally and in writing * Strong understanding of revenue management principles * Ability to use reservation and revenue management systems to develop pricing and sales recommendations * Experience with Delphi.fdc preferred * The hiring process may consist of a phone interview, manager(s) interview, drug screen, background check, reference checks, and potential employment assessment. This job description is only intended to provide a general description of the benefits and compensation applicable to this position. Paid Time Off (PTO) is available for eligible associates in accordance with the Company's Paid Time Off policy. Specific compensation and benefit details will be discussed during the interview process. * Schulte Companies is an Equal Opportunity Employer.

Schulte Companies is seeking an energetic, experienced, and hands on Director of Business Travel join our team! Schulte Companies is an organization whose success is rooted in its service culture. Our mission is to exude hospitality, be respectful and authentic, prioritize the needs of our internal and external stakeholders above our own, and continuously strive to make a positive impact in all we do. We are passionate hoteliers eager to add like-minded people to our rapidly growing team! A candidate in this role is expected to bring a wealth of experience in corporate negotiated and consortia markets. They should have well-established relationships with major accounts, consortia partners, and key local accounts. What's in it for you? When you join Schulte Companies you'll be part of a team committed to an inclusive, employee-focused workplace that is invested in your development. We want you to feel engaged, empowered, and excited to grow with us. After all, we believe our greatest and most valuable asset is our people! Schulte Companies provides a rewarding, fun and flexible work environment, exciting perks, an atmosphere designed to encourage and promote career growth within the company and a robust benefit package including, but not limited to: Work Today, Get Paid today, with Daily Pay! Free Telemedicine and Virtual Mental Health care access for all Associates starting day one! Multiple Health Insurance and Life Insurance options 401k Plan + Company Match for eligible associates Paid Time Off Holiday Pay Pet Insurance Employee Assistance Program Schulte Savings Marketplace Discounts on event tickets, electronics, gym memberships + more! Our Company: Schulte Companies is a leading third-party management company with deep, multi-generational experience in all facets of the hospitality industry. We are a diverse team of innovative hoteliers and restauranteurs operating more than 200 locations across 38 states and 3 countries. Our portfolio includes a wide array of reputable brands like Marriott, Hilton, IHG and Hyatt as well as many unique, independent, boutique and lifestyle properties and restaurants. JOB DUTIES AND RESPONSIBILITIES Manage all aspects of Corporate Negotiated Account , Luxury and Leisure Consortia and Consortia Marketing. Utilize Agency 360 and Zoom Info for market research and account targeting Consortia and TMC agent event and familiarization tours Utilize and lead Consortia Marketing efforts Conduct Consortia Agency training and participate in all related Tradeshows Grow DC Local Account Portfolio Update seasonal offers for Consortia agents and Local Accounts during low season dates Seek out and facilitate Corporate Negotiated RFPs and conduct a detailed rate review process during RFP season Participate in GBTA and affiliate events through out the year Establish internal promotions to maximize account production Drive customer loyalty in order to grow share of the account by delivering service excellence throughout each customer experience Manage business travel accounts to maximize business potential Ensure all pertinent aspects of solicitation, closing, and customer communications are complete and documented maintain existing accounts with active trace/follow up system Identifies and solicits new accounts from telemarketing, appointments, site tours, cold calls, and inquiries via email, phone, and in person interactions Develops, maintains, and prospects a Target List of accounts and communicates updates to DOSM Attends property specific receptions to generate leads and interact with customers Organize and execute local area blitzes Establishes relationships with local businesses and organizations and is an active member in local industry associations Builds relationships with competitors in like roles to keep apprised of trends in the market and industry, and supply changes Consistently meet or exceed sales goals including predetermined revenue and sales activity Other duties as assigned EDUCATION AND EXPERIENCE High School Diploma/GED. Bachelor's Degree preferred Minimum of 2 years of experience in a Hospitality Business Travel role. Business Travel experience within an independent hotel environment Established relationships with key Corporate Negotiated Accounts and Luxury and Leisure Consortia KNOWLEDGE, SKILLS AND ABILITIES Advanced experience with Agency 360, Cvent RFPs, and developing business cases for corporate RFPs. Strong knowledge of the Washington, D.C. market, including local accounts and competitive landscape Strong analytical skills relative to impact on hotel revenues Ability to communicate effectively verbally and in writing Strong understanding of revenue management principles Ability to use reservation and revenue management systems to develop pricing and sales recommendations Experience with Delphi.fdc preferred *The hiring process may consist of a phone interview, manager(s) interview, drug screen, background check, reference checks, and potential employment assessment. This job description is only intended to provide a general description of the benefits and compensation applicable to this position. Paid Time Off (PTO) is available for eligible associates in accordance with the Company's Paid Time Off policy. Specific compensation and benefit details will be discussed during the interview process. *Schulte Companies is an Equal Opportunity Employer.

ROOST DC is seeking an experienced Hotel Manager to lead day-to-day operations, inspire high-performing teams, and deliver an exceptional guest experience. As the Hotel General Manager, you will oversee all facets of the hotel, from operations and guest services to team development and financial performance. Key Responsibilities: Oversee all aspects of hotel operations, including front desk, housekeeping, maintenance, food and beverage, and other departments. Ensure smooth and efficient daily operations and guest services. Recruit, train, and manage hotel staff, fostering a positive and productive work environment. Conduct regular performance reviews and provide ongoing training and development opportunities. Address employee concerns and manage disciplinary actions as needed. Ensure high levels of guest satisfaction by maintaining service quality standards. Prepare and manage operating budgets, analyze financial reports, and maintain cost control measures. Monitor financial performance and implement strategies to achieve financial targets. Participate in sales activities and promotional events to boost hotel visibility. Maintain high standards of health and safety for guests and staff. Promote a customer-focused culture among staff. Requirements: Minimum of 5 years of experience in hotel management or a related hospitality role. Strong leadership and team management skills. Excellent communication and interpersonal skills. Financial acumen with experience in budgeting and financial management. Ability to work under pressure and handle challenging situations. Knowledge of local, state, and federal regulations related to hotel operations. Benefits: Comprehensive Affordable Full Health Care, Vision, Life and Dental Coverage 401 (K) Retirement Paid Vacation, Holiday, Personal, and Sick days EEOC Statement Method Co., along with its affiliates, is an equal opportunity employer and is committed to an inclusive workplace free from unlawful discrimination based on race, color, ancestry, nationality, religion, age, marital status, physical or mental disability, sexual orientation, gender, gender identity or any other protected characteristic under federal, state or local law. We believe in diversity and encourage any qualified individual to apply. Disclaimer: The preceding job description has been designed to indicate the general nature and level of work performed by employees within this job. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

