Hotel director jobs in Margate, FL - 42 jobs

You bring the operational mastery. We bring the culture. Let's raise the bar-together. As Hotel Director of Operations, you will play a critical leadership role in ensuring the seamless day-to-day performance of The Standard Miami Beach, while supporting operational excellence across other U.S. properties as needed. This is a senior, hands-on role for a hospitality leader who is deeply connected to the floor, highly collaborative, and capable of translating brand vision into consistent, high-quality execution. What You'll Be Doing Operational Leadership & Property Oversight Serve as a senior operational leader on property, supporting all hotel functions including Rooms, F&B, Spa, Events, Engineering, and Guest Experience. Partner closely with the Regional Director of Operations to execute operational strategies, brand standards, and performance initiatives. Maintain a strong on-property presence-visible, engaged, and actively involved in daily operations. Support continuity of leadership and decision-making across departments as needed. Cross-Property & Regional Support Assist with operational initiatives, special projects, and performance support across other U.S. Standard properties. Share best practices, operational insights, and brand standards to support consistency while honoring each property's individuality. Support openings, transitions, or targeted operational improvements when required. Financial & Business Performance Support budgeting, forecasting, labor management, and cost control initiatives. Monitor key performance indicators and assist in driving efficiency and profitability across departments. Partner with Finance and department leaders to translate data into actionable operational improvements. Culture, Team Development & Leadership Foster a respectful, inclusive, and accountable work environment aligned with The Standard's values. Support the development of department heads and managers through coaching, feedback, and collaboration. Lead by presence-building trust with teams through consistency, fairness, and engagement. Promote strong communication and alignment across departments. Guest Experience & Brand Integrity Ensure the guest journey is consistent, thoughtful, and reflective of The Standard's brand and service philosophy. Address guest feedback in real time, supporting continuous improvement of service and flow. Collaborate with Marketing, Programming, and F&B teams to support brand-aligned experiences and activations. Compliance, Safety & Operational Discipline Support compliance with health, safety, labor, and regulatory requirements (OSHA, Health Department, etc.). Uphold standards of cleanliness, maintenance, and operational readiness. Assist with risk management, incident response, and operational audits. What You Bring 7+ years of progressive leadership experience in hotel operations, ideally within lifestyle, boutique, or high-touch hospitality. Strong operational knowledge across multiple departments (Rooms and F&B experience strongly preferred). Experience working in multi-property or regional environments a plus. Financial literacy with the ability to understand and influence operational performance. A calm, confident leadership presence with strong interpersonal and communication skills. Passion for hospitality, culture, and guest-centered experiences. Flexibility to travel domestically and support other U.S. locations as needed. Ability to work flexible hours, including nights, weekends, and holidays. Physical Requirements Ability to move, lift, carry, push, or pull up to 15 lbs. Frequent standing, walking, bending, reaching, and stretching. Ability to remain on feet for extended periods and navigate the entire property. Why You'll Love It Here You'll join a brand that values individuality, creativity, and operational excellence in equal measures. This role offers meaningful leadership exposure, the opportunity to influence operations across multiple properties, and the chance to grow within one of the most culturally relevant hospitality brands in the industry. Live the lifestyle you help create. Restaurant Discounts Spa Discounts Boutique Discounts Enjoy access to our spa / gym facilities and up to 3 fitness classes per week, Designated employee pool days during the summer Paid Time Off & Holidays Medical, dental, and vision coverage, plus short-term and long-term disability, life insurance, 401(k) Retirement Plan Work where hospitality, creativity, and community come together… Every day.

Job Description We're searching for a houseperson with exceptional people skills who is enthusiastic and courteous to make sure our hotel guests have a wonderful stay. We require a multi-talented person capable of handling a wide range of duties. Responsibilities for this position include keeping the hotel's public areas clean, such as hallways, meeting rooms, and lobbies. Additionally, you will help deliver guest-requested items such as amenities, rollaway beds, cribs, bedding, and perform any specially assigned tasks by housekeeping managers. Our ideal applicant has at least one year of housekeeping or houseperson experience, as well as a strong commitment to providing outstanding customer service. Please apply right away if this sounds like a great opportunity! Responsibilities: Retrieve clean linens from housekeeping storage facilities and distribute them to each floor Make deliveries to guest rooms for guest-requested items such as amenities, rollaway beds, cribs, bedding, and linens Assure a clean environment in the guest rooms, corridors, lobby, and other work areas Begin each shift by visiting assigned floors and collect trash, dirty linen, and other materials as instructed by management Provide the highest level of service by anticipating, listening attentively, and responding promptly to guests' needs Qualifications: Possesses a strong work ethic with exemplary organizational, time management, and communication skills Graduated high school, received GED or equivalent Experience with a variety of cleaning products and techniques Proven customer service experience with a strong guest-focused mentality At least 1 year of experience as a houseperson or housekeeper preferred About Company Dolce by Wyndham is a boutique upscale full-service hotel. It has 100 rooms, manual room keys, kosher catering, and a special designated Shabbos elevator that stops automatically on every floor. This new hotel has a rooftop pool, valet parking, and a rooftop Kosher restaurant & bar The Dolce by Wyndham is located at 5510 S. State Road 7, Hollywood, FL.

Job Title: Hotel Asset Director Department: 10014 - Hotel Asset Management Reports To: Director of Hotel Asset Management FLSA Status: Exempt Hotel Asset Director - Job Description The Hotel Asset Director is responsible for maximizing the performance, value, and long-term profitability of the company's full-service and select-service hotel portfolio, including food and beverage operations. This position oversees strategic planning, financial performance analysis, operational excellence, capital project execution, and food & beverage optimization. The role ensures that all hotel assets operate efficiently, profitably, and in alignment with company standards, regulatory requirements, and market expectations. Duties and Responsibilities Portfolio Strategy & Performance Management Develop and implement short-, medium-, and long-term strategies to enhance asset value across the full-service and select-service hotel portfolio. Maintain a strong understanding of hotel, food and beverage, and submarket performance drivers to inform strategic decisions. Conduct detailed financial analysis, including revenue management data, P&L statements, forecasts, and budget reviews. Lead monthly performance reviews with hotel leadership teams, providing guidance on operational improvements and revenue-generating opportunities. Identify and address safety, legal, or physical deficiencies and ensure full compliance with regulatory and brand standards. Food & Beverage (F&B) Oversight Oversee F&B operations across the portfolio, including full-service outlets, select-service offerings, catering, and the Roof Top Bar location. Perform property site visits to evaluate F&B service quality, food production, cleanliness, guest experience, and operational efficiency. Support and approve menu development, standardized recipes, costing, quality control, presentation, pricing, and production methods. Analyze catering menus to ensure effective cost control, menu standards, and inventory management. Conduct quarterly competitive analysis to ensure alignment with industry trends, guest expectations, and market pricing. Lead F&B concept development, branding, and integration into the annual business plan and budget. Work with Marketing to drive F&B promotions through in-house, digital, and traditional channels. Capital Projects & Asset Maintenance Champion and oversee capital improvement projects related to hotel and F&B operations, collaborating with design, construction, procurement, and third-party advisors. Ensure all projects are completed on schedule and within budget. Partner with the Manager of Procurement, Cost & Project Management to ensure product quality, pricing accuracy, and adherence to approved purchasing standards. Operational Oversight & Site Review Conduct comprehensive property reviews to assess asset condition, operations, brand compliance, and opportunities for performance enhancement. Monitor asset maintenance and collaborate with engineering, operations, and construction teams to ensure longevity and quality of company assets. Business Development & Special Projects Participate in special projects, including due diligence for acquisitions or dispositions, market evaluations, and asset repositioning strategies. Represent the company with franchise partners, trade organizations, and community stakeholders in matters related to hotel operations, food & beverage, catering, and events. Supervisory Responsibilities Supervise team members within the Hotel Asset Management Department, including hiring, training, performance evaluations, scheduling, and issue resolution. Provide leadership and direction to F&B and hotel operations teams as required. Qualifications Education & Experience Bachelor's degree (B.A./B.S.) required. 4-6 years of relevant hospitality asset management experience, including at least 5 years as a Regional Manager or Director in select-service or full-service assets; multi-brand experience preferred. Background in food and beverage operations, hotel operations, or corporate-level hospitality oversight strongly preferred. Skills & Competencies Language & Communication Skills Ability to read, analyze, and interpret financial reports, technical documents, and legal materials. Ability to respond to inquiries from customers, regulatory agencies, franchise partners, and business leaders. Strong writing skills, including the ability to prepare presentations, reports, and publications. Skilled at presenting information to executive leadership, ownership groups, public audiences, and boards. Technical & Leadership Skills Strong financial acumen with demonstrated ability in revenue management, budgeting, and P&L oversight. Expertise in hotel operations, asset management, and F&B management. Strong project management capabilities, including capital planning and execution oversight. Ability to lead cross-functional teams and collaborate across departments (operations, marketing, procurement, construction, finance, etc.).

