Hotel director jobs in Maryland

Why We Need Your Talents: The Hotel General Manager is responsible for the overall leadership and management of the hotel departments and for delivering a Fun, Friendly, and Comfortable experience for all Team Members and Guests. You will establish and maintain the standards for a 4-star boutique hotel experience. Reports to the property General Manager. Responsibilities Where You'll Make an Impact: Supports, develops, and implements strategic operational and service strategies that lead Live! to become and remain the market leader in the area of occupancy, rate, and guest satisfaction scores. Responsible for planning, controlling, communicating, and implementing procedures and processes for the overall efficient operations of the business under the conditions of the Maryland Gaming Commission. Directs and leads staff in developing strategies to accomplish objectives approved by ownership and oversees implementation in partnership with Live! Casino & Hotel leadership teams. Directs the hotel department's staff; Front Office (Front Desk and Bell/Door), Housekeeping, Food and Beverage, Facilities. Partners with the VP of Sales to help execute the Live! Sales and strategy. Collaborates on the operation of the Contact Center. Liaises with the Finance Division to ensure adherence and enforcement of all related Live! Casino & Hotel policies and controls. Directs and leads the preparation of short-term and long-term business plans and budgets based on broad corporate goals and growth objectives, with operational assistance from all functional areas. Evaluates the results of overall operations regularly and systematically. Supports the revenue optimization strategy to yield maximum financial results for the company. Enforces and monitors Learning & Development endeavors to deliver 4-star rated service to guests. Ensures that expectations of all direct reports are clearly defined and understood. Skills to Help You Succeed: Ability to: Maintain visual attention and sustained mental concentration for significant periods of time. Create innovative strategic plans that are guest service-oriented. Analyze and interpret marketing research and financial data. Interpersonal Skills. Detail Oriented. Operational Knowledge. Team Building. Financial Management. Flexible Schedule. Qualifications Must-Haves: Education: High School Diploma or GED required 2 year degree in hospitality, finance or management (or) equivalent work experience is preferred. Experience: Five to ten years of related experience and/or training, or an equivalent combination of education and experience. Experience at a 4 or 5 star rated Hotel is required. Must be able to comply with all state gaming regulations, which may include obtaining a license. Physical Requirements: Ability to stand and walk for extended periods of time and move up and down steps daily Ability to lift 20-30 pounds Use of stairs and elevators What We Offer Perks We Offer You Comprehensive group health benefits for full-time and part-time Team Members and their eligible dependents. Other benefits for full-time and part-time Team Members include: Free Basic Life Insurance Free Short Term & Long-Term Disability Generous retirement savings options Paid Time Off Tuition Reimbursement On-site Wellness center for Team Members and eligible dependents (Maryland Property only) Training and pathways for career growth Robust Rewards & Recognition Programs Annual Merit Based Pay Increases Discretionary Performance Bonuses Discretionary Service Bonuses Free parking Free food and discounted meals Live! Hotel, Food & Beverage, and Entertainment Discounts Life at Live! Individuals chosen to be part of the Live! Team can expect: To be part of an exciting experience unlike any other in the market. To be given the power and responsibility to put service and community first. To come together as a strong team, while valuing and celebrating our diversity. To be given the tools, resources, and opportunity to grow in their career. To work hard and have fun. Live is a 24 hour /7 days per week high energy casino with a culture committed to fairness, teamwork, and most importantly FUN. The casino is large and fast paced, requiring the ability and energy to move about with a true sense of urgency! Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises. You will work in an environment where smoking is allowed.

What you will be doing Conduct a successful, aggressive solicitation process involving outside sales calls, inside appointments, telephone calls, individual letter and direct mail. As a proactive sales manager, 80% (eighty) of time should be spent in active sales solicitation. Assist the Director of Sales in the preparation of the annual marketing plan, including the action plans covering assigned market segments. Send proposals on all leads which fit the profile of the property and actively follow through to convert from proposal to definite status. Obtain, document and route all necessary information on definite groups, including billing information, credit application, rooming list and VIP arrangements. Details on meeting arrangements, menus, audio-visual arrangements, etc., should be documented and passed on to catering manager for follow up.

