Marriott Hotel General Manager
Hotel director job in Davie, FL
IRAS Group is a family-owned commercial real estate firm headquartered in Doral, Florida. Since 1985, the company has focused on developing, owning, and managing a diverse portfolio of properties, including hotels, office spaces, retail, mixed-use, and multi-family developments. With extensive expertise in development, property management, asset and portfolio management, as well as acquisitions and dispositions, IRAS Group adopts a hands-on approach to its operations. The company is driven by a commitment to achieving sustainable and opportunistic returns, particularly in the South Florida market.
Role Description
This is a full-time, on-site role located in San Antonio, TX, for a Marriott Hotel General Manager. The General Manager will oversee daily operations to ensure high-quality service standards, operational efficiency, and guest satisfaction. Responsibilities include leading the hotel team, managing budgets, maintaining compliance with brand standards, and driving revenue growth. The role involves supervising customer service, food and beverage operations, and other critical aspects of hotel management while fostering a positive team culture and operational excellence.
Qualifications
Strong General Management and Business Management abilities with experience in hotel operations.
Proven expertise in Customer Service excellence and delivering exceptional guest experiences.
Proficiency in Budgeting and financial management to oversee operational budgets effectively.
Knowledge of Food & Beverage management, including restaurant and event operations within a hotel setting.
Demonstrated leadership, communication, and team-building skills.
A bachelor's degree in Hospitality Management, Business Administration, or a related field is preferred.
Experience with Marriott brand standards and processes is a plus.
Assistant Hotel Manager
Hotel director job in Fort Lauderdale, FL
American Cruise Lines, the largest USA flagged cruise line in the United States, is looking to add Assistant Hotel Managers to our shipboard team for our 2026 season. American Cruise Lines only operates within the United States and has no more than 200 passenger vessels that create a one-of-a-kind small ship experience. With newly constructed vessels being added to our fleet, it is a great opportunity to join our shipboard management team.
The Assistant Hotel Manager (AHM) is responsible for assisting the Hotel Manager to manage the Hotel Department to ensure the quality of service, consistency of standards, and guests' expectations are met. The Assistant Hotel Manager provides support to the Hotel Manager by supervising the shipboard hotel management team and ensuring that all employees follow approved company procedures including service standards for dining, culinary, housekeeping, shore excursions, onboard enrichment, guest services, customer service, customer interaction, crew morale, and training. The Assistant Hotel Manager is responsible for service excellence and superior guest satisfaction, which is a critical measure of success. The Assistant Hotel Manager is accountable for the performance of all Hotel Department crew members, particularly the hotel officers and executive chef. The Assistant Hotel Manager is expected to provide gracious hospitality to the guests while being safe, courteous, professional, and efficient. The Assistant Hotel Manager reports to the Hotel Manager.
At American Cruise Lines, we are driven by our values-Optimism, Commitment, Patriotism, and Merit. These values shape our culture, our service, and our people, guiding us as we work together to Share America's Story on the Finest American Ships.
Responsibilities:
* Supervise the Housekeeping Manager and Restaurant Manager, at the direction of the Hotel Manager.
* Assist Hotel Manager as directed.
* Assists Restaurant Manager during all meal services.
* Performs duties of Hotel General Manager when Hotel General Manager is off ship.
* Prepares with Hotel Manager for turnover and handoff of duties during scheduled time off from ship.
* Present and available during all meal services, either front or back of house including secondary dining outlet.
* Supports the Housekeeping Manager and team in ensuring all guest spaces, rooms and public areas are cleaned and maintained.
* Assists & verifies stateroom inspections.
* Assists and verifies with Housekeeping Manager for the Turnaround Day process.
* Oversees bartender steward ensuring secondary bar operations run smoothly.
* Displays leadership and maintains professional presence.
* Visible and available to all guests and crew.
* Holds officers and crew accountable to American Cruise Lines' standards.
* Complies with American Cruise Lines' Operations Manual, service standards, and procedures.
* Assesses the performance of the management team and provides immediate corrective feedback.
* Anticipates the needs of guests and crew.
* Responds quickly to guest requests and ensures follow-through of service delivery.
* Identifies problems, resolves immediately, and requests home office support as needed.
* Assists with breakfast, lunch, and dinner services, cocktail hour, and onboard events.
* Oversees crew orientation, training, scheduling, crew appearance uniform standards, and discipline.
* Assists ship officers in achieving weekly sales goals.
* Maintains impeccable cleanliness in passenger areas and ensures all housekeeping standards are followed.
* Maintains sanitation and cleanliness standards of crew rooms.
* Monitors shipboard business transactions, accounting, timecards, and home office reporting.
* Completes daily ship inspection/walk through with HGM & HKM to ensure ship cleanliness as well as generate special projects.
* Tracks all hotel maintenance items and ensures completion.
* Creates consistent and positive crew experiences to improve employee retention.
* Perform bartending duties as needed with other management personnel.
* Expedite breakfast service in the main dining room, ensuring timely service and food quality that meets company standards.
Qualifications:
* Bachelor's degree in hospitality management or Hotel & Restaurant Management is preferred.
* Minimum 3 years management experience at a full-service hotel, resort, or cruise ship.
* Business degree may be considered with management and hospitality experience.
* Military experience may be considered with management and hospitality experience.
* Strong organizational skills and excellent verbal and written communication skills (English).
* Proficiency in Microsoft Office Suite applications.
* Available to travel and work a flexible schedule including 14 to 15 hour days for six to eight weeks at a time.
* US Coast Guard regulated pre-employment drug test.
* Transportation Worker Identification Credential (TWIC).
Attributes for Success:
* Ability to motivate, train, and assess individual and team performance.
* Superior time management.
* Ability to manage and solve problems.
* Sense of urgency in all passenger, crew, and home office requests.
* Positive attitude and receptive to continuous performance feedback.
* Consistent, accountable, confident, assertive, and committed.
Work Schedule:
* 7 Days per week while onboard the ship.
* 6 to 8 weeks working and living onboard the ship.
* 1 to 2 weeks shore leave vacation.
* Accommodations and meals are provided onboard.
Perks:
* Benefits package including medical, dental, and matching 401k.
* Complimentary Travel Accommodations.
* No living expenses aboard the ship (room and board are included).
* Training programs to support you.
* Continuous growth in the company.
* Covered Expenses - American Cruise Lines provides travel to and from your assigned vessel, room and board, uniforms, and paid training from industry experts.