Crescent Hotels & Resorts is looking for an experienced Hotel Manager for the VEN Embassy Row Hotel, a Marriott Tribute Portfolio Hotel located at Dupont Circle in Washington, DC. This hotel is known for its vibrant neighborhood, beautiful parks, historic architecture, and diverse community. At Crescent Hotels & Resorts, we understand what it takes to be a part of something great. We will encourage you to bring your true self to work every day, we will celebrate you and we will cheer you on as you shine bright in your career journey. Whether it be our health & wellness programs, best in class learning and development or our travel discounts that ‘feed your inner explorer', we work hard to create and deliver on what YOU need. We are ready for you to start your journey with us where You Belong. We Care. Shine Bright. We understand what it takes to be part of something great. We encourage you to bring your authentic self to work every day; we celebrate your individuality and support you as you excel in your career. Our offerings include health and wellness programs, top-notch learning and development opportunities, and travel discounts to satisfy your adventurous spirit. We are committed to creating a workplace that meets your needs. We are excited for you to start your journey with us, where You Belong, We Care, and Shine Bright. We are committed to providing you with: Highly competitive wages An exceptional benefit plan for eligible associates & your family members 401K matching program for eligible associates Flexible scheduling to allow you to focus on what is important to you Discounts with our Crescent managed properties in North America for you & your family members Responsible for the overall quality and profitability of the resort. Responsible for profitability, guest service, product quality, risk management, and overall cleanliness, and maintenance of the resort property. Housekeeping, Banquets/Events, P&L administration, Risk Management. Directly responsible for overseeing all departments and resort operation. Active participation in the Central Florida Hotel/Lodging Association. Represent the General Manager in his or her absence. Encourage the Executive Committee to deal in depth with the resort's challenges and opportunities. Effectively lead the Executive Committee utilizing a participative style - using effective communication, timely coordination, problem solving and follow-up. Maintain a high level of loyalty to the resort and the company. Regularly communicate, counsel, and assist in problem solving with each manager. Through personal leadership and example establish a friendly, courteous, service-oriented approach to guests that is exhibited by all hotel departments. Attend forecast, yield meetings and conduct weekly meetings with each EC member. Approve all purchase orders. Attend A/R meetings. Ensure budget goals are met and/or exceeded. Ensure all paperwork needed for daily assessment of monies spent daily is correct and given in a timely fashion to Accounting. Ensure the preparation and follow up of all service measurements. Participate in Safety Committee meetings. Proven management abilities in effectively. Planning short and long-range goals. Forecasting. Total resort profit and loss analysis. Ability to identify trends and needs areas. Ability to display professionalism in handling sensitive or confidential matters. Proven record of commitment and professional in meeting the challenges and pressures of a 24/7/365 operation. Professional image as perceived by subordinates, peers, superiors, guests and community. Possess business maturity and be profit-oriented. Problem-solver. Self-starter. Stronger leadership skills. Functions well under pressure. Effective verbal and written communications skills. Consistent performer/achiever. Ability to work on multiple projects at the same time. Ability to stand work for long periods of time. EDUCATION AND/OR EXPERIENCE Minimum 5 years' hotel experience directing a team at a full-service hotel. Marriott brand experience highly desired. Union experience highly desired.

WHO ARE WE Generator is on a journey. Appropriate, given that we're an accommodation brand. The journey began in London, swung through a heap of European capitals on its way to dominating the world. No biggie. Fast Company named us one of the top 50 most innovative global companies. We, of course, agree. Our spaces are safe and seriously social, in the proudest part of the beating heart of the cities we love. Cultural action, creative pulse and an outstanding way to waste some of the finite time the universe has given you - that's what Generator offers. Holds true for staff and visitors equally, and while chic design is always the backdrop, every Generator in every destination reflects the unique beat of that city's heart. BEING YOURSELF is the key to bringing the Generator story and brand to life.

We look for people who are passionate about service and have a hunger for learning new skills. We believe in the power of teamwork and the professional development of our team members. With our employees being our greatest assets, we are committed to providing competitive wages and benefits, the best training, a safe and enjoyable work environment along with many opportunities for advancement to ensure a very rewarding career. We take great pride in our dedicated and diverse team of employees. All professionals at Salamander Collection live by our Vision, Brand Promise, and Core Values. We specialize in the management of Four- and Five-Star luxury hotels, resorts and fine food establishments. If your outside interests include golf, tennis, spa, beach, water sports, equestrian, shopping or just relaxation, we have the employee discounts to match. As the Assistant Director of Front Office at Salamander Washington DC, you will be an integral part of providing world-class service for our guests. POSITION OBJECTIVE Lead guest experience curators, guest service agents, bell team, door team and departmental leaders. Manages the team in delivering personalized and anticipatory services to cater to the unique needs of our guests. Enables concierge to build relationship with key local partners. Ensure a seamless and discreet check-in and check-out process, maintaining the highest standards of hospitality. Nurture a team of service professionals dedicated to upholding the hotel's commitment to luxury and excellence Personally handle and oversee VIP and high-profile guest relations, providing an elevated level of attention and service. Oversee room allocations, ensuring the careful management of room inventory, special requests and amenities. Implement and enforce the highest standards of cleanliness, aesthetics, and functionality in the front office area. Uses all available on the job training tools for employees; supervises on-going training initiatives and conducting training when appropriate. Ensures employees have the proper supplies and uniforms. Creation and facilitation of human capital needs and performance management. Improves service by communicating and assisting employees to understand guest needs. Empathetic, people focused. Positive approach to growing and leading teams. Ability to manage and motivate diverse teams. Manage ambiguity and large volume of requests. A process driven mind. EDUCATION/EXPERIENCE A minimum of 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major is required. Bachelor's Hotel and Restaurant Management, Hospitality, Business Administration, or related major strongly preferred. Minimum 5 years' experience in Front Office and Guest Services. Minimum 1 year experience as Department Head. Knowledge of Opera, Micros and HotSOS, is not required but desirable. Previous luxury background is required and desirable REQUIREMENTS Strong computer skills including proficiency with Microsoft Office and the ability to quickly master new applications. Opera Cloud PMS knowledge is not required but desirable. Strong organizational skills with the ability to manage multiple priorities. Excellent written communication skills including proper grammar and professional writing. Excellent verbal communications skills with the ability to interact with employees at all levels and a wide range of business partners. Ability to effectively communicate in English. The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties this job, the employee is regularly required to stand; walk' use hands to finger, handle or feel; reach with hands and arms; stoop, kneel, crouch; talk and hear. The employee must be able to lift and move up to 25 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. WORK ENVIRONMENT Must be able to work effectively in a stressful environment, communicate with others, effectively deal with customers and accept constructive criticism from supervisors. Must be able to change activity frequently and cope with interruptions. Must be able to maintain a calm demeanor at all times Salamander Collection is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

