Hotel director jobs in Hawaii - 11 jobs

The Sales Manager, Venues is responsible for effectively guiding customers through event experiences, identifying solutions that meet their goals and objectives, resulting in a compelling event experience. Utilizes all available tools to ensure maximum event and revenue capture from assigned customer base. Cultivates and maintains relationships with key hotel personnel to enhance the overall business relationship with hotel. Supports Company initiatives, business strategies and Core Values. This position reports to a Sr. Sales Manager, Sales Director, or Director, Event Technology. **Key Job Responsibilities** _Revenue Generation_ - Drive Results by soliciting and securing business through a proactive, consultative sales approach, utilizing Encore's sales process and methodology. - Effectively prepare and present quotes and proposals in a timely manner to customers, including those submitted through ********************* venue booking system, or other sources as assigned. - Effectively collaborate with vendors and other departments/divisions of the company to capture and service events. - Attend site visits, pre-conference planning meetings, and appropriate venue meetings as necessary to support the customer event experience. - Understand event cost structure and incorporates this into solution designs according to established profitability guidelines. _Relationship Management_ - Deliver World-Class Service by cultivating and maintaining relationships with customers, venue personnel and various Encore supporting functions and departments. - Thoroughly research and understand customer history and previous experiences, in order to create more personalized customer experiences. - Value People by attending customer meetings, understanding their goals and responding to their questions, concerns, and challenges. - Do the Right Thing by ensuring all customer information is up to date and accurate in the Customer Relationship Management system (CRM) at all times. - Actively refer and guide customers through the Encore network, leveraging contacts to secure additional opportunities with existing customers. _Sales Accountability_ - Maintain a healthy pipeline at all times that ensures achievement of established revenue targets. - Ensure all known opportunities are in CRM and completely accurate and updated at all times. - See the Big Picture by supporting the sales forecasting efforts at home location, ensuring they are accurate and submitted timely. - Learn and adopt all SOPs related to the role and any new initiatives/programs that are implemented. - Maintain knowledge of new product/service offerings and emerging technology supporting meetings and events. **Job Qualifications** - BS/BA or 1+ years of Encore or equivalent experience required - 1 year technology sales or hospitality experience preferred - Prior sales experience in audiovisual is a plus - Knowledge of hospitality industry and sales processes preferred - Technical aptitude and computer proficiency required - Strong written and verbal communication skills **Competencies (by Core Values)** _Deliver World Class Service_ - Hospitality - Ownership _Do The Right Thing_ - Demonstrates Self-Awareness _Drive Results_ - Ensures Accountability _See The Big Picture_ - Decision Quality - Manages Complexity _Value People_ - Collaborates For more information on our Competency Group, refer to the Competency Based Talent Management page on Encore Connect by searching for the title or copy & pasting this URL Link (******************************************************************************************** **Physical Requirements** Team members must meet the physical demands listed below to successfully perform essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. - Sitting: 4-5 hours per day - Standing: 2-3 hours per day - Walking: 2-3 hours per day - Stooping: 0-1 hour per day - Crawling: 0-1 hour per day - Kneeling: 0-1 hour per day - Bending: 0-1 hour per day - Reaching (above your head): 0-1 hour per day - Climbing: 0-1 hour per day - Grasping: 0-1 hour per day _Lifting Requirements_ - 0 - 15 lbs*: Occasionally - 16 - 50 lbs*: Occasionally - 51 - 100 lbs: Never - Over 100 lbs: Never _Carrying Requirements_ - 0 - 15 lbs*: Occasionally - 16 - 50 lbs*: Occasionally - 51 - 100 lbs: Never - Over 100 lbs: Never _Auditory/Visual Requirements_ - Close Vision: Continuously - Distance Vision: Continuously - Color Vision: Continuously - Peripheral Vision: Continuously - Depth Perception: Continuously _Pushing/Pulling Requirements_ - 0 - 15 lbs*: Occasionally - 16 - 50 lbs*: Occasionally - 51 - 100 lbs*: Occasionally - Over 100 lbs: Never Note: The physical requirements marked with an asterisk () indicate activities performed without assistance.* Team members must be able to meet the physical demands above in order to successfully perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. **Work Environment** _Hotel_ Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio visual equipment and electrical components, and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends and holidays. Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area. The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned. \#INDSALES \#LI-VW1 Salary Pay Range: $53,194.00 - $65,163.00 The compensation offered for this role is determined based on the qualifications outlined in the job posting for the specified location. Final compensation is based on a number of factors including location, travel, relevant work experience, or particular skills and expertise. In addition, some positions may be eligible for other compensation such as potential overtime, bonuses or incentives. Encore is committed to providing the best benefits options for our employees and families. Click here to view the benefits options for our employees worldwide. We pride ourselves on cultivating a welcoming culture where every individual is celebrated for their unique strengths and differences. Click here to view details on our commitment to inclusivity and belonging. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.

