Post job

Hotel director jobs in Massachusetts

- 14 jobs
  • Hotel General Manager

    American Cruise Lines 4.4company rating

    Hotel director job in Bourne, MA

    American Cruise Lines, the largest USA flagged cruise line in the United States, is looking to add Hotel General Managers to our shipboard team for our 2026 season. American Cruise Lines only operates within the United States and has no more than 200 passenger vessels that create a one-of-a-kind small ship experience. With newly constructed vessels being added to our fleet, it is a great opportunity to join our shipboard management team. The Hotel General Manager is the senior hotel officer who is responsible for managing the daily guest experience through hospitality, customer service, housekeeping, and food service operations on the ship. The Hotel General Manager supervises and evaluates the shipboard hotel management team and is the primary representative of American Cruise Lines to the guests. The Hotel General Manager ensures all shipboard employees follow approved company procedures including service standards for dining, culinary, housekeeping, shore excursions, onboard enrichment, guest services, crew morale, and training. The Hotel General Manager is responsible for service excellence and superior guest satisfaction, which is a critical measure of success. The Hotel General Manager is accountable for the performance of all Hotel Department crew members, particularly the Hotel Officers and Executive Chef. The Hotel General Manager is expected to provide gracious hospitality to the guests while being safe, courteous, professional, and efficient. At American Cruise Lines, we are driven by our values-Optimism, Commitment, Patriotism, and Merit. These values shape our culture, our service, and our people, guiding us as we work together to Share America's Story on the Finest American Ships. Responsibilities: * Supervise the Assistant Hotel Manager, Housekeeping Manager, Restaurant Manager, Cruise Director, Excursions Director, Executive Chef & Guest Service Coordinator. * Hold officers and crew accountable to American Cruise Lines' standards. * Comply with American Cruise Lines' Operations Manual, service standards, and procedures. * Responsible for assessing the management team and providing immediate corrective feedback. * Anticipate the needs of guests and crew. * Respond quickly to guest requests and ensure follow-up. * Identify and resolve problems immediately and request home office support as needed. * Ability to speak and present in front of all guests in person using a microphone. * Management presence during meals services, cocktail hour, and onboard events. * Oversee food service and culinary operations for guests and crew to include food quality, presentation, service, and timely delivery. * Ensure Chefs are following approved menus and recipes. * Oversee crew orientation, scheduling, crew appearance uniform standards, and discipline. * Lead and direct ship officers in achieving weekly sales goals. * Maintain impeccable cleanliness in passenger areas and ensure all housekeeping standards are followed. * Manage shipboard business transactions, accounting, timecards, and home office reporting. * Responsible for managing all hotel and food inventories. * Work with the Executive Chef to ensure food and hotel supplies are ordered and received timely. * Complete daily ship inspection with Mate & Assistant Hotel Manager to generate daily work list and follow up to ensure tasks are completed. * Create positive crew experiences. * Coordinate all staff to create specific, measurable, achievable, and realistic game plans in order to provide our guests with a memorable cruise on each of our itineraries. * Perform bartending duties as needed with other management personnel. * Other duties as assigned. Qualifications: * 3+ years of hotel or food and beverage management experience. * Bachelor's degree in business or hospitality management is preferred. * Proficiency in Microsoft Office Suite applications. * Willing to live and work aboard the ship. * Optimism and a hardworking drive to succeed. * Cruise industry experience not required. * Ability to meet moderate physical demands, including lifting, bending, climbing, and long periods of walking or standing. * Ability to satisfactorily pass US Coast Guard regulated pre-employment drug test and periodic consortium testing. This includes testing for marijuana and other controlled substances. * Available to travel and work a flexible schedule including 14 to 15 hour days for six to eight weeks at a time. * Transportation Worker Identification Credential (TWIC). Attributes for Success: * Commit to our American mission and share our American key values. * Live our American core competences. * Be the solution. It may not be my job, but it is my responsibility. * Always do right. This will gratify some and astonish the rest. Work Schedule: * 7 Days per week while onboard the ship. * 6 to 8 weeks working and living onboard the ship. * 1 to 2 weeks shore leave vacation. * Accommodations and meals are provided onboard. Perks: * Benefits package including medical, dental, and matching 401k. * Complimentary travel accommodations. * Training programs to support you. * Continuous growth in the company. * Covered Expenses - American Cruise Lines provides travel to and from your assigned vessel, room and board, uniforms, and paid training from industry experts. * Job sites across the nation*
    $64k-86k yearly est. 15d ago
  • Director of Front Office

