Hotel director jobs in McKeesport, PA - 29 jobs

About Us At the Pittsburgh Marriott City Center, we don't just offer exceptional hospitality - we offer exceptional careers. Located in the heart of the city, just steps from Acrisure Stadium and across from PPG Paints Arena, our hotel blends modern style with authentic Pittsburgh charm. What truly sets us apart is our people. We believe that our success begins with an engaged and empowered team. That's why we're committed to providing a supportive, inclusive, and dynamic workplace where every associate can grow and thrive. With comprehensive benefits and a culture rooted in respect and belonging, the Pittsburgh Marriott City Center is more than just a place to work - it's a place to build your future. Discover how far your potential can take you. Join us today. Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization! We value U.S. military experience and invite all qualified military candidates to apply. Overview Support General Manager in managing all aspects of the Rooms Department including Front Office, Guest Services, Housekeeping, and Laundry in order to achieve the guest satisfaction, operating and financial goals of the owner. Essential Duties and Responsibilities Supervise all Rooms Department Managers on daily, weekly, monthly, and annual action plans related to property strategic plan. Communicate, both verbally and in writing, to provide clear direction to staff. Help realize and contribute to Rooms Standard Operating Procedures and Policies. Develop and execute Room's division budget and revenue forecasts. Develop and implement controls for expense management. Utilize labor management tools to schedule and control labor costs. As a member of the Executive Committee for the property, the Director of Rooms is expected to help create and execute the financial objectives of the hotel. Comply with attendance rules and be available to work on a regular basis. Perform any other job-related duties as assigned. Qualifications and Skills Minimum 3 years of management experience, preferably in both rooms and FandB. Knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance, budget forecasting, quality assurance programs, hospitality law, and long-range planning. Able to resolve guest, supervisor, and associate conflicts. Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc. Compensation Tipped/Service Charge Eligible? NoDiscretionary Performance Bonus Eligible? No Benefits HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status. HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Why us? When you are looking for a new job, you know in your heart you want to work where you belong. The Renaissance Pittsburgh Hotel, managed by Sage Hospitality, may just be your ideal location. Together we create a friendly, supportive culture that is intriguing and refreshing to those who are seasoned in hospitality as well as those putting their toes in the water for the first time. Let us show you how it's done. Enliven your senses by joining forces with this top-notch team. Take pride in providing fresh, local ingredients and inspired menu choices to our local and travelling guests in our Braddock's Rebellion Restaurant, StreetSide bar, Event Space and In-Room Dining. There are many moving pieces to the operation. With a passion for food, interaction and teamwork you could be the perfect fit. Could this be where you belong? At Sage we create a culture of belonging. Our team members serve with creativity, and passion. Sage associates execute unforgettable experiences and take pride in our communities. We set new standards in hospitality. Job Overview Plan and manage the restaurant, room service and other food and beverage outlets as appropriate in order to achieve customer satisfaction, quality service, compliance with corporate/franchise policies and procedures and federal, state and local regulations while meeting/exceeding financial goals. Position is responsible for the short term planning and daily operations of the restaurant and room service and may manage a lounge or quiet bar. Recommends promotional ideas and controls the budgets for the various areas. Responsibilities + Manage the associates in the various outlets in order to attract, retain and motivate the employees; hire, schedule, train, develop, empower, coach and counsel, conduct performance and salary reviews, resolve problems, provide open communications and recommend discipline and termination, as appropriate. + Implement company programs (IHC/franchise) and manage the operations of the restaurant, room service and any other food and beverage outlet as required to ensure compliance with SOPs, safety regulations and federal, state and local regulations to ensure an optimal level of service, quality and hospitality are provided to the guest(s). + Forecast, implement, monitor, control and report on the various outlet budgets and their components (labor costs, food costs, beverage costs, supplies, equipment, etc.) to maximize revenue and minimize expenses while ensuring adequate supplies and staff are on hand to provide top quality customer service. + Respond to customer trends, needs, issues, comments and problems to ensure a quality experience and enhance future sales prospects. + Create, recommend and implement promotions, displays, buffet presentations and ideas to capture more in-house guests and a larger share of the local market. + Monitor and control the maintenance/sanitation of the various outlet areas and equipment to protect the assets, comply with regulations and ensure quality service. Qualifications Education/Formal Training More than two years of post high school education. Experience Two to three full years of full employment in a related position with this company or other organization(s). Knowledge/Skills + Requires thorough knowledge of the restaurant/hotel practices and procedures in order to perform non-repetitive analytical work. May require knowledge of policies and procedures and the ability to determine course of action based on these guidelines. + Supervision/management communication skills are required. + Requires ability to investigate and analyze current activities or information and make logical conclusions and recommendations. + Ability to make occasional decisions which are generally guided by established policy and procedures. + Excellent comprehension for assisting with guest and associate