Full-time Description Sitting directly on the Atlantic Ocean, Pelican Grand Beach Resort boasts breathtaking views and instantly surrounds guests with a sense of old Florida grandeur. 156-rooms, 4 diamond, 3 outlets, a lazy river and beach front? Yes please! At Pelican, we often celebrate our employees' accomplishments. Are you all about being your best self, doing the right thing, bringing your natural smile and having fun? Then we hope to welcome you to our amazing family. We are excited that you are considering joining Pelican Grand Beach Resort! Summary The Director of Outlets (DOO) oversees and directs the daily operations of all Food & Beverage outlets, ensuring adherence to standards, smooth service, meeting guest expectations, and optimizing revenue. Plays a key role in guest satisfaction, addressing complaints and ensuring a positive guest experience. The ideal DOO also takes great pride in responsibilities that include the hiring, training, and development of staff, managing budgets, and maintaining service and sanitation standards. ESSENTIAL FUNCTIONS AVERAGE % OF TIME 30% Circulate on the outlet floor, continually checking with the guests and the service staff to ensure that everything is to the guests' satisfaction. Handle guests' complaints and thank the guests upon departure. Monitor and supervise set up and maintenance of dining room area to ensure that it is up to standard. 28% Control flow of room by seating guests in each section by rotation. Responsible for assigning and supervising all opening and/or closing side duties. Make entries into logbook. Assist with scheduling attendants and control of greeters, servers and bus attendants. 12% Conduct pre-meal meetings on a daily basis. Participate in ongoing training of employees to ensure that employees continue to improve their performance. Recognize outstanding performance by service personnel and handle discipline as per standard operating procedures. 15% Team Leadership: Manage, train, and develop staff, including managers and hourly employees to ensure consistency in performance, service levels and address performance fairly. 15% Key Administrative Responsibilities include but not limited to Budgeting and Financial Management, Inventory Management, Saff Management, Compliance, Marketing and Sales, and Data Analysis. Essential Functions include but not limited to: · Ability to lay out goals and develop strategies to accomplish said goals. · Forecast necessary staffing and costs to manage the outlet operations. · Forecast workloads and oversee the preparation of work schedules as prepared by subordinate managers. · To oversee the initial and continual training of all new and current food and beverage service employees by their department managers, conducting training classes for both management and hourly staff on a regular basis including training of all team associates with all menu items in detail and total knowledge of wine list. · Manage and control standards, performance, employees' conduct, dress code, appearance, sanitation, etc., according to established policies. · Managing weekly payroll prepared by department managers for hourly staff. · The ability to work in co-operation with the Chef and Sous-Chefs to ensure top quality and fair prices and to see that below standard items are never accepted or served. · Ensure that all equipment is kept in perfect working condition and report related deficiencies to ensure closure. · Manage wine stock properly including wine list elaboration and maintenance. · Regularly calculate and control Beverage cost; responsible for F&B budget, revenue and expenses. · Manage Human Resources relating to interviewing, evaluating, discipline, termination. · Manage all guest complaints in the food and beverage area and is charge of obtaining maximum results in the utilization and appearance of the food and beverage areas, the quality levels, performance and standards of service and develops new techniques of service towards maximum guest satisfaction at minimum operating costs. · Communicate efficiently with purpose, clarity, direction and assertively while being able to listen and collaborate effectively to achieve strategy &/or outcomes. SUPPORTIVE FUNCTIONS In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function based upon the particular requirements of the hotel: · Provide direct service to guests as needed, including, but not limited to, serving tables, bussing tables, seating guests and general clerical/cashier duties. · Member of the Executive Committee · Attendance at all scheduled training sessions and meetings is required. At Pelican, we take pride in supporting our initiatives towards Diversity, Equity, Inclusion and Accessibility. We have established a hotel committee to bring together a variety of thoughts, perspectives, and expressions - and we would love for you to share yours with the team! SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities: Extensive experience with technology is key including but not limited to: Microsoft Office, HMS, TOAST; knowledge of Avero and Profit Sword a plus. Financial knowledge, must have working knowledge of Profit and Loss statement. Due to the cyclical nature of the hospitality industry, the ideal candidate may be required to work varying schedules to reflect the business needs of the hotel. Ability to solve problems and make rational decisions. Working knowledge of federal, state and local laws governing equal employment opportunity and civil rights, occupational safety and health, wage and hour issues, and labor relations, including, but not limited to the federal and state laws (where applicable): Title VII, ADEA, Equal Pay Act, Pregnancy Discrimination Act, FLSA, ADA, OSHA, FMLA, and NLRA. Physical Demands Most work tasks are performed indoors. Temperature generally is moderate and controlled by hotel environmental systems; however, must be able to work in extreme temperatures like freezers (-10°F) and kitchens (+110°F), possibly for one hour or more. Position requires walking and giving direction most of the working day; must be able to stand and exert well-paced mobility for up to 4 hours in length. Length of time of these tasks may vary from day to day and task to task. Must be able to exert well-paced ability in limited space. Must be able to bend, stoop, squat and stretch to fulfill cleaning tasks. Must be able to lift up to 25 lbs. on a regular and continuing basis. Must be able to lift trays of food or food items weighing up to 30 lbs. frequently. Must be able to push and pull carts and equipment weighing up to 250 lbs. occasionally. Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity. Talking and hearing occur continuously in the process of communicating with guests, supervisors and subordinates. Vision occurs continuously with the most common visual functions being those of near vision and depth perception. Grooming: Must maintain a neat, clean and well-groomed appearance per The Pelican Grand Beach Resort's standards. Requirements QUALIFICATION STANDARDS Bachelor's Degree preferred. Experience required: 5+ years experience with hotel food and beverage operations. 5+ years experience food and alcoholic beverages. Previous Experience in a 4-Diamond or Convention Resort preferred Previous Leadership Experience over multiple outlets preferred Knowledge and Experience with P&L, Budgets, and Financials preferred Compensation: Please provide desired pay range in cover &/or online application. Noble House Hotels & Resorts are proud to encourage and support an environment where everyone can be a successful team member (come as they are) as their true authentic self. We are an equal opportunity workplace and employer that does not discriminate based on race, color, disability, gender/sex, sexual orientation, religion, national origin, age, veteran status, or any other protected status. We are committed to building a team (rooted in family) and a workplace where we are all able to be successful based solely on our individual qualifications, experience, abilities and job performance.