* Job sites across the nation*
Hotel F&B Manager
Hotel director job in Miami, FL
Job Description
We're looking for a highly motivated and experienced F&B Manager to assist the General Manager with managing all aspects of our Food & Beverage operations and ensuring high levels of guest service and satisfaction. Fluent in English, knowledge of Spanish or Portuguese and at least 2-year experience in similar positions in hotels or restaurants is a requirement. OnQ PMS experience and/or Hampton or Hilton Family of Brands experience is a plus. Ideal candidate must be hands-on, organized, team motivator and adhere to brand, hotel and health standards. This is not an office position and requires candidate to “Manage by Walking Around”. We require strong knowledge of and understanding of restaurant, bar and banquet operations. Food Safety Certification is required and Oracle/Simphony POS experience is a plus.
Responsibilities include:
• Assist General Manager with Daily F&B Operations, including Breakfast, Bar and Banquets.
• Must be Trained to assist at front desk during off-peak hours or when needed.
• Trained and ready to fill in for any F&B position or shift that is needed.
• Support other Departments on peak hours or when needed.
• Hiring, training, supervising, scheduling of all F&B staff.
• Developing staff for future promotions within F&B.
• Ability to directly supervise personnel in carrying out work schedules as well as spot checking to verify quality and employee performance.
• Planning, coordinating and distributing the work among all F&B personnel.
• Increase level of guest satisfaction by delivery of an improved product through employee development, job engineering and quality image.
• Planning and implementing procedures, systems and controls to ensure an efficient F&B and hotel operations.
• Maintain standards of food and beverage quality and guest service quality.
• Achieve budgeted revenues and expenses and maximize profitability related to the F&B department and participate in the preparation of the annual hotel budget.
• Contribute to the profitability and guest satisfaction perception of other hotel departments.
• Develop short term and long term financial and operational plans for F&B department which support the overall objectives of the hotel.
• Maintain inventory control procedures and reporting.
• Inventory, Cost Control, ordering food, beverage and supplies within department's budget.
• Manage in compliance with established company policies and procedures and in compliance with local, state and federal laws and regulations.
• Maintain procedures for security of monies and maintains procedures for credit control and handling of financial transactions.
• Receive departmental related guest concerns and ensures corrective action is taken.
• Ability to communicate effectively with guests and fellow team members.
• Commitment to deliver excellent services and quality to every guest and every task, every time.
• Ensure OSHA, ADA and Health policies are adhered to.
• Others that may have not been included on this list.
* $1,000 Sign-on bonus to OnQ and/or PEP certified candidate
* Plus, Quarterly Performance Bonus.
* Sign-on Bonus payable after successful completion of initial 90-day employment period.
* Must be a legal resident of the USA and authorized to work in the USA to apply. Must have previous required experience to apply.
Hotel F&B Manager
Hotel director job in Miami, FL
We're looking for a highly motivated and experienced F&B Manager to assist the General Manager with managing all aspects of our Food & Beverage operations and ensuring high levels of guest service and satisfaction. Fluent in English, knowledge of Spanish or Portuguese and at least 2-year experience in similar positions in hotels or restaurants is a requirement. OnQ PMS experience and/or Hampton or Hilton Family of Brands experience is a plus. Ideal candidate must be hands-on, organized, team motivator and adhere to brand, hotel and health standards. This is not an office position and requires candidate to “Manage by Walking Around”. We require strong knowledge of and understanding of restaurant, bar and banquet operations. Food Safety Certification is required and Oracle/Simphony POS experience is a plus.
Responsibilities include:
• Assist General Manager with Daily F&B Operations, including Breakfast, Bar and Banquets.
• Must be Trained to assist at front desk during off-peak hours or when needed.
• Trained and ready to fill in for any F&B position or shift that is needed.
• Support other Departments on peak hours or when needed.
• Hiring, training, supervising, scheduling of all F&B staff.
• Developing staff for future promotions within F&B.
• Ability to directly supervise personnel in carrying out work schedules as well as spot checking to verify quality and employee performance.
• Planning, coordinating and distributing the work among all F&B personnel.
• Increase level of guest satisfaction by delivery of an improved product through employee development, job engineering and quality image.
• Planning and implementing procedures, systems and controls to ensure an efficient F&B and hotel operations.
• Maintain standards of food and beverage quality and guest service quality.
• Achieve budgeted revenues and expenses and maximize profitability related to the F&B department and participate in the preparation of the annual hotel budget.
• Contribute to the profitability and guest satisfaction perception of other hotel departments.
• Develop short term and long term financial and operational plans for F&B department which support the overall objectives of the hotel.
• Maintain inventory control procedures and reporting.
• Inventory, Cost Control, ordering food, beverage and supplies within department's budget.
• Manage in compliance with established company policies and procedures and in compliance with local, state and federal laws and regulations.
• Maintain procedures for security of monies and maintains procedures for credit control and handling of financial transactions.
• Receive departmental related guest concerns and ensures corrective action is taken.
• Ability to communicate effectively with guests and fellow team members.
• Commitment to deliver excellent services and quality to every guest and every task, every time.
• Ensure OSHA, ADA and Health policies are adhered to.
• Others that may have not been included on this list.
* $1,000 Sign-on bonus to OnQ and/or PEP certified candidate
* Plus, Quarterly Performance Bonus.
* Sign-on Bonus payable after successful completion of initial 90-day employment period.
* Must be a legal resident of the USA and authorized to work in the USA to apply. Must have previous required experience to apply.
Hotel Staff
Hotel director job in Miami Beach, FL
WHO ARE WE Generator is on a journey. Appropriate, given that we're a leading global lifestyle accommodation brand. The journey began in London, swung through a heap of European capitals on its way to dominating the world. Generator burst onto the scene in the Americas with the launch of Generator Miami and Washington DC and most recently took aim at the country's biggest markets (NYC, LA, Miami and Chicago) with the acquisition of Freehand Hotels.
No biggie. Fast Company named us one of the top 50 most innovative global companies. We, of course, agree.
Our spaces are safe and seriously social, in the proudest part of the beating heart of the cities we love. Cultural action, creative pulse and an outstanding way to waste some of the finite time the universe has given you - that's what Generator offers. Holds true for staff and visitors equally, and while chic design is always the backdrop, every Generator in every destination reflects the unique beat of that city's heart.
BEING YOURSELF is the key to bringing the Generator story and brand to life.
ABOUT GENERATOR MIAMI
We have opened our doors in always-sunny and ever-lively Miami - what a place to start the American journey of our experience and design-led hostels.
