Hotel director jobs in Irving, TX - 54 jobs

DEPARTMENT: Food & Beverage REPORT TO: Director of Operations OVERVIEW: The Director of Outlets assists the Director of Operations in promoting, managing, and coordinating the daily food and beverage operations of the hotel. This position assists in developing, implementing and communicating company policies, standards, practices, and strategies that help drive customer (guest, employee, owner) satisfaction while meeting/exceeding financial goals. PRIMARY JOB FUNCTIONS: • Directs day to day operations for all restaurant outlets, bars, room service, beverage programming, events, activations, and purchasing operations. • Works closely with the Sales team to ensure group F&B and Catering commitments are set for success. Actively participates in BEO and resume meetings. • Analyzes customer trends, needs, issues, comments and problems to ensure a quality experience and enhance future sales prospects. • Works with Marketing to promote the Food and Beverage outlets; works with Chef to develop and manage the implementation of menus, package deals, promotions, displays, decorations and presentations within corporate guidelines to drive revenue and covers. • Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement Ensures department is following all purchasing standards and SOPs • Implements and manages all company programs to ensure compliance with the SOPs and; to include safety and sanitary regulations, all federal, state, franchise, and local regulations to ensure optimal levels of quality service and hospitality are provided to the guest. • Reviews guest satisfaction scores and works towards service of excellence. Creates specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies. • Ensure department Managers are following staffing models in accordance to business levels and productivity standards. • Assists with F&B training and compliance including Food and Beverage certifications, Service Recovery, creating service “wow's” and opportunities to upsell and cross-sell. • Actively participates in the selection, onboarding, and development of the departments new Curators. • Ensures the hotel is meeting all quality standards including customer service, health/sanitation, and safety and security/loss prevention. JOB REQUIREMENTS • Excellent interpersonal skills, demonstrated positive customer service skills, and ability to relate to people of varying ages and backgrounds. • Overall wine knowledge will be a key area of focus with the hotel's positioning. • The ability to demonstrate leadership and a professional image to associates and guests. • Strong management skills; ability to appropriately assign/delegate work and authority to others in the accomplishment of goals. • Able to work variable schedules, including holidays, weekends and alternate shifts. • Ability to demonstrate accuracy and thoroughness, monitors own work to ensure quality and applies feedback to improve performance. • Ability to manage difficult guest situations; responds promptly to guest needs. • Ability to show flexibility in response to change and adapt to and accommodate new methods and procedures. • Ability to present and express ideas and information clearly and concisely in a manner appropriate to audience, whether oral or written. • The ability to foster commitment, team spirit and trust. QUALIFICATIONS • Bachelor's degree preferred, + 5 years of direct experience, or equivalent combination of education and experience. • Must possess SERVSAFE manager certification or be able to obtain it within 120 days of hire. • Working knowledge of Micros, Microsoft Office products including Word, Excel, and Outlook; Hotel Effectiveness a plus.

Responsible for all front office functions and staff as well as security staff functions. Areas of responsibility include Bell Staff, Switchboard Operations, Guest Services/Front Desk, Retail/Gift Shop, Concierge, Valets, and Security, as applicable. As a department head, directs and works with managers and employees to successfully execute all front office operations, including guest arrival and departure procedures. Works to establish a safe and secure environment for all guests and associates. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. CANDIDATE PROFILE Education and Experience * High school diploma or GED; 6 years experience in the guest services, front desk, or related professional area. OR * 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration or related major; 4 years experience in the guest services, front desk, or related professional area. CORE WORK ACTIVITIES Leading Front Desk, Guest Services, and Security Teams * Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. * Encourages and builds mutual trust, respect, and cooperation among team members. * Serves as a role model to demonstrate appropriate behaviors. * Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence. * Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team. * Ensures recognition of employees is taking place across areas of responsibility. * Communicates performance expectations in accordance with job descriptions for each position and monitors progress. * Celebrates successes and publicly recognizes the contributions of team members. Managing Guest Services and Front Desk Teams * Achieves and exceeds goals including performance goals, budget goals, team goals, etc. * Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis. * Develops specific goals and plans to prioritize, organize, and accomplish work. * Keeps Front Office team focused on the critical components of operations to drive guest satisfaction and the desired financial results. * Conducts department meetings and continually communicates a clear and consistent message regarding department goals to produce desired results. * Supervises and coordinates all activities for luggage attendants, garage valets, door attendants, and concierge. * Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met. * Understands the impact of Front Office operations on the Rooms area and overall property financial goals. * Manages department controllable expenses to achieve or exceed budgeted goals. * Provide recommendations and reports for capital expenditures, repairs and maintenance programs for all front office areas. * Handle guest complaints and verify that all guest issues are resolved. Managing Security Team * Protects property and provides a safe environment for guests and staff. * Oversees all on-duty security personnel, including dispatcher. * Supervises and coordinates job assignments and verifies that each officer is briefed on the day's activities. * Complies information and files written security reports. Managing Projects and Policies * Verifies compliance with all Front Office policies, standards and procedures. * Verifies property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process. Providing Exceptional Customer Service * Provides services that are above and beyond for customer satisfaction and retention. * Coordinates activities with other hotel departments in order to facilitate incrased levels of communication and guest satisfaction. * Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. * Supervises and managing employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence. * Acts as the "Service Champion" for the Front Office and creates a positive atmosphere for guest relations. * Displays leadership in guest hospitality, exemplifies excellent customer service, and creates a positive atmosphere for guest relations. * Strives to improve service performance. * Empowers employees to provide excellent customer service. * Verifies that all Front Office areas have an atmosphere that is conducive to the overall guest experience. * Reviews comment cards, guest satisfaction results and other data to identify areas of improvement. * Responds to and handles guest problems and complaints. * Observes service behaviors of employees and provides feedback to individuals and/or managers. Managing and Conducting Human Resource Activities * Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills. * Provides guidance and direction to subordinates, including setting performance standards and monitoring performance. * Establishes challenging, realistic and obtainable goals to guide operation and performance. * Solicits employee feedback, utilizes an "open door" policy, and reviews employee satisfaction results to identify and address employee problems or concerns. * Verifies employees are treated fairly and equitably. * Manages employee progressive discipline procedures for Front Office Staff. * Administers the performance appraisal process for direct report managers. * Interviews and hires managers and hourly employee team members with the appropriate skills and in a timely manner to meet the business needs of the operation. Additional Responsibilities * Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. * Analyzes information and evaluating results to choose the best solution and solve problems. * Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner. * Identifies and analyzes departmental operational challenges and facilitates the development of solutions to prevent reoccurrence. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