Hilton Baltimore Inner Harbor is looking for an experienced and motivated Assistant Director of Front Office to lead the Front Office Department. This 757-room property is located next to Oriole Park at Camden Yards. This position reports to the Director of Front Office, overseeing a department of up to 35 team members. The ideal candidate will bring a minimum of 2 (two) years of experience as a Front Office Manager (FOM) in a high-volume hospitality environment, preferably within a convention or large-scale hotel setting. They will demonstrate a strong background in training and development, with a proven ability to mentor teams, implement service standards, and drive operational excellence. This individual is a proactive leader with a guest-centric mindset, exceptional organizational skills, and a passion for cultivating talent and delivering memorable guest experiences. Shift Pattern\: Full Flexibility with schedules, weekends and holidays as needed. Salary\: $77,000 - $87,000 per year The Benefits - Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as: Access to your pay when you need it through DailyPay Medical Insurance Coverage - for you and your family Mental Health Resources Best-in-Class Paid Time Off (PTO) Go Hilton travel discount program Supportive parental leave Matching 401(k) Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount Debt-free education\: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more) Career growth and development Team Member Resource Groups Recognition and rewards programs *Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable. What will I be doing? As an Assistant Director of Front Office, you would be responsible for assisting in the direction and administration of all Front Office operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards: Assist in the direction and administration of all Front Office operations to include, but not limited to, guest service and registration (check-in/check-out), room inventory and availability, marketing initiatives, systems use and management, budgeting and forecasting, department management, policy and procedure implementation and enforcement and meeting participation and facilitation Assist in monitoring and developing team member performance to include, but not limited to, providing supervision and professional development, scheduling, conducting counseling and evaluations and delivering recognition and reward Monitor and assess service and satisfaction trends, evaluate and address issues and make improvements accordingly Oversee the VIP process to include, but not limited to, reviewing VIP reservations, administering amenity orders, managing resumes for incoming guests and groups, updating inventory in the system, monitoring special requests and overseeing rate changes on in-house guests Initiate and implement marketing up-selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events Run and complete daily reports, analyze data and make decisions based on data Resolve guest issues and concerns to guest satisfaction Recruit, interview and train team members What are we looking for? Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values: Hospitality - We're passionate about delivering exceptional guest experiences. Integrity - We do the right thing, all the time. Leadership - We're leaders in our industry and in our communities. Teamwork - We're team players in everything we do. Ownership - We're the owners of our actions and decisions. Now - We operate with a sense of urgency and discipline In addition, we look for the demonstration of the following key attributes: Quality Productivity Dependability Customer Focus Adaptability What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! #LI-DS4 EOE/AA/Disabled/Veterans

Compensation Type Yearly Highgate Hotels Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate's portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry's most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle. Location Residence Inn Gaithersburg 9721 Washingtonian BlvdGaithersburg, MD 20878 Overview The Operations Manager is responsible for planning and directing operations to improve productivity and efficiency. Responsibilities Assist the General Manager & FOS with managing the Front Office operation; in addition to providing support to other departments in the hotel (F&B, Housekeeping and Engineering) Provide strong lobby presence to assist front desk agents and guest Provide all aspects of shift coverage in All departments & operations as needed Balance the hotel room type inventory Ensure all areas of the lobby, Mezzanine level and F&B operations are functioning to Paramount standards (e.g. cleanliness, guest only in authorized areas, bathroom cleanliness, outdoor cleanliness and conditions, elevator cleanliness and functionality, Signage standards) Monitor and action Nor 1 upsell program Handle guest's special requests and customer complaints during shift. Perform all other front desk duties and responsibilities. Investigate and handle complaints, disturbances, emergencies, etc. during shift Manage Employee Payroll, track attendance ADP, time edits, and conduct call-arounds for OT as needed Coach, train, counsel hourly associates and administer discipline as needed Perform some Night Audit functions, able to review all Night Audit related functions and able to produce Night Audit reports. Prepare, copy, and distribute reports as required. Handle special guest requests. Attend and contribute to periodic meetings to maintain favorable working relationships among employees and promote maximum morale, productivity, and efficiency. Attend all hotel required meetings and trainings. Participate in M.O.D. coverage as required. Qualifications At least 4 years of progressive experience in a hotel or related field; or a 2-year college degree and a minimum of 3 years of progressive experience in a related field; or a 4-year degree and a minimum of 1 year of progressive experience in a related field. Supervisory responsibilities preferabely in Housekeeping & Engineering department required Must be proficient in Windows, Company approved spreadsheets and word processing. Long hours sometimes required. Sedentary work, exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner. Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. Must be able to multitask and prioritize departmental functions to meet deadlines. Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner. Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel. Maintain high standards of personal appearance and grooming, which include wearing nametags. Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations. Maximize efforts towards productivity, identify problem areas and assist in implementing solutions. Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary. Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives. Must be able to maintain confidentiality of information. Perform other duties as requested by manager

