Hotel Houseperson
Hotel director job in Bloomington, IN
When a guest walks into a pristine lobby or enters their room for the first time with everything exactly placed just right it is the beginning of every detail adding up to an experience our guests feel great about because they know they're in good hands while staying with us. As a Hotel Houseperson, your contribution ensures each guest an enjoyable and comfortable stay which in turn creates a customer for life.
Benefits Offered:
Incentives $
Employee Referral Program $
Paid Time Off
Paid Vacation (Full-Time)
Merit Increase $
401k with Employer Contribution (Full-Time)
Medical, Dental, Vision (Full-Time)
Life Insurance (Full-Time)
Long-term/Short-term Disability (Full-Time)
Accident (Full-Time)
Critical Illness (Full-Time)
Cross-training Opportunities
Hotel Room Discounts
Schedule:
Flexible Shifts Available
-Morning/Evening/Night
-Weekends
-Full-Time/Part-Time
Our Hotel Houseperson makes a difference by:
A warm, people-oriented demeanor
A team-first attitude
A gift for paying attention to the smallest details
As Hotel Houseperson, you will:
Maintain a friendly, cheerful, and courteous demeanor always
Respond promptly to requests from guests and other departments
Identify and report preventative or other maintenance issues in public areas or guest rooms
Set up furniture items in guest rooms as requested
Retrieve items from shelves and storerooms, set up cleaning cart with supplies, constantly maintain carts and storerooms in a clean and orderly fashion to enhance efficiency and ease of cleaning rooms
Clean and wipe windows, doors, walls, closets and fixtures in rooms, public areas, and hallways, often using ladders or stools to clean hard to reach areas, in order to maintain a clean, presentable, and attractive facility always. Wash shower walls and tub, clean toilet(s) and stall walls if applicable, wipe exposed pipes, clean mirrors, sink(s) and walls in order to have clean and sanitary guest and public restrooms
Remove items from hallways and transport to service areas, including debris, unread newspapers, solid linens, and trash placed near Housekeeper carts. Clean, maintain, and store cleaning equipment
Replace towels, soaps and all room amenities and restock literature that has been removed by previous guest or is soiled and torn to ensure adequate supply for arriving guests
Vacuum rooms, public areas, and hallways, operate vacuums weighing up to 25 lbs., and lift/move heavy furniture in order to vacuum entire area of carpet including underneath furniture and hard-to-reach areas
Inspect all room equipment (TV, lights/lamps, faucets, radios) to ensure proper working order and immediately report all room status and room maintenance deficiencies, in writing, to the Executive Housekeeper for prompt repair/resolution
Secure and maintain custody of equipment, keys and supplies always in order to protect and preserve hotel property
To be a successful Hotel Houseperson, you need:
A professional demeanor, clear communication skills and the ability to support multiple departments.
Support all coworkers and treat them with dignity and respect.
Minimum Requirements:
The Hotel Houseperson role requires continuous movement, regularly bending, lifting, pushing, pulling, carrying, and moving up to 55 pounds without assistance and in excess of 55 pounds with assistance. You must also be able to stand and walk for an entire shift and perform repetitive motions. Grasp, turn and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Clean uniform and professional appearance. Perform other reasonable job duties as requested by Supervisor. Move, lift, carry, push, pull and place objects weighing less than 25 pounds without assistance.
MHG Hotels LLC seeks to attract and retain a high-performing and diverse workforce in which employee differences are respected and valued to better meet the varying needs of the diverse customers we serve. MHG Hotels LLC is an equal opportunity employer and does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state, or local laws.
If you are an individual with a disability and need assistance completing the online application, please call ************ extension 203. Please leave a message and a member of our Human Resources team will return your call within three business days. Alternatively, an email may be sent to ******************* “Applicant Accommodation” should be included in the subject line of the email. Please note that this phone number and email are only for those individuals who would like to request an accommodation to apply for a job
Auto-ApplyHotel Director of Sales
Hotel director job in Kalamazoo, MI
Four Points by Sheraton Kalamazoo, MI
What's in it for you?
Competitive compensation package with bonus plan ($65,000-$75,000 per year)
Hotel discount at locations worldwide
Paid time off and holiday pay incentives
Professional development and growth opportunities
401(k) available for all associates
Full benefit options available (medical, dental, and vision insurance)
Office location at the Four Points by Sheraton Kalamazoo
About this job:
We are looking for an energetic, positive, tenacious Director of Sales to plan sales strategies and increase revenue/occupancy levels at our Four Points by Sheraton Kalamazoo (149 rooms & 6,899 Sq. Ft. Meeting Space).
Our team members are passionate about their work and like to have fun! In this role, you will perform aggressive and targeted solicitation of new business opportunities through outside, personal, telephone and correspondence calls while maintaining relationships with existing accounts. This position will require occasional travel within the hotel market.
If you want to have fun, be valued, and make a difference…apply today!
Responsibilities:
Solicit, sell, and promote hotel to both group and transient customers.
Work closely with the RDOS and GM to maximize revenue and total occupancy.
Develop and maintain relationships with clients to produce room sales, F&B sales, and catering/banquet services.
Assist in the overall success of hotel operations and revenue management practices.
Perform telemarketing calls, outside sales calls, sales blitzes & written correspondence to solicit business.
Create effective sales proposals and conduct property site tours for prospective clients.
Negotiate and generate contracts to achieve maximum profit potential while satisfying client needs.
Maintain an active sales pipeline with a targeted goal of 60+ qualified in-person, telephone, and correspondence sales calls every two weeks; Participate in Regency's SalesRev Program.
Provide leadership, mentorship, and training to the sales team, fostering a culture of high performance.
Manage hotel advertising and social media campaigns.
Perform administrative duties including updating sales trace system (Delphi), producing sales and activity reports, maintaining account and contact information, entering tentative/confirmed room blocks.
Represent the hotels at conventions, tradeshows, and networking events.
Maintain awareness of trends in the marketplace, strengths/weaknesses of the competition and product/service knowledge.
Be a team player and an active contributor to hotel operations; Assist with special projects as assigned.
Qualifications:
Candidate must have 3-5 years of hotel sales experience.
Highly motivated and target driven with a proven track record in closing sales.
Prefer previous experience with hotel sales and PMS systems (STS, Lightspeed).
Exceptional relationship management, time management and organizational skills.
Positive, team focused and guest service centered attitude.
Proven ability to collaborate and build strong relationships to drive partner satisfaction and growth.
Skilled in Microsoft suites of products (Word, Excel, Outlook).
Professional demeanor and appearance.
Auto-ApplyHotel Manager - Homewood Suites Fort Wayne
Hotel director job in Fort Wayne, IN
At PAH Management the Hotel Manager is responsible for continually focusing on achieving hotel profitability through revenue generation, cost control, guest satisfaction and developing employees, while maintaining the integrity of the hotel.
