Hotel director jobs in Hawaii

The Sales Manager, Venues is responsible for effectively guiding customers through event experiences, identifying solutions that meet their goals and objectives, resulting in a compelling event experience. Utilizes all available tools to ensure maximum event and revenue capture from assigned customer base. Cultivates and maintains relationships with key hotel personnel to enhance the overall business relationship with hotel. Supports Company initiatives, business strategies and Core Values. This position reports to a Sr. Sales Manager, Sales Director, or Director, Event Technology. **Key Job Responsibilities** _Revenue Generation_ - Drive Results by soliciting and securing business through a proactive, consultative sales approach, utilizing Encore's sales process and methodology. - Effectively prepare and present quotes and proposals in a timely manner to customers, including those submitted through ********************* venue booking system, or other sources as assigned. - Effectively collaborate with vendors and other departments/divisions of the company to capture and service events. - Attend site visits, pre-conference planning meetings, and appropriate venue meetings as necessary to support the customer event experience. - Understand event cost structure and incorporates this into solution designs according to established profitability guidelines. _Relationship Management_ - Deliver World-Class Service by cultivating and maintaining relationships with customers, venue personnel and various Encore supporting functions and departments. - Thoroughly research and understand customer history and previous experiences, in order to create more personalized customer experiences. - Value People by attending customer meetings, understanding their goals and responding to their questions, concerns, and challenges. - Do the Right Thing by ensuring all customer information is up to date and accurate in the Customer Relationship Management system (CRM) at all times. - Actively refer and guide customers through the Encore network, leveraging contacts to secure additional opportunities with existing customers. _Sales Accountability_ - Maintain a healthy pipeline at all times that ensures achievement of established revenue targets. - Ensure all known opportunities are in CRM and completely accurate and updated at all times. - See the Big Picture by supporting the sales forecasting efforts at home location, ensuring they are accurate and submitted timely. - Learn and adopt all SOPs related to the role and any new initiatives/programs that are implemented. - Maintain knowledge of new product/service offerings and emerging technology supporting meetings and events. **Job Qualifications** - BS/BA or 1+ years of Encore or equivalent experience required - 1 year technology sales or hospitality experience preferred - Prior sales experience in audiovisual is a plus - Knowledge of hospitality industry and sales processes preferred - Technical aptitude and computer proficiency required - Strong written and verbal communication skills **Competencies (by Core Values)** _Deliver World Class Service_ - Hospitality - Ownership _Do The Right Thing_ - Demonstrates Self-Awareness _Drive Results_ - Ensures Accountability _See The Big Picture_ - Decision Quality - Manages Complexity _Value People_ - Collaborates For more information on our Competency Group, refer to the Competency Based Talent Management page on Encore Connect by searching for the title or copy & pasting this URL Link (******************************************************************************************** **Physical Requirements** Team members must meet the physical demands listed below to successfully perform essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. - Sitting: 4-5 hours per day - Standing: 2-3 hours per day - Walking: 2-3 hours per day - Stooping: 0-1 hour per day - Crawling: 0-1 hour per day - Kneeling: 0-1 hour per day - Bending: 0-1 hour per day - Reaching (above your head): 0-1 hour per day - Climbing: 0-1 hour per day - Grasping: 0-1 hour per day _Lifting Requirements_ - 0 - 15 lbs*: Occasionally - 16 - 50 lbs*: Occasionally - 51 - 100 lbs: Never - Over 100 lbs: Never _Carrying Requirements_ - 0 - 15 lbs*: Occasionally - 16 - 50 lbs*: Occasionally - 51 - 100 lbs: Never - Over 100 lbs: Never _Auditory/Visual Requirements_ - Close Vision: Continuously - Distance Vision: Continuously - Color Vision: Continuously - Peripheral Vision: Continuously - Depth Perception: Continuously _Pushing/Pulling Requirements_ - 0 - 15 lbs*: Occasionally - 16 - 50 lbs*: Occasionally - 51 - 100 lbs*: Occasionally - Over 100 lbs: Never Note: The physical requirements marked with an asterisk () indicate activities performed without assistance.* Team members must be able to meet the physical demands above in order to successfully perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. **Work Environment** _Hotel_ Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio visual equipment and electrical components, and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends and holidays. Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area. The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned. \#INDSALES \#LI-VW1 Salary Pay Range: $53,194.00 - $65,163.00 The compensation offered for this role is determined based on the qualifications outlined in the job posting for the specified location. Final compensation is based on a number of factors including location, travel, relevant work experience, or particular skills and expertise. In addition, some positions may be eligible for other compensation such as potential overtime, bonuses or incentives. Encore is committed to providing the best benefits options for our employees and families. Click here to view the benefits options for our employees worldwide. We pride ourselves on cultivating a welcoming culture where every individual is celebrated for their unique strengths and differences. Click here to view details on our commitment to inclusivity and belonging. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.