Be...an Innovator, a Motivator, a Leader, a Team Player - Most of all, Be Baywood! With our "It's My Pleasure!" philosophy we have become one of the Nation's fastest growing hotel development & management companies. Join us as our Hotel Houseperson at our Homewood Suites Miami Downtown/Brickell located at 1750 sw 1 st Avenue, Miami, FL 33129. (Room Count: 102) Successful Candidate will be able to : · Previous hotel housekeeping experience preferred; however, ability gained through 1+ years related employment (customer service) or on-the-job training may substitute for actual Front Desk experience. · Must possess excellent public relations skills and warm and friendly attitude Summary Performs routine duties in the cleaning and servicing of any area which may be assigned; supplies area with items which are required for the convenience and comfort of the guest. Job Duties Cleans drink and vending machines and all surrounding areas. Empties all trash receptacles and ashtrays in corridors and public areas. Cleans all outside area walkways; sweeps stairways and landings; cleans railings and washes all EXIT doors. Cleans public restrooms. Washes windows as per schedule. (Using Housekeeper's Report Form, sets schedule for window cleaning using dates as record.) Cleans elevators, tracks, chrome, and stainless steel at each landing. Spot-cleans walls and doors; removes cobwebs; cleans fire extinguisher areas. Wipes baseboards, railings, telephones, walls, vending areas, exit doors. Collects soiled linen from Room Attendant carts and delivers to area assigned. Vacuums all inside corridors and shampoos carpets. Assists in keeping all storage areas and linen rooms clean. Assists Housekeeper in checking supplies, opening cartons, and placing supplies neatly on shelves. Assists in making beds and cleaning rooms (flips mattresses periodically when necessary), as instructed by Housekeeper. Delivers room service and picks up room service trays when needed, where applicable. Delivers cribs and rollaway beds to guest rooms. Patrols pool area - cleans tables, empties garbage, removes used towels and replaces as necessary, cleans workout facilities. Reports to Housekeeper any necessary information. Removes dirty linen. Inspects exterior of building including parking lot for trash, empties receptacles, removes cigarette butts. Inspects marketing collateral, replacing expired or damaged items. Cleans & disinfects lobby bathrooms including: basin, toilet, tile, flooring, and walls using approved cleaning chemicals. Cleans mirrors, windows, vent cover, glass doors. Reports items that require repair or additional cleaning to the appropriate person/department. Restocks housekeeping cart. Vacuums hallways. Turns in all lost and found articles immediately as per proper procedure. Operates a light vacuum cleaner Collects soiled linen from Room Attendant carts and delivers to area assigned. Collects trash from Room Attendant carts, discarding them in main trash receptacle. Assists in making beds and cleaning rooms (flips mattresses periodically when necessary), as instructed by Housekeeper. Assists with deep cleaning efforts including moving furniture, shampoo carpets. Assists in keeping all storage areas and linen rooms clean. Checks supplies, opening cartons, and placing supplies neatly on shelves. Assists engineer with handling items/equipment which require team lifting. Additional duties may be added at any time at the discretion of management. Skills/Qualifications Educational/Vocational Preparation: · Some high school education (grade 9) preferred Additional Skills: · Ability to read and understand and communicate chemical labels, and Safety Data Sheets, Instructions. · Ability to gain knowledge of applicable franchise standards and procedures. · Ability to complete applicable housekeeping forms and to communicate any problems and/or unusual conditions to management · Ability to read and comprehend manuals · Ability to positively communicate with guests and co-workers. · Ability to work within scheduling guidelines. · Ability to work with minimal or no supervision · Ability to follow schedule and ability to perform physical labor. · Ability to read and understand chemical labels, and Safety Data Sheets, Instructions. · Requires ability to perform light to moderately heavy housekeeping duties using the approved chemicals and equipment Physical Demands: · Walking and Standing: 100% Must be able to carry 50 lbs. up to 25 feet. · Lifting, Push/Pull: 90% · Ability to lift up to 30 lbs. regularly. · Must be able to lift 50 lbs. to the waist, chest, and above the head. · Ability to push housekeeping or laundry cart regularly. · Sitting: none · Bending, Stooping, Reaching: 90% (throughout the entire shift). · Must be able to bend at the knees with up to 50 lbs., standing to an upright position. · Driving: none · Traveling: none Environmental Conditions: · Inside: Protection from weather conditions, but not necessarily from temperature changes. · Outside: Some exposure to weather conditions (cleans parking lot), may assist maintenance during inclement weather. · Baywood Hotels is an Equal Opportunity employer and a drug-free workplace. EOE/M/F/Vets/Disabled Homewood Suites Miami Downtown is an EEO Employer - M/F/Disability/Protected Veteran Status View all jobs at this company

Job Description We're looking for a highly motivated and experienced F&B Manager to assist the General Manager with managing all aspects of our Food & Beverage operations and ensuring high levels of guest service and satisfaction. Fluent in English, knowledge of Spanish or Portuguese and at least 2-year experience in similar positions in hotels or restaurants is a requirement. OnQ PMS experience and/or Hampton or Hilton Family of Brands experience is a plus. Ideal candidate must be hands-on, organized, team motivator and adhere to brand, hotel and health standards. This is not an office position and requires candidate to “Manage by Walking Around”. We require strong knowledge of and understanding of restaurant, bar and banquet operations. Food Safety Certification is required and Oracle/Simphony POS experience is a plus. Responsibilities include: • Assist General Manager with Daily F&B Operations, including Breakfast, Bar and Banquets. • Must be Trained to assist at front desk during off-peak hours or when needed. • Trained and ready to fill in for any F&B position or shift that is needed. • Support other Departments on peak hours or when needed. • Hiring, training, supervising, scheduling of all F&B staff. • Developing staff for future promotions within F&B. • Ability to directly supervise personnel in carrying out work schedules as well as spot checking to verify quality and employee performance. • Planning, coordinating and distributing the work among all F&B personnel. • Increase level of guest satisfaction by delivery of an improved product through employee development, job engineering and quality image. • Planning and implementing procedures, systems and controls to ensure an efficient F&B and hotel operations. • Maintain standards of food and beverage quality and guest service quality. • Achieve budgeted revenues and expenses and maximize profitability related to the F&B department and participate in the preparation of the annual hotel budget. • Contribute to the profitability and guest satisfaction perception of other hotel departments. • Develop short term and long term financial and operational plans for F&B department which support the overall objectives of the hotel. • Maintain inventory control procedures and reporting. • Inventory, Cost Control, ordering food, beverage and supplies within department's budget. • Manage in compliance with established company policies and procedures and in compliance with local, state and federal laws and regulations. • Maintain procedures for security of monies and maintains procedures for credit control and handling of financial transactions. • Receive departmental related guest concerns and ensures corrective action is taken. • Ability to communicate effectively with guests and fellow team members. • Commitment to deliver excellent services and quality to every guest and every task, every time. • Ensure OSHA, ADA and Health policies are adhered to. • Others that may have not been included on this list. * $1,000 Sign-on bonus to OnQ and/or PEP certified candidate * Plus, Quarterly Performance Bonus. * Sign-on Bonus payable after successful completion of initial 90-day employment period. * Must be a legal resident of the USA and authorized to work in the USA to apply. Must have previous required experience to apply.