    Davidson Hospitality Group 4.2company rating

    Hotel director job in Cambridge, MA

    Property Description Join the dynamic team at Hyatt Regency Boston Cambridge, located in the vibrant and innovative city of Cambridge, Massachusetts! As a prestigious hotel in the heart of Kendall Square, we are seeking enthusiastic and skilled individuals to be part of our team. With its modern design, state-of-the-art facilities, and commitment to exceptional service, Hyatt Regency Boston Cambridge offers a stimulating work environment where you can thrive in your hospitality career. As an employee, you will have the opportunity to provide outstanding service to our diverse guests and create memorable experiences. With a culture that values teamwork, creativity, and personal growth, Hyatt Regency Boston Cambridge offers opportunities for career advancement and development. Join our team and be part of a dynamic and inclusive workplace where you can make a difference. Apply now to join our Hyatt Regency family! Overview Are you a dynamic leader with a passion for delivering exceptional guest experiences? Join our team as a Director of Front Office and be at the forefront of creating unforgettable moments for our guests. With your high energy, enthusiasm, and commitment to excellence, you will oversee all front office operations and lead a team dedicated to providing unparalleled service. Summary: Lead and inspire a team of front office professionals to deliver exceptional guest service Ensure smooth check-in and check-out processes for guests, exceeding their expectations Develop and implement strategies to enhance guest satisfaction and loyalty Foster a positive and engaging work environment, promoting teamwork and professional growth Monitor and manage front office revenue and expenses to achieve financial goals Collaborate with other departments to ensure seamless guest experiences Implement and maintain high standards of service, efficiency, and professionalism Stay current with industry trends and implement innovative practices to enhance guest experiences Join our team and be part of a renowned hotel/resort where you can unleash your potential and make a significant impact in the world of hospitality. Apply now to start your exciting journey as a Director of Front Office! Qualifications 2 years prior departmental management experience in front office or related disciplines Time management and negotiation skills Ability to manage and lead each discipline of the department independently Ability to manage according to employment and Innkeeper laws of the jurisdiction Prior cash handling experience necessary Ability to communicate effectively with the public and other Team Members Read, write and speak English fluently Computer experience required. Proficient in Opera PMS, Micros & Microsoft Office Benefits Davidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US. A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners' mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company. In keeping with the company's heritage of delivering value, Davidson is comprised of four highly specialized operating verticals: Davidson Hotels, Pivot, Davidson Resorts and Davidson Restaurant Group. In keeping with the company's heritage of delivering value to its owners and team members, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families. Multiple Tiers of Medical Coverage Dental & Vision Coverage 24/7 Teledoc service Free Maintenance Medications Pet Insurance Hotel Discounts Tuition Reimbursement Paid Time Off (vacation, sick, bereavement, and Holidays). 401K Match Working at Davidson is like nowhere else. It's less of a job, more of a calling. It's part career, part revolution. Because whatever you do here, you play a part in helping redefine the way quality hospitality is delivered to our guests, our clients, our partners, and each other. EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation Davidson Hospitality is a drug free workplace. Pre-employment drug test and background check required. We participate in E-Verify. Salary Range USD $85,000.00 - USD $95,000.00 /Yr.
    $85k-95k yearly Auto-Apply 35d ago
  • Hotel Sales Manager

    Sturbridge Host Hotel & Conference Center

    Hotel director job in Sturbridge, MA

    The Sturbridge Host Hotel + Conference Center is centrally located in Sturbridge Massachusetts on beautiful Cedar Lake. We offer 232 guest rooms, with 24 mini suites, 5 suites, along with 35,000 square feet of flexible meeting space. We also offer a variety of catering options for our events and functions, all produced by our dynamic kitchen team. While this may sound impressive, what is even more impressive is our team of dedicated individuals working together to make our business a success. At the beginning of 2020 we welcomed a new owner. Seeing all the potential our property has to offer, renovations began. We are upgrading our facility, modernizing our technology and working on new opportunities for our team and potential team members. Our team is comprised of dedicated, welcoming and personable individuals all working hard to write our new chapter in our success. To join our team, you'll have a great personality, be welcoming, ensuring hospitality is number one not only for our guests but for your fellow team members. You will also be able to provide some of the details below, to help you in the role. Job Description Position Summary The Hotel Sales Manager is responsible for driving revenue through proactive sales efforts, relationship management, and effective coordination with the events and operations teams. This role focuses on identifying new business opportunities, maintaining existing accounts, and ensuring successful execution of events that enhance client satisfaction and hotel profitability. Key Responsibilities Proactively identify, pursue, and secure new group, corporate, and event business. Build and maintain strong relationships with clients, meeting planners, travel agencies, and corporate partners. Develop and execute strategic sales plans to meet or exceed revenue goals. Respond promptly to leads and inquiries, preparing proposals and contracts tailored to client needs. Coordinate with the events and operations teams to ensure smooth execution of meetings, conferences, weddings, and other events. Attend industry events, trade shows, and networking functions to generate leads and build brand awareness. Maintain accurate records in the hotel's sales and CRM systems. Analyze market trends and competitor performance to adjust strategies accordingly. Conduct site inspections and client visits as needed. Qualifications 3+ years of hotel sales experience, preferably in a full-service or upscale property. Solid understanding of event planning, logistics, and execution within a hospitality environment. Proven track record of achieving sales targets and managing key accounts. Excellent communication, presentation, and negotiation skills. Strong organizational and time-management abilities. Familiarity with hotel property management systems (PMS), sales platforms (Delphi, Opera, Caterease, etc.), and CRM tools. Ability to work flexible hours, including occasional evenings and weekends as needed for events. Additional Information Why Join Us? Competitive salary + performance-based bonuses Opportunity for career growth and professional development Supportive and collaborative work environment Discounts on stays and amenities across our hotel group A few additional requirements to be successful. All of our team members are expected to treat our guests and coworkers equally, the following applies as well. Maintains a professional image, including appearance, verbiage, and body language, at all times Warmly greets both guests and coworkers (using the 10/5, first and last rule) every time they come in contact Actively listens to guests, responding appropriately to their questions and/or concerns. Seeks guidance and/or assistance from others to ensure satisfaction Fosters teamwork by offering assistance to others, as needed Continuously monitors the surroundings at work, in order to identify any cleanliness, safety, security, or building upkeep issues. Reports discrepancies to the proper department Contributes to a safe work environment by following proper safety guidelines in matters of attire, utilizing protective gear, and following safety procedures All your information will be kept confidential according to EEO guidelines. Ready to take your hospitality sales career to the next level? Apply now by submitting your resume and a brief cover letter outlining your relevant experience and passion for hospitality sales.
    $41k-64k yearly est. 60d+ ago
  • Hotel Operations Manager