**Additional Information** **Job Number** 26209503 **Job Category** Rooms & Guest Services Operations **Location** The Westin Maui Resort & Spa Ka'anapali, 2365 Kaanapali Pkwy, Lahaina, Hawaii, United States, 96761VIEW ON MAP (**************************************************************************************************************************************************************************** **Schedule** Full Time **Located Remotely?** N **Position Type** Management **Pay Range:** $124,000 - $164,000 annually **Bonus Eligible:** Y **JOB SUMMARY** Responsible for all front office functions and staff as well as security staff functions. Areas of responsibility include Bell Staff, Switchboard Operations, Guest Services/Front Desk, Retail/Gift Shop, Concierge, Valets, and Security, as applicable. As a department head, directs and works with managers and employees to successfully execute all front office operations, including guest arrival and departure procedures. Works to establish a safe and secure environment for all guests and associates. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. **CANDIDATE PROFILE** **Education and Experience** - High school diploma or GED; 6 years experience in the guest services, front desk, or related professional area. OR - 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration or related major; 4 years experience in the guest services, front desk, or related professional area. **CORE WORK ACTIVITIES** **Leading Front Desk, Guest Services, and Security Teams** - Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. - Encourages and builds mutual trust, respect, and cooperation among team members. - Serves as a role model to demonstrate appropriate behaviors. - Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence. - Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team. - Ensures recognition of employees is taking place across areas of responsibility. - Communicates performance expectations in accordance with job descriptions for each position and monitors progress. - Celebrates successes and publicly recognizes the contributions of team members. **Managing Guest Services and Front Desk Teams** - Achieves and exceeds goals including performance goals, budget goals, team goals, etc. - Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis. - Develops specific goals and plans to prioritize, organize, and accomplish work. - Keeps Front Office team focused on the critical components of operations to drive guest satisfaction and the desired financial results. - Conducts department meetings and continually communicates a clear and consistent message regarding department goals to produce desired results. - Supervises and coordinates all activities for luggage attendants, garage valets, door attendants, and concierge. - Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met. - Understands the impact of Front Office operations on the Rooms area and overall property financial goals. - Manages department controllable expenses to achieve or exceed budgeted goals. - Provide recommendations and reports for capital expenditures, repairs and maintenance programs for all front office areas. - Handle guest complaints and verify that all guest issues are resolved. **Managing Security Team** - Protects property and provides a safe environment for guests and staff. - Oversees all on-duty security personnel, including dispatcher. - Supervises and coordinates job assignments and verifies that each officer is briefed on the day's activities. - Complies information and files written security reports. **Managing Projects and Policies** - Verifies compliance with all Front Office policies, standards and procedures. - Verifies property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process. **Providing Exceptional Customer Service** - Provides services that are above and beyond for customer satisfaction and retention. - Coordinates activities with other hotel departments in order to facilitate incrased levels of communication and guest satisfaction. - Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. - Supervises and managing employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence. - Acts as the "Service Champion" for the Front Office and creates a positive atmosphere for guest relations. - Displays leadership in guest hospitality, exemplifies excellent customer service, and creates a positive atmosphere for guest relations. - Strives to improve service performance. - Empowers employees to provide excellent customer service. - Verifies that all Front Office areas have an atmosphere that is conducive to the overall guest experience. - Reviews comment cards, guest satisfaction results and other data to identify areas of improvement. - Responds to and handles guest problems and complaints. - Observes service behaviors of employees and provides feedback to individuals and/or managers. **Managing and Conducting Human Resource Activities** - Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills. - Provides guidance and direction to subordinates, including setting performance standards and monitoring performance. - Establishes challenging, realistic and obtainable goals to guide operation and performance. - Solicits employee feedback, utilizes an "open door" policy, and reviews employee satisfaction results to identify and address employee problems or concerns. - Verifies employees are treated fairly and equitably. - Manages employee progressive discipline procedures for Front Office Staff. - Administers the performance appraisal process for direct report managers. - Interviews and hires managers and hourly employee team members with the appropriate skills and in a timely manner to meet the business needs of the operation. **Additional Responsibilities** - Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. - Analyzes information and evaluating