Hotel director jobs in Lower Merion, PA - 41 jobs

Why us? When you are looking for a new job, you know in your heart you want to work where you belong. The Renaissance Pittsburgh Hotel, managed by Sage Hospitality, may just be your ideal location. It is an exciting time for the hotel as we are undergoing a significant refresh. Would you like to be part of that journey? If so, this IS where you belong! Together we create a friendly, supportive culture that is intriguing and refreshing to those who are seasoned in hospitality as well as those putting their toes in the water for the first time. Let us show you how it's done. We are known for pulling out the stops and making dreams come true. There are many moving pieces to the operation. With a passion for heightened hospitality, attention to detail and teamwork you could be the perfect fit. At Sage we create a culture of belonging. Our team members serve with creativity, and passion. Sage associates execute unforgettable experiences and take pride in our communities. We set new standards in hospitality. Job Overview Plan and manage two major functions of the hotel (e.g. the food & beverage and room operations) to achieve customer (guest, employee, corporate and owner) satisfaction and quality service while meeting/exceeding financial goals. Position is responsible for short and long term planning and day-to-day operations of two major functions in the hotel. Develops and recommends the budget, marketing plans and objectives and manages within those approved plans. Responsibilities Manage the Human Resources in the group in order to attract, retain and motivate the employees; hire, train, develop, empower, coach and counsel, conduct performance and salary reviews, resolve problems, provide open communication vehicles, discipline and terminate, as appropriate. Develop, recommend, implement and manage the group's annual budget, business/marketing plan, forecasts and objectives to meet/ exceed management expectations. Implement company programs (company/franchise), develop local programs and procedures and manage the operations of the group, ensuring compliance with SOPs, safety regulations and all other federal, state and local laws and regulations to ensure optimal levels of quality service and customer satisfaction. Resolve customer complaints as appropriate to maintain a high level of customer satisfaction and quality. Implement emergency organization procedures and training through the management of the Security staff to ensure appropriate protection for the hotel quests, staff and company asset. Execute and promote an accident prevention program to minimize liabilities and related expenses. Manage the maintenance/sanitation of the front and back of the house to protect the assets, comply with regulations and ensure quality service and customer satisfaction. Assume the responsibilities of the General Manager in his/her absence. Qualifications Education/Formal Training A four-year college degree or equivalent education/experience Experience Five to ten years of employment in a related position with this company or other organizations Knowledge/Skills Requires advanced knowledge of the hospitality and business management fields. Requires considerable working knowledge of other major areas and the skill to integrate and communicate that information. Requires studying, analyzing and interpreting complex activities or information in order to improve known practices or develop new approaches. Ability to make decisions with only general policies and procedures for guidance and keeping the General Manager informed of general direction. Requires highly developed communication skills to frequently negotiate, convince, sell and influence other managerial personnel, hotel guests and/or corporate clients. Must have excellent speech and written skills in order to communicate with managers, guests and employees. Must have excellent literacy skills necessary for reports, policies and procedures. Must have vision ability in order to visually inspect hotel. Physical Demands The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must have vision ability in order to visually inspect hotel. Must have mobility to walk through the front and the back of the hotel. Climbing approximately 20-30 steps 10% of the week. Physically able to regularly inspect all areas of interior and exterior of facility. Environment General office and hotel environment Benefits The Perks Fully Loaded Coverage for the Executive Committee: Medical, Dental, & Vision Insurance 401(k) with 100% Employer Match (this benefit is getting EVEN better in 2026!) Complimentary Parking Pass Independence Plan for PTO Eligible to participate in the Sage Bonus Plan Cell Phone Plan Reimbursement Company Paid Life, AD&D, Short and Long Term Disability Complimentary Employee Meals Hotel Discounts (Both Marriott and Sage Portfolios) Eligible for Referral Bonuses Incentive Programs Cell Phone Discounts

Additional Information Relocation Assistance Available! Job Number 25197105 Job Category Rooms & Guest Services Operations Location Philadelphia Marriott Downtown, 1201 Market St, Philadelphia, Pennsylvania, United States, 19107VIEW ON MAP (************************************************************************************************************************************************************* Schedule Full Time Located Remotely? N Position Type Management Pay Range: $112,000-$149,000 annually Bonus Eligible: Y JOB SUMMARY Responsible for all front office functions and staff as well as security staff functions. Areas of responsibility include Bell Staff, Switchboard Operations, Guest Services/Front Desk, Retail/Gift Shop, Concierge, Valets, and Security, as applicable. As a department head, directs and works with managers and employees to successfully execute all front office operations, including guest arrival and departure procedures. Works to establish a safe and secure environment for all guests and associates. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. CANDIDATE PROFILE Education and Experience * High school diploma or GED; 6 years experience in the guest services, front desk, or related professional area. OR * 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration or related major; 4 years experience in the guest services, front desk, or related professional area. CORE WORK ACTIVITIES Leading Front Desk, Guest Services, and Security Teams * Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. * Encourages and builds mutual trust, respect, and cooperation among team members. * Serves as a role model to demonstrate appropriate behaviors. * Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence. * Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team. * Ensures recognition of employees is taking place across areas of responsibility. * Communicates performance expectations in accordance with job descriptions for each position and monitors progress. * Celebrates successes and publicly recognizes the contributions of team members. Managing Guest Services and Front Desk Teams * Achieves and exceeds goals including performance goals, budget goals, team goals, etc. * Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis. * Develops specific goals and plans to prioritize, organize, and accomplish work. * Keeps Front Office team focused on the critical components of operations to drive guest satisfaction and the desired financial results. * Conducts department meetings and continually communicates a clear and consistent message regarding department goals to produce desired results. * Supervises and coordinates all activities for luggage attendants, garage valets, door attendants, and concierge. * Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met. * Understands the impact of Front Office operations on the Rooms area and overall property financial goals. * Manages department controllable expenses to achieve or exceed budgeted goals. * Provide recommendations and reports for capital expenditures, repairs and maintenance programs for all front office areas. * Handle guest complaints and verify that all guest issues are resolved. Managing Security Team * Protects property and provides a safe environment for guests and staff. * Oversees all on-duty security personnel, including dispatcher. * Supervises and coordinates job assignments and verifies that each officer is briefed on the day's activities. * Complies information and files written security reports. Managing Projects and Policies * Verifies compliance with all Front Office policies, standards and procedures. * Verifies property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process. Providing Exceptional Customer Service * Provides services that are above and beyond for customer satisfaction and retention. * Coordinates activities with other hotel departments in order to facilitate incrased levels of communication and guest satisfaction. * Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. * Supervises and managing employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence. * Acts as the "Service Champion" for the Front Office and creates a positive atmosphere for guest relations. * Displays leadership in guest hospitality, exemplifies excellent customer service, and creates a positive atmosphere for guest relations. * Strives to improve service performance. * Empowers employees to provide excellent customer service. * Verifies that all Front Office areas have an atmosphere that is conducive to the overall guest experience. * Reviews comment cards, guest satisfaction results and other data to identify areas of improvement. * Responds to and handles guest problems and complaints. * Observes service behaviors of employees and provides feedback to individuals and/or managers. Managing and Conducting Human Resource Activities * Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills. * Provides guidance and direction to subordinates, including setting performance standards and monitoring performance. * Establishes challenging, realistic and obtainable goals to guide operation and performance. * Solicits employee feedback, utilizes an "open door" policy, and reviews employee satisfaction results to identify and address employee problems or concerns. * Verifies employees are treated fairly and equitably. * Manages employee progressive discipline procedures for Front Office Staff. * Administers the performance appraisal process for direct report managers. * Interviews and hires managers and hourly employee team members with the appropriate skills and in a timely manner to meet the business needs of the operation. Additional Responsibilities * Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. * Analyzes information and evaluating results to choose the best solution and solve problems. * Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner. * Identifies and analyzes departmental operational challenges and facilitates the development of solutions to prevent reoccurrence. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Job DescriptionSalary: Director of Front Office Operations Healthcare Reports to:Executive Director Direct Reports:Five Regional Managers (each overseeing assigned office teams) Schedule:Full-time, MondayFriday (regional travel required) Position Summary The Director of Front Office Operationswilloversee day-to-day administrative performance across multiple medical offices in New Jersey and Pennsylvania. This role provides leadership and direction to five Regional Managers and their office teams, ensuring consistent standards of patient service, operational efficiency, and compliance. The Director will partner closely with executive leadership to design, implement, andmonitorfront-office policies that support the practices strategic goals and exceptional patient experience. Key Responsibilities Leadership & Oversight Supervise Regional Managers and ensure consistent operations, quality standards, and staff performance across offices. Collaborate with executive leadership and cross-functional teams to align regional goals with organizational priorities. Provide guidance and support for hiring, training, and performance management processes. Foster a positive, productive work environment through effective communication and conflict resolution. Operational Management Manage provider schedules to ensureoptimalefficiency, patient access, and service delivery. Oversee andmaintainaccuracy within the ECW electronic health record system to support seamless clinical workflows. Monitor and adjust office staffing and scheduling tomaintainadequate coverage across all locations. Coordinate new office setups and provider onboarding, ensuring systems, equipment, and processes are in place. Manage ordering and inventory of medical and office supplies to support operational needs. Championa culture of service excellence by ensuring that every office delivers a consistent, patient-centered experience frominitialcontact through follow-up. Communication & Collaboration Maintain proactive communication with Regional Managers, providers, and the Business Operations Managerregardingschedules, workflow updates, and office needs. Collaborate across departmentsincluding clinical, scheduling, and administrative teamsto resolve issues and improve processes. Support andparticipatein leadership meetings to share updates,identifyopportunities, and ensure organizational alignment. Compliance & Process Improvement Develop and implement protocols aimed at improving efficiency, patient care, and compliance with regulatory standards. Contribute to initiatives and ensuredocumentation, accuracyand timelyreporting. Identifyprocess gaps and lead improvement initiatives to enhance productivity and patient experience. Ensure front-office teams adhere to all privacy, billing, and compliance regulations across NJ and PA. Performance & Reporting Establish key performance indicators (KPIs) for front office operations, including patient satisfaction, call metrics, scheduling accuracy, and check-in efficiency. Review and analyze performance reports from Regional Managers;identifytrends and implement corrective actions as needed. Collaborate with Finance and Operations leadership to evaluate staffing levels, productivity, and cost effectiveness. Qualifications Bachelors degree in Healthcare Administration, Business Management, or related field (Masterspreferred). 5+ years of healthcare operations or practice management experience. 2+ years of multi-site or regional leadership experience. Strong leadership, communication, and organizational skills. Proficiencywith electronic health record systems (ECW preferred). Knowledge of healthcare compliance. Ability to travel regularly between NJ and PA office locations. Benefits Competitive salary Health, dental, and vision insurance Paid time off and holidays 401(k) with employer contribution Mileage reimbursement for regional travel