The 5 Senses Culture: At 5 Senses we are driven by igniting the 5 senses of our guests and team members through genuine acts of hospitality. It is our mission to touch the hearts of our guests and teams, to welcome all we see, to add flavor to the experience, anticipate, listen and respond to needs and help our team smell success. We are an experienced team doing hospitality a new way. Getting the Job Done: · Provide guests and team members with professional, efficient, courteous and genuine hospitality. · Demonstrates a leadership ability that inspires and empowers team members to succeed, grow and develop. · Possesses strong communication skills and the ability to train and develop team members. · Daily management of the Restaurant which includes but is not limited to scheduling, processing of paperwork, guest interaction and follow up, coaching and recognition of team members, and ensuring compliance to property specific best practices and standards. · Lead the team to anticipate guest's needs and offer services prior to being asked. · Manages guest's concerns appropriately and resolves issues to the guest's satisfaction keeping business objectives in mind. · Maintain open and professional communication with other department heads and supervisors to ensure the needs of the guests and team members are addressed timely. This includes but is not limited to the Executive Chef, Sous Chef, Banquet Manger and the F&B Director. · Ensure sales goals and expenses are managed to budgeted guidelines are adjusted as needed based on business. · Control all cash and charge receipts adhering to cash handling best practices. · Ensure the proper handling of charge and cash declared tips and posting to team member's pay. · Support the team on the floor when needed and observe behavior; provide meaningful feedback. · Monitor food presentation and service and ensure quality standards are maintained. · Ensure all equipment, fixtures, and floor coverings are kept clean and free of hazards. · Maintain an efficient operations and adherence to established safety and quality guidelines. · Monitor deliveries and ensure all product is received in the quantity order and good condition. · Maintain organized and properly labeled stock areas ensuring pars are in keeping with the needs of the business. · Support the kitchen staff as needed to ensure efficient guest service. · Monitor service scores daily and take the appropriate action to ensure scores are communicated to the team and scores are acceptable. · Ensures the team attends all mandatory meetings and timely completes all required training. · Ability to grasp, bend, stoop and push, pull and lift 50lbs. Experience for Success: · 4-years of Restaurant/Bar leadership experience. · Culinary education or certification a plus · High school diploma or equivalent · Desire to work in a fast paced and interactive environment · Strong written and communication skills, additional language a plus · Basic computer skills in Word and Excel · State required Food Handlers Certification and Liquor Certification The Good Stuff · Opportunity to grow your career and develop thru structured development programs · Competitive Medical, Dental and Vision benefits · Wellness and Commuter Stipend · Vacation PTO Plan and Paid Sick Days · 7 Paid Holidays · Free nights at our hotels · Monthly fun and recognition · Daily Pay (RAIN) The Fine Print: 5 Senses Hospitality Management provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to the federal law requirements 5 Senses Management complies with applicable state and local laws governing nondiscrimination in employment in all locations in which the company has facilities. This policy applies to all terms and conditions of employment. 5 Senses Hospitality Management expressively prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability or veteran status. Improper interference with the ability of a 5 Senses team member to perform their job duties may result in discipline up to and including termination. View all jobs at this company

Responsible for all front office functions and staff as well as security staff functions. Areas of responsibility include Bell Staff, Switchboard Operations, Guest Services/Front Desk, Retail/Gift Shop, Concierge, Valets, and Security, as applicable. As a department head, directs and works with managers and employees to successfully execute all front office operations, including guest arrival and departure procedures. Works to establish a safe and secure environment for all guests and associates. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. CANDIDATE PROFILE Education and Experience • High school diploma or GED; 6 years experience in the guest services, front desk, or related professional area. OR • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration or related major; 4 years experience in the guest services, front desk, or related professional area. CORE WORK ACTIVITIES Leading Front Desk, Guest Services, and Security Teams • Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. • Encourages and builds mutual trust, respect, and cooperation among team members. • Serves as a role model to demonstrate appropriate behaviors. • Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence. • Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team. • Ensures recognition of employees is taking place across areas of responsibility. • Communicates performance expectations in accordance with job descriptions for each position and monitors progress. • Celebrates successes and publicly recognizes the contributions of team members. Managing Guest Services and Front Desk Teams • Achieves and exceeds goals including performance goals, budget goals, team goals, etc. • Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis. • Develops specific goals and plans to prioritize, organize, and accomplish work. • Keeps Front Office team focused on the critical components of operations to drive guest satisfaction and the desired financial results. • Conducts department meetings and continually communicates a clear and consistent message regarding department goals to produce desired results. • Supervises and coordinates all activities for luggage attendants, garage valets, door attendants, and concierge. • Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met. • Understands the impact of Front Office operations on the Rooms area and overall property financial goals. • Manages department controllable expenses to achieve or exceed budgeted goals. • Provide recommendations and reports for capital expenditures, repairs and maintenance programs for all front office areas. • Handle guest complaints and verify that all guest issues are resolved. Managing Security Team • Protects property and provides a safe environment for guests and staff. • Oversees all on-duty security personnel, including dispatcher. • Supervises and coordinates job assignments and verifies that each officer is briefed on the day's activities. • Complies information and files written security reports. Managing Projects and Policies • Verifies compliance with all Front Office policies, standards and procedures. • Verifies property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process. Providing Exceptional Customer Service • Provides services that are above and beyond for customer satisfaction and retention. • Coordinates activities with other hotel departments in order to facilitate incrased levels of communication and guest satisfaction. • Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. • Supervises and managing employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence. • Acts as the “Service Champion” for the Front Office and creates a positive atmosphere for guest relations. • Displays leadership in guest hospitality, exemplifies excellent customer service, and creates a positive atmosphere for guest relations. • Strives to improve service performance. • Empowers employees to provide excellent customer service. • Verifies that all Front Office areas have an atmosphere that is conducive to the overall guest experience. • Reviews comment cards, guest satisfaction results and other data to identify areas of improvement. • Responds to and handles guest problems and complaints. • Observes service behaviors of employees and provides feedback to individuals and/or managers. Managing and Conducting Human Resource Activities • Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills. • Provides guidance and direction to subordinates, including setting performance standards and monitoring performance. • Establishes challenging, realistic and obtainable goals to guide operation and performance. • Solicits employee feedback, utilizes an “open door” policy, and reviews employee satisfaction results to identify and address employee problems or concerns. • Verifies employees are treated fairly and equitably. • Manages employee progressive discipline procedures for Front Office Staff. • Administers the performance appraisal process for direct report managers. • Interviews and hires managers and hourly employee team members with the appropriate skills and in a timely manner to meet the business needs of the operation. Additional Responsibilities • Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. • Analyzes information and evaluating results to choose the best solution and solve problems. • Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner. • Identifies and analyzes departmental operational challenges and facilitates the development of solutions to prevent reoccurrence. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

The Renaissance Dallas Addison is currently seeking a service-minded hotel maintenance associate to join our team. Overview: The Maintenance person will be responsible for assisting in ensuring that the physical property/equipment, and life safety systems are all in working condition while supporting the overall success of the hotel operations. Responsibilities: Respond and attend to guest repair requests Fix minor plumbing problems such as unclogging drains, plunging toilets, repairing leaky spigots and faucets Perform miscellaneous minor repairs such as tightening loose toilet seats, changing light bulbs, and patching holes in walls Complete preventative maintenance on tools and equipment Report any maintenance problems, equipment failure, and safety hazards to Chief Engineer/Management immediately Maintain daily logs of operation, maintenance and safety activities, as required Communicate with guests, management, fellow team members to resolve maintenance issues Report any accidents or injuries immediately Ensure uniform and personal appearance are clean and professional Follow all company policies/procedures & safety & security policies/procedures Demonstrate a positive attitude while being a team player Perform other duties as requested by management Qualifications: One (1) year or more of previous hotel maintenance experience Work duties may include exerting up to 50 pounds or more of force frequently or constantly by lifting, carrying, pushing, pulling, or otherwise moving objects. Availability: Must be available to work evenings, weekends, & holidays Benefits: We offer a competitive wage, Health and Dental Insurance, company paid Life Insurance, Short Term and Long-Term Disability Insurance, Vision, Critical Illness, Accidental, 401(k) and company match, Paid Time Off (PTO), free hotel rooms and hotel discounts. E.O.E

