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  • Director of Hotel Rooms Operations

    Sitio de Experiencia de Candidatos

    Hotel director job in Marina del Rey, CA

    Functions as the strategic business leader of the property's Rooms Operations, areas of responsibility include Front Office, Business Center, Recreation/Health Club and Housekeeping. Works with direct reports (e.g., department heads) to develop and implement departmental strategies and manages the implementation of the brand service strategy and brand initiatives. Verifies that Rooms Operations meet the brand's standards, targets customer needs, monitors employee satisfaction, focuses on growing revenues and maximizes the financial performance of the department. Develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand's target customer and employees and provides a return on investment. CANDIDATE PROFILE Education and Experience • 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area. OR • 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 2 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area. CORE WORK ACTIVITIES Managing Profitability • Demonstrates and communicates key drivers of guest satisfaction for the brand's target customer. • Analyzes service issues and identifies trends. • Makes and executes the necessary decisions to keep property moving forward toward achievement of goals. • Works with Rooms management team to develop an operational strategy that is aligned with the brand's business strategy and leads its execution. Managing Revenue Goals • Monitors Rooms operations sales performance against budget. • Reviews reports and financial statements to determine Rooms operations performance against budget. • Coaches and supports operations team to effectively manage occupancy & rate, wages and controllable expenses. • Reviews the Wage Progress Report and compares budgeted wages to actual wages, coaching direct reports to address problem areas and holding team accountable for results. Leading Operations and Department Teams • Functions as the strategic business leader of the property's Rooms Operations; areas of responsibility include Front Office, Business Center, Recreation/Health Club and Housekeeping. • Works with direct reports (e.g., department heads) to develop and implement departmental strategies. • Champions the brand's service vision for product and service delivery and verifies alignment amongst the Rooms leadership teams. • Develops systems to enable employees to understand guest satisfaction results. • Monitors employee satisfaction. • Communicates a clear and consistent message regarding departmental goals to produce desired results. • Develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand's target customer and employees and provides a return on investment. • Performs other duties, as assigned, to meet business needs. Managing the Guest Experience • Reviews guest feedback with leadership team and ensures appropriate corrective action is taken. • Responds to and handles guest problems and complaints. • Stays visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction. • Creates an atmosphere in all Rooms and Food and Beverage areas that meets or exceeds guest expectations. Managing and Conducting Human Resources Activities • Facilitates the development of creative solutions to overcome obstacles and ensures implementation to continually improve guest satisfaction results. • Verifies that employees are treated fairly and equitably. • Verifies that regular, ongoing communication is happening in Rooms (e.g., pre-shift briefings, staff meetings). • Fosters employee commitment to providing excellent service, participates in daily stand-up meetings and models desired service behaviors in all interactions with guests and employees. • Incorporates guest satisfaction as a component of staff/operations meetings with an emphasis on generating innovative ways to continually improve results. • Sets goals and expectations for direct reports using the performance review process and holds staff accountable for successful performance. • Solicits employee feedback, utilizes an “open door policy” and reviews employee satisfaction results to identify and address employee problems or concerns. • Verifies that property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process. • Conducts annual performance appraisal with direct reports according to Standard Operating Procedures. • Champions change, ensures brand and regional business initiatives are implemented and communicates follow-up actions to team as necessary. These are material job duties of this position. Your background may have a direct, adverse, and negative bearing on the duties and responsibilities of this position potentially resulting in the withdrawal of a conditional offer of employment. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. Marriott International considers for employment qualified applicants with criminal histories consistent with applicable federal, state and local law.
    $78k-121k yearly est. Auto-Apply 28d ago
  • Hotel Manager

    Accorhotel

    Hotel director job in Los Angeles, CA

    Why work for Fairmont? At Fairmont, our passion is to connect our guests to the very best of our destinations. From the beaches of Hawaii to the deserts of the United Arab Emirates to the heart of London, our hotels offer guests extraordinary places, created by combining unique architecture, expressive decor and artistry, and magnificent features. Add engaging service, and the result is an unforgettable guest experience. Your team and working environment: What was true in 1966 remains true to this day: The Century Plaza Hotel is part of a visionary development intent on doing what others could only imagine. Previously deemed the “Western White House,” (as the only venue outside the White House to host state dinners), Century Plaza's place in history remains unshakeable. A modernized take on luxury and elevated guest experience from product to people enlivens the real wow factor. This experience begins with a new kind of workplace, one where the energy is contagious, the stories are invigorating, and the challenges present inspiring opportunities to make your mark. We provide an environment of trust, respect, and integrity. A home away from home. Where diversity and inclusion are celebrated. Privacy and personal information are protected. Through Accor's Employee Value Proposition, we ensure fair treatment and a workplace free from discrimination & harassment. Job Description Hotel Manager Oversee all operational areas including Rooms (Guest Services, Front Desk, Fairmont Gold, Housekeeping, Engineering, Security and Spa), Food & Beverage (Lumiere, Lobby Bar, In Room Dining, The Pool). The primary focus of this role is to ensure that the hotel exceeds service standards in all guest contact areas of the hotel. The Hotel Manager will work with the Executive Committee Members and the Leadership Team to achieve this objective, while keeping the General Manager fully apprised of any actions to be taken, as well as progress made. What you will be doing: Reporting to the General Manager, responsibilities and essential job functions include but are not limited to the following: Consistently offer professional, friendly and engaging service Support the General Manager in the overall management and strategic direction of the hotel, assuming the responsibilities of the General Manager in their absence Oversee the operations functions of the hotel, including but not limited to Food and Beverage and Rooms Division Lead and support all departments in the achievement of their financial and operational targets through establishment of a positive culture, clear expectations and policy & procedural implementation Assist in the preparation, presentation and subsequent achievement of the hotel's annual Operating Budget, Marketing & Sales Plan and Capital Budget Ensure that monthly financial outlooks for Rooms and Food & Beverage are on time, on target and accurate Ensure full compliance to Hotel operating controls Actively involved in the recruitment process of leadership positions within the operating departments Follow department policies, procedures and service standards Follow all safety policies Other duties as assigned Qualifications Your experience and skills will include: At least 5+ years minimum experience in a similar role A bachelor's degree in business, hospitality, finance or a related field is required Previous Property Operations Director experience preferred Strong working knowledge of Property Manager (Opera Cloud) Detail oriented with strong analytical skills Strong oral, written, and interpersonal skills to communicate with all levels of organization Knowledge of financial concepts and market trends Proven ability to lead by example, build effective teams, and achieve results. Demonstrated ability to develop and maintain key business relationships with internal and external stakeholders Ability to work cross-functionally, convey complex issues clearly, and maintain confidentiality. Excellent organizational skills with the ability to manage multiple priorities and maintain high attention to detail in a fast-paced environment Additional Information What is in it for you: Salary Range: $185,000 - $210,000 USD Discounted hotel rooms and food & beverage rates to employees at our sister properties around the globe. We provide learning programs through our Academies to promote growth and development so that you can perform at your full potential Opportunity to develop your talent and grow within your property and across the world! Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21 and WATCH Competitive Health Benefit Package within 30 days of employment 401(k)/Roth IRA Eligibility after 60 days of employment Cell Phone Usage Reimbursement Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit ************************** Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS" Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. We commit to a future where diverse identities are celebrated, and equitable and inclusive practices are woven into the fabric of everything we do as an organization. Fairmont Century Plaza is an Equal Opportunity Employer EEO M/F/V/D Visa Requirements: Must provide proof of current eligibility to be employed in the United States of America.
    $185k-210k yearly 60d+ ago
  • Best Western Hotel Manager