Fairmont Pittsburgh, a 4 diamond LEED certified luxury hotel, is located at the heart of Pittsburgh's business, cultural and retail hub. Fairmont Pittsburgh offers superb and distinctive guest services and accommodations in a luxury setting. What Is In It For You: * Competitive salary and flexible benefit plans * Opportunity for commissions * Employee rates at Luxe Accor properties in North and Central America * Learning programs through our Academies * Opportunity to develop your talent and grow within our property and across the world! * Ability to make a difference through our Corporate Social Responsibility activities like Planet21 and Employee Wellbeing initiatives Job Description What You Will Be Doing: * Ensure the smooth operation and coordination of the hotel through respective Department Heads (Front Office, Housekeeping, Spa & Health Club, Food & Beverage, and Culinary) * Provide leadership that engages and motivates our team of exceptionally guest oriented Heartists * Ensure a level of passion for guest service in our Heartists that achieves the #1 Guest Service spot in the North & Central America. * Direct operational needs to ensure compliance with the hotel's Annual Budget and 5 Year Strategic Plan * Provide coaching; leadership development; and goal setting with hotel department heads * Assist in the preparation of the annual Operations Budget/Plan and achieve the profit objectives therein * Ensure that monthly financial outlooks for Rooms, Food & Beverage and Spa are accurately achieved * Play a lead role in yield management for Rooms, Food & Beverage and Spa * Be a key player in redevelopment and capital projects from an operations viewpoint * Ensure the implementation and delivery of all Fairmont Standards * Handle all guest concerns and ensure effective follow up thereof * Assist in Labor Management and the maintenance of productivity levels * Follow up on all guest comments, responding to any guest complaints or requests * Approve with the Director of Finance, all contracts (i.e. cleaning, maintenance & repair, telephones, etc.) * Provide active leadership role in the culture of Health and Safety and accident prevention * Act as hotel champion and culture leader in hotel committees * Oversee services rendered to The Residences (condo board association). * Function as key member of the Hotel Executive Committee and Leadership Team, providing support and assistance to the Senior Managers and Executive Team * Play a key role and lead change management for Rooms and Food & Beverage initiatives * Assume the responsibilities of the General Manager in his/her absence Qualifications Your Skills and Qualifications: * Operations management with extensive experience in Rooms, Food & Beverage management and Spa operations experience * Clear knowledge of budget planning & execution * Post secondary diploma/degree in hospitality an asset * Proven record to coordinate multiple departments to make gains towards targeted VOG, GOP, EES and Health & Safety results * Exceptional interpersonal and guest relations skills * Proven team-leader with outstanding motivational skills and coaching ability * Ability to motivate developing leaders to act as entrepreneurs while implementing innovative, profit driven, guest satisfaction oriented solutions * Comfortable working evenings, weekends, holidays and various schedules Additional Information Physical Aspects of Position (include but are not limited to): * Constant walking and standing during shift * May occasionally exert up to 25 pounds lift, carry, push, or pull objects Visa Requirements: Must have proof of valid U.S. work authorization. Our Commitment to Diversity & Inclusion Fairmont Pittsburgh is an equal opportunity employer. We are an inclusive company and our ambition is to attract, recruit, and promote diverse talent. Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit ************************** Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Responsible for all front office functions and staff as well as security staff functions. Areas of responsibility include Bell Staff, Switchboard Operations, Guest Services/Front Desk, Retail/Gift Shop, Concierge, Valets, and Security, as applicable. As a department head, directs and works with managers and employees to successfully execute all front office operations, including guest arrival and departure procedures. Works to establish a safe and secure environment for all guests and associates. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. CANDIDATE PROFILE Education and Experience * High school diploma or GED; 6 years experience in the guest services, front desk, or related professional area. OR * 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration or related major; 4 years experience in the guest services, front desk, or related professional area. CORE WORK ACTIVITIES Leading Front Desk, Guest Services, and Security Teams * Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. * Encourages and builds mutual trust, respect, and cooperation among team members. * Serves as a role model to demonstrate appropriate behaviors. * Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence. * Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team. * Ensures recognition of employees is taking place across areas of responsibility. * Communicates performance expectations in accordance with job descriptions for each position and monitors progress. * Celebrates successes and publicly recognizes the contributions of team members. Managing Guest Services and Front Desk Teams * Achieves and exceeds goals including performance goals, budget goals, team goals, etc. * Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis. * Develops specific goals and plans to prioritize, organize, and accomplish work. * Keeps Front Office team focused on the critical components of operations to drive guest satisfaction and the desired financial results. * Conducts department meetings and continually communicates a clear and consistent message regarding department goals to produce desired results. * Supervises and coordinates all activities for luggage attendants, garage valets, door attendants, and concierge. * Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met. * Understands the impact of Front Office operations on the Rooms area and overall property financial goals. * Manages department controllable expenses to achieve or exceed budgeted goals. * Provide recommendations and reports for capital expenditures, repairs and maintenance programs for all front office areas. * Handle guest complaints and verify that all guest issues are resolved. Managing Security Team * Protects property and provides a safe environment for guests and staff. * Oversees all on-duty security personnel, including dispatcher. * Supervises and coordinates job assignments and verifies that each officer is briefed on the day's activities. * Complies information and files written security reports. Managing Projects and Policies * Verifies compliance with all Front Office policies, standards and procedures. * Verifies property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process. Providing Exceptional Customer Service * Provides services that are above and beyond for customer satisfaction and retention. * Coordinates activities with other hotel departments in order to facilitate incrased levels of communication and guest satisfaction. * Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. * Supervises and managing employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence. * Acts as the "Service Champion" for the Front Office and creates a positive atmosphere for guest relations. * Displays leadership in guest hospitality, exemplifies excellent customer service, and creates a positive atmosphere for guest relations. * Strives to improve service performance. * Empowers employees to provide excellent customer service. * Verifies that all Front Office areas have an atmosphere that is conducive to the overall guest experience. * Reviews comment cards, guest satisfaction results and other data to identify areas of improvement. * Responds to and handles guest problems and complaints. * Observes service behaviors of employees and provides feedback to individuals and/or managers. Managing and Conducting Human Resource Activities * Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills. * Provides guidance and direction to subordinates, including setting performance standards and monitoring performance. * Establishes challenging, realistic and obtainable goals to guide operation and performance. * Solicits employee feedback, utilizes an "open door" policy, and reviews employee satisfaction results to identify and address employee problems or concerns. * Verifies employees are treated fairly and equitably. * Manages employee progressive discipline procedures for Front Office Staff. * Administers the performance appraisal process for direct report managers. * Interviews and hires managers and hourly employee team members with the appropriate skills and in a timely manner to meet the business needs of the operation. Additional Responsibilities * Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. * Analyzes information and evaluating results to choose the best solution and solve problems. * Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner. * Identifies and analyzes departmental operational challenges and facilitates the development of solutions to prevent reoccurrence. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Fairmont Pittsburgh, a 4 diamond LEED certified luxury hotel, is located at the heart of Pittsburgh's business, cultural and retail hub. Fairmont Pittsburgh offers superb and distinctive guest services and accommodations in a luxury setting. What Is In It For You: Competitive salary and flexible benefit plans Opportunity for commissions Employee rates at Luxe Accor properties in North and Central America Learning programs through our Academies Opportunity to develop your talent and grow within our property and across the world! Ability to make a difference through our Corporate Social Responsibility activities like Planet21 and Employee Wellbeing initiatives Job Description What You Will Be Doing: Ensure the smooth operation and coordination of the hotel through respective Department Heads (Front Office, Housekeeping, Spa & Health Club, Food & Beverage, and Culinary) Provide leadership that engages and motivates our team of exceptionally guest oriented Heartists Ensure a level of passion for guest service in our Heartists that achieves the #1 Guest Service spot in the North & Central America. Direct operational needs to ensure compliance with the hotel's Annual Budget and 5 Year Strategic Plan Provide coaching; leadership development; and goal setting with hotel department heads Assist in the preparation of the annual Operations Budget/Plan and achieve the profit objectives therein Ensure that monthly financial outlooks for Rooms, Food & Beverage and Spa are accurately achieved Play a lead role in yield management for Rooms, Food & Beverage and Spa Be a key player in redevelopment and capital projects from an operations viewpoint Ensure the implementation and delivery of all Fairmont Standards Handle all guest concerns and ensure effective follow up thereof Assist in Labor Management and the maintenance of productivity levels Follow up on all guest comments, responding to any guest complaints or requests Approve with the Director of Finance, all contracts (i.e. cleaning, maintenance & repair, telephones, etc.) Provide active leadership role in the culture of Health and Safety and accident prevention Act as hotel champion and culture leader in hotel committees Oversee services rendered to The Residences (condo board association). Function as key member of the Hotel Executive Committee and Leadership Team, providing support and assistance to the Senior Managers and Executive Team Play a key role and lead change management for Rooms and Food & Beverage initiatives Assume the responsibilities of the General Manager in his/her absence Qualifications Your Skills and Qualifications: Operations management with extensive experience in Rooms, Food & Beverage management and Spa operations experience Clear knowledge of budget planning & execution Post secondary diploma/degree in hospitality an asset Proven record to coordinate multiple departments to make gains towards targeted VOG, GOP, EES and Health & Safety results Exceptional interpersonal and guest relations skills Proven team-leader with outstanding motivational skills and coaching ability Ability to motivate developing leaders to act as entrepreneurs while implementing innovative, profit driven, guest satisfaction oriented solutions Comfortable working evenings, weekends, holidays and various schedules Additional Information Physical Aspects of Position (include but are not limited to): Constant walking and standing during shift May occasionally exert up to 25 pounds lift, carry, push, or pull objects Visa Requirements: Must have proof of valid U.S. work authorization. Our Commitment to Diversity & Inclusion Fairmont Pittsburgh is an equal opportunity employer. We are an inclusive company and our ambition is to attract, recruit, and promote diverse talent. Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit ************************** Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Hyatt Regency Pittsburgh International Airport is currently recruiting for a dynamic and motivated Director of Rooms to join our leadership team. The Rooms Director ensures the smooth operation of Hotel Transportation, Housekeeping, Front Office, and Night Audit. The Rooms Director provides guests with quality service, maximum productivity, and room revenue. The Rooms Director coordinates the administrative and organizational functions and makes sure that they comply with the operational standards. It falls within the scope of their responsibility to create a monthly reporting system for monitoring. The Rooms Director also provides solutions for the improvement of the problem areas within their scope of responsibilities. ESSENTIAL JOB FUNCTIONS This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. The Hotel operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting times, and hours worked in a week. Business Results Implements and manages Front Office Operations to include Front Desk, Housekeeping, Guest Services, and Night Audit. Processes include goal communication, staff member improvement, and compliance with Hotel standards of product and performance, service recovery, and problem prevention. Disseminates feedback from Guest Service comments, guest satisfaction surveys, and Manager on Duty Logs. Communicates effectively both verbally and in writing to provide clear direction to staff. Assigns and instructs all direct reports in the details of work. Observe performance and encourage improvement. Monitors hotel traffic and makes staffing adjustments accordingly. Supervises and reviews costs and inventory. Field guests' complaints, conducting thorough research to develop the most effective solutions, and negotiating results. Prepares written correspondence to customers. Listens and extends assistance to resolve problems such as price conflicts, insufficient heating or air conditioning, etc. Remains calm and alert, especially during emergencies and heavy Hotel activity. Plans and implements detailed steps by using experienced judgment and discretion. Prepares and presents Group information for property reviews with owner representatives and corporate executives. Supervises the budgeting, forecasting, training, motivating, and staffing of the Rooms Department and Housekeeping Department. Prepares Forecast expenses and actual results for the Rooms and Housekeeping Department's revenue and expenses. Reviews Security and Manager on Duty log daily for significant incidents, reports to the General Manager, and coordinates with department heads on all enforcement of policy and/or improvements in service needed. Works closely with the General Manager in establishing and monitoring policies and guidance in the day-to-day operation of the Front Office and Housekeeping department to ensure profitability and consistency. Solves through initiative and reasoned judgments that come up in the course of the work. Plans, organizes, chairs, attends, and/or participates in various Hotel meetings such as Staff Meetings, Front Office Meetings, Executive Committee Meetings, Quality Teams Meetings, etc. Assures proper sanitation and cleanliness throughout the property, including guest rooms, public areas, housekeeping areas, and Front Office areas. Ensures all Hyatt Clean Stay initiatives, OSHA, and CDC requirements are followed and maintained. Manages and inspects all areas daily to make certain they are maintained in a clean and safe condition. Handles and responds to guest concerns and requests promptly. Ensures the accuracy and attainment of all guest interaction logs, such as guest complaints, requests, lost and found, maintenance orders, etc. for excellent quality control and follow-through. Ensures all accounting procedures are followed. Ensures proper ordering and approvals of invoice guidelines are followed. Ensures all inventories are properly conducted and promptly. Leadership …applies broad business knowledge and balances both a short- and long-term perspective to generate strategies while leading the organization to achieve them. Demonstrates commitment to Westmont Hospitality operating principles and philosophies. Holds self and others accountable for achieving results. Address conflicts promptly. Contributes to team results. Deals with change effectively. Makes decisions, including team members/team, and commits to a course of action with available information. Building Relationships …eliminates insular thinking by fostering a positive climate for work relationships and teams committed to achieving organizational goals and initiatives. In addition to the performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the hotel. Conducts one-on-one meetings with Direct Reports to ensure their ongoing development. Maintains open channels of communication for all levels (line team members through the General Manager/HR Director and monitors team member relations. Aids in establishing a positive relationship between Hotel Corporation and property owners Ensures all required licenses, permits, contracts, insurance, and inspections are in proper order, with the assistance of GM and Controller. Ensures the prompt and proper submission of all corporate, divisional, and governmental reports required. Surveys and performs property inspections daily by visually identifying areas of the Hotel for needed improvements such as guests' rooms, public areas, and restaurants. Due to the nature of the business, the individual may be required to do other duties and special projects as assigned by the supervisor. Generating Talent ….Proactively identifies and develops talent within the organization Hires the best people available from inside and outside. Hires for talent, diversity, and balance of skills. Supports Hotel's interviewing tools to ensure hiring decisions are based on the candidate's job-related talent, skills, and competencies. Maintains succession planning. Develops, implements, and maintains departmental orientation and training certification programs for employees to receive the appropriate new hire training to successfully perform their jobs. Uses all available on-the-job training tools for team members; implements and manages training initiatives and conducts training when appropriate; ensures self and direct reports have completed appropriate Hyatt University training classes. Manages team members' progressive discipline procedures for areas of responsibility. Ensures hotel policies are administered fairly and consistently. Ensures disciplinary procedures and documentation are completed according to the Team Member Handbook. Ensures regular ongoing communication is happening in all areas of responsibility to create awareness of business objectives, communicate expectations, recognize performance, and produce desired business results. Establishes and maintains open, collaborative relationships with team members and ensures that team members do the same within the team. Actively solicits feedback, utilizes an “open door” policy, and reviews Team Member satisfaction results (AOS) to identify and address Team problems and concerns. Ensures team members are treated fairly and equitably. Constantly strives to improve team member retention. Bring issues to the attention of GM and Human Resources as necessary. Celebrates successes and publicly recognizes the contributions of team members; ensures recognition is taking place across areas of responsibility. Maintains an ongoing team member recognition program. KNOWLEDGE, SKILLS & ABILITIES Experience Hotel Experience Highly Preferred Hyatt Experience Highly Preferred Full-Service Hotel Experience is highly preferred Bachelor's degree and/or related work experience relating to directing the Front Office and Housekeeping Department Minimum of three years of director experience Requires proven managerial skills as the position involves frequent decisions, meeting of deadlines, negotiations of contracts of vendors, analytical ability, and the planning, organization development, and coordination of large-scale work projects (i.e., renovation projects) Strong customer service, both internal/external Confident leadership Problem-solving and conflict-resolution skills Follow up and follow through Experience with Hotel PMS. Microsoft Office and basic computer skills Requires effective communication skills, including active listening, verbal, and written communications PHYSICAL DEMANDS These physical demands represent the physical requirements necessary for an employee to successfully perform the essential functions of the position. Reasonable accommodations can be made to enable individuals with disabilities to perform the described essential functions of the position. The position may require lifting to 50 lbs. (supplies, furniture, etc.) occasionally Position requires walking/standing, feeling, seeing, sitting, bending, and reaching EOE/AA/M/F/Vet Disabilities