Hold regular briefings and meetings with all head of departments Ensure full compliance with operating controls, policies, procedures and service standards Lead all key property issues including capital projects, customer service and refurbishment Handling complaints, and oversee the service recovery procedures Responsible for the preparation, presentation and subsequent achievement of the hotel's annual operating budget, marketing & sales plan and capital budget Manage on-going profitability, ensuring revenue and guest satisfaction targets are met and exceeded Ensure all decisions are made in the best interest Deliver budget goals and set other short and long term strategic goals Developing improvement actions, carry out costs savings Closely monitor the reports on a daily basis and take decisions accordingly Ensure that monthly financial outlooks for Rooms, Food & Beverage, Admin & General, on target and accurate Helping in the procurement of operating supplies and equipment, and contracting with third-party vendors for essential equipment and services Coordination with the head of departments for the execution of all activities and functions Overseeing and managing all departments and working closely with department heads on a daily basis Be accountable for the responsibilities of department heads and take ownership of all guest complaints Lead in all aspects of business planning Respond to audits to ensure continual improvement is achieved Corporate client handling and take part in new client acquisition along with the sales team whenever required Responsible for safeguarding the quality of operations both (internal & external audits) Responsible for legalization, occupational health & safety act, fire regulations and other legal requirements Working Place: Miami, FL, United States

We're looking for a highly motivated and experienced F&B Manager to assist the General Manager with managing all aspects of our Food & Beverage operations and ensuring high levels of guest service and satisfaction. Fluent in English, knowledge of Spanish or Portuguese and at least 2-year experience in similar positions in hotels or restaurants is a requirement. OnQ PMS experience and/or Hampton or Hilton Family of Brands experience is a plus. Ideal candidate must be hands-on, organized, team motivator and adhere to brand, hotel and health standards. This is not an office position and requires candidate to “Manage by Walking Around”. We require strong knowledge of and understanding of restaurant, bar and banquet operations. Food Safety Certification is required and Oracle/Simphony POS experience is a plus. Responsibilities include: • Assist General Manager with Daily F&B Operations, including Breakfast, Bar and Banquets. • Must be Trained to assist at front desk during off-peak hours or when needed. • Trained and ready to fill in for any F&B position or shift that is needed. • Support other Departments on peak hours or when needed. • Hiring, training, supervising, scheduling of all F&B staff. • Developing staff for future promotions within F&B. • Ability to directly supervise personnel in carrying out work schedules as well as spot checking to verify quality and employee performance. • Planning, coordinating and distributing the work among all F&B personnel. • Increase level of guest satisfaction by delivery of an improved product through employee development, job engineering and quality image. • Planning and implementing procedures, systems and controls to ensure an efficient F&B and hotel operations. • Maintain standards of food and beverage quality and guest service quality. • Achieve budgeted revenues and expenses and maximize profitability related to the F&B department and participate in the preparation of the annual hotel budget. • Contribute to the profitability and guest satisfaction perception of other hotel departments. • Develop short term and long term financial and operational plans for F&B department which support the overall objectives of the hotel. • Maintain inventory control procedures and reporting. • Inventory, Cost Control, ordering food, beverage and supplies within department's budget. • Manage in compliance with established company policies and procedures and in compliance with local, state and federal laws and regulations. • Maintain procedures for security of monies and maintains procedures for credit control and handling of financial transactions. • Receive departmental related guest concerns and ensures corrective action is taken. • Ability to communicate effectively with guests and fellow team members. • Commitment to deliver excellent services and quality to every guest and every task, every time. • Ensure OSHA, ADA and Health policies are adhered to. • Others that may have not been included on this list. * $1,000 Sign-on bonus to OnQ and/or PEP certified candidate * Plus, Quarterly Performance Bonus. * Sign-on Bonus payable after successful completion of initial 90-day employment period. * Must be a legal resident of the USA and authorized to work in the USA to apply. Must have previous required experience to apply.

The Assistant Director of Front Office plays a key leadership role in supporting the Director of Front Office in overseeing all front office operations to ensure exceptional guest service, operational efficiency, and team performance. This position assists in managing daily operations of the front desk, concierge, bell services, and guest services, while ensuring policies, procedures, and brand standards are consistently upheld. The Assistant Director of Front Office is instrumental in driving guest satisfaction, coaching team members, and maintaining a high level of professionalism and service excellence throughout the department. Essential Duties & Responsibilities Leadership & Management Assist the Director of Front Office in managing and supervising all front office team members, including front desk agents, guest service agents, bell staff, and concierge. Provide daily leadership, guidance, and support to the front office team to ensure smooth and efficient operations. Assist with recruitment, onboarding, training, scheduling, and performance management of front office staff. Conduct regular coaching, counseling, and performance evaluations to develop team members and maintain high standards. Lead by example in delivering exceptional guest service and maintaining a positive, professional work environment. Guest Experience & Service Excellence Ensure all guests receive a warm, professional, and personalized arrival and departure experience. Proactively engage with guests to anticipate needs, resolve concerns, and enhance overall satisfaction. Handle escalated guest complaints and service recovery situations with professionalism and discretion. Monitor guest feedback, reviews, and satisfaction scores; implement corrective actions as needed. Ensure VIPs, repeat guests, and special requests are properly recognized and handled. Operations & Daily Oversight Assist in overseeing daily front office operations, including check-in/check-out procedures, room assignments, and guest requests. Ensure accurate room status, availability, and inventory management in coordination with housekeeping and reservations. Support the development and enforcement of standard operating procedures and brand standards. Assist with preparing daily reports, shift reports, and operational summaries. Ensure cash handling procedures, billing accuracy, and financial controls are followed at all times. Collaboration & Communication Act as a liaison between Front Office and other departments including Housekeeping, Engineering, Reservations, Sales, and Food & Beverage. Participate in daily operations meetings and communicate key information to the front office team. Support group arrivals, VIP programs, and special events to ensure seamless coordination and execution. Scheduling & Payroll Assist in creating and managing staff schedules to ensure proper coverage based on business levels. Monitor labor costs and productivity in line with budgeted guidelines. Review timekeeping records and assist with payroll processing as needed. Training & Development Assist in developing and delivering training programs for new hires and existing team members. Ensure all front office team members are knowledgeable in systems, policies, procedures, and service standards. Promote continuous improvement and professional development within the department. Compliance & Safety Ensure compliance with all company policies, brand standards, safety regulations, and labor laws. Promote a safe working environment and ensure adherence to health and safety procedures. Assist in emergency procedures and act as a leader during incidents or evacuations. Other duties as assigned. Qualifications Bachelor's degree in Hospitality Management, Business Administration, or related field preferred. Minimum of 3-5 years of progressive experience in front office or rooms division operations. Previous supervisory or management experience required. Strong knowledge of property management systems (PMS), front office procedures, and guest service standards. Excellent leadership, communication, and interpersonal skills. Strong problem-solving and decision-making abilities. Ability to remain calm and professional in high-pressure situations. Flexible availability, including nights, weekends, and holidays. Physical Requirements Ability to stand and walk for extended periods of time throughout the shift while overseeing front desk and guest service areas. Ability to move throughout the property, including guest rooms, public spaces, and back-of-house areas, to support operations and team members. Must be able to lift, carry, push, and pull up to 25 lbs as needed (e.g., assisting with guest items, office supplies, or operational materials). Ability to bend, stoop, kneel, reach, and climb stairs as required in the performance of duties. Manual dexterity and visual acuity to operate computers, telephones, printers, and other standard office equipment. Ability to work in a fast-paced, high-energy environment while maintaining professionalism and focus. Ability to work extended hours, evenings, weekends, and holidays as operational needs require.