Responsibilities will include but not be limited to:
Play a pivotal role in hotel sales efforts, including calling on top ten accounts, meeting clients, hosting luncheons and receptions, and meeting with on-site contacts on a daily, weekly and monthly basis.
Assist in creating a positive team-oriented environment which focuses on the guest, through employee development and motivation.
Tour the operating departments daily, making adjustments as needed via department heads.
Conduct weekly staff meetings, including weekly training sessions presented by managers and self, using the steps to effectively train according to PAH Management's standards, and review previous and future sales and operations efforts.
Meet all financial review dates and corporate directed programs in a timely fashion.
Ensure that all department heads maintain budgeted productivity levels and PAH standard checkbook accounting procedures.
Develop managers for future advancement through competency training and corporate sponsored training programs.
Maintain direct contact with and monitor the development of management trainees.
Ensure that training-in-service standards are taking place in each department.
Inspect rooms regularly (weekly at a minimum) with both the Housekeeping Manager and Property Engineer.
Ensure complete processing of invoices daily by using the A/P process.
Ensure that all appropriate information for financial documents is received by the Corporate Office monthly in compliance with the monthly accounting calendar.
Ensure the cleanliness and maintenance of the physical property through inspections and preventive maintenance programs with department managers.
Forecast the hotel's monthly financial position, by estimating revenues and line-by-line expenses. Analyze previous and projected data to generate an accurate reforecast.
Prepare and conduct all management interviews and follow hiring procedures according to PAH Management SOPs.
Interview all prospective final candidates for any vacant management position within the hotel prior to any offer being extended.
Motivate, coach, counsel and discipline all management personnel according to PAH Management's SOPs and ensure that managers are in compliance with the standards in their administration of counseling and disciplinary steps.
Ensure that all employees receive fair and equitable treatment according to PAH Management's SOP's.
Meet clients on the property, including meeting contacts and potential clients touring the property, to assist in the sales effort.
Be in the public areas during peak times, greeting guests and helping as needed.
Ensure procedures for handling of the hotel safe specifically with regard to security and monthly safe audits are followed and occur.
Complete required corporate training modules and become certified to train those as required.
Ensure that all scheduled meetings take place on the property.
Basic Qualifications:
At least 6 years progressive experience in a hotel or a related field; or a 4-year college degree and at least 4 to 5 years of related experience; or a 2-year college degree and at least 5 to 6 years of related experience.
Auto-ApplyHotel Manager
Hotel director job in Westlake, OH
Job DescriptionBenefits/Perks
Competitive wages
Career Growth Opportunities
Fun and Energetic Environment
We are seeking a positive, friendly, and experienced Hotel Manager to organize and oversee daily operations of our facilities. As the Hotel Manager, you will provide strategic direction for the company and supervise the activities of our diverse workforce.
The Hotel Manager will be involved in every aspect of the hotel operations, from dealing with customer complaints to strategizing and preparing reports. The Hotel Manager must possess excellent communication skills and remain focused on ensuring both positive customer experiences and positive team/employee experiences. The ideal candidate is a team player as well as an effective leader, capable of leading by example and fostering a climate of cooperation and teamwork.
Responsibilities
Oversee the work of all employees and set clear objectives
Hire qualified personnel according to standards set forth by the company
Organize and coordinate operations and allocate responsibilities to ensure maximum efficiency
Manage budgets and expenses, analyze and report on financial information
Develop and implement a strong marketing strategy to promote the hotels services
Communicate with customers when appropriate
Resolve issues that arise with maintenance, equipment, and renovations
Collaborate with outside entities including suppliers, vendors, event planners, and travel agencies
Conduct regular inspections of the facility and uphold strict compliance with health and safety standards
Qualifications
Proven experience as a Hotel Manager is preferred
Familiarity with hospitality industry standards
Proficiency in English; knowledge of additional languages is a plus
Well-versed in hotel management best practices and relevant laws/guidelines
Ability to resolve issues with a customer-focused orientation
An outgoing personality
Excellent communication skills
Strong organizational and time-management skills
Bachelors degree in Hospitality Management, Business Administration, or relevant field is preferred
Hotel Manager
Hotel director job in Westlake, OH
Job DescriptionBenefits/Perks
Competitive wages
Career Growth Opportunities
Fun and Energetic Environment
We are seeking a positive, friendly, and experienced Hotel Manager to organize and oversee daily operations of our facilities. As the Hotel Manager, you will provide strategic direction for the company and supervise the activities of our diverse workforce.
The Hotel Manager will be involved in every aspect of the hotel operations, from dealing with customer complaints to strategizing and preparing reports. The Hotel Manager must possess excellent communication skills and remain focused on ensuring both positive customer experiences and positive team/employee experiences. The ideal candidate is a team player as well as an effective leader, capable of leading by example and fostering a climate of cooperation and teamwork.
Responsibilities
Oversee the work of all employees and set clear objectives
Hire qualified personnel according to standards set forth by the company
Organize and coordinate operations and allocate responsibilities to ensure maximum efficiency
Manage budgets and expenses, analyze and report on financial information
Develop and implement a strong marketing strategy to promote the hotels services
Communicate with customers when appropriate
Resolve issues that arise with maintenance, equipment, and renovations
Collaborate with outside entities including suppliers, vendors, event planners, and travel agencies
Conduct regular inspections of the facility and uphold strict compliance with health and safety standards
Qualifications
Proven experience as a Hotel Manager is preferred
Familiarity with hospitality industry standards
Proficiency in English; knowledge of additional languages is a plus
Well-versed in hotel management best practices and relevant laws/guidelines
Ability to resolve issues with a customer-focused orientation
An outgoing personality
Excellent communication skills
Strong organizational and time-management skills
Bachelors degree in Hospitality Management, Business Administration, or relevant field is preferred
Assistant Hotel General Manager
Hotel director job in Fort Wayne, IN
The Assistant General Manager supports the General Manager in overseeing daily hotel operations, leading staff, managing guest experience, and upholding The Amaya's brand standards. This role ensures smooth operations across the property, resolves guest concerns, mentors team members, and is the acting manager when the GM is off-property.
Ideal candidates are polished, service-driven leaders who thrive in boutique hospitality environments.
Our ideal candidate is enthusiastic about providing exceptional customer service while adhering to hotel budget and quality standards. A bachelor's degree in hospitality management and three years of managerial experience in the hospitality business are strongly preferred. Apply now if this seems like an exciting new opportunity to you!