    Holiday Inn Boston Cambridge Area 4.1company rating

    Hotel director job in Somerville, MA

    The Hotel Operations Manager at the Holiday Inn Boston Cambridge Area will be responsible for overseeing all aspects of hotel operations - Guest Services, Housekeeping, Nigh Audit, Engineering and Food and Beverage - in accordance with standards to ensure a seamless guest experience. Responsibilities: Manage and coordinate daily hotel activities Ensure high levels of customer satisfaction Train, supervise, and support staff members Monitor budgets and financial performance Requirements: 3+ years experience in hotel management Strong leadership and organizational skills Excellent communication and interpersonal abilities Knowledge of hotel operations and industry trends ProfitSword experience preferred Bachelor's degree in related field (i.e. hotel management, business management, culinary) preferred Benefits: $70,000.00 - $75,000.00 per year paid bi-weekly Health, vision and dental insurance 401(k) Personal and vacation time off Hotel discount stays Career development opportunities About the Company: The Holiday Inn Boston Cambridge Area is a well-known hotel located in Somerville, MA. We pride ourselves on providing exceptional service and a comfortable stay for all our guests.
    $70k-75k yearly Auto-Apply 60d+ ago
  • Front Office Director

    Corporate Office 4.5company rating

    Hotel director job in Boston, MA

    Parker House Hotel As you pass through the sculpted bronze doors of this luxury Boston hotel, you will be enveloped by the timeless beauty that has made the Omni Parker House a landmark since 1855. Experience the perfect blend of modern amenities and historic charm at America's oldest continuously-operating hotel.Located on the Freedom Trail, guests enjoy grand views of historic downtown Boston, distinguished décor and thoughtful amenities that are evident in every striking detail in each of the 551 luxurious guest rooms. Walk to Beacon Hill, Faneuil Hall Marketplace, Quincy Market, the Financial District, shopping and more. Just 2.5 miles (10-15 minutes) from Logan International Airport. Come join us and our family and create your own history as an employee of this historic property. Job Description To work closely with the Director of Rooms, Guest Services manager and Assistant Front Office Managers to oversee the Front Desk, Guest Services, and Ideal Services staff, ensuring maximum Front Office operating efficiency. Managing and problem-solving associate and guest issues while always remaining professional. Responsibilities Ensure registration cards are completed. Ensure all needed reports are run. Continued training done with all associates. Ensure MOS & POE program is consistent. Communicate with all departments on continuing basis. Especially the communication with Assistant Front Office Managers each evening/morning. Handle all guest complaints maintaining a satisfactory impression with the guest on resolving any complaints. Be familiar with the hotel computer system for training, maintenance and trouble shooting. Complete rate discrepancy report and make needed changes. Block/assign applicable arrivals for the following day; i.e. V.I.P.'s, Select Guests, ESP's, Special Requests, etc. Complete check-out with balance report. Complete credit check daily. Adhere to all Systems & Controls of the Front Office and appropriate areas of responsibilities. Assist with departmental scheduling and monitoring payroll productivity. Directly oversee all aspects of Front Office, Guest Services and the PBX department. Attend meetings as assigned by Director of Rooms. Assist with budget process as required by the Director of Rooms. Adhere to all standard policies and procedures. Perform all employee and guest activities in a cordial, efficient and professional manner, at all times maintaining a commitment to employee and guest satisfaction. Develop a professional and on-going relationship with employees and guests. Discussion of internal matters of any sort with guests is not permitted. Communicate thoroughly, clearly and concisely across departments and through levels within the company. Promote an atmosphere of teamwork within the department. Attend Omni required training classes. Facilitate monthly department meetings. Prepare and submit accurate and timely payroll data. Conduct associate performance reviews. Oversee the scheduling process for your specific areas of responsibility. Manage conflict resolution between employees and/or guests. Oversee the development of Housekeeping and Laundry policies and procedures. Ensure that the daily performance goals and responsibilities are being met consistently, effectively and efficiently. Enforce Omni standards of appearance. Consistent maintenance and refinement of service standards. Ensures compliance with applicable laws and regulations and union agreements. Understands associates positions well enough to perform duties in associate's absence. Recruit and interview team members. Monitor and develop team members by training, supervising, follow up and hands on management. Hold associates accountable when not meeting job performance. Assist in developing specific goals and plans to prioritize, organize and accomplish set goals. Utilizes interpersonal and communication skills to lead, influence and encourage others; advocates sound financial and business decision making. Encourages and builds mutual trust, respect and cooperation among associates. Ensures associates are treated fairly and equitably. Strives to improve associate engagement and retention. Solicits associate feedback, reviews associate satisfaction results and follows up on associate problems and concerns. Ensure recognition is taking place throughout departments. Maintain a professional, neat and organized appearance according to Omni Boston Seaport standards. Respond swiftly and effectively in any emergency or safety situations. Ensure a safe working and guest environment to reduce the risk of injury or accident. Conduct/attend all required department trainings and meetings. Perform any other duties required by senior management. Qualifications Position requires a minimum of three years previous Front Office experience. Bachelor's Degree or Equivalent. Must possess the ability to handle stressful daily operations. Clear, concise written and verbal communication skills. Candidate must be comfortable speaking to guests and conducting meetings. Must have a proven track record of motivating managers and associates to meet and exceed goals and to provide the highest quality experience for our guests. Strong understanding of forecasting, budgeting, scheduling, checkbook management, productivity, inventory controls, P&L analysis, and cost controls. Strong computer and technical skills to include on-line purchasing systems. Ability to track and analyze department turnover trends with demonstrated ability to identify and implement corrective action steps if necessary. Demonstrated ability to mentor and develop growing talent for the company. Demonstrated ability to handle progressive discipline/coaching discussions. Proven ability to engage associates at all levels. Demonstrated ability to work with other departmental leadership. This individual must be willing to work flexible hours as needed during busy times, including nights, weekends and holidays. Must meet standards of appearance and maintain a high level of personal hygiene at all time. Must be passionate about providing warm, engaging and personalized service. Candidate must be able to work in a fast-paced environment and be able to handle multiple priorities. Highly developed customer service skills; possessing a friendly approachable demeanor and strong problem-solving abilities, with a keen eye for detail. Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management, and co-workers, both in person and by telephone. Thorough knowledge of federal, state, and local laws governing equal employment opportunity and civil rights, occupational safety and health, wage and hour issues, and labor relations.
    $33k-43k yearly est. Auto-Apply 60d+ ago
  • Hotel Sales Manager