Omni Las Colinas Hotel, formerly Omni Mandalay Hotel at Las Colinas, invites guests to experience the completion of a $13-million-dollar renovation to common space amenities provides a fresh, elevated guest experience. Discover a luxurious new resort-style poolscape and lounge area, and three new dining concepts. Omni Las Colinas offers amenities of a waterfront resort with the energy of a city setting, making it more than just a place to stay, but a place to experience. Associates of Omni Las Colinas Hotel enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude, and empowerment day in and day out. If you are a friendly, motivated person with a passion to serve others, Omni Las Colinas may be your perfect match. Job Description To ensure a safe, efficient, well-maintained hotel environment. Responsibilities * Monitor Central Plant Operations and perform daily readings and testing. * Maintain all HVAC equipment in the building (guestrooms, public areas, function rooms) * Provide technical assistance to other technicians, as necessary. * Work on other equipment as needed. * Maintain inventory and orders HVAC supplies. * Have a thorough understanding of Omni fire alarm procedures and other emergencies. * Have a thorough understanding of Omni Hotel rules and regulations. * Responsible for all water treatment. * Maintain accurate refrigerant logs. * Have a thorough understanding of HAZCOM, Lockout/Tagout and Blood borne Pathogen Programs. * Be universal Certified in Refrigerant Recovery. * Hold required license as required. * Ensure the work area is clean and clear of standing water, debris or any objects that can obstruct the job duties from being performed safely, efficiently, and effectively. Qualifications * Previous maintenance experience required, hotel experience and training preferred. * Minimum of two years hotel and/or commercial building maintenance required. * One year of commercial kitchen and laundry equipment experience is required, commercial refrigeration experience is a plus. * Previous experience with response to emergency situations is required. * Good communication, attention to detail, time management, computer and guest satisfaction skills are required. * The ability to stand/walk for long periods of time. * The ability to crawl for short periods of time. * The ability to bend, reach over-head, squat, kneel for extended periods of time. * The ability to lift/carry/push/pull up to 50 pounds frequently and up to 100 pounds occasionally. * The ability to utilize step stools and ladders Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.

Omni Las Colinas Hotel, formerly Omni Mandalay Hotel at Las Colinas, invites guests to experience the completion of a $13-million-dollar renovation to common space amenities provides a fresh, elevated guest experience. Discover a luxurious new resort-style poolscape and lounge area, and three new dining concepts. Omni Las Colinas offers amenities of a waterfront resort with the energy of a city setting, making it more than just a place to stay, but a place to experience. Associates of Omni Las Colinas Hotel enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude, and empowerment day in and day out. If you are a friendly, motivated person with a passion to serve others, Omni Las Colinas may be your perfect match. Job Description To ensure a safe, efficient, well-maintained hotel environment. Responsibilities Monitor Central Plant Operations and perform daily readings and testing. Maintain all HVAC equipment in the building (guestrooms, public areas, function rooms) Provide technical assistance to other technicians, as necessary. Work on other equipment as needed. Maintain inventory and orders HVAC supplies. Have a thorough understanding of Omni fire alarm procedures and other emergencies. Have a thorough understanding of Omni Hotel rules and regulations. Responsible for all water treatment. Maintain accurate refrigerant logs. Have a thorough understanding of HAZCOM, Lockout/Tagout and Blood borne Pathogen Programs. Be universal Certified in Refrigerant Recovery. Hold required license as required. Ensure the work area is clean and clear of standing water, debris or any objects that can obstruct the job duties from being performed safely, efficiently, and effectively. Qualifications Previous maintenance experience required, hotel experience and training preferred. Minimum of two years hotel and/or commercial building maintenance required. One year of commercial kitchen and laundry equipment experience is required, commercial refrigeration experience is a plus. Previous experience with response to emergency situations is required. Good communication, attention to detail, time management, computer and guest satisfaction skills are required. The ability to stand/walk for long periods of time. The ability to crawl for short periods of time. The ability to bend, reach over-head, squat, kneel for extended periods of time. The ability to lift/carry/push/pull up to 50 pounds frequently and up to 100 pounds occasionally. The ability to utilize step stools and ladders Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.