results to choose the best solution and solve problems. - Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner. - Identifies and analyzes departmental operational challenges and facilitates the development of solutions to prevent reoccurrence. _At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._ At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand's unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

Work in a company where people truly believe in what they're doing. At OUTRIGGER Resorts & Hotels, we look for people who embrace the cultures and communities where they live. Most importantly, we are a company that practices aloha. Every one of our 'ohana needs to feel aloha and genuinely extend aloha to all, be they guests or colleagues, strangers or friends. The Director of Rooms is responsible for overseeing all aspects of the Housekeeping, Front Office, Bell Services, Cultural & Security Departments. The role focuses on providing exceptional guest experiences while ensuring operational efficiency and profitability, maintaining brand standards, and fostering a positive work environment. The Director also plays a key role in developing and implementing strategies to enhance guest satisfaction and drive overall departmental performance. By fostering collaboration across teams and maintaining high standards, the role ensures a seamless and memorable stay for all guests. Minimum Requirements Minimum of five (5) years of experience in hotel operations, with at least three (3) years in a leadership role in Rooms Division. Strong understanding of hotel operations, including front desk, housekeeping, and revenue management. Proven experience in managing and developing teams. Experience in budget management and cost control. Strong organizational and time-management skills. Excellent verbal and written communication skills. Ability to resolve conflicts and handle stressful situations. Come Work Here! While base pay starts at $110K , there is potential for a higher salary based on factors such as applicant skill, experience, education. Health Insurance (Dental, Medical, Prescription, Vision) Paid Holidays, Sick, Vacation and Medical Leave Retirement Plan (401K) Recognition and Award Programs Employee Assistance Program Discounted Hotel Rates And many opportunities for growth through our training and development programs! *please note that benefits may vary depending on position or property

The Sales Manager, Venues is responsible for effectively guiding customers through event experiences, identifying solutions that meet their goals and objectives, resulting in a compelling event experience. Utilizes all available tools to ensure maximum event and revenue capture from assigned customer base. Cultivates and maintains relationships with key hotel personnel to enhance the overall business relationship with hotel. Supports Company initiatives, business strategies and Core Values. This position reports to a Sr. Sales Manager, Sales Director, or Director, Event Technology. Key Job Responsibilities Revenue Generation * Drive Results by soliciting and securing business through a proactive, consultative sales approach, utilizing Encore's sales process and methodology. * Effectively prepare and present quotes and proposals in a timely manner to customers, including those submitted through ********************* venue booking system, or other sources as assigned. * Effectively collaborate with vendors and other departments/divisions of the company to capture and service events. * Attend site visits, pre-conference planning meetings, and appropriate venue meetings as necessary to support the customer event experience. * Understand event cost structure and incorporates this into solution designs according to established profitability guidelines. Relationship Management * Deliver World-Class Service by cultivating and maintaining relationships with customers, venue personnel and various Encore supporting functions and departments. * Thoroughly research and understand customer history and previous experiences, in order to create more personalized customer experiences. * Value People by attending customer meetings, understanding their goals and responding to their questions, concerns, and challenges. * Do the Right Thing by ensuring all customer information is up to date and accurate in the Customer Relationship Management system (CRM) at all times. * Actively refer and guide customers through the Encore network, leveraging contacts to secure additional opportunities with existing customers. Sales Accountability * Maintain a healthy pipeline at all times that ensures achievement of established revenue targets. * Ensure all known opportunities are in CRM and completely accurate and updated at all times. * See the Big Picture by supporting the sales forecasting efforts at home location, ensuring they are accurate and submitted timely. * Learn and adopt all SOPs related to the role and any new initiatives/programs that are implemented. * Maintain knowledge of new product/service offerings and emerging technology supporting meetings and events. Job Qualifications * BS/BA or 1+ years of Encore or equivalent experience required * 1 year technology sales or hospitality experience preferred * Prior sales experience in audiovisual is a plus * Knowledge of hospitality industry and sales processes preferred * Technical aptitude and computer proficiency required * Strong written and verbal communication skills Competencies (by Core Values) Deliver World Class Service * Hospitality * Ownership Do The Right Thing * Demonstrates Self-Awareness Drive Results * Ensures Accountability See The Big Picture * Decision Quality * Manages Complexity Value People * Collaborates For more information on our Competency Group, refer to the Competency Based Talent Management page on Encore Connect by searching for the