Find us on Collins Avenue in the heart of the South Beach where you are going to be front and centre for the best Miami has to offer. Whether you're looking for an escape to the famous South Beach shores, a stylish shopping spree at the Design District or a new kind of immersive nightlife experience, we have it all so keep up! The trendy Art Deco playground is considered home to the largest collection of design and style in the world, and it's all right on our doorstep.
Hotel Manager - Boutique Hotel
Hotel director job in Miami Beach, FL
Overall Scope and Responsibility:
Responsible for overseeing registration of new guests, departures, PBX, reservations, cashier close reports and front office reports. Interact and work closely with other departments in an efficient manner. Provide and maintain the highest possible service standards to our clientele at all times.
Essential Duties:
Oversees the registration process including inputting and retrieving information from computer, confirming pertinent information including number of guests and room rates. Assigns rooms based on guest's specific requests, VIP status etc. Issues keys and non-verbally confirms the room number and rate
Informs guests on hotel facilities and amenities, provides directions within the property.
Communicates luggage delivery / retrieval with the bell staff, and car requests with the valet if needed
Oversees basic accounting procedures including exchange of foreign currency, cash handling, posting charges to guest folio, making adjustments etc
Reviews reports such as credit limit report, arrivals/ departures, discrepancy report, group resumes etc and communicates pertinent information to the respective department
Communicates credit issues to all revenue generating departments
Projects a warm welcome, follows 10-5 rule, acknowledges waiting guests with no exception. Uses a clear and positive speaking voice, listens to understand requests, responds with appropriate action and provides options
Communicates guest requests with the appropriate department
Fields guest complaints, conducting thorough research to develop the most effective solutions and negotiate results. Listens and extends assistance in order to resolve guest dissatisfaction using empowerment within acceptable limits. Consults FO managers for further assistance
Reviews departing guest's folios and invites guests back
Makes reservations
Acts as concierge assisting guests with directions, transportation and coordinated further accommodation through concierge.
Job Knowledge, Skills, & Abilities
Excellent communication, interpersonal, and organization skills.
Must be able to carry 10 lbs.
Commitment to superior customer service and excellent customer service skills.
Proven ability to influence a team and achieve results.
Flexibility and creative problem-solving ability.
Strong initiative and self-motivation.
Fluency in job related English both verbal and non-verbal.
An appreciation and respect for the diversity of all individuals in the workplace.
Ability to handle pressure and work in a fast paced environment.
Must be able to work days, evenings, and weekends as necessary.
Preference to those knowledgeable in Accor Membership Platform
No job description for any position can possibly include all duties which may be requested by guests or required by the needs of the hotel. Listed above is a summary of the major responsibilities for this position.
Hotel Staff
Hotel director job in Miami Beach, FL
WHO ARE WE
Freehand is on a journey. Appropriate, given that we're a shared accommodation brand. Freehand swung through the US coolest cities on its way to dominating the world. It burst onto the scene in the Americas with the launch of our properties in the country's biggest markets (NYC, LA, Miami and Chicago) with the acquisition of Freehand Hotels. Created for a new generation of urban travelers, Freehand combines the social culture of a hotel with innovative design by Roman and Williams, comfort and quality food and beverage at an affordable price. No biggie. Fast Company named us one of the top 50 most innovative global companies. We, of course, agree.
Our spaces are safe and seriously social, in the proudest part of the beating heart of the cities we love. Cultural action, creative pulse and an outstanding way to waste some of the finite time the universe has given you - that's what Freehand offers. Holds true for staff and visitors equally, and while chic design is always the backdrop, every Freehand in every destination reflects the unique beat of that city's heart.
ABOUT FREEHAND MIAMI
Talk about location - our OG Freehand hotel in Miami is the spot that has it all! It's a 5-minute walk from Miami Beach, and less than 1 mile from the nightlife of South Beach and features modern comforts like an outdoor terrace with a pool, two craft cocktail bars, a seasonal restaurant, and breakfast served daily. It's both an escape from the bustle of the strip and an ideal access point to the best of the city. A full calendar of social events and fun activations are complemented by sun, sea and sand, making the OG Freehand a pleasure to stay at for guests, and a pleasure to work at for everyone in the team.
Hotel General Manager
Hotel director job in Jacksonville, FL
Job Description
The General Manager (GM) is primarily responsible for overseeing all aspects of the hotel in accordance with our vision and mission statement and core values. The General Manager's responsibilities include the maximization of financial performance, guest satisfaction, and staff development within established quality standards. The General Manager is also responsible for the hiring and training of all hotel staff. As a leader, we're looking for a self-starter who understands the position requires 24-hour availability
Compensation:
$70,000 - $80,000 yearly
Responsibilities:
Manage budgets, maximize revenue, and maintain financial and statistical records.
Conduct daily check-ins with department heads to align on priorities and maintain operations.
Recruit, train, mentor, and supervise hotel staff to create a high-performing, guest-focused team.
Oversee daily operations, including room bookings, event planning, and maintenance.
Handle guest complaints and queries, promoting exceptional customer service.
Qualifications:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1 -3 years of previous experience as a hotel manager, assistant manager, or department manager preferred.
Physical ability to lift and move up to 25 pounds occasionally.
Strong leadership and interpersonal skills with a proven ability to manage teams effectively.
High school diploma or GED required; advanced education in hospitality preferred.
About Company
What We Offer:
Competitive salary
Paid time off and company holidays
Benefits - health, dental, vision, 401(k), discounts on hotel stays, and a payday advance via ZayZoon.
Career development and advancement opportunities within a growing portfolio
You will be part of a culture where relationships come first, collaboration is the standard, and results matter
You'll have the autonomy to lead, the support of an experienced regional leadership team, and the opportunity to grow your career in a rapidly expanding organization
Every day, you will positively impact your hotels, your teams, our owners, and the communities we serve
At ARK Hospitality, our vision is to positively impact, and our mission is to raise the bar on what relationships, reputation, and returns mean in hospitality. We are passionate about owner results with proven systems, talent, and intentional culture to fuel optimal outcomes. Get on board with all things ARK!
Assistant Hotel General Manager
Hotel director job in Tallahassee, FL
Are you a driven leader who thrives on providing 5-star service to hotel guests? You could be the perfect fit for our next assistant general manager position! We need an experienced hospitality expert who can work with our general manager on daily operations and take on their responsibilities, such as managing workers and department operations, while they are not available.
Our ideal candidate has a bachelor's degree in hospitality management and a strong desire to provide great customer service. Please apply as soon as possible if you are looking for a new and exciting challenge in the hotel industry!