**_At Towne Park, it's more than a job, you can make an impact._** A career with us is rewarding in more ways than one. As a hospitality services company, our commitment is to create smiles by delivering exceptional experiences. When you work with us, you have an opportunity to impact the millions of patients, visitors and guests we proudly serve. Whether providing compassionate service that eases the anxiety of a patient and their family, creating a memorable experience for a guest in a new city, or helping a colleague, every day is a new opportunity to brighten someone else's day and make an impact. When we see a customer, a client or one of our own team members smile, we know we made an impact. It's why we do what we do. Towne Park is a place where you can make a difference and create smiles every day. Click here (***************************************************************************************************************** for important notices that may be applicable to you. For more information about our privacy policy, please click here (********************************************************************************************************************** . The Account Manager directly oversees one Towne Park account and is responsible for account performance for financial, guest/patient satisfaction, and client satisfaction objectives. **Job Details** **Compensation:** Towne Park is committed to offering competitive, fair, and commensurate compensation. Actual compensation will be based on a candidate's job-related skills, experience, education or training, and location. The annual base pay range for this position is $65K - $70K. **Additional Compensation:** Employees may be eligible to receive annual incentive bonuses depending on their job classification and the policy guidelines. **Benefits:** Employees are eligible to enroll in medical, dental, and vision insurance, accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits. Employees are provided company-paid basic life and AD&D insurance as well as short-term and long-term disability. Employees are also able to enroll in the company's 401k retirement savings plan. **Paid Time Off:** Employees accrue 0.0385 hours of PTO per hour worked up to a maximum of 80 hours per calendar year. Employees receive 6 paid holidays throughout the calendar year and employees accrue up to a maximum of 4 paid floating holidays per calendar year. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. **JOB SUMMARY** The Account Manager directly oversees one Tier 1 or 2 Towne Park account and is responsible for account performance for financial, guest/patient satisfaction, and client satisfaction objectives. **DUTIES AND RESPONSIBILITIES** **_Financial and Business Systems Management_** + Understands and drives business metrics and performance measurements to ensure effectiveness, high performance and compliance. + Demonstrates the ability to improve the financial performance and profitability of the account + Understands the contractual agreement and recognizes ways to maximize opportunities + Demonstrates the ability to positively move the metrics for forecasting, productivity, claims, customer service, and turnover + Manages scheduling, overtime for associates under his/her direct supervision, tip reporting, and timekeeping + Ensures that forecasts, payroll and accounting reports are on time and accurate + Effectively utilizes standardized business systems as developed by Towne Park and ensures compliance with policies and procedures **_Human Resources_** + Is actively engaged in the recruitment and hiring processes to ensure the best people are selected for the location + Fosters an environment that retains talented associates + Responds proactively to associate feedback and suggestions, including satisfaction surveys and exit interviews + Sees that new associates get off to the right start through proper orientation and on-the-job training + Recognizes great performance and provides opportunities for top performers to learn and grow + Recognizes where the team and individual performers need to improve and properly trains and coaches + Identifies talent and helps develop future leaders for the organization + Conducts regular performance appraisals and provides feedback and coaching for all direct reports + Holds effective associate meetings and ensures that shift huddles happen on every shift + Practices positive discipline and provides accurate and timely performance documentation + Delegates by allocating decision making and other responsibilities appropriately and effectively **_Service Management_** + Ensures that the guest/patient service experience is delivered consistently on all shifts + Efficiently allocates labor resources to support service delivery + Works with the Area/District Manager and Human Resources to forecast and plan for seasonal variances in business to ensure proper staffing levels + Understands the client's service standards and effectively integrates Towne Park's standards to complement them + Is knowledgeable of the client's service metrics/measurements and ensures Towne Park is helping to drive results **_Client Relations Management_** + Develops cohesive working relationships with the clients' staff members + Maintains regular meeting rhythms and communication channels with the client and follows through on commitments + Knows when to be present at the site and maintains a high level of visibility + Understands what objectives are important to the client and ensures the entire team is focused on exceeding expectations + Capitalizes on opportunities to grow Towne Park's business by building client loyalty and creates a net promoter of Towne Park. **_Systems and Standards_** + Fully understands and utilizes the systems provided by Towne Park to control assets and expenditures + Trains others or sees that they are trained to properly use the systems provided + Maintains a clean, neat work environment + Completes all tasks in a timely manner as instructed by the Area/District Manager + Cooperates with management and coworkers to ensure that services can be adequately maintained to meet the needs of internal and external customers + Treats clients and associates with courtesy, respect and dignity + Maintains strict confidentiality related to associate and client information **_Safety and Risk Management_** + Understands and follows safety and security procedures + Practices preventative safety procedures as set forth by Towne Park + Reports all accidents and incidents to the Area/District Manager immediately + Uses only equipment trained to use and operates all equipment in a safe manner + Reports all potential high risk areas and safety concerns to the Area/District Manager + Ensures all associates have been adequately trained in safety and loss prevention procedures + Ensures claims are reported timely and accurately and cooperates with the Risk Management department to resolve claims + Consistently follows the progressive disciplinary process to hold associates accountable for at-fault claims and safety violations + Promptly responds to any concerns regarding workplace safety + Follows the procedures for reporting on-the-job injuries and works with Human Resources to effectively manage worker's compensation cases + Adheres to Towne Park employment and payroll policies and procedures to limit exposure to employment claims and litigation **_Sales Responsibilities:_** + Maintains relationships with present client to obtain references and leads for new opportunities + Keeps leadership and sales teams advised on known changes to Ownership Groups/Management Companies or Brand changes + Advises Leadership and Sales of any changes in position at the client location. Specifically, name, where they came from, where they are going + Monitors existing client's business in order to be aware of and report to Area/District Manager any construction, expansion, or changes in the current business that could lead to internal growth opportunities. **KNOWLEDGE, SKILLS AND ABILITIES** + Ability to effectively plan, set priorities, and manage several complex projects simultaneously while working under pressure to meet deadlines + Demonstrated work ethic, drive, energy, and persistence to achieve goals + Ability to maintain stability, dependability and professionalism when faced with changing and difficult situations + Computer proficiency and technical aptitude with the ability to utilize MS Office (Excel, Word and Outlook) and various technology and point-of-sale applications + Written and verbal communication skills to effectively address all levels within the organization + Ability to represent the company effectively in a variety of settings with a demonstrated understanding and appreciation for diverse cultures + Ability to read, analyze, and interpret general business policies, procedures, equipment manuals, training materials, and corporate communications + Ability to compose professional internal and external business communications including reports, memos, letters, and e-mails **QUALIFICATIONS** + Associate's degree preferred and a minimum of two (2) years of related experience and/or training; OR equivalent combination of education and/or experience + Knowledge of general business practices including accounting, human resources and customer service + Must be able to drive manual transmission + Must have and maintain a valid driver's license and clean driving record + For insurance purposes, must be at least 18 years of age and be able to pass a criminal background, MVR and drug screen PHYSICAL DEMANDS AND WORK ENVIRONMENT _The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions._ + The associate is regularly required to run; stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk and hear. + Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. + Must be able to lift and/or move up to 50 pounds frequently and up to 75 pounds occasionally. Must be able to push and pull 75 pounds frequently and 100 pounds occasionally. + Must be able to push and pull (on wheelchair) 100 to 350 pounds frequently over considerable distances + Working extended hours, including evenings and weekends are required. + Travel of up to 10% may be required. **ACKNOWLEDGEMENT AND ACCEPTANCE** I understand that every effort has been made to make this as complete as possible. However, it in no way states or implies that these are the only duties that I will be required to perform. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or is a logical assignment of the position. I accept that at any time there may be modifications or changes to the above job description. Towne Park is an Equal Opportunity Employer (EOE). Towne Park provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Operations Manager The Operations Manager directly oversees and manages the day-to-day operations for the Premier Parking portfolio, directly responsible for account performance for financial, business development, leadership and management of management team and entry level associates, and client satisfaction objectives. What will I do for Premier Parking? · Manage and oversee all aspects of parking operations and staff within the location's portfolio · Ability to understand and meet organizational objectives, customer needs and contractual obligations · Act as a liaison to senior management and executive team to keep them up to date with all operational matters. · Train staff and managers to ensure that everyone is performing adequately in their position. · Provide leadership support to teams and motivating staff to achieve organizational goals · Ensure compliance of company and client policies and procedures · Directs and supports implementation of company initiatives and processes. · Review of client statements, and portfolio performance based on revenue analysis, profit & loss reports and various accounting-based reports · Responsible for annual budgeting and performance of locations' portfolio · Builds relationships with existing clients while working on expanding location portfolio · Assist in developing and facilitating the proposal process for existing and prospective clients for project development, proposal writing, contract negotiations, client presentation(s) · Responsible for interviewing, hiring, development and terminating of personnel as necessary · Ensure compliance with local, state, and federal laws · Perform other duties as assigned What does Premier Parking need from me? · Bachelor's degree from a four-year college or university and a minimum of two to three (2-3) years of related experience and/or training; OR equivalent combination of education and/or experience · Knowledge of general business practices including accounting, human resources and customer service · Must have and maintain a valid driver's license and clean driving record What Premier Parking have to offer? · Development. Apply comprehensive proprietary learning tools to foster your career · Opportunity. Take control of abundant career advancement opportunities. · Innovation. Utilize industry leading technology and systems. · Competitive Compensation. Premier Parking offers competitive pay and benefits. · Exposure. You will gain experience in all areas of Premier Parking's business. Our full-time employees are also eligible for the following benefits: · Health Insurance · Vision and Dental Insurance · Short Term and Long-Term Life Insurance · 401(k) Match Program · Work hard, play hard with Paid Time Off FLSA Status: Exempt Equal Employment Opportunity (EEO) Premier Parking provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Premier Parking complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This employer participates in E-Verify. M/F/Disability/Veteran