    Best Western-Moreno Valley 4.3company rating

    Hotel director job in Moreno Valley, CA

    Job Description GENERAL MANAGER Reports To: Director of Operations Requirements: College or higher level of education 3 years hotel operations experience with a minimum of 2 years at the management level (General Manager or Assistant GM preferred) Knowledge of Choice or similar branded hotel systems. Must be an effective leader, self-motivator, team builder, and willing to work 50+ hours per week; at a minimum of 5 days per week. Summary: Manages hotel to ensure efficient and profitable operation by performing the following duties personally or through subordinate supervisors. General Responsibilities: Optimize and maximize guest and associate experience. Responsible for the overall success of the hotel, using effective leadership skills to drive revenue, maximize profits, and ensure quality. Effectively manage and motivate associates to ensure achievement of overall financial results, guest, and associate satisfaction. Champion of the hotel's internal and external communications and record keeping. Ensures that corporate, divisional, department policies and procedures are adhered to all levels. Primary Functions: Revenue: Aggressively pursue revenue goals, effectively utilize yield management and revenue maximization tools, and prepare and manage the annual budget. Profit: Effectively manage and control all operational expenses including labor, overtime, supplies, etc., enforce Fine Hospitality's procurement guidelines, and seek and implement cost saving strategies. Quality: Guest Service - Ensure that the hotel meets and exceeds Fine Hospitality and brand standards for guest satisfaction. Training - Analyze service and quality issues, identify training needs, ensure implementation of training programs to optimize results, and adhere to Fine Hospitality training guidelines and policies. Sales and Marketing - Provide leadership support and direction to the sales team, if applicable. Take an active role in the preparation and implementation of the hotel's Sales and Marketing Plan, prospects and make sales calls, and capitalizes on all revenue opportunities. General Manager is constantly aware of new market trends and activities of competitors and makes changes to operations to stay competitive. Community Involvement: Ensure good standing in the community by developing and maintaining relationships with local organizations such as the Chamber of Commerce, Convention and Visitors Bureau, other hotels, local schools, local government and other community and civic organizations. Leadership: Leading - Motivate, coach, and train team members, set goals and hold team members accountable, and provide appropriate feedback, rewards, and recognition. Work Ethic - Demonstrate a high level of integrity, take ownership of personal and team actions, communicate effectively, promote collaboration, nurture a positive, professional work environment, and adhere to Fine Hospitality's Standard Operating Procedures. Financial: Is able to effectively interpret financial results in regard to revenue, payroll costs, and expenses. To assist in the preparation of the Annual Operation Budget this will form part of the business plan. To establish and monitor cost and expense control systems and procedures to achieve budgeted operation results. Is able to take corrective measures and actions to ensure highest possible profitability. Maximizes revenue through a pro-active approach. Specific Responsibilities: Send a daily end of the day activity and accomplishment email to Director of Operations or immediate Supervisor. Develop and implement the approved business plan to attain and exceed the financial goals. Maintain a high personal visibility throughout the property. Gain and maintain excellent knowledge of local competition and general industry trends. Handle any emergencies at the hotel. Schedules himself/herself to be available during peak operation hours monitoring service and cleanliness standards. Addresses complaints and solves problems at the hotel. Responsible for training all employees to project professionalism and provide friendly and efficient service. Actively manage the financial statement and review and critique performance in a timely fashion. Train financial responsibility to the management team Assess and/or ensure regular and timely assessment and performance reviews of all hotel associates and the processing of all personnel records. Closely monitor and take part in sales solicitation activities. Conduct daily individual meetings with each department head/manager to review prior day's outcomes and today's goals. Conduct prescheduled weekly meetings with the department heads/managers. Conduct a monthly safety meeting to ensure safety policies and procedures are known and followed by all associates. Create a safety committee that follows written guidelines. Ensure all associates are trained on security and emergency procedures. Ensure that all property equipment is in good working condition. Successfully maintain adequate staffing. Handle all supervisory responsibilities in accordance with SOPs, training programs and applicable laws. Maintain a correspondence file which is readily available for ease of reference. To experience the hotel rooms and services: To stay overnight at the hotel once per year utilizing different room types on a rotating basis to feel guest experience. Optimum Attributes: Willing to take responsibility and accountability for the team. Well-groomed and professional appearance. Willing to work on weekends and holidays if required. Effective communication skills. Effective computer skills. Good listener and reasoning abilities. Emphatic and tolerant. Open with praise, discreet with criticism. Consistent and congruent. Rational, prudent and practical. Performance Standards: Performance shall be measured by budgeted REVPAR, MSI Index, Guest Satisfaction Index (GSI) and Associate Satisfaction Index (ASI).
    $85k-137k yearly est. 2d ago
  • Barback - Kimpton La Peer Hotel

    Kimpton Hotels & Restaurants 4.4company rating

    Hotel director job in West Hollywood, CA

    **Why We're Here** We believe heartfelt, human connections make people's lives better. Especially the people who work here. Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then, and it is still our purpose today. Your work here has meaning. You're here to improve the lives of coworkers, guests, owners, communities, and together we make that happen. It's what drives all that we do. Every day you can improve lives in your own, unique way and you can expect the same in return. It all starts with you. **How We're Different** Our San Francisco-born entrepreneurial spirit and zest for life kick started this culture in 1981, and it shines through to this day. It all flows from you. The lively, rebellious, genuine you - with your diverse background, talents, experiences, and plucky personality - is fully welcome, and celebrated here. Because we know that when people can be themselves at work, they shine. That's what we seek out and celebrate. It's people of all kinds who share a knack for creativity and self-leadership. People who don't need to be told what to do to get things done. People who have an innate passion for making others' lives better. It adds up to a work environment that's a bit quirky, irreverent, exciting, uncommon, empowering, and downright exceptional. Guests feel it; you'll feel it too. **What You'll Do** Assist the bartender with stocking, cleanliness, equipment handling and maintenance. When necessary, serve food and beverages for the guests and service staff. All functions are carried out to maintain an environment of teamwork and to provide outstanding service to our guests. You'll act as an advocate for the bar/restaurant, be a creator of ridiculously personal experiences, and develop relationships with guests that will compel them to return. **Some of your responsibilities include:** + Greet and welcome our guests. + Check the service stations and tables to ensure accurate set-up and cleanliness. + Assist the restaurant dining services (if necessary), when and where appropriate. + Perform all necessary sidework, setup, and breakdown of the bar. + Follow uniform and grooming specifications. + Clean and change trash cans, fill and clean ice bins, stock beer, wine, juice, and other beverages. + Clean shelving, stainless steel, mixers, cups, blenders and soda guns. + Unpack deliveries, stock bar and change beer kegs. + Notify a manager if a guest is becoming intoxicated or rude to other guests. + We all wear multiple hats here at Kimpton. You may need to take on responsibilities outside of this job description at times, as we all do. **What You Bring** + 1 year of experience in a similar or supportive role is preferred. + Food Handler and Alcohol Awareness Certification (if applicable). + Able to prioritize multiple tasks in a dynamic environment. + Able to learn, retain, and present product, menu, and allergy information to guests. + Knowledge or ability to learn the restaurant point-of-sale system. + Restaurant inventory and invoicing software proficiency is preferred. + Hardworking, dedicated, with a real passion for hospitality. + Flexible schedule and are able to work evenings, weekends, and holidays when needed. Differences make a difference. We are committed to creating a culture that reflects the diversity of our hotel and restaurant guests. With that goal in mind, we encourage each of our employees to understand, accept, and celebrate differences among people. That includes different personalities, lifestyles, work styles, education, and experience. We also welcome and embrace people of all races, ethnicities, ages, religions, physical abilities, sexual orientation, gender identities and genders. For our complete EEO policy click here (**************************************************************************************************************** . **Be Yourself. Lead Yourself. Make it Count.**
    $85k-121k yearly est. 60d+ ago
  • Director of Rooms (90k-100k salary)

    Huntremotely

    Hotel director job in Riverside, CA

    The Director of Rooms is responsible for the direction and oversight of key guest contact departments within the Rooms division, their managers and their team members. Direct the activities of key guest contact departments by giving guidance, leadership and instruction to department heads. Responsible for overall budget approval authority for rooms division departments. Monitor all room related systems that impact the guest directly, to ensure proper procedures are in place and followed, which allow for an outstanding guest experience. Communicate with guests and team members both verbally and in writing to answer questions and resolve concerns. Facilitate the coordination of marketing initiatives, sales site visits and special housekeeping requests, reservations, etc., to ensure understanding by hotel operations of procedures that may have potential impact. Ensure guest reservation policies, standards and procedures are met. Ensure the effective resolution if any complaints, challenges occur. Ensure housekeeping procedures are efficiently followed and any issues are immediately resolved. Ensure guest check in/checks out procedures are efficiently followed and any issues immediately resolved. Manage and administer the Manager on Duty program, requiring weekend stayover and constant monitoring throughout the hotel and troubleshooting issues. Participate in property MOD program, weekly staff meetings, weekly Executive Committee meetings and safety committee meetings. Understand and apply the applicable Franchise and management's Standard Operating Procedures. Perform other duties as assigned.
    $72k-105k yearly est. 15h ago
  • Director of Rooms (90k-100k salary)