The Sales Manager, Venues is responsible for effectively guiding customers through event experiences, identifying solutions that meet their goals and objectives, resulting in a compelling event experience. Utilizes all available tools to ensure maximum event and revenue capture from assigned customer base. Cultivates and maintains relationships with key hotel personnel to enhance the overall business relationship with hotel. Supports Company initiatives, business strategies and Core Values. This position reports to a Sr. Sales Manager, Sales Director, or Director, Event Technology. **Key Job Responsibilities** _Revenue Generation_ - Drive Results by soliciting and securing business through a proactive, consultative sales approach, utilizing Encore's sales process and methodology. - Effectively prepare and present quotes and proposals in a timely manner to customers, including those submitted through ********************* venue booking system, or other sources as assigned. - Effectively collaborate with vendors and other departments/divisions of the company to capture and service events. - Attend site visits, pre-conference planning meetings, and appropriate venue meetings as necessary to support the customer event experience. - Understand event cost structure and incorporates this into solution designs according to established profitability guidelines. _Relationship Management_ - Deliver World-Class Service by cultivating and maintaining relationships with customers, venue personnel and various Encore supporting functions and departments. - Thoroughly research and understand customer history and previous experiences, in order to create more personalized customer experiences. - Value People by attending customer meetings, understanding their goals and responding to their questions, concerns, and challenges. - Do the Right Thing by ensuring all customer information is up to date and accurate in the Customer Relationship Management system (CRM) at all times. - Actively refer and guide customers through the Encore network, leveraging contacts to secure additional opportunities with existing customers. _Sales Accountability_ - Maintain a healthy pipeline at all times that ensures achievement of established revenue targets. - Ensure all known opportunities are in CRM and completely accurate and updated at all times. - See the Big Picture by supporting the sales forecasting efforts at home location, ensuring they are accurate and submitted timely. - Learn and adopt all SOPs related to the role and any new initiatives/programs that are implemented. - Maintain knowledge of new product/service offerings and emerging technology supporting meetings and events. **Job Qualifications** - BS/BA or 1+ years of Encore or equivalent experience required - 1 year technology sales or hospitality experience preferred - Prior sales experience in audiovisual is a plus - Knowledge of hospitality industry and sales processes preferred - Technical aptitude and computer proficiency required - Strong written and verbal communication skills **Competencies (by Core Values)** _Deliver World Class Service_ - Hospitality - Ownership _Do The Right Thing_ - Demonstrates Self-Awareness _Drive Results_ - Ensures Accountability _See The Big Picture_ - Decision Quality - Manages Complexity _Value People_ - Collaborates For more information on our Competency Group, refer to the Competency Based Talent Management page on Encore Connect by searching for the title or copy & pasting this URL Link (******************************************************************************************** **Physical Requirements** Team members must meet the physical demands listed below to successfully perform essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. - Sitting: 4-5 hours per day - Standing: 2-3 hours per day - Walking: 2-3 hours per day - Stooping: 0-1 hour per day - Crawling: 0-1 hour per day - Kneeling: 0-1 hour per day - Bending: 0-1 hour per day - Reaching (above your head): 0-1 hour per day - Climbing: 0-1 hour per day - Grasping: 0-1 hour per day _Lifting Requirements_ - 0 - 15 lbs*: Occasionally - 16 - 50 lbs*: Occasionally - 51 - 100 lbs: Never - Over 100 lbs: Never _Carrying Requirements_ - 0 - 15 lbs*: Occasionally - 16 - 50 lbs*: Occasionally - 51 - 100 lbs: Never - Over 100 lbs: Never _Auditory/Visual Requirements_ - Close Vision: Continuously - Distance Vision: Continuously - Color Vision: Continuously - Peripheral Vision: Continuously - Depth Perception: Continuously _Pushing/Pulling Requirements_ - 0 - 15 lbs*: Occasionally - 16 - 50 lbs*: Occasionally - 51 - 100 lbs*: Occasionally - Over 100 lbs: Never Note: The physical requirements marked with an asterisk () indicate activities performed without assistance.* Team members must be able to meet the physical demands above in order to successfully perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. **Work Environment** _Hotel_ Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio visual equipment and electrical components, and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends and holidays. Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area. The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned. \#LI-DB1 \#INDSALES Salary Pay Range: $45,011.00 - $55,138.00 The compensation offered for this role is determined based on the qualifications outlined in the job posting for the specified location. Final compensation is based on a number of factors including location, travel, relevant work experience, or particular skills and expertise. In addition, some positions may be eligible for other compensation such as potential overtime, bonuses or incentives. Encore is committed to providing the best benefits options for our employees and families. Click here to view the benefits options for our employees worldwide. We pride ourselves on cultivating a welcoming culture where every individual is celebrated for their unique strengths and differences. Click here to view details on our commitment to inclusivity and belonging. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.