Job DescriptionBenefits: Bonus based on performance Company parties Competitive salary Employee discounts Flexible schedule Free food & snacks Health insurance Help or transport service Opportunity for advancement Paid time off Signing bonus Training & development Join a Growing Powerhouse in Hospitality General Manager Opportunity at Chase Hotel Group Location: Multiple Openings (Relocation Assistance Provided) Job Type: Full-Time | On-Site | Bonus Opportunities Are you a passionate hospitality leader ready to elevate your career with a company on the rise? Chase Hotel Group (CHG) is a dynamic, fast-growing, and family-owned hotel management company based in Cranford, NJ. We manage a high-performing portfolio of 11 branded hotelswith 1 currently under construction and 2 more in the pipelineacross top-tier names like Hampton Inn, Home2 Suites, Fairfield Inn & Suites, and Holiday Inn Express. Were on an ambitious growth journey and looking for General Managers who are ready to lead with energy, strategy, and heart. If you're an experienced hotel manager looking for your next big challengeand a chance to make a visible impactthis is your opportunity to oversee a flagship property during a thrilling expansion phase. What We Offer: Competitive base salary + bonus opportunities Relocation assistance Medical allowance & generous PTO Flexible scheduling Employee discounts at our hotels A deeply supportive, entrepreneurial company culture that rewards innovation and leadership What Youll Do: Guest Experience & Brand Standards Set the tone for service excellence and exceed guest satisfaction goals Be highly visible and accessible to guests, handling feedback proactively Ensure the property consistently reflects brand standards and cleanliness Leadership & Team Development Inspire and lead a diverse team with confidence, positivity, and clarity Foster a culture of accountability, respect, and collaboration Lead performance reviews, team training, and professional development initiatives Operational Excellence Oversee all property operations including front office, housekeeping, maintenance, and F&B where applicable Ensure safety, cleanliness, and a seamless guest experience across all areas Use data and audits to track guest feedback, cleanliness, and performance trends Financial Management Achieve revenue goals while managing costs effectively Utilize tools like yield management and forecasting to drive profitability Oversee financial reporting, payroll, inventory, and expense control Mentor department leads on budgeting and financial acumen Compliance & Administration Ensure compliance with all HR, legal, and brand standards Maintain all local/state/federal licenses and safety certifications Champion diversity, equity, and inclusion in hiring and culture What We're Looking For: 2+ years of hotel General Manager or Assistant GM experience (required) Strong background with branded hotels preferred (Hilton, Marriott, IHG, etc.) Proven leadership and people management skills Financial and operational savvy Willingness to relocate to one of our high-priority markets Schedule: Full-time, flexible hours Day & evening shifts Weekends and holidays as needed About Chase Hotel Group: At CHG, we believe in building more than hotelswe build lasting teams, meaningful guest experiences, and careers people can be proud of. As a nimble and innovative hotel operator, we pride ourselves on our hands-on leadership style, open-door communication, and a culture of growth. Ready to lead a top-tier hotel to success? Apply now and take the next big step in your hospitality career.