Work Environment
Calm, refined boutique hotel setting
Mix of administrative office time and hands-on floor leadership
Fast-paced with high guest interaction and daily variability
Benefits
Hotel, café, and retail discounts
Leadership development opportunities
Growth potential into a General Manager role
Guest Experience & Service
Ensure a warm, professional, and calm guest experience throughout the property
Resolve guest concerns, escalations, and special requests
Monitor guest reviews, survey scores, and online feedback; implement improvements
Uphold The Amaya's design-forward, hospitality-first philosophy
Operations Management
Support daily operations across Front Desk, Housekeeping, Maintenance, and Market/F&B
Conduct property walks to ensure cleanliness, readiness, and brand consistency
Review and refine workflows, checklists, and operational procedures
Oversee inventory, vendor relationships, and supply ordering
Team Leadership & Culture
Train, coach, and support team members across departments
Assist in hiring, onboarding, and developing staff
Provide feedback, conduct evaluations, and support corrective actions
Foster a positive, collaborative, professional work environment
Financial & Administrative Oversight
Assist with payroll review, scheduling, and labor management
Review night audit, daily reports, revenue performance, and billing accuracy
Support cost control initiatives and operational budgeting
Help with forecasting and business planning
Safety, Compliance & Standards
Enforce policies, security protocols, and emergency procedures
Maintain compliance with all health, safety, and labor standards
Support inspections and quality audits
Required
Excellent communication, leadership, and problem-solving skills
Ability to stay calm, professional, and effective in stressful situations
Strong customer service mindset with a polished, guest-focused demeanor
Comfort with technology and learning new systems
Flexible availability (weekends/holidays required)
Preferred
Experience in boutique or independent hotels
Familiarity with MEWS PMS
Experience helping open or reposition a hotel
General Maintenance - Hotel Earl
Hotel director job in Michigan
We are seeking a dedicated General Maintenance worker to join our team. The ideal candidate will be responsible for maintaining the overall functionality and appearance of our facilities. (Multi-Location) Qualifications: - High school diploma or equivalent and Valid Driver's License
- Proven experience in general maintenance work
- Knowledge of basic electrical, plumbing, and HVAC systems
- Strong attention to detail and problem-solving skills
- Ability to work independently and prioritize tasks effectively
Responsibilities:
- Conduct routine inspections of premises to identify and address maintenance issues
- Perform minor repairs on various systems (e.g., electrical, plumbing, HVAC, landscaping, painting)
- Maintain cleanliness and orderliness of work areas
- Assist with setting up equipment for special events or meetings
- Keep maintenance logs and report on any issues to the appropriate supervisor
If you are a proactive individual with strong technical skills and a keen eye for detail, we encourage you to apply for the General Maintenance position with our company.
Hotel General Manager
Hotel director job in Houghton Lake, MI
Job DescriptionBenefits:
Competitive salary
Paid time off
Training & development
401(k)
Bonus based on performance
Dental insurance
Health insurance
Opportunity for advancement
Vision insurance
Benefits/Perks
Competitive wages
Career Growth Opportunities
Fun and Energetic Environment
Job Summary
We are seeking a positive, friendly, and experienced Hotel General Manager to organize and oversee daily operations of our facilities. As the Hotel Manager, you will provide strategic direction for the company and supervise the activities of our diverse workforce.
The Hotel Manager will be involved in every aspect of the hotel operations, from dealing with customer complaints to strategizing and preparing reports. The Hotel Manager must possess excellent communication skills and remain focused on ensuring both positive customer experiences and positive team/employee experiences. The ideal candidate is a team player as well as an effective leader, capable of leading by example and fostering a climate of cooperation and teamwork.
Responsibilities
Oversee the work of all employees and set clear objectives
Hire qualified personnel according to standards set forth by the company
Organize and coordinate operations and allocate responsibilities to ensure maximum efficiency
Manage budgets and expenses, analyze and report on financial information
Develop and implement a strong marketing strategy to promote the hotels services
Communicate with customers when appropriate
Resolve issues that arise with maintenance, equipment, and renovations
Collaborate with outside entities including suppliers, vendors, event planners, and travel agencies
Conduct regular inspections of the facility and uphold strict compliance with health and safety standards
Qualifications
Proven experience as a Hotel Manager is preferred
Familiarity with hospitality industry standards
Proficiency in English; knowledge of additional languages is a plus
Well-versed in hotel management best practices and relevant laws/guidelines
Ability to resolve issues with a customer-focused orientation
An outgoing personality
Excellent communication skills
Strong organizational and time-management skills
Bachelors degree in Hospitality Management, Business Administration, or relevant field is preferred
Hotel Manager
Hotel director job in Mackinaw City, MI
Hotel Manager - Mackinaw City, MI Program Dates: April/June to November (seasonal). Day -to -Day Responsibilities
Supervise hotel clerks, housekeepers, maintenance.
Register guests, assign rooms, manage reservations.
Verify payment methods and post room/food/liquor/phone charges.
Maintain room availability records and guest accounts.
Handle check -outs, complaints, and customer inquiries.
Perform bookkeeping: daily, monthly, semi -annual audits.
Keep lobby and common areas clean; restock supplies.
Set up continental breakfast or coffee/tea service.
Sort mail, arrange tours/taxis/restaurants, manage safe deposit boxes.
Prepare employee schedules; supervise administrative personnel.
Create maintenance lists; monitor cleanliness of rooms and public areas.
Balance cash and accounts daily and end -of -season.
Manage rate changes and ensure rate parity on all platforms.
Answer chargebacks and complaints promptly.
Protect hotel assets and property.
Order food and supplies for F&B areas.
Additional tasks as needed by hotel operations.
RequirementsJob and Immigration Requirements
Mexican, North American, or Canadian citizenship.
Possess Cédula Profesional and/or Tà tulo Universitario (Hospitality/Hotel Management or related).
Valid passport (1.5+ years).
No previous immigration issues.
Ability to move to the U.S.
English fluency (at least 70%).
BenefitsSalary
Salary: 700 USD gross per week, (3,042.86 USD/month).
Paid bi -weekly.
Training: 7-14 days at 16 USD/hour, pre -tax.
Discretionary end -of -season bonus based on the net profit of the restaurant managed.
Average monthly equivalent: 1,750 USD/month, pre -tax.
Restaurant Managers completing prime season (April-October) typically earn 35,000+ USD pre -tax in 6-7 months.
Work Schedule
On -call: 9:00 am to 11:00 pm
7 days per week
Approx. 98 hours per week (varies)
Housing & Transportation
Free company housing with utilities.
Option to live offsite at personal expense.
Housing location is on -site or walking distance.
Flight reimbursement:
Initial flight is paid by the candidate and fully reimbursed on July 15, only if still employed on that date.
All travel plans must be submitted and approved in writing before booking.
Mackinaw Resorts assists with transportation from approved airports.
Benefits
50% off food at resort restaurants.
Paid sick leave: 1 hour per 30 hours worked, up to 72 hours/year (120 -day waiting period).
Free use of hotel amenities.
Hotel General Manager
Hotel director job in Lafayette, IN
Job Description
Job Title: Hotel General Manager
Salary: $70k-$80k (DOE)
Benefits: Quarterly bonuses, full benefits, PTO, Sick Pay
About Company / Opportunity:
An Indianapolis-based hotel management company with 30+ hotels across the state is looking to add a General Manager to their team!