Hotel General Manager
Hotel director job in Miami, FL
Springhill Suites Medical Center/ Miami, FL 33136
We are seeking a dynamic and experienced Hotel General Manager to lead our team and ensure the highest standards of excellence in all aspects of hotel operations.
Key Responsibilities:
- Operational Leadership: Oversee the day-to-day operations of the hotel, ensuring a seamless guest experience and adherence to brand standards.
- Team Management: Lead, motivate, and mentor a diverse team of hospitality professionals, fostering a positive work environment that encourages continuous growth and development.
- Financial Management: Develop and manage the hotel's budget, analyze financial reports, and implement strategies to optimize revenue and profitability.
- Guest Services: Ensure outstanding guest service by maintaining a high profile with guests and employees and ensuring that every guest interaction is met with professionalism and hospitality.
- Quality Assurance: Ensure the hotel operates in compliance with all regulatory and company policies, and maintain high standards of cleanliness, maintenance, and safety.
- Strategic Planning: Work with senior management to set strategic goals, develop business plans, and implement initiatives to achieve long-term success.
- Relationship Building: Establish and maintain relationships with clients, partners, and the local community to enhance the hotel's reputation and drive business growth.
Qualifications:
Proven experience as a Hotel General Manager or equivalent position in a high-quality establishment.
Strong leadership skills with the ability to inspire and develop a team.
Exceptional financial acumen and analytical skills.
Excellent communication and interpersonal skills.
In-depth knowledge of the hospitality industry and guest service best practices.
Strong problem-solving skills and the ability to make decisions under pressure.
Strong knowledge of Marriott PM systems (Fosse)
- A degree in Hospitality Management, Business Administration, or a related field is preferred.
What We Offer:
- Competitive salary and performance-based bonuses.
- Comprehensive benefits package.
- Opportunities for career advancement within a growing company.
- A collaborative and inclusive work environment.
- Access to ongoing training and professional development.
If you are a passionate and experienced hospitality leader driven by a commitment to excellence, we'd love to hear from you. Apply today and become a pivotal part of our hotel's success story.
Join us and lead a team dedicated to creating exceptional hotel experiences and memorable stays for our guests.
Hotel General Manager - South Carolina
Hotel director job in Miami, FL
Join Our Team!
Marvin Love and Associates is excited to announce the opening for a Hotel General Manager in beautiful South Carolina. We are on the lookout for an enthusiastic and dynamic leader who is passionate about providing unforgettable guest experiences and fostering a positive team environment.
As the Hotel General Manager, you will be at the forefront of our hotel operations, ensuring that our guests receive exceptional service and that our team operates efficiently and effectively. Your leadership will inspire and motivate your staff to deliver top-notch hospitality while maintaining the hotel's standards.
Key Responsibilities:
Oversee daily hotel operations, ensuring smooth functioning across all departments.
Implement strategies to maximize revenue and improve overall hotel performance.
Create a culture of excellence, encouraging and developing team members to provide outstanding service.
Monitor guest feedback and address any issues promptly to maintain a high level of guest satisfaction.
Collaborate with department heads on budgeting and financial management to achieve targets.
Build and maintain strong relationships with guests, local businesses, and community partners.
Requirements
Who We're Looking For:
Proven experience as a Hotel General Manager or in a similar leadership role within the hospitality industry.
Exceptional communication and interpersonal skills, with the ability to connect with guests and staff alike.
Strong financial acumen and experience in managing budgets and maximizing revenue.
Ability to lead and inspire a diverse team, creating a positive work environment.
Problem-solving mindset with a focus on guest satisfaction and operational excellence.
A background in hotel management software and other relevant technology.
If you thrive in a fast-paced environment and are excited about leading a talented team in a stunning location, we want to hear from you! Join Marvin Love and Associates and help us elevate the guest experience to new heights in South Carolina. Apply today!
Benefits
Retirement Plan (401k, IRA)
Health Care Plan (Medical, Dental & Vision)
Life Insurance (Basic, Voluntary & AD&D)
Paid Time Off (Vacation, Sick & Public Holidays)
Family Leave (Maternity, Paternity)
Training & Development
Auto-ApplyHotel General Manager
Hotel director job in Panama City Beach, FL
Our Story :
If you are looking for a career where you feel supported, then apply now! InnVentures has a reputation for offering a compassionate, caring and fun workplace. Our culture is sustained by service-oriented employees who care about each other, our guests and the communities where we live. We currently manage 40+ Marriott, Hilton, Hyatt and IHG brand hotels in 10 states.
We only have 3 rules at InnVentures. (We can teach you the rest!)
Rule #1 - Do everything you can for the customer!
Rule #2 - Bring a good attitude to work with you every day and take pride in your work!
Rule #3 - Have FUN!
WHY WORK AT ONE OF OUR HOTELS?
Fun, team-oriented environment
Full-time and part-time positions available to meet your needs
Great opportunities for growth
Community Involvement
Discounted hotel stays
Recognition and awards
Paid time off
BENEFITS:
We offer eligible employees a number of benefits to enhance their health and well-being:
Group insurance, including medical, dental, vision and company-paid life insurance
Paid time off including up to 80 hours vacation days, sick/ wellness leave and 8 holidays
Company-matched 401(k) plan
Voluntary benefits including short term disability, long term disability, accident, life, critical illness and Flexible Spending Account
Life enrichment benefits including hotel benefits, employee assistance program, leadership development program and more!
Get paid daily with our Daily Pay Program!
JOB OVERVIEW - GENERAL MANAGER
Apply your leadership skills and ability to inspire others to create memorable experiences! As a General Manager, you play a vital role in sustaining our shared values and culture at your hotel. You will support, guide and mentor your hotel team and leading by example, you will champion them to provide personalized service for our guests resulting in great financial performance for our owners.
A TYPICAL DAY:
Interview, hire, train, support, coach and mentor the department managers and their teams.
Champion great service and empower your staff to take care of our guests.
Cultivate relationships with guests to develop loyalty and maintain a high level of satisfaction.
Apply problem solving skills to resolve guest and/or employee issues to their satisfaction.
Monitor daily tasks to ensure that all standard operating procedures are followed.
Assist with benefits administration, payroll and other human resources tasks including employee recognition and celebrations.
Support and contribute to the proactive sales efforts of the sales team on a continual basis.
Ensure that proper emergency procedures are communicated and followed, when necessary.
Conduct property inspections to ensure the hotel is a clean, safe and secure environment.
Plan for success and improvement with staff meetings, action plans and daily huddles.
Strategize with Revenue Management to maximize revenues and grow market share.
Prepare various financial reports for both management and owners.