We look for people who are passionate about service and have a hunger for learning new skills. We believe in the power of teamwork and the professional development of our team members. With our employees being our greatest assets, we are committed to providing competitive wages and benefits, the best training, a safe and enjoyable work environment along with many opportunities for advancement to ensure a very rewarding career. We take great pride in our dedicated and diverse team of employees. All professionals at Salamander Collection live by our Vision, Brand Promise, and Core Values. We specialize in the management of Four- and Five-Star luxury hotels, resorts and fine food establishments. If your outside interests include golf, tennis, spa, beach, water sports, equestrian, shopping or just relaxation, we have the employee discounts to match. As the Assistant Director of Front Office at Salamander Washington DC, you will be an integral part of providing world-class service for our guests. POSITION OBJECTIVE * Lead guest experience curators, guest service agents, bell team, door team and departmental leaders. * Manages the team in delivering personalized and anticipatory services to cater to the unique needs of our guests. * Enables concierge to build relationship with key local partners. * Ensure a seamless and discreet check-in and check-out process, maintaining the highest standards of hospitality. * Nurture a team of service professionals dedicated to upholding the hotel's commitment to luxury and excellence * Personally handle and oversee VIP and high-profile guest relations, providing an elevated level of attention and service. * Oversee room allocations, ensuring the careful management of room inventory, special requests and amenities. * Implement and enforce the highest standards of cleanliness, aesthetics, and functionality in the front office area. * Uses all available on the job training tools for employees; supervises on-going training initiatives and conducting training when appropriate. * Ensures employees have the proper supplies and uniforms. * Creation and facilitation of human capital needs and performance management. * Improves service by communicating and assisting employees to understand guest needs. * Empathetic, people focused. Positive approach to growing and leading teams. Ability to manage and motivate diverse teams. Manage ambiguity and large volume of requests. A process driven mind. EDUCATION/EXPERIENCE * A minimum of 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major is required. * Bachelor's Hotel and Restaurant Management, Hospitality, Business Administration, or related major strongly preferred. * Minimum 5 years' experience in Front Office and Guest Services. * Minimum 1 year experience as Department Head. * Knowledge of Opera, Micros and HotSOS, is not required but desirable. * Previous luxury background is required and desirable REQUIREMENTS * Strong computer skills including proficiency with Microsoft Office and the ability to quickly master new applications. Opera Cloud PMS knowledge is not required but desirable. * Strong organizational skills with the ability to manage multiple priorities. * Excellent written communication skills including proper grammar and professional writing. * Excellent verbal communications skills with the ability to interact with employees at all levels and a wide range of business partners. * Ability to effectively communicate in English. * The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. * While performing the duties this job, the employee is regularly required to stand; walk' use hands to finger, handle or feel; reach with hands and arms; stoop, kneel, crouch; talk and hear. * The employee must be able to lift and move up to 25 pounds. * Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. WORK ENVIRONMENT * Must be able to work effectively in a stressful environment, communicate with others, effectively deal with customers and accept constructive criticism from supervisors. * Must be able to change activity frequently and cope with interruptions. * Must be able to maintain a calm demeanor at all times Salamander Collection is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

The Hilton McLean is currently hiring a Director of Front Office! This role is responsible for directing and administering of all Front Office operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability. What will I be doing? As a Director of Front Office, you would be responsible for directing and administering of all Front Office operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards: Direct and administer all Front Office operations to include, but not limited to, guest service and registration (check-in/check-out), room inventory and availability, guest service standards and initiatives, product quality, cost controls and overall profitability, marketing initiatives, systems use and management, budgeting and forecasting, department management, policy and procedure implementation and enforcement and meeting participation and facilitation Monitor and develop team member performance to include, but not limited to, providing supervision and professional development, scheduling, conducting counseling and evaluations and delivering recognition and reward Monitor and assess service and satisfaction trends, evaluate and address issues and make improvements accordingly Initiate and implement marketing and up-selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue Implement and monitor all corporate marketing programs Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events Run and complete daily reports, analyze data and make decisions based on data Resolve guest issues and concerns to guest satisfaction Recruit, interview and train team members EOE/AA/Disabled/Veterans What are we looking for? Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values: Hospitality - We're passionate about delivering exceptional guest experiences. Integrity - We do the right thing, all the time. Leadership - We're leaders in our industry and in our communities. Teamwork - We're team players in everything we do. Ownership - We're the owners of our actions and decisions. Now - We operate with a sense of urgency and discipline In addition, we look for the demonstration of the following key attributes: Quality Productivity Dependability Customer Focus Adaptability What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! The Benefits - Hilton is proud to have an award-winning workplace culture ranking #1 Worlds Best Workplace by Great Place to Work & Fortune.We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including: Access to your pay when you need it through DailyPay Mental Health Resources Best-in-Class Paid Time Off (PTO) Go Hilton travel discount program Supportive parental leave Matching 401(k) Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount Debt-free education\: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more) Career growth and development Team Member Resource Groups Recognition and rewards programs Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable. #LI-JB1

Job Description SP+, a Metropolis company, is an artificial intelligence company for the real world. We use computer vision to enable checkout-free parking experiences. So there's no fumbling with tickets, machines, apps, or credit cards. You just “drive in and drive out.” We are the largest parking network in America, with over 23,000 employees powering mobility at over 4,000 locations across North America and Europe. Today, we are reinventing parking. Because it's important, it's everywhere and impacts everyone. Tomorrow, we will power checkout-free experiences anywhere you go to make the everyday experiences of living, working, and playing remarkable - giving us back our most valuable asset, time. Responsibilities What you'll do Deliver premier customer service to our clients. Resolve client requests and concerns efficiently. Ensure proactive communication with clients regarding opportunities to improve operations. Supervise valet attendant relations with clients to ensure that complaints, disagreements or misunderstandings about rates or services are resolved diplomatically. Hire, develop, train, and supervise a team of employees. Identify proper staffing levels to complete duties, deliver superior customer service, and perform daily job functions. Ensure that proper parking, security, and cash control procedures are followed. Maximizing profitability through revenue development, facility marketing, cash control procedures, expense reviews, and managing the operation's budget. Identify all procurement and vendor service needs of the location. Perform general accounting duties such as accounts payable, payroll, and petty cash. Monitor facility maintenance for cleanliness standards. Monitor and review all damage claims. Recommend and implement plans or programs to improve the safety of operations to prevent the occurrence or reoccurrence of similar claims. Implement all policies and procedures to ensure compliance with all OSHA laws. Qualifications What you need Demonstrates ability to lead, manage and motivate team members. Passionate about customer service and client satisfaction. Prior experience developing budgets and P&L (Profit and Loss) review a plus. Ability to react and problem-solve quickly. Experience using various computer applications/systems (e.g., Microsoft Office Suite). Ability to learn internal computer programs. License Requirement: Must possess a valid state-issued driver's license with a current address and acceptable driving record. Salary Range: $75,000.00 - $90,000.00 per year depending on experience. SP+ is an equal opportunity employer committed in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, color, ancestry, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, gender identity, disability or other classes protected by federal or state law. SP+ does not tolerate harassment or retaliation against any employee or applicant based on these characteristics or because the individual exercised their EEO rights. Right to Work Poster SP+, a Metropolis Company, may utilize an automated employment decision tool (AEDT) to assess or evaluate your candidacy for employment or promotion. AEDTs are used to assist in assessing a candidate's application relative to the required job qualifications and responsibilities listed in the job posting. As part of this process, SP+ retains data relevant to your candidacy, including personal information, for a period that is reasonably necessary for the use of the tool. If you are hired for the position, your data may become part of your employee records. If you are an applicant to a New York City job posting and wish to request an alternative selection process accommodation or have questions about our data retention policy, please contact ******************. We are here to assist you.