The Assistant Director of Front Office plays a key leadership role in supporting the Director of Front Office in overseeing all front office operations to ensure exceptional guest service, operational efficiency, and team performance. This position assists in managing daily operations of the front desk, concierge, bell services, and guest services, while ensuring policies, procedures, and brand standards are consistently upheld. The Assistant Director of Front Office is instrumental in driving guest satisfaction, coaching team members, and maintaining a high level of professionalism and service excellence throughout the department. Essential Duties & Responsibilities Leadership & Management Assist the Director of Front Office in managing and supervising all front office team members, including front desk agents, guest service agents, bell staff, and concierge. Provide daily leadership, guidance, and support to the front office team to ensure smooth and efficient operations. Assist with recruitment, onboarding, training, scheduling, and performance management of front office staff. Conduct regular coaching, counseling, and performance evaluations to develop team members and maintain high standards. Lead by example in delivering exceptional guest service and maintaining a positive, professional work environment. Guest Experience & Service Excellence Ensure all guests receive a warm, professional, and personalized arrival and departure experience. Proactively engage with guests to anticipate needs, resolve concerns, and enhance overall satisfaction. Handle escalated guest complaints and service recovery situations with professionalism and discretion. Monitor guest feedback, reviews, and satisfaction scores; implement corrective actions as needed. Ensure VIPs, repeat guests, and special requests are properly recognized and handled. Operations & Daily Oversight Assist in overseeing daily front office operations, including check-in/check-out procedures, room assignments, and guest requests. Ensure accurate room status, availability, and inventory management in coordination with housekeeping and reservations. Support the development and enforcement of standard operating procedures and brand standards. Assist with preparing daily reports, shift reports, and operational summaries. Ensure cash handling procedures, billing accuracy, and financial controls are followed at all times. Collaboration & Communication Act as a liaison between Front Office and other departments including Housekeeping, Engineering, Reservations, Sales, and Food & Beverage. Participate in daily operations meetings and communicate key information to the front office team. Support group arrivals, VIP programs, and special events to ensure seamless coordination and execution. Scheduling & Payroll Assist in creating and managing staff schedules to ensure proper coverage based on business levels. Monitor labor costs and productivity in line with budgeted guidelines. Review timekeeping records and assist with payroll processing as needed. Training & Development Assist in developing and delivering training programs for new hires and existing team members. Ensure all front office team members are knowledgeable in systems, policies, procedures, and service standards. Promote continuous improvement and professional development within the department. Compliance & Safety Ensure compliance with all company policies, brand standards, safety regulations, and labor laws. Promote a safe working environment and ensure adherence to health and safety procedures. Assist in emergency procedures and act as a leader during incidents or evacuations. Other duties as assigned. Qualifications Bachelor's degree in Hospitality Management, Business Administration, or related field preferred. Minimum of 3-5 years of progressive experience in front office or rooms division operations. Previous supervisory or management experience required. Strong knowledge of property management systems (PMS), front office procedures, and guest service standards. Excellent leadership, communication, and interpersonal skills. Strong problem-solving and decision-making abilities. Ability to remain calm and professional in high-pressure situations. Flexible availability, including nights, weekends, and holidays. Physical Requirements Ability to stand and walk for extended periods of time throughout the shift while overseeing front desk and guest service areas. Ability to move throughout the property, including guest rooms, public spaces, and back-of-house areas, to support operations and team members. Must be able to lift, carry, push, and pull up to 25 lbs as needed (e.g., assisting with guest items, office supplies, or operational materials). Ability to bend, stoop, kneel, reach, and climb stairs as required in the performance of duties. Manual dexterity and visual acuity to operate computers, telephones, printers, and other standard office equipment. Ability to work in a fast-paced, high-energy environment while maintaining professionalism and focus. Ability to work extended hours, evenings, weekends, and holidays as operational needs require. Requirements:

A beloved hotel with an enviable oceanfront location is now even better, following a $50 million renovation. Our newly redesigned Loews Miami Beach Hotel includes all-new touchpoints throughout the property. Welcome to a South Beach Icon, Reimagined. Responsible for overseeing the provision of world-class front office service to hotel guests. Oversees the Front Office Manager and collaborates with him/her on directing the Front Desk, Star Service, Guest Service and Valet operations. Ensures prompt and complete satisfaction of guest requests in a professional and timely resolution of guest complaints are taking place. This role is also responsible for overall management of the Housekeeping Department. Works with the Director of Operations on ensuring that all Loews and hotel programs in the Front office and Housekeeping are up to set standards. Essential Functions and Responsibilities * Works with Front Desk, Star Service, VIP, Guest Service and Valet leadership to ensure highest level of service, efficient operations and compliance with all Loews Standards * Oversees the satisfaction of all guest requests and the resolution of all complaints received by all listed departments. * Monitors, reconciles and communicates accurate occupancy information to all hotel departments * Supervises all Front Office Manager, Assistant Front Office Managers, Guest Service Manager, VIP Manager, Star Service Manager and Valet Account Manager - and offers guidance and support to entire supervisory and line team * Assist all Department Managers in ensuring high level of guest satisfaction and ensure all complaints are addressed appropriately * Monitors Service scores and praises or holds department managers accountable for performance * Monitors and manages labor in all areas * Works closely with Valet Account Manager and District Manager to ensure operations are meeting Loews expectations * Mentors and develops Managers and helps them identify career paths * Works closely with other department heads for any needs in any of the Front Office and Housekeeping areas * Monitors and ensures adherence to all Loews Hotels Star Service Standards * Familiar with and able to troubleshoot problems with the following systems: key encoding, call accounting, in-room movies, video checkout, electronic data capture, Hot SOS and PMS interface control * Works with Reservation Manager, and Revenue Manager to determine daily room rates based on occupancy and revenue goals * Ensures all daily tasks at the F.O. are being completed and assisting if necessary * Oversees training of all Front Office and Housekeeping * Evaluates individual Director/Manager performance, determining improvement and training needs and advancement requirements * Develops departmental incentive and staff motivation programs * Coordinates hotel participation in Loews First and other corporate Marketing programs * Evaluates department operations and recommends changes to improve department efficiency, effectiveness and guest satisfaction * Ensures accurate department attendance records and Star Service Recaps are maintained * Sets goals for Front Office and Housekeeping Department Managers * Ensures each department operates with sufficient inventories of needed supplies * Works with Conference Managers, and Sales Managers to satisfy all special group requests * Ensures the provision of all appropriate information and collateral materials to package guests * Ensures accurate communication of information to guest regarding all hotel facilities and operating hours * Attends and participates in departmental meetings for all Front Office Areas * Ability to make decisions on imperfect information * Oversees all departmental; budgets, forecasts and schedules * Keeps the Director of Operations appraised of all significant happenings in both the Front Office and Housekeeping * Attends all required hotel meetings to keep abreast of in-house activities/promotions and upcoming events; maintain communication with other departments within the hotel * Holds weekly and monthly department meetings designed to provide necessary contact and operating information for all departmental TM's * Other duties as assigned Supporting Functions and Responsibilities * Promotes and applies teamwork skill at all times * Notifies appropriate individual promptly and fully of all problems and/or unusual matters of significance * Is polite, friendly, and helpful to all guests, management and fellow employees * Maintains cleanliness and excellent condition of equipment and work area * Executes emergency procedures in accordance with hotel standards * Complies with required safety regulations and procedures * Complies with hotel standards, policies and rules * Recycles whenever possible * Remains current with hotel information and changes * Complies with hotel uniform and grooming standards Qualifications * Extensive knowledge of all hotel departments (F.O. & Housekeeping especially) * Excellent communication skills - oral and written * Excellent guest service skills * Knowledge of computer programs utilized in property management * Able to work a flexible schedule, including weekends and holidays Education: * Bachelor Degree in Hospitality Management or related field, or equivalent experience. Experience: * Minimum six years in hotel operations management experience as a Division Head