Job Details Management Home2 Suites Frederick - Frederick, MD Full Time 4 Year Degree $75000.00 - $85000.00 Salary AM Shift Hospitality - HotelJob Posting Date(s) 06/03/2025Description General Manager - Home2 Suites by Hilton Frederick Company Overview: Are you an ambitious leader with a deep-rooted passion for hospitality and a successful history in Hilton hotel management? We're on the hunt for an outstanding General Manager to elevate our Home2 Suites by Hilton Frederick to unparalleled levels of excellence! As a proud member of the esteemed Plamondon Hospitality Partners family, we're dedicated to crafting unforgettable guest experiences and fostering a rewarding work environment. Join our team and immerse yourself in a culture that prizes innovation, teamwork, and exceptional service. About the Role: As the General Manager, you will be responsible for driving operational excellence, ensuring outstanding guest satisfaction, and leading a dedicated team to success. This is a unique opportunity to showcase your strong Hilton experience and make a significant impact on our esteemed brand. Key Responsibilities: Leadership and Team Development by leading and inspiring a high-performing team to achieve operational excellence and guest satisfaction by fostering a culture of continuous improvement, associate engagement, and professional development. Sales, Marketing, and Revenue Management by developing and executing strategic sales, service, and marketing plans to drive revenue growth by utilizing your strong Hilton experience to optimize revenue through effective pricing and yield management strategies. Operational Excellence by overseeing all aspects of hotel operations, ensuring compliance with Hilton brand standards and Plamondon Hospitality Partners' policies that implement quality assurance measures and drive initiatives to enhance guest experiences. Financial Management by budgeting, forecasting, and managing financial performance to achieve revenue and profit goals by collaborating with the Plamondon Hospitality Partners network to leverage best practices and optimize financial outcomes. Safety and Compliance adherence to all safety, security, and compliance standards to maintain a safe and welcoming environment for guests and associates. Qualifications: Minimum of 4 years of Hilton hotel management experience. Post-high school coursework in hospitality from an accredited university in Hotel and Restaurant Management, Business Administration, or a related major Strong leadership skills with a proven ability to drive team performance and guest satisfaction. Exceptional knowledge of Hilton brand standards, sales, marketing, and revenue management. Excellent communication, interpersonal, and problem-solving skills. Proficiency in PEP and Microsoft Office Suite. Why Join Us: Bi-Weekly Pay College Tuition and Gym Reimbursement to support your personal and professional growth Employee Discount Programs Opportunities for Growth: We love to promote from within, offering you a chance to advance your career 401(k) Retirement Plan plus match: Secure your future with access to our 401(k) program once you meet specific qualifications, helping you save for retirement. Comprehensive Benefits Package: Full-time employees enjoy medical, dental, and vision insurance, with options for both individual and family coverage. Eligibility is subject to a waiting period, ensuring you have access to the care you need after meeting the required timeframe. Life Insurance Coverage: Protect your loved ones with our life insurance options, providing peace of mind for you and your family. Performance Bonus Program: Be recognized for your hard work with our bonus program, rewarding you for your contributions. Pet Insurance Options: Take care of your furry friends with pet insurance, ensuring they receive the care they deserve. Disability Insurance: Gain peace of mind with our disability insurance, providing support during unforeseen circumstances. Generous Paid Time Off and Holiday Pay: Enjoy a healthy work-life balance with paid time off and holiday pay, allowing you to recharge and spend time with loved ones. Apply Now and Start Your Journey: Ready to kickstart your career with Plamondon Hospitality Partners? Whether you're seeking your first job or a new opportunity in hospitality, we'd love to hear from you! Apply online or stop by one of our properties in person. Don't miss out-join the Plamondon Hospitality Partners team today and be part of a company that values growth, teamwork, and exceptional service! At Plamondon Hospitality Partners, we believe that diverse perspectives and backgrounds make our team stronger and more innovative. We are proud to be an Equal Opportunity Employer and are committed to fostering an inclusive environment for all employees. Plamondon Hospitality Partners participates in the E-Verify program to confirm the employment eligibility of all newly hired employees. This ensures we comply with federal regulations while hiring the best talent for our team.