title or copy & pasting this URL Link (******************************************************************************************** Physical Requirements Team members must meet the physical demands listed below to successfully perform essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * Sitting: 4-5 hours per day * Standing: 2-3 hours per day * Walking: 2-3 hours per day * Stooping: 0-1 hour per day * Crawling: 0-1 hour per day * Kneeling: 0-1 hour per day * Bending: 0-1 hour per day * Reaching (above your head): 0-1 hour per day * Climbing: 0-1 hour per day * Grasping: 0-1 hour per day Lifting Requirements * 0 - 15 lbs*: Occasionally * 16 - 50 lbs*: Occasionally * 51 - 100 lbs: Never * Over 100 lbs: Never Carrying Requirements * 0 - 15 lbs*: Occasionally * 16 - 50 lbs*: Occasionally * 51 - 100 lbs: Never * Over 100 lbs: Never Auditory/Visual Requirements * Close Vision: Continuously * Distance Vision: Continuously * Color Vision: Continuously * Peripheral Vision: Continuously * Depth Perception: Continuously Pushing/Pulling Requirements * 0 - 15 lbs*: Occasionally * 16 - 50 lbs*: Occasionally * 51 - 100 lbs*: Occasionally * Over 100 lbs: Never Note: The physical requirements marked with an asterisk () indicate activities performed without assistance.* Team members must be able to meet the physical demands above in order to successfully perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work Environment Hotel Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio visual equipment and electrical components, and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends and holidays. Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area. The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned. #INDSALES #LI-VW1

Responsible for all front office functions and staff as well as security staff functions. Areas of responsibility include Bell Staff, Switchboard Operations, Guest Services/Front Desk, Retail/Gift Shop, Concierge, Valets, and Security, as applicable. As a department head, directs and works with managers and employees to successfully execute all front office operations, including guest arrival and departure procedures. Works to establish a safe and secure environment for all guests and associates. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. CANDIDATE PROFILE Education and Experience • High school diploma or GED; 6 years experience in the guest services, front desk, or related professional area. OR • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration or related major; 4 years experience in the guest services, front desk, or related professional area. CORE WORK ACTIVITIES Leading Front Desk, Guest Services, and Security Teams • Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. • Encourages and builds mutual trust, respect, and cooperation among team members. • Serves as a role model to demonstrate appropriate behaviors. • Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence. • Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team. • Ensures recognition of employees is taking place across areas of responsibility. • Communicates performance expectations in accordance with job descriptions for each position and monitors progress. • Celebrates successes and publicly recognizes the contributions of team members. Managing Guest Services and Front Desk Teams • Achieves and exceeds goals including performance goals, budget goals, team goals, etc. • Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis. • Develops specific goals and plans to prioritize, organize, and accomplish work. • Keeps Front Office team focused on the critical components of operations to drive guest satisfaction and the desired financial results. • Conducts department meetings and continually communicates a clear and consistent message regarding department goals to produce desired results. • Supervises and coordinates all activities for luggage attendants, garage valets, door attendants, and concierge. • Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met. • Understands the impact of Front Office operations on the Rooms area and overall property financial goals. • Manages department controllable expenses to achieve or exceed budgeted goals. • Provide recommendations and reports for capital expenditures, repairs and maintenance programs for all front office areas. • Handle guest complaints and verify that all guest issues are resolved. Managing Security Team • Protects property and provides a safe environment for guests and staff. • Oversees all on-duty security personnel, including dispatcher. • Supervises and coordinates job assignments and verifies that each officer is briefed on the day's activities. • Complies information and files written security reports. Managing Projects and Policies • Verifies compliance with all Front Office policies, standards and procedures. • Verifies property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process. Providing Exceptional Customer Service • Provides services that are above and beyond for customer satisfaction and retention. • Coordinates activities with other hotel departments in order to facilitate incrased levels of communication and guest satisfaction. • Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. • Supervises and managing employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence. • Acts as the “Service Champion” for the Front Office and creates a positive atmosphere for guest relations. • Displays leadership in guest hospitality, exemplifies excellent customer service, and creates a positive atmosphere for guest relations. • Strives to improve service performance. • Empowers employees to provide excellent customer service. • Verifies that all Front Office areas have an atmosphere that is conducive to the overall guest experience. • Reviews comment cards, guest satisfaction results and other data to