matters. Interpreting instructions from superiors. + Excellent vision required for seating guests, expediting food, cleaning equipment, reading floor plans, charts, schedules. + Must have excellent oral communication for communicating with guests and associates, issuing instructions and communicating policies. + Excellent comprehension required to read and implement policies and procedures; writing schedules and reading forecast and SOPs. + Must have knowledge of chemicals/agents for training purposes. Physical Demands The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. + Ability to lift, push, pull and carry tables, chairs, trays, plates, and chaffing dishes on a daily basis, 20 -40 lbs. + Bending -Bend to pick up dropped items as needed. Bend to assist in serving food or getting supplies. No kneeling required. + Mobility -95% of shift covering all areas of outlets supervising. + Continuous standing to assist at hostess station -minimal stationary standing. + Climbing stairs -varies by location. + No driving required. Environment Inside 95% of work day. Temperatures can exceed 100 degrees if working at location with outside dining facilities and when assisting in kitchen Benefits The Perks: Fully Loaded + Medical, Dental, & Vision Insurance + 401(k) with 100% Employer Match + Paid Vacation and Sick Time + Complimentary Employee Meals + Hotel Discounts (Both Marriott and Sage Portfolios) + Eligible for Referral Bonuses + Incentive Programs + Cell Phone Discounts ID: _2026-30191_ Position Type: _Regular Full-Time_ Property : _Renaissance Pittsburgh_ Outlet: _Hotel_ Category: _Restaurant Operations_ Tipped Position: _No_ _Address_ : _107 6th St_ _City_ : _Pittsburgh_ _State_ : _Pennsylvania_ EOE Protected Veterans/Disability

Opportunity: Hotel Manager Become a key leader at The Westin Philadelphia as Hotel Manager, where you will champion service excellence and operational performance. You will oversee hotel operations, support team development, drive guest satisfaction, and ensure alignment with Marriott brand standards. This role is ideal for a motivated and proven hospitality leader with a passion for creating memorable guest experiences and achieving results at a highly regarded property in downtown Philadelphia. Your Growth Path General Manager - Area General Manager -Regional Director of Operations Your Focus * Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values. * Oversee hotel departments to ensure an optimal level of service and hospitality are provided to hotel guests. * Assist the GM in preparation of forecasts and reports and assist in the development, implementation and monitoring of the budget to maximize revenue and minimize expenses while ensuring adequate supplies and staff are on hand to provide top quality customer service. * Be aware of guest satisfaction scores and brand standards and work toward increasing departmental and overall guest satisfaction. * Resolve customer complaints, and anticipate potential problems by reviewing and monitoring operational issues, business flow and associate performance. * Oversee the property accounting functions including but not limited to accounts payable and receivable, house bank audits, petty cash, and tax. * Coordinate with the corporate accounting department to oversee payroll functions. * Oversee and ensure internal audit standards are met. * Interact with the sales staff to discuss and implement sales strategies to continually improve occupancy levels and revenues. * Monitor and maintain the front office systems and equipment to ensure optimum performance. * Serve on the hotel's safety committee. * Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies. * Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards. * Perform other duties as requested by management. Your Background and Skills * Associate or Bachelor's degree preferred. * Intermediate knowledge of overall hotel operations. HHM Hotels Benefits and Perks * Medical, Dental and Vision Health Insurance * Paid Time Off * 401k Company Match * Free Basic Life Insurance * Travel Discounts * Commuter Transit and Commuter Parking Benefits * Quarterly Bonuses and Incentives * Employee Assistance and Wellness Program * Educational/Professional Development * Technology Reimbursements Work Environment and Context * Work schedule varies and may include working on holidays, weekends and alternate shifts. * Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching. What We Believe People Are Our Capability - Hearts That Serve - Only Excellence - Stay Nimble - Own It Source: HHM Hotels

Fairmont Pittsburgh, a 4 diamond LEED certified luxury hotel, is located at the heart of Pittsburgh's business, cultural and retail hub. Fairmont Pittsburgh offers superb and distinctive guest services and accommodations in a luxury setting. What Is In It For You: Competitive salary and flexible benefit plans Opportunity for commissions Employee rates at Luxe Accor properties in North and Central America Learning programs through our Academies Opportunity to develop your talent and grow within our property and across the world! Ability to make a difference through our Corporate Social Responsibility activities like Planet21 and Employee Wellbeing initiatives Job Description What You Will Be Doing: Ensure the smooth operation and coordination of the hotel through respective Department Heads (Front Office, Housekeeping, Spa & Health Club, Food & Beverage, and Culinary) Provide leadership that engages and motivates our team of exceptionally guest oriented Heartists Ensure a level of passion for guest service in our Heartists that achieves the #1 Guest Service spot in the North & Central America. Direct operational needs to ensure compliance with the hotel's Annual Budget and 5 Year Strategic Plan Provide coaching; leadership development; and goal setting with hotel department heads Assist in the preparation of the annual Operations Budget/Plan and achieve the profit objectives therein Ensure that monthly financial outlooks for Rooms, Food & Beverage and Spa are accurately achieved Play a lead role in yield management for Rooms, Food & Beverage and Spa Be a key player in redevelopment and capital projects from an operations viewpoint Ensure the implementation and delivery of all Fairmont Standards Handle all guest concerns and ensure effective follow up thereof Assist in Labor Management and the maintenance of productivity levels