Key responsibilities:
Oversee and manage all hotel operations across multiple departments including: housekeeping, front desk, engineering, maintenance and F&B
Full P&L responsibilities including monitoring financial performance, budgeting, cost controls and forecasting
Mentoring and managing a diverse team including: Assistant GM, Executive Housekeeper, Maintenance Manager, and all F&B staff
Team development, conducting regular trainings
Ensure exceptional guest service standards upheld at all times
Collaborate with marketing and sales to develop and execute strategies to maximize revenue
Analyze market trends and competitors performance to inform pricing and promotional strategies
Qualifications:
College degree or higher level education; preferable BA in Hospitality Management, Business,
Minimum 3-5 years experience in hotel management
Strong financial acumen and experience with budgeting, forecasting, and cost control
Excellent communication and interpersonal skills
Hands-on management style with a commitment to delivering high-quality guest experiences.
Marriott Hotel General Manager
Hotel director job in Troy, OH
Getting a job is just the beginning. Finding a place where you belong is what truly matters. Who you are and what you do matters at Seva Hospitality. With our company's high growth, there's a place for you here today (and for tomorrow) within our company.
Tenemos líderes de equipo disponibles para hablar español. Por favor llame / envíe un mensaje de texto a Ricardo al ************ o Stephanie al **************
Job Description
At SpringHill Suites by Marriott, we're committed to making travel an elevated experience. We're currently looking for a results-oriented General Manager to join our team at the Troy/North Dayton location and help us maintain our tradition of outstanding guest experiences.
The brand-new SpringHill Suites Troy opened in Spring 2025. As General Manager, you'll oversee and support a team of 15, spanning front desk, housekeeping, and maintenance operations. This is a great opportunity to lead an established, dedicated team and drive increased sales and performance for the property.
We offer a competitive package of benefits and compensation, including Health, Dental, Vision, and a rewarding bonus structure.
Upon opening the hotel, as a General Manager you will:
Oversee all aspects of operations by exercising demonstrated knowledge and experience in all phases of hotel management, including sales and marketing, human resources, food and beverage, budget and forecast management, rooms, housekeeping and maintenance.
Provide the vision, leadership and strategy to inspire your associates to deliver exceptional service and drive financial success. You have a strong hotel management background and an obvious passion for the hospitality industry. Your passion for service is contagious and you are a natural coach that loves to build effective teams and inspires individuals to do their best.
Enable innovation and drive results. You execute successful sales and marketing campaigns, understand dynamic revenue management and can drive profit to the bottom line through strong financial controls.
Build a rapport with ownership. You partner closely with your owner and work to understand their priorities and exceed their expectations.
Commitment to Task:
Demonstrates dependability and shows a sense of urgency about getting results; willing to commit the hours it takes to get the job completed; takes responsibility for actions and achieves results; overcomes obstacles.
Communication Skills:
Presents ideas, concepts, and information effectively and clearly through the spoken word; actively listens; communicates comfortably with various audiences; responds effectively to questions.
You must be able to deal with difficult situations and people, while exhibiting a consistent level of professionalism. You will regularly use a computer and different software.
Flexibility:
Adapts and changes the course of action when appropriate; effectively transitions from task to task; deals well with unresolved situations, frequent change, delays, or unexpected events; maintains objectives amidst shifting priorities.
Initiative:
Takes action proactively; addresses issues or opportunities without supervision; focuses on desired results and accomplishments; demonstrates clear purpose, enthusiasm, and a "can-do" attitude.
Managing Execution:
Manages multiple projects and effectively prioritizes tasks, responsibilities, and goals; uses goals to guide actions and creates detailed action plans; organizes and schedules people and tasks; utilizes resources effectively to meet goals.
Teamwork:
Works cooperatively with others to accomplish business goals and objectives; asks others for their ideas and opinions; supports team's decisions; contributes to the team's efforts.
Qualifications:
Minimum of 2 years Hotel Management Experience (Marriott experience preferred, but not required).
Experience with Fosse Property Management System Experience preferred.
Proven record of independent, self-motivated work habits.
Ensuring customer satisfaction.
Execute reporting in a timely and accurate manner.
Ability to focus on the big picture as well as individual results.
Possess the ability to maximize hotel revenue through defined market segmentation.
History of superior controls and financial performance.
Excellent relationship-building skills.
Ability to develop an understanding of concepts, practices and pre-established guidelines and procedures.
Maintain active and visible position in the local community and industry.
Job Type: Full-time
Pay: $65,000.00 - $75,000.00 per year
Benefits:
Dental insurance
Employee discount
Health insurance
Paid time off
Paid training
Vision insurance
Schedule:
Monday to Friday
Weekends as needed
Work Location: In person
Additional Information
WHAT WE CAN OFFER YOU:
Dental insurance
Employee discount
Flexible schedule
Health insurance
Vision insurance
Choice Hotels, Marriott, Hilton, and IHG Hotel Discounts
Schedule:
8 hour shift
On call
Rotating weekends
Hotel Maintenance
Hotel director job in Lafayette, IN
The Maintenance Guest Service Representative (GSR) is responsible for maintaining the general appearance of the building(s) and grounds in accordance with the hotels' Maintenance manual and inspection requirements. This position is critical to ensure quality service to our guests and upholding hotel standards while working with members of the hotel team, maintaining room quality as well as the safety and security of the hotel.
Duties and Responsibilities:
● Maintain positive guest relations at all times and understand guests' service needs.
● Using the hotel's set expectations and processes, follow directions thoroughly to monitor and maintain operation, cleanliness, sanitation, safety, and organization of guest rooms and other areas.
● Maintain inn landscaping, parking lot, grounds, and appearance of the exterior of the building(s), keeping areas free of trash and debris.
● Completes Repair and Maintenance Program on rooms, performing routine maintenance tasks such as painting, caulking, carpet/floor cleaning, changing light bulbs, toilet seats, etc.
● Inspect the property to identify current and potential needs and report findings to Supervisor.
● Maintain the safety and security of the hotel and follow key and lock procedures.
● Pick up materials needed to complete assigned work projects; keep maintenance room/area clean, organized, and in a safe condition.
● Clean and replace vanity/bathroom lights.
● Assist Housekeeping GSRs in maintaining guest rooms.
● Maintain confidentiality of guest information and pertinent hotel data.
● Ability to work in non-climate-controlled conditions.
● Ability to exert physical effort in operating cleaning equipment and transporting housekeeping carts (up to 50lbs) as well as endure various physical movements throughout the work areas during shift.
● Comply with all OSHA standards.
● Provide special services for guests upon request.
● Assist in other areas of the hotel as needed, such as collecting/delivering dirty linen to laundry, assisting with laundry, or housekeeping as needed.
● Performing self-room inspections and accepting feedback from room quality inspections performed by inn management and trained team members.
● Cross-train in laundry, housekeeping, and/or front desk job functions, if possible.