REQUIREMENTS:
Previous management experience in one or more department of the hotel industry is required. To be successful in this role, you need strong verbal and written communication skills. You must be able to drive, read, write, type and use various forms of technology. This job requires you to stand and move around for an entire shift and you also must be able to lift at least 25 pounds. Applicants must be available to work evenings, weekends and holidays.
POTENTIAL CAREER PATH:
Area General Manager
InnVentures IVI L.P. is an Equal Opportunity Employer and maintains the policy of recruiting and retaining the best-qualified personnel who demonstrate the ability to perform competently and work well with others. It is the policy of InnVentures to provide equal employment opportunity regardless of race (including traits historically or culturally associated with race, such as hair texture and protective hairstyles), religion (including religious dress and religious grooming), color, age (40 and over), genetic information, disability (mental and physical), medical condition (as defined under state law), national origin (including language use restrictions and possession of a driver's license issued under section 12801.9 of the California Vehicle Code), ancestry, sex (including gender, gender identity, gender expression), sexual orientation, marital status, familial status, parental status, domestic partner status, citizenship status, pregnancy (including perceived pregnancy, childbirth, lactation, or pregnancy-related conditions), military caregiver status, military status, veteran status, or any other status protected by federal, state, or local law. This policy of nondiscrimination is applied to all aspects of the employment relationship. The Company complies with the Americans with Disabilities Act (ADA) and applicable state and local laws in ensuring equal opportunity and employment for qualified persons with disabilities. We also consider qualified applicants with criminal histories, consistent with legal requirements.
Auto-ApplyLimited-Service Hotel General Manager
Hotel director job in Tampa, FL
General Manager (Limited-Service Hotel)
Introduction
Welcome to Thind Management, a family-owned management company where we strive to provide exceptional service and unforgettable experiences to our guests at our properties. With a passion for hospitality and a commitment to teach, we at Thind Management strive to share our knowledge with team members to reach new heights. We live and breathe Thind's motto “We'll Take It from Here”. Our team of experienced leaders are dedicated to delivering the highest standards of training, providing tools, and ensuring professional growth of our team members.
Job Summary
We are seeking a highly motivated and experienced General Manager to oversee the daily operations of our limited-service hotel. As the Standard Bearer, you will be responsible for ensuring the hotel runs smoothly, guest satisfaction is maintained at the highest level, and financial goals are achieved. You will lead a team of employees to provide exceptional customer service and maintain a positive work environment.
Core Job Responsibilities & Duties
Oversee and manage all hotel operations, including but not limited to front desk, housekeeping, maintenance & sales
Develop and maintain a positive guest experience procedure, ensuring that all staff and team members provide excellent customer service
Monitor financial performance and adjust as necessary to meet revenue and profit goals
Develop and implement operational policies and procedures to improve efficiency and guest satisfaction
Oversee the recruitment, training, and development of team members, ensuring that they have the necessary skills, knowledge, and tools to perform their duties efficiently and effectively
Create and maintain a positive work environment that fosters teamwork and employee engagement
Manage inventory and order supplies to maintain adequate levels and minimize waste
Hold regular briefings and meetings with all heads of departments - daily huddles, weekly management meetings, etc.
Lead all key property issues including capital projects, customer service and refurbishment
Handling complaints and oversee the service recovery procedures
Responsible for the preparation, presentation and subsequent achievement of the hotel's annual operating budget, marketing & sales plan and capital budget
Closely monitor the hotel's daily reports on a daily basis and take decisions accordingly
Ensure all monthly financial outlooks for rooms, food & beverage, admin & general are on target and accurate
Maximizing room yield and hotel revenue through innovative sale practices and yield management programs
Prepare a monthly financial reporting for owners and stake holders
Helping in the procurement of operating supplies & equipment and contacting with third-party vendors for essential equipment and services
Coordination with the Head-of-departments for the execution of all activities and functions
Develop and manage Hotel Executive team to ensure career progression and development
Establish & maintain a proactive human resource function to ensure employee retention, motivation, training & development, wage & benefit administration, and compliance with established labor regulations
Implement and maintain effective open-door communication system across all departments
Create and maintain the company culture while educating team members about company motto and values
Respond to audits to ensure continual improvement is achieved
Corporate client handling and take part in new client acquisition along with the sales team whenever required
Responsible for safeguarding the quality of operations both (internal & external audits)
Ensure good safety practices of employees and guests, assisting in the maintenance of proper emergency and security procedures
Responsible for legalization, Occupational Health & Safety Act, fire regulations and other legal requirements - understand the government regulations and ensure hotel is at par with all rules and regulations
Carry out verbal & written policy changes and instructions
Ensure all decisions are made in the best interest of the hotel and management
Ensure compliance with all local, state, and federal regulations
Perform any other duties as assigned by Executive team & Ownership
Qualification Standards & Company Requirements
3-year degree in Business Administration, Marketing, Hotel and Restaurant Management or MBA is preferred
At least 5-years of experience in the hospitality industry
At least 3-years of experience in hotel management with a proven track of success and knowledge of hotel operations & sales
Excellent communication and interpersonal skills
Strong analytical and problem-solving skills
Ability to manage and lead a team
Ability to manage financial performance and achieve revenue and profit goals
Present strong understanding of P&L statements and the ability to reach with impactful strategies
Strong organizational and time management skills
Ability to work independently and as a team in a fast-paced environment
Proficient in Microsoft Office and hotel software(s)
Must have a flexible work schedule
Auto-ApplyHotel General Manager
Hotel director job in Panama City Beach, FL
By the Sea Resorts is seeking an experienced Hotel General Manager for our location in beautiful Panama City Beach, FL. The Hotel General Manager is responsible for the overall success of this By the Sea Resorts hotel. They oversee all aspects of the hotel's operations, including guest services, food and beverage, housekeeping, maintenance, sales, and marketing. The Hotel General Manager must be a strategic thinker with a strong track record of success in the hospitality industry. They must be able to manage staff effectively, resolve problems quickly and efficiently, and provide excellent customer service.