    Sturbridge Host Hotel

    Hotel director job in Sturbridge, MA

    The Sturbridge Host Hotel + Conference Center is centrally located in Sturbridge Massachusetts on beautiful Cedar Lake. We offer 232 guest rooms, with 24 mini suites, 5 suites, along with 35,000 square feet of flexible meeting space. We also offer a variety of catering options for our events and functions, all produced by our dynamic kitchen team. While this may sound impressive, what is even more impressive is our team of dedicated individuals working together to make our business a success. At the beginning of 2020 we welcomed a new owner. Seeing all the potential our property has to offer, renovations began. We are upgrading our facility, modernizing our technology and working on new opportunities for our team and potential team members. Our team is comprised of dedicated, welcoming and personable individuals all working hard to write our new chapter in our success. To join our team, you'll have a great personality, be welcoming, ensuring hospitality is number one not only for our guests but for your fellow team members. You will also be able to provide some of the details below, to help you in the role. Job Description Position Summary The Hotel Sales Manager is responsible for driving revenue through proactive sales efforts, relationship management, and effective coordination with the events and operations teams. This role focuses on identifying new business opportunities, maintaining existing accounts, and ensuring successful execution of events that enhance client satisfaction and hotel profitability. Key Responsibilities Proactively identify, pursue, and secure new group, corporate, and event business. Build and maintain strong relationships with clients, meeting planners, travel agencies, and corporate partners. Develop and execute strategic sales plans to meet or exceed revenue goals. Respond promptly to leads and inquiries, preparing proposals and contracts tailored to client needs. Coordinate with the events and operations teams to ensure smooth execution of meetings, conferences, weddings, and other events. Attend industry events, trade shows, and networking functions to generate leads and build brand awareness. Maintain accurate records in the hotel's sales and CRM systems. Analyze market trends and competitor performance to adjust strategies accordingly. Conduct site inspections and client visits as needed. Qualifications 3+ years of hotel sales experience, preferably in a full-service or upscale property. Solid understanding of event planning, logistics, and execution within a hospitality environment. Proven track record of achieving sales targets and managing key accounts. Excellent communication, presentation, and negotiation skills. Strong organizational and time-management abilities. Familiarity with hotel property management systems (PMS), sales platforms (Delphi, Opera, Caterease, etc.), and CRM tools. Ability to work flexible hours, including occasional evenings and weekends as needed for events. Additional Information Why Join Us? Competitive salary + performance-based bonuses Opportunity for career growth and professional development Supportive and collaborative work environment Discounts on stays and amenities across our hotel group A few additional requirements to be successful. All of our team members are expected to treat our guests and coworkers equally, the following applies as well. Maintains a professional image, including appearance, verbiage, and body language, at all times Warmly greets both guests and coworkers (using the 10/5, first and last rule) every time they come in contact Actively listens to guests, responding appropriately to their questions and/or concerns. Seeks guidance and/or assistance from others to ensure satisfaction Fosters teamwork by offering assistance to others, as needed Continuously monitors the surroundings at work, in order to identify any cleanliness, safety, security, or building upkeep issues. Reports discrepancies to the proper department Contributes to a safe work environment by following proper safety guidelines in matters of attire, utilizing protective gear, and following safety procedures All your information will be kept confidential according to EEO guidelines. Ready to take your hospitality sales career to the next level? Apply now by submitting your resume and a brief cover letter outlining your relevant experience and passion for hospitality sales.
    $41k-64k yearly est. 4h ago
  • Complex Hotel General Manager

    Marriott Hotels Resorts 4.6company rating

    Hotel director job in Somerville, MA

    Additional Information: This hotel is owned and operated by an independent franchisee, Colwen Management, Inc.. The franchisee is a separate company and a separate employer from Marriott International, Inc. and its subsidiary companies (collectively, “Marriott”). The franchisee solely controls all aspects of the hotel's employment policies and practices, including hiring, termination, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you apply for this position, Marriott will have no involvement in the selection process. Your application information will not be provided to or accessible by Marriott. If you accept a position at this hotel, you will be employed by a franchisee, not Marriott. AC Hotel Boston North & Dual Brand TownePlace Suites/Fairfield Boston Medford, Colwen Hotels properties, are seeking a dynamic hands-on, passionate, results-driven Complex Hotel General Manager to manage the operations for these hotels. The Complex Hotel General Manager is responsible for all day-to-day hotel operations, providing impactful leadership and support to the team, quality assurance, driving exceptional guest service standards, superior guest satisfaction, ongoing enhancement of service and quality improvements at the hotel, associate development and engagement, fiscal responsibility, a strong working knowledge of financial statements and internal controls. This is a roll-up your sleeves hotel general manager role that when necessary, will require the individual to work in all departments to support and lead the team. This is not a manage from the office type of opportunity. Colwen Hotels is a hospitality group built on hard work, character and authenticity. We cultivate ideas and empower individuals to bring forward-thinking concepts to life to enrich guest experiences. Staying ahead of the curve is what has made us who we are today and we strive to keep our ideas fresh. We currently have 40+ hotels in our portfolio operating across 9 states. With our continued growth and project pipeline, we are able to provide our associates with exciting career advancement growth and opportunities. Key Responsibilities: - Oversee daily hotel operations, including Front Office, Housekeeping, Food & Beverage, Maintenance, and Sales - Develop and execute short- and long-term business plans and budgets - Collaborate on sales, marketing, and revenue optimization strategies - Build and maintain strong relationships with local market partners and the surrounding community - Hire, train, and develop team members while fostering a respectful, professional, and engaging work culture - Drive associate engagement and recognition initiatives - Monitor hotel cleanliness, product quality, and service standards through daily walkthroughs - Ensure compliance with brand and Colwen Hotels standards as well as internal financial controls What We're Looking For: - 5+ years of experience as a Hotel General Manager - Marriott Brand experience highly desired - Excellent communication and leadership skills - Solid knowledge of food & beverage operations - Detail-oriented, organized, and results-driven - Creative problem-solver who can multitask under pressure Why Colwen Hotels? Colwen Hotels is a hospitality group built on hard work, integrity, and innovation. With 40+ properties across 9 states and more in development, we offer real opportunities for growth and advancement in your hospitality career. Our Benefits Include: - Medical, Dental & Vision Insurance with HRA - Flexible Spending Accounts - Paid Time Off Programs - Supplemental Insurance Options - 401K with Employer Match (Traditional & Roth) - Employee Assistance Program - Hotel Discount Travel Program for Associates & Family - Exclusive Associate Discounts (Travel, Entertainment, Retail) - Training & Development Programs - Career Advancement Opportunities If you're ready to be part of a forward-thinking hospitality company that values leadership, innovation, and exceptional service, we'd love to connect. Colwen Hotels is proud to be an Equal Opportunity Employer. M/F/D/V. This company is an equal opportunity employer. frnch1
    $80k-110k yearly est. Auto-Apply 60d+ ago
  • Assistant Director of Front Office