● Performs other duties as assigned.
Qualifications
● 1-2 years in a previous maintenance or customer service position preferred.
● Knowledge of general hand tools/equipment, lawnmowers, and landscaping tools/equipment is strongly preferred.
● Must maintain a professional appearance in the provided uniform with a consistently friendly attitude toward guests and staff.
● Must be able to easily and frequently change from one task to another and work with minimal supervision.
● Frequent lifting and bending are required.
● May be required to work nights, weekends, and/or holidays.
Working Conditions
Because some hotels may be exterior corridor hotels, the physical environment may require the employee to work both inside and outside in heat/cold, wet/humid, and dry/arid
conditions. The position may come into contact with pets, the employee is required to use personal protective equipment to prevent exposure to hazardous chemicals/materials. Regularly
scheduled hours may include nights, weekends, and holidays. Schedules vary based on business needs.
Physical Requirements
While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. The employee is occasionally required to sit, climb, balance, stoop, kneel, crouch, or crawl. The employee must frequently lift or move up to 10 pounds and occasionally lift or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Required qualifications:
* Legally authorized to work in the United States
Preferred qualifications:
* 17 years or older
* Able to comfortably lift 50 lbs
Hotel Maintenance
Hotel director job in Fort Wayne, IN
Benefits:
Free uniforms
Wellness resources
Dental insurance
Employee discounts
Health insurance
Paid time off
Vision insurance
Company OverviewWe provide the best in hospitality - to our employees and our guests. We offer both part-time and full-time careers; flexible schedules and steady employment; extra cash or career growth. We hire friendly employees who provide quality service.
Benefits/Perks:
Medical, Dental, Vision, Paid time off, 401(k) for full-time employees
All employees get discounts on hotel's outside of their hotel they work in
Daily Pay: access to your already earned wages before payday *Hourly Employees Only*
Job SummaryDo you consider yourself skilled in carpentry, painting, plumbing, and electrical systems?We are looking for an individual that has an array of skills to do general maintenance at our hotel. We will keep you busy and if you prefer working on projects by yourself, this job is for you. Responsibilities:
This position will be inside hotel rooms or outside on the grounds of the property.
Perform and provide exceptional quality work and services
Perform work in a timely manner
There will always be something different needing to be maintained or fixed, so you will have a variety in this position.
Qualifications:
Able to lift, stand, carry tools and equipment
have some previous experience in carpentry, painting, plumbing, and electrical work.
General maintenance and repair knowledge
Compensation: $15.30 - $17.00 per hour
Auto-ApplyHotel General Manager
Hotel director job in South Bend, IN
***This position is at Homewood Suites by Hilton on SR 933*** Join One of Northern Indiana's Leading Hospitality Groups As one of the premier hospitality groups in Northern Indiana, we are proud of our rapid growth and strong reputation for excellence in guest service and team development. We own and operate Marriott, Hilton, and IHG Brands. With multiple properties and new locations on the horizon, we are expanding quickly-and so are the opportunities for our team members. Our newest acquisitions include two hotels in the Kentucky market and two in Mishawaka! If you have a heart for service, a passion for hospitality, and a drive to grow, you'll feel right at home with us. We believe in promoting from within, recognizing potential, and investing in our people. Here, you're not just filling a role-you're building a career with a company that values your contributions and is committed to your success. Job Summary: The General Manager is responsible for overseeing all hotel operations, ensuring the property runs efficiently and meets financial goals while providing exceptional guest experiences. This role involves leadership of all hotel departments, including front office, housekeeping, food and beverage, sales, marketing, and maintenance. The General Manager is also responsible for ensuring compliance with company policies, local regulations, and health and safety standards, while driving profitability, staff development, and overall operational excellence. Key Responsibilities:
Operational Leadership & Management:
Oversee all hotel operations, ensuring smooth day-to-day operations across all departments.
Implement and enforce hotel policies and procedures to ensure the highest quality standards are met.
Manage operational budgets, track performance against financial goals, and implement corrective actions to improve performance.
Ensure all areas of the hotel are properly staffed and equipped to deliver top-tier service to guests.
Guest Experience & Satisfaction:
Lead the effort to provide exceptional guest service and create memorable guest experiences.
Address guest complaints or concerns promptly and ensure swift resolution, maintaining a high level of guest satisfaction.
Regularly assess guest feedback (e.g., surveys, reviews) to identify areas for improvement.
Implement initiatives to enhance guest loyalty and promote repeat business.
Staff Leadership & Development:
Lead, mentor, and support all hotel department managers, ensuring they are trained, motivated, and aligned with the hotel's goals.
Develop and execute employee training programs, ensuring staff members have the tools and knowledge to provide excellent service.
Foster a positive and inclusive work culture that promotes teamwork, staff retention, and high performance.
Conduct performance evaluations, provide regular feedback, and offer coaching to ensure the ongoing development of hotel personnel.
Financial Management & Budgeting:
Develop and manage the hotel's annual budget, ensuring cost control, maximization of revenue, and achievement of financial goals.
Monitor operational expenses and identify opportunities for cost savings without compromising guest experience.
Analyze financial reports and key performance indicators (KPIs) to track hotel performance and take corrective actions when necessary.
Optimize room revenue through pricing strategies, occupancy management, and special offers.
Sales & Marketing:
Oversee the marketing and sales strategies to drive hotel bookings, group business, and events.
Coordinate with the sales team to develop promotional campaigns and pricing strategies to maximize occupancy and revenue.
Establish strong relationships with corporate clients, event planners, and travel agents to drive business to the hotel.
Monitor local market trends and competitor activity to stay ahead of industry changes and opportunities.
Compliance & Health & Safety:
Ensure compliance with local, state, and federal regulations, including health and safety, environmental standards, and labor laws.
Work with HR to ensure hotel staff is compliant with company policies, legal requirements, and industry standards.
Oversee the hotel's security systems, ensuring the safety of guests, employees, and the property.
Ensure adherence to all food safety and sanitation protocols, as well as emergency preparedness protocols.
Property Maintenance & Management:
Ensure the hotel building and facilities are well-maintained and meet brand standards, managing maintenance and repair schedules.
Work with the maintenance team to address any property issues and prevent operational disruptions.
Oversee the cleanliness and functionality of the hotel's physical spaces, including guest rooms, public areas, and back-of-house facilities.
Reporting & Communication:
Prepare and deliver regular reports on hotel performance, including financials, guest satisfaction, and operational goals, to ownership or regional leadership.
Communicate regularly with corporate management, providing updates on hotel performance, challenges, and opportunities.
Maintain clear and open communication channels between hotel departments to ensure cohesive operations.
Qualifications:
Education & Experience:
Bachelor's degree in Hospitality Management, Business Administration, or a related field preferred.
Minimum of 5-7 years of hotel management experience, including at least 3 years in a General Manager or equivalent leadership role.
Experience managing all aspects of hotel operations, including front office, housekeeping, food and beverage, and sales.