Job Description Director Of Rooms The Director of Rooms is responsible for the overall leadership, direction, and operational excellence of the Rooms Division, including Front Desk, Housekeeping, Guest Services, and Engineering. This role ensures the highest standards of guest service, cleanliness, safety, and operational efficiency while driving financial performance and aligning with brand standards and organizational goals. Required Skills and Requisites: Excellent leadership and communication skills. Ability to convey information and ideas through a variety of media; engaging the audience and helping them understand and retain the message. Skilled at establishing effective relationships with customers and internal partners; promoting openness, trust and confidence in one's intentions. Requires effective reading, writing and oral comprehension. Service orientation. Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Minimum of 5-7 years of progressive hotel operations experience in a hotel property of similar size and quality. Proven experience managing budgets, labor controls, and operational metrics. Must be highly organized, results oriented with the ability to be flexible and work well under pressure in a fast-paced changing environment. Must possess the ability to handle stressful situations in a calm, professional manner and exhibit good judgment. Must be able to work a varied schedule that may include evenings, nights, and weekends. Responsibilities and Duties: Operational Leadership Oversee the daily operations of the Rooms Division, including Front Desk, Housekeeping, Guest Services, and Engineering. Ensure consistent delivery of high standards of cleanliness, service quality, and guest satisfaction. Maintain operational readiness and provide shift coverage when necessary to support business needs. Staff Management & Development Recruit, hire, train, mentor, and supervise Rooms Division team members. Foster a culture of excellence, accountability, and service-focused leadership. Ensure appropriate staffing levels, scheduling efficiency, and performance management. Policy & Procedure Development Develop, implement, and maintain policies and standard operating procedures to enhance guest satisfaction and operational efficiency. Ensure procedures are aligned with brand standards and best practices. Financial & Budget Management Develop and manage the Rooms Division budget, monitoring expenses and revenues to achieve financial and operational goals. Analyze financial performance, identify cost-control opportunities, and implement corrective actions as needed. Guest Relations & Service Recovery Address guest complaints and concerns promptly and professionally. Implement effective service recovery strategies to ensure positive guest experiences and protect the hotel's reputation. Interdepartmental Collaboration Collaborate with Sales, Marketing, Revenue Management, and other departments to develop strategies that enhance occupancy, ADR, and overall revenue. Support hotel-wide initiatives and ensure seamless communication across departments. Compliance & Quality Assurance Ensure compliance with all health, safety, and regulatory requirements. Maintain a safe and secure environment for guests and team members. Ensure quality assurance standards are consistently met in accordance with hotel brand requirements. At Palette Hotels, we are dedicated to creating and sustaining meaningful hospitality careers for our associates. We support our associates with highly competitive salaries, outstanding health, benefits, extensive training and development programs, promotion within the organization, and a positive team-based culture where people make the difference. Palette Hotels, is an equal opportunity employer with policies prohibiting unlawful discrimination on the basis of any protected classification under applicable local, state and/or federal laws, which can include race, color, creed, sex, national origin, age, veteran status or physical or mental disability unrelated to job requirements. Palette Hotels policies also provide for a drug-free workplace, where the use, possession, or influence of illegal drugs or alcohol while on company time is generally prohibited. An employee's use (or abuse) of legally prescribed medication may also implicate company policy, where it impairs judgment or work performance or otherwise creates workplace safety risks. Palette participates in E-Verify to confirm that you are authorized to work in the U.S. only after a job offer is accepted and Form I-9 is completed. For more information on E-Verify, please visit the Everify website.