    Corcoran Jennison Hospitality 4.4company rating

    Hotel director job in Brewster, MA

    Job Details Brewster, MADescription We are seeking a seasoned hospitality professional for an Assistant Director of Front Office for beautiful Ocean Edge Resort & Golf Club. This position assists the Director of Front Office, ensures the performance of the front office staff and monitors operations. The Assistant Director of Front Office ensures total guest satisfaction. The position manages administrative functions in accordance with established standards and ensures efficient and seamless guest registration, check out, telephone service, and shuttle service. In addition, the Assistant Director of Front Office assists with new-hire and on-going training and recruitment. Key Responsibilities: · Observes front office and guest services staff performance and encourages improvement; models personalized, anticipatory service. · Monitors lobby traffic and makes staffing adjustments as required. · Reviews VIP reservations and ensures proper handling of VIPs and groups, administers amenity orders, and resumes for incoming guests. · Monitors special reservation requests and oversees rate changes on in-house guests. · Resolves guest concerns, and implements resolutions by using discretion and judgment. Maintains complete knowledge at all times of: · All hotel features, services and hours of operation. · All room types, numbers, layout, décor, appointments and locations. · All room rates, special packages and promotions. · Daily house counts and expected arrivals and departures. · Room availability status for any given day. · Scheduled in-house group activities, locations and times. · All hotel and departmental policies and procedures. * Reviews daily business levels, anticipates critical situations and assists in planning effective solutions to best expedite these situations. · Assists in coordinating breaks for staff. · Inspects grooming and attire of staff; rectify all deficiencies. · Monitors staff interaction with guests, ensuring prompt and courteous service; resolves discrepancies with respective personnel. · Assists staff with their job functions to ensure optimum service to guests. · Observes guest reactions and confers frequently with staff to ensure guest satisfaction. · Anticipates guests' needs, responds promptly and acknowledges all guests. · Promotes positive relations at all times. · Monitors and handles guest complaints in accordance with hotel procedures. · Adheres to hotel requirements for guest/employee accidents or injuries. · Assists guests with reports of lost or stolen articles. · Exhibits a friendly, helpful and courteous manner when dealing with guests or fellow employees.
    $42k-51k yearly est. 60d+ ago
  • Hotel Maintenance

    Mananto Enterprises LLC The Northampton Hotel

    Hotel director job in Northampton, MA

    Job Description Hotel Maintenance Technician We are seeking a skilled and reliable Hotel Maintenance Technician to join our team at The Hotel Northampton. The ideal candidate will be responsible for maintaining the hotel's facilities, ensuring everything from guest rooms to public areas are in excellent condition. This role requires a strong attention to detail, a proactive approach to problem-solving, and the ability to work independently as well as part of a team. **Key Responsibilities:** - Perform routine maintenance tasks including plumbing, electrical, carpentry, painting, and HVAC work to ensure the hotel's facilities are well-maintained and operational. - Respond promptly to maintenance requests from hotel staff and guests, addressing issues in a timely and professional manner. - Conduct regular inspections of the hotel's facilities and equipment, identifying and resolving any potential problems before they escalate. - Maintain accurate records of maintenance work performed, including repairs and scheduled maintenance. - Ensure compliance with safety regulations and hotel policies, promoting a safe environment for guests and employees. - Collaborate with other departments to minimize disruption to guests' experiences and assist in all departments when needed. - Assist with renovations and upgrades as needed, including supporting contractors and vendors during special projects. - Assist in maintaining inventory of necessary maintenance supplies and tools while keeping track of budget constraints. - Maintain a clean and organized work environment, ensuring that tools and equipment are properly stored and maintained. - Participate in ongoing training and professional development to stay up-to-date with industry best practices. **Qualifications:** - High school diploma or equivalent; technical certification or vocational training in a relevant field preferred. - Proven experience as a maintenance technician or similar role, preferably within a hotel or hospitality setting. - Strong knowledge of plumbing, electrical systems, HVAC, and general building maintenance procedures. - Ability to troubleshoot and repair a wide variety of maintenance issues. - Excellent time management skills and the ability to prioritize tasks. - Strong communication and interpersonal skills, with a customer-service-focused mindset. - Ability to work flexible hours, including nights, weekends, and holidays as necessary. - Basic computer skills for record-keeping and managing maintenance requests. - Assist in all hotel departments as needed and as requested by department managers **Physical Requirements:** - Ability to lift and carry up to [specific weight limit]. - Ability to stand, walk, climb stairs, and perform physical labor for extended periods. - Comfort in working with tools and equipment, including power tools and ladders. **Benefits:** - Competitive salary and performance-based incentives - Health, dental, and vision insurance - Paid time off and holiday pay - Opportunities for professional development and career advancement **How to Apply:** Interested candidates are invited to submit their resume and a cover letter detailing their relevant experience. Join us at The Hotel Northampton and be part of a dedicated team that values excellence in service and maintenance! We look forward to meeting you!
    $41k-63k yearly est. 29d ago
  • Dual Hotel General Manager