Job DescriptionWho we are Metropolis is an artificial intelligence company that uses computer vision technology to enable frictionless, checkout-free experiences in the real world. Today, we are reimagining parking to enable millions of consumers to just "drive in and drive out." We envision a future where people transact in the real world with a speed, ease and convenience that is unparalleled, even online. Tomorrow, we will power checkout-free experiences anywhere you go to make the everyday experiences of living, working and playing remarkable - giving us back our most valuable asset, time. Who you are Metropolis is seeking an Operations Manager to lead and support the operations of our parking sites. The Operations Manager is a managerial position that supports the operations in one or more assigned locations. This role is responsible for the direct supervision of at least two full-time employees or the equivalent and is responsible for the operations of one or more locations. The Operations Manager ensures that all elements of the operation, including team member performance, customer service, financials, maintenance, and safety, meet Metropolis standards. What you'll do Manage a team of hourly employees Schedule shifts and verify time and attendance tracking Plan, organize and manage the work of hourly team members, ensuring team members are deployed appropriately and tasks are completed in accordance with organizational requirements and Metropolis standards Interview, hire and develop team members Ensure team members complete all necessary training Create, implement, and manage forecasting, planning, and budgeting process for assigned location(s) Control spending and keep expenses within approved budget Maintain maintenance control documents while meeting maintenance goals Promote safe work practices by conducting safety audits and coaching individual staff members Work closely with the client to define performance measurements and execution Ensure all client operational documentation is compete and recorded for client and Metropolis records Ensure Metropolis standards of Customer Service are met Greet customers and clients in a courteous manner Communicate with customers and staff for general inquiries about parking, parking locations, and customer service inquires Observe and coach team members to meet customer service standards Implement company initiatives and processes Conduct performance evaluations that are timely and constructive Perform specific operational responsibilities as required based on the needs of the assigned location What we're looking for High School Diploma or GED required Ability to plan and manage time for multiple tasks to meet established deadlines Strong interpersonal skills; frequently communicate with team members and customers; must be able to exchange accurate information Able to detect safety concerns and adjust accordingly Must be able to communicate effectively in both written and verbal form Must maintain confidentiality of all work-related information Ability to work in a diverse environment and be sensitive to issues of diversity and inclusion Good work habits and willingness to work extended hours if requested to complete a job when required to meet deadlines Must have the ability to work onsite with a flexible schedule, including availability for evenings, weekends, and holidays, to support a 24/7 operational environment While not required, these are a plus Some college preferred Prior business experience preferred Scheduling and payroll knowledge a plus When you join Metropolis, you'll join a team of world-class product leaders and engineers, building an ecosystem of technologies at the intersection of parking, mobility, and real estate. Our goal is to build an inclusive culture where everyone has a voice and the best idea wins. You will play a key role in building and maintaining this culture as our organization grows. The anticipated base salary for this position is $75,000.00 USD to $90,000.00 USD annually. The actual base salary offered is determined by a number of variables, including, as appropriate, the applicant's qualifications for the position, years of relevant experience, distinctive skills, level of education attained, certifications or other professional licenses held, and the location of residence and/or place of employment. Base salary is one component of Metropolis's total compensation package, which may also include access to or eligibility for healthcare benefits, a 401(k) plan, short-term and long-term disability coverage, basic life insurance, a lucrative stock option plan, bonus plans and more. #LI-CM1 #LI-Onsite Metropolis values in-person collaboration to drive innovation, strengthen culture, and enhance the Member experience. Our corporate team members hold to our office-first model, which requires employees to be on-site at least four days a week, fostering organic interactions that spark creativity and connection Metropolis may utilize an automated employment decision tool (AEDT) to assess or evaluate your candidacy for employment or promotion. AEDTs are used to assist in assessing a candidate's application relative to the required job qualifications and responsibilities listed in the job posting. As part of this process, Metropolis retains data relevant to your candidacy, including personal information, for a period that is reasonably necessary for the use of the tool. If you are hired for the position, your data may become part of your employee records. Metropolis Technologies is an equal opportunity employer. We make all hiring decisions based on merit, qualifications, and business needs, without regard to race, color, religion, sex (including gender identity, sexual orientation, or pregnancy), national origin, disability, veteran status, or any other protected characteristic under federal, state, or local law.