identify areas of improvement. • Responds to and handles guest problems and complaints. • Observes service behaviors of employees and provides feedback to individuals and/or managers. Managing and Conducting Human Resource Activities • Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills. • Provides guidance and direction to subordinates, including setting performance standards and monitoring performance. • Establishes challenging, realistic and obtainable goals to guide operation and performance. • Solicits employee feedback, utilizes an “open door” policy, and reviews employee satisfaction results to identify and address employee problems or concerns. • Verifies employees are treated fairly and equitably. • Manages employee progressive discipline procedures for Front Office Staff. • Administers the performance appraisal process for direct report managers. • Interviews and hires managers and hourly employee team members with the appropriate skills and in a timely manner to meet the business needs of the operation. Additional Responsibilities • Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. • Analyzes information and evaluating results to choose the best solution and solve problems. • Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner. • Identifies and analyzes departmental operational challenges and facilitates the development of solutions to prevent reoccurrence. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

The Sales Manager, Venues is responsible for effectively guiding customers through event experiences, identifying solutions that meet their goals and objectives, resulting in a compelling event experience. Utilizes all available tools to ensure maximum event and revenue capture from assigned customer base. Cultivates and maintains relationships with key hotel personnel to enhance the overall business relationship with hotel. Supports Company initiatives, business strategies and Core Values. This position reports to a Sr. Sales Manager, Sales Director, or Director, Event Technology. Key Job Responsibilities Revenue Generation • Drive Results by soliciting and securing business through a proactive, consultative sales approach, utilizing Encore's sales process and methodology. • Effectively prepare and present quotes and proposals in a timely manner to customers, including those submitted through ********************* venue booking system, or other sources as assigned. • Effectively collaborate with vendors and other departments/divisions of the company to capture and service events. • Attend site visits, pre-conference planning meetings, and appropriate venue meetings as necessary to support the customer event experience. • Understand event cost structure and incorporates this into solution designs according to established profitability guidelines. Relationship Management • Deliver World-Class Service by cultivating and maintaining relationships with customers, venue personnel and various Encore supporting functions and departments. • Thoroughly research and understand customer history and previous experiences, in order to create more personalized customer experiences. • Value People by attending customer meetings, understanding their goals and responding to their questions, concerns, and challenges. • Do the Right Thing by ensuring all customer information is up to date and accurate in the Customer Relationship Management system (CRM) at all times. • Actively refer and guide customers through the Encore network, leveraging contacts to secure additional opportunities with existing customers. Sales Accountability • Maintain a healthy pipeline at all times that ensures achievement of established revenue targets. • Ensure all known opportunities are in CRM and completely accurate and updated at all times. • See the Big Picture by supporting the sales forecasting efforts at home location, ensuring they are accurate and submitted timely. • Learn and adopt all SOPs related to the role and any new initiatives/programs that are implemented. • Maintain knowledge of new product/service offerings and emerging technology supporting meetings and events. Job Qualifications • BS/BA or 1+ years of Encore or equivalent experience required • 1 year technology sales or hospitality experience preferred • Prior sales experience in audiovisual is a plus • Knowledge of hospitality industry and sales processes preferred • Technical aptitude and computer proficiency required • Strong written and verbal communication skills Competencies (by Core Values) Deliver World Class Service • Hospitality • Ownership Do The Right Thing • Demonstrates Self-Awareness Drive Results • Ensures Accountability See The Big Picture • Decision Quality • Manages Complexity Value People • Collaborates For more information on our Competency Group, refer to the Competency Based Talent Management page on Encore Connect by searching for the title or copy & pasting this URL Link (******************************************************************************************** Physical Requirements Team members must meet the physical demands listed below to successfully perform essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Sitting: 4-5 hours per day • Standing: 2-3 hours per day • Walking: 2-3 hours per day • Stooping: 0-1 hour per day • Crawling: 0-1 hour per day • Kneeling: 0-1 hour per day • Bending: 0-1 hour per day • Reaching (above your head): 0-1 hour per day • Climbing: 0-1 hour per day • Grasping: 0-1 hour per day Lifting Requirements • 0 - 15 lbs*: Occasionally • 16 - 50 lbs*: Occasionally • 51 - 100 lbs: Never • Over 100 lbs: Never Carrying Requirements • 0 - 15 lbs*: Occasionally • 16 - 50 lbs*: Occasionally • 51 - 100 lbs: Never • Over 100 lbs: Never Auditory/Visual Requirements • Close Vision: Continuously • Distance Vision: Continuously • Color Vision: Continuously • Peripheral Vision: Continuously • Depth Perception: Continuously Pushing/Pulling Requirements • 0 - 15 lbs*: Occasionally • 16 - 50 lbs*: Occasionally • 51 - 100 lbs*: Occasionally • Over 100 lbs: Never Note: The physical requirements marked with an asterisk () indicate activities performed without assistance.* Team members must be able to meet the physical demands above in order to successfully perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work Environment Hotel Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio visual equipment and electrical components, and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends and holidays. Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area. The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned. #INDSALES #LI-VW1