    Mananto Enterprises LLC The Northampton Hotel

    Hotel director job in Northampton, MA

    Job Description Dual General Hotel Manager We are seeking a highly experienced, strategic leader to join our hospitality group as the Managing Director for our two Hotels. The ideal candidate will have a robust background in hotel management and a proven track record of driving growth and operational excellence across multiple properties. This role requires a dynamic, visionary leader capable of overseeing the regional operations, financial performance, and overall guest satisfaction for our hotel portfolio. Key Responsibilities: - Oversee the operations of two hotels in the Northampton area, ensuring alignment with company standards and goals. - Develop and implement strategies to enhance revenue generation, profitability, and guest satisfaction. - Management Team building to lead and mentor department managers and other key leadership staff, fostering a culture of excellence and continuous improvement. - Monitor market trends and industry developments to maintain competitiveness and innovative approaches in hospitality management. - Ensure compliance with all company policies, industry regulations, and safety standards. - Analyze financial reports and performance metrics to identify areas for improvement and implement effective solutions. - Build and maintain strong relationships with clients, partners, and community leaders. - Strong understanding of budgets and forecasting, along with financial planning to achieve business objectives. - Full understanding of financial management and P&L oversight. - Proficient in revenue and rate management Qualifications: - Extensive experience in hotel management with a minimum of 8-10 years in senior leadership roles, including Food and Beverage with a la carte and banquet - Proven track record of successfully managing full-service hotels as well as limited-service hotels. - Exceptional interpersonal and communication skills. - Proficiency in hotel management software and other relevant technological tools. - Experience with Opera, Fosse, Simphony, HIA Accounting software a plus. - Experience with Marriott-branded hotels is preferred. Why Join Us: - Be a part of a leading hospitality organization known for its commitment to excellence in service and innovation. - Lead a dynamic team dedicated to providing exceptional guest experiences across our portfolio of hotels. - Competitive salary and comprehensive benefits package. - Opportunities for professional development and career advancement within the hospitality industry. Suppose you are a visionary leader with a passion for the hospitality industry and a drive to achieve operational excellence. In that case, we invite you to apply for the Regional Managing Director position. Join us in elevating our brands and delivering outstanding hotel experiences. **How to Apply:** Interested candidates are encouraged to submit their resume and cover letter detailing their experience and qualifications.
    $53k-81k yearly est. 28d ago
  • Trading Room Director and Lecturer of Finance

    Bentley University 4.2company rating

    Hotel director job in Waltham, MA

    Bentley University seeks to fill a joint position as Lecturer of Finance, and Director of the Trading Room for academic year 2025-2026, to begin Fall 2025. The Director reports to the Chair of the Finance Department and the Sr. Associate Dean of Business. Trading Room Responsibilities: The TR Director is responsible for the overall supervision of the Hughey Center for Financial Services/Trading Room. Specific responsibilities include supervising payroll, staff hiring/training, scheduling for events, preparing and forecasting budgets, purchasing, maintaining liaison with vendors, working on social media feeds and websites, and working with the Academic Technology Center to identify appropriate technology and software needs for TR operations. The Director is also responsible for liaising with guest speakers, visitors, corporate guests, senior administrators, and trustees. The Director works with the Chair of the Finance Department to recruit guest speakers for our Fireside Chats events - engaging alumni and professional executives to present cutting-edge topics in finance, economics, management, and arts and sciences to faculty and students. The Director works with the Chair of the Finance Department to develop and market executive training programs and Wall Street 101 programming. Department of Finance Teaching Responsibilities: In this capacity, the TR Director will teach FOUR courses per year, as directed by the Chair of the Finance Department. Teaching typically will focus on introductory and upper-level courses at the undergraduate level. We are seeking candidates with experience teaching courses in Finance. Minimum Qualifications: The ideal candidate must have a graduate degree in finance or a related discipline. Previous work experience in a trading room environment as a trader or in any managerial capacity at a financial services company is strongly desirable. The ability to teach trading concepts and design trading courses is a strong plus. Experience with securities valuation and developing trading rules using Excel is a must. The ideal candidate must be proficient with Bloomberg Terminal, including building Excel-based valuation models using Bloomberg API, Visual Basic, Pivot, Vlookups, macro, and goal-seeking. Familiarity with FactSet, Morningstar Direct, and CapIQ is also desirable. Travel to Boston, NYC, and Chicago is required to maintain impactful external visibility with the financial community. Excellent communication and interpersonal skills (writing and oral) are a must. The Trading Room is the centerpiece of The Hughey Center for Financial Services (HCFS), named in honor of Bentley University alumnus David A. Hughey '55 (retired executive vice president of Dean Witter Intercapital), was established in 1997. The center was inaugurated by Mr. Peter S. Lynch, the former manager of Magellan Fund, and Vice Chairman, Fidelity Management & Research Company. The HCFS has earned a national reputation and has been featured on national and international media. The center's mission is to extend the educational goals of Bentley University through innovative classroom pedagogy, cutting-edge financial research, and real-world applications. ********************************************* The Finance department offers an array of courses supporting BS Finance, MS Finance, and MBA (Finance concentration) degrees at Bentley. We also support the Advanced Standing in Finance program (************************************************************************************* where some of our top students pursue the BS and MS degrees at Bentley. The department actively engages with students outside the classroom through initiatives and support of student organizations, including the Bentley Investment Group (*********************************************************************** Bentley Sustainable Investment Group (********************************* the Lab for Economics, Accounting, and Finance (************************************** and the Trading Room (********************************************** to name a few examples. For more information about the Finance faculty, please see faculty profiles at: ****************************************************** Bentley University: Bentley University, located in suburban Boston, is an AACSB and NECHE accredited institution that enrolls approximately 5,500 students at the undergraduate, graduate, and doctoral levels. Bentley is ranked at or near the top in several categories by US News & World Report, including Best Regional Universities North and Most Innovative Schools, with Bloomberg ranking Bentley in the top 20 undergraduate business programs. Bentley's high graduation and retention rates and top-ranked Pulsifer Career Center reflects a commitment to student success and inclusiveness. With a strong faculty of teacher-scholars, Bentley strives to be a “Force for Good” through the integration of business with the arts and sciences, and a strong emphasis on ethics and social responsibility. Providing a stimulating academic community for faculty, staff, and students, Bentley supports its faculty as they pursue cutting-edge research and bring their expertise and real world understanding into the classroom. Bentley is committed to the teacher-scholar model where teaching, scholarship, service and community engagement are expected and valued. We seek qualified faculty who represent diverse backgrounds, interests and talents and share a commitment to high ethical standards and a willingness to embrace challenge and change. To apply: The candidate must create a profile by uploading application materials at: ********************************************** For full consideration, candidates should submit the following as part of the application: Updated CV or resume Cover Letter A Teaching Statement, which should include a description of how the faculty member has demonstrated or intends to create and support an inclusive classroom environment. Please provide contact information for three references Bentley University requires references checks and may conduct other pre-employment screening. DIVERSITY STATEMENT Bentley University strives to create a campus community that welcomes the exchange of ideas, and fosters a culture that values differences and views them as a strength in our community. Bentley University is an Equal Opportunity Employer, building strength through diversity. The University is committed to building a community of talented students, faculty and staff who reflect the diversity of global business. We strongly encourage applications from persons from underrepresented groups, individuals with disabilities, covered veterans and those with diverse experiences and backgrounds.
    $56k-76k yearly est. Auto-Apply 60d+ ago
  • Assistant Hotel Manager