About us: As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world. At InterContinental Hotels & Resorts we want our guests to feel special, cosmopolitan and In the Know which means we need you to: Be charming by being approachable, having confidence and showing respect. Stay in the moment by understanding and anticipating guests' needs, being attentive and taking ownership of getting things done. Make it memorable by being knowledgeable, sharing stories and showing your style to create moments that make people feel special. A Shining Star Among Downtown Miami Hotels, the InterContinental Miami features the city's premier accommodations, convention, and meeting facilities. Overlooking sparkling Biscayne Bay, we provide a secure, inviting environment in a well-established area of the city. Priding ourselves on being ONE GREAT TEAM and honored as one of the TOP WORKPLACES of South Florida by the Sun Sentinel for the nineth year. Your day to day: The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. You'll also create the warm atmosphere that makes our guests feel at home in any location. As the Director of Front Office, you will manage all aspects of the front office areas which may include, but is not limited to guest registration, bell services, business center, telephone services, concierge services, club lounge, and guest reservations to ensure guest satisfaction and maximize hotel profitability. Adhere to all brand standards and desk merchandising. DUTIES AND RESPONSIBILITIES: Manage day-to-day operations and assignments of the front office staff; schedule, plan, and assign work. Develop and communicate departmental strategies and goals. Communicate and enforce policies and procedures. Recommend and/or initiate salary, disciplinary, or other staffing/human resources-related actions in accordance with Company rules and policies. Alert management of potentially serious issues. Ensure all staff is properly trained on systems, security and cash handling procedures, and service standards and have the tools and equipment needed to effectively carry out their job functions. Monitor front office staff to ensure guests receive prompt, professional attention and personal recognition. Ensure guests are greeted upon arrival. Respond appropriately to guest complaints. Implement appropriate service recovery guidelines in order to ensure total guest satisfaction. Schedule and regularly conduct routine inspections of the front office and public areas to ensure the appearance of such areas reflects highly on the hotel, brand, and Company. Develop actions plans to correct any deficiencies. Analyze guest satisfaction data and develop and implement plans to achieve established goals related to guest satisfaction scores, front desk activities, IHG One Rewards enrollments, etc. Achieve budgeted revenues, control labor costs & expenses, and maximize profitability within all areas of the front office. Participate in the preparation of the annual departmental operating budget and financial plans which support the overall objectives of the hotel. Maintain procedures for security of monies, credit and financial transactions, and guest security. Check billing instructions and guest credit for compliance with hotel credit policy Establish, implement, and maintain training and procedures for ISC to serve as a central communications point during emergency/crisis situations; develop and maintain relationships with local fire, police, and emergency personnel. Assist in managing hotel revenue generation and maximization through full utilization of company systems, business processes and specifications. Promote teamwork and quality service through daily communication and coordination with other departments. Key departmental contacts include Accounting, Revenue Management, Sales and Marketing, Catering, Food and Beverage, Housekeeping, and Maintenance. Interact with outside contacts: Guests - to ensure their total satisfaction Regulatory agencies - regarding safety and emergency matters Other contacts as needed (professional organizations, community groups) Perform other duties as assigned. May serve “manager on duty” as required. ACCOUNTABILITY: This job is the top Front Office job at a full-service hotel or at a regional extended-stay hotel, or reporting to a Director of Rooms Division at a large luxury or resort hotel. Typically supervises front desk agents, and bell/van services, reservations, ISC, etc. May oversee subordinate supervisors. Qualifications and Requirements: Bachelor's degree in Hotel Management/Business Administration, plus 3 years Front Office/Guest Service experience including management experience, or an equivalent combination of education and experience. Must speak fluent English. Other languages preferred. This job requires ability to perform the following: Frequently standing up behind the desk and front office areas Carrying or lifting items weighing up to 50 pounds Handling various objects Use a keyboard to operate various property management and reservations systems, etc. Other: Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with guests, employees and third parties that reflects highly on the hotel, the brand and the Company. Reading and writing abilities are utilized often when completing paperwork and management reports, interpreting results, giving and receiving instructions, and training. Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances are utilized frequently. Problem solving, reasoning, motivating, organizational and training abilities are used often. Ability to travel to attend workshops, specialized training and/or certifications, etc. May be required to work nights, weekends, and/or holidays. What we offer: The salary range for this role is $95,000 - $100,000 annually. This job is eligible for bonus pay. We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401(k), and many other benefits to eligible employees. Additionally, hotel discounts worldwide are available as well as access to a wide variety of discount programs and the chance to work with a great team of people. Most importantly, we'll give you the room to be yourself. IHG is an equal opportunity employer: Minorities/ Females/ Veterans/ Disabled.

Summary: Assist with supervising the front office area while maintaining data on room occupancy, and communication with Sales, Housekeeping and Catering concerning arrivals and departures. Essential Job Functions: Include the following. Other duties may be assigned. Supervise all Front Desk Agents, Bell, PBX, Front Office Supervisors, Guest Relations Dept, and Valet Dept. Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication and recommend discipline and/or termination when appropriate. Respond to guest's special requests, needs, problems, issues and concerns and accommodate groups to ensure optimal levels of guest satisfaction and repeat business. Create and post all Front Office associate schedules. Implement company programs and supervise the daily operations of the Front Desk to comply with SOPs, maximize revenues, and motivate associates to ensure an optimal level of quality service and hospitality are provided to the hotel customers. Prepare reports and assist in overseeing the Front Desk & Guest Services Upsell & Inventive Programs to maximize revenue. Remain calm and alert, especially during emergency situations and/or heavy hotel activity, serving as a role model for Front Office associates and other employees. Resolve customer complications and complaints by conducting thorough research of the situation and determining the most effective solutions. Make decisions and take action based on previous experience and good judgment, sometimes revising approach to accommodate unusual situation. Authorize revenue allowances to remedy problems only after other alternative solutions have been offered. Comply with attendance standards and be available to work on a regular basis. Perform any other job-related duties as assigned by Director of Front Office. Diplomatically handle guest complaints in the absence of the Director of Front Office, including situations that arise when hotel is oversold, irate guests, etc. Required Skills and Abilities: Full-Time Management position that requires a flexible schedule and the ability to work day/night shifts, weekends, and holidays. A varied schedule. Must have the previous experience in hospitality Must be willing to “pitch-in” and help co- workers with their job duties and be a team player. Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information and resolve conflicts. Ability to access and accurately input information using a moderately complex computer system. Ability to observe and detect signs of emergency situations. Ability to communicate verbally and in writing and prepare complex reports of room availability and revenues generated. Education and Experience: High School Diploma plus some college, previous front desk / guest service experience in a supervisory capacity. Reservation knowledge is helpful. Language Skills: Excellent service skills including etiquette and ability to work with the public. Knowledge of communications skills, organization skills, ability to deal with diverse clientele, golf knowledge. Reasoning Ability: Ability to solve problems and deal with a variety of variables in situations where only limited standardization exists. Ability to provide and interpret a variety of instructions furnished in written, oral, diagram or schedule form. Other Skills and Abilities: Ability to communicate and work well with fellow employees and other departments. Maintain a presentable appearance, behavior and manner at all times. Ability to process administrative work. Ability to manage multiple tasks effectively. Physical Demands: While performing the duties of this job, the employee is regularly required to stand, sit, walk, bend and use hands to finger, handle or feel objects, tools or controls. The employee is frequently required to talk or listen. The employee frequently is required to use hands to grab, move, lift, or feel objects, and use telephone, computer, and copier machine.