    Remington Hotels 4.3company rating

    Hotel director job in Riverside, CA

    The Director of Rooms is responsible for the direction and oversight of key guest contact departments within the Rooms division, their managers and their team members. Direct the activities of key guest contact departments by giving guidance, leadership and instruction to department heads. Responsible for overall budget approval authority for rooms division departments. Monitor all room related systems that impact the guest directly, to ensure proper procedures are in place and followed, which allow for an outstanding guest experience. Communicate with guests and team members both verbally and in writing to answer questions and resolve concerns. Facilitate the coordination of marketing initiatives, sales site visits and special housekeeping requests, reservations, etc., to ensure understanding by hotel operations of procedures that may have potential impact. Ensure guest reservation policies, standards and procedures are met. Ensure the effective resolution if any complaints, challenges occur. Ensure housekeeping procedures are efficiently followed and any issues are immediately resolved. Ensure guest check in/checks out procedures are efficiently followed and any issues immediately resolved. Manage and administer the Manager on Duty program, requiring weekend stayover and constant monitoring throughout the hotel and troubleshooting issues. Participate in property MOD program, weekly staff meetings, weekly Executive Committee meetings and safety committee meetings. Understand and apply the applicable Franchise and management's Standard Operating Procedures. Perform other duties as assigned.
    $73k-107k yearly est. 15h ago
  • Luxury Hotel General Manager - Beverly Hills (46 units)

    Sentral 4.0company rating

    Hotel director job in Los Angeles, CA

    Sentral is a network of communities redefining the way people live. Sentral's mission is to be the leading residential hospitality operator through superior performance, enhanced experience, and a network of connected communities. We take the convenience, connection, and comfort of home to new heights-we call it Home+. Our one-of-a-kind communities offer unrivaled locations, innovative tech-enabled services, and premium amenities to enhance everyday life. Sentral lets you live life on your own terms in the heart of the world's best cities: Atlanta, Austin, Chicago, Denver, Los Angeles, Miami, Nashville, Oakland, Philadelphia, Pittsburgh, Portland, San Francisco, San Jose, Santa Monica, Scottsdale, and Seattle, with more coming soon. Our core values reflect our commitment to our employees, as we are service first in our actions, value thinking like an owner, and continuously strive to make one another better. We strongly believe in continuous personal improvement, career growth and diversity in our workforce. With ongoing learning & development offerings, leadership coaching and mentorship programs, we foster an empowered environment rooted in empathy and growth. Our team members are curious explorers who never stop learning and who strive for great outcomes. Learn more about us at **************** Position Overview and Responsibilities At Sentral, we are building a team of people-first focused individuals who thrive on going above and beyond. Ideal candidates will exemplify a can-do attitude, a growth mindset, and an entrepreneurial drive. Successful candidates will be proactive, solution-oriented, and have strong ownership of their work. The General Manager functions as the primary strategic business leader of the property. Strong business intelligence and proven success in customer service are required for the position's main aim: cultivating a culture of excellence in service and maximizing revenue and efficiencies for the organization. The role will take ownership of all property related matters. Direct responsibility for the property's P&L, financial performance, sales and revenue generation and delivering a return on investment to ownership. In addition, the General Manager ensures meeting the objective of exceeding guest and associate expectations. The responsibilities include but are not limited to development and implementation of property-wide strategies, scaling and oversight of our exciting new home share program, employing cost-control and revenue improvement programs as well as developing annual operating budgets and sales and marketing plans. Building relationships and fostering an environment of trust, strong communication and empowerment will be key to the success of this role. Enthusiasm, leadership and managerial skills are essential for motivating, supervising and training the onsite team with stand-ups to keep members up-to-date on the latest advancements. The ideal candidate is a natural leader and proven performer in high pressure, ever-changing environments who prioritizes a high level of service and customer experience above all. This is an in-person position located in Beverly Hills, CA. The shift schedule is Monday-Friday, but weekend availability is preferred. No onsite housing or discounts are offered with this role. What You'll Do: Champion Sentral standards, best practices, policies and procedures, and value of excellent in customer service Provide inspirational leadership, motivating team to achieve and exceed operational excellence Develop deployment strategies to market property and homesharing opportunity to increase market share Foster an open-door policy environment and culture of trust and community Create an environment that promotes team member engagement and growth Demonstrate dedication to acquiring, retaining, and developing talent by providing structure, direction, feedback and recognition while facilitating team processes and on-going training Establish appropriate presence in community to build relationships with key business partners and clients Actively participate in daily meetings to uphold operational efficiencies and interdepartmental communication Develop excellent rapport with residents and guests so they always feel loved Respond to resident and guest questions and concerns in a timely manner Work with the owners to identify community goals and objectives Analyze operational information for impact on NOI, identify trends and recommend appropriate strategies and adjustments Create and implement leasing goals, while managing an effective lease expiration program Manage a highly skilled on-site team with effective recruitment, training, motivation and development programs Achieve the highest possible net operating income through the implementation of effective cost control and revenue improvement programs Develop yearly operating budgets/forecasts and sales/marketing plans Accurately create, prepare and convey all operational and financial data to the Regional Manager in a timely manner Analyze and evaluate monthly and/or quarterly financial statements; write clear and concise owner's reports to substantiate the analysis Evaluate and recommend changes on rent/pricing strategies, and ensure websites and printed material are accurate and updated Effectively show, lease, and move in prospective residents; implement methods to ensure sales associates achieve the highest standards with shopping report scores Implement programs for resident retention and service request follow-ups Introduce and monitor effective lease renewal programs Effectively maintain product knowledge of community and competitive communities through consistent evaluation of market conditions and trends; ensure leasing staff develops similar knowledge Direct efforts to implement sales and marketing plans which effectively maximize rental income and result in high occupancy Oversee all aspects of property condition and maintenance related to home share turn, common area cleaning and repair, service requests and preventative maintenance programs Promote and teach safe work practices among on-site team and ensure all safety programs are implemented and followed Create staffing schedules and ensure they are consistent with community needs Adhere to established company standards and operating procedures Ensure compliance with all company, local, state and federal regulations and safety rules Perform other related duties and assignments as needed and assigned Skills and Experience High School Diploma or equivalent experience required; some college preferred A minimum of three years of experience in luxury residential property management or hotels Proven leadership experience required Must possess strong attention to detail and sales ability Knowledgeable about OSHA laws and regulations Strong decision-making and problem-solving skills Computer literate with capability in PMS software, MS Office and related communication tools Must possess a positive attitude and the ability to smile under all circumstances Willingness to participate in training in order to comply with new or existing laws Ability to work a flexible schedule, including evenings and weekends Demonstrated ability to diffuse and respond to customer concerns to avoid escalation of the problem Community Team Perks + Benefits Health & Wellness: We offer multiple medical, dental, and vision health plan options that begin the first month after your start date! There is one fully company-paid plan (no monthly premiums for you)*, and HSA and FSA options to set aside pre-tax dollars. *Premiums apply for spouse, dependent, or family coverage plans Invest in Your Future: Eligible after just three months of employment, we offer a 401(k) with a 4% company match to help you reach your savings goals. Time Off That Grows with You: In addition to 11 paid holidays, Sentral offers 8 different types of paid time off (PTO) to meet all of life's demands. These 8 types of PTO include personal days that have no waiting period to use, one floating holiday each year, Enrichment Hours for volunteering or career development, and more! Travel Discount: Team members (and their friends and families) receive travel discounts when they stay at a Sentral community. Deep Savings: All team members are Sentral receive discounted rates on pet insurance, attractions, rental cars, shows, events, and more! The following requirements are intended to reflect the expected work environment and physical demands of the role. Candidate must be able to perform the following activities with or without reasonable accommodation to be successful in the role: Work in a space that includes indoor and outdoor spaces, with and without covering Move throughout the property for extended periods of time Transport boxes and equipment weighing up to 20 pounds Communicate with other persons in the building Observe details in surrounding areas and on a screen If you require accommodations to the above listed job duties or would like to request accommodations during the interview process, please indicate so on your applications in the "Accommodations" section. Sentral is dedicated to creating a diverse and inclusive work environment that champions all backgrounds, identities, and voices. We strive to cultivate a space where our team members feel valued, and our residents feel loved. While there is no exact recipe for ensuring our residents feel loved, we believe a key ingredient is seeking and employing individuals that reflect the uniqueness of our residents. As an Equal Opportunity Employer, we do not discriminate based upon actual or perceived race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.
    $62k-95k yearly est. 59d ago
  • Hotel Manager

    Accor Hotels 3.8company rating

    Hotel director job in Los Angeles, CA

    Why work for Fairmont? At Fairmont, our passion is to connect our guests to the very best of our destinations. From the beaches of Hawaii to the deserts of the United Arab Emirates to the heart of London, our hotels offer guests extraordinary places, created by combining unique architecture, expressive decor and artistry, and magnificent features. Add engaging service, and the result is an unforgettable guest experience. Your team and working environment: What was true in 1966 remains true to this day: The Century Plaza Hotel is part of a visionary development intent on doing what others could only imagine. Previously deemed the "Western White House," (as the only venue outside the White House to host state dinners), Century Plaza's place in history remains unshakeable. A modernized take on luxury and elevated guest experience from product to people enlivens the real wow factor. This experience begins with a new kind of workplace, one where the energy is contagious, the stories are invigorating, and the challenges present inspiring opportunities to make your mark. We provide an environment of trust, respect, and integrity. A home away from home. Where diversity and inclusion are celebrated. Privacy and personal information are protected. Through Accor's Employee Value Proposition, we ensure fair treatment and a workplace free from discrimination & harassment. Job Description Hotel Manager Oversee all operational areas including Rooms (Guest Services, Front Desk, Fairmont Gold, Housekeeping, Engineering, Security and Spa), Food & Beverage (Lumiere, Lobby Bar, In Room Dining, The Pool). The primary focus of this role is to ensure that the hotel exceeds service standards in all guest contact areas of the hotel. The Hotel Manager will work with the Executive Committee Members and the Leadership Team to achieve this objective, while keeping the General Manager fully apprised of any actions to be taken, as well as progress made. What you will be doing: Reporting to the General Manager, responsibilities and essential job functions include but are not limited to the following: * Consistently offer professional, friendly and engaging service * Support the General Manager in the overall management and strategic direction of the hotel, assuming the responsibilities of the General Manager in their absence * Oversee the operations functions of the hotel, including but not limited to Food and Beverage and Rooms Division * Lead and support all departments in the achievement of their financial and operational targets through establishment of a positive culture, clear expectations and policy & procedural implementation * Assist in the preparation, presentation and subsequent achievement of the hotel's annual Operating Budget, Marketing & Sales Plan and Capital Budget * Ensure that monthly financial outlooks for Rooms and Food & Beverage are on time, on target and accurate * Ensure full compliance to Hotel operating controls * Actively involved in the recruitment process of leadership positions within the operating departments * Follow department policies, procedures and service standards * Follow all safety policies * Other duties as assigned Qualifications Your experience and skills will include: * At least 5+ years minimum experience in a similar role * A bachelor's degree in business, hospitality, finance or a related field is required * Previous Property Operations Director experience preferred * Strong working knowledge of Property Manager (Opera Cloud) * Detail oriented with strong analytical skills * Strong oral, written, and interpersonal skills to communicate with all levels of organization * Knowledge of financial concepts and market trends * Proven ability to lead by example, build effective teams, and achieve results. * Demonstrated ability to develop and maintain key business relationships with internal and external stakeholders * Ability to work cross-functionally, convey complex issues clearly, and maintain confidentiality. * Excellent organizational skills with the ability to manage multiple priorities and maintain high attention to detail in a fast-paced environment Additional Information What is in it for you: * Salary Range: $185,000 - $210,000 USD * Discounted hotel rooms and food & beverage rates to employees at our sister properties around the globe. * We provide learning programs through our Academies to promote growth and development so that you can perform at your full potential * Opportunity to develop your talent and grow within your property and across the world! * Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21 and WATCH * Competitive Health Benefit Package within 30 days of employment * 401(k)/Roth IRA Eligibility after 60 days of employment * Cell Phone Usage Reimbursement Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit ************************** Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS" Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. We commit to a future where diverse identities are celebrated, and equitable and inclusive practices are woven into the fabric of everything we do as an organization. Fairmont Century Plaza is an Equal Opportunity Employer EEO M/F/V/D Visa Requirements: Must provide proof of current eligibility to be employed in the United States of America.
    $63k-99k yearly est. 60d+ ago
  • Hotel Manager - Waldorf Astoria Monarch Beach Resort

    Hilton 4.5company rating

    Hotel director job in Dana Point, CA

    Join one of Southern California's most iconic luxury resorts. We're seeking a strategic, hands-on Hotel Manager to lead operations at Waldorf Astoria Monarch Beach. What You'll Do: Oversee day-to-day hotel operations Drive profitability while ensuring world-class guest and team member experiences Lead and develop department heads through coaching, evaluation, and support Implement brand standards and daily quality processes to elevate performance Partner with ownership and Hilton corporate leadership on strategic initiatives Serve as acting General Manager in their absence What We're Looking For: A seasoned luxury operator with strong leadership presence, proven success in hotel operations, and the ability to inspire teams to deliver unforgettable guest experiences. Learn More\: https\://*********************************** What are we looking for? Basic Qualifications: Hotel Manager or General Manager equivalent experience In-depth knowledge of luxury standards and offerings Experience in a leadership capacity at a $50M revenue or greater at a luxury property Proven success in ownership relations Preferred Qualifications: Hilton brand experience Local market expertise Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values: Hospitality - We're passionate about delivering exceptional guest experiences. Integrity - We do the right thing, all the time. Leadership - We're leaders in our industry and in our communities. Teamwork - We're team players in everything we do. Ownership - We're the owners of our actions and decisions. Now - We operate with a sense of urgency and discipline In addition, we look for the demonstration of the following key attributes: Quality Productivity Dependability Customer Focus Adaptability What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! The Benefits - Hilton is proud to have an award-winning workplace culture ranking #2 Best Company To Work For in the U.S. We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including: Medical Insurance Coverage - for you and your family Mental Health Resources Best-in-Class Paid Time Off (PTO) Go Hilton travel discount program Supportive parental leave Matching 401(k) Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount Debt-free education\: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more) Career growth and development Team Member Resource Groups Recognition and rewards programs Salary Range\: The annual salary range for this role is $225,000 - $260,000 and is based on applicable and specialized experience and location EOE/AA/Disabled/Veterans
    $65k-97k yearly est. Auto-Apply 60d+ ago
  • Hotel Staff

    Freehand 3.5company rating

    Hotel director job in Los Angeles, CA

    WHO ARE WE Freehand is on a journey. Appropriate, given that we're a shared accommodation brand. Freehand swung through the US coolest cities on its way to dominating the world. It burst onto the scene in the Americas with the launch of our properties in the country's biggest markets (NYC, LA, Miami and Chicago) with the acquisition of Freehand Hotels. Created for a new generation of urban travelers, Freehand combines the social culture of a hotel with innovative design by Roman and Williams, comfort and quality food and beverage at an affordable price. No biggie. Fast Company named us one of the top 50 most innovative global companies. We, of course, agree. Our spaces are safe and seriously social, in the proudest part of the beating heart of the cities we love. Cultural action, creative pulse and an outstanding way to waste some of the finite time the universe has given you - that's what Freehand offers. Holds true for staff and visitors equally, and while chic design is always the backdrop, every Freehand in every destination reflects the unique beat of that city's heart. ABOUT FREEHAND LOS ANGELES Housed in the historic Commercial Exchange building, our hotel in downtown Los Angeles is truly one-of-a-kind, featuring suites, premium hotel rooms and shared accommodations with interiors designed by Roman & Williams. The property is a new and exciting presence in the downtown LA scene, offering the classic Freehand accommodation experience for guests, while also fully integrating into the local community with a calendar full of events and activations at the Broken Shaker rooftop bar and pool, Rudolph's Bar & Tea bar, The Exchange Restaurant, and Cafe Integral. Situated in walking distance to local restaurants, bars, markets and hotspots, Freehand Los Angeles has a real buzz that makes it a pleasure to stay (and work) at.
    $61k-90k yearly est. 60d+ ago
  • HOTEL MANAGER

    OLS Hotels & Resorts 4.2company rating

    Hotel director job in Los Angeles, CA

    About our company: Springboard Hospitality is a premier third-party hotel management company with a 30+ year history transforming lifestyle hotels, from the islands of Hawaii to the tip of Florida. Springboard team members are a diverse mix of independent innovators, savvy storytellers, adventure-seekers, tech entrepreneurs, free-thinkers and community leaders making waves across one of the most diverse portfolios in the industry. At every level, the Springboard team is dedicated to going Above & Beyond to deliver hotels that transform people, properties & communities. From memorable moments at the front desk, to thoughtful room touches, to inspired onsite programming, the Springboard team is committed to empowering the traveler's journey-inviting them to experience the frequency of each hotel's locale, pushing authentic human connection, exploration, and discovery, while also driving revenue. Springboard values intentional culture, and whole-heartedly believes in nurturing, training, and empowering the careers of the hospitality leaders of today and tomorrow, encouraging them to travel and explore, through Springboard's award-winning portfolio. From work life balance to career development, Springboard values and invests in the greater team, reflected in zero corporate turnover during the pandemic, well positioned for continued growth through the future. *************************************** Primary mission: As the Hotel Manager, you will be a leader with previous managerial experience. You will have proven experience overseeing operations as well as potential experience in sales/revenue, human resources, finance, and communications departments if applicable. You are an expert communicator with a strong ability to delegate responsibilities and collaborate across a wide range of departments. Ultimately, you are driven by the desire to lead a team toward maximum productivity and efficiency. SCOPE OF WORK + TEAM * Reports to Regional Vice President of Operations * Supports the hotel and represents the company with all guests, clients, associates, and owners. RESPONSIBILITIES * They are responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives focused on driving revenue, controlling costs, providing guest and associate satisfaction, and delivering product and service quality. * Will work directly with Springboards RevGen Leaders (encompassing Revenue, Marketing, Social & Sales), Finance Teams and People & Culture Teams that support the hotels. ONGOING + EVERYDAY TASKS: * Meet or exceed established budgetary guidelines for the hotel. * Protect and enhance the value of all hotel assets through appropriate programs in maintenance, security, and housekeeping and through the capital budgeting process. * Ensure the timely and accurate completion of all period-end financial statements and reports, and provide controls to ensure the proper handling and accounting for all hotel receipts. * Weekly forecasting and planning of operating staffing ad cost expenditures to correspond to forecasted sales and costs. * Develop action plans to maximize occupancy and to maximize average rate. * Review and approve all operating expenses. * Maintain credit policies in sales, reservations, and front desk. * Credit meetings, supervision of collection of major accounts, review of aging reports, and approval of write-offs. * Develop and supervise programs that promote a positive work environment for all employees while ensuring that all employment-related processes and documentation comply with local, state and federal laws and regulations. * Perform other tasks associated as necessary in order to achieve the financial performance and goals of the organization. * Confers with administrative personnel and reviews activity, operating, and sales reports to determine changes in programs or operations required. * Directs preparation of directives to division or department administrator outlining policy, program, or operations changes to be implemented. * Promotes organization in industry, manufacturing or trade associations. * Assure regular repair, upkeep, and overall general maintenance of the hotel and provide a system of on-going maintenance of facilities and equipment. * Ensure all hotel policies and procedures are fully implemented in all departments, including safety, emergency guidelines, etc. * Manages all hotel employees (includes, Housekeeping, Engineering, Sales, Front Office, and Reservations). GUEST & TEAM MEMBER SAFETY * Adhere to Springboards guidelines to ensure the health, safety and comfort of our team members and guests. * Utilize and reinforce the use of Proper Protective Equipment (PPE) as required and in accordance with property specific guidelines. * Stay up-to-date with and ensure execution of all safety and sanitation procedures and standards. REACHING FOR THE TOP + EXTRAORDINARY RESULTS * Translate business plans into Team Member-level action that delivers results. * Lead and motivate property-level leadership teams and be accountable for successful delivery of business plans. * Explore new business opportunities, curate unique guest experiences, drive optimal profitability, and increase market share. * Promote a culture of innovation and collaborate with corporate support to improve guest satisfaction and profitability. * Measure and evaluate the success of property-level business strategies to inform future business plan enhancements * Monitor strengths and weaknesses of local market and competition. * Continually verify that business plans and actions have a positive impact on property performance. * Achieve budgeted KPIs including, but not limited to, departmental profit margins, GOP percentage and GOP $. PARTNER WITH REVGEN (REVENUE, MARKETING, SOCIAL & SALES) * Leverage past experience in fostering problem solving, thoughtful & results drive sales culture and approach. * Work closely with the RevGen team to develop revenue-generating strategies for property while identifying new business leads, develop tailored sales approaches, and actively pursuing leads in every segment with the sales team. * Verify that the Sales and Marketing strategy is aligned with business strategy and is effectively executed against established goals and hold Sales Leaders accountable for meeting established performance metrics. * Participate in weekly revenue & sales meetings, supporting efforts and driving performance and actively participate in driving a culture of revenue maximization. Lead daily business review meetings with revenue, sales and catering. * Verify that property leaders understand and leverage sales plans to full potential * Collaborate with Revenue Leadership on strategies and tactics to optimize topline revenues while being responsible for meeting or exceeding established Key Performance metrics for STRs RGI, ARI and MPI. HOTEL OPERATIONS * Curate the experience to ensure the guest journey is unique and memorable at every touchpoint. * Lead high-end Rooms Division (Housekeeping, Front Office and Engineering) teams in a luxury environment, achieving budgeted departmental profitability and pre-established GSS and engagement goals. * Ensure the guest arrival and departure experience is elevated and in keeping Springboards Above & Beyond service culture best practices. * Execute a standard for room product care, cleaning and maintenance such that rooms always look crisp and new. * Ensure cleaning and maintenance regimes are in-place and executed at the highest level. * Ensure landscaping and floral elements are lush and well maintained. * Ensure that Hotel Rooms division operations leaders are held accountable to pre-established key performance metrics. * Ensure the look, feel and scent throughout the property is on point with the property identity and true to its uniquely rooted location. IDEAL LEADERSHIP APPROACH * Demonstrate your leader and utilize interpersonal & communication skills to lead, influence, and encourage others; advocate sound financial/business decision making; demonstrate honesty/integrity; lead by example and seek first to understand. * Encourage and build mutual trust, respect and cooperation among team members. * Elevate service thought communication and assist individuals to understand guest expectations; provide guidance, feedback and individual coaching when needed. * Coaching and developing others by identifying the developmental needs of others by coaching, mentoring, or otherwise helping others to improve their knowledge or skills. * Model appropriate behaviors serving as a role model. * Communicate with all levels of Team Members - Provide accurate, timely, well-informed and polished communication by telephone, in writing, e-mail, or in-person. * Create a cohesive and high-performance Leadership Committee that continuously strives for, delivers world-class results, and fosters a culture of excellence. Mediocrity is not accepted. * Coach the Leadership Committee by providing specific, timely feedback and holds them accountable for performance; create learning and development opportunities for employees; create and effectively execute development plans for both direct reports based on their individual strengths, development needs, and career aspirations * Verify that all managers are doing the same for their direct reports; identify resource needs to strengthen property teams; create succession plans for future job openings; actively support the staffing process; verify effective work processes, systems and teamwork are in place to maximize individual and overall property performance. * Verify that all team members are treated fairly, and with respect. Build rapport with Team Members by fostering an environment of open communication and spending time with Team Members on the frontlines. Have an open door policy regarding availability to all employees; validate that pay and benefits are appropriate for labor market; recognize and celebrate the success of Team Members; collaborate with People & Culture to maximize engagement and monitor local labor environment to address issues as needed. GUEST EXPERIENCE + PR BUZZ * Foster a refined and attentive service culture that is in keeping with 4-star / 4- diamond standards. * Interact with guests and other customers on a frequent basis to obtain feedback about their experiences then evaluate feedback to recognize excellent Team Member performance. * Emphasize and hold leadership team accountable for addressing service areas of improvement or potential gaps, and for developing innovative ways to exceed guest expectations; * Establish presence in the market by actively promoting an exemplary property image, involving oneself in the local community, and by developing strategic alliances with local officials, businesses, and customers; anticipate needs of large groups or high profile guests in order to deliver flawless service; verifies that products, services, and events attain the appropriate publicity (PR buzz). Qualifications EXPERIENCE: * Prior Experience: * Minimum of three-year experience as Hotel Manager and/or Director of Rooms. * Experience in all areas of hotel management, including sales and marketing in a first-class hotel organization, daily management of all areas of operations involving people & culture, food and beverage, budget management, rooms, housekeeping, maintenance and landscaping. * Full-service property experience * IT Expertise: * Advanced knowledge of computer software (including Microsoft Office, outlook) and web analytics tools is preferred. * Education: * College Degree or equivalent education, i.e., hotel Business College * Subject Expertise: * Demonstrate a working knowledge of all property safety and security procedures as required maintaining a secure and safe environment for employees as well as guests. * Report any unusual occurrences and/or request to Supervisor. * Read and abide by all the regulations and rules of conduct stated in the Associate Handbook. * Must be service oriented with excellent customer service and sales skills * Must be able to effectively communicate to guests, management, and coworkers and read, write and understand the English language * Must be energetic and outgoing * Must possess excellent interpersonal and organizational skills * Must be able to follow directions with attention to detail, speed and accuracy * Must be a team player with the ability to work under minimal supervision * Must be able to multi-task in a fast-paced work environment * Must be able to understand and work with basic financial information and solve basic arithmetic problems * Must be able to type 45 wpm and have the ability to input data and access information on the computer * Must have proficient working knowledge of Microsoft Office, Opera; preferred. * Must be able to exercise confidentiality and discretion. OTHER EXPECTATIONS: * Abide by payroll policies, procedures and rules of conduct as stated in the Springboard Hospitality Associate Handbook. * Demonstrate a working knowledge of all company safety and security procedures. * Travel required: As needed for hotel familiarization, content creation shoots and to meet with colleagues. * Hours Required: Must primarily work during Springboard Hospitality business hours, Monday - Friday 8am - 5pm (PST), while understanding that the hotel business functions 24/7 and some weekend or holiday work may occasionally be required. Benefits: Springboard Hospitality offers an empowered working environment that encourages collaboration and flexibility. We offer a superior benefits package to employees who work 20 hours/week or more that includes: Full Time Benefits * Competitive Base Salary * PTO * Medical, Dental, Vision, Life, Pet Insurance * 401K * Costco Membership * Bereavement Leave * Management Contract Referral Program * Education Assistance Additional Per Position * Employee Rates at all of Springboard Hospitality's 35+ Hotels * Monthly Cell Phone Stipend * Dry Cleaning Services * Hotel Level Executive Bonus Program * Retention Bonuses * Lead Share Program * Associate of the Month/Quarter & Company-wide Associate of the Year Programs * Associate Referral Bonus Program Springboard Hospitality Core Values: * CONNECTED. We are plugged into people, technology and the cutting edge of culture. * INDEPENDENT. We are free-thinkers who embrace diversity and advocate for innovation. * COLLABORATIVE. We are collaborative and believe that the best solutions are found by working hand-in-hand. * PERSONALIZED. We are devoted to authentic human connection, personalizing our approach to the guests and owners that we serve. * DYNAMIC. We are analytic thought leaders who harness the power of data to maximize return on investment. OLS Hotels & Resorts LLC dba Springboard Hospitality (Springboard) is an equal opportunity employer. Springboard provides equal employment opportunity for all associates and prohibits discrimination based on race, color, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth, or breastfeeding), gender, religious creed (including religious dress and grooming practices), marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, genetic information and characteristics, sexual orientation, gender identity or expression, military or veteran status, or any other basis protected under federal, state, or local laws. Springboard also provides reasonable accommodations for qualified applicants and employees with disabilities or medical conditions in accordance with applicable laws.
    $61k-91k yearly est. 8d ago
  • Hotel Manager

    Fairmont 4.2company rating

    Hotel director job in Los Angeles, CA

    Why work for Fairmont? At Fairmont, our passion is to connect our guests to the very best of our destinations. From the beaches of Hawaii to the deserts of the United Arab Emirates to the heart of London, our hotels offer guests extraordinary places, created by combining unique architecture, expressive decor and artistry, and magnificent features. Add engaging service, and the result is an unforgettable guest experience. Your team and working environment: What was true in 1966 remains true to this day: The Century Plaza Hotel is part of a visionary development intent on doing what others could only imagine. Previously deemed the “Western White House,” (as the only venue outside the White House to host state dinners), Century Plaza's place in history remains unshakeable. A modernized take on luxury and elevated guest experience from product to people enlivens the real wow factor. This experience begins with a new kind of workplace, one where the energy is contagious, the stories are invigorating, and the challenges present inspiring opportunities to make your mark. We provide an environment of trust, respect, and integrity. A home away from home. Where diversity and inclusion are celebrated. Privacy and personal information are protected. Through Accor's Employee Value Proposition, we ensure fair treatment and a workplace free from discrimination & harassment. Job Description Hotel Manager Oversee all operational areas including Rooms (Guest Services, Front Desk, Fairmont Gold, Housekeeping, Engineering, Security and Spa), Food & Beverage (Lumiere, Lobby Bar, In Room Dining, The Pool). The primary focus of this role is to ensure that the hotel exceeds service standards in all guest contact areas of the hotel. The Hotel Manager will work with the Executive Committee Members and the Leadership Team to achieve this objective, while keeping the General Manager fully apprised of any actions to be taken, as well as progress made. What you will be doing: Reporting to the General Manager, responsibilities and essential job functions include but are not limited to the following: Consistently offer professional, friendly and engaging service Support the General Manager in the overall management and strategic direction of the hotel, assuming the responsibilities of the General Manager in their absence Oversee the operations functions of the hotel, including but not limited to Food and Beverage and Rooms Division Lead and support all departments in the achievement of their financial and operational targets through establishment of a positive culture, clear expectations and policy & procedural implementation Assist in the preparation, presentation and subsequent achievement of the hotel's annual Operating Budget, Marketing & Sales Plan and Capital Budget Ensure that monthly financial outlooks for Rooms and Food & Beverage are on time, on target and accurate Ensure full compliance to Hotel operating controls Actively involved in the recruitment process of leadership positions within the operating departments Follow department policies, procedures and service standards Follow all safety policies Other duties as assigned Qualifications Your experience and skills will include: At least 5+ years minimum experience in a similar role A bachelor's degree in business, hospitality, finance or a related field is required Previous Property Operations Director experience preferred Strong working knowledge of Property Manager (Opera Cloud) Detail oriented with strong analytical skills Strong oral, written, and interpersonal skills to communicate with all levels of organization Knowledge of financial concepts and market trends Proven ability to lead by example, build effective teams, and achieve results. Demonstrated ability to develop and maintain key business relationships with internal and external stakeholders Ability to work cross-functionally, convey complex issues clearly, and maintain confidentiality. Excellent organizational skills with the ability to manage multiple priorities and maintain high attention to detail in a fast-paced environment Additional Information What is in it for you: Salary Range: $185,000 - $210,000 USD Discounted hotel rooms and food & beverage rates to employees at our sister properties around the globe. We provide learning programs through our Academies to promote growth and development so that you can perform at your full potential Opportunity to develop your talent and grow within your property and across the world! Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21 and WATCH Competitive Health Benefit Package within 30 days of employment 401(k)/Roth IRA Eligibility after 60 days of employment Cell Phone Usage Reimbursement Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit ************************** Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS" Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. We commit to a future where diverse identities are celebrated, and equitable and inclusive practices are woven into the fabric of everything we do as an organization. Fairmont Century Plaza is an Equal Opportunity Employer EEO M/F/V/D Visa Requirements: Must provide proof of current eligibility to be employed in the United States of America.
    $185k-210k yearly 20d ago
  • Shade Hotel Redondo Beach General Application

    Redondo Beach Hospitality Company

    Hotel director job in Redondo Beach, CA

    Welcome to our General Application. You may apply here for any position. Thank you for your interest in Shade!
    $64k-106k yearly est. 60d+ ago
  • Hotel General Manager | Palihotel Hollywood

    Palihotel Hollywood

    Hotel director job in Los Angeles, CA

    The General Manager will oversee Front Desk, Housekeeping, Property Maintenance Team, Hotel Overnight Agents and the Food and Beverage Team. This description is a summary of primary responsibilities and qualifications. The is not intended to include all duties or qualifications that may be required now or in the future. ABOUT PALIHOTEL HOLLYWOOD: With a prime location on iconic Sunset Boulevard, Palihotel Hollywood features 74 guest rooms and suites, a guest-exclusive café and bar, and an oversized courtyard pool. If you're passionate about creating genuine connections, thrive in a dynamic hospitality environment, and find joy in elevating guest experiences, we invite you to join our team at Palihotel Hollywood! TASKS AT HAND: Directing Team Members: Ensure that the hotel operates in a way that follows the Company's unique approach to the community and authentic service-driven hospitality. Promote a positive work environment for all employees, ensuring that all employment-related processes comply with local, state and federal regulations. Hire, train, supervise, coach and counsel all team members to ensure employee performance consistency, diligent follow-through and accountability. Prepare and perform performance management evaluations. Guide team members in their jobs and development. Drive guest satisfaction by maintaining product and service quality standards, including regular property inspections, ensuring completion of brand and Company training programs and initiating corrective action as necessary. Ensure that team members have proper appearance and are wearing their uniforms according to policies and procedures. Verify that regular ongoing communication is happening within the departments (e.g., pre-shift briefings, team meetings, etc). Maintain adherence to Front Desk, Food & Beverage, Engineering and Operations related manuals. Create and ensure all SOP's, policies, procedures and service standards are followed. Set goals and expectations for team members using the performance review process that holds staff accountable for successful performance. Accept responsibility for the health, safety and welfare of the hotel guests and employees. Respond appropriately in the event of any hotel emergency or safety situation and comply with all local codes and ordinances with a focus on guest and employee safety. Communicate follow-up actions to team members as necessary. Meet with the Regional Director of Operations on a regular basis to review staffing requests, morale, disciplinary situations, and hotel employees. Able to aid in the development of existing personnel and assist in the recruitment of new employees. Conduct monthly Front Desk Team Meetings as well as weekly meetings with Food & Beverage, Sales & Marketing and Repairs & Maintenance team members. Lead the property Safety Committee and conduct regular meetings and walkthroughs following all required communication protocols and SOPs. Managing Guest Experience: Continuously strive to improve and maintain guest experiences. Review guest feedback with leadership team and verify that appropriate corrective action is taken for both positive and negative reviews. Respond to and handles guest problems and complaints. Stay visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction. Facilitate day-to-day creative solutions to address any obstacles in implementing the best guest satisfaction results possible. Manage and coach team members on guest recovery and service. Achieve quarterly trip Advisor review goals Property Maintenance & Housekeeping: Monitor condition of properties, cleanliness, cost control, and quality of product and service. Ensure the hotel is well maintained. Conduct comprehensive weekly walk-troughs with housekeeping, housemen and maintenance team members. Ensure quality of furniture, fixtures and other items are up to hotel standards. Supervise the preventative maintenance and regular scheduled cleaning programs. Obtain quotes and resolve repair needs ongoing. Manage relationships with suppliers and purveyors. Work with the Company's Design Studio Manager(s) to facilitate ongoing FF&E requirements. Drive monthly housekeeping as well as maintenance review meetings. Property Cost Control & Managing Revenue Goals: Monitor Operations performance against budgets. Manage property departmental checkbooks on a weekly basis. Reviews labor standards on a weekly basis to ensure satisfactory controls are in place. Focus on maximizing the financial performance of the department. Coach and support Operations team to effectively manage occupancy, rate, wages and controllable expenses. Ensure property repairs and upgrades are performed in a cost effective and timely manner. Drive monthly cost review meetings with department heads. Confer with Controller on an ongoing basis. Financial Reporting and Owner Relations: On a monthly basis, work with the Senior Corporate Director of Operations and the Accounting department to publish monthly financial packs. On a monthly basis, represent the property operations team during ownership calls. Develop positive owner relationships. Support in the development of the annual operating budgets and timely analysis of financial results to verify accurate financial representations on a monthly basis Food & Beverage: Work with the property F&B management teams, to monitor performance against budgets on a weekly basis. Oversee the management of F&B departmental checkbooks on a weekly basis. Focus on maximizing the financial performance of the department. Work with property F&B management teams, as well as with the Director of Restaurants to ensure property repairs and upgrades are performed in a cost effective and timely manner. Oversee all Food & Beverage functions to ensure excellent customer service, quality control of products, and to maximize departmental revenue and profits. Ensure Food & Beverage team members provide professional, friendly and engaging customer service. Ensure all service standards and protocols are being followed for both Front and Back of House staff. Ensure any customer concerns are being addressed quickly and professionally. Manage all Food & Beverage operations budgets. Develop and implement cost-saving and profit-enhancing measures as appropriate. Review, prepare, and update forecast as needed Assist Events Manager to plan, organize and execute special events. Works with the Executive Chef to develop and implement menus and give input on menu items, as appropriate. Interview, select, train, counsel, and discipline all Food & Beverage team members and activities. Work directly with staff to ensure all Food & Beverage quality, service, and cleanliness standards are strictly adhered to. Ensure all opening and closing duties are conducted at the appropriate times and done in an efficient, effective, and timely manner, and done to company standards. Host regular Food & Beverage team meetings, in conjunction with other Food & Beverage leadership. Sales & Marketing: Have regular active involvement in the Sales, Marketing and Revenue Management functions, including driving key sales metrics (RevPAR, ADR, Occupancy) Work with the Sales & Marketing leadership team to develop effective strategies to address room sales potential. Work with Sales & Marketing leadership oversee execution as well as remove any obstacles to success and assure appropriate resources are available to achieve business results. Other Duties Assigned: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. WHAT WE ARE LOOKING FOR: Must possess a positive attitude Must be service oriented Must be able to multi-task Must possess excellent interpersonal, analytical, and managerial organizational skills Ability to perform job functions with attention to detail, speed and accuracy. Ability to prioritize and organize. Be a clear thinker, remaining calm and resolving problems using good judgment. Intermediate Microsoft Office skills (Excel, Word); ability to adapt to new technology and systems Perform job junctions with attention to detail, speed and accuracy. Prioritize, organize, and follow up. Be hands-on, with a “roll-up-your-sleeves” attitude Be a clear thinker, remaining calm and resolving problems using good judgment. Follow directions thoroughly. Work with minimal supervision. Ability to carry up to 40lbs. Ability to walk, stand and bend continuously throughout the day. Must be able to stand for long periods of time. WHAT'S IN IT FOR YOU: A competitive compensation package including medical, dental, vision, and life insurance. 401(k) retirement plan (future you will love this one!) Paid time off, holiday pay, and sick pay when you're under the weather. Career advancement in an organization committed to helping star employees thrive. There's also an opportunity to expand your career trajectory as we are a fast-growing company with hotels and restaurants in multiple cities. Professional development that sets you up for success across multiple hospitality career paths. A collaborative work environment where your creative ideas can come to fruition. Amazing employee discounts on hotels and dining across our entire portfolio (18 hotels and more to come!) Hands-on training with a nimble team. Palisociety is an Equal Opportunity Employer committed to hiring a diverse workforce and sustaining an inclusive culture. Palisociety does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state, or local laws. Privacy Notice: For information on the California Consumer Privacy Act of 2018 (“CCPA”), California Privacy Rights Act of 2020 (“CPRA”), and other California privacy laws, please go to the Palisociety Careers page at ******************* and ******************** to view the notice. For more information, visit ******************* or follow @palisociety For more information, visit lepetitpali.com or follow @lepetitpali For more information, visit ******************** or follow @arrivehotels We are an E-Verify Employer/Somos un empleador de E-Verify.
    $64k-106k yearly est. 60d+ ago
  • Shade Hotel Manhattan Beach General Application

    Manhattan Inn Operating Co

    Hotel director job in Manhattan Beach, CA

    Welcome to our General Application! You may apply here for any position. Thank you for your interest in Shade!
    $64k-106k yearly est. 60d+ ago
  • General Manager - Select Service Hotel | Central California

    Marvin Love and Associates

    Hotel director job in Los Angeles, CA

    Job Title: General Manager - Select Service Hotel Company: Marvin Love and Associates Compensation: $110,000 - $120,000 + 20 - 30% Bonus Marvin Love and Associates is seeking a highly skilled and motivated General Manager for a select service hotel located in Central California. The successful candidate will have a strong background in hotel management and a passion for delivering exceptional guest experiences. This role demands a strategic leader who can oversee daily hotel operations, enhance profitability, and lead a dedicated team to achieve the highest standards of service. Responsibilities: Manage all aspects of hotel operations, ensuring smooth functionality and excellent guest service Develop and execute operational strategies to achieve and exceed budgeted revenues and control costs Lead, mentor, and develop hotel staff, fostering a positive and productive work environment Oversee the recruitment, training, and performance management of hotel personnel Monitor financial performance and implement corrective action plans when necessary Ensure compliance with brand standards and health and safety regulations Build relationships with guests to enhance loyalty and revenue generation Implement marketing initiatives and promotional campaigns to maximize occupancy Requirements Requirements: Bachelor's degree in Hospitality Management, Business Administration, or a related field Minimum of 5 years of hotel management experience, preferably in a select service property Strong interpersonal and communication skills Proven track record of achieving financial targets and improving operational efficiency Knowledge of revenue management and marketing strategies Ability to lead a team and enhance staff performance Strong problem-solving skills and attention to detail Flexible schedule with availability to work nights, weekends, and holidays as needed Experience with hotel management software and reporting tools Benefits Retirement Plan (401k, IRA) 💰 Salary: $95k+ 20% Company Profit Sharing Health Care Plan (Medical, Dental & Vision) Life Insurance (Basic, Voluntary & AD&D) Paid Time Off (Vacation, Sick & Public Holidays) Family Leave (Maternity, Paternity) Training & Development
    $95k yearly Auto-Apply 60d+ ago
  • Hotel Maintenance

    Inland Empire Hotel Management LLC

    Hotel director job in Fontana, CA

    Job DescriptionBenefits: 401(k) Employee discounts Free uniforms Benefits/Perks Competitive wages Thorough training on proper cleaning and disinfecting Fun and Energetic Environment Ongoing training Job Summary We are looking for a professional Hotel Maintenance person to join our team. You will be responsible for taking care of our hotels infrastructure and planning renovation and repair projects. As the Hotel Maintenance person, you should have experience with electrical, plumbing, and HVAC systems. You must be organized and committed to meeting health and safety standards at all times. Your primary goal is to ensure our hotel is safe and functional for guests and employees. Responsibilities Inspect hotel regularly to ensure it meets safety standards Arrange for routine maintenance in hotel rooms and public areas Undertake repair and maintenance projects without disturbing guests Update operational procedures and process manuals, as necessary Communicate all problems and resolve them or make recommendations to upper management for resolution Manage relationships with contractors and service providers in absence of Manager. Qualifications Degree or certificate of completion from a trade school preferred; or commensurate education and experience accepted Hotel maintenance or construction experience preferred Ability to quickly diagnose the root cause of failures and suggest appropriate solutions In-depth knowledge of health and safety regulations Demonstrated ability to communicate effectively in person, via phone, and in writing with the site staff and internal partners, external vendors, and groups of residents
    $50k-76k yearly est. 6d ago
  • Hotel Operation Manager San Bernardino

    Greens Operations Inc.

    Hotel director job in San Bernardino, CA

    Job Description Are you the One? If you have 3 years Hotel front office experience with a minimum of 1 year at the supervisory level with a High School diploma or higher-level education and ready to work the evening shift, this may be the opportunity for you! Key Responsibilities Directly supervise all front office personnel and ensure proper completion of all front office duties. Direct and coordinate the activities of the front desk, reservations, guest services, and telephone areas. Ensure the proper appearance of the lobby and all public areas, including the complimentary breakfast area. Act as the Manager on Duty (MOD) when scheduled as such by the General Manager. The ideal candidate will: Send Greens Light: Send a daily end of the daily activity and accomplishment email to the General Manager and a copy to the VP Operations. Be proficient in the use of the property management system, and train front desk personnel on the system. Have a good understanding of all of hotel operating procedures. Enforce all existing and new policies and procedures with the front office and breakfast area staff. Maintain proper staffing in all front office areas and the breakfast area. Prepare and post the front office and breakfast area staff work schedules in a timely fashion. Conduct regular performance reviews of the front office and breakfast area staff. Constantly monitor front office communications logs. Monitor appearance of all front desk and breakfast area staff, to ensure they are following company uniform policy. Conduct weekly departmental meetings, and individual meetings as needed. Supervise delegated responsibilities and follows up. Be proficient on the use of all front office equipment such as credit card machine, copier, and fax. Exhibit good leadership skills. Maintain all equipment, conduct an inventory on the last day of each accounting period, and maintain office and breakfast area supplies at par. Inform the General Manager of any unique situations or unusual developments in front office operations. Handle guest complaints effectively. Be willing and able to work any shift, including audit and fill in when other employees are not able to work their scheduled shift. Complete weekly schedules for front office and breakfast area staff as per standard operating procedures. Understand the Chart of Accounts in order to code the invoices for the Front Office and the breakfast area. Process reservations by mail, telephone, fax and central reservation systems referrals. Process reservations received from sales office and other hotel departments. Have complete knowledge of room types and offered rate plans. Open and close out discount rates on reservation systems when applicable. Fully understand the hotel's franchise policy on guaranteed reservations and no-shows. Process cancellations and modifications to reservations. Promote goodwill by being courteous, friendly, and helpful to guests, managers, and all other associates. What are we looking for? To fulfill this role successfully, you must possess the following minimum qualifications: Effective Communication skills Pleasing personality Good team player Good listener Well-groomed and professional appearance. Open with praise, discrete with criticism.
    $50k-76k yearly est. 29d ago
  • Director's Office Fellow

    Museum Associates 4.3company rating

    Hotel director job in Los Angeles, CA

    Director's Office Fellow (Regular, Full-Time) Director's Office Reporting to the Chief of Staff and Curatorial Assistant, the Director's Office Fellow supports the Director's Office in advancing the museum's global partnerships, scholarship, and the development and management of LACMA's Asian and Asian diasporic art collection and related programs, particularly those representing artists of South and Southeast Asian descent. The Fellow will work closely with staff across departments, including Curatorial and Development (specifically with the Head of Director's Strategic Initiatives, Asia), as well as with external partners and the public. This role offers valuable hands-on experience in curatorial research, collection management, and development initiatives, while contributing to the museum's broader goals of inclusion and collaboration. Responsibilities: Supports the Director's Office and Curatorial Department in furthering LACMA's mission of inclusive access, collaboration, and dialogue. Conducts research on the museum's collections, potential acquisitions, and artists or art movements, utilizing historical documents, archives, and scholarly resources, and consulting with experts as appropriate. Assists in the care, documentation, and cataloging of LACMA's Asian and Asian diasporic art collections, ensuring proper recordkeeping, storage, and conservation practices. Serves as project liaison for acquisitions, collection management, and programming with the Director's Office and participating stakeholders to ensure successful communication between all departments and global partners. Communicates with a wide range of stakeholders and participants by phone, email, and Zoom. Collaborates with colleagues across departments, such as Curatorial, Education, and Development, to support the creation of educational materials, lectures, tours, and workshops for diverse audiences. Contributes to public engagement through tours, talks, and digital outreach, including developing content that shares the museum's mission and exhibitions with visitors, donors, and the broader community. Reviews and provides input on materials for digital platforms, marketing, and educational initiatives; prepares and presents summary reports and project updates as needed. Works with other museum staff, including curators, conservators, educators, and development officers, as well as external stakeholders such as artists, scholars, and donors, to support various projects and initiatives. Conducts in-depth research on artists and stays up-to-date on industry trends and market developments. Participate in professional development opportunities, such as conferences, workshops, and networking events, to stay informed about emerging trends in art and museum practice. Provides general administrative support, including filing, copying, creating and updating spreadsheets, calendaring meetings, creating meeting minutes, and other duties as assigned by the Chief of Staff and Curatorial Assistant. Benefits: The expected hourly rate for this Los Angeles, CA-based position is $24.00, and the position is eligible for LACMA's comprehensive benefits package. LACMA is committed to providing its employees with valuable and competitive benefits as a core part of a strong overall employee experience. Qualifications: Bachelor's or Master's degree program in Art History, Curatorial Studies, or a related field. Minimum 2 years of prior museum and/or gallery experience is preferred but not required. (Qualifying internship and/or volunteer experience is acceptable.) Excellent research and analytical skills, with the ability to gather and synthesize information from diverse sources. Strong interest in modern and contemporary art, specifically South and Southeast Asian art and Asian diasporic art. Proficiency in Microsoft Office Suite, Google Suite, and familiarity with art history databases, including TMS (The Museum System) and Airtable databases, and resources preferred. Effective communication and interpersonal skills, with the ability to work both independently and as part of a team. Detail-oriented with strong organizational skills. A global mindset and interest in diverse cultures and perspectives.
    $60k-89k yearly est. Auto-Apply 32d ago
  • Hotel Maintenance

    Laguna Hi LLC 3.6company rating

    Hotel director job in Laguna Beach, CA

    Job DescriptionBenefits/Perks Competitive wages Thorough training on proper cleaning and disinfecting Career Growth Opportunities Fun and Energetic Environment Ongoing training Job Summary We are looking for a professional Hotel Maintenance Manager to join our team. You will be responsible for taking care of our hotels infrastructure as well as managing maintenance personnel and planning renovation and repair projects. As the Hotel Maintenance Manager, you should have experience with electrical, plumbing, and HVAC systems. You must be organized and committed to meeting health and safety standards at all times. Your primary goal is to ensure our hotel is safe and functional for guests and employees. Responsibilities Inspect hotel regularly to ensure it meets safety standards Arrange for routine maintenance in hotel rooms and public areas Undertake repair and maintenance projects without disturbing guests Supervise a team of maintenance technicians Update operational procedures and process manuals, as necessary Communicate all problems and resolve them or make recommendations to upper management for resolution Manage relationships with contractors and service providers Maintain budgets, expenses and activity logs Qualifications Bachelors Degree, Associate Degree or certificate of completion from a trade school preferred; or commensurate education and experience accepted Supervisory maintenance or construction management experience preferred Ability to quickly diagnose the root cause of failures and suggest appropriate solutions In-depth knowledge of health and safety regulations Demonstrated ability to communicate effectively in person, via phone, and in writing with the site staff and internal partners, external vendors, and groups of residents
    $52k-72k yearly est. 10d ago

Learn more about hotel director jobs

How much does a hotel director earn in Lake Forest, CA?

The average hotel director in Lake Forest, CA earns between $63,000 and $145,000 annually. This compares to the national average hotel director range of $49,000 to $133,000.

Average hotel director salary in Lake Forest, CA

$96,000
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