The Sales Manager works to maximize sales occupancy and rates in conjunction with hotel operations to increase profits by increasing room sales and generating business through aggressive sales efforts. Core Responsibilities: Conduct a successful, aggressive solicitation process involving outside sales calls, inside appointments, telephone calls, individual letter and direct mail. As a proactive sales manager, 80% (eighty) of time should be spent in active sales solicitation. Assist the Director of Sales in the preparation of the annual marketing plan, including the action plans covering assigned market segments. Send proposals on all leads, which fit the profile of the property and actively follow through to convert from proposal to definite status. Proposals and confirmations should be sent to clients immediately upon holding space. Clearly outline on booking sheets client's room block requirements, suite requirements, meeting and banquet space requirement so the accurate facilities may be reserved. Obtain, document and route all necessary information on definite groups, including billing information, credit application, rooming list and VIP arrangements. Details on meeting arrangements, menus, audio-visual arrangements, etc., should be documented and passed on to catering manager for follow up. Responsible for maintaining a sales quota as assigned by DOS. Maintain total and complete sensitivity to customer satisfaction and guests' needs. Responsible for preparing and providing the DOS with weekly sales call reports and weekly itineraries of planned sales calls to potential customers. Work in a cooperative and friendly manner with fellow associates. Practice a culture of guest service in all you do; promote courtesy, good will and a positive attitude in each and every encounter. Perform any reasonable request as assigned or directed by management. Knowledge, Skills, and Competencies: Strong business communication and presentation skills, both verbal and written Talk and listen to clients, demonstrating excellent sales skills by knowing and selling product in a professional and courteous manner Ability to work in a high demand, sometimes high pressure environment High work ethic and self-initiative Strong computer skills in Microsoft Suite Some travel is required Regular attendance according to established guidelines May be required to work varying schedules to reflect the business needs of the property Must possess basic computational ability Focus and maintain attention to multiple tasks, and complete work assignments on time despite frequent interruptions Ability to maintain excellent relationships with staff and maintain staff and guest confidentiality at all times Ability to participate in, and at times lead departmental and/or hotel team meetings Physical Requirements: Sit, stand and walk for varying lengths of time Lift approximately ten (10) pounds Good communication skills, both written and verbal Grasping, writing, standing, sitting, walking, repetitive motions, pulling, pushing, listening and hearing ability and visual ability Must have finger dexterity to be able to operate office equipment such as computers, printers, multi-line phone, filing cabinets, photocopiers and other office equipment as needed This job description is not an exhaustive list of all job functions that are required of an employee in this position. Therefore, other duties may be asked of an employee in this position from time to time. Salary from $ 75000.00 to $90000.00 (USD) Depending on experience.

The Sales Manager, Venues is responsible for effectively guiding customers through event experiences, identifying solutions that meet their goals and objectives, resulting in a compelling event experience. Utilizes all available tools to ensure maximum event and revenue capture from assigned customer base. Cultivates and maintains relationships with key hotel personnel to enhance the overall business relationship with hotel. Supports Company initiatives, business strategies and Core Values. This position reports to a Sr. Sales Manager, Sales Director, or Director, Event Technology. Key Job Responsibilities Revenue Generation * Drive Results by soliciting and securing business through a proactive, consultative sales approach, utilizing Encore's sales process and methodology. * Effectively prepare and present quotes and proposals in a timely manner to customers, including those submitted through ********************* venue booking system, or other sources as assigned. * Effectively collaborate with vendors and other departments/divisions of the company to capture and service events. * Attend site visits, pre-conference planning meetings, and appropriate venue meetings as necessary to support the customer event experience. * Understand event cost structure and incorporates this into solution designs according to established profitability guidelines. Relationship Management * Deliver World-Class Service by cultivating and maintaining relationships with customers, venue personnel and various Encore supporting functions and departments. * Thoroughly research and understand customer history and previous experiences, in order to create more personalized customer experiences. * Value People by attending customer meetings, understanding their goals and responding to their questions, concerns, and challenges. * Do the Right Thing by ensuring all customer information is up to date and accurate in the Customer Relationship Management system (CRM) at all times. * Actively refer and guide customers through the Encore network, leveraging contacts to secure additional opportunities with existing customers. Sales Accountability * Maintain a healthy pipeline at all times that ensures achievement of established revenue targets. * Ensure all known opportunities are in CRM and completely accurate and updated at all times. * See the Big Picture by supporting the sales forecasting efforts at home location, ensuring they are accurate and submitted timely. * Learn and adopt all SOPs related to the role and any new initiatives/programs that are implemented. * Maintain knowledge of new product/service offerings and emerging technology supporting meetings and events. Job Qualifications * BS/BA or 1+ years of Encore or equivalent experience required * 1 year technology sales or hospitality experience preferred * Prior sales experience in audiovisual is a plus * Knowledge of hospitality industry and sales processes preferred * Technical aptitude and computer proficiency required * Strong written and verbal communication skills Competencies (by Core Values) Deliver World Class Service * Hospitality * Ownership Do The Right Thing * Demonstrates Self-Awareness Drive Results * Ensures Accountability See The Big Picture * Decision Quality * Manages Complexity Value People * Collaborates For more information on our Competency Group, refer to the Competency Based Talent Management page on Encore Connect by searching for the title or copy & pasting this URL Link (******************************************************************************************** Physical Requirements Team members must meet the physical demands listed below to successfully perform essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * Sitting: 4-5 hours per day * Standing: 2-3 hours per day * Walking: 2-3 hours per day * Stooping: 0-1 hour per day * Crawling: 0-1 hour per day * Kneeling: 0-1 hour per day * Bending: 0-1 hour per day * Reaching (above your head): 0-1 hour per day * Climbing: 0-1 hour per day * Grasping: 0-1 hour per day Lifting Requirements * 0 - 15 lbs*: Occasionally * 16 - 50 lbs*: Occasionally * 51 - 100 lbs: Never * Over 100 lbs: Never Carrying Requirements * 0 - 15 lbs*: Occasionally * 16 - 50 lbs*: Occasionally * 51 - 100 lbs: Never * Over 100 lbs: Never Auditory/Visual Requirements * Close Vision: Continuously * Distance Vision: Continuously * Color Vision: Continuously * Peripheral Vision: Continuously * Depth Perception: Continuously Pushing/Pulling Requirements * 0 - 15 lbs*: Occasionally * 16 - 50 lbs*: Occasionally * 51 - 100 lbs*: Occasionally * Over 100 lbs: Never Note: The physical requirements marked with an asterisk () indicate activities performed without assistance.* Team members must be able to meet the physical demands above in order to successfully perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work Environment Hotel Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio visual equipment and electrical components, and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends and holidays. Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area. The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned. #LI-DB1 #INDSALES