The Sales Manager, Venues is responsible for effectively guiding customers through event experiences, identifying solutions that meet their goals and objectives, resulting in a compelling event experience. Utilizes all available tools to ensure maximum event and revenue capture from assigned customer base. Cultivates and maintains relationships with key hotel personnel to enhance the overall business relationship with hotel. Supports Company initiatives, business strategies and Core Values. This position reports to a Sr. Sales Manager, Sales Director, or Director, Event Technology. Key Job Responsibilities Revenue Generation * Drive Results by soliciting and securing business through a proactive, consultative sales approach, utilizing Encore's sales process and methodology. * Effectively prepare and present quotes and proposals in a timely manner to customers, including those submitted through ********************* venue booking system, or other sources as assigned. * Effectively collaborate with vendors and other departments/divisions of the company to capture and service events. * Attend site visits, pre-conference planning meetings, and appropriate venue meetings as necessary to support the customer event experience. * Understand event cost structure and incorporates this into solution designs according to established profitability guidelines. Relationship Management * Deliver World-Class Service by cultivating and maintaining relationships with customers, venue personnel and various Encore supporting functions and departments. * Thoroughly research and understand customer history and previous experiences, in order to create more personalized customer experiences. * Value People by attending customer meetings, understanding their goals and responding to their questions, concerns, and challenges. * Do the Right Thing by ensuring all customer information is up to date and accurate in the Customer Relationship Management system (CRM) at all times. * Actively refer and guide customers through the Encore network, leveraging contacts to secure additional opportunities with existing customers. Sales Accountability * Maintain a healthy pipeline at all times that ensures achievement of established revenue targets. * Ensure all known opportunities are in CRM and completely accurate and updated at all times. * See the Big Picture by supporting the sales forecasting efforts at home location, ensuring they are accurate and submitted timely. * Learn and adopt all SOPs related to the role and any new initiatives/programs that are implemented. * Maintain knowledge of new product/service offerings and emerging technology supporting meetings and events. Job Qualifications * BS/BA or 1+ years of Encore or equivalent experience required * 1 year technology sales or hospitality experience preferred * Prior sales experience in audiovisual is a plus * Knowledge of hospitality industry and sales processes preferred * Technical aptitude and computer proficiency required * Strong written and verbal communication skills Competencies (by Core Values) Deliver World Class Service * Hospitality * Ownership Do The Right Thing * Demonstrates Self-Awareness Drive Results * Ensures Accountability See The Big Picture * Decision Quality * Manages Complexity Value People * Collaborates For more information on our Competency Group, refer to the Competency Based Talent Management page on Encore Connect by searching for the title or copy & pasting this URL Link (******************************************************************************************** Physical Requirements Team members must meet the physical demands listed below to successfully perform essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * Sitting: 4-5 hours per day * Standing: 2-3 hours per day * Walking: 2-3 hours per day * Stooping: 0-1 hour per day * Crawling: 0-1 hour per day * Kneeling: 0-1 hour per day * Bending: 0-1 hour per day * Reaching (above your head): 0-1 hour per day * Climbing: 0-1 hour per day * Grasping: 0-1 hour per day Lifting Requirements * 0 - 15 lbs*: Occasionally * 16 - 50 lbs*: Occasionally * 51 - 100 lbs: Never * Over 100 lbs: Never Carrying Requirements * 0 - 15 lbs*: Occasionally * 16 - 50 lbs*: Occasionally * 51 - 100 lbs: Never * Over 100 lbs: Never Auditory/Visual Requirements * Close Vision: Continuously * Distance Vision: Continuously * Color Vision: Continuously * Peripheral Vision: Continuously * Depth Perception: Continuously Pushing/Pulling Requirements * 0 - 15 lbs*: Occasionally * 16 - 50 lbs*: Occasionally * 51 - 100 lbs*: Occasionally * Over 100 lbs: Never Note: The physical requirements marked with an asterisk () indicate activities performed without assistance.* Team members must be able to meet the physical demands above in order to successfully perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work Environment Hotel Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio visual equipment and electrical components, and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends and holidays. Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area. The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned. #LI-DB1 #INDSALES

