Hotel director job description

Compensation:

$14 hourly

Responsibilities:

• Handle the hiring and training of housekeeping staff so that they can achieve and exceed our standards of cleanliness and customer satisfaction
• Adhere to the department budget, oversee inventory, and order cleaning supplies
• Ensure all cleaning equipment is in proper working condition and make arrangements for repairs as needed
• Document areas cleaned by room attendants and report any issues such as room damage or maintenance requests to the front office
• Manage the daily tasks of the housekeeping department, including cleaning guest rooms and public areas

Qualifications:

• Strong understanding of environmental services (EVS) including cleaning processes and how to use a variety of cleaning supplies and equipment
• At least 2+ years experience in hospitality or guest services
• Must possess excellent leadership, organizing, and customer service skills
• This position requires a high school diploma or GED
• At least 3 years of experience in a senior role in the housekeeping department

About Company

Founded in 2005, Rolling Hills Hospitality operates 15 hotel properties with a central focus on exceeding the expectations of its guests. Rolling Hills Hospitality has positioned itself as one of the premier hotel development and management firms in the region by embodying high operational standards while achieving a simplicity that can be applied to any business model. Through our management agreements, we are responsible for hiring, training, and leading over 300 employees throughout the Ohio Valley. Rolling Hills Hospitality currently maintains upstanding relationships with the nation’s top hotel companies, including Marriott, Hilton, IHG, and Hyatt. Built on the principle of “if we take care of our employees then our employees will take care of our guests,” our goal is to create a fun working environment for our employees so that we are positioned for growth and excitement for years to come.

 Do you enjoy meeting new people, driving sales, and witnessing the fruits of your labor? We're looking for a dedicated director of sales to assist the hotel in reaching its sales targets. You'll be in charge of developing our sales strategy and goals, training and assessing our sales force, collaborating with sales managers, and ensuring that we create new and recurring business from various hotel sectors. Our ideal candidate is a leader, innovator, hard worker, and brings 5+ years of sales experience to the role. Apply now if this sounds like you!

Responsibilities:

• Boost revenue and increase new guest visits through strategic outbound sales efforts that may include phone solicitation to local professionals, corporations, and members of your personal network
• Formulate sales strategies that sustain high levels of occupancy and profitability in collaboration with department managers and their goals
• Deliver previous and upcoming week's sales activity reports, as well as monthly sales expense reports, and meet with department managers to keep them up to date on all hotel sales-related expenses
• Design a strategy to meet hotel financial goals, create marketing deliverables, and develop an annual sales forecast by analyzing market data
• Implement a strategic plan that aligns with revenue management and hotel objectives to assist the sales staff in meeting and exceeding room booking goals

Qualifications:

• Must have a high school diploma or GED and a bachelor’s degree in business, marketing, or a related field
• Strong analytical skills, communication skills, and leadership skills
• Must be able to use basic computer software including Microsoft Office
• Demonstrates a proven track record of success in sales through lead-generation and closing
• Previous hospitality industry experience preferred but not required

About Company

HHM is an award-winning hotel management and investment company that operates over 200 full-service and select-service hotels with 10,000 associates in markets across the country. HHM is a leading manager of Marriott, Hilton, IHG, and Hyatt brands, and also operates over 30 independent luxury and lifestyle hotels. The highly experienced and stable operating team is known for being nimble, accountable, and passionate in how they drive market-leading results for owners and best-in-class experiences for associates and guests.

ESSENTIAL JOB FUNCTIONS:

1. Stock linen closets with amenities and supplies for room attendants; may include taking supplies directly to room attendants.

2. Empty room attendant carts of soiled linen and trash.

3. Clean and remove spots from corridor walls and doors. Polish and clean mirrors, room numbers on guest room doors, and elevator doors.

4. Vacuum, sweep, and/or mop hallways, stairwells, vending areas, and foyers.

5. Flip mattresses and move furniture as assigned by supervisor.

6. Comply with attendance rules and be available to work on a regular basis.

7. Perform any other job related duties as assigned.

REQUIRED SKILLS AND ABILITIES:

Must have the ability to communicate in English. Self-starting personality with an even disposition. Maintain a professional appearance and manner at all times. Can communicate well with guests. Must be willing to "pitch-in" and help co- workers with their job duties and be a team player. Ability to lift, bend, stoop, walk, push or pull heavy equipment, and stand for extended periods of time. Lifting may include equipment or furniture weighing up to 100 lbs. Ability to comprehend and follow instructions from supervisor.

PERFORMANCE STANDARDS

Customer Satisfaction:

Our customers are what we are about. One of the keys to a positive guest experience is positive interaction with Crescent staff. It is essential that you remain professional at all times, and that you treat all guests and associates with courtesy and respect, under all circumstances. Every Crescent associate is a guest relations ambassador, every working minute of every day.

Work Habits:

In order to maintain a positive guest and associate experience, your work habits should always meet and strive to exceed hotel standards for work procedures, dress, grooming, punctuality and attendance. You should be adaptable to change in your work area and in hotel procedures with a willingness to learn new skills and/or improve existing ones, have the ability to solve routine problems that occur on the job and ask for help whenever you are not sure how to do something.

Safety & Security:

The safety and security of our guests and associates is of utmost importance to Crescent. Every Crescent associate should adhere to the hotel security policies and procedures, particularly regarding key controls, lifting heavy objects, using chemicals, and effectively reporting safety hazards and safety concerns.

NOTE:

This description excludes non-essential and marginal functions of the position that are incidental to the performance of the fundamental job duties. Furthermore, the specific examples in each section are not intended to be all-inclusive. Rather, they represent the typical elements and criteria considered necessary to perform the job successfully. Other job-related duties may be assigned by the associate's supervisor.

Furthermore, this description is subject to change, in the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; each associate remains, at all times, an "at will" associate.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)