Benefits
401(k)
Dental insurance
Employee discount
Flexible schedule
Health insurance
Life insurance
Paid time off
Vision insurance
Responsibilities
Oversee all aspects of the operations of one By the Sea Resorts hotel, including guest services, food and beverage, housekeeping, maintenance, and sales
Develop and implement the hotel's overall business strategies
Manage hotel staff and ensure that they are meeting all hotel standards
Schedule shifts and assign tasks
Train new staff members
Inspect hotel facilities and ensure that they are clean and well-maintained
Resolve guest complaints and issues
Order and maintain inventory of supplies and equipment
Develop and implement new hotel procedures and policies
Stay up-to-date on industry trends and best practices
Represent the hotels at industry events and trade shows
Participate in the development of the hotel's annual budgets
Qualifications
Bachelor's degree in hospitality management or a related field (preferred)
5+ years of experience in a hotel management role, including at least 3 years in a general manager role; brand experience preferred
Strong leadership and management skills
Excellent communication and interpersonal skills
Ability to resolve problems quickly and efficiently
Knowledge of all aspects of hotel operations and procedures
Ability to work independently and as part of a team
By The Sea Resorts is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
Auto-ApplyHotel Manager
Hotel director job in Sunny Isles Beach, FL
Property Description
Newport Beachside Hotel, located in the sunny and vibrant Sunny Isles Beach, Florida, is seeking talented individuals to join our team! As a job applicant, you'll have the opportunity to work in a beachfront hotel that offers exceptional service and a tropical paradise experience to our guests. With positions available in front desk, housekeeping, food and beverage, spa, and more, there are abundant opportunities for career growth and advancement. Our hotel boasts stunning ocean views, modern amenities, and a lively atmosphere, creating an exciting work environment. As a member of the Newport Beachside Hotel team, you'll have the chance to provide exceptional service to our guests, work in a picturesque beachfront location, and be a part of a renowned hospitality brand. Join us in delivering unforgettable hospitality experiences and become a valued member of our team at Newport Beachside Hotel in Sunny Isles Beach, FL!
Overview
Calling all visionary and dynamic leaders! We're seeking a passionate and experienced Hotel Manager to join our exceptional team! If you have a proven track record of delivering outstanding guest experiences, driving revenue growth, and leading high-performing teams, this is the perfect opportunity for you!
As the Hotel Manager with a background in F&B and Rooms, you'll be at the helm of our property, inspiring and motivating our dedicated staff to exceed guest expectations. With your energy and enthusiasm, you'll ensure seamless operations, maintain exceptional service standards, and foster a culture of excellence.
Join our prestigious establishment and take your hospitality career to new heights. We offer competitive compensation, a supportive work environment, and endless opportunities for professional growth.
Apply now and be part of our success story as we continue to create unforgettable moments for our guests.
Qualifications
Bachelor's degree or management experience in a full service hotel in operations
Time management and negotiation skills
Ability to manage and lead each department independently
Ability to communicate effectively with the public and other Team Members
College level reasoning, math, and language skills
Read, write and speak English fluently
Benefits
Davidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US. A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners' mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company. In keeping with the company's heritage of delivering value, Davidson is comprised of four highly specialized operating verticals: Davidson Hotels, Pivot, Davidson Resorts and Davidson Restaurant Group.
In keeping with the company's heritage of delivering value to its owners and team members, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families.
Multiple Tiers of Medical Coverage
Dental & Vision Coverage
24/7 Teledoc service
Free Maintenance Medications
Pet Insurance
Hotel Discounts
Tuition Reimbursement
Paid Time Off (vacation, sick, bereavement, and Holidays).
401K Match
Working at Davidson is like nowhere else. It's less of a job, more of a calling. It's part career, part revolution. Because whatever you do here, you play a part in helping redefine the way quality hospitality is delivered to our guests, our clients, our partners, and each other.
EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation
Davidson Hospitality is a drug free workplace. Pre-employment drug test and background check required. We participate in E-Verify.
Salary Range Starting from USD $0.00/Yr.
Auto-ApplyHotel General Maintenance
Hotel director job in Boca Raton, FL
The Hotel General Maintenance Individual will perform a variety of general maintenance and repairs to help maintain the hotel's level of functionality, cleanliness, safety and security in compliance to company and brand standards while delivering exceptional customer service to our guests. General Maintenance Individual must able to work a combination of AMs and PMs Shifts, weekends and holidays.
Pay Rate: $20.00 - $22.00 per hour
Job Responsibilities:
1. Maintain the physical functionally and safety of the hotel including, but not limited to guest rooms, public spaces and heart-of-house areas.
2. Performs or assists in preventive maintenance of guest rooms, pubic area and equipment
3. Performs various repairs and tasks involving electrical, plumbing, painting, carpentry and some HVAC.
4. Respond to guest calls and team member work orders in timely, friendly, and efficient manner.
5. Conduct inspections for preventive maintenance and safety needs.
6. Respond to any emergency situation according to help return building back to normal operating status.
Qualifications:
* Overall knowledge and experience in General Maintenance, Plumbing, Electrical, Painting and other Repair Skills
* Problem Solving Skills
* Ability to follow a list of tasks in a timely and efficient manner
* Ability to work independently and in a team
* Able to stand and walk for a minimum of an 8 hour shift, able to constantly lift/move up to 10 pounds and frequently lifting/moving up to 50 pounds.
Benefits:
* Vacation, Sick and Holiday Pay
* 401(k) with company match of 4%
* Medical, Dental, Vision and Life Insurance
* Short and Long Term Disability
* Voluntary Critical Illness, Hospital and Accident Insurance
* Hilton Team Member Travel Discounts
* Free Uniforms, Safety Shoes and Team Member Parking
Hilton Boca Raton Suites is an Equal Opportunity Employer. All qualified applicants and employees will receive consideration for employment without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability. If you need accommodation for any part of the application process because of a medical condition or disability, please send an email to ****************************** or call ************to let us know the nature of your request.
Assistant Hotel Manager
Hotel director job in Key West, FL
American Cruise Lines, the largest USA flagged cruise line in the United States, is looking to add Assistant Hotel Managers to our shipboard team for our 2026 season. American Cruise Lines only operates within the United States and has no more than 200 passenger vessels that create a one-of-a-kind small ship experience. With newly constructed vessels being added to our fleet, it is a great opportunity to join our shipboard management team.
The Assistant Hotel Manager (AHM) is responsible for assisting the Hotel Manager to manage the Hotel Department to ensure the quality of service, consistency of standards, and guests' expectations are met. The Assistant Hotel Manager provides support to the Hotel Manager by supervising the shipboard hotel management team and ensuring that all employees follow approved company procedures including service standards for dining, culinary, housekeeping, shore excursions, onboard enrichment, guest services, customer service, customer interaction, crew morale, and training. The Assistant Hotel Manager is responsible for service excellence and superior guest satisfaction, which is a critical measure of success. The Assistant Hotel Manager is accountable for the performance of all Hotel Department crew members, particularly the hotel officers and executive chef. The Assistant Hotel Manager is expected to provide gracious hospitality to the guests while being safe, courteous, professional, and efficient. The Assistant Hotel Manager reports to the Hotel Manager.