The Renaissance Dallas Addison is currently seeking a service-minded hotel maintenance associate to join our team. The Maintenance person will be responsible for assisting in ensuring that the physical property/equipment, and life safety systems are all in working condition while supporting the overall success of the hotel operations. Responsibilities: * Respond and attend to guest repair requests * Fix minor plumbing problems such as unclogging drains, plunging toilets, repairing leaky spigots and faucets * Perform miscellaneous minor repairs such as tightening loose toilet seats, changing light bulbs, and patching holes in walls * Complete preventative maintenance on tools and equipment * Report any maintenance problems, equipment failure, and safety hazards to Chief Engineer/Management immediately * Maintain daily logs of operation, maintenance and safety activities, as required * Communicate with guests, management, fellow team members to resolve maintenance issues * Report any accidents or injuries immediately * Ensure uniform and personal appearance are clean and professional * Follow all company policies/procedures & safety & security policies/procedures * Demonstrate a positive attitude while being a team player * Perform other duties as requested by management Qualifications: * One (1) year or more of previous hotel maintenance experience * Work duties may include exerting up to 50 pounds or more of force frequently or constantly by lifting, carrying, pushing, pulling, or otherwise moving objects. Availability: * Must be available to work evenings, weekends, & holidays Benefits: We offer a competitive wage, Health and Dental Insurance, company paid Life Insurance, Short Term and Long-Term Disability Insurance, Vision, Critical Illness, Accidental, 401(k) and company match, Paid Time Off (PTO), free hotel rooms and hotel discounts. E.O.E

Job Description Hotel General Manager We are seeking a dedicated Hotel General Manager to oversee operations and ensure an exceptional guest experience. The ideal candidate is a strong leader who thrives in hospitality, possesses excellent communication, time management, and organizational skills, and is committed to delivering outstanding customer service. Compensation Rate: $45,000 to 65,000 Salary Exempt from OT Key Responsibilities: Oversee all hotel operations to maximize revenue, guest satisfaction, and brand standards compliance. Lead marketing and advertising efforts to drive occupancy and revenue. Develop and maintain positive relationships within the local community. Manage inventory, record-keeping, and ensure budgeted cost controls. Hire, train, and motivate employees while fostering teamwork and growth. Handle guest, employee, and property issues professionally. Be available for on-call responsibilities and emergency coverage. Maintain compliance with federal, state, and local regulations. Ensure all required reports on revenue, expenses, and operations are submitted timely. Essential Skills & Qualifications: Previous experience as a General Manager or Assistant General Manager. Ability to lead, delegate, and resolve conflicts professionally. Strong organizational skills and attention to detail. Ability to work independently with minimal supervision. Professional demeanor with excellent guest service skills. Must meet property grooming standards. Willingness to work all shifts as needed, including weekends and holidays.

Job Description Join Our Team as a Hotel General Manager in North Dallas, DFW! We are on the hunt for a dynamic and experienced Hotel General Manager to lead our property in the bustling North Dallas DFW area. If you're passionate about hospitality, operational excellence, and creating unforgettable guest experiences, this is the opportunity for you! Key Responsibilities: Operational Excellence: Lead all hotel operations, including front desk, housekeeping, and maintenance, ensuring seamless day-to-day functionality and exceptional service delivery. Financial Leadership: Drive the financial success of the property through effective budgeting, forecasting, and revenue growth strategies. This role offers a competitive salary of $60,000 plus a quarterly bonus of 25%, along with a comprehensive benefits package. Guest Experience: Cultivate a culture of hospitality excellence, ensuring every guest interaction reflects our commitment to superior service and satisfaction. Team Leadership: Recruit, train, and inspire a high-performing team, fostering a positive and growth-oriented work environment. Compliance & Standards: Ensure adherence to all safety regulations, brand standards, and operational guidelines to maintain a well-run and compliant property. Qualifications: Proven experience as a Hotel General Manager or in a similar leadership role within the hospitality industry. Strong leadership and organizational skills, with a track record of driving operational and financial success. Exceptional communication and interpersonal abilities, with a focus on building relationships and fostering a guest-first culture. Deep knowledge of hotel management practices and a passion for delivering outstanding guest experiences. If you're ready to bring your expertise and leadership to our team, we'd love to hear from you! Please send your resume to *****************************. We can't wait to welcome an exceptional leader to our North Dallas team!