Primary mission: The Hotel Manager is responsible for overseeing all areas of operations at the Maui Seaside Hotel, ensuring service excellence, operational efficiency, and financial performance. In addition, this role provides area leadership and oversight of Security and Landscaping operations for Maui Seaside Hotel, Maui Beach Hotel, and Hampton Inn & Suites North Shore. The Hotel Manager is a strategic and hands-on leader who drives results, cultivates a positive culture, and ensures that all safety, brand, and operational standards are consistently achieved across assigned properties. SCOPE OF WORK + TEAM Reports to Area General Manager Direct Reports: Department Heads at Maui Seaside Hotel, plus Area Security Team and Area Landscaping Team Supports: Maui Beach Hotel and Hampton Inn & Suites North Shore (for security and landscaping operations) Supports the hotel and represents the company with all guests, clients, associates, and owners. RESPONSIBILITIES Hotel Operations - Maui Seaside Hotel You are accountable for driving results that align with the hotel's mission and contribute to its overall success. This includes achieving key performance objectives related to revenue growth, cost control, guest satisfaction, team engagement, and consistent delivery of high-quality products and services. Oversee day-to-day operations across all departments (Front Office, Housekeeping, Maintenance, and Administration). Ensure guest satisfaction, operational excellence, and adherence to Maui Seaside Hotel standards. Lead and support department managers to meet financial and service goals. Monitor budgets, forecasts, and key performance indicators, including GOP, labor efficiency, and guest satisfaction scores. Maintain a visible presence on the property, ensuring guest feedback is addressed promptly and effectively. Area Oversight - Security & Landscaping (Maui Seaside, Maui Beach, Hampton Inn North Shore) Provide leadership and coordination for area-wide security and landscaping operations. Partner with property leaders to ensure consistency in security protocols, emergency procedures, and safety standards. Ensure landscaping quality, presentation, and sustainability initiatives align with brand and ownership expectations. Manage area-wide contracts, vendor relationships, and service standards. Support local leaders in training, scheduling, and performance management of security and landscaping teams. Leadership & Team Development Foster a culture of accountability, collaboration, and growth across all assigned teams. Lead with transparency and integrity, ensuring fair and consistent treatment of all team members. Provide coaching, feedback, and development opportunities to department leaders and team members. Partner with the People & Culture team on recruitment, retention, and employee engagement initiatives. Financial & Administrative Management Review and approve budgets, forecasts, and capital expenditures. Ensure effective cost control while maintaining operational quality. Maintain compliance with local, state, and federal labor, safety, and business regulations. Ensure proper documentation, reporting, and internal controls are maintained across departments. Guest & Community Engagement Maintain an active presence in the Maui hospitality community, representing the hotel and Springboard's culture of aloha. Cultivate strong relationships with guests, vendors, and local partners. Support community outreach and sustainability initiatives that align with company values. Guest & Team Member Safety Adhere to Springboards guidelines to ensure the health, safety and comfort of our team members and guests. Utilize and reinforce the use of Proper Protective Equipment (PPE) as required and in accordance with property specific guidelines. Stay up-to-date with and ensure execution of all safety and sanitation procedures and standards. Reaching For The Top + Extraordinary Results Translate business plans into Team Member-level action that delivers results. Lead and motivate property-level leadership teams and be accountable for successful delivery of business plans. Explore new business opportunities, curate unique guest experiences, drive optimal profitability, and increase market share. Promote a culture of innovation and collaborate with corporate support to improve guest satisfaction and profitability. Measure and evaluate the success of property-level business strategies to inform future business plan enhancements Monitor strengths and weaknesses of local market and competition. Continually verify that business plans and actions have a positive impact on property performance. Achieve budgeted KPIs including, but not limited to, departmental profit margins, GOP percentage and GOP $. Partner With Revgen (Revenue, Marketing, Social & Sales) Leverage past experience in fostering problem solving, thoughtful & results drive sales culture and approach. Work closely with the RevGen team to develop revenue-generating strategies for property while identifying new business leads, develop tailored sales approaches, and actively pursuing leads in every segment with the sales team. Verify that the Sales and Marketing strategy is aligned with business strategy and is effectively executed against established goals and hold Sales Leaders accountable for meeting established performance metrics. Participate in weekly revenue & sales meetings, supporting efforts and driving performance and actively participate in driving a culture of revenue maximization. Lead daily business review meetings with revenue, sales and catering. Verify that property leaders understand and leverage sales plans to full potential Collaborate with Revenue Leadership on strategies and tactics to optimize topline revenues while being responsible for meeting or exceeding established Key Performance metrics for STRs RGI, ARI and MPI. EXPERIENCE: Prior Experience: Minimum of three-year experience in Hotel Management roles in full-service or multi-property operations. Experience in all areas of hotel management, including sales and marketing, daily management of all areas of operations involving people & culture, food and beverage, budget management, rooms, housekeeping, maintenance and landscaping. Proven success in managing cross-functional teams, with experience in security or facilities operations preferred. Strong leadership, organizational, and communication skills. Ability to analyze financial and operational data to drive decision-making. Proficient in Microsoft Office and hotel systems (Opera or equivalent). College degree in Hospitality Management, Business, or related field preferred. Subject Expertise: Demonstrate a working knowledge of all property safety and security procedures as required maintaining a secure and safe environment for employees as well as guests. Report any unusual occurrences and/or request to Supervisor. Read and abide by all the regulations and rules of conduct stated in the Team Member Handbook. Must be service oriented with excellent customer service and sales skills Must be able to effectively communicate to guests, management, and coworkers and read, write and understand the English language Must be energetic and outgoing Must possess excellent interpersonal and organizational skills Must be able to follow directions with attention to detail, speed and accuracy Must be a team player with the ability to work under minimal supervision Must be able to multi-task in a fast-paced work environment Must be able to understand and work with basic financial information and solve basic arithmetic problems Must be able to type 45 wpm and have the ability to input data and access information on the computer Must have proficient working knowledge of Microsoft Office, Opera; preferred. Must be able to exercise confidentiality and discretion. OTHER EXPECTATIONS: Abide by payroll policies, procedures and rules of conduct as stated in the Maui Seaside Hotel Team Member Handbook. Demonstrate a working knowledge of all company safety and security procedures. Travel required between Maui properties. Hours Required: Must primarily work during Maui Seaside Hotel business hours, Monday - Friday 8am - 5pm (HST), while understanding that the hotel business functions 24/7 and some weekend or holiday work may occasionally be required. Maui Seaside Hotel Core Values: CONNECTED. We are plugged into people, technology and the cutting edge of culture. INDEPENDENT. We are free-thinkers who embrace diversity and advocate for innovation. COLLABORATIVE. We are collaborative and believe that the best solutions are found by working hand-in-hand. PERSONALIZED. We are devoted to authentic human connection, personalizing our approach to the guests and owners that we serve. DYNAMIC. We are analytic thought leaders who harness the power of data to maximize return on investment. Maui Seaside Hotel is an equal opportunity employer. Maui Seaside Hotel provides equal employment opportunity for all associates and prohibits discrimination based on race, color, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth, or breastfeeding), gender, religious creed (including religious dress and grooming practices), marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, genetic information and characteristics, sexual orientation, gender identity or expression, military or veteran status, or any other basis protected under federal, state, or local laws. Maui Seaside Hotel also provides reasonable accommodations for qualified applicants and employees with disabilities or medical conditions in accordance with applicable laws.