Proven track record of meeting or exceeding financial targets and managing budgets.
Skills & Knowledge:
Strong leadership skills, with the ability to inspire, motivate, and manage a diverse team.
Excellent communication and interpersonal skills, with the ability to build relationships with staff, guests, and business partners.
Strong financial acumen, including experience with budgeting, forecasting, and financial reporting.
Deep understanding of hotel operations and service standards, with the ability to drive operational excellence.
Knowledge of hotel management software, property management systems (PMS), and other industry-related technologies.
Ability to assess market trends, identify business opportunities, and develop effective strategies for hotel growth.
Personal Characteristics:
Strong problem-solving and decision-making abilities, with a proactive approach to challenges.
Results-oriented, with a focus on achieving operational and financial goals.
Customer-focused with a passion for providing exceptional guest service.
Ability to work under pressure and manage multiple tasks effectively.
Positive, professional, and charismatic with a strong presence as the face of the hotel.
Physical Demands:
Ability to stand, walk, and move around the hotel for extended periods of time.
Ability to lift and carry up to 50 pounds when needed.
Flexibility to work weekends, holidays, and evening hours as required.
JSK Hospitality is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.
General Manager - The Henry Hotel, Dearborn, MI
Hotel director job in Dearborn, MI
The Henry, an Autograph Collection hotel, brings the best of Michigan to life through art-inspired design and premium amenities. Just steps from Fairlane Town Center and next to the Ford campus, the hotel is also a short drive from the University of Michigan and The Henry Ford Museum, where American innovation and history come alive. Our lobby, guest rooms, and event spaces feature a thoughtfully curated.
Why This Role Matters:
The General Manager of The Henry Hotel plays a pivotal role in shaping the guest experience and driving the property's overall success. As the face of the hotel, this leader ensures that every aspect of operations-from guest services and food & beverage to financial performance and team culture-meets the highest standards of excellence.This position is not only about managing a property; it's about leading a team that delivers personalized, memorable experiences that reflect The Henry's distinctive character. The General Manager is responsible for maximizing profitability, maintaining brand integrity, and fostering a culture of service, innovation, and accountability.
What You'll Do:
As General Manager of The Henry Hotel, you will lead every aspect of the property's operations with a balance of strategic vision and hands-on leadership. You'll ensure that The Henry continues to deliver an exceptional guest experience while driving strong financial results and cultivating a culture of excellence.
Your key responsibilities will include:
Lead with Purpose: Inspire, mentor, and develop department heads and team members to achieve operational excellence and deliver exceptional service.
Drive Financial Success: Oversee budgets, forecasts, and business plans to achieve revenue goals, profitability, and cost efficiency.
Deliver Outstanding Guest Experiences: Maintain the highest standards of hospitality and service, ensuring every guest feels valued and inspired to return.
Champion Brand Culture: Uphold The Henry's identity as a modern, art-inspired, and service-driven destination that reflects creativity and community.
Operational Oversight: Ensure smooth day-to-day operations across Rooms, F&B, Engineering, Sales & Marketing, and HR functions.
Collaborate Strategically: Partner with ownership and corporate leadership on short- and long-term strategies, capital projects, and business development opportunities.
Community Engagement: Serve as a brand ambassador, building strong local partnerships and enhancing The Henry's reputation within the community.
Ensure Compliance & Safety: Maintain high standards of regulatory, safety, and brand compliance throughout the property.
What We're Looking For:
We're seeking a dynamic, results-driven hospitality leader with a passion for people, performance, and purpose. The ideal candidate will bring:
Proven Leadership Experience: Minimum 5-7 years in senior hotel management, preferably as a General Manager or Executive-level leader in a lifestyle, luxury, or boutique environment.
Operational Expertise: Strong understanding of all hotel disciplines, including rooms, F&B, finance, sales, and human resources.
Guest-Centric Mindset: A relentless focus on quality, service excellence, and creating memorable guest experiences.
Financial Acumen: Demonstrated ability to manage budgets, drive revenue, and optimize profitability while maintaining operational standards.
People & Culture Focus: Inspires teams, builds trust, and fosters a positive work environment that encourages growth and collaboration.
Strategic Vision: Ability to balance day-to-day operations with long-term planning, community engagement, and brand positioning.
Professional Presence: Charismatic communicator and brand ambassador who represents The Henry's vision and values in every interaction.
Familiarity with Marriott systems is a PLUS!
We are:
Hotel Equities is an award-winning hospitality company with a diverse culture and a unique environment that empowers our team to exceed guests' expectations and make a distinct difference in people's lives.
At Hotel Equities, we have redefined business culture and captured it in our core values. From our Atlanta-based headquarters throughout all of our hotels, these values aren't posted on a wall and are ignored. They define who we are and how we conduct ourselves with investors, guests, and one another.
Apply with confidence. Transparency matters, which is why Hotel Equities is committed to 100% wage transparency for all open positions. Explore opportunities across our diverse portfolio: ************************
Join Us and Enjoy:
Salary range $160k to $180K for a proven, accomplished professional
Bonus Structure
Health, vision, and dental insurance
401(k)
Cell phone allowance
Paid Holidays
Relocation
Discount programs for shopping, travel, tickets, and more.
Access to our Talent team to help you reach your career growth goals.
Please note that this job description is not an exclusive or exhaustive list of all functions that a General Manager may be asked to perform
Hotel General Manager
Hotel director job in Columbus, OH
Job Description
Columbus Hospitality is seeking a dynamic, visionary General Manager to lead the Hyatt Place Columbus / OSU team and property into its next chapter. The ideal candidate will be a strategic business leader with a passion for excellence, a deep understanding of hospitality operations, and a proven ability to inspire high-performing teams.
The GM operates the property as a profitable enterprise, leading the staff as manager, coach, and trainer in the proper execution of Front Desk, Housekeeping, Laundry, Facility and Guest Service standards. The GM will lead the team to accomplish financial and operational results, communicating feedback, evaluating performance, and training the team in successful operation of the hotel and the Grandview Yard collective.
Key Responsibilities:
Lead all aspects of hotel operations, ensuring excellence in guest satisfaction, team engagement, and financial performance.
Drive revenue through strategic sales, marketing, and revenue management initiatives.
Cultivate strong relationships within the local community and with key business partners.
Oversee financial planning, budgeting, and cost control to ensure profitability.
Champion a culture of service, innovation, and continuous improvement.
Maintain Hyatt brand standards and promote the culture of Columbus Hospitality Management.
What Sets You Apart:
Minimum 5 years of progressive hotel/resort leadership experience (Hyatt experience preferred).
Proven success in revenue generation, guest satisfaction, and team development.
Strong financial acumen and operational expertise.
Exceptional communication, presentation, and interpersonal skills.
Bachelor's degree preferred; Certified Hotel Administrator (CHA) certification a plus.
Proficiency in Microsoft 365 and hospitality systems.