    American Cruise Lines 4.4company rating

    Hotel director job in Provincetown, MA

    American Cruise Lines, the largest USA flagged cruise line in the United States, is looking to add Assistant Hotel Managers to our shipboard team for our 2026 season. American Cruise Lines only operates within the United States and has no more than 200 passenger vessels that create a one-of-a-kind small ship experience. With newly constructed vessels being added to our fleet, it is a great opportunity to join our shipboard management team. The Assistant Hotel Manager (AHM) is responsible for assisting the Hotel Manager to manage the Hotel Department to ensure the quality of service, consistency of standards, and guests' expectations are met. The Assistant Hotel Manager provides support to the Hotel Manager by supervising the shipboard hotel management team and ensuring that all employees follow approved company procedures including service standards for dining, culinary, housekeeping, shore excursions, onboard enrichment, guest services, customer service, customer interaction, crew morale, and training. The Assistant Hotel Manager is responsible for service excellence and superior guest satisfaction, which is a critical measure of success. The Assistant Hotel Manager is accountable for the performance of all Hotel Department crew members, particularly the hotel officers and executive chef. The Assistant Hotel Manager is expected to provide gracious hospitality to the guests while being safe, courteous, professional, and efficient. The Assistant Hotel Manager reports to the Hotel Manager. At American Cruise Lines, we are driven by our values-Optimism, Commitment, Patriotism, and Merit. These values shape our culture, our service, and our people, guiding us as we work together to Share America's Story on the Finest American Ships. Responsibilities: * Supervise the Housekeeping Manager and Restaurant Manager, at the direction of the Hotel Manager. * Assist Hotel Manager as directed. * Assists Restaurant Manager during all meal services. * Performs duties of Hotel General Manager when Hotel General Manager is off ship. * Prepares with Hotel Manager for turnover and handoff of duties during scheduled time off from ship. * Present and available during all meal services, either front or back of house including secondary dining outlet. * Supports the Housekeeping Manager and team in ensuring all guest spaces, rooms and public areas are cleaned and maintained. * Assists & verifies stateroom inspections. * Assists and verifies with Housekeeping Manager for the Turnaround Day process. * Oversees bartender steward ensuring secondary bar operations run smoothly. * Displays leadership and maintains professional presence. * Visible and available to all guests and crew. * Holds officers and crew accountable to American Cruise Lines' standards. * Complies with American Cruise Lines' Operations Manual, service standards, and procedures. * Assesses the performance of the management team and provides immediate corrective feedback. * Anticipates the needs of guests and crew. * Responds quickly to guest requests and ensures follow-through of service delivery. * Identifies problems, resolves immediately, and requests home office support as needed. * Assists with breakfast, lunch, and dinner services, cocktail hour, and onboard events. * Oversees crew orientation, training, scheduling, crew appearance uniform standards, and discipline. * Assists ship officers in achieving weekly sales goals. * Maintains impeccable cleanliness in passenger areas and ensures all housekeeping standards are followed. * Maintains sanitation and cleanliness standards of crew rooms. * Monitors shipboard business transactions, accounting, timecards, and home office reporting. * Completes daily ship inspection/walk through with HGM & HKM to ensure ship cleanliness as well as generate special projects. * Tracks all hotel maintenance items and ensures completion. * Creates consistent and positive crew experiences to improve employee retention. * Perform bartending duties as needed with other management personnel. * Expedite breakfast service in the main dining room, ensuring timely service and food quality that meets company standards. Qualifications: * Bachelor's degree in hospitality management or Hotel & Restaurant Management is preferred. * Minimum 3 years management experience at a full-service hotel, resort, or cruise ship. * Business degree may be considered with management and hospitality experience. * Military experience may be considered with management and hospitality experience. * Strong organizational skills and excellent verbal and written communication skills (English). * Proficiency in Microsoft Office Suite applications. * Available to travel and work a flexible schedule including 14 to 15 hour days for six to eight weeks at a time. * US Coast Guard regulated pre-employment drug test. * Transportation Worker Identification Credential (TWIC). Attributes for Success: * Ability to motivate, train, and assess individual and team performance. * Superior time management. * Ability to manage and solve problems. * Sense of urgency in all passenger, crew, and home office requests. * Positive attitude and receptive to continuous performance feedback. * Consistent, accountable, confident, assertive, and committed. Work Schedule: * 7 Days per week while onboard the ship. * 6 to 8 weeks working and living onboard the ship. * 1 to 2 weeks shore leave vacation. * Accommodations and meals are provided onboard. Perks: * Benefits package including medical, dental, and matching 401k. * Complimentary Travel Accommodations. * No living expenses aboard the ship (room and board are included). * Training programs to support you. * Continuous growth in the company. * Covered Expenses - American Cruise Lines provides travel to and from your assigned vessel, room and board, uniforms, and paid training from industry experts. * Job sites across the nation*
    $61k-90k yearly est. 15d ago
  • Hotel Houseperson