At Yurbban, we don't just offer accommodation, we create moments worth remembering. We are a hotel group with soul, where hospitality, sustainability, and authenticity go hand in hand. We are driven by the desire to surprise, to do things right, and to enjoy the process along the way. Our Essence WOW, CONSCIOUS, HONEST, PASSION, and TEAM are much more than just words: we love to innovate, we care for people and the planet, we act with transparency, we give 100% in every challenge, and above all, we work together to achieve it. Why Join Us Being part of Yurbban means growing in an environment where ideas matter and good vibes are part of our DNA. We operate hotels and restaurants in Barcelona, Madrid, Seville, San Sebastián, Miami, Chía, and Bogotá, with a clear purpose: to make every experience unique. We're Looking for a Front Office Director Under the guidance of hotel manager, ensure guest services runs as an efficient and organized unit; act as the main contact/service center for internal and external guests; increase communication between departments throughout the property by coordinating the process of receiving and resolving guest issues and requests. Gain guest loyalty by utilizing the provided systems and tools consistently and efficiently while providing leadership and direction for the front office department, including training, motivating and managing the employees. Responsibilities: Supervise front office, supervisors, bellmen and Valet Parking employees to ensure prompt and complete resolution of guest calls and requests. Monitor trip advisor campaigns, VIP arrivals, breakfast coupons, office supply inventory and commission reconciliations. Oversee the front office department operation and ensure all telephone calls/inquiries are answered within three rings and using proper telephone etiquette Ensure each employee is expected to carry out, within their capabilities, all reasonable requests by management Track all guest issues from various sources and report results. Identify trends for resolution. Address complaints; serve as manager on duty as needed Ensure all guest requests/issues are logged Track and maintain records of all guest issues and recovery from TripAdvisor/guest alerts/glitch log in HUBOS (once implemented) Monitors and reviews guest comments via the TrustYou to identify areas for improvement and shares with staff to assist in improving guest satisfaction, guest relations and guest loyalty scores and responds directly to guest as necessary. Ensure that all department equipment is in proper working condition and that department areas and storerooms are clean. Perform departmental administrative duties. Assist in recruitment, hiring, training, orientation of and communication to department personnel. Schedule and supervise staff to ensure prompt, friendly, and attentive service Ensure compliance of brand standards, operating procedures and policies Facilitates the training and development of all employees to Yurbban Hospitality Group standards. Participate actively in front desk up-selling and cross-selling. Review daily front office tasks and reports generated by Night Audit. Requirements: Bachelors degree preferred. High school diploma or equivalent required Minimum two (2) years of management experience in a front office leadership role, preferably in an upscale or lifestyle brand hotel Proven team leader with a high level of energy and motivation with a proven track record of living the company's values An intermediate to proficient understanding of computer systems such as: roommaster, lightspeed, HUBOS, microsoft word, excel & outlook is preferred Enter and locate work related information using computers and/or point of sale systems Ability to spend extended lengths of time viewing a computer screen Possess a gracious, friendly, and fun demeanor Ability to multitask, work in a fast-paced environment and have a high level attention to detail Maintain positive and productive working relationships with other employees and departments Ability to work independently and to partner with others to promote an environment of teamwork Must be able to stand or walk a minimum eight-hour shift. Must be able observant and quick to respond to various situations while also multitasking and handling stressful situations. Must be able to twist, tow (push or pull), reach, bend climb and carry objects as necessary. Must have excellent communication skills and be able to read, write, speak and understand english. Must be able to work inside and outside at all times of the year as needed, based upon business volumes. Knowledge of federal, state and local laws governing equal employment opportunity and civil rights, occupational safety and health, wage and hour issues, and labor relations Schedule: This position requires fully availability during mornings and afternoons, shift of 8 hours could be arranged between 6:00 am to 12:00 am, weekends required. Work Location: Miami South Beach, FL. Physical Demands: This position requires the ability to sit for extended periods while working at a computer, and to lift and carry items weighing 15 pounds or more. Prolonged periods of being stand as well. Work Authorization: Employee must be legally authorized to work in the United States. FSLA Classification: Exempt What We Offer: Salary according to position and experience Career growth opportunities within a fast-expanding group Continuous training through Yurbban Academy A workplace where professionalism and great atmosphere go hand in hand Quarterly afterworks and teambuilding activities Paid Time off, Holidays paid + your birthday off 🎂 Discounts on all national and international stays for you, your family, and friends. Discounts on Wellness and GYMs Health and Retirement (Health, Vision, Dental, Alternative Care and retirement plans) If you want to be part of an experience where every day is an opportunity to create unforgettable moments for our guests, apply now! Join Yurbban Hospitality Group!

The Hotel General Maintenance Individual will perform a variety of general maintenance and repairs to help maintain the hotel's level of functionality, cleanliness, safety and security in compliance to company and brand standards while delivering exceptional customer service to our guests. General Maintenance Individual must able to work a combination of AMs and PMs Shifts, weekends and holidays. Pay Rate: $20.00 - $22.00 per hour Job Responsibilities: 1. Maintain the physical functionally and safety of the hotel including, but not limited to guest rooms, public spaces and heart-of-house areas. 2. Performs or assists in preventive maintenance of guest rooms, pubic area and equipment 3. Performs various repairs and tasks involving electrical, plumbing, painting, carpentry and some HVAC. 4. Respond to guest calls and team member work orders in timely, friendly, and efficient manner. 5. Conduct inspections for preventive maintenance and safety needs. 6. Respond to any emergency situation according to help return building back to normal operating status. Qualifications: * Overall knowledge and experience in General Maintenance, Plumbing, Electrical, Painting and other Repair Skills * Problem Solving Skills * Ability to follow a list of tasks in a timely and efficient manner * Ability to work independently and in a team * Able to stand and walk for a minimum of an 8 hour shift, able to constantly lift/move up to 10 pounds and frequently lifting/moving up to 50 pounds. Benefits: * Vacation, Sick and Holiday Pay * 401(k) with company match of 4% * Medical, Dental, Vision and Life Insurance * Short and Long Term Disability * Voluntary Critical Illness, Hospital and Accident Insurance * Hilton Team Member Travel Discounts * Free Uniforms, Safety Shoes and Team Member Parking Hilton Boca Raton Suites is an Equal Opportunity Employer. All qualified applicants and employees will receive consideration for employment without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability. If you need accommodation for any part of the application process because of a medical condition or disability, please send an email to ****************************** or call ************to let us know the nature of your request.

Overall Scope & Responsibility: To manage and to be accountable for the day to day operation of the hotel concentrating on all aspects but in particular to Guest services, Accommodation, front of house management, maintenance and BOH areas of the hotel. Essential Duties: To contribute to the best of your ability to the overall profitability of the property. To be fully aware with regard to the budget guidelines within the hotel operations and to assist in the preparation of the annual budgets. To provide and maintain the highest quality standard of service to all our customers at all times. Reporting any accidents and incidents through the correct communication channels. To always look at better and new standards for the hotel. To be fully aware and up to date with all legislation related to the hotel. To assist and work closely and communicate with all the other departments in the hotel as and when required. To be presentable to the best of your ability at all times. To be fully aware of all details with regard to the staff handbook and being able to communicate this to all departments. To co-ordinate, manage and conduct staff training and develop the personnel focusing on Front office, Accommodation and maintenance. To manage and monitor the Manager on Duty role and inform the MD of any incidents at all times. To be a pro-active manager to the best of your ability. Specific Duties: To set, monitor and maintain all standards within the main areas of responsibility. To conduct a weekly walk through with Engineer and Accommodation Manager, Front Office Manager and Housekeeping manager and report any work to be carried out. To have a room quality audit in place in conjunction with the accommodation manager To have a weekly CRM system meeting and produce weekly reports on this for use in planning meeting. To work closely with the third party operators and vendors of the hotel. To ensure correct staffing levels in all areas of responsibility working within the budgetary guidelines and at all times planning for peaks and troughs. To ensure holidays are managed effectively within the departments. To produce the weekly MOD Schedule for the hotel and distribute this at least a week in advance. To ensure that the staff restaurant has varied menus and is kept in a condition as per standard decided. To work closely with Engineering and Housekeeping managers ensuring all back of house areas are in perfect condition. To host the morning meeting and operations meeting in the absence of the MD. To be part of the Executive Planning Committee and to attend the monthly planning meeting To report any maintenance issues through the correct channels ensuring that the CRM system is in proper use at all times. To ensure front office/accommodation and maintenance update proper training records and that training objectives are set and met To assist Managing Director with the overall valet operation of the hotel and to ensure standard and procedures are met at all times. To ensure that the shop inside hotel lobby has the correct merchandise To be fully responsible for the management of the VIP program of the hotel. Job Knowledge, Skills, & Abilities Excellent communication, interpersonal, and organization skills. Must be able to carry 10 lbs. Commitment to superior customer service and excellent customer service skills. Consistent record of meeting sales, customer service and operations objectives. Proven ability to influence a team and achieve results. Flexibility and creative problem-solving ability. Strong initiative and self-motivation. Fluency in job related English both verbal and non-verbal. An appreciation and respect for the diversity of all individuals in the workplace. Ability to handle pressure and work in a fast paced environment. Excellent management and leadership skills. Must be able to work days, evenings, and weekends as necessary. No for any position can possibly include all duties which may be requested by guests or required by the needs of the hotel. Listed above is a summary of the major responsibilities for this position. Job Duties, tasks, schedules and requirements may be changed at any time. The receipt of a job description does not imply nor create a promise of employment, nor an employment contract of any kind.