Salary: Annual salary + benefits Unbound Now is ending human trafficking by identifying victims, supporting survivors, seeking justice, and leading system change. We are motivated by our faith in Jesus and work each day as individuals driven by hope, oriented towards service, and committed to excellence. To learn more about our values, please read our Statement of Faith. Job Title: Director of Survivor Advocacy Job Location: Local office, on-site Job Status: Full-time, Grant-supported, with plans to seek continuance Job Summary: The primary functions of the Director of Survivor Advocacy are to provide leadership and supervision for the advocacy team; ensure effective advocate training and excellence in service delivery; develop and maintain strong relationships with law enforcement, service partners, and other referral sources; monitor intake of new clients; and ensure timely and accurate documentation and data entry for grant reporting. Compensation: Annual salary Benefits: Unbound Now offers a generous benefits package including health insurance for employee and family with premiums covered by employer; employer-paid life insurance for employee; and the option to participate in Unbound Now's retirement plan (with 3% salary match after 90 days with a 1-year vesting period). Dental and Vision are available at employee expense. Schedule/Availability: Generally, Monday through Friday, 8:30 a.m. to 5:30 p.m. Weekends, evenings, and holidays are available as needed. Frequent back-up/supervisory call. Anticipated 45-50-hour work week. Working conditions:Work is performed in a variety of venues and professional environments. Work duties may occasionally be performed in an environment that requires exposure to weather extremes, fumes, odors, and noise. Travel: This position requires frequent travel within the area for partner meetings, training, and team/professional development opportunities, as well as occasional travel outside the service area for training purposes. Mileage will be reimbursed at the IRS standard rate. Job Responsibilities: Maintain a strong line of communication with the Survivor Advocacy Program Director regarding any issues related to the regional offices Survivor Advocacy Program, as well as any issues of a programmatic nature Rotate supervisory call with Lead Advocate, supporting advocates when they are responding to calls, unless the regional structure allows for this requirement to be shared by two or more lead advocates and/or program coordinators Ensure availability of immediate intervention and ongoing advocacy, case management, and emotional support for survivors of human trafficking Pursue high advocacy staff retention by actively shouldering advocate responsibilities during periods of high demand or emergency, and supporting advocates emotional and supervisory needs Ensure that advocates communicate a service-oriented approach: an eagerness to offer case management in collaboration with associated service providers, so those seeking assistance are provided with help, even when they are ineligible for advocacy services or are seeking something outside Unbound Nows scope In coordination with the Survivor Advocacy Program Director, monitor compliance with policies and procedures and minimum standards for CSEY advocacy Develop and maintain good working relationships with law enforcement agencies and other service providers to ensure identification of victims and seamless referral for and provision of victim services In coordination with the Survivor Advocacy Program Director and Regional Director, and Lead Advocate(s) where applicable, recruit, screen, hire, train, engage, supervise, and retain advocates Based on the service region structure, ensure the service region has a Lead Advocate Where applicable, train and supervise Lead Advocate to fulfill job description responsibilities In coordination with staff, coordinate volunteers, recruit, screen, train, engage, supervise, and retain advocacy volunteers Work with local coalition or task force as appropriate Schedule and document all required trainings for advocates and advocacy volunteers, including all onboarding and ongoing trainings. Schedule and facilitate weekly advocacy team meetings Provide training and support in the implementation of the OHTS tool Ensure that case management is carried out in a manner that is relationship-based, trauma-responsive, and survivor-centered Create clear expectations for advocates, ensuring that they know policies and protocols Assess advocates skill sets and watch for/support in areas of weakness Provide on-the-job training and model desired behaviors, alongside lead advocate(s), if applicable Ensure a minimum of every other week individual advocate supervision by phone or in-person. Virtual/phonetic supervision can only occur once every 30 days Ensure supervision within one week of any care coordination team meeting during which a victim assigned to an advocate has been staffed Ensure that advocates are spending an appropriate amount of time with the survivors assigned to them Review safety plans routinely Document supervision - maintain a supervision file for each advocate. Specify the mode of communication in supervision documentation. Supervision should reflect the application of the Stages of Change and Motivational Interviewing terminology With assistance from Lead Advocate or Advocacy Program Support Specialist, where applicable, review documentation of all advocates at least twice a month and document the review Contact youth once a month and their parents/guardians once a month and document contact. Confirm records of contact and activities as reported by advocates and document confirmation Meet with youth both during and upon completion of service to discuss their experience with the advocate relationship, including questions related to assessing the youths sense of safety and care within the program and with the advocate Ensure compliance with DFPS MOU, review and ensure completion of monthly reports, and assist with input for quarterly reports to DFPS (as applicable) With support of the Advocacy Program Support Specialist, where applicable, maintain the regional offices survivor advocacy calendar with on-call and time off schedules and weekly advocacy team meetings Develop local survivor advocacy budget and spending protocols in coordination with the Survivor Advocacy Program Director Seek feedback from service partners Monitor for red-flag or inappropriate behaviors and/or policy violations Respond appropriately to allegations of abuse, including youth-to-youth sexual activity Take allegations seriously Respond immediately - if there is a reason to believe behavior is abusive, report to authorities Report to the Regional Director and the Survivor Advocacy Program Director immediately Collect information, as appropriate Develop and document the response and corrective action Determine and meet the needs of the alleged victim, as appropriate Prevent further access by the alleged perpetrator Review regional data for programmatic grant reports Support advocate participation in the monthly advocate resilience group Conduct annual advocate performance reviews at least annually in coordination with the Survivor Advocacy Program Director and HR Department Approve and monitor advocacy mileage, expense transactions, and advocacy staff timesheets Meet regularly with other Unbound Now Directors of Survivor Advocacy and CSEY Advocacy Coordinators for peer support and to collaborate on advocacy projects Submit expense documentation properly and within required time frames per the company expense policy Card Managers are responsible for reviewing each team members spend and assessing adherence to the policy every week, and following all Ramp Monthly Closeout Instructions and Process Submit travel reimbursements daily and approve TripLog weekly, adhering to all travel guidelines Review and approve timesheets bi-weekly- identifying that grant allocations are met Complete all Unbound Now required training promptly *This position description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. The scope of the position may change as necessitated by organizational demands Desired Outcomes: Clients served with professionalism and compassion - both in terms of relational support and case management High standards of excellence are upheld in the local offices advocacy program, including in the areas of grant compliance and best practices Excellent working relationships with law enforcement, care coordinators, service partners, and any other referral sources Strong working relationship with the local advisor for the Governors Child Sex Trafficking Team Compliance with Unbound Now policies and protocol and with Minimum Standards for CSEY Advocacy Collaboration and congruence with other Unbound Now offices advocacy programs and the Survivor Advocacy Program Director Working Relationships: Supervisor: Survivor Advocacy Program Director Supervises: Lead advocates (where applicable), Advocates, Advocacy Program Support Specialist (where applicable), and survivor advocacy volunteers or interns Works with: Local Care Coordinators and MDTs, Governors Child Sex Trafficking Team regional advisor, Unbound Now regional team, other Unbound Now Survivor Advocacy teams, and the Unbound Now HQ team Experience and Education Bachelors degree or higher in social work or related field Clinical licensure Supervisory experience Experience working with victims of human trafficking, victims of child abuse and neglect, or youth experiencing homelessness and/or addiction Demonstrated ability to provide trauma-informed care Demonstrated effectiveness in the application of MI and understanding of the stages of change model for human trafficking survivors Job Requirements: Mature Christian faith, as evidenced by participation in a local Christian church Strong commitment to the mission and values of Unbound Now Provide at least three references (supervisor, professional, personal) Agree to and pass all required criminal background checks, including the DFPS criminal history check and the abuse and neglect registry check Pass employment eligibility verification Demonstrated ability to work in a high-speed, professional setting Willingness to use a personal and reliable vehicle for Unbound Now purposes Excellent leadership skills Strong administrative abilities Excellent communication, interpersonal, and supervision skills Experience working with survivors of human trafficking Ability and willingness to maintain the confidentiality of sensitive information Ability to problem solve in the moment with advocates and provide coaching and resources as needed Participation in ongoing training Abide by Unbound Now policies at all times Critical Qualities: Commitment to personal and professional growth Courageous, trustworthy, and tenacious in achieving goals Ability to stay hope-filled in the fight against human trafficking High degree of self-motivation and initiative Resilience and adaptability in dynamic environments Exceptional active listening skills High degree of cultural competency and professionalism in diverse public settings Physicaland Driving Requirements: Must possess a valid drivers license Ability to drive personal vehicles and maintain proper insurance coverage Demands include sitting for long periods at a computer, repetitive hand motions from frequent keyboarding Demands frequently require close visual attention Demands frequently require prolonged mental concentration Demands frequent remote video calls

Job Description Hotel General Manager We are seeking a dedicated Hotel General Manager to oversee operations and ensure an exceptional guest experience. The ideal candidate is a strong leader who thrives in hospitality, possesses excellent communication, time management, and organizational skills, and is committed to delivering outstanding customer service. Compensation Rate: $50,000 to $70,000 Salary Key Responsibilities: Oversee all hotel operations to maximize revenue, guest satisfaction, and brand standards compliance. Lead marketing and advertising efforts to drive occupancy and revenue. Develop and maintain positive relationships within the local community. Manage inventory, record-keeping, and ensure budgeted cost controls. Hire, train, and motivate employees while fostering teamwork and growth. Handle guest, employee, and property issues professionally. Be available for on-call responsibilities and emergency coverage. Maintain compliance with federal, state, and local regulations. Ensure all required reports on revenue, expenses, and operations are submitted timely. Essential Skills & Qualifications: Previous experience as a General Manager or Assistant General Manager. Ability to lead, delegate, and resolve conflicts professionally. Strong organizational skills and attention to detail. Ability to work independently with minimal supervision. Professional demeanor with excellent guest service skills. Must meet property grooming standards. Willingness to work all shifts as needed, including weekends and holidays.