Follow up on all guest comments, responding to any guest complaints or requests Approve with the Director of Finance, all contracts (i.e. cleaning, maintenance & repair, telephones, etc.) Provide active leadership role in the culture of Health and Safety and accident prevention Act as hotel champion and culture leader in hotel committees Oversee services rendered to The Residences (condo board association). Function as key member of the Hotel Executive Committee and Leadership Team, providing support and assistance to the Senior Managers and Executive Team Play a key role and lead change management for Rooms and Food & Beverage initiatives Assume the responsibilities of the General Manager in his/her absence Qualifications Your Skills and Qualifications: Operations management with extensive experience in Rooms, Food & Beverage management and Spa operations experience Clear knowledge of budget planning & execution Post secondary diploma/degree in hospitality an asset Proven record to coordinate multiple departments to make gains towards targeted VOG, GOP, EES and Health & Safety results Exceptional interpersonal and guest relations skills Proven team-leader with outstanding motivational skills and coaching ability Ability to motivate developing leaders to act as entrepreneurs while implementing innovative, profit driven, guest satisfaction oriented solutions Comfortable working evenings, weekends, holidays and various schedules Additional Information Physical Aspects of Position (include but are not limited to): Constant walking and standing during shift May occasionally exert up to 25 pounds lift, carry, push, or pull objects Visa Requirements: Must have proof of valid U.S. work authorization. Our Commitment to Diversity & Inclusion Fairmont Pittsburgh is an equal opportunity employer. We are an inclusive company and our ambition is to attract, recruit, and promote diverse talent. Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit ************************** Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Fairmont Pittsburgh, a 4 diamond LEED certified luxury hotel, is located at the heart of Pittsburgh's business, cultural and retail hub. Fairmont Pittsburgh offers superb and distinctive guest services and accommodations in a luxury setting. What Is In It For You: * Competitive salary and flexible benefit plans * Opportunity for commissions * Employee rates at Luxe Accor properties in North and Central America * Learning programs through our Academies * Opportunity to develop your talent and grow within our property and across the world! * Ability to make a difference through our Corporate Social Responsibility activities like Planet21 and Employee Wellbeing initiatives Job Description What You Will Be Doing: * Ensure the smooth operation and coordination of the hotel through respective Department Heads (Front Office, Housekeeping, Spa & Health Club, Food & Beverage, and Culinary) * Provide leadership that engages and motivates our team of exceptionally guest oriented Heartists * Ensure a level of passion for guest service in our Heartists that achieves the #1 Guest Service spot in the North & Central America. * Direct operational needs to ensure compliance with the hotel's Annual Budget and 5 Year Strategic Plan * Provide coaching; leadership development; and goal setting with hotel department heads * Assist in the preparation of the annual Operations Budget/Plan and achieve the profit objectives therein * Ensure that monthly financial outlooks for Rooms, Food & Beverage and Spa are accurately achieved * Play a lead role in yield management for Rooms, Food & Beverage and Spa * Be a key player in redevelopment and capital projects from an operations viewpoint * Ensure the implementation and delivery of all Fairmont Standards * Handle all guest concerns and ensure effective follow up thereof * Assist in Labor Management and the maintenance of productivity levels * Follow up on all guest comments, responding to any guest complaints or requests * Approve with the Director of Finance, all contracts (i.e. cleaning, maintenance & repair, telephones, etc.) * Provide active leadership role in the culture of Health and Safety and accident prevention * Act as hotel champion and culture leader in hotel committees * Oversee services rendered to The Residences (condo board association). * Function as key member of the Hotel Executive Committee and Leadership Team, providing support and assistance to the Senior Managers and Executive Team * Play a key role and lead change management for Rooms and Food & Beverage initiatives * Assume the responsibilities of the General Manager in his/her absence Qualifications Your Skills and Qualifications: * Operations management with extensive experience in Rooms, Food & Beverage management and Spa operations experience * Clear knowledge of budget planning & execution * Post secondary diploma/degree in hospitality an asset * Proven record to coordinate multiple departments to make gains towards targeted VOG, GOP, EES and Health & Safety results * Exceptional interpersonal and guest relations skills * Proven team-leader with outstanding motivational skills and coaching ability * Ability to motivate developing leaders to act as entrepreneurs while implementing innovative, profit driven, guest satisfaction oriented solutions * Comfortable working evenings, weekends, holidays and various schedules Additional Information Physical Aspects of Position (include but are not limited to): * Constant walking and standing during shift * May occasionally exert up to 25 pounds lift, carry, push, or pull objects Visa Requirements: Must have proof of valid U.S. work authorization. Our Commitment to Diversity & Inclusion Fairmont Pittsburgh is an equal opportunity employer. We are an inclusive company and our ambition is to attract, recruit, and promote diverse talent. Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit ************************** Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Job DescriptionBenefits: Bonus based on performance Company parties Competitive salary Employee discounts Flexible schedule Free food & snacks Health insurance Help or transport service Opportunity for advancement Paid time off Signing bonus Training & development Join a Growing Powerhouse in Hospitality General Manager Opportunity at Chase Hotel Group Location: Multiple Openings (Relocation Assistance Provided) Job Type: Full-Time | On-Site | Bonus Opportunities Are you a passionate hospitality leader ready to elevate your career with a company on the rise? Chase Hotel Group (CHG) is a dynamic, fast-growing, and family-owned hotel management company based in Cranford, NJ. We manage a high-performing portfolio of 11 branded hotelswith 1 currently under construction and 2 more in the pipelineacross top-tier names like Hampton Inn, Home2 Suites, Fairfield Inn & Suites, and Holiday Inn Express. Were on an ambitious growth journey and looking for General Managers who are ready to lead with energy, strategy, and heart. If you're an experienced hotel manager looking for your next big challengeand a chance to make a visible impactthis is your opportunity to oversee a flagship property during a thrilling expansion phase. What We Offer: Competitive base salary + bonus opportunities Relocation assistance Medical allowance & generous PTO Flexible scheduling Employee discounts at our hotels A deeply supportive, entrepreneurial company culture that rewards innovation and leadership What Youll Do: Guest Experience & Brand Standards Set the tone for service excellence and exceed guest satisfaction goals Be highly visible and accessible to guests, handling feedback proactively Ensure the property consistently reflects brand standards and cleanliness Leadership & Team Development Inspire and lead a diverse team with confidence, positivity, and clarity Foster a culture of accountability, respect, and collaboration Lead performance reviews, team training, and professional development initiatives Operational Excellence Oversee all property operations including front office, housekeeping, maintenance, and F&B where applicable Ensure safety, cleanliness, and a seamless guest experience across all areas Use data and audits to track guest feedback, cleanliness, and performance trends Financial Management Achieve revenue goals while managing costs effectively Utilize tools like yield management and forecasting to drive profitability Oversee financial reporting, payroll, inventory, and expense control Mentor department leads on budgeting and financial acumen Compliance & Administration Ensure compliance with all HR, legal, and brand standards Maintain all local/state/federal licenses and safety certifications Champion diversity, equity, and inclusion in hiring and culture What We're Looking For: 2+ years of hotel General Manager or Assistant GM experience (required) Strong background with branded hotels preferred (Hilton, Marriott, IHG, etc.) Proven leadership and people management skills Financial and operational savvy Willingness to relocate to one of our high-priority markets Schedule: Full-time, flexible hours Day & evening shifts Weekends and holidays as needed About Chase Hotel Group: At CHG, we believe in building more than hotelswe build lasting teams, meaningful guest experiences, and careers people can be proud of. As a nimble and innovative hotel operator, we pride ourselves on our hands-on leadership style, open-door communication, and a culture of growth. Ready to lead a top-tier hotel to success? Apply now and take the next big step in your hospitality career.

Responsible for all front office functions and staff as well as security staff functions. Areas of responsibility include Bell Staff, Switchboard Operations, Guest Services/Front Desk, Retail/Gift Shop, Concierge, Valets, and Security, as applicable. As a department head, directs and works with managers and employees to successfully execute all front office operations, including guest arrival and departure procedures. Works to establish a safe and secure environment for all guests and associates. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. CANDIDATE PROFILE Education and Experience * High school diploma or GED; 6 years experience in the guest services, front desk, or related professional area. OR * 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration or related major; 4 years experience in the guest services, front desk, or related professional area. CORE WORK ACTIVITIES Leading Front Desk, Guest Services, and Security Teams * Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. * Encourages and builds mutual trust, respect, and cooperation among team members. * Serves as a role model to demonstrate appropriate behaviors. * Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence. * Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team. * Ensures recognition of employees is taking place across areas of responsibility. * Communicates performance expectations in accordance with job descriptions for each position and monitors progress. * Celebrates successes and publicly recognizes the contributions of team members. Managing Guest Services and Front Desk Teams * Achieves and exceeds goals including performance goals, budget goals, team goals, etc. * Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis. * Develops specific goals and plans to prioritize, organize, and accomplish work. * Keeps Front Office team focused on the critical components of operations to drive guest satisfaction and the desired financial results. * Conducts department meetings and continually communicates a clear and consistent message regarding department goals to produce desired results. * Supervises and coordinates all activities for luggage attendants, garage valets, door attendants, and concierge. * Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met. * Understands the impact of Front Office operations on the Rooms area and overall property financial goals. * Manages department controllable expenses to achieve or exceed budgeted goals. * Provide recommendations and reports for capital expenditures, repairs and maintenance programs for all front office areas. * Handle guest complaints and verify that all guest issues are resolved. Managing Security Team * Protects property and provides a safe environment for guests and staff. * Oversees all on-duty security personnel, including dispatcher. * Supervises and coordinates job assignments and verifies that each officer is briefed on the day's activities. * Complies information and files written security reports. Managing Projects and Policies * Verifies compliance with all Front Office policies, standards and procedures. * Verifies property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process. Providing Exceptional Customer Service * Provides services that