Compensation Type Yearly Highgate Hotels Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. **************** Location Residence Inn Gaithersburg 9721 Washingtonian BlvdGaithersburg, MD 20878 Overview The Operations Manager is responsible for planning and directing operations to improve productivity and efficiency. Responsibilities * Assist the General Manager & FOS with managing the Front Office operation; in addition to providing support to other departments in the hotel (F&B, Housekeeping and Engineering) * Provide strong lobby presence to assist front desk agents and guest * Provide all aspects of shift coverage in All departments & operations as needed * Balance the hotel room type inventory * Ensure all areas of the lobby, Mezzanine level and F&B operations are functioning to Paramount standards (e.g. cleanliness, guest only in authorized areas, bathroom cleanliness, outdoor cleanliness and conditions, elevator cleanliness and functionality, Signage standards) * Monitor and action Nor 1 upsell program * Handle guest's special requests and customer complaints during shift. * Perform all other front desk duties and responsibilities. * Investigate and handle complaints, disturbances, emergencies, etc. during shift * Manage Employee Payroll, track attendance ADP, time edits, and conduct call-arounds for OT as needed * Coach, train, counsel hourly associates and administer discipline as needed * Perform some Night Audit functions, able to review all Night Audit related functions and able to produce Night Audit reports. * Prepare, copy, and distribute reports as required. * Handle special guest requests. * Attend and contribute to periodic meetings to maintain favorable working relationships among employees and promote maximum morale, productivity, and efficiency. * Attend all hotel required meetings and trainings. * Participate in M.O.D. coverage as required. Qualifications * At least 4 years of progressive experience in a hotel or related field; or a 2-year college degree and a minimum of 3 years of progressive experience in a related field; or a 4-year degree and a minimum of 1 year of progressive experience in a related field. * Supervisory responsibilities preferabely in Housekeeping & Engineering department required * Must be proficient in Windows, Company approved spreadsheets and word processing. * Long hours sometimes required. * Sedentary work, exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. * Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner. * Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. * Must be able to multitask and prioritize departmental functions to meet deadlines. * Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner. * Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel. * Maintain high standards of personal appearance and grooming, which include wearing nametags. * Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations. * Maximize efforts towards productivity, identify problem areas and assist in implementing solutions. * Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary. * Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives. * Must be able to maintain confidentiality of information. * Perform other duties as requested by manager

Job Details Management Fairfield Cumberland - Cumberland, MD Full Time $65000.00 - $75000.00 Salary Any Shift Hours Hospitality - HotelDescription At Plamondon Hospitality Partners, we believe that great hotels start with great leaders. As a General Manager, you'll be at the heart of our mission - empowering associates, delighting guests, and driving operational excellence. You'll lead a dedicated team, champion our brand standards, and shape a culture where people feel valued, supported, and inspired to succeed. If you're a hands-on, people-first leader who thrives on creating exceptional guest experiences and building high-performing teams, we invite you to bring your passion for hospitality to Plamondon. As the General Manager, you'll: Empower & Engage: Foster a positive, inclusive culture where associates are encouraged to take initiative, grow, and deliver their best every day. Develop Talent: Recruit, coach, and mentor your team to reach new levels of excellence through training, feedback, and career development Drive Performance: Oversee all aspects of hotel operations - from financial results and guest satisfaction to safety and compliance - ensuring the hotel consistently meets and exceeds its goals. Optimize & Improve: Analyze KPIs, identify opportunities, and implement strategies that boost efficiency, profitability, and guest experience. Champion the Brand: Uphold brand standards, manage reputation, and lead marketing and sales initiatives that strengthen the hotel's presence in the community and market. Why You'll Love Working Here At Plamondon, we don't just manage hotels - we build careers and communities. You'll enjoy: Salary Range: $65,000 - $75,000 (based on experience) Bonus Potential: Up to 30%, paid semi-annually Bi-Weekly Pay College Tuition and Gym Reimbursement to support your personal and professional growth Employee Discount Programs Opportunities for Growth: We love to promote from within, offering you a chance to advance your career 401(k) Retirement Plan plus match: Secure your future with access to our 401(k) program once you meet specific qualifications, helping you save for retirement. Comprehensive Benefits Package: Full-time employees enjoy medical, dental, and vision insurance, with options for both individual and family coverage. Eligibility is subject to a waiting period, ensuring you have access to the care you need after meeting