Become Part of the TPG Hotels, Resorts & Marina Team…… TPG Hotels, Resorts & Marina's is widely recognized as one of the nation's premier hotel management companies. We are a national operator of hospitality assets across the entire chain scale, from focused-service hotels and lifestyle/resort properties to upper upscale luxury hotels and nautically based hospitality assets. Whether an investment partner or straight third-party operator, we are always operating on behalf of capital partners, and our role as entrusted stewards is to deliver top performance for our guests, investors and to fulfill the brand promise. Joining the Team gives you a rewarding career opportunity with a nationally ranked hospitality management company that focuses on customer satisfaction and personal growth. We pride ourselves in continually seeking motivated team members who believe guest service is the top priority. We are seeking a talent Sales Manager with a successful track record to lead the sales efforts at The Graham Hotel located in the Georgetown, D.C. Primary responsibilities · Managing sales-related efforts for the property within assigned segment. · Maximizing and enhancing room revenues to meet and exceed the hotel's revenue and GOP objectives. · Establish solid business relationships with local companies, creating innovative means for attracting and retaining groups while maximizing profitability and generating revenue. · Ensures that predetermined sales expectations are met or exceeded. · Develops and maintains relationships with key clients in order to produce group and/ or convention business for the hotel. · Negotiates guest room rates, meeting room rental, and hotel services within approved booking guidelines. · Conducts tours of the hotel, entertains qualified potential clients in accordance with company and property policies and procedures. · Schedules sales appointments. · Organizes, maintains, and tracks sales data for each hotel. · Attends and represents company at trade shows and city-wide conventions. · Responds quickly to guest requests in a friendly manner. Follows up to ensure guest satisfaction. · Maintains a professional image at all times through appearance and dress. · Note: Other duties as assigned by supervisor or management. Job Requirements · Previous Hotel Sales experience is required (preferably with a proven track record for success in sales and revenue generation) · Business Transient Sales experience is a plus · Exceptional service skills, with strong ability to foster effective relationships with all levels of staff, management, and clientele · Outstanding leadership skills and the ability to create a motivating work environment · Charismatic and professional presentation, with excellent verbal and written communication skills · Excellent organization skill and ability to multi-task and successfully manage multiple priorities in a fast-paced environment Working Conditions & Physical Effort: Physical work is a primary part of many of our hotel and resort jobs. Physical requirements include extended standing and walking, climbing, bending, reaching, pulling, pushing, kneeling, and lifting to 50 lbs. Some work is performed in an interior hotel environment with equipment and machines. Benefits: Full benefits package included for full-time employees! Health, Dental and Vision Insurances Disability Insurances Supplemental Life Insurances Identity Theft Protection Flexible Spending Accounts 401(k) Retirement Plan Paid Time Off, Vacation and Holidays Employee Assistance Program AMAZING HOTEL DISCOUNTS to any property in the TPG portfolio and MUCH MORE! EEO/VET/DISABLED Job Type: Full-time Benefits: Employee discount Ability to Relocate: Georgetown, DC: Relocate before starting work (Required) Work Location: In person

ROOST DC is seeking an experienced Hotel Manager to lead day-to-day operations, inspire high-performing teams, and deliver an exceptional guest experience. As the Hotel General Manager, you will oversee all facets of the hotel, from operations and guest services to team development and financial performance. Key Responsibilities: Oversee all aspects of hotel operations, including front desk, housekeeping, maintenance, food and beverage, and other departments. Ensure smooth and efficient daily operations and guest services. Recruit, train, and manage hotel staff, fostering a positive and productive work environment. Conduct regular performance reviews and provide ongoing training and development opportunities. Address employee concerns and manage disciplinary actions as needed. Ensure high levels of guest satisfaction by maintaining service quality standards. Prepare and manage operating budgets, analyze financial reports, and maintain cost control measures. Monitor financial performance and implement strategies to achieve financial targets. Participate in sales activities and promotional events to boost hotel visibility. Maintain high standards of health and safety for guests and staff. Promote a customer-focused culture among staff. Requirements: Minimum of 5 years of experience in hotel management or a related hospitality role. Strong leadership and team management skills. Excellent communication and interpersonal skills. Financial acumen with experience in budgeting and financial management. Ability to work under pressure and handle challenging situations. Knowledge of local, state, and federal regulations related to hotel operations. Benefits: Comprehensive Affordable Full Health Care, Vision, Life and Dental Coverage 401 (K) Retirement Paid Vacation, Holiday, Personal, and Sick days EEOC Statement Method Co., along with its affiliates, is an equal opportunity employer and is committed to an inclusive workplace free from unlawful discrimination based on race, color, ancestry, nationality, religion, age, marital status, physical or mental disability, sexual orientation, gender, gender identity or any other protected characteristic under federal, state or local law. We believe in diversity and encourage any qualified individual to apply. Disclaimer: The preceding job description has been designed to indicate the general nature and level of work performed by employees within this job. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

We look for people who are passionate about service and have a hunger for learning new skills. We believe in the power of teamwork and the professional development of our team members. With our employees being our greatest assets, we are committed to providing competitive wages and benefits, the best training, a safe and enjoyable work environment along with many opportunities for advancement to ensure a very rewarding career. We take great pride in our dedicated and diverse team of employees. All professionals at Salamander Collection live by our Vision, Brand Promise, and Core Values. We specialize in the management of Four- and Five-Star luxury hotels, resorts and fine food establishments. If your outside interests include golf, tennis, spa, beach, water sports, equestrian, shopping or just relaxation, we have the employee discounts to match. As the Assistant Director of Front Office at Salamander Washington DC, you will be an integral part of providing world-class service for our guests. POSITION OBJECTIVE Lead guest experience curators, guest service agents, bell team, door team and departmental leaders. Manages the team in delivering personalized and anticipatory services to cater to the unique needs of our guests. Enables concierge to build relationship with key local partners. Ensure a seamless and discreet check-in and check-out process, maintaining the highest standards of hospitality. Nurture a team of service professionals dedicated to upholding the hotel's commitment to luxury and excellence Personally handle and oversee VIP and high-profile guest relations, providing an elevated level of attention and service. Oversee room allocations, ensuring the careful management of room inventory, special requests and amenities. Implement and enforce the highest standards of cleanliness, aesthetics, and functionality in the front office area. Uses all available on the job training tools for employees; supervises on-going training initiatives and conducting training when appropriate. Ensures employees have the proper supplies and uniforms. Creation and facilitation of human capital needs and performance management. Improves service by communicating and assisting employees to understand guest needs. Empathetic, people focused. Positive approach to growing and leading teams. Ability to manage and motivate diverse teams. Manage ambiguity and large volume of requests. A process driven mind. EDUCATION/EXPERIENCE A minimum of 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major is required. Bachelor's Hotel and Restaurant Management, Hospitality, Business Administration, or related major strongly preferred. Minimum 5 years' experience in Front Office and Guest Services. Minimum 1 year experience as Department Head. Knowledge of Opera, Micros and HotSOS, is not required but desirable. Previous luxury background is required and desirable REQUIREMENTS Strong computer skills including proficiency with Microsoft Office and the ability to quickly master new applications. Opera Cloud PMS knowledge is not required but desirable. Strong organizational skills with the ability to manage multiple priorities. Excellent written communication skills including proper grammar and professional writing. Excellent verbal communications skills with the ability to interact with employees at all levels and a wide range of business partners. Ability to effectively communicate in English. The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties this job, the employee is regularly required to stand; walk' use hands to finger, handle or feel; reach with hands and arms; stoop, kneel, crouch; talk and hear. The employee must be able to lift and move up to 25 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. WORK ENVIRONMENT Must be able to work effectively in a stressful environment, communicate with others, effectively deal with customers and accept constructive criticism from supervisors. Must be able to change activity frequently and cope with interruptions. Must be able to maintain a calm demeanor at all times Salamander Collection is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