Responsible for all front office functions and staff as well as security staff functions. Areas of responsibility include Bell Staff, Switchboard Operations, Guest Services/Front Desk, Retail/Gift Shop, Concierge, Valets, and Security, as applicable. As a department head, directs and works with managers and employees to successfully execute all front office operations, including guest arrival and departure procedures. Works to establish a safe and secure environment for all guests and associates. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. CANDIDATE PROFILE Education and Experience * High school diploma or GED; 6 years experience in the guest services, front desk, or related professional area. OR * 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration or related major; 4 years experience in the guest services, front desk, or related professional area. CORE WORK ACTIVITIES Leading Front Desk, Guest Services, and Security Teams * Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. * Encourages and builds mutual trust, respect, and cooperation among team members. * Serves as a role model to demonstrate appropriate behaviors. * Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence. * Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team. * Ensures recognition of employees is taking place across areas of responsibility. * Communicates performance expectations in accordance with job descriptions for each position and monitors progress. * Celebrates successes and publicly recognizes the contributions of team members. Managing Guest Services and Front Desk Teams * Achieves and exceeds goals including performance goals, budget goals, team goals, etc. * Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis. * Develops specific goals and plans to prioritize, organize, and accomplish work. * Keeps Front Office team focused on the critical components of operations to drive guest satisfaction and the desired financial results. * Conducts department meetings and continually communicates a clear and consistent message regarding department goals to produce desired results. * Supervises and coordinates all activities for luggage attendants, garage valets, door attendants, and concierge. * Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met. * Understands the impact of Front Office operations on the Rooms area and overall property financial goals. * Manages department controllable expenses to achieve or exceed budgeted goals. * Provide recommendations and reports for capital expenditures, repairs and maintenance programs for all front office areas. * Handle guest complaints and verify that all guest issues are resolved. Managing Security Team * Protects property and provides a safe environment for guests and staff. * Oversees all on-duty security personnel, including dispatcher. * Supervises and coordinates job assignments and verifies that each officer is briefed on the day's activities. * Complies information and files written security reports. Managing Projects and Policies * Verifies compliance with all Front Office policies, standards and procedures. * Verifies property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process. Providing Exceptional Customer Service * Provides services that are above and beyond for customer satisfaction and retention. * Coordinates activities with other hotel departments in order to facilitate incrased levels of communication and guest satisfaction. * Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. * Supervises and managing employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence. * Acts as the "Service Champion" for the Front Office and creates a positive atmosphere for guest relations. * Displays leadership in guest hospitality, exemplifies excellent customer service, and creates a positive atmosphere for guest relations. * Strives to improve service performance. * Empowers employees to provide excellent customer service. * Verifies that all Front Office areas have an atmosphere that is conducive to the overall guest experience. * Reviews comment cards, guest satisfaction results and other data to identify areas of improvement. * Responds to and handles guest problems and complaints. * Observes service behaviors of employees and provides feedback to individuals and/or managers. Managing and Conducting Human Resource Activities * Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills. * Provides guidance and direction to subordinates, including setting performance standards and monitoring performance. * Establishes challenging, realistic and obtainable goals to guide operation and performance. * Solicits employee feedback, utilizes an "open door" policy, and reviews employee satisfaction results to identify and address employee problems or concerns. * Verifies employees are treated fairly and equitably. * Manages employee progressive discipline procedures for Front Office Staff. * Administers the performance appraisal process for direct report managers. * Interviews and hires managers and hourly employee team members with the appropriate skills and in a timely manner to meet the business needs of the operation. Additional Responsibilities * Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. * Analyzes information and evaluating results to choose the best solution and solve problems. * Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner. * Identifies and analyzes departmental operational challenges and facilitates the development of solutions to prevent reoccurrence. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