Hyatt Regency Pittsburgh International Airport is currently recruiting for a dynamic and motivated Director of Rooms to join our leadership team. The Rooms Director ensures the smooth operation of Hotel Transportation, Housekeeping, Front Office, and Night Audit. The Rooms Director provides guests with quality service, maximum productivity, and room revenue. The Rooms Director coordinates the administrative and organizational functions and makes sure that they comply with the operational standards. It falls within the scope of their responsibility to create a monthly reporting system for monitoring. The Rooms Director also provides solutions for the improvement of the problem areas within their scope of responsibilities. ESSENTIAL JOB FUNCTIONS This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. The Hotel operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting times, and hours worked in a week. Business Results Implements and manages Front Office Operations to include Front Desk, Housekeeping, Guest Services, and Night Audit. Processes include goal communication, staff member improvement, and compliance with Hotel standards of product and performance, service recovery, and problem prevention. Disseminates feedback from Guest Service comments, guest satisfaction surveys, and Manager on Duty Logs. Communicates effectively both verbally and in writing to provide clear direction to staff. Assigns and instructs all direct reports in the details of work. Observe performance and encourage improvement. Monitors hotel traffic and makes staffing adjustments accordingly. Supervises and reviews costs and inventory. Field guests' complaints, conducting thorough research to develop the most effective solutions, and negotiating results. Prepares written correspondence to customers. Listens and extends assistance to resolve problems such as price conflicts, insufficient heating or air conditioning, etc. Remains calm and alert, especially during emergencies and heavy Hotel activity. Plans and implements detailed steps by using experienced judgment and discretion. Prepares and presents Group information for property reviews with owner representatives and corporate executives. Supervises the budgeting, forecasting, training, motivating, and staffing of the Rooms Department and Housekeeping Department. Prepares Forecast expenses and actual results for the Rooms and Housekeeping Department's revenue and expenses. Reviews Security and Manager on Duty log daily for significant incidents, reports to the General Manager, and coordinates with department heads on all enforcement of policy and/or improvements in service needed. Works closely with the General Manager in establishing and monitoring policies and guidance in the day-to-day operation of the Front Office and Housekeeping department to ensure profitability and consistency. Solves through initiative and reasoned judgments that come up in the course of the work. Plans, organizes, chairs, attends, and/or participates in various Hotel meetings such as Staff Meetings, Front Office Meetings, Executive Committee Meetings, Quality Teams Meetings, etc. Assures proper sanitation and cleanliness throughout the property, including guest rooms, public areas, housekeeping areas, and Front Office areas. Ensures all Hyatt Clean Stay initiatives, OSHA, and CDC requirements are followed and maintained. Manages and inspects all areas daily to make certain they are maintained in a clean and safe condition. Handles and responds to guest concerns and requests promptly. Ensures the accuracy and attainment of all guest interaction logs, such as guest complaints, requests, lost and found, maintenance orders, etc. for excellent quality control and follow-through. Ensures all accounting procedures are followed. Ensures proper ordering and approvals of invoice guidelines are followed. Ensures all inventories are properly conducted and promptly. Leadership …applies broad business knowledge and balances both a short- and long-term perspective to generate strategies while leading the organization to achieve them. Demonstrates commitment to Westmont Hospitality operating principles and philosophies. Holds self and others accountable for achieving results. Address conflicts promptly. Contributes to team results. Deals with change effectively. Makes decisions, including team members/team, and commits to a course of action with available information. Building Relationships …eliminates insular thinking by fostering a positive climate for work relationships and teams committed to achieving organizational goals and initiatives. In addition to the performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the hotel. Conducts one-on-one meetings with Direct Reports to ensure their ongoing development. Maintains open channels of communication for all levels (line team members through the General Manager/HR Director and monitors team member relations. Aids in establishing a positive relationship between Hotel Corporation and property owners Ensures all required licenses, permits, contracts, insurance, and inspections are in proper order, with the assistance of GM and Controller. Ensures the prompt and proper submission of all corporate, divisional, and governmental reports required. Surveys and performs property inspections daily by visually identifying areas of the Hotel for needed improvements such as guests' rooms, public areas, and restaurants. Due to the nature of the business, the individual may be required to do other duties and special projects as assigned by the supervisor. Generating Talent ….Proactively identifies and develops talent within the organization Hires the best people available from inside and outside. Hires for talent, diversity, and balance of skills. Supports Hotel's interviewing tools to ensure hiring decisions are based on the candidate's job-related talent, skills, and competencies. Maintains succession planning. Develops, implements, and maintains departmental orientation and training certification programs for employees to receive the appropriate new hire training to successfully perform their jobs. Uses all available on-the-job training tools for team members; implements and manages training initiatives and conducts training when appropriate; ensures self and direct reports have completed appropriate Hyatt University training classes. Manages team members' progressive discipline procedures for areas of responsibility. Ensures hotel policies are administered fairly and consistently. Ensures disciplinary procedures and documentation are completed according to the Team Member Handbook. Ensures regular ongoing communication is happening in all areas of responsibility to create awareness of business objectives, communicate expectations, recognize performance, and produce desired business results. Establishes and maintains open, collaborative relationships with team members and ensures that team members do the same within the team. Actively solicits feedback, utilizes an “open door” policy, and reviews Team Member satisfaction results (AOS) to identify and address Team problems and concerns. Ensures team members are treated fairly and equitably. Constantly strives to improve team member retention. Bring issues to the attention of GM and Human Resources as necessary. Celebrates successes and publicly recognizes the contributions of team members; ensures recognition is taking place across areas of responsibility. Maintains an ongoing team member recognition program. KNOWLEDGE, SKILLS & ABILITIES Experience Hotel Experience Highly Preferred Hyatt Experience Highly Preferred Full-Service Hotel Experience is highly preferred Bachelor's degree and/or related work experience relating to directing the Front Office and Housekeeping Department Minimum of three years of director experience Requires proven managerial skills as the position involves frequent decisions, meeting of deadlines, negotiations of contracts of vendors, analytical ability, and the planning, organization development, and coordination of large-scale work projects (i.e., renovation projects) Strong customer service, both internal/external Confident leadership Problem-solving and conflict-resolution skills Follow up and follow through Experience with Hotel PMS. Microsoft Office and basic computer skills Requires effective communication skills, including active listening, verbal, and written communications PHYSICAL DEMANDS These physical demands represent the physical requirements necessary for an employee to successfully perform the essential functions of the position. Reasonable accommodations can be made to enable individuals with disabilities to perform the described essential functions of the position. The position may require lifting to 50 lbs. (supplies, furniture, etc.) occasionally Position requires walking/standing, feeling, seeing, sitting, bending, and reaching EOE/AA/M/F/Vet Disabilities