Who we are Metropolis is an artificial intelligence company that uses computer vision technology to enable frictionless, checkout-free experiences in the real world. Today, we are reimagining parking to enable millions of consumers to just "drive in and drive out." We envision a future where people transact in the real world with a speed, ease and convenience that is unparalleled, even online. Tomorrow, we will power checkout-free experiences anywhere you go to make the everyday experiences of living, working and playing remarkable - giving us back our most valuable asset, time. Who you are Metropolis is seeking an Operations Manager to lead and support the operations of our parking sites. The Operations Manager is a managerial position that supports the operations in one or more assigned locations. This role is responsible for the direct supervision of at least two full-time employees or the equivalent and is responsible for the operations of one or more locations. The Operations Manager ensures that all elements of the operation, including team member performance, customer service, financials, maintenance, and safety, meet Metropolis standards. What you'll do Manage a team of hourly employees Schedule shifts and verify time and attendance tracking Plan, organize and manage the work of hourly team members, ensuring team members are deployed appropriately and tasks are completed in accordance with organizational requirements and Metropolis standards Interview, hire and develop team members Ensure team members complete all necessary training Create, implement, and manage forecasting, planning, and budgeting process for assigned location(s) Control spending and keep expenses within approved budget Maintain maintenance control documents while meeting maintenance goals Promote safe work practices by conducting safety audits and coaching individual staff members Work closely with the client to define performance measurements and execution Ensure all client operational documentation is compete and recorded for client and Metropolis records Ensure Metropolis standards of Customer Service are met Greet customers and clients in a courteous manner Communicate with customers and staff for general inquiries about parking, parking locations, and customer service inquires Observe and coach team members to meet customer service standards Implement company initiatives and processes Conduct performance evaluations that are timely and constructive Perform specific operational responsibilities as required based on the needs of the assigned location What we're looking for High School Diploma or GED required Ability to plan and manage time for multiple tasks to meet established deadlines Strong interpersonal skills; frequently communicate with team members and customers; must be able to exchange accurate information Able to detect safety concerns and adjust accordingly Must be able to communicate effectively in both written and verbal form Must maintain confidentiality of all work-related information Ability to work in a diverse environment and be sensitive to issues of diversity and inclusion Good work habits and willingness to work extended hours if requested to complete a job when required to meet deadlines Must have the ability to work onsite with a flexible schedule, including availability for evenings, weekends, and holidays, to support a 24/7 operational environment While not required, these are a plus Some college preferred Prior business experience preferred Scheduling and payroll knowledge a plus When you join Metropolis, you'll join a team of world-class product leaders and engineers, building an ecosystem of technologies at the intersection of parking, mobility, and real estate. Our goal is to build an inclusive culture where everyone has a voice and the best idea wins. You will play a key role in building and maintaining this culture as our organization grows. The anticipated base salary for this position is $75,000.00 USD to $90,000.00 USD annually. The actual base salary offered is determined by a number of variables, including, as appropriate, the applicant's qualifications for the position, years of relevant experience, distinctive skills, level of education attained, certifications or other professional licenses held, and the location of residence and/or place of employment. Base salary is one component of Metropolis's total compensation package, which may also include access to or eligibility for healthcare benefits, a 401(k) plan, short-term and long-term disability coverage, basic life insurance, a lucrative stock option plan, bonus plans and more. #LI-CM1 #LI-Onsite Metropolis values in-person collaboration to drive innovation, strengthen culture, and enhance the Member experience. Our corporate team members hold to our office-first model, which requires employees to be on-site at least four days a week, fostering organic interactions that spark creativity and connection Metropolis may utilize an automated employment decision tool (AEDT) to assess or evaluate your candidacy for employment or promotion. AEDTs are used to assist in assessing a candidate's application relative to the required job qualifications and responsibilities listed in the job posting. As part of this process, Metropolis retains data relevant to your candidacy, including personal information, for a period that is reasonably necessary for the use of the tool. If you are hired for the position, your data may become part of your employee records. Metropolis Technologies is an equal opportunity employer. We make all hiring decisions based on merit, qualifications, and business needs, without regard to race, color, religion, sex (including gender identity, sexual orientation, or pregnancy), national origin, disability, veteran status, or any other protected characteristic under federal, state, or local law.

The Sales Manager, Venues is responsible for effectively guiding customers through event experiences, identifying solutions that meet their goals and objectives, resulting in a compelling event experience. Utilizes all available tools to ensure maximum event and revenue capture from assigned customer base. Cultivates and maintains relationships with key hotel personnel to enhance the overall business relationship with hotel. Supports Company initiatives, business strategies and Core Values. This position reports to a Sr. Sales Manager, Sales Director, or Director, Event Technology. Key Job Responsibilities Revenue Generation * Drive Results by soliciting and securing business through a proactive, consultative sales approach, utilizing Encore's sales process and methodology. * Effectively prepare and present quotes and proposals in a timely manner to customers, including those submitted through ********************* venue booking system, or other sources as assigned. * Effectively collaborate with vendors and other departments/divisions of the company to capture and service events. * Attend site visits, pre-conference planning meetings, and appropriate venue meetings as necessary to support the customer event experience. * Understand event cost structure and incorporates this into solution designs according to established profitability guidelines. Relationship Management * Deliver World-Class Service by cultivating and maintaining relationships with customers, venue personnel and various Encore supporting functions and departments. * Thoroughly research and understand customer history and previous experiences, in order to create more personalized customer experiences. * Value People by attending customer meetings, understanding their goals and responding to their questions, concerns, and challenges. * Do the Right Thing by ensuring all customer information is up to date and accurate in the Customer Relationship Management system (CRM) at all times. * Actively refer and guide customers through the Encore network, leveraging contacts to secure additional opportunities with existing customers. Sales Accountability * Maintain a healthy pipeline at all times that ensures achievement of established revenue targets. * Ensure all known opportunities are in CRM and completely accurate and updated at all times. * See the Big Picture by supporting the sales forecasting efforts at home location, ensuring they are accurate and submitted timely. * Learn and adopt all SOPs related to the role and any new initiatives/programs that are implemented. * Maintain knowledge of new product/service offerings and emerging technology supporting meetings and events. Job Qualifications * BS/BA or 1+ years of Encore or equivalent experience required * 1 year technology sales or hospitality experience preferred * Prior sales experience in audiovisual is a plus * Knowledge of hospitality industry and sales processes preferred * Technical aptitude and computer proficiency required * Strong written and verbal communication skills Competencies (by Core Values) Deliver World Class Service * Hospitality * Ownership Do The Right Thing * Demonstrates Self-Awareness Drive Results * Ensures Accountability See The Big Picture * Decision Quality * Manages Complexity Value People * Collaborates For more information on our Competency Group, refer to the Competency Based Talent Management page on Encore Connect by searching for the title or copy & pasting this URL Link (******************************************************************************************** Physical Requirements Team members must meet the physical demands listed below to successfully perform essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * Sitting: 4-5 hours per day * Standing: 2-3 hours per day * Walking: 2-3 hours per day * Stooping: 0-1 hour per day * Crawling: 0-1 hour per day * Kneeling: 0-1 hour per day * Bending: 0-1 hour per day * Reaching (above your head): 0-1 hour per day * Climbing: 0-1 hour per day * Grasping: 0-1 hour per day Lifting Requirements * 0 - 15 lbs*: Occasionally * 16 - 50 lbs*: Occasionally * 51 - 100 lbs: Never * Over 100 lbs: Never Carrying Requirements * 0 - 15 lbs*: Occasionally * 16 - 50 lbs*: Occasionally * 51 - 100 lbs: Never * Over 100 lbs: Never Auditory/Visual Requirements * Close Vision: Continuously * Distance Vision: Continuously * Color Vision: Continuously * Peripheral Vision: Continuously * Depth Perception: Continuously Pushing/Pulling Requirements * 0 - 15 lbs*: Occasionally * 16 - 50 lbs*: Occasionally * 51 - 100 lbs*: Occasionally * Over 100 lbs: Never Note: The physical requirements marked with an asterisk () indicate activities performed without assistance.* Team members must be able to meet the physical demands above in order to successfully perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work Environment Hotel Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio visual equipment and electrical components, and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends and holidays. Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area. The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned. #LI-DL1