are above and beyond for customer satisfaction and retention. * Coordinates activities with other hotel departments in order to facilitate incrased levels of communication and guest satisfaction. * Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. * Supervises and managing employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence. * Acts as the "Service Champion" for the Front Office and creates a positive atmosphere for guest relations. * Displays leadership in guest hospitality, exemplifies excellent customer service, and creates a positive atmosphere for guest relations. * Strives to improve service performance. * Empowers employees to provide excellent customer service. * Verifies that all Front Office areas have an atmosphere that is conducive to the overall guest experience. * Reviews comment cards, guest satisfaction results and other data to identify areas of improvement. * Responds to and handles guest problems and complaints. * Observes service behaviors of employees and provides feedback to individuals and/or managers. Managing and Conducting Human Resource Activities * Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills. * Provides guidance and direction to subordinates, including setting performance standards and monitoring performance. * Establishes challenging, realistic and obtainable goals to guide operation and performance. * Solicits employee feedback, utilizes an "open door" policy, and reviews employee satisfaction results to identify and address employee problems or concerns. * Verifies employees are treated fairly and equitably. * Manages employee progressive discipline procedures for Front Office Staff. * Administers the performance appraisal process for direct report managers. * Interviews and hires managers and hourly employee team members with the appropriate skills and in a timely manner to meet the business needs of the operation. Additional Responsibilities * Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. * Analyzes information and evaluating results to choose the best solution and solve problems. * Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner. * Identifies and analyzes departmental operational challenges and facilitates the development of solutions to prevent reoccurrence. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Additional Information Relocation Assistance Available! Job Number 25197105 Job Category Rooms & Guest Services Operations Location Philadelphia Marriott Downtown, 1201 Market St, Philadelphia, Pennsylvania, United States, 19107VIEW ON MAP (************************************************************************************************************************************************************* Schedule Full Time Located Remotely? N Position Type Management Pay Range: $112,000-$149,000 annually Bonus Eligible: Y JOB SUMMARY Responsible for all front office functions and staff as well as security staff functions. Areas of responsibility include Bell Staff, Switchboard Operations, Guest Services/Front Desk, Retail/Gift Shop, Concierge, Valets, and Security, as applicable. As a department head, directs and works with managers and employees to successfully execute all front office operations, including guest arrival and departure procedures. Works to establish a safe and secure environment for all guests and associates. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. CANDIDATE PROFILE Education and Experience * High school diploma or GED; 6 years experience in the guest services, front desk, or related professional area. OR * 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration or related major; 4 years experience in the guest services, front desk, or related professional area. CORE WORK ACTIVITIES Leading Front Desk, Guest Services, and Security Teams * Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. * Encourages and builds mutual trust, respect, and cooperation among team members. * Serves as a role model to demonstrate appropriate behaviors. * Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence. * Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team. * Ensures recognition of employees is taking place across areas of responsibility. * Communicates performance expectations in accordance with job descriptions for each position and monitors progress. * Celebrates successes and publicly recognizes the contributions of team members. Managing Guest Services and Front Desk Teams * Achieves and exceeds goals including performance goals, budget goals, team goals, etc. * Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis. * Develops specific goals and plans to prioritize, organize, and accomplish work. * Keeps Front Office team focused on the critical components of operations to drive guest satisfaction and the desired financial results. * Conducts department meetings and continually communicates a clear and consistent message regarding department goals to produce desired results. * Supervises and coordinates all activities for luggage attendants, garage valets, door attendants, and concierge. * Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met. * Understands the impact of Front Office operations on the Rooms area and overall property financial goals. * Manages department controllable expenses to achieve or exceed budgeted goals. * Provide recommendations and reports for capital expenditures, repairs and maintenance programs for all front office areas. * Handle guest complaints and verify that all guest issues are resolved. Managing Security Team * Protects property and provides a safe environment for guests and staff. * Oversees all on-duty security personnel, including dispatcher. * Supervises and coordinates job assignments and verifies that each officer is briefed on the day's activities. * Complies information and files written security reports. Managing Projects and Policies * Verifies compliance with all Front Office policies, standards and procedures. * Verifies property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process. Providing Exceptional Customer Service * Provides services that are above and beyond for customer satisfaction and retention. * Coordinates activities with other hotel departments in order to facilitate incrased levels of communication and guest satisfaction. * Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. * Supervises and managing employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence. * Acts