A visible, hands-on leader with a passion for hospitality and community engagement.
Why Join Us?
Be part of a tenured, high-performing leadership team.
Thrive in a vibrant, prime location for business and leisure travelers.
Enjoy the support of a forward-thinking management company and a globally respected brand.
Physical & Travel Requirements:
Ability to lift/pull up to 30 lbs., stand/walk for extended periods.
Local and regional travel required; valid driver's license necessary.
Ready to Lead a Legacy of Excellence?
Our compensation package includes PTO, Medical, Dental, Vision, Life insurance, Tuition Reimbursement, 401k with company match, dining and travel discounts.
The Hyatt Place Columbus / OSU is managed by Columbus Hospitality Management, a company committed to providing quality service and memorable guest experiences in a positive and welcoming work environment. We are focused on supporting the needs of our team through our commitment to the family/work life balance and by providing development opportunities.
We are proud to be a Drug Free Workplace/EOE.
All applicants will be required to submit to a background check prior to employment.
Assistant Hotel General Manager
Hotel director job in Fort Wayne, IN
Job Description
The Assistant General Manager supports the General Manager in overseeing daily hotel operations, leading staff, managing guest experience, and upholding The Amaya's brand standards. This role ensures smooth operations across the property, resolves guest concerns, mentors team members, and is the acting manager when the GM is off-property.
Ideal candidates are polished, service-driven leaders who thrive in boutique hospitality environments.
Our ideal candidate is enthusiastic about providing exceptional customer service while adhering to hotel budget and quality standards. A bachelor's degree in hospitality management and three years of managerial experience in the hospitality business are strongly preferred. Apply now if this seems like an exciting new opportunity to you!
Work Environment
Calm, refined boutique hotel setting
Mix of administrative office time and hands-on floor leadership
Fast-paced with high guest interaction and daily variability
Benefits
Hotel, café, and retail discounts
Leadership development opportunities
Growth potential into a General Manager role
Compensation:
$48,000 - $62,000 yearly
Responsibilities:
Guest Experience & Service
Ensure a warm, professional, and calm guest experience throughout the property
Resolve guest concerns, escalations, and special requests
Monitor guest reviews, survey scores, and online feedback; implement improvements
Uphold The Amaya's design-forward, hospitality-first philosophy
Operations Management
Support daily operations across Front Desk, Housekeeping, Maintenance, and Market/F&B
Conduct property walks to ensure cleanliness, readiness, and brand consistency
Review and refine workflows, checklists, and operational procedures
Oversee inventory, vendor relationships, and supply ordering
Team Leadership & Culture
Train, coach, and support team members across departments
Assist in hiring, onboarding, and developing staff
Provide feedback, conduct evaluations, and support corrective actions
Foster a positive, collaborative, professional work environment
Financial & Administrative Oversight
Assist with payroll review, scheduling, and labor management
Review night audit, daily reports, revenue performance, and billing accuracy
Support cost control initiatives and operational budgeting
Help with forecasting and business planning
Safety, Compliance & Standards
Enforce policies, security protocols, and emergency procedures
Maintain compliance with all health, safety, and labor standards
Support inspections and quality audits
Qualifications:
You must have previous experience in a manager role overseeing a team, preferably in a hospitality role
You must have 3 or more years of experience working in the hospitality field
A high school diploma or GED, and a bachelor's degree is required, preferably in hospitality management or a related field
Required
Excellent communication, leadership, and problem-solving skills
Ability to stay calm, professional, and effective in stressful situations
Strong customer service mindset with a polished, guest-focused demeanor
Comfort with technology and learning new systems
Flexible availability (weekends/holidays required)
Preferred
Experience in boutique or independent hotels
Familiarity with MEWS PMS
Experience helping open or reposition a hotel
About Company
The Amaya is a design-driven boutique hotel in Fort Wayne, created as a modern sanctuary for travelers and locals alike. Inspired by the world's most celebrated luxury retreats, The Amaya blends intentional architecture, serene interiors, and warm hospitality to offer guests a refined yet deeply personal experience.
From our thoughtfully curated Nourish Market to the tranquil Mizu Pool (opening Spring 2026), every space is crafted to help guests slow down, reconnect, and feel at home.
As a team, we are passionate about delivering genuine, intuitive service that anticipates needs before they're expressed. Our team is dedicated to thoughtful service, operational excellence, and creating memorable moments for every guest. We're building a culture that values collaboration, continuous improvement, and pride in the spaces we create. If you're energized by design-forward environments and meaningful guest interactions, join us.
Hotel General Manager | Carmel, IN
Hotel director job in Carmel, IN
Job Description
Job Title: Hotel General Manager
Salary: $75k-$80k (DOE)
Benefits: Quarterly bonuses, full benefits, PTO, Sick Pay
About Company / Opportunity:
An Indianapolis-based hotel management company with 30+ hotels across the state is looking to add a General Manager to their team!
Key responsibilities:
Oversee and manage all hotel operations across multiple departments including: housekeeping, front desk, engineering, maintenance and F&B
Full P&L responsibilities including monitoring financial performance, budgeting, cost controls and forecasting
Mentoring and managing a diverse team including: Assistant GM, Executive Housekeeper, Maintenance Manager, and all F&B staff
Team development, conducting regular trainings
Ensure exceptional guest service standards upheld at all times
Collaborate with marketing and sales to develop and execute strategies to maximize revenue
Analyze market trends and competitors performance to inform pricing and promotional strategies
Qualifications:
College degree or higher level education; preferable BA in Hospitality Management, Business,
Minimum 3-5 years experience in hotel management
Strong financial acumen and experience with budgeting, forecasting, and cost control
Excellent communication and interpersonal skills
Hands-on management style with a commitment to delivering high-quality guest experiences.
Hotel General Manager
Hotel director job in Columbus, OH
Columbus Hospitality is seeking a dynamic, visionary General Manager to lead the Hyatt Place Columbus / OSU team and property into its next chapter. The ideal candidate will be a strategic business leader with a passion for excellence, a deep understanding of hospitality operations, and a proven ability to inspire high-performing teams.
The GM operates the property as a profitable enterprise, leading the staff as manager, coach, and trainer in the proper execution of Front Desk, Housekeeping, Laundry, Facility and Guest Service standards. The GM will lead the team to accomplish financial and operational results, communicating feedback, evaluating performance, and training the team in successful operation of the hotel and the Grandview Yard collective.
Key Responsibilities:
Lead all aspects of hotel operations, ensuring excellence in guest satisfaction, team engagement, and financial performance.
Drive revenue through strategic sales, marketing, and revenue management initiatives.
Cultivate strong relationships within the local community and with key business partners.
Oversee financial planning, budgeting, and cost control to ensure profitability.
Champion a culture of service, innovation, and continuous improvement.
Maintain Hyatt brand standards and promote the culture of Columbus Hospitality Management.