The Sales Manager, Venues is responsible for effectively guiding customers through event experiences, identifying solutions that meet their goals and objectives, resulting in a compelling event experience. Utilizes all available tools to ensure maximum event and revenue capture from assigned customer base. Cultivates and maintains relationships with key hotel personnel to enhance the overall business relationship with hotel. Supports Company initiatives, business strategies and Core Values. This position reports to a Sr. Sales Manager, Sales Director, or Director, Event Technology. Key Job Responsibilities Revenue Generation * Drive Results by soliciting and securing business through a proactive, consultative sales approach, utilizing Encore's sales process and methodology. * Effectively prepare and present quotes and proposals in a timely manner to customers, including those submitted through ********************* venue booking system, or other sources as assigned. * Effectively collaborate with vendors and other departments/divisions of the company to capture and service events. * Attend site visits, pre-conference planning meetings, and appropriate venue meetings as necessary to support the customer event experience. * Understand event cost structure and incorporates this into solution designs according to established profitability guidelines. Relationship Management * Deliver World-Class Service by cultivating and maintaining relationships with customers, venue personnel and various Encore supporting functions and departments. * Thoroughly research and understand customer history and previous experiences, in order to create more personalized customer experiences. * Value People by attending customer meetings, understanding their goals and responding to their questions, concerns, and challenges. * Do the Right Thing by ensuring all customer information is up to date and accurate in the Customer Relationship Management system (CRM) at all times. * Actively refer and guide customers through the Encore network, leveraging contacts to secure additional opportunities with existing customers. Sales Accountability * Maintain a healthy pipeline at all times that ensures achievement of established revenue targets. * Ensure all known opportunities are in CRM and completely accurate and updated at all times. * See the Big Picture by supporting the sales forecasting efforts at home location, ensuring they are accurate and submitted timely. * Learn and adopt all SOPs related to the role and any new initiatives/programs that are implemented. * Maintain knowledge of new product/service offerings and emerging technology supporting meetings and events. Job Qualifications * BS/BA or 1+ years of Encore or equivalent experience required * 1 year technology sales or hospitality experience preferred * Prior sales experience in audiovisual is a plus * Knowledge of hospitality industry and sales processes preferred * Technical aptitude and computer proficiency required * Strong written and verbal communication skills Competencies (by Core Values) Deliver World Class Service * Hospitality * Ownership Do The Right Thing * Demonstrates Self-Awareness Drive Results * Ensures Accountability See The Big Picture * Decision Quality * Manages Complexity Value People * Collaborates For more information on our Competency Group, refer to the Competency Based Talent Management page on Encore Connect by searching for the title or copy & pasting this URL Link (******************************************************************************************** Physical Requirements Team members must meet the physical demands listed below to successfully perform essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * Sitting: 4-5 hours per day * Standing: 2-3 hours per day * Walking: 2-3 hours per day * Stooping: 0-1 hour per day * Crawling: 0-1 hour per day * Kneeling: 0-1 hour per day * Bending: 0-1 hour per day * Reaching (above your head): 0-1 hour per day * Climbing: 0-1 hour per day * Grasping: 0-1 hour per day Lifting Requirements * 0 - 15 lbs*: Occasionally * 16 - 50 lbs*: Occasionally * 51 - 100 lbs: Never * Over 100 lbs: Never Carrying Requirements * 0 - 15 lbs*: Occasionally * 16 - 50 lbs*: Occasionally * 51 - 100 lbs: Never * Over 100 lbs: Never Auditory/Visual Requirements * Close Vision: Continuously * Distance Vision: Continuously * Color Vision: Continuously * Peripheral Vision: Continuously * Depth Perception: Continuously Pushing/Pulling Requirements * 0 - 15 lbs*: Occasionally * 16 - 50 lbs*: Occasionally * 51 - 100 lbs*: Occasionally * Over 100 lbs: Never Note: The physical requirements marked with an asterisk () indicate activities performed without assistance.* Team members must be able to meet the physical demands above in order to successfully perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work Environment Hotel Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio visual equipment and electrical components, and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends and holidays. Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area. The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned. #LI-BD1

Omni Las Colinas Hotel, formerly Omni Mandalay Hotel at Las Colinas, invites guests to experience the completion of a $13-million-dollar renovation to common space amenities provides a fresh, elevated guest experience. Discover a luxurious new resort-style poolscape and lounge area, and three new dining concepts. Omni Las Colinas offers amenities of a waterfront resort with the energy of a city setting, making it more than just a place to stay, but a place to experience. Associates of Omni Las Colinas Hotel enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude, and empowerment day in and day out. If you are a friendly, motivated person with a passion to serve others, Omni Las Colinas may be your perfect match. Job Description To ensure a safe, efficient, well-maintained hotel environment. Responsibilities Monitor Central Plant Operations and perform daily readings and testing. Maintain all HVAC equipment in the building (guestrooms, public areas, function rooms) Provide technical assistance to other technicians, as necessary. Work on other equipment as needed. Maintain inventory and orders HVAC supplies. Have a thorough understanding of Omni fire alarm procedures and other emergencies. Have a thorough understanding of Omni Hotel rules and regulations. Responsible for all water treatment. Maintain accurate refrigerant logs. Have a thorough understanding of HAZCOM, Lockout/Tagout and Blood borne Pathogen Programs. Be universal Certified in Refrigerant Recovery. Hold required license as . Ensure the work area is clean and clear of standing water, debris or any objects that can obstruct the job duties from being performed safely, efficiently, and effectively. Qualifications Previous maintenance experience required, hotel experience and training preferred. Minimum of two years hotel and/or commercial building maintenance required. One year of commercial kitchen and laundry equipment experience is required, commercial refrigeration experience is a plus. Previous experience with response to emergency situations is required. Good communication, attention to detail, time management, computer and guest satisfaction skills are required. The ability to stand/walk for long periods of time. The ability to crawl for short periods of time. The ability to bend, reach over-head, squat, kneel for extended periods of time. The ability to lift/carry/push/pull up to 50 pounds frequently and up to 100 pounds occasionally. The ability to utilize step stools and ladders Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.

Job Title: Director of Operations - Hotel Portfolio Support About Us: Mehr Consultancy is a growing hotel management company based in Bakersfield, California. As we expand, we're preparing to relocate our main office to Central Dallas-Fort Worth, Texas to better support our properties and team. We're looking for a motivated and organized individual to work directly as Director of Operations. If you have hotel experience and want to grow with a fast-moving company, this could be the right role for you. Pay Range: $50,000 - $75,000 What You'll Do: Check in with General Managers at our hotels and assist as needed Make sure each hotel is following company procedures Help audit payroll and review housekeeping task boards Monitor and respond to guest reviews (OTA & Medallia) Support daily operations and help improve performance across all hotels What We're Looking For: Experience in a hotel front office role (Front Desk, AGM, Sales, GM, etc.) Strong communication and organization skills Good attention to detail and ability to manage time well Comfort using software tools like: Slack, Monday.com, Otelier, Opera PMS, Inn Flow, and Logistics platforms Familiarity with hotel brands like IHG, Marriott, Wyndham, Hilton, Hyatt, Choice, and Best Western Proficient in Microsoft Office and Google Drive High school diploma or equivalent Hotel Experience 5 years Plus Why Work With Us? Be part of a company that's expanding quickly Work with a leadership team that values your input Opportunities for career growth and learning Benefits: Employee discount Flexible schedule Paid time off Schedule: 8 hour shift Holidays Monday to Friday Weekends as needed Work Location: In person