The Sales Manager, Venues is responsible for effectively guiding customers through event experiences, identifying solutions that meet their goals and objectives, resulting in a compelling event experience. Utilizes all available tools to ensure maximum event and revenue capture from assigned customer base. Cultivates and maintains relationships with key hotel personnel to enhance the overall business relationship with hotel. Supports Company initiatives, business strategies and Core Values. This position reports to a Sr. Sales Manager, Sales Director, or Director, Event Technology. Key Job Responsibilities Revenue Generation * Drive Results by soliciting and securing business through a proactive, consultative sales approach, utilizing Encore's sales process and methodology. * Effectively prepare and present quotes and proposals in a timely manner to customers, including those submitted through ********************* venue booking system, or other sources as assigned. * Effectively collaborate with vendors and other departments/divisions of the company to capture and service events. * Attend site visits, pre-conference planning meetings, and appropriate venue meetings as necessary to support the customer event experience. * Understand event cost structure and incorporates this into solution designs according to established profitability guidelines. Relationship Management * Deliver World-Class Service by cultivating and maintaining relationships with customers, venue personnel and various Encore supporting functions and departments. * Thoroughly research and understand customer history and previous experiences, in order to create more personalized customer experiences. * Value People by attending customer meetings, understanding their goals and responding to their questions, concerns, and challenges. * Do the Right Thing by ensuring all customer information is up to date and accurate in the Customer Relationship Management system (CRM) at all times. * Actively refer and guide customers through the Encore network, leveraging contacts to secure additional opportunities with existing customers. Sales Accountability * Maintain a healthy pipeline at all times that ensures achievement of established revenue targets. * Ensure all known opportunities are in CRM and completely accurate and updated at all times. * See the Big Picture by supporting the sales forecasting efforts at home location, ensuring they are accurate and submitted timely. * Learn and adopt all SOPs related to the role and any new initiatives/programs that are implemented. * Maintain knowledge of new product/service offerings and emerging technology supporting meetings and events. Job Qualifications * BS/BA or 1+ years of Encore or equivalent experience required * 1 year technology sales or hospitality experience preferred * Prior sales experience in audiovisual is a plus * Knowledge of hospitality industry and sales processes preferred * Technical aptitude and computer proficiency required * Strong written and verbal communication skills Competencies (by Core Values) Deliver World Class Service * Hospitality * Ownership Do The Right Thing * Demonstrates Self-Awareness Drive Results * Ensures Accountability See The Big Picture * Decision Quality * Manages Complexity Value People * Collaborates For more information on our Competency Group, refer to the Competency Based Talent Management page on Encore Connect by searching for the title or copy & pasting this URL Link (******************************************************************************************** Physical Requirements Team members must meet the physical demands listed below to successfully perform essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * Sitting: 4-5 hours per day * Standing: 2-3 hours per day * Walking: 2-3 hours per day * Stooping: 0-1 hour per day * Crawling: 0-1 hour per day * Kneeling: 0-1 hour per day * Bending: 0-1 hour per day * Reaching (above your head): 0-1 hour per day * Climbing: 0-1 hour per day * Grasping: 0-1 hour per day Lifting Requirements * 0 - 15 lbs*: Occasionally * 16 - 50 lbs*: Occasionally * 51 - 100 lbs: Never * Over 100 lbs: Never Carrying Requirements * 0 - 15 lbs*: Occasionally * 16 - 50 lbs*: Occasionally * 51 - 100 lbs: Never * Over 100 lbs: Never Auditory/Visual Requirements * Close Vision: Continuously * Distance Vision: Continuously * Color Vision: Continuously * Peripheral Vision: Continuously * Depth Perception: Continuously Pushing/Pulling Requirements * 0 - 15 lbs*: Occasionally * 16 - 50 lbs*: Occasionally * 51 - 100 lbs*: Occasionally * Over 100 lbs: Never Note: The physical requirements marked with an asterisk () indicate activities performed without assistance.* Team members must be able to meet the physical demands above in order to successfully perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work Environment Hotel Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio visual equipment and electrical components, and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends and holidays. Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area. The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned. #INDSALES #LI-VW1