At American Cruise Lines, we are driven by our values-Optimism, Commitment, Patriotism, and Merit. These values shape our culture, our service, and our people, guiding us as we work together to Share America's Story on the Finest American Ships.
Responsibilities:
* Supervise the Housekeeping Manager and Restaurant Manager, at the direction of the Hotel Manager.
* Assist Hotel Manager as directed.
* Assists Restaurant Manager during all meal services.
* Performs duties of Hotel General Manager when Hotel General Manager is off ship.
* Prepares with Hotel Manager for turnover and handoff of duties during scheduled time off from ship.
* Present and available during all meal services, either front or back of house including secondary dining outlet.
* Supports the Housekeeping Manager and team in ensuring all guest spaces, rooms and public areas are cleaned and maintained.
* Assists & verifies stateroom inspections.
* Assists and verifies with Housekeeping Manager for the Turnaround Day process.
* Oversees bartender steward ensuring secondary bar operations run smoothly.
* Displays leadership and maintains professional presence.
* Visible and available to all guests and crew.
* Holds officers and crew accountable to American Cruise Lines' standards.
* Complies with American Cruise Lines' Operations Manual, service standards, and procedures.
* Assesses the performance of the management team and provides immediate corrective feedback.
* Anticipates the needs of guests and crew.
* Responds quickly to guest requests and ensures follow-through of service delivery.
* Identifies problems, resolves immediately, and requests home office support as needed.
* Assists with breakfast, lunch, and dinner services, cocktail hour, and onboard events.
* Oversees crew orientation, training, scheduling, crew appearance uniform standards, and discipline.
* Assists ship officers in achieving weekly sales goals.
* Maintains impeccable cleanliness in passenger areas and ensures all housekeeping standards are followed.
* Maintains sanitation and cleanliness standards of crew rooms.
* Monitors shipboard business transactions, accounting, timecards, and home office reporting.
* Completes daily ship inspection/walk through with HGM & HKM to ensure ship cleanliness as well as generate special projects.
* Tracks all hotel maintenance items and ensures completion.
* Creates consistent and positive crew experiences to improve employee retention.
* Perform bartending duties as needed with other management personnel.
* Expedite breakfast service in the main dining room, ensuring timely service and food quality that meets company standards.
Qualifications:
* Bachelor's degree in hospitality management or Hotel & Restaurant Management is preferred.
* Minimum 3 years management experience at a full-service hotel, resort, or cruise ship.
* Business degree may be considered with management and hospitality experience.
* Military experience may be considered with management and hospitality experience.
* Strong organizational skills and excellent verbal and written communication skills (English).
* Proficiency in Microsoft Office Suite applications.
* Available to travel and work a flexible schedule including 14 to 15 hour days for six to eight weeks at a time.
* US Coast Guard regulated pre-employment drug test.
* Transportation Worker Identification Credential (TWIC).
Attributes for Success:
* Ability to motivate, train, and assess individual and team performance.
* Superior time management.
* Ability to manage and solve problems.
* Sense of urgency in all passenger, crew, and home office requests.
* Positive attitude and receptive to continuous performance feedback.
* Consistent, accountable, confident, assertive, and committed.
Work Schedule:
* 7 Days per week while onboard the ship.
* 6 to 8 weeks working and living onboard the ship.
* 1 to 2 weeks shore leave vacation.
* Accommodations and meals are provided onboard.
Perks:
* Benefits package including medical, dental, and matching 401k.
* Complimentary Travel Accommodations.
* No living expenses aboard the ship (room and board are included).
* Training programs to support you.
* Continuous growth in the company.
* Covered Expenses - American Cruise Lines provides travel to and from your assigned vessel, room and board, uniforms, and paid training from industry experts.
* Job sites across the nation*
Hotel General Manager - South Carolina
Hotel director job in Miami, FL
Job Description
Join Our Team!
Marvin Love and Associates is excited to announce the opening for a Hotel General Manager in beautiful South Carolina. We are on the lookout for an enthusiastic and dynamic leader who is passionate about providing unforgettable guest experiences and fostering a positive team environment.
As the Hotel General Manager, you will be at the forefront of our hotel operations, ensuring that our guests receive exceptional service and that our team operates efficiently and effectively. Your leadership will inspire and motivate your staff to deliver top-notch hospitality while maintaining the hotel's standards.
Key Responsibilities:
Oversee daily hotel operations, ensuring smooth functioning across all departments.
Implement strategies to maximize revenue and improve overall hotel performance.
Create a culture of excellence, encouraging and developing team members to provide outstanding service.
Monitor guest feedback and address any issues promptly to maintain a high level of guest satisfaction.
Collaborate with department heads on budgeting and financial management to achieve targets.
Build and maintain strong relationships with guests, local businesses, and community partners.
Requirements
Who We're Looking For:
Proven experience as a Hotel General Manager or in a similar leadership role within the hospitality industry.
Exceptional communication and interpersonal skills, with the ability to connect with guests and staff alike.
Strong financial acumen and experience in managing budgets and maximizing revenue.
Ability to lead and inspire a diverse team, creating a positive work environment.
Problem-solving mindset with a focus on guest satisfaction and operational excellence.
A background in hotel management software and other relevant technology.
If you thrive in a fast-paced environment and are excited about leading a talented team in a stunning location, we want to hear from you! Join Marvin Love and Associates and help us elevate the guest experience to new heights in South Carolina. Apply today!
Benefits
Retirement Plan (401k, IRA)
Health Care Plan (Medical, Dental & Vision)
Life Insurance (Basic, Voluntary & AD&D)
Paid Time Off (Vacation, Sick & Public Holidays)
Family Leave (Maternity, Paternity)
Training & Development
Limited-Service Hotel General Manager
Hotel director job in Tampa, FL
Job Description
General Manager (Limited-Service Hotel)
Introduction
Welcome to Thind Management, a family-owned management company where we strive to provide exceptional service and unforgettable experiences to our guests at our properties. With a passion for hospitality and a commitment to teach, we at Thind Management strive to share our knowledge with team members to reach new heights. We live and breathe Thind's motto “We'll Take It from Here”. Our team of experienced leaders are dedicated to delivering the highest standards of training, providing tools, and ensuring professional growth of our team members.
Job Summary
We are seeking a highly motivated and experienced General Manager to oversee the daily operations of our limited-service hotel. As the Standard Bearer, you will be responsible for ensuring the hotel runs smoothly, guest satisfaction is maintained at the highest level, and financial goals are achieved. You will lead a team of employees to provide exceptional customer service and maintain a positive work environment.