    Buffalo Lodging Associates 4.3company rating

    Hotel director job in Canton, MA

    Homewood Suites by Hilton -Boston/Canton-50 Royall Street, Canton, MA 02021 We are currently looking for a houseperson to join our Team! Our Homewood Suites in Canton has 98 spacious suites with full kitchens. We are just south of Boston, you can easily take the nearby 128 train to Boston. Gillette Stadium and Legacy Place are a 15-minute drive. Less than a mile away is the Blue Hills Reservation and Trillium Brewing. Our guests enjoy a self-serve beer and wine station and complimentary breakfast every morning. The Homewood Suites is one of the 50 hotel properties owned and managed by the award-winning hotel management company, Buffalo Lodging Associates. A Houseperson will be responsible for maintaining the cleanliness and general appearance of public areas (lobby, hallways, restrooms) of the hotel. Cleans rugs, carpets. Maintains storage closets with linens, towels, cleaning supplies. Assists in stocking the room attendants' carts with supplies. Assists with various housekeeping and maintenance tasks as assigned by supervisor. About Buffalo Lodging Associates: Buffalo Lodging Associates, a hotel management company based out of Canton, MA has put an emphasis on true hospitality since being founded in 1996. While building an extensive portfolio of 50 hotels, we've partnered with the most respected hotel brands in the business including Marriott International, Hilton Worldwide, InterContinental Hotels Group, and Choice Hotel International hotels. Buffalo Lodging Associates is a community of welcoming, committed, and passionate associates driven to provide a best-in-class hospitality experience and operational excellence. What You Bring: The ideal candidate is one who embodies Buffalo Lodging's culture and core values: Excellence, Passion, Integrity, Inclusive. For the most success in this role, requirements are as follows: * Hotel housekeeping experience * Flexibility to work weekends and holidays * Great customer service skills What We Offer You: $17.75/hr At Buffalo Lodging, we are committed to keeping our most important assets - our employees - healthy, happy and productive. To achieve this, we offer a variety of benefits including the following: * Paid Weekly (Every Friday!) * Medical, Dental & Vision Insurance * Competitive 401 (k) Retirement Savings Plan with Generous Employer Match * Paid Vacation and Sick Time, and holidays * Travel discounts for associate and family
    $17.8 hourly 27d ago
  • Hotel Houseperson

    Buffalo Lodging Associates, LLC 4.3company rating

    Hotel director job in Canton, MA

    Job Description Homewood Suites by Hilton -Boston/Canton-50 Royall Street, Canton, MA 02021 We are currently looking for a houseperson to join our Team! Our Homewood Suites in Canton has 98 spacious suites with full kitchens. We are just south of Boston, you can easily take the nearby 128 train to Boston. Gillette Stadium and Legacy Place are a 15-minute drive. Less than a mile away is the Blue Hills Reservation and Trillium Brewing. Our guests enjoy a self-serve beer and wine station and complimentary breakfast every morning. The Homewood Suites is one of the 50 hotel properties owned and managed by the award-winning hotel management company, Buffalo Lodging Associates. A Houseperson will be responsible for maintaining the cleanliness and general appearance of public areas (lobby, hallways, restrooms) of the hotel. Cleans rugs, carpets. Maintains storage closets with linens, towels, cleaning supplies. Assists in stocking the room attendants' carts with supplies. Assists with various housekeeping and maintenance tasks as assigned by supervisor. About Buffalo Lodging Associates: Buffalo Lodging Associates, a hotel management company based out of Canton, MA has put an emphasis on true hospitality since being founded in 1996. While building an extensive portfolio of 50 hotels, we've partnered with the most respected hotel brands in the business including Marriott International, Hilton Worldwide, InterContinental Hotels Group, and Choice Hotel International hotels. Buffalo Lodging Associates is a community of welcoming, committed, and passionate associates driven to provide a best-in-class hospitality experience and operational excellence. What You Bring: The ideal candidate is one who embodies Buffalo Lodging's culture and core values: Excellence, Passion, Integrity, Inclusive. For the most success in this role, requirements are as follows: Hotel housekeeping experience Flexibility to work weekends and holidays Great customer service skills What We Offer You: $17.75/hr At Buffalo Lodging, we are committed to keeping our most important assets - our employees - healthy, happy and productive. To achieve this, we offer a variety of benefits including the following: Paid Weekly (Every Friday!) Medical, Dental & Vision Insurance Competitive 401 (k) Retirement Savings Plan with Generous Employer Match Paid Vacation and Sick Time, and holidays Travel discounts for associate and family
    $17.8 hourly 27d ago

Learn more about hotel director jobs

Do you work as a hotel director?

What are the top employers for hotel director in MA?

Top 1 Hotel Director companies in MA

  1. Buffalo Lodging Associates, Llc

Job type you want
Full Time
Part Time
Internship
Temporary

Browse hotel director jobs in massachusetts by city

All hotel director jobs

Jobs in Massachusetts