Mission Statement We are a service focused and design forward collection of hotels deeply immersed in our communities through authentic hospitality, inclusion and education. Core Values We encourage people to be themselves and create honest, genuine and thoughtful experiences We are passionate about our role within the local community through; education, employment, charity and community partnerships We create a warm neighborhood place where everyone is welcome We are daring, we are fun and we are committed to making our industry better ____________________________________________________________________________ General Manager/Hotel Manager Hotel Greystone, a Salt Hotel is a quintessential art deco lifestyle property, in the heart south beach. At Hotel Greystone, intimate spaces, innovative cuisine and an adults-only, hyperlocal ethos create the perfect conditions for people, art, music, and fine dining to transcend the predictable, and manifest the uncommon. Position Overview: The General Manager is responsible for the hotel and all people within it. The General Manager should have a deep understanding of all facets of the hotel business and display a true passion for and dedication to luxury service and excellence. The General Manager will ensure the highest levels of guest service and guest and employee satisfaction are provided to all within the hotel. This person will function as the primary strategic business leader of the property with responsibility for all aspects of the operation, overseeing all departments of the hotel. The General Manager will ensure Implementation of and compliance with all company procedures, policies, standards and core values. Miami Hotel Leadership Experience preferred The Job: Lead, direct and manage all areas of the business, including front office, revenue management, housekeeping, engineering and Food & Beverage. Work as part of a close-knit team who are inspired to do their best work. Ensure the guest and their needs are at the center of all we do. Have a solid understanding of budgeting, forecasting, cost control and strategic planning and an ability to work with ownership and management finance to ensure the financial health and success of the business. Ensure implementation and compliance with all Standard Financial Procedures at the property to protect the cash and financial assets of the property Ensure implementation and compliance with all Standard Operating in all areas of the hotel. A strong knowledge of marketing, sales and revenue generation leading to overall profitability. Serve as primary liaison with hotel owners and corporate entities. Oversee the physical aspects of the property and ensure all housekeeping and maintenance programs are in place and the hotel is always presented as it should be. Manage all service contracts for high quality and good value to ensure the hotel runs smoothly The People: Identify and recruit new talent and develop management team Possess & convey strong communication and leadership skills Ensure all staff are providing highly personalized and thoughtful service and placing the guests needs at the center of all interactions. Embody Salt Hotels core values and deliver the Salt Hotels experience for guests Work in a consultative manner with all staff Ensure a safe, positive and happy work environment aligned with Salt Hotels codes of conduct and core values The Rest: Ensure that the business is perceived as a respected, important member of the community Protect the reputation of the company in a manner that ensures all guests have a positive experience Operate within local, country and international laws in every respect, especially in those matters pertaining to the liquor license Always acts in a manner that is in keeping with all local, state & governmental codes and laws and maintains the highest standards of health, sanitation, and cleanliness Previous experience as a General Manager or Assistant General Manager at a comparable boutique or lifestyle hotel. Advanced knowledge of hospitality operations, business management, and financial performance. Salt Hotels is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Property Description Eden Roc Miami Beach, an iconic oceanfront resort nestled in the heart of Miami Beach, Florida, is looking for talented individuals to join our team! As a job applicant, you'll have the opportunity to work in a legendary property that offers luxury, style, and unparalleled service. With positions available in front desk, housekeeping, food and beverage, spa, and more, there are abundant opportunities for career growth and advancement. Our resort boasts breathtaking ocean views, lavish amenities, and a vibrant atmosphere, creating an exciting and dynamic work environment. As a member of the Eden Roc Miami Beach team, you'll have the chance to provide exceptional service to our esteemed guests, work in a collaborative and inclusive team, and be a part of a renowned hospitality brand. Join us in creating unforgettable experiences for our guests and become a valued member of our team at Eden Roc Miami Beach!

Overall Scope & Responsibility: To manage and to be accountable for the day to day operation of the hotel concentrating on all aspects but in particular to Guest services, Accommodation, front of house management, maintenance and BOH areas of the hotel. Essential Duties: To contribute to the best of your ability to the overall profitability of the property. To be fully aware with regard to the budget guidelines within the hotel operations and to assist in the preparation of the annual budgets. To provide and maintain the highest quality standard of service to all our customers at all times. Reporting any accidents and incidents through the correct communication channels. To always look at better and new standards for the hotel. To be fully aware and up to date with all legislation related to the hotel. To assist and work closely and communicate with all the other departments in the hotel as and when required. To be presentable to the best of your ability at all times. To be fully aware of all details with regard to the staff handbook and being able to communicate this to all departments. To co-ordinate, manage and conduct staff training and develop the personnel focusing on Front office, Accommodation and maintenance. To manage and monitor the Manager on Duty role and inform the MD of any incidents at all times. To be a pro-active manager to the best of your ability. Specific Duties: To set, monitor and maintain all standards within the main areas of responsibility. To conduct a weekly walk through with Engineer and Accommodation Manager, Front Office Manager and Housekeeping manager and report any work to be carried out. To have a room quality audit in place in conjunction with the accommodation manager To have a weekly CRM system meeting and produce weekly reports on this for use in planning meeting. To work closely with the third party operators and vendors of the hotel. To ensure correct staffing levels in all areas of responsibility working within the budgetary guidelines and at all times planning for peaks and troughs. To ensure holidays are managed effectively within the departments. To produce the weekly MOD Schedule for the hotel and distribute this at least a week in advance. To ensure that the staff restaurant has varied menus and is kept in a condition as per standard decided. To work closely with Engineering and Housekeeping managers ensuring all back of house areas are in perfect condition. To host the morning meeting and operations meeting in the absence of the MD. To be part of the Executive Planning Committee and to attend the monthly planning meeting To report any maintenance issues through the correct channels ensuring that the CRM system is in proper use at all times. To ensure front office/accommodation and maintenance update proper training records and that training objectives are set and met To assist Managing Director with the overall valet operation of the hotel and to ensure standard and procedures are met at all times. To ensure that the shop inside hotel lobby has the correct merchandise To be fully responsible for the management of the VIP program of the hotel. Job Knowledge, Skills, & Abilities Excellent communication, interpersonal, and organization skills. Must be able to carry 10 lbs. Commitment to superior customer service and excellent customer service skills. Consistent record of meeting sales, customer service and operations objectives. Proven ability to influence a team and achieve results. Flexibility and creative problem-solving ability. Strong initiative and self-motivation. Fluency in job related English both verbal and non-verbal. An appreciation and respect for the diversity of all individuals in the workplace. Ability to handle pressure and work in a fast paced environment. Excellent management and leadership skills. Must be able to work days, evenings, and weekends as necessary. No for any position can possibly include all duties which may be requested by guests or required by the needs of the hotel. Listed above is a summary of the major responsibilities for this position. Job Duties, tasks, schedules and requirements may be changed at any time. The receipt of a job description does not imply nor create a promise of employment, nor an employment contract of any kind.