Core Job Responsibilities & Duties
Oversee and manage all hotel operations, including but not limited to front desk, housekeeping, maintenance & sales
Develop and maintain a positive guest experience procedure, ensuring that all staff and team members provide excellent customer service
Monitor financial performance and adjust as necessary to meet revenue and profit goals
Develop and implement operational policies and procedures to improve efficiency and guest satisfaction
Oversee the recruitment, training, and development of team members, ensuring that they have the necessary skills, knowledge, and tools to perform their duties efficiently and effectively
Create and maintain a positive work environment that fosters teamwork and employee engagement
Manage inventory and order supplies to maintain adequate levels and minimize waste
Hold regular briefings and meetings with all heads of departments - daily huddles, weekly management meetings, etc.
Lead all key property issues including capital projects, customer service and refurbishment
Handling complaints and oversee the service recovery procedures
Responsible for the preparation, presentation and subsequent achievement of the hotel's annual operating budget, marketing & sales plan and capital budget
Closely monitor the hotel's daily reports on a daily basis and take decisions accordingly
Ensure all monthly financial outlooks for rooms, food & beverage, admin & general are on target and accurate
Maximizing room yield and hotel revenue through innovative sale practices and yield management programs
Prepare a monthly financial reporting for owners and stake holders
Helping in the procurement of operating supplies & equipment and contacting with third-party vendors for essential equipment and services
Coordination with the Head-of-departments for the execution of all activities and functions
Develop and manage Hotel Executive team to ensure career progression and development
Establish & maintain a proactive human resource function to ensure employee retention, motivation, training & development, wage & benefit administration, and compliance with established labor regulations
Implement and maintain effective open-door communication system across all departments
Create and maintain the company culture while educating team members about company motto and values
Respond to audits to ensure continual improvement is achieved
Corporate client handling and take part in new client acquisition along with the sales team whenever required
Responsible for safeguarding the quality of operations both (internal & external audits)
Ensure good safety practices of employees and guests, assisting in the maintenance of proper emergency and security procedures
Responsible for legalization, Occupational Health & Safety Act, fire regulations and other legal requirements - understand the government regulations and ensure hotel is at par with all rules and regulations
Carry out verbal & written policy changes and instructions
Ensure all decisions are made in the best interest of the hotel and management
Ensure compliance with all local, state, and federal regulations
Perform any other duties as assigned by Executive team & Ownership
Qualification Standards & Company Requirements
3-year degree in Business Administration, Marketing, Hotel and Restaurant Management or MBA is preferred
At least 5-years of experience in the hospitality industry
At least 3-years of experience in hotel management with a proven track of success and knowledge of hotel operations & sales
Excellent communication and interpersonal skills
Strong analytical and problem-solving skills
Ability to manage and lead a team
Ability to manage financial performance and achieve revenue and profit goals
Present strong understanding of P&L statements and the ability to reach with impactful strategies
Strong organizational and time management skills
Ability to work independently and as a team in a fast-paced environment
Proficient in Microsoft Office and hotel software(s)
Must have a flexible work schedule
Powered by JazzHR
hY1hi8PXq8
Boutique Hotel - General Manager
Hotel director job in Miami Beach, FL
Overall Scope & Responsibility:
To manage and to be accountable for the day to day operation of the hotel concentrating on all aspects but in particular to Guest services, Accommodation, front of house management, maintenance and BOH areas of the hotel.
Essential Duties:
To contribute to the best of your ability to the overall profitability of the property.
To be fully aware with regard to the budget guidelines within the hotel operations and to assist in the preparation of the annual budgets.
To provide and maintain the highest quality standard of service to all our customers at all times. Reporting any accidents and incidents through the correct communication channels.
To always look at better and new standards for the hotel.
To be fully aware and up to date with all legislation related to the hotel.
To assist and work closely and communicate with all the other departments in the hotel as and when required.
To be presentable to the best of your ability at all times.
To be fully aware of all details with regard to the staff handbook and being able to communicate this to all departments.
To co-ordinate, manage and conduct staff training and develop the personnel focusing on Front office, Accommodation and maintenance.
To manage and monitor the Manager on Duty role and inform the MD of any incidents at all times.
To be a pro-active manager to the best of your ability.
Specific Duties:
To set, monitor and maintain all standards within the main areas of responsibility.
To conduct a weekly walk through with Engineer and Accommodation Manager, Front Office Manager and Housekeeping manager and report any work to be carried out.
To have a room quality audit in place in conjunction with the accommodation manager
To have a weekly CRM system meeting and produce weekly reports on this for use in planning meeting.
To work closely with the third party operators and vendors of the hotel.
To ensure correct staffing levels in all areas of responsibility working within the budgetary guidelines and at all times planning for peaks and troughs.
To ensure holidays are managed effectively within the departments.
To produce the weekly MOD Schedule for the hotel and distribute this at least a week in advance.
To ensure that the staff restaurant has varied menus and is kept in a condition as per standard decided.
To work closely with Engineering and Housekeeping managers ensuring all back of house areas are in perfect condition.
To host the morning meeting and operations meeting in the absence of the MD.
To be part of the Executive Planning Committee and to attend the monthly planning meeting
To report any maintenance issues through the correct channels ensuring that the CRM system is in proper use at all times.
To ensure front office/accommodation and maintenance update proper training records and that training objectives are set and met
To assist Managing Director with the overall valet operation of the hotel and to ensure standard and procedures are met at all times.
To ensure that the shop inside hotel lobby has the correct merchandise
To be fully responsible for the management of the VIP program of the hotel.
Job Knowledge, Skills, & Abilities
Excellent communication, interpersonal, and organization skills.
Must be able to carry 10 lbs.
Commitment to superior customer service and excellent customer service skills.
Consistent record of meeting sales, customer service and operations objectives.
Proven ability to influence a team and achieve results.
Flexibility and creative problem-solving ability.
Strong initiative and self-motivation.
Fluency in job related English both verbal and non-verbal.
An appreciation and respect for the diversity of all individuals in the workplace.
Ability to handle pressure and work in a fast paced environment.
Excellent management and leadership skills.
Must be able to work days, evenings, and weekends as necessary.
No for any position can possibly include all duties which may be requested by guests or required by the needs of the hotel. Listed above is a summary of the major responsibilities for this position.
Job Duties, tasks, schedules and requirements may be changed at any time. The receipt of a job description does not imply nor create a promise of employment, nor an employment contract of any kind.