Hotel director jobs in Lauderhill, FL - 44 jobs

The General Manager owns overall property performance-guest experience, team culture, revenue growth, profitability, and asset care. You'll lead all departments (Rooms, Housekeeping, F&B, Engineering, Sales/Marketing, and Finance) to deliver consistent quality while meeting brand and ownership objectives. Key Responsibilities Leadership & Culture Set vision, standards, and cadence (daily stand-ups/weekly reviews); model a people-first, accountability-driven culture. Develop the leadership team; coach, recognize, and manage performance. Guest Experience & Brand Quality Achieve/exceed guest satisfaction, online reputation, and brand QA targets. Ensure effective service recovery and a safe, clean, welcoming environment. Financial Leadership Own the full P&L; deliver revenue, GOP, NOI, and flow-through to plan. Lead budgeting/forecasting; control labor and controllables; review daily/weekly performance and implement corrective actions. Commercial Strategy (Sales/Revenue/Marketing) Partner with Revenue Management on pricing, inventory, distribution, and overbooking/walk strategies. Direct local sales/marketing efforts, partnerships, and digital reputation; maximize ancillary revenue and upsell programs. Operations Excellence Ensure SOPs across Front Office, Housekeeping, Engineering, and F&B; uphold PCI, ADA, food safety, and brand standards. Oversee preventive maintenance and life-safety programs; minimize Out-of-Order rooms and guest-impacting incidents. People & Talent Workforce planning, hiring, onboarding, scheduling, and retention strategies; promote an inclusive, compliant workplace. Lead engagement, recognition, and training initiatives. Risk, Compliance & Community Ensure compliance with local/state/federal laws and permits; manage incidents, insurance claims, and vendor SLAs. Represent the property with community partners, tourism boards, and ownership. Asset Management & CapEx Plan and execute CapEx; track ROI and ensure quality, timeline, and closeout documentation. Systems & Reporting Ensure effective use of PMS, POS, RMS/CRS, CRM/guest feedback, CMMS, and HR/payroll systems. Deliver accurate, insight-driven reports and board/ownership updates. Qualifications 5-7+ years progressive hotel leadership with 2-4+ years as GM/Resort Manager or multi-department head. Proven P&L ownership, budgeting/forecasting, labor/cost control, and revenue management partnership. Track record improving guest satisfaction, online reputation, RevPAR Index, and GOP. Strong leadership, communication, and conflict-resolution skills; decisive and calm under pressure. Proficient with hotel systems (PMS, POS, RMS/CRS, CRM/guest feedback, CMMS, HRIS/payroll) and Microsoft 365/Google Workspace. Bachelor's degree in Hospitality/Business preferred; ServSafe/TIPS and CPO a plus (or willingness to obtain). Benefits We Offer: Competitive Salary: A comprehensive and competitive compensation package. Health Benefits: Full medical, dental, and vision coverage. Retirement Savings: 401(k) plan with company match to help secure your financial future. Paid Time Off (PTO): Generous vacation, sick leave, and paid holidays to promote work-life balance. Professional Development: Opportunities for career advancement, mentorship, and ongoing learning. Employee Discounts: Discounts on hotel stays and services across PHM properties. Wellness Programs: Access to health and wellness initiatives to support a balanced lifestyle. Flexible Work Environment: Options for flexible scheduling and work arrangements to promote work-life balance.

IRAS Group is a family-owned commercial real estate firm headquartered in Doral, Florida. Since 1985, the company has focused on developing, owning, and managing a diverse portfolio of properties, including hotels, office spaces, retail, mixed-use, and multi-family developments. With extensive expertise in development, property management, asset and portfolio management, as well as acquisitions and dispositions, IRAS Group adopts a hands-on approach to its operations. The company is driven by a commitment to achieving sustainable and opportunistic returns, particularly in the South Florida market. Role Description This is a full-time, on-site role located in San Antonio, TX, for a Marriott Hotel General Manager. The General Manager will oversee daily operations to ensure high-quality service standards, operational efficiency, and guest satisfaction. Responsibilities include leading the hotel team, managing budgets, maintaining compliance with brand standards, and driving revenue growth. The role involves supervising customer service, food and beverage operations, and other critical aspects of hotel management while fostering a positive team culture and operational excellence. Qualifications Strong General Management and Business Management abilities with experience in hotel operations. Proven expertise in Customer Service excellence and delivering exceptional guest experiences. Proficiency in Budgeting and financial management to oversee operational budgets effectively. Knowledge of Food & Beverage management, including restaurant and event operations within a hotel setting. Demonstrated leadership, communication, and team-building skills. A bachelor's degree in Hospitality Management, Business Administration, or a related field is preferred. Experience with Marriott brand standards and processes is a plus.

American Cruise Lines, the largest USA flagged cruise line in the United States, is looking to add Assistant Hotel Managers to our shipboard team for our 2026 season. American Cruise Lines only operates within the United States and has no more than 200 passenger vessels that create a one-of-a-kind small ship experience. With newly constructed vessels being added to our fleet, it is a great opportunity to join our shipboard management team. The Assistant Hotel Manager (AHM) is responsible for assisting the Hotel Manager to manage the Hotel Department to ensure the quality of service, consistency of standards, and guests' expectations are met. The Assistant Hotel Manager provides support to the Hotel Manager by supervising the shipboard hotel management team and ensuring that all employees follow approved company procedures including service standards for dining, culinary, housekeeping, shore excursions, onboard enrichment, guest services, customer service, customer interaction, crew morale, and training. The Assistant Hotel Manager is responsible for service excellence and superior guest satisfaction, which is a critical measure of success. The Assistant Hotel Manager is accountable for the performance of all Hotel Department crew members, particularly the hotel officers and executive chef. The Assistant Hotel Manager is expected to provide gracious hospitality to the guests while being safe, courteous, professional, and efficient. The Assistant Hotel Manager reports to the Hotel Manager. At American Cruise Lines, we are driven by our values-Optimism, Commitment, Patriotism, and Merit. These values shape our culture, our service, and our people, guiding us as we work together to Share America's Story on the Finest American Ships. Responsibilities: * Supervise the Housekeeping Manager and Restaurant Manager, at the direction of the Hotel Manager. * Assist Hotel Manager as directed. * Assists Restaurant Manager during all meal services. * Performs duties of Hotel General Manager when Hotel General Manager is off ship. * Prepares with Hotel Manager for turnover and handoff of duties during scheduled time off from ship. * Present and available during all meal services, either front or back of house including secondary dining outlet. * Supports the Housekeeping Manager and team in ensuring all guest spaces, rooms and public areas are cleaned and maintained. * Assists & verifies stateroom inspections. * Assists and verifies with Housekeeping Manager for the Turnaround Day process. * Oversees bartender steward ensuring secondary bar operations run smoothly. * Displays leadership and maintains professional presence. * Visible and available to all guests and crew. * Holds officers and crew accountable to American Cruise Lines' standards. * Complies with American Cruise Lines' Operations Manual, service standards, and procedures. * Assesses the performance of the management team and provides immediate corrective feedback. * Anticipates the needs of guests and crew. * Responds quickly to guest requests and ensures follow-through of service delivery. * Identifies problems, resolves immediately, and requests home office support as needed. * Assists with breakfast, lunch, and dinner services, cocktail hour, and onboard events. * Oversees crew orientation, training, scheduling, crew appearance uniform standards, and discipline. * Assists ship officers in achieving weekly sales goals. * Maintains impeccable cleanliness in passenger areas and ensures all housekeeping standards are followed. * Maintains sanitation and cleanliness standards of crew rooms. * Monitors shipboard business transactions, accounting, timecards, and home office reporting. * Completes daily ship inspection/walk through with HGM & HKM to ensure ship cleanliness as well as generate special projects. * Tracks all hotel maintenance items and ensures completion. * Creates consistent and positive crew experiences to improve employee retention. * Perform bartending duties as needed with other management personnel. * Expedite breakfast service in the main dining room, ensuring timely service and food quality that meets company standards. Qualifications: * Bachelor's degree in hospitality management or Hotel & Restaurant Management is preferred. * Minimum 3 years management experience at a full-service hotel, resort, or cruise ship. * Business degree may be considered with management and hospitality experience. * Military experience may be considered with management and hospitality experience. * Strong organizational skills and excellent verbal and written communication skills (English). * Proficiency in Microsoft Office Suite applications. * Available to travel and work a flexible schedule including 14 to 15 hour days for six to eight weeks at a time. * US Coast Guard regulated pre-employment drug test. * Transportation Worker Identification Credential (TWIC). Attributes for Success: * Ability to motivate, train, and assess individual and team performance. * Superior time management. * Ability to manage and solve problems. * Sense of urgency in all passenger, crew, and home office requests. * Positive attitude and receptive to continuous performance feedback. * Consistent, accountable, confident, assertive, and committed. Work Schedule: * 7 Days per week while onboard the ship. * 6 to 8 weeks working and living onboard the ship. * 1 to 2 weeks shore leave vacation. Perks: * Benefits package including medical, dental, and matching 401k. * Complimentary Travel Accommodations. * No living expenses aboard the ship (room and board are included). * Training programs to support you. * Continuous growth in the company. * Covered Expenses - American Cruise Lines provides travel to and from your assigned vessel, room and board, uniforms, and paid training from industry experts. * Job sites across the nation*