Hawkeye Hotels represents the highest quality, state of the art hotels that are either new or newly renovated. We take it as a matter of professional pride to exceed the highest expectation of today's sophisticated travelers. Founded in 1982 with one roadside hotel in Mena, Arkansas, Hawkeye Hotels has become one of the fastest-growing family-owned hospitality companies in the U.S. We maintain lasting affiliations with leading brands, including Marriott, Hilton, and InterContinental. If you share our passion for delivering exceptional experiences to our guests, apply today to join our team! The Operations Manager will directly work with the General Manager to ensure that all hotel operations are performed professionally and adhere to the brand and company standards. Be a strong leader who drives team members to create amazing experiences that make a difference for our valued guests. Ensure staff receives proper training for each position, including safety training and standard operating procedures. Interacts with team members, guests, handling guest complaints and overseeing service recovery procedures. Maximize financial returns, driving development of people, creating and maintaining a memorable guest experience, executing brand standards and building awareness of hotel and brand in the local community. QUALIFICATIONS: Previous hotel supervisory experience. Understands cost controls and some budgetary knowledge. Ability to communicate effectively with the public and other Team Members. Hawkeye Hotels is an Equal Opportunity Employer that considers applicants without regard to race, sex, religion, national origin, sexual orientation, gender identity, disability or protected veteran status.

Daily Tasks Walk the property (interior & exterior) and note any safety or repair issues Respond to guest maintenance requests promptly and professionally Check and reset breakers, GFCIs, and lighting controls Inspect pool area (if applicable): water level, pump running, safety equipment Ensure all exit signs and emergency lights are functioning Remove trash/debris from parking lot and building perimeter Check boiler/heat pumps for normal operation Verify HVAC units in common areas are heating/cooling properly Inspect laundry equipment for leaks, clogs, or overheating Log all completed tasks in the maintenance log Weekly Tasks Test smoke detectors in common areas Replace HVAC filters in highuse areas (lobby, laundry, fitness room) Inspect guest room PTAC units for noise, leaks, or clogged filters Check stairwells, hallways, and parking lot lighting Flush lowuse toilets and run water in vacant rooms Inspect roof access areas for leaks or debris Tighten loose door handles, hinges, and closers Check ice machines for proper operation and cleanliness Inspect fire extinguishers for pressure and accessibility Walk the property with housekeeping to identify room issues Monthly Tasks Deep clean PTAC filters in all occupied rooms Test all GFCI outlets in guest rooms and public areas Inspect and lubricate all door locks, latches, and hinges Check water heaters for leaks, corrosion, and temperature settings Inspect gutters, downspouts, and roof drains Check all appliances in extendedstay rooms (fridge, stove, microwave) Inspect parking lot for potholes, cracks, or trip hazards Verify all signage is lit and visible Check elevator operation (if applicable) and log findings Inspect and clean dryer vents and lint traps thoroughly Quarterly Tasks Replace all guest room PTAC filters (full property cycle) Test emergency generator (if applicable) Inspect plumbing for slow drains, leaks, or water pressure issues Check caulking around tubs, sinks, and windows Inspect exterior building walls for cracks or damage Deep clean ice machines and sanitize Inspect and tighten all handrails and guardrails Check all thermostats and recalibrate if needed Asneeded / Work Order Tasks Repair drywall, patch holes, repaint Replace broken tiles, carpet transitions, or baseboards Fix leaking faucets, running toilets, or clogged drains Replace light fixtures, ballasts, or photocells Repair or replace damaged furniture Install signage, shelves, or hardware Assist with room turns after major damages Support front desk and housekeeping with urgent issues