as the "Service Champion" for the Front Office and creates a positive atmosphere for guest relations. * Displays leadership in guest hospitality, exemplifies excellent customer service, and creates a positive atmosphere for guest relations. * Strives to improve service performance. * Empowers employees to provide excellent customer service. * Verifies that all Front Office areas have an atmosphere that is conducive to the overall guest experience. * Reviews comment cards, guest satisfaction results and other data to identify areas of improvement. * Responds to and handles guest problems and complaints. * Observes service behaviors of employees and provides feedback to individuals and/or managers. Managing and Conducting Human Resource Activities * Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills. * Provides guidance and direction to subordinates, including setting performance standards and monitoring performance. * Establishes challenging, realistic and obtainable goals to guide operation and performance. * Solicits employee feedback, utilizes an "open door" policy, and reviews employee satisfaction results to identify and address employee problems or concerns. * Verifies employees are treated fairly and equitably. * Manages employee progressive discipline procedures for Front Office Staff. * Administers the performance appraisal process for direct report managers. * Interviews and hires managers and hourly employee team members with the appropriate skills and in a timely manner to meet the business needs of the operation. Additional Responsibilities * Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. * Analyzes information and evaluating results to choose the best solution and solve problems. * Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner. * Identifies and analyzes departmental operational challenges and facilitates the development of solutions to prevent reoccurrence. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Be available to work a flexible schedule, including weekends, holidays, and varied shifts. Ensures compliance with and completion of all daily operational procedures of Shaner and/or franchise. Maintains food and beverage safety and quality based on hotel, Shaner, and Franchise specifications. Establishes, maintains, and trains standards and procedures for operations and safe working conditions in the department. Responsible for responding and handling guest related issues pertaining to the department. Ensures communication with above-property leadership, General Manager, all other Department Managers, Supervisors and Staff. Assists in managing all aspects of employee performance to ensure productivity and a quality work environment. Other duties as assigned. Responsibilities The Task Force Operations Manager will be responsible for the successful operation and administration of all departments in the hotel. The ideal candidate will have a combination of education, and training/experience that provides the required skills such as hiring and processing staff, writing schedules, assisting with payroll/accounting, handling employee relations and maintaining proper security of all cash funds. A minimum of two years' experience and a college degree, or equivalent, is preferred. This position requires the ability to assist in the balancing of departments while focusing on providing an exceptional experience to every guest and maximizing profitability at the same time. We are seeking an energetic, service-oriented leader who can effectively direct, train, coach, motivate, engage, and provide feedback to the staff, supervisors and managers on a daily basis in accordance with the standards of Shaner Hotels and the franchise (if applicable.) This position will require travel to certain hotel locations where needed, potentially for extended periods of time. Qualifications College Degree preferred. Minimum of two years of experience in a similar position. Knowledge of front desk/accounting/Human Resources procedures and protocol. Exceptional communication skills. Bilingual English/Spanish preferred. Ability to manage multiple priorities in a fast-paced environment.

East Stroudsburg University's Department of Hospitality, Recreation, and Tourism Management is looking for Instructor(s) to teach introductory courses in Hospitality & Tourism Marketing and Hospitality & Tourism Strategic Market Planning subject areas. Located in the beautiful Pocono Mountains of Pennsylvania, ESU's proximity to New York City and Philadelphia provides convenient access to internships, careers, and social activities. Just minutes from campus are the country's largest water parks, scenic Delaware Water Gap Recreation Area, Appalachian Trail, and other opportunities for recreational fun. The Department of Hospitality, Recreation, and Tourism Management at East Stroudsburg University is establishing a one-year, temporary faculty teaching pool. Candidates must be able to teach one or more of the following HRTM 331 Hospitality & Tourism Marketing and HRTM 431 Hospitality & Tourism Strategic Market Planning subject areas. The successful candidate will be an active member of the department and will work to develop and mentor students. Applications on-hand will be used to fill vacancies as needed. ESU's Hospitality, Recreation, and Tourism Management Department offer several programs of study that lead to a Bachelor of Science degree. The program offers a comprehensive foundation of courses and an opportunity for students to select elective courses within specific areas of Hospitality, Recreation and Tourism Management to prepare students to excel in their careers and life. Qualifications * A degree in Hotel, Restaurant, and Tourism Management or a closely related field is required. * Candidate should demonstrate teaching excellence in areas of needed competence. * The final selection will be based on excellence in scholastic achievement, a review of the candidate's curriculum vitae, and a successful interview. * Experience working in marketing agency holding executive positions are preferred. * Able to read, write, comprehend English; able to follow verbal instructions. * Experience with Word, Excel, Teams required. What We Offer * Outstanding benefits package including medical from date of hire, retirement contributions, employee wellness program, and paid leave * Family Tuition waivers: Every full-time employee