The Sales Manager, Venues is responsible for effectively guiding customers through event experiences, identifying solutions that meet their goals and objectives, resulting in a compelling event experience. Utilizes all available tools to ensure maximum event and revenue capture from assigned customer base. Cultivates and maintains relationships with key hotel personnel to enhance the overall business relationship with hotel. Supports Company initiatives, business strategies and Core Values. This position reports to a Sr. Sales Manager, Sales Director, or Director, Event Technology. **Key Job Responsibilities** _Revenue Generation_ - Drive Results by soliciting and securing business through a proactive, consultative sales approach, utilizing Encore's sales process and methodology. - Effectively prepare and present quotes and proposals in a timely manner to customers, including those submitted through ********************* venue booking system, or other sources as assigned. - Effectively collaborate with vendors and other departments/divisions of the company to capture and service events. - Attend site visits, pre-conference planning meetings, and appropriate venue meetings as necessary to support the customer event experience. - Understand event cost structure and incorporates this into solution designs according to established profitability guidelines. _Relationship Management_ - Deliver World-Class Service by cultivating and maintaining relationships with customers, venue personnel and various Encore supporting functions and departments. - Thoroughly research and understand customer history and previous experiences, in order to create more personalized customer experiences. - Value People by attending customer meetings, understanding their goals and responding to their questions, concerns, and challenges. - Do the Right Thing by ensuring all customer information is up to date and accurate in the Customer Relationship Management system (CRM) at all times. - Actively refer and guide customers through the Encore network, leveraging contacts to secure additional opportunities with existing customers. _Sales Accountability_ - Maintain a healthy pipeline at all times that ensures achievement of established revenue targets. - Ensure all known opportunities are in CRM and completely accurate and updated at all times. - See the Big Picture by supporting the sales forecasting efforts at home location, ensuring they are accurate and submitted timely. - Learn and adopt all SOPs related to the role and any new initiatives/programs that are implemented. - Maintain knowledge of new product/service offerings and emerging technology supporting meetings and events. **Job Qualifications** - BS/BA or 1+ years of Encore or equivalent experience required - 1 year technology sales or hospitality experience preferred - Prior sales experience in audiovisual is a plus - Knowledge of hospitality industry and sales processes preferred - Technical aptitude and computer proficiency required - Strong written and verbal communication skills **Competencies (by Core Values)** _Deliver World Class Service_ - Hospitality - Ownership _Do The Right Thing_ - Demonstrates Self-Awareness _Drive Results_ - Ensures Accountability _See The Big Picture_ - Decision Quality - Manages Complexity _Value People_ - Collaborates For more information on our Competency Group, refer to the Competency Based Talent Management page on Encore Connect by searching for the title or copy & pasting this URL Link (******************************************************************************************** **Physical Requirements** Team members must meet the physical demands listed below to successfully perform essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. - Sitting: 4-5 hours per day - Standing: 2-3 hours per day - Walking: 2-3 hours per day - Stooping: 0-1 hour per day - Crawling: 0-1 hour per day - Kneeling: 0-1 hour per day - Bending: 0-1 hour per day - Reaching (above your head): 0-1 hour per day - Climbing: 0-1 hour per day - Grasping: 0-1 hour per day _Lifting Requirements_ - 0 - 15 lbs*: Occasionally - 16 - 50 lbs*: Occasionally - 51 - 100 lbs: Never - Over 100 lbs: Never _Carrying Requirements_ - 0 - 15 lbs*: Occasionally - 16 - 50 lbs*: Occasionally - 51 - 100 lbs: Never - Over 100 lbs: Never _Auditory/Visual Requirements_ - Close Vision: Continuously - Distance Vision: Continuously - Color Vision: Continuously - Peripheral Vision: Continuously - Depth Perception: Continuously _Pushing/Pulling Requirements_ - 0 - 15 lbs*: Occasionally - 16 - 50 lbs*: Occasionally - 51 - 100 lbs*: Occasionally - Over 100 lbs: Never Note: The physical requirements marked with an asterisk () indicate activities performed without assistance.* Team members must be able to meet the physical demands above in order to successfully perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. **Work Environment** _Hotel_ Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio visual equipment and electrical components, and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends and holidays. Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area. The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned. \#LI-DL1 Salary Pay Range: $49,103.00 - $60,151.00 The compensation offered for this role is determined based on the qualifications outlined in the job posting for the specified location. Final compensation is based on a number of factors including location, travel, relevant work experience, or particular skills and expertise. In addition, some positions may be eligible for other compensation such as potential overtime, bonuses or incentives. Encore is committed to providing the best benefits options for our employees and families. Click here to view the benefits options for our employees worldwide. We pride ourselves on cultivating a welcoming culture where every individual is celebrated for their unique strengths and differences. Click here to view details on our commitment to inclusivity and belonging. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.