A luxury hotel chain in Honolulu seeks a Director of Sales for Asia to develop sales strategies targeting key markets including Japan and China. The role focuses on driving revenue through partnerships and campaigns, maintaining strong business relationships, and providing leadership to the sales team. Successful candidates should have fluency in Japanese along with significant experience in hotel sales. This position offers a dynamic environment with opportunities for collaboration and professional growth. #J-18808-Ljbffr

The Sales Manager, Venues is responsible for effectively guiding customers through event experiences, identifying solutions that meet their goals and objectives, resulting in a compelling event experience. Utilizes all available tools to ensure maximum event and revenue capture from assigned customer base. Cultivates and maintains relationships with key hotel personnel to enhance the overall business relationship with hotel. Supports Company initiatives, business strategies and Core Values. This position reports to a Sr. Sales Manager, Sales Director, or Director, Event Technology. Key Job Responsibilities Revenue Generation • Drive Results by soliciting and securing business through a proactive, consultative sales approach, utilizing Encore's sales process and methodology. • Effectively prepare and present quotes and proposals in a timely manner to customers, including those submitted through ********************* venue booking system, or other sources as assigned. • Effectively collaborate with vendors and other departments/divisions of the company to capture and service events. • Attend site visits, pre-conference planning meetings, and appropriate venue meetings as necessary to support the customer event experience. • Understand event cost structure and incorporates this into solution designs according to established profitability guidelines. Relationship Management • Deliver World-Class Service by cultivating and maintaining relationships with customers, venue personnel and various Encore supporting functions and departments. • Thoroughly research and understand customer history and previous experiences, in order to create more personalized customer experiences. • Value People by attending customer meetings, understanding their goals and responding to their questions, concerns, and challenges. • Do the Right Thing by ensuring all customer information is up to date and accurate in the Customer Relationship Management system (CRM) at all times. • Actively refer and guide customers through the Encore network, leveraging contacts to secure additional opportunities with existing customers. Sales Accountability • Maintain a healthy pipeline at all times that ensures achievement of established revenue targets. • Ensure all known opportunities are in CRM and completely accurate and updated at all times. • See the Big Picture by supporting the sales forecasting efforts at home location, ensuring they are accurate and submitted timely. • Learn and adopt all SOPs related to the role and any new initiatives/programs that are implemented. • Maintain knowledge of new product/service offerings and emerging technology supporting meetings and events. Job Qualifications • BS/BA or 1+ years of Encore or equivalent experience required • 1 year technology sales or hospitality experience preferred • Prior sales experience in audiovisual is a plus • Knowledge of hospitality industry and sales processes preferred • Technical aptitude and computer proficiency required • Strong written and verbal communication skills Competencies (by Core Values) Deliver World Class Service • Hospitality • Ownership Do The Right Thing • Demonstrates Self-Awareness Drive Results • Ensures Accountability See The Big Picture • Decision Quality • Manages Complexity Value People • Collaborates For more information on our Competency Group, refer to the Competency Based Talent Management page on Encore Connect by searching for the title or copy & pasting this URL Link (******************************************************************************************** Physical Requirements Team members must meet the physical demands listed below to successfully perform essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Sitting: 4-5 hours per day • Standing: 2-3 hours per day • Walking: 2-3 hours per day • Stooping: 0-1 hour per day • Crawling: 0-1 hour per day • Kneeling: 0-1 hour per day • Bending: 0-1 hour per day • Reaching (above your head): 0-1 hour per day • Climbing: 0-1 hour per day • Grasping: 0-1 hour per day Lifting Requirements • 0 - 15 lbs*: Occasionally • 16 - 50 lbs*: Occasionally • 51 - 100 lbs: Never • Over 100 lbs: Never Carrying Requirements • 0 - 15 lbs*: Occasionally • 16 - 50 lbs*: Occasionally • 51 - 100 lbs: Never • Over 100 lbs: Never Auditory/Visual Requirements • Close Vision: Continuously • Distance Vision: Continuously • Color Vision: Continuously • Peripheral Vision: Continuously • Depth Perception: Continuously Pushing/Pulling Requirements • 0 - 15 lbs*: Occasionally • 16 - 50 lbs*: Occasionally • 51 - 100 lbs*: Occasionally • Over 100 lbs: Never Note: The physical requirements marked with an asterisk () indicate activities performed without assistance.* Team members must be able to meet the physical demands above in order to successfully perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work Environment Hotel Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio visual equipment and electrical components, and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends and holidays. Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area. The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned. #INDSALES #LI-VW1

