What does a hotel director do?
Hotel director responsibilities
Here are examples of responsibilities from real hotel director resumes:
- Manage ADR (average daily rate) by increase or decrease daily rate base on market events.
- Achieve solid market position for emerging property, setting the stage for outstanding results encompassing ADR, occupancy, and profitability.
- Work on and create BEO's for the weekly events.
- Determine the annual budget and oversight of all department finances.
- Charge with oversight and implementation of new guest satisfaction survey program.
- Complete monthly safety, AAA, and Forbes standards for overnight staff.
- Set up hotel group sales department, including the implementation of Delphi system.
- Set up Online companies (Expedia) rates and rooms integrate PMS and Expedia.
- Work one-on-one with booking specialist and booking engine companies such as Expedia and Booking.com.
- Maintain all administrative roles while handling heavy phone, pet contact and retail sales.
- Coordinate with federal agencies, law enforcement, and private security to ensure safety of VIP guests.
- Target SMERF accounts, markets, or segments with heavy emphasis on proactive solicitation and account saturation.
- Assist the management team with daily operations including pet care, registers, grooming salon, and core.
- Implement new training program for the resort utilizing the AAA and Forbes standards as the basis of this training.
- Establish rate and revenue plans to maximize RevPar while instituting service goals to retain business and increase overall guest satisfaction.
Hotel director skills and personality traits
We calculated that 20% of Hotel Directors are proficient in Reservations, Front Desk, and Hotel Operations. They’re also known for soft skills such as Business skills, Interpersonal skills, and Listening skills.
We break down the percentage of Hotel Directors that have these skills listed on their resume here:
- Reservations, 20%
Direct Casino Services Reservations center in coordinating all facets of Hotel and Casino Marketing Operations.
- Front Desk, 12%
Oversee all activities of a brand new 161 room/suite hotel operation including front desk/reservations, housekeeping, administrative, and maintenance.
- Hotel Operations, 6%
Directed and managed the daily fast paced hotel operations including hotel budgeting, forecasting and strategic planning.
- Financial Performance, 6%
Distinguished performance providing strategic leadership, vision, tactical action and improved profitable financial performance.
- Revenue Management, 5%
Spearheaded creative oversight of operations standards and guest experience programs using technology initiatives and revenue management strategies.
- PMS, 5%
Set up Online companies (Expedia) rates and rooms integrated PMS and Expedia.
Common skills that a hotel director uses to do their job include "reservations," "front desk," and "hotel operations." You can find details on the most important hotel director responsibilities below.
Business skills. To carry out their duties, the most important skill for a hotel director to have is business skills. Their role and responsibilities require that "lodging managers need to operate a facility that is profitable." Hotel directors often use business skills in their day-to-day job, as shown by this real resume: "develop and implement forecast/budget and business plan for hotel operations. "
Interpersonal skills. Another soft skill that's essential for fulfilling hotel director duties is interpersonal skills. The role rewards competence in this skill because "lodging managers interact regularly with many different people." According to a hotel director resume, here's how hotel directors can utilize interpersonal skills in their job responsibilities: "apply interpersonal relation skills toward ensuring delivery of superior customer service and promptly addressing inquiries and troubleshooting problems. "
Listening skills. This is an important skill for hotel directors to perform their duties. For an example of how hotel director responsibilities depend on this skill, consider that "lodging managers must have excellent listening skills for attending to the needs of guests and maintaining a good working relationship with staff." This excerpt from a resume also shows how vital it is to everyday roles and responsibilities of a hotel director: "register guests and listen to and resolve customer complaints. ".
Problem-solving skills. For certain hotel director responsibilities to be completed, the job requires competence in "problem-solving skills." The day-to-day duties of a hotel director rely on this skill, as "lodging managers must be able to resolve personnel issues and guest complaints." For example, this snippet was taken directly from a resume about how this skill applies to what hotel directors do: "booked available hotel rooms, addressed patron concerns and implemented mild to moderate problem solving solutions to ensure customer satisfaction. "
Customer-service skills. Another common skill required for hotel director responsibilities is "customer-service skills." This skill comes up in the duties of hotel directors all the time, as "lodging managers must have excellent customer-service skills." An excerpt from a real hotel director resume shows how this skill is central to what a hotel director does: "improved hotel guest scores, aaa ratings, and state health department scores through successful implementation of new housekeeping guidelines. "
Leadership skills. Another skill commonly found on hotel director job descriptions is "leadership skills." It can come up quite often in hotel director duties, since "lodging managers must establish a productive work environment, which may involve motivating personnel, resolving conflicts, and handling guests’ complaints." Here's an example from a resume of how this skill fits into day-to-day hotel director responsibilities: "key member of marriott's information resources field associate leadership core team. "
The three companies that hire the most hotel directors are:
- Goodwin Recruiting14 hotel directors jobs
- Hilton11 hotel directors jobs
- Marriott International8 hotel directors jobs
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Compare different hotel directors
Hotel director vs. Clerk/assistant manager
A night shift manager is an executive professional who is responsible for supervising night shift production to ensure that optimal customer services and cost objectives are met. Night shift managers must ensure that federal safety standards and environmental disposal protocols are followed by their employees. They are required to train new employees on all job functions such as inventory management, customer service, and maintenance. Night shift managers must also complete audits of inventory, bank deposits, and withdrawals.
While similarities exist, there are also some differences between hotel directors and clerk/assistant manager. For instance, hotel director responsibilities require skills such as "reservations," "hotel operations," "financial performance," and "revenue management." Whereas a clerk/assistant manager is skilled in "customer service," "scheduling appointments," "payroll," and "office equipment." This is part of what separates the two careers.
Clerks/assistant manager really shine in the government industry with an average salary of $39,102. Comparatively, hotel directors tend to make the most money in the hospitality industry with an average salary of $90,508.The education levels that clerks/assistant manager earn slightly differ from hotel directors. In particular, clerks/assistant manager are 9.8% less likely to graduate with a Master's Degree than a hotel director. Additionally, they're 5.4% more likely to earn a Doctoral Degree.Hotel director vs. Assistant night manager
In addition to the difference in salary, there are some other key differences worth noting. For example, hotel director responsibilities are more likely to require skills like "reservations," "hotel operations," "financial performance," and "revenue management." Meanwhile, an assistant night manager has duties that require skills in areas such as "customer service," "cpr," "pallets," and "payroll." These differences highlight just how different the day-to-day in each role looks.
Assistant night managers may earn a lower salary than hotel directors, but assistant night managers earn the most pay in the manufacturing industry with an average salary of $43,358. On the other hand, hotel directors receive higher pay in the hospitality industry, where they earn an average salary of $90,508.In general, assistant night managers achieve lower levels of education than hotel directors. They're 11.6% less likely to obtain a Master's Degree while being 5.4% more likely to earn a Doctoral Degree.Hotel director vs. Innkeeper
The required skills of the two careers differ considerably. For example, hotel directors are more likely to have skills like "hotel operations," "financial performance," "revenue management," and "pms." But a innkeeper is more likely to have skills like "clean rooms," "wine," "customer service," and "concierge services."
Innkeepers typically earn lower educational levels compared to hotel directors. Specifically, they're 6.5% less likely to graduate with a Master's Degree, and 0.0% less likely to earn a Doctoral Degree.Hotel director vs. Night shift manager
Types of hotel director
Updated January 8, 2025