the required timeframe. Referral Incentives: Earn rewards by referring friends and family to join our team, making it a win-win for everyone! Life Insurance Coverage: Protect your loved ones with our life insurance options, providing peace of mind for you and your family. Performance Bonus Program: Be recognized for your hard work with our bonus program, rewarding you for your contributions. Pet Insurance Options: Take care of your furry friends with pet insurance, ensuring they receive the care they deserve. Disability Insurance: Gain peace of mind with our disability insurance, providing support during unforeseen circumstances. Generous Paid Time Off and Holiday Pay: Enjoy a healthy work-life balance with paid time off and holiday pay, allowing you to recharge and spend time with loved ones. Qualifications What We're Looking For We're seeking an experienced hospitality leader who brings: A degree or coursework in Hospitality Management, Business Administration, or a related field, preferred. 4+ years of senior management experience in hotel operations with a strong record of success. Proven expertise in P&L management, budgeting, and revenue optimization. Strong leadership and communication skills with a focus on team development and engagement. A guest-first mindset and the ability to model professionalism, empathy, and accountability. Proficiency with Microsoft Office Suite and other hospitality software. A valid driver's license and flexibility to travel for training or multi-property support.

Benefits: Dental insurance Health insurance Paid time off Vision insurance Days Inn Inner Harbor is looking for the right candidate. If this sounds like you and you are ready to set your self apart from others, we are ready for you to join our team. As a growing hospitality company, we are looking for an experienced Hotel Director of Sales to oversee the sales and marketing operation. To be successful in this role, you should be a thoughtful leader and a confident decision-maker, helping our people develop and be productive while ensuring our clients are treated like they are part of ours and your family. If you are interested in being part of building something special, this is the perfect job for you. Duties/Responsibilities: To be a Change Agent that is focused on ensuring all clients are treated like family. Effectively attain assigned sales and revenue goals as well as solicitation call goals. Proactively conduct solicitation calls conduct sales tours and entertain clients specific to Leisure SMERF Business Travel (BT) and/or Groups as applicable by property. Grow existing relationships with assigned accounts specific to Leisure SMERF Business Travel (BT) and/or Groups as applicable by property. Monitor and evaluate trends within your market segment. Approach all encounters with guests and employees in an attentive friendly courteous and service-oriented manner. Adheres to RIMA management established regulations company standards sales standards and sales metrics related. Develop full working knowledge of the operations and policies of the hotel and applicable departments. Maintain strong visibility in the local community and industry organizations as applicable. May assist in implementing and/or participating in special promotions relating to direct sales segments i.e. sales blitzes etc. Attend daily/weekly/monthly meetings and any other functions required by management. Perform any other duties as requested by the General Manager or Director of Sales. Required Skills/Abilities: Must be able to attain assigned goals tied to the overall performance of the hotel. Responsible for effectively soliciting and securing new accounts. Must be able to work in conjunction with the Corporate Director of Sales to achieve the hotel's revenue and market share goals for one or more properties. Must be able to work independently and simultaneously manage multiple tasks; strong organization and presentation skills. Experience with professional selling skills desired: opening probing supporting closing. Must possess developed verbal and written communication skills to frequently negotiate convince sell and influence other managerial personnel hotel guest(s) and/or corporate clients. Educations and Experience: High School diploma or equivalent required; previous Hotel Sales experience required Must be proficient in general computer knowledge, especially Microsoft Office products Must have a valid driver's license for the applicable state. Physical Requirement: Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, kneeling, or crouching. Benefits Paid Health Insurance and Paid Time Off after an initial waiting period While we offer a flexible work schedule, our hotel is a year-round, 24/7 operation, so your schedule will possibly include holidays, weekends, and alternate shifts. Equal Opportunity Employer Compensation: $50,000.00 - $90,000.00 per year If you are interested in being part of building something special, this is the perfect place for you. We are a rapidly growing hospitality/management company. Our ideal candidate must be a team player that is passionate about their work, willing to go above and beyond for our guests and embrace the concept of “all hands-on deck”. While we offer a flexible work schedule, our hotel is a year-round, 24/7 operation, so your schedule could include holidays, weekends and alternate shifts. Equal Opportunity Employer