will receive a full tuition waiver for all ESU courses for themselves, spouse/domestic partner, and children. Every full-time employee will receive 50% tuition waiver at all PASSHE universities for themselves, spouse/domestic partner, and children. * Optional membership to PSECU Credit Union * Community commitment to living by the Warrior Code: * Accountable for One's Actions * Positive, Honest, and Loyal * Committed to Self-Growth * Willing to Sacrifice for the Greater Good * Respectful of the Environment and Community * Dedicated to Empowering Others Special Instructions to Applicant Applicants must apply through the ESU Job Portal and are required to attach the following to the online application: a letter of application, curriculum vitae, statement of teaching philosophy, unofficial undergraduate and graduate transcripts (official transcripts required before the appointment), and contact information including e-mail addresses for three professional references. Upload all documents to the online application. Final selection will be based on a review of the candidate's vita and a successful interview (If conducted by the search committee). Only confidential reference letters are accepted at *************. All candidates must provide proof of eligibility to work in the United States and official transcripts at the time of employment. Must be at least 18 years old and have English literacy skills. Employment with ESU is contingent on the selected candidate passing a thorough background check that includes: FBI fingerprinting, PA Child Abuse, and employment/degree verifications. We are proud ESU is an equal opportunity employer. For more information on President Long's 10-point plan, click here: ************************************************

Daily Tasks Walk the property (interior & exterior) and note any safety or repair issues Respond to guest maintenance requests promptly and professionally Check and reset breakers, GFCIs, and lighting controls Inspect pool area (if applicable): water level, pump running, safety equipment Ensure all exit signs and emergency lights are functioning Remove trash/debris from parking lot and building perimeter Check boiler/heat pumps for normal operation Verify HVAC units in common areas are heating/cooling properly Inspect laundry equipment for leaks, clogs, or overheating Log all completed tasks in the maintenance log Weekly Tasks Test smoke detectors in common areas Replace HVAC filters in highuse areas (lobby, laundry, fitness room) Inspect guest room PTAC units for noise, leaks, or clogged filters Check stairwells, hallways, and parking lot lighting Flush lowuse toilets and run water in vacant rooms Inspect roof access areas for leaks or debris Tighten loose door handles, hinges, and closers Check ice machines for proper operation and cleanliness Inspect fire extinguishers for pressure and accessibility Walk the property with housekeeping to identify room issues Monthly Tasks Deep clean PTAC filters in all occupied rooms Test all GFCI outlets in guest rooms and public areas Inspect and lubricate all door locks, latches, and hinges Check water heaters for leaks, corrosion, and temperature settings Inspect gutters, downspouts, and roof drains Check all appliances in extendedstay rooms (fridge, stove, microwave) Inspect parking lot for potholes, cracks, or trip hazards Verify all signage is lit and visible Check elevator operation (if applicable) and log findings Inspect and clean dryer vents and lint traps thoroughly Quarterly Tasks Replace all guest room PTAC filters (full property cycle) Test emergency generator (if applicable) Inspect plumbing for slow drains, leaks, or water pressure issues Check caulking around tubs, sinks, and windows Inspect exterior building walls for cracks or damage Deep clean ice machines and sanitize Inspect and tighten all handrails and guardrails Check all thermostats and recalibrate if needed Asneeded / Work Order Tasks Repair drywall, patch holes, repaint Replace broken tiles, carpet transitions, or baseboards Fix leaking faucets, running toilets, or clogged drains Replace light fixtures, ballasts, or photocells Repair or replace damaged furniture Install signage, shelves, or hardware Assist with room turns after major damages Support front desk and housekeeping with urgent issues

The Hilton Garden Inn Pittsburgh Downtown is looking for a Sales Manager to join their team! Hilton is ranked #1 on Fortune's Best Companies to Work For in the U.S. list, offering exclusive global Team Member travel perks and discounts. This property is locally owned and operated by Piatt Hotel Group, an established, family-owned management group with a portfolio of newly constructed, renovated and well-maintained properties across Western PA. A career with Piatt Hotel Group offers pathways for new responsibility, career advancement and continuous learning for Team Members at every level. As a Sales Manager you are responsible for driving sales and revenue through the acquisition and retention of new and existing clients. This role involves developing and maintaining relationships with clients, negotiating contracts, and ensuring the delivery of exceptional services to meet their needs. Responsibilities: Identify and target potential clients for the hotel. Build and maintain strong relationships with existing accounts. Develop strategies to expand the client base. Achieve and exceed sales targets and revenue goals set by the company. Negotiate and finalize agreements, contracts, and pricing structures. Maximize revenue by selling all facets of the hotel, to previous, current and prospective clients. Conduct on property tours and meetings with prospective and existing clients. Attend functions to greet clients, ensure smooth operations and address any on-site needs. Professionally represent the hotel in the community and industry organizations and events. Participate in daily meeting, training and other sales-related meetings as required. Knowledge of market trends, competition and key customers of the hotel. Perform any other job-related duties as assigned. Education and Experience: Bachelors degree preferred, high school diploma required 2+ years of hospitality sales experience required Experience with both corporate and social market a plus Revenue Management knowledge preferred but not required Hilton experience and systems experience preferred but not required Knowledge and Skills: Experience with Delphi, strongly desired Proficiency in Microsoft Office including Word and Excel Ability to effectively listen, communicate and perform diplomacy with internal and external clients in all situations. High level attention to detail and ability to multitask required. Ability and willingness to work flexible hours in a high paced environment. Able to work weekends, evenings and holidays as needed for events. Benefits: We offer a competitive benefits package including 401(k) with match, Medical, Dental, Vision, Life Insurance, Employee Assistance Program, Paid Time Off (PTO), Paid Holidays, Paid UFC GYM Membership, Food & Beverage Discount, Paid Parking and Team Member Travel Perks/Discounts. Equal Opportunity Employer View all jobs at this company