Responsible for all front office functions and staff as well as security staff functions. Areas of responsibility include Bell Staff, Switchboard Operations, Guest Services/Front Desk, Retail/Gift Shop, Concierge, Valets, and Security, as applicable. As a department head, directs and works with managers and employees to successfully execute all front office operations, including guest arrival and departure procedures. Works to establish a safe and secure environment for all guests and associates. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. CANDIDATE PROFILE Education and Experience • High school diploma or GED; 6 years experience in the guest services, front desk, or related professional area. OR • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration or related major; 4 years experience in the guest services, front desk, or related professional area. CORE WORK ACTIVITIES Leading Front Desk, Guest Services, and Security Teams • Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. • Encourages and builds mutual trust, respect, and cooperation among team members. • Serves as a role model to demonstrate appropriate behaviors. • Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence. • Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team. • Ensures recognition of employees is taking place across areas of responsibility. • Communicates performance expectations in accordance with job descriptions for each position and monitors progress. • Celebrates successes and publicly recognizes the contributions of team members. Managing Guest Services and Front Desk Teams • Achieves and exceeds goals including performance goals, budget goals, team goals, etc. • Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis. • Develops specific goals and plans to prioritize, organize, and accomplish work. • Keeps Front Office team focused on the critical components of operations to drive guest satisfaction and the desired financial results. • Conducts department meetings and continually communicates a clear and consistent message regarding department goals to produce desired results. • Supervises and coordinates all activities for luggage attendants, garage valets, door attendants, and concierge. • Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met. • Understands the impact of Front Office operations on the Rooms area and overall property financial goals. • Manages department controllable expenses to achieve or exceed budgeted goals. • Provide recommendations and reports for capital expenditures, repairs and maintenance programs for all front office areas. • Handle guest complaints and verify that all guest issues are resolved. Managing Security Team • Protects property and provides a safe environment for guests and staff. • Oversees all on-duty security personnel, including dispatcher. • Supervises and coordinates job assignments and verifies that each officer is briefed on the day's activities. • Complies information and files written security reports. Managing Projects and Policies • Verifies compliance with all Front Office policies, standards and procedures. • Verifies property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process. Providing Exceptional Customer Service • Provides services that are above and beyond for customer satisfaction and retention. • Coordinates activities with other hotel departments in order to facilitate incrased levels of communication and guest satisfaction. • Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. • Supervises and managing employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence. • Acts as the “Service Champion” for the Front Office and creates a positive atmosphere for guest relations. • Displays leadership in guest hospitality, exemplifies excellent customer service, and creates a positive atmosphere for guest relations. • Strives to improve service performance. • Empowers employees to provide excellent customer service. • Verifies that all Front Office areas have an atmosphere that is conducive to the overall guest experience. • Reviews comment cards, guest satisfaction results and other data to identify areas of improvement. • Responds to and handles guest problems and complaints. • Observes service behaviors of employees and provides feedback to individuals and/or managers. Managing and Conducting Human Resource Activities • Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills. • Provides guidance and direction to subordinates, including setting performance standards and monitoring performance. • Establishes challenging, realistic and obtainable goals to guide operation and performance. • Solicits employee feedback, utilizes an “open door” policy, and reviews employee satisfaction results to identify and address employee problems or concerns. • Verifies employees are treated fairly and equitably. • Manages employee progressive discipline procedures for Front Office Staff. • Administers the performance appraisal process for direct report managers. • Interviews and hires managers and hourly employee team members with the appropriate skills and in a timely manner to meet the business needs of the operation. Additional Responsibilities • Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. • Analyzes information and evaluating results to choose the best solution and solve problems. • Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner. • Identifies and analyzes departmental operational challenges and facilitates the development of solutions to prevent reoccurrence. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.