Job Description Hotel General Manager | Lancaster PA | Salary up to 70k Are you a hands-on hospitality leader ready to take full ownership of a hotel operation and truly make your mark? This is an opportunity to lead a well-established property where guest experience, team culture, and operational excellence are not just goals-they are expectations. As Hotel General Manager, you will oversee all aspects of hotel performance, serve as the face of the operation, and inspire a high-performing team to consistently deliver exceptional guest experiences. This role offers autonomy, visibility, and the opportunity to lead with purpose while driving profitability and service excellence. What You'll Do Provide overall leadership and direction for daily hotel operations across all departments Build, coach, and retain a strong management and hourly team through hands-on leadership and mentorship Drive guest satisfaction by setting service standards and resolving issues with urgency and professionalism Execute revenue management strategies to maximize occupancy, ADR, and overall profitability Oversee budgeting, forecasting, and financial controls to meet or exceed performance targets Supervise front office operations, including night audit, multi-line phone systems, and guest communications Partner with HR to recruit, onboard, train, and develop talent at every level Ensure compliance with all safety, health, and operational regulations while continuously improving processes What We're Looking For Required Qualifications Proven experience as a Hotel General Manager or senior hotel leader Strong operational knowledge across front office, housekeeping, and guest services Demonstrated success leading teams and driving guest satisfaction Preferred Qualifications Experience with revenue management, budgeting, and forecasting Multilingual or bilingual skills a plus Background in resort or full-service hotel environments Confident, people-first leadership style with strong communication skills Why This Opportunity Stands Out This role offers more than just a title-it provides the chance to lead a property as if it were your own, with the support and resources to succeed. You'll work in an environment that values accountability, collaboration, and professional growth. Compensation & Benefits Competitive base salary: $65,000-$75,000 annually Medical insurance stipend 401(k) retirement plan Paid time off Employee discounts on accommodations and services If you're a driven hospitality professional seeking a leadership role where your impact is visible and valued, this is your next career move.

GENERAL PURPOSE Clean and maintain all corridors and public areas in accordance with all housekeeping procedures and standards and safety and security rules and regulations to ensure guest satisfaction. ESSENTIAL DUTIES/RESPONSIBILITIES · Walk all assigned floors at beginning and end of shift; remove newspapers and service trays, empty ash urn receptacles, remove trash and/or linens and note any areas that need immediate cleaning. · Clean all public areas in the prescribed manner while following safety and security procedures and regulations to include but not limited to: hallways, elevators, service areas, stairwells, etc. · Remove soiled linen, terry and trash from the service areas and take to the appropriate locations in the prescribed manner. · Aid section housekeepers as needed (i.e. bed boards, roll-ways, etc.). · Report any missing/found articles, damage or merchandise problems to the Senior Housekeeper. · Respond to guest requests and questions and report guest issues and complaints in a hospitable manner to ensure guest satisfaction. · Coordinate with Senior Housekeeper on work priorities and provide assistance when needed.

Build Your Career with a Hospitality Team That Sets the Standard For more than 20 years, Onix Hospitality has been raising the bar in hotel excellence. We proudly own and operate nine award-winning, top-performing hotels across the Mid-Atlantic region and Florida, representing 1,000+ guest rooms and welcoming over 500,000 guests each year. We're growing-and we're looking for a Hotel Maintenance who takes pride in their craft to help keep our properties safe, comfortable, and running at their best for both guests and team members. At Onix Hospitality, we know great guest experiences start behind the scenes. That's why we invest in our people. You'll join a supportive, team-driven workplace that values your skills, recognizes your contributions, and provides a competitive benefits and perks package designed to help you thrive-both professionally and personally. If you're looking for stability, growth, and a team that truly values what you do, your next opportunity starts here. Benefits & Perks Compensation & Core Benefits Competitive salary Affordable medical, dental, and vision coverage for you and your family 401(k) retirement plan with company match Flexible Spending Accounts (FSA) Paid time off and paid holidays Short-term disability, maternity leave, and personal/family medical leave options Company-provided life insurance and long-term disability coverage Additional Perks Employee Perks Program Tickets at Work - discounted entertainment, travel, and more Tuition reimbursement On-site training and in-service programs Employee Assistance Program Free will and estate preparation services Optional legal and identity protection services Verizon Wireless employee discount Responsibilities & Duties As a Maintenance Technician, you play a vital role in maintaining the overall condition, cleanliness, and functionality of the hotel to ensure a positive guest experience. Maintain the cleanliness and condition of public and guest areas, including hallways, lobby, breakfast area, and exterior spaces Perform routine maintenance and light repairs in guest rooms and common areas as needed Assist with cleaning and upkeep of service areas, corridors, and linen closets Dispose of trash and linens properly and restock supplies as required Ensure public restrooms, elevators, and common areas are clean, safe, and well-maintained Replace light bulbs and report or address maintenance issues promptly Clean and maintain vending machine and service areas Assist guests with luggage when needed Perform additional duties as assigned to support hotel operations Qualifications Qualifications Any combination of education, training, and/or experience that provide the required knowledge, skills and abilities to perform. Grade school education is preferred. Previous hotel-related experience desired.

Director of Sales Homewood Suites by Hilton - Branchburg, New Jersey Step Into a Leadership Role That Drives Impact, Innovation, and Results Homewood Suites by Hilton-Branchburg is looking for an exceptional Director of Sales ready to energize our brand, elevate our presence in the market, and unlock new opportunities. If you're a strategic thinker, natural relationship-builder, and unstoppable sales leader, this is your moment. What You'll Lead & Achieve As our Director of Sales, you'll be at the forefront of shaping the hotel's success. You will: Craft and execute powerful sales and marketing strategies that boost market share, revenue, and overall profitability. Own the client experience -build relationships, drive solicitation efforts, and secure the business that fuels our growth. Lead by example with confidence, professionalism, and a polished presence that inspires your team. Collaborate on annual sales and marketing plans , helping forecast budgets and align strategy with performance goals. Partner with senior leadership to enhance asset value, strengthen competitive positioning, and push boundaries. Champion brand excellence by maintaining unwavering compliance with Hilton standards and elevating the guest experience. Connect with guests -understand their needs, create meaningful interactions, and leave a lasting impression. Engage on the floor , gather feedback, and build relationships that keep guests returning. Jump in where needed -flexibility and leadership go hand-in-hand. Why You'll Love Working With Us We pride ourselves on an uplifting, growth-focused, people-first culture. Enjoy: Clear advancement opportunities -we promote from within! Competitive salary Medical, Dental & Vision (Cigna) - available within 30 days Life Insurance + supplemental options 401(k) after just 90 days Paid vacation and sick time Tuition reimbursement Ongoing training and professional development Flexible schedules Teammate Assistance Fund Stability, support, and room to grow Direct deposit/pay card And of course… The AMAZING Briad Hotels Culture! What Makes You the Ideal Fit We're looking for a passionate sales leader with: Minimum 2 years as a Hotel Director of Sales, Sales Manager, or in direct hotel sales ( required ) Strong knowledge of the local market ( must ) Experience with new property openings (a plus) Marriott brand experience (strongly preferred) A proactive, hungry approach to prospecting and account growth Impeccable organization and follow-through Proficiency in MS Word, Excel, Outlook A polished, professional appearance and demeanor Who We Are The Briad Group is one of the fastest-growing hospitality companies in the country. Our diverse portfolio includes: Marriott & Hilton hotels Wendy's franchise locations Inventive rooftop lounges A contemporary outdoor lifestyle shopping center We are driven by our mission: “Create positive lifelong emotional connections with our teammates and guests.” We build strong leaders. We grow careers. We create experiences people remember. Ready to Lead With Us? Apply today and take your place in the Briad Family! We Are An Equal Opportunity Employer - All applicants will receive consideration without discrimination based on sex, marital status, race, color, age, creed, national origin, sexual orientation, military reserve membership, ancestry, religion, height, weight, use of a guide or support animal because of blindness, deafness or physical handicap or the presence of disabilities.