Job Description Hotel General Manager | Lancaster PA | Salary up to 70k Are you a hands-on hospitality leader ready to take full ownership of a hotel operation and truly make your mark? This is an opportunity to lead a well-established property where guest experience, team culture, and operational excellence are not just goals-they are expectations. As Hotel General Manager, you will oversee all aspects of hotel performance, serve as the face of the operation, and inspire a high-performing team to consistently deliver exceptional guest experiences. This role offers autonomy, visibility, and the opportunity to lead with purpose while driving profitability and service excellence. What You'll Do Provide overall leadership and direction for daily hotel operations across all departments Build, coach, and retain a strong management and hourly team through hands-on leadership and mentorship Drive guest satisfaction by setting service standards and resolving issues with urgency and professionalism Execute revenue management strategies to maximize occupancy, ADR, and overall profitability Oversee budgeting, forecasting, and financial controls to meet or exceed performance targets Supervise front office operations, including night audit, multi-line phone systems, and guest communications Partner with HR to recruit, onboard, train, and develop talent at every level Ensure compliance with all safety, health, and operational regulations while continuously improving processes What We're Looking For Required Qualifications Proven experience as a Hotel General Manager or senior hotel leader Strong operational knowledge across front office, housekeeping, and guest services Demonstrated success leading teams and driving guest satisfaction Preferred Qualifications Experience with revenue management, budgeting, and forecasting Multilingual or bilingual skills a plus Background in resort or full-service hotel environments Confident, people-first leadership style with strong communication skills Why This Opportunity Stands Out This role offers more than just a title-it provides the chance to lead a property as if it were your own, with the support and resources to succeed. You'll work in an environment that values accountability, collaboration, and professional growth. Compensation & Benefits Competitive base salary: $65,000-$75,000 annually Medical insurance stipend 401(k) retirement plan Paid time off Employee discounts on accommodations and services If you're a driven hospitality professional seeking a leadership role where your impact is visible and valued, this is your next career move.

The Operations Manager is a key leadership position responsible for assisting in executing all aspects of hotel operations across various departments. This role involves managing departmental staff, driving operational efficiency, and aiming to improve both guest and employee satisfaction while actively contributing to the maximization of financial performance. The Operations Manager serves as a visible leader, championing the hotel's commitment to outstanding service and operational excellence. Core Activities and Responsibilities include but are not limited to: Leading the Operations Team Managing Property Operations Enhancing the Guest Experience Profitability Management Education and Experience Requirements: High school diploma or equivalent with at least two years of relevant hospitality experience or a two year degree in Hospitality Management or related field. Food and Beverage experience preferred.

Cleaning furniture, elevators, glass, planters, etc in the public areas such as lobby, public restrooms, elevator, hallways, guest laundry, and corridors. May need to clean a guest room in the evening when necessary. Sweeping and mopping stairwells. Removing trash from all public area and office waste cans. Mopping tile floors in public areas. Completing basic maintenance repairs per work orders when maintenance is not on property. Provide a 15-minute response time to guest requests that directly affect guest comfort, needs, or security (TV, HVAC, plumbing, light bulbs/fixtures, door locks, etc). Picking up trash from parking lot and landscaped areas. Landscaping tasks such as mowing grass, weeding, shoveling sidewalks, salting grounds, and watering plants. Responsibilities will also include any task assigned by the Manager on Duty. Houseman/Public Area Attendant shift times are as follows: 8AM-1PM/1PM-7PM (Flexibility for either shift is required, shifts vary based on day and business needs.) Weekend and Holiday availability is required. Skills we are looking for in interested candidates: ● Attention to detail ● Good communication skills ● Independent self-starter work ethic ● Friendly, outgoing, pleasant attitude ● Ability to be punctual and reliable for shifts ● Professional behavior and presentation Pay rate: $10-$12 starting pay rate - based on experience Required qualifications: * 18 years or older * Legally authorized to work in the United States Preferred qualifications: * Able to comfortably lift 50 lbs Wage $10.00 to $12.00 hourly

Job DescriptionDescription:Hotel Maintenance Technician (with Painting Experience) Employment Type: Full-Time Salary Range: $18.00-$19.00 hour The Hotel Maintenance Technician is responsible for performing general maintenance and repair tasks throughout the hotel, with a strong emphasis on wall painting, patching, and surface finishing. This role ensures that guest rooms, public areas, and back-of-house spaces remain safe, attractive, and fully operational. Key Responsibilities: Perform routine maintenance and repairs on hotel facilities, equipment, and systems. Prepare