What Sets You Apart:
Minimum 5 years of progressive hotel/resort leadership experience (Hyatt experience preferred).
Proven success in revenue generation, guest satisfaction, and team development.
Strong financial acumen and operational expertise.
Exceptional communication, presentation, and interpersonal skills.
Bachelor's degree preferred; Certified Hotel Administrator (CHA) certification a plus.
Proficiency in Microsoft 365 and hospitality systems.
A visible, hands-on leader with a passion for hospitality and community engagement.
Why Join Us?
Be part of a tenured, high-performing leadership team.
Thrive in a vibrant, prime location for business and leisure travelers.
Enjoy the support of a forward-thinking management company and a globally respected brand.
Physical & Travel Requirements:
Ability to lift/pull up to 30 lbs., stand/walk for extended periods.
Local and regional travel required; valid driver's license necessary.
Ready to Lead a Legacy of Excellence?
Our compensation package includes PTO, Medical, Dental, Vision, Life insurance, Tuition Reimbursement, 401k with company match, dining and travel discounts.
The Hyatt Place Columbus / OSU is managed by Columbus Hospitality Management, a company committed to providing quality service and memorable guest experiences in a positive and welcoming work environment. We are focused on supporting the needs of our team through our commitment to the family/work life balance and by providing development opportunities.
We are proud to be a Drug Free Workplace/EOE.
All applicants will be required to submit to a background check prior to employment.
Hotel General Manager
Hotel director job in Hammond, IN
Join One of Northern Indiana's Leading Hospitality Groups As one of the premier hospitality groups in Northern Indiana, we are proud of our rapid growth and strong reputation for excellence in guest service and team development. We own and operate Marriott, Hilton, and IHG Brands. With multiple properties and new locations on the horizon, we are expanding quickly-and so are the opportunities for our team members. Our newest acquisitions include two hotels in the Kentucky market and two in Mishawaka! If you have a heart for service, a passion for hospitality, and a drive to grow, you'll feel right at home with us. We believe in promoting from within, recognizing potential, and investing in our people. Here, you're not just filling a role-you're building a career with a company that values your contributions and is committed to your success. Job Summary: The General Manager is responsible for overseeing all hotel operations, ensuring the property runs efficiently and meets financial goals while providing exceptional guest experiences. This role involves leadership of all hotel departments, including front office, housekeeping, food and beverage, sales, marketing, and maintenance. The General Manager is also responsible for ensuring compliance with company policies, local regulations, and health and safety standards, while driving profitability, staff development, and overall operational excellence. Key Responsibilities:
Operational Leadership & Management:
Oversee all hotel operations, ensuring smooth day-to-day operations across all departments.
Implement and enforce hotel policies and procedures to ensure the highest quality standards are met.
Manage operational budgets, track performance against financial goals, and implement corrective actions to improve performance.
Ensure all areas of the hotel are properly staffed and equipped to deliver top-tier service to guests.
Guest Experience & Satisfaction:
Lead the effort to provide exceptional guest service and create memorable guest experiences.
Address guest complaints or concerns promptly and ensure swift resolution, maintaining a high level of guest satisfaction.
Regularly assess guest feedback (e.g., surveys, reviews) to identify areas for improvement.
Implement initiatives to enhance guest loyalty and promote repeat business.
Staff Leadership & Development:
Lead, mentor, and support all hotel department managers, ensuring they are trained, motivated, and aligned with the hotel's goals.
Develop and execute employee training programs, ensuring staff members have the tools and knowledge to provide excellent service.
Foster a positive and inclusive work culture that promotes teamwork, staff retention, and high performance.
Conduct performance evaluations, provide regular feedback, and offer coaching to ensure the ongoing development of hotel personnel.
Financial Management & Budgeting:
Develop and manage the hotel's annual budget, ensuring cost control, maximization of revenue, and achievement of financial goals.
Monitor operational expenses and identify opportunities for cost savings without compromising guest experience.
Analyze financial reports and key performance indicators (KPIs) to track hotel performance and take corrective actions when necessary.
Optimize room revenue through pricing strategies, occupancy management, and special offers.
Sales & Marketing:
Oversee the marketing and sales strategies to drive hotel bookings, group business, and events.
Coordinate with the sales team to develop promotional campaigns and pricing strategies to maximize occupancy and revenue.
Establish strong relationships with corporate clients, event planners, and travel agents to drive business to the hotel.
Monitor local market trends and competitor activity to stay ahead of industry changes and opportunities.
Compliance & Health & Safety:
Ensure compliance with local, state, and federal regulations, including health and safety, environmental standards, and labor laws.
Work with HR to ensure hotel staff is compliant with company policies, legal requirements, and industry standards.
Oversee the hotel's security systems, ensuring the safety of guests, employees, and the property.
Ensure adherence to all food safety and sanitation protocols, as well as emergency preparedness protocols.
Property Maintenance & Management:
Ensure the hotel building and facilities are well-maintained and meet brand standards, managing maintenance and repair schedules.
Work with the maintenance team to address any property issues and prevent operational disruptions.
Oversee the cleanliness and functionality of the hotel's physical spaces, including guest rooms, public areas, and back-of-house facilities.
Reporting & Communication:
Prepare and deliver regular reports on hotel performance, including financials, guest satisfaction, and operational goals, to ownership or regional leadership.
Communicate regularly with corporate management, providing updates on hotel performance, challenges, and opportunities.
Maintain clear and open communication channels between hotel departments to ensure cohesive operations.
Qualifications:
Education & Experience:
Bachelor's degree in Hospitality Management, Business Administration, or a related field preferred.
Minimum of 5-7 years of hotel management experience, including at least 3 years in a General Manager or equivalent leadership role.
Experience managing all aspects of hotel operations, including front office, housekeeping, food and beverage, and sales.
Proven track record of meeting or exceeding financial targets and managing budgets.
Skills & Knowledge:
Strong leadership skills, with the ability to inspire, motivate, and manage a diverse team.
Excellent communication and interpersonal skills, with the ability to build relationships with staff, guests, and business partners.
Strong financial acumen, including experience with budgeting, forecasting, and financial reporting.
Deep understanding of hotel operations and service standards, with the ability to drive operational excellence.
Knowledge of hotel management software, property management systems (PMS), and other industry-related technologies.
Ability to assess market trends, identify business opportunities, and develop effective strategies for hotel growth.
Personal Characteristics:
Strong problem-solving and decision-making abilities, with a proactive approach to challenges.
Results-oriented, with a focus on achieving operational and financial goals.
Customer-focused with a passion for providing exceptional guest service.
Ability to work under pressure and manage multiple tasks effectively.
Positive, professional, and charismatic with a strong presence as the face of the hotel.
Physical Demands:
Ability to stand, walk, and move around the hotel for extended periods of time.
Ability to lift and carry up to 50 pounds when needed.
Flexibility to work weekends, holidays, and evening hours as required.
JSK Hospitality is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.