Job DescriptionDescription:Hotel Maintenance Technician (with Painting Experience) Employment Type: Full-Time Salary Range: $18.00-$19.00 hour The Hotel Maintenance Technician is responsible for performing general maintenance and repair tasks throughout the hotel, with a strong emphasis on wall painting, patching, and surface finishing. This role ensures that guest rooms, public areas, and back-of-house spaces remain safe, attractive, and fully operational. Key Responsibilities: Perform routine maintenance and repairs on hotel facilities, equipment, and systems. Prepare, paint, and finish walls, ceilings, and trim surfaces as needed. Patch drywall, repair minor wall damage, and ensure paint color matching. Conduct preventive maintenance on HVAC, plumbing, electrical, and other systems. Respond promptly to guest or staff maintenance requests. Maintain tools, equipment, and work areas in a clean and safe condition. Collaborate with housekeeping and front desk teams to address room readiness issues. Follow safety protocols and comply with hotel and local regulations. Requirements: Qualifications: High school diploma or equivalent required; technical or vocational training preferred. 1-3 years of general maintenance experience, preferably in a hotel, apartment, or commercial facility. Proven experience with interior wall painting, drywall repair, and surface preparation. Basic knowledge of plumbing, electrical, and HVAC systems is a plus. Ability to lift up to 50 lbs and perform physical work safely. Excellent attention to detail and problem-solving skills. Strong customer service attitude and professional appearance.

Job Description Are you a dynamic salesperson who can boost income by researching local market trends and competitors in order to identify and close business leads? You might be just what our busy hotel is looking for in our next corporate group sales manager. You'll be in charge of creating a sales and marketing strategy that includes soliciting new and existing accounts in order to reach and exceed revenue targets through outside sales calls, on-site visits and sales tours, and community networking. Our ideal candidate has 3 years or more of sales and marketing experience, enjoys new challenges, and enjoys meeting new people. Apply today if this describes you! Responsibilities: Increase new business and accelerate revenue generation by cold calling, on-site visits, and sales tours, as well as engaging your local community network Analyze local market trends and competitor activity to identify business leads Establish and grow our market share by developing and maintaining relationships with major group and catering clients Collaborate on creating and planning the department budget with the director of sales and marketing to align overall sales objectives and strategies for the hotel Attend various industry tradeshows and conferences as a professional representative of the hotel, while adhering to the budget and marketing plan requirements Qualifications: Good organization and time management skills Demonstrated exceptional social, verbal, and negotiating abilities Must possess a high school diploma or GED and a bachelor's degree in business or a similar major is desired 3+ years of experience in sales management or in a leadership role in the sales department, preferably in hospitality Prior experience working in the hospitality sector is required Corporate group sales experience ideal About Company Stylishly renovated and well-located, Delta Hotel by Marriott Philadelphia Airport is the perfect destination for your Philly adventure. You will find our hotel less than one mile from Philadelphia International Airport and a short drive from the city's downtown district. Grab a hot breakfast and lunch to go at the Market, or sit down for breakfast, dinner, or a beverage at Lounge 1643. Host flawless meetings, weddings, and social events in one of our 15 elegantly appointed venues, enhanced by expert planners and custom catering. In the mood to explore. Head into downtown Philadelphia and get to know some of the city's most noteworthy attractions, from the Liberty Bell to the University of Pennsylvania. Whatever your reason for visiting, Delta Hotel Philadelphia Airport offers all the essentials you need for your stay in the City of Brotherly Love.

The Sales Manager, Venues is responsible for effectively guiding customers through event experiences, identifying solutions that meet their goals and objectives, resulting in a compelling event experience. Utilizes all available tools to ensure maximum event and revenue capture from assigned customer base. Cultivates and maintains relationships with key hotel personnel to enhance the overall business relationship with hotel. Supports Company initiatives, business strategies and Core Values. This position reports to a Sr. Sales Manager, Sales Director, or Director, Event Technology. Key Job Responsibilities Revenue Generation • Drive Results by soliciting and securing business through a proactive, consultative sales approach, utilizing Encore's sales process and methodology. • Effectively prepare and present quotes and proposals in a timely manner to customers, including those submitted through ********************* venue booking system, or other sources as assigned. • Effectively collaborate with vendors and other departments/divisions of the company to capture and service events. • Attend site visits, pre-conference planning meetings, and appropriate venue meetings as necessary to support the customer event experience. • Understand event cost structure and incorporates this into solution designs according to established profitability guidelines. Relationship Management • Deliver World-Class Service by cultivating and maintaining relationships with customers, venue personnel and various Encore supporting functions and departments. • Thoroughly research and understand customer history and previous experiences, in order to create more personalized customer experiences. • Value People by attending customer meetings, understanding their goals and responding to their questions, concerns, and challenges. • Do the Right Thing by ensuring all customer information is up to date and accurate in the Customer Relationship Management system (CRM) at all times. • Actively refer and guide customers through the Encore network, leveraging contacts to secure additional opportunities with existing customers. Sales Accountability • Maintain a healthy pipeline at all times that ensures achievement of established revenue targets. • Ensure all known opportunities are in CRM and completely accurate and updated at all times. • See the Big Picture by supporting the sales forecasting efforts at home location, ensuring they are accurate and submitted timely. • Learn and adopt all SOPs related to the role and any new initiatives/programs that are implemented. • Maintain knowledge of new product/service offerings and emerging technology supporting meetings and events. Job Qualifications • BS/BA or 1+ years of Encore or equivalent experience required • 1 year technology sales or hospitality experience preferred • Prior sales experience in audiovisual is a plus • Knowledge of hospitality industry and sales processes preferred • Technical aptitude and computer proficiency required • Strong written and verbal communication skills Competencies (by Core Values) Deliver World Class Service • Hospitality • Ownership Do The Right Thing • Demonstrates Self-Awareness Drive Results • Ensures Accountability See The Big Picture • Decision Quality • Manages Complexity Value People • Collaborates For more information on our Competency Group, refer to the Competency Based Talent Management page on Encore Connect by searching for the title or copy & pasting this URL Link (******************************************************************************************** Physical Requirements Team members must meet the physical demands listed below to successfully perform essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Sitting: 4-5 hours per day • Standing: 2-3 hours per day • Walking: 2-3 hours per day • Stooping: 0-1 hour per day • Crawling: 0-1 hour per day • Kneeling: 0-1 hour per day • Bending: 0-1 hour per day • Reaching (above your head): 0-1 hour per day • Climbing: 0-1 hour per day • Grasping: 0-1 hour per day Lifting Requirements • 0 - 15 lbs*: Occasionally • 16 - 50 lbs*: Occasionally • 51 - 100 lbs: Never • Over 100 lbs: Never Carrying Requirements • 0 - 15 lbs*: Occasionally • 16 - 50 lbs*: Occasionally • 51 - 100 lbs: Never • Over 100 lbs: Never Auditory/Visual Requirements • Close Vision: Continuously • Distance Vision: Continuously • Color Vision: Continuously • Peripheral Vision: Continuously • Depth Perception: Continuously Pushing/Pulling Requirements • 0 - 15 lbs*: Occasionally • 16 - 50 lbs*: Occasionally • 51 - 100 lbs*: Occasionally • Over 100 lbs: Never Note: The physical requirements marked with an asterisk () indicate activities performed without assistance.* Team members must be able to meet the physical demands above in order to successfully perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work Environment Hotel Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio visual equipment and electrical components, and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends and holidays. Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area. The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.