Department: Food and Beverage Reports To: General ManagerStatus: Exempt The Food & Beverage Manager sets and achieves the highest standards in all areas of restaurant & Banquets operations including the Team Member experience, Guest experience, and financial results. He/she oversees training and development of all restaurant & Banquet Team Members and leads the way in providing exceptional food in a safe, clean, and inviting atmosphere. RESPONSIBILITIES: Maintains P&L authority over assigned location. Manages the reservation system, flow of service, staff scheduling, schedule adjustments, and attendance notices. Facilitates staff briefings prior to all shifts. Must be a subject matter expert on all menu items and general guest information. Identifies talent both internally and externally. Interviews, hires and on-boards new Curators, with the intention of finding future leaders. Monitors the work performance of staff and trains and develops Associates through one-on-one discussions, performance evaluations, and shoulder- to-shoulder education so they excel in their current role and are prepared for future career opportunities. Motivates, inspires, and constantly challenges the team to achieve at their highest level. Recognizes and rewards excellent performance. Quickly improves, or removes, low performers through coaching and documentation. Encourages Curators to embrace the Mission and Values of the Company. Displays a passion for restaurant/hospitality, guest service and quality improvement. Upholds the attitude that we have never truly “arrived” because we are always striving to enhance the overall dining experience, quality, guest service, efficiency and revenue. Maintains current knowledge of Company and departmental policies and procedures and communicates expectations to staff. Promotes excellent guest service and handles guest concerns in a prompt and professional manner. Ensures Associates conduct themselves in a professional manner with the awareness that all actions and communications are within guest view. Maintains restaurant cleanliness in accordance with company standards. Assures sanitation standards are maintained in accordance with OSHA regulations and local health and safety codes. Participates in daily safety and cleanliness inspections. Assigns cleaning tasks to Associates during slow periods. Reports all maintenance requests in a timely manner. Ensures restaurant equipment is properly maintained and safely operated. Ensures that safety and security standards are emphasized and adhered to, and that Curators are trained in appropriate responses to unsafe situations. Performs and understands managerial functions with the POS system. Ultimately responsible for all cash handling and accountability. Assists with marketing and promotional programs to build restaurant sales. Writes timely schedules that meet the financial needs of the business while ensuring an excellent guest experience. Approves payroll hours on a daily and weekly basis for all restaurant personnel. Performs duties of Host, Server and Server Assistance, Food Runner when needed. Communicates daily with Hotel General Manager or Director of Operation/AGM Enforces adherence to all side work. Maintains a positive working relationship with Kitchen staff. Additional tasks and responsibilities may be assigned at the discretion of the Hotel General Manager or Director of Operation/AGM KNOWLEDGE, SKILLS AND ABILITIES: Reading, writing and oral proficiency in English language. Ability to supervise many employees in high volume environment. Ability to analyze and solve problems. Ability to adapt to change, new situations, changes in staffing and procedures. Ability to organize and prioritize under pressure in a fast-paced environment. Knowledgeable of basic sanitation. Knowledgeable of computer operations and ordering procedures. Outgoing, sociable, and well spoken. Ability to communicate effectively with guests, co-workers, and supervisors. Ability to absorb large amounts of information quickly: service procedures, menus, and dining room floor plan, register operation. Dedication and commitment to excellent customer service EXPERIENCE: ServSafe certified 4-7 years Food and Beverage management experience in a fine dining environment preferred. Budgeting experience required. Experience with inventories required. PHYSICAL DEMANDS: Stands for long periods of time without sitting; walks fast paced during shifts; bends, reaches and stoops. Ability to lift, balance and carry large, oval Dining Room service trays. Lift / carry 10 lbs. or less constantly; Lift/carry 11-20 lbs. frequently; Lift/carry 21-50 lbs. occasionally; Lift/carry 51-100 lbs. rarely.

Responsible for all front office functions and staff as well as security staff functions. Areas of responsibility include Bell Staff, Switchboard Operations, Guest Services/Front Desk, Retail/Gift Shop, Concierge, Valets, and Security, as applicable. As a department head, directs and works with managers and employees to successfully execute all front office operations, including guest arrival and departure procedures. Works to establish a safe and secure environment for all guests and associates. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. CANDIDATE PROFILE Education and Experience • High school diploma or GED; 6 years experience in the guest services, front desk, or related professional area. OR • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration or related major; 4 years experience in the guest services, front desk, or related professional area. CORE WORK ACTIVITIES Leading Front Desk, Guest Services, and Security Teams • Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. • Encourages and builds mutual trust, respect, and cooperation among team members. • Serves as a role model to demonstrate appropriate behaviors. • Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence. • Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team. • Ensures recognition of employees is taking place across areas of responsibility. • Communicates performance expectations in accordance with job descriptions for each position and monitors progress. • Celebrates successes and publicly recognizes the contributions of team members. Managing Guest Services and Front Desk Teams • Achieves and exceeds goals including performance goals, budget goals, team goals, etc. • Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis. • Develops specific goals and plans to prioritize, organize, and accomplish work. • Keeps Front Office team focused on the critical components of operations to drive guest satisfaction and the desired financial results. • Conducts department meetings and continually communicates a clear and consistent message regarding department goals to produce desired results. • Supervises and coordinates all activities for luggage attendants, garage valets, door attendants, and concierge. • Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met. • Understands the impact of Front Office operations on the Rooms area and overall property financial goals. • Manages department controllable expenses to achieve or exceed budgeted goals. • Provide recommendations and reports for capital expenditures, repairs and maintenance programs for all front office areas. • Handle guest complaints and verify that all guest issues are resolved. Managing Security Team • Protects property and provides a safe environment for guests and staff. • Oversees all on-duty security personnel, including dispatcher. • Supervises and coordinates job assignments and verifies that each officer is briefed on the day's activities. • Complies information and files written security reports. Managing Projects and Policies • Verifies compliance with all Front Office policies, standards and procedures. • Verifies property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process. Providing Exceptional Customer Service • Provides services that are above and beyond for customer satisfaction and retention. • Coordinates activities with other hotel departments in order to facilitate incrased levels of communication and guest satisfaction. • Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. • Supervises and managing employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence. • Acts as the “Service Champion” for the Front Office and creates a positive atmosphere for guest relations. • Displays leadership in guest hospitality, exemplifies excellent customer service, and creates a positive atmosphere for guest relations. • Strives to improve service performance. • Empowers employees to provide excellent customer service. • Verifies that all Front Office areas have an atmosphere that is conducive to the overall guest experience. • Reviews comment cards, guest satisfaction results and other data to identify areas of improvement. • Responds to and handles guest problems and complaints. • Observes service behaviors of employees and provides feedback to individuals and/or managers. Managing and Conducting Human Resource Activities • Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills. • Provides guidance and direction to subordinates, including setting performance standards and monitoring performance. • Establishes challenging, realistic and obtainable goals to guide operation and performance. • Solicits employee feedback, utilizes an “open door” policy, and reviews employee satisfaction results to identify and address employee problems or concerns. • Verifies employees are treated fairly and equitably. • Manages employee progressive discipline procedures for Front Office Staff. • Administers the performance appraisal process for direct report managers. • Interviews and hires managers and hourly employee team members with the appropriate skills and in a timely manner to meet the business needs of the operation. Additional Responsibilities • Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. • Analyzes information and evaluating results to choose the best solution and solve problems. • Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner. • Identifies and analyzes departmental operational challenges and facilitates the development of solutions to prevent reoccurrence. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.