Full-time Description Sitting directly on the Atlantic Ocean, Pelican Grand Beach Resort boasts breathtaking views and instantly surrounds guests with a sense of old Florida grandeur. 156-rooms, 4 diamond, 3 outlets, a lazy river and beach front? Yes please! At Pelican, we often celebrate our employees' accomplishments. Are you all about being your best self, doing the right thing, bringing your natural smile and having fun? Then we hope to welcome you to our amazing family. We are excited that you are considering joining Pelican Grand Beach Resort! Summary The Director of Outlets (DOO) oversees and directs the daily operations of all Food & Beverage outlets, ensuring adherence to standards, smooth service, meeting guest expectations, and optimizing revenue. Plays a key role in guest satisfaction, addressing complaints and ensuring a positive guest experience. The ideal DOO also takes great pride in responsibilities that include the hiring, training, and development of staff, managing budgets, and maintaining service and sanitation standards. ESSENTIAL FUNCTIONS AVERAGE % OF TIME 30% Circulate on the outlet floor, continually checking with the guests and the service staff to ensure that everything is to the guests' satisfaction. Handle guests' complaints and thank the guests upon departure. Monitor and supervise set up and maintenance of dining room area to ensure that it is up to standard. 28% Control flow of room by seating guests in each section by rotation. Responsible for assigning and supervising all opening and/or closing side duties. Make entries into logbook. Assist with scheduling attendants and control of greeters, servers and bus attendants. 12% Conduct pre-meal meetings on a daily basis. Participate in ongoing training of employees to ensure that employees continue to improve their performance. Recognize outstanding performance by service personnel and handle discipline as per standard operating procedures. 15% Team Leadership: Manage, train, and develop staff, including managers and hourly employees to ensure consistency in performance, service levels and address performance fairly. 15% Key Administrative Responsibilities include but not limited to Budgeting and Financial Management, Inventory Management, Saff Management, Compliance, Marketing and Sales, and Data Analysis. Essential Functions include but not limited to: · Ability to lay out goals and develop strategies to accomplish said goals. · Forecast necessary staffing and costs to manage the outlet operations. · Forecast workloads and oversee the preparation of work schedules as prepared by subordinate managers. · To oversee the initial and continual training of all new and current food and beverage service employees by their department managers, conducting training classes for both management and hourly staff on a regular basis including training of all team associates with all menu items in detail and total knowledge of wine list. · Manage and control standards, performance, employees' conduct, dress code, appearance, sanitation, etc., according to established policies. · Managing weekly payroll prepared by department managers for hourly staff. · The ability to work in co-operation with the Chef and Sous-Chefs to ensure top quality and fair prices and to see that below standard items are never accepted or served. · Ensure that all equipment is kept in perfect working condition and report related deficiencies to ensure closure. · Manage wine stock properly including wine list elaboration and maintenance. · Regularly calculate and control Beverage cost; responsible for F&B budget, revenue and expenses. · Manage Human Resources relating to interviewing, evaluating, discipline, termination. · Manage all guest complaints in the food and beverage area and is charge of obtaining maximum results in the utilization and appearance of the food and beverage areas, the quality levels, performance and standards of service and develops new techniques of service towards maximum guest satisfaction at minimum operating costs. · Communicate efficiently with purpose, clarity, direction and assertively while being able to listen and collaborate effectively to achieve strategy &/or outcomes. SUPPORTIVE FUNCTIONS In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function based upon the particular requirements of the hotel: · Provide direct service to guests as needed, including, but not limited to, serving tables, bussing tables, seating guests and general clerical/cashier duties. · Member of the Executive Committee · Attendance at all scheduled training sessions and meetings is required. At Pelican, we take pride in supporting our initiatives towards Diversity, Equity, Inclusion and Accessibility. We have established a hotel committee to bring together a variety of thoughts, perspectives, and expressions - and we would love for you to share yours with the team! SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities: Extensive experience with technology is key including but not limited to: Microsoft Office, HMS, TOAST; knowledge of Avero and Profit Sword a plus. Financial knowledge, must have working knowledge of Profit and Loss statement. Due to the cyclical nature of the hospitality industry, the ideal candidate may be required to work varying schedules to reflect the business needs of the hotel. Ability to solve problems and make rational decisions. Working knowledge of federal, state and local laws governing equal employment opportunity and civil rights, occupational safety and health, wage and hour issues, and labor relations, including, but not limited to the federal and state laws (where applicable): Title VII, ADEA, Equal Pay Act, Pregnancy Discrimination Act, FLSA, ADA, OSHA, FMLA, and NLRA. Physical Demands Most work tasks are performed indoors. Temperature generally is moderate and controlled by hotel environmental systems; however, must be able to work in extreme temperatures like freezers (-10°F) and kitchens (+110°F), possibly for one hour or more. Position requires walking and giving direction most of the working day; must be able to stand and exert well-paced mobility for up to 4 hours in length. Length of time of these tasks may vary from day to day and task to task. Must be able to exert well-paced ability in limited space. Must be able to bend, stoop, squat and stretch to fulfill cleaning tasks. Must be able to lift up to 25 lbs. on a regular and continuing basis. Must be able to lift trays of food or food items weighing up to 30 lbs. frequently. Must be able to push and pull carts and equipment weighing up to 250 lbs. occasionally. Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity. Talking and hearing occur continuously in the process of communicating with guests, supervisors and subordinates. Vision occurs continuously with the most common visual functions being those of near vision and depth perception. Grooming: Must maintain a neat, clean and well-groomed appearance per The Pelican Grand Beach Resort's standards. Requirements QUALIFICATION STANDARDS Bachelor's Degree preferred. Experience required: 5+ years experience with hotel food and beverage operations. 5+ years experience food and alcoholic beverages. Previous Experience in a 4-Diamond or Convention Resort preferred Previous Leadership Experience over multiple outlets preferred Knowledge and Experience with P&L, Budgets, and Financials preferred Compensation: Please provide desired pay range in cover &/or online application. Noble House Hotels & Resorts are proud to encourage and support an environment where everyone can be a successful team member (come as they are) as their true authentic self. We are an equal opportunity workplace and employer that does not discriminate based on race, color, disability, gender/sex, sexual orientation, religion, national origin, age, veteran status, or any other protected status. We are committed to building a team (rooted in family) and a workplace where we are all able to be successful based solely on our individual qualifications, experience, abilities and job performance.

Job Description We're searching for a houseperson with exceptional people skills who is enthusiastic and courteous to make sure our hotel guests have a wonderful stay. We require a multi-talented person capable of handling a wide range of duties. Responsibilities for this position include keeping the hotel's public areas clean, such as hallways, meeting rooms, and lobbies. Additionally, you will help deliver guest-requested items such as amenities, rollaway beds, cribs, bedding, and perform any specially assigned tasks by housekeeping managers. Our ideal applicant has at least one year of housekeeping or houseperson experience, as well as a strong commitment to providing outstanding customer service. Please apply right away if this sounds like a great opportunity! Responsibilities: Retrieve clean linens from housekeeping storage facilities and distribute them to each floor Make deliveries to guest rooms for guest-requested items such as amenities, rollaway beds, cribs, bedding, and linens Assure a clean environment in the guest rooms, corridors, lobby, and other work areas Begin each shift by visiting assigned floors and collect trash, dirty linen, and other materials as instructed by management Provide the highest level of service by anticipating, listening attentively, and responding promptly to guests' needs Qualifications: Possesses a strong work ethic with exemplary organizational, time management, and communication skills Graduated high school, received GED or equivalent Experience with a variety of cleaning products and techniques Proven customer service experience with a strong guest-focused mentality At least 1 year of experience as a houseperson or housekeeper preferred About Company Dolce by Wyndham is a boutique upscale full-service hotel. It has 100 rooms, manual room keys, kosher catering, and a special designated Shabbos elevator that stops automatically on every floor. This new hotel has a rooftop pool, valet parking, and a rooftop Kosher restaurant & bar The Dolce by Wyndham is located at 5510 S. State Road 7, Hollywood, FL.

Be...an Innovator, a Motivator, a Leader, a Team Player - Most of all, Be Baywood! With our "It's My Pleasure!" philosophy we have become one of the Nation's fastest growing hotel development & management companies. Join us as our Hotel Houseperson at our Homewood Suites Miami Downtown/Brickell located at 1750 sw 1 st Avenue, Miami, FL 33129. (Room Count: 102) Successful Candidate will be able to : · Previous hotel housekeeping experience preferred; however, ability gained through 1+ years related employment (customer service) or on-the-job training may substitute for actual Front Desk experience. · Must possess excellent public relations skills and warm and friendly attitude Summary Performs routine duties in the cleaning and servicing of any area which may be assigned; supplies area with items which are required for the convenience and comfort of the guest. Job Duties Cleans drink and vending machines and all surrounding areas. Empties all trash receptacles and ashtrays in corridors and public areas. Cleans all outside area walkways; sweeps stairways and landings; cleans railings and washes all EXIT doors. Cleans public restrooms. Washes windows as per schedule. (Using Housekeeper's Report Form, sets schedule for window cleaning using dates as record.) Cleans elevators, tracks, chrome, and stainless steel at each landing. Spot-cleans walls and doors; removes cobwebs; cleans fire extinguisher areas. Wipes baseboards, railings, telephones, walls, vending areas, exit doors. Collects soiled linen from Room Attendant carts and delivers to area assigned. Vacuums all inside corridors and shampoos carpets. Assists in keeping all storage areas and linen rooms clean. Assists Housekeeper in checking supplies, opening cartons, and placing supplies neatly on shelves. Assists in making beds and cleaning rooms (flips mattresses periodically when necessary), as instructed by Housekeeper. Delivers room service and picks up room service trays when needed, where applicable. Delivers cribs and rollaway beds to guest rooms. Patrols pool area - cleans tables, empties garbage, removes used towels and replaces as necessary, cleans workout facilities. Reports to Housekeeper any necessary information. Removes dirty linen. Inspects exterior of building including parking lot for trash, empties receptacles, removes cigarette butts. Inspects marketing collateral, replacing expired or damaged items. Cleans & disinfects lobby bathrooms including: basin, toilet, tile, flooring, and walls using approved cleaning chemicals. Cleans mirrors, windows, vent cover, glass doors. Reports items that require repair or additional cleaning to the appropriate person/department. Restocks housekeeping cart. Vacuums hallways. Turns in all lost and found articles immediately as per proper procedure. Operates a light vacuum cleaner Collects soiled linen from Room Attendant carts and delivers to area assigned. Collects trash from Room Attendant carts, discarding them in main trash receptacle. Assists in making beds and cleaning rooms (flips mattresses periodically when necessary), as instructed by Housekeeper. Assists with deep cleaning efforts including moving furniture, shampoo carpets. Assists in keeping all storage areas and linen rooms clean. Checks supplies, opening cartons, and placing supplies neatly on shelves. Assists engineer with handling items/equipment which require team lifting. Additional duties may be added at any time at the discretion of management. Skills/Qualifications Educational/Vocational Preparation: · Some high school education (grade 9) preferred Additional Skills: · Ability to read and understand and communicate chemical labels, and Safety Data Sheets, Instructions. · Ability to gain knowledge of applicable franchise standards and procedures. · Ability to complete applicable housekeeping forms and to communicate any problems and/or unusual conditions to management · Ability to read and comprehend manuals · Ability to positively communicate with guests and co-workers. · Ability to work within scheduling guidelines. · Ability to work with minimal or no supervision · Ability to follow schedule and ability to perform physical labor. · Ability to read and understand chemical labels, and Safety Data Sheets, Instructions. · Requires ability to perform light to moderately heavy housekeeping duties using the approved chemicals and equipment Physical Demands: · Walking and Standing: 100% Must be able to carry 50 lbs. up to 25 feet. · Lifting, Push/Pull: 90% · Ability to lift up to 30 lbs. regularly. · Must be able to lift 50 lbs. to the waist, chest, and above the head. · Ability to push housekeeping or laundry cart regularly. · Sitting: none · Bending, Stooping, Reaching: 90% (throughout the entire shift). · Must be able to bend at the knees with up to 50 lbs., standing to an upright position. · Driving: none · Traveling: none Environmental Conditions: · Inside: Protection from weather conditions, but not necessarily from temperature changes. · Outside: Some exposure to weather conditions (cleans parking lot), may assist maintenance during inclement weather. · Baywood Hotels is an Equal Opportunity employer and a drug-free workplace. EOE/M/F/Vets/Disabled Homewood Suites Miami Downtown is an EEO Employer - M/F/Disability/Protected Veteran Status View all jobs at this company

Job Title: Hotel Asset Director Department: 10014 - Hotel Asset Management Reports To: Director of Hotel Asset Management FLSA Status: Exempt Hotel Asset Director - Job Description The Hotel Asset Director is responsible for maximizing the performance, value, and long-term profitability of the company's full-service and select-service hotel portfolio, including food and beverage operations. This position oversees strategic planning, financial performance analysis, operational excellence, capital project execution, and food & beverage optimization. The role ensures that all hotel assets operate efficiently, profitably, and in alignment with company standards, regulatory requirements, and market expectations. Duties and Responsibilities Portfolio Strategy & Performance Management Develop and implement short-, medium-, and long-term strategies to enhance asset value across the full-service and select-service hotel portfolio. Maintain a strong understanding of hotel, food and beverage, and submarket performance drivers to inform strategic decisions. Conduct detailed financial analysis, including revenue management data, P&L statements, forecasts, and budget reviews. Lead monthly performance reviews with hotel leadership teams, providing guidance on operational improvements and revenue-generating opportunities. Identify and address safety, legal, or physical deficiencies and ensure full compliance with regulatory and brand standards. Food & Beverage (F&B) Oversight Oversee F&B operations across the portfolio, including full-service outlets, select-service offerings, catering, and the Roof Top Bar location. Perform property site visits to evaluate F&B service quality, food production, cleanliness, guest experience, and operational efficiency. Support and approve menu development, standardized recipes, costing, quality control, presentation, pricing, and production methods. Analyze catering menus to ensure effective cost control, menu standards, and inventory management. Conduct quarterly competitive analysis to ensure alignment with industry trends, guest expectations, and market pricing. Lead F&B concept development, branding, and integration into the annual business plan and budget. Work with Marketing to drive F&B promotions through in-house, digital, and traditional channels. Capital Projects & Asset Maintenance Champion and oversee capital improvement projects related to hotel and F&B operations, collaborating with design, construction, procurement, and third-party advisors. Ensure all projects are completed on schedule and within budget. Partner with the Manager of Procurement, Cost & Project Management to ensure product quality, pricing accuracy, and adherence to approved purchasing standards. Operational Oversight & Site Review Conduct comprehensive property reviews to assess asset condition, operations, brand compliance, and opportunities for performance enhancement. Monitor asset maintenance and collaborate with engineering, operations, and construction teams to ensure longevity and quality of company assets. Business Development & Special Projects Participate in special projects, including due diligence for acquisitions or dispositions, market evaluations, and asset repositioning strategies. Represent the company with franchise partners, trade organizations, and community stakeholders in matters related to hotel operations, food & beverage, catering, and events. Supervisory Responsibilities Supervise team members within the Hotel Asset Management Department, including hiring, training, performance evaluations, scheduling, and issue resolution. Provide leadership and direction to F&B and hotel operations teams as required. Qualifications Education & Experience Bachelor's degree (B.A./B.S.) required. 4-6 years of relevant hospitality asset management experience, including at least 5 years as a Regional Manager or Director in select-service or full-service assets; multi-brand experience preferred. Background in food and beverage operations, hotel operations, or corporate-level hospitality oversight strongly preferred. Skills & Competencies Language & Communication Skills Ability to read, analyze, and interpret financial reports, technical documents, and legal materials. Ability to respond to inquiries from customers, regulatory agencies, franchise partners, and business leaders. Strong writing skills, including the ability to prepare presentations, reports, and publications. Skilled at presenting information to executive leadership, ownership groups, public audiences, and boards. Technical & Leadership Skills Strong financial acumen with demonstrated ability in revenue management, budgeting, and P&L oversight. Expertise in hotel operations, asset management, and F&B management. Strong project management capabilities, including capital planning and execution oversight. Ability to lead cross-functional teams and collaborate across departments (operations, marketing, procurement, construction, finance, etc.).

Hold regular briefings and meetings with all head of departments Ensure full compliance with operating controls, policies, procedures and service standards Lead all key property issues including capital projects, customer service and refurbishment Handling complaints, and oversee the service recovery procedures Responsible for the preparation, presentation and subsequent achievement of the hotel's annual operating budget, marketing & sales plan and capital budget Manage on-going profitability, ensuring revenue and guest satisfaction targets are met and exceeded Ensure all decisions are made in the best interest Deliver budget goals and set other short and long term strategic goals Developing improvement actions, carry out costs savings Closely monitor the reports on a daily basis and take decisions accordingly Ensure that monthly financial outlooks for Rooms, Food & Beverage, Admin & General, on target and accurate Helping in the procurement of operating supplies and equipment, and contracting with third-party vendors for essential equipment and services Coordination with the head of departments for the execution of all activities and functions Overseeing and managing all departments and working closely with department heads on a daily basis Be accountable for the responsibilities of department heads and take ownership of all guest complaints Lead in all aspects of business planning Respond to audits to ensure continual improvement is achieved Corporate client handling and take part in new client acquisition along with the sales team whenever required Responsible for safeguarding the quality of operations both (internal & external audits) Responsible for legalization, occupational health & safety act, fire regulations and other legal requirements Working Place: Miami, FL, United States

Job Description We're looking for a highly motivated and experienced F&B Manager to assist the General Manager with managing all aspects of our Food & Beverage operations and ensuring high levels of guest service and satisfaction. Fluent in English, knowledge of Spanish or Portuguese and at least 2-year experience in similar positions in hotels or restaurants is a requirement. OnQ PMS experience and/or Hampton or Hilton Family of Brands experience is a plus. Ideal candidate must be hands-on, organized, team motivator and adhere to brand, hotel and health standards. This is not an office position and requires candidate to “Manage by Walking Around”. We require strong knowledge of and understanding of restaurant, bar and banquet operations. Food Safety Certification is required and Oracle/Simphony POS experience is a plus. Responsibilities include: • Assist General Manager with Daily F&B Operations, including Breakfast, Bar and Banquets. • Must be Trained to assist at front desk during off-peak hours or when needed. • Trained and ready to fill in for any F&B position or shift that is needed. • Support other Departments on peak hours or when needed. • Hiring, training, supervising, scheduling of all F&B staff. • Developing staff for future promotions within F&B. • Ability to directly supervise personnel in carrying out work schedules as well as spot checking to verify quality and employee performance. • Planning, coordinating and distributing the work among all F&B personnel. • Increase level of guest satisfaction by delivery of an improved product through employee development, job engineering and quality image. • Planning and implementing procedures, systems and controls to ensure an efficient F&B and hotel operations. • Maintain standards of food and beverage quality and guest service quality. • Achieve budgeted revenues and expenses and maximize profitability related to the F&B department and participate in the preparation of the annual hotel budget. • Contribute to the profitability and guest satisfaction perception of other hotel departments. • Develop short term and long term financial and operational plans for F&B department which support the overall objectives of the hotel. • Maintain inventory control procedures and reporting. • Inventory, Cost Control, ordering food, beverage and supplies within department's budget. • Manage in compliance with established company policies and procedures and in compliance with local, state and federal laws and regulations. • Maintain procedures for security of monies and maintains procedures for credit control and handling of financial transactions. • Receive departmental related guest concerns and ensures corrective action is taken. • Ability to communicate effectively with guests and fellow team members. • Commitment to deliver excellent services and quality to every guest and every task, every time. • Ensure OSHA, ADA and Health policies are adhered to. • Others that may have not been included on this list. * $1,000 Sign-on bonus to OnQ and/or PEP certified candidate * Plus, Quarterly Performance Bonus. * Sign-on Bonus payable after successful completion of initial 90-day employment period. * Must be a legal resident of the USA and authorized to work in the USA to apply. Must have previous required experience to apply.

We're looking for a highly motivated and experienced F&B Manager to assist the General Manager with managing all aspects of our Food & Beverage operations and ensuring high levels of guest service and satisfaction. Fluent in English, knowledge of Spanish or Portuguese and at least 2-year experience in similar positions in hotels or restaurants is a requirement. OnQ PMS experience and/or Hampton or Hilton Family of Brands experience is a plus. Ideal candidate must be hands-on, organized, team motivator and adhere to brand, hotel and health standards. This is not an office position and requires candidate to “Manage by Walking Around”. We require strong knowledge of and understanding of restaurant, bar and banquet operations. Food Safety Certification is required and Oracle/Simphony POS experience is a plus. Responsibilities include: • Assist General Manager with Daily F&B Operations, including Breakfast, Bar and Banquets. • Must be Trained to assist at front desk during off-peak hours or when needed. • Trained and ready to fill in for any F&B position or shift that is needed. • Support other Departments on peak hours or when needed. • Hiring, training, supervising, scheduling of all F&B staff. • Developing staff for future promotions within F&B. • Ability to directly supervise personnel in carrying out work schedules as well as spot checking to verify quality and employee performance. • Planning, coordinating and distributing the work among all F&B personnel. • Increase level of guest satisfaction by delivery of an improved product through employee development, job engineering and quality image. • Planning and implementing procedures, systems and controls to ensure an efficient F&B and hotel operations. • Maintain standards of food and beverage quality and guest service quality. • Achieve budgeted revenues and expenses and maximize profitability related to the F&B department and participate in the preparation of the annual hotel budget. • Contribute to the profitability and guest satisfaction perception of other hotel departments. • Develop short term and long term financial and operational plans for F&B department which support the overall objectives of the hotel. • Maintain inventory control procedures and reporting. • Inventory, Cost Control, ordering food, beverage and supplies within department's budget. • Manage in compliance with established company policies and procedures and in compliance with local, state and federal laws and regulations. • Maintain procedures for security of monies and maintains procedures for credit control and handling of financial transactions. • Receive departmental related guest concerns and ensures corrective action is taken. • Ability to communicate effectively with guests and fellow team members. • Commitment to deliver excellent services and quality to every guest and every task, every time. • Ensure OSHA, ADA and Health policies are adhered to. • Others that may have not been included on this list. * $1,000 Sign-on bonus to OnQ and/or PEP certified candidate * Plus, Quarterly Performance Bonus. * Sign-on Bonus payable after successful completion of initial 90-day employment period. * Must be a legal resident of the USA and authorized to work in the USA to apply. Must have previous required experience to apply.

The Assistant Director of Front Office plays a key leadership role in supporting the Director of Front Office in overseeing all front office operations to ensure exceptional guest service, operational efficiency, and team performance. This position assists in managing daily operations of the front desk, concierge, bell services, and guest services, while ensuring policies, procedures, and brand standards are consistently upheld. The Assistant Director of Front Office is instrumental in driving guest satisfaction, coaching team members, and maintaining a high level of professionalism and service excellence throughout the department. Essential Duties & Responsibilities Leadership & Management Assist the Director of Front Office in managing and supervising all front office team members, including front desk agents, guest service agents, bell staff, and concierge. Provide daily leadership, guidance, and support to the front office team to ensure smooth and efficient operations. Assist with recruitment, onboarding, training, scheduling, and performance management of front office staff. Conduct regular coaching, counseling, and performance evaluations to develop team members and maintain high standards. Lead by example in delivering exceptional guest service and maintaining a positive, professional work environment. Guest Experience & Service Excellence Ensure all guests receive a warm, professional, and personalized arrival and departure experience. Proactively engage with guests to anticipate needs, resolve concerns, and enhance overall satisfaction. Handle escalated guest complaints and service recovery situations with professionalism and discretion. Monitor guest feedback, reviews, and satisfaction scores; implement corrective actions as needed. Ensure VIPs, repeat guests, and special requests are properly recognized and handled. Operations & Daily Oversight Assist in overseeing daily front office operations, including check-in/check-out procedures, room assignments, and guest requests. Ensure accurate room status, availability, and inventory management in coordination with housekeeping and reservations. Support the development and enforcement of standard operating procedures and brand standards. Assist with preparing daily reports, shift reports, and operational summaries. Ensure cash handling procedures, billing accuracy, and financial controls are followed at all times. Collaboration & Communication Act as a liaison between Front Office and other departments including Housekeeping, Engineering, Reservations, Sales, and Food & Beverage. Participate in daily operations meetings and communicate key information to the front office team. Support group arrivals, VIP programs, and special events to ensure seamless coordination and execution. Scheduling & Payroll Assist in creating and managing staff schedules to ensure proper coverage based on business levels. Monitor labor costs and productivity in line with budgeted guidelines. Review timekeeping records and assist with payroll processing as needed. Training & Development Assist in developing and delivering training programs for new hires and existing team members. Ensure all front office team members are knowledgeable in systems, policies, procedures, and service standards. Promote continuous improvement and professional development within the department. Compliance & Safety Ensure compliance with all company policies, brand standards, safety regulations, and labor laws. Promote a safe working environment and ensure adherence to health and safety procedures. Assist in emergency procedures and act as a leader during incidents or evacuations. Other duties as assigned. Qualifications Bachelor's degree in Hospitality Management, Business Administration, or related field preferred. Minimum of 3-5 years of progressive experience in front office or rooms division operations. Previous supervisory or management experience required. Strong knowledge of property management systems (PMS), front office procedures, and guest service standards. Excellent leadership, communication, and interpersonal skills. Strong problem-solving and decision-making abilities. Ability to remain calm and professional in high-pressure situations. Flexible availability, including nights, weekends, and holidays. Physical Requirements Ability to stand and walk for extended periods of time throughout the shift while overseeing front desk and guest service areas. Ability to move throughout the property, including guest rooms, public spaces, and back-of-house areas, to support operations and team members. Must be able to lift, carry, push, and pull up to 25 lbs as needed (e.g., assisting with guest items, office supplies, or operational materials). Ability to bend, stoop, kneel, reach, and climb stairs as required in the performance of duties. Manual dexterity and visual acuity to operate computers, telephones, printers, and other standard office equipment. Ability to work in a fast-paced, high-energy environment while maintaining professionalism and focus. Ability to work extended hours, evenings, weekends, and holidays as operational needs require.

The Assistant Director of Front Office plays a key leadership role in supporting the Director of Front Office in overseeing all front office operations to ensure exceptional guest service, operational efficiency, and team performance. This position assists in managing daily operations of the front desk, concierge, bell services, and guest services, while ensuring policies, procedures, and brand standards are consistently upheld. The Assistant Director of Front Office is instrumental in driving guest satisfaction, coaching team members, and maintaining a high level of professionalism and service excellence throughout the department. Essential Duties & Responsibilities Leadership & Management Assist the Director of Front Office in managing and supervising all front office team members, including front desk agents, guest service agents, bell staff, and concierge. Provide daily leadership, guidance, and support to the front office team to ensure smooth and efficient operations. Assist with recruitment, onboarding, training, scheduling, and performance management of front office staff. Conduct regular coaching, counseling, and performance evaluations to develop team members and maintain high standards. Lead by example in delivering exceptional guest service and maintaining a positive, professional work environment. Guest Experience & Service Excellence Ensure all guests receive a warm, professional, and personalized arrival and departure experience. Proactively engage with guests to anticipate needs, resolve concerns, and enhance overall satisfaction. Handle escalated guest complaints and service recovery situations with professionalism and discretion. Monitor guest feedback, reviews, and satisfaction scores; implement corrective actions as needed. Ensure VIPs, repeat guests, and special requests are properly recognized and handled. Operations & Daily Oversight Assist in overseeing daily front office operations, including check-in/check-out procedures, room assignments, and guest requests. Ensure accurate room status, availability, and inventory management in coordination with housekeeping and reservations. Support the development and enforcement of standard operating procedures and brand standards. Assist with preparing daily reports, shift reports, and operational summaries. Ensure cash handling procedures, billing accuracy, and financial controls are followed at all times. Collaboration & Communication Act as a liaison between Front Office and other departments including Housekeeping, Engineering, Reservations, Sales, and Food & Beverage. Participate in daily operations meetings and communicate key information to the front office team. Support group arrivals, VIP programs, and special events to ensure seamless coordination and execution. Scheduling & Payroll Assist in creating and managing staff schedules to ensure proper coverage based on business levels. Monitor labor costs and productivity in line with budgeted guidelines. Review timekeeping records and assist with payroll processing as needed. Training & Development Assist in developing and delivering training programs for new hires and existing team members. Ensure all front office team members are knowledgeable in systems, policies, procedures, and service standards. Promote continuous improvement and professional development within the department. Compliance & Safety Ensure compliance with all company policies, brand standards, safety regulations, and labor laws. Promote a safe working environment and ensure adherence to health and safety procedures. Assist in emergency procedures and act as a leader during incidents or evacuations. Other duties as assigned. Qualifications Bachelor's degree in Hospitality Management, Business Administration, or related field preferred. Minimum of 3-5 years of progressive experience in front office or rooms division operations. Previous supervisory or management experience required. Strong knowledge of property management systems (PMS), front office procedures, and guest service standards. Excellent leadership, communication, and interpersonal skills. Strong problem-solving and decision-making abilities. Ability to remain calm and professional in high-pressure situations. Flexible availability, including nights, weekends, and holidays. Physical Requirements Ability to stand and walk for extended periods of time throughout the shift while overseeing front desk and guest service areas. Ability to move throughout the property, including guest rooms, public spaces, and back-of-house areas, to support operations and team members. Must be able to lift, carry, push, and pull up to 25 lbs as needed (e.g., assisting with guest items, office supplies, or operational materials). Ability to bend, stoop, kneel, reach, and climb stairs as required in the performance of duties. Manual dexterity and visual acuity to operate computers, telephones, printers, and other standard office equipment. Ability to work in a fast-paced, high-energy environment while maintaining professionalism and focus. Ability to work extended hours, evenings, weekends, and holidays as operational needs require. Requirements:

About us: As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world. At InterContinental Hotels & Resorts we want our guests to feel special, cosmopolitan and In the Know which means we need you to: Be charming by being approachable, having confidence and showing respect. Stay in the moment by understanding and anticipating guests' needs, being attentive and taking ownership of getting things done. Make it memorable by being knowledgeable, sharing stories and showing your style to create moments that make people feel special. A Shining Star Among Downtown Miami Hotels, the InterContinental Miami features the city's premier accommodations, convention, and meeting facilities. Overlooking sparkling Biscayne Bay, we provide a secure, inviting environment in a well-established area of the city. Priding ourselves on being ONE GREAT TEAM and honored as one of the TOP WORKPLACES of South Florida by the Sun Sentinel for the nineth year. Your day to day: The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. You'll also create the warm atmosphere that makes our guests feel at home in any location. As the Director of Front Office, you will manage all aspects of the front office areas which may include, but is not limited to guest registration, bell services, business center, telephone services, concierge services, club lounge, and guest reservations to ensure guest satisfaction and maximize hotel profitability. Adhere to all brand standards and desk merchandising. DUTIES AND RESPONSIBILITIES: Manage day-to-day operations and assignments of the front office staff; schedule, plan, and assign work. Develop and communicate departmental strategies and goals. Communicate and enforce policies and procedures. Recommend and/or initiate salary, disciplinary, or other staffing/human resources-related actions in accordance with Company rules and policies. Alert management of potentially serious issues. Ensure all staff is properly trained on systems, security and cash handling procedures, and service standards and have the tools and equipment needed to effectively carry out their job functions. Monitor front office staff to ensure guests receive prompt, professional attention and personal recognition. Ensure guests are greeted upon arrival. Respond appropriately to guest complaints. Implement appropriate service recovery guidelines in order to ensure total guest satisfaction. Schedule and regularly conduct routine inspections of the front office and public areas to ensure the appearance of such areas reflects highly on the hotel, brand, and Company. Develop actions plans to correct any deficiencies. Analyze guest satisfaction data and develop and implement plans to achieve established goals related to guest satisfaction scores, front desk activities, IHG One Rewards enrollments, etc. Achieve budgeted revenues, control labor costs & expenses, and maximize profitability within all areas of the front office. Participate in the preparation of the annual departmental operating budget and financial plans which support the overall objectives of the hotel. Maintain procedures for security of monies, credit and financial transactions, and guest security. Check billing instructions and guest credit for compliance with hotel credit policy Establish, implement, and maintain training and procedures for ISC to serve as a central communications point during emergency/crisis situations; develop and maintain relationships with local fire, police, and emergency personnel. Assist in managing hotel revenue generation and maximization through full utilization of company systems, business processes and specifications. Promote teamwork and quality service through daily communication and coordination with other departments. Key departmental contacts include Accounting, Revenue Management, Sales and Marketing, Catering, Food and Beverage, Housekeeping, and Maintenance. Interact with outside contacts: Guests - to ensure their total satisfaction Regulatory agencies - regarding safety and emergency matters Other contacts as needed (professional organizations, community groups) Perform other duties as assigned. May serve “manager on duty” as required. ACCOUNTABILITY: This job is the top Front Office job at a full-service hotel or at a regional extended-stay hotel, or reporting to a Director of Rooms Division at a large luxury or resort hotel. Typically supervises front desk agents, and bell/van services, reservations, ISC, etc. May oversee subordinate supervisors. Qualifications and Requirements: Bachelor's degree in Hotel Management/Business Administration, plus 3 years Front Office/Guest Service experience including management experience, or an equivalent combination of education and experience. Must speak fluent English. Other languages preferred. This job requires ability to perform the following: Frequently standing up behind the desk and front office areas Carrying or lifting items weighing up to 50 pounds Handling various objects Use a keyboard to operate various property management and reservations systems, etc. Other: Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with guests, employees and third parties that reflects highly on the hotel, the brand and the Company. Reading and writing abilities are utilized often when completing paperwork and management reports, interpreting results, giving and receiving instructions, and training. Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances are utilized frequently. Problem solving, reasoning, motivating, organizational and training abilities are used often. Ability to travel to attend workshops, specialized training and/or certifications, etc. May be required to work nights, weekends, and/or holidays. What we offer: The salary range for this role is $95,000 - $100,000 annually. This job is eligible for bonus pay. We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401(k), and many other benefits to eligible employees. Additionally, hotel discounts worldwide are available as well as access to a wide variety of discount programs and the chance to work with a great team of people. Most importantly, we'll give you the room to be yourself. IHG is an equal opportunity employer: Minorities/ Females/ Veterans/ Disabled.

Arlo Hotels an independent lifestyle hotel is now actively seeking a dynamic Director of Front Office . Are you someone who is passionate about people, driven by purpose, and clever in your approach? If so keep on reading!! Here at Arlo we strive to create a sense of awe that leaves those we touch wanting more”….. ABOUT ARLO WYNWOOD Known for its colorful murals, art deco, hip vibe, and Miami's best nightlife scene, Wynwood is the city's most vibrant district and will be home to Arlo Hotels' next property. Hopeful street artists come from near and far to tag their names on the walls of Wynwood; to stand alongside some of the world's best-known street artists. The surrounding streets of Wynwood feature warehouses that have been converted to art galleries, restaurants, late-night bars, artisan shops, and boutique clothing stores. Just 20 minutes from South Beach, Wynwood offers the ideal Miami urban escape. Launching its fifth hotel in the portfolio, Arlo continues to break ground, literally and figuratively, with the first hotel in the Wynwood district. The 217-room property, located at 2217 NW Miami Court, opened in November 2022. The hotel consists of 9 floors including a Penthouse suite, a spectacular rooftop pool with an outdoor bar, lounge chairs and four cabanas serving 360 views. The ground floor consists of a lobby lounge, retail shelves, grab and go bodega, as well as a full-serviced counter lobby bar and restaurant with indoor/outdoor seating. There will be a separate entertainment area, located on the northeast side of the property. The 3rd floor plays host to an outdoor courtyard with a bar and “beer garden”, a gallery space that concerts into two flex spaces, a game room which can be converted into a private room, interior bar with lounge spaces, a fitness rom, exterior yoga deck, and a hospitality suite. To bring the art vibes of Wynwood to the property, Arlo Wynwood will have interior artwork in collaboration with Indie Walls (an art curator of new and upcoming local artists) and an exterior facade which will feature graffiti and artwork by local Miami-based artists. This position is responsible for the daily operation of the front desk and liaising with any area impacting guest service. Plans, directs and coordinates activities to ensure exceptional service is achieved. Provides operational support, distributes information, trains, motivates and recognizes team members. Exercises independent judgement and initiative in the course of carrying out overall responsibilities. RESPONSIBILITIES AND AUTHORITIES: Is an inspirational leader able to motivate team members to be consistently engaged in serving others, always looking for opportunity. Always treats guests with courtesy and respect in a variety of situations. Displays honesty & integrity. Oversees the Front Office Department - Bell Person, Lobby Hosts and Assistant Front Office Managers. Conducts pre-shift meetings. Communicates effectively to staff using tools such as development reviews, training, departmental orientation and monthly departmental meetings. Motivates and develops team members. Maximizes room sales, room revenue and profit. Delivers outstanding service and creates memorable experiences. SPECIFIC DUTIES Leads and supervises the operational activities of the front office team within hotel guidelines to provide the highest standard of courteous service while permitting acceptable profit margins. Embraces and effectively lives Arlo Core values and culture. Assigns, coordinates, and supervises work activities of Lobby Hosts/Bell Attendants. Trains, mentors and develops Lobby Hosts & Bell Attendants. Prepares team member schedules, completes payroll, and monitors labor costs by reviewing daily schedule vs. occupancy and daily operational demands. Ensures work is completed to include shift closings, room deposits, refunds and rebates. All necessary paperwork is completed. Conducts Annual Performance Reviews with reporting team members. Responds immediately to all emergency situations, completes necessary incident reports, and follows up with guests and staff. Communicates effectively to staff using tools such as: pre-shift briefings, orientation, activities, short take training and developmental reviews. Manages same day rooms inventory and rate yielding. Takes personal responsibility for correcting service problems and creates memorable guest experiences. Completes other duties as assigned by the Hotel Manager. REQUIREMENTS: Education: Any combination of education and experience providing the required skill and knowledge for successful performance would be qualifying. Typical qualifications would be equivalent to: Hospitality Diploma or Degree Preferred Minimum 2 - 3 years in a Management Position Knowledge: Hospitality or Customer Service Opera & PBX experience. Special Requirements: Fire and Life Safety Director Certification required within first six (6) months of employment. We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Summary: Assist with supervising the front office area while maintaining data on room occupancy, and communication with Sales, Housekeeping and Catering concerning arrivals and departures. Essential Job Functions: Include the following. Other duties may be assigned. Supervise all Front Desk Agents, Bell, PBX, Front Office Supervisors, Guest Relations Dept, and Valet Dept. Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication and recommend discipline and/or termination when appropriate. Respond to guest's special requests, needs, problems, issues and concerns and accommodate groups to ensure optimal levels of guest satisfaction and repeat business. Create and post all Front Office associate schedules. Implement company programs and supervise the daily operations of the Front Desk to comply with SOPs, maximize revenues, and motivate associates to ensure an optimal level of quality service and hospitality are provided to the hotel customers. Prepare reports and assist in overseeing the Front Desk & Guest Services Upsell & Inventive Programs to maximize revenue. Remain calm and alert, especially during emergency situations and/or heavy hotel activity, serving as a role model for Front Office associates and other employees. Resolve customer complications and complaints by conducting thorough research of the situation and determining the most effective solutions. Make decisions and take action based on previous experience and good judgment, sometimes revising approach to accommodate unusual situation. Authorize revenue allowances to remedy problems only after other alternative solutions have been offered. Comply with attendance standards and be available to work on a regular basis. Perform any other job-related duties as assigned by Director of Front Office. Diplomatically handle guest complaints in the absence of the Director of Front Office, including situations that arise when hotel is oversold, irate guests, etc. Required Skills and Abilities: Full-Time Management position that requires a flexible schedule and the ability to work day/night shifts, weekends, and holidays. A varied schedule. Must have the previous experience in hospitality Must be willing to “pitch-in” and help co- workers with their job duties and be a team player. Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information and resolve conflicts. Ability to access and accurately input information using a moderately complex computer system. Ability to observe and detect signs of emergency situations. Ability to communicate verbally and in writing and prepare complex reports of room availability and revenues generated. Education and Experience: High School Diploma plus some college, previous front desk / guest service experience in a supervisory capacity. Reservation knowledge is helpful. Language Skills: Excellent service skills including etiquette and ability to work with the public. Knowledge of communications skills, organization skills, ability to deal with diverse clientele, golf knowledge. Reasoning Ability: Ability to solve problems and deal with a variety of variables in situations where only limited standardization exists. Ability to provide and interpret a variety of instructions furnished in written, oral, diagram or schedule form. Other Skills and Abilities: Ability to communicate and work well with fellow employees and other departments. Maintain a presentable appearance, behavior and manner at all times. Ability to process administrative work. Ability to manage multiple tasks effectively. Physical Demands: While performing the duties of this job, the employee is regularly required to stand, sit, walk, bend and use hands to finger, handle or feel objects, tools or controls. The employee is frequently required to talk or listen. The employee frequently is required to use hands to grab, move, lift, or feel objects, and use telephone, computer, and copier machine.

Overall Scope & Responsibility: To manage and to be accountable for the day to day operation of the hotel concentrating on all aspects but in particular to Guest services, Accommodation, front of house management, maintenance and BOH areas of the hotel. Essential Duties: To contribute to the best of your ability to the overall profitability of the property. To be fully aware with regard to the budget guidelines within the hotel operations and to assist in the preparation of the annual budgets. To provide and maintain the highest quality standard of service to all our customers at all times. Reporting any accidents and incidents through the correct communication channels. To always look at better and new standards for the hotel. To be fully aware and up to date with all legislation related to the hotel. To assist and work closely and communicate with all the other departments in the hotel as and when required. To be presentable to the best of your ability at all times. To be fully aware of all details with regard to the staff handbook and being able to communicate this to all departments. To co-ordinate, manage and conduct staff training and develop the personnel focusing on Front office, Accommodation and maintenance. To manage and monitor the Manager on Duty role and inform the MD of any incidents at all times. To be a pro-active manager to the best of your ability. Specific Duties: To set, monitor and maintain all standards within the main areas of responsibility. To conduct a weekly walk through with Engineer and Accommodation Manager, Front Office Manager and Housekeeping manager and report any work to be carried out. To have a room quality audit in place in conjunction with the accommodation manager To have a weekly CRM system meeting and produce weekly reports on this for use in planning meeting. To work closely with the third party operators and vendors of the hotel. To ensure correct staffing levels in all areas of responsibility working within the budgetary guidelines and at all times planning for peaks and troughs. To ensure holidays are managed effectively within the departments. To produce the weekly MOD Schedule for the hotel and distribute this at least a week in advance. To ensure that the staff restaurant has varied menus and is kept in a condition as per standard decided. To work closely with Engineering and Housekeeping managers ensuring all back of house areas are in perfect condition. To host the morning meeting and operations meeting in the absence of the MD. To be part of the Executive Planning Committee and to attend the monthly planning meeting To report any maintenance issues through the correct channels ensuring that the CRM system is in proper use at all times. To ensure front office/accommodation and maintenance update proper training records and that training objectives are set and met To assist Managing Director with the overall valet operation of the hotel and to ensure standard and procedures are met at all times. To ensure that the shop inside hotel lobby has the correct merchandise To be fully responsible for the management of the VIP program of the hotel. Job Knowledge, Skills, & Abilities Excellent communication, interpersonal, and organization skills. Must be able to carry 10 lbs. Commitment to superior customer service and excellent customer service skills. Consistent record of meeting sales, customer service and operations objectives. Proven ability to influence a team and achieve results. Flexibility and creative problem-solving ability. Strong initiative and self-motivation. Fluency in job related English both verbal and non-verbal. An appreciation and respect for the diversity of all individuals in the workplace. Ability to handle pressure and work in a fast paced environment. Excellent management and leadership skills. Must be able to work days, evenings, and weekends as necessary. No for any position can possibly include all duties which may be requested by guests or required by the needs of the hotel. Listed above is a summary of the major responsibilities for this position. Job Duties, tasks, schedules and requirements may be changed at any time. The receipt of a job description does not imply nor create a promise of employment, nor an employment contract of any kind.

Job Description Mission Statement We are a service focused and design forward collection of hotels deeply immersed in our communities through authentic hospitality, inclusion and education. Core Values We encourage people to be themselves and create honest, genuine and thoughtful experiences We are passionate about our role within the local community through; education, employment, charity and community partnerships We create a warm neighborhood place where everyone is welcome We are daring, we are fun and we are committed to making our industry better ____________________________________________________________________________ General Manager/Hotel Manager Hotel Greystone, a Salt Hotel is a quintessential art deco lifestyle property, in the heart south beach. At Hotel Greystone, intimate spaces, innovative cuisine and an adults-only, hyperlocal ethos create the perfect conditions for people, art, music, and fine dining to transcend the predictable, and manifest the uncommon. Position Overview: The General Manager is responsible for the hotel and all people within it. The General Manager should have a deep understanding of all facets of the hotel business and display a true passion for and dedication to luxury service and excellence. The General Manager will ensure the highest levels of guest service and guest and employee satisfaction are provided to all within the hotel. This person will function as the primary strategic business leader of the property with responsibility for all aspects of the operation, overseeing all departments of the hotel. The General Manager will ensure Implementation of and compliance with all company procedures, policies, standards and core values. Miami Hotel Leadership Experience preferred The Job: Lead, direct and manage all areas of the business, including front office, revenue management, housekeeping, engineering and Food & Beverage. Work as part of a close-knit team who are inspired to do their best work. Ensure the guest and their needs are at the center of all we do. Have a solid understanding of budgeting, forecasting, cost control and strategic planning and an ability to work with ownership and management finance to ensure the financial health and success of the business. Ensure implementation and compliance with all Standard Financial Procedures at the property to protect the cash and financial assets of the property Ensure implementation and compliance with all Standard Operating in all areas of the hotel. A strong knowledge of marketing, sales and revenue generation leading to overall profitability. Serve as primary liaison with hotel owners and corporate entities. Oversee the physical aspects of the property and ensure all housekeeping and maintenance programs are in place and the hotel is always presented as it should be. Manage all service contracts for high quality and good value to ensure the hotel runs smoothly The People: Identify and recruit new talent and develop management team Possess & convey strong communication and leadership skills Ensure all staff are providing highly personalized and thoughtful service and placing the guests needs at the center of all interactions. Embody Salt Hotels core values and deliver the Salt Hotels experience for guests Work in a consultative manner with all staff Ensure a safe, positive and happy work environment aligned with Salt Hotels codes of conduct and core values The Rest: Ensure that the business is perceived as a respected, important member of the community Protect the reputation of the company in a manner that ensures all guests have a positive experience Operate within local, country and international laws in every respect, especially in those matters pertaining to the liquor license Always acts in a manner that is in keeping with all local, state & governmental codes and laws and maintains the highest standards of health, sanitation, and cleanliness Previous experience as a General Manager or Assistant General Manager at a comparable boutique or lifestyle hotel. Advanced knowledge of hospitality operations, business management, and financial performance. Salt Hotels is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

The Hotel General Maintenance Individual will perform a variety of general maintenance and repairs to help maintain the hotel's level of functionality, cleanliness, safety and security in compliance to company and brand standards while delivering exceptional customer service to our guests. General Maintenance Individual must able to work a combination of AMs and PMs Shifts, weekends and holidays. Pay Rate: $20.00 - $22.00 per hour Job Responsibilities: 1. Maintain the physical functionally and safety of the hotel including, but not limited to guest rooms, public spaces and heart-of-house areas. 2. Performs or assists in preventive maintenance of guest rooms, pubic area and equipment 3. Performs various repairs and tasks involving electrical, plumbing, painting, carpentry and some HVAC. 4. Respond to guest calls and team member work orders in timely, friendly, and efficient manner. 5. Conduct inspections for preventive maintenance and safety needs. 6. Respond to any emergency situation according to help return building back to normal operating status. Qualifications: * Overall knowledge and experience in General Maintenance, Plumbing, Electrical, Painting and other Repair Skills * Problem Solving Skills * Ability to follow a list of tasks in a timely and efficient manner * Ability to work independently and in a team * Able to stand and walk for a minimum of an 8 hour shift, able to constantly lift/move up to 10 pounds and frequently lifting/moving up to 50 pounds. Benefits: * Vacation, Sick and Holiday Pay * 401(k) with company match of 4% * Medical, Dental, Vision and Life Insurance * Short and Long Term Disability * Voluntary Critical Illness, Hospital and Accident Insurance * Hilton Team Member Travel Discounts * Free Uniforms, Safety Shoes and Team Member Parking Hilton Boca Raton Suites is an Equal Opportunity Employer. All qualified applicants and employees will receive consideration for employment without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability. If you need accommodation for any part of the application process because of a medical condition or disability, please send an email to ****************************** or call ************to let us know the nature of your request.

Overall Scope & Responsibility: To manage and to be accountable for the day to day operation of the hotel concentrating on all aspects but in particular to Guest services, Accommodation, front of house management, maintenance and BOH areas of the hotel. Essential Duties: To contribute to the best of your ability to the overall profitability of the property. To be fully aware with regard to the budget guidelines within the hotel operations and to assist in the preparation of the annual budgets. To provide and maintain the highest quality standard of service to all our customers at all times. Reporting any accidents and incidents through the correct communication channels. To always look at better and new standards for the hotel. To be fully aware and up to date with all legislation related to the hotel. To assist and work closely and communicate with all the other departments in the hotel as and when required. To be presentable to the best of your ability at all times. To be fully aware of all details with regard to the staff handbook and being able to communicate this to all departments. To co-ordinate, manage and conduct staff training and develop the personnel focusing on Front office, Accommodation and maintenance. To manage and monitor the Manager on Duty role and inform the MD of any incidents at all times. To be a pro-active manager to the best of your ability. Specific Duties: To set, monitor and maintain all standards within the main areas of responsibility. To conduct a weekly walk through with Engineer and Accommodation Manager, Front Office Manager and Housekeeping manager and report any work to be carried out. To have a room quality audit in place in conjunction with the accommodation manager To have a weekly CRM system meeting and produce weekly reports on this for use in planning meeting. To work closely with the third party operators and vendors of the hotel. To ensure correct staffing levels in all areas of responsibility working within the budgetary guidelines and at all times planning for peaks and troughs. To ensure holidays are managed effectively within the departments. To produce the weekly MOD Schedule for the hotel and distribute this at least a week in advance. To ensure that the staff restaurant has varied menus and is kept in a condition as per standard decided. To work closely with Engineering and Housekeeping managers ensuring all back of house areas are in perfect condition. To host the morning meeting and operations meeting in the absence of the MD. To be part of the Executive Planning Committee and to attend the monthly planning meeting To report any maintenance issues through the correct channels ensuring that the CRM system is in proper use at all times. To ensure front office/accommodation and maintenance update proper training records and that training objectives are set and met To assist Managing Director with the overall valet operation of the hotel and to ensure standard and procedures are met at all times. To ensure that the shop inside hotel lobby has the correct merchandise To be fully responsible for the management of the VIP program of the hotel. Job Knowledge, Skills, & Abilities Excellent communication, interpersonal, and organization skills. Must be able to carry 10 lbs. Commitment to superior customer service and excellent customer service skills. Consistent record of meeting sales, customer service and operations objectives. Proven ability to influence a team and achieve results. Flexibility and creative problem-solving ability. Strong initiative and self-motivation. Fluency in job related English both verbal and non-verbal. An appreciation and respect for the diversity of all individuals in the workplace. Ability to handle pressure and work in a fast paced environment. Excellent management and leadership skills. Must be able to work days, evenings, and weekends as necessary. No for any position can possibly include all duties which may be requested by guests or required by the needs of the hotel. Listed above is a summary of the major responsibilities for this position. Job Duties, tasks, schedules and requirements may be changed at any time. The receipt of a job description does not imply nor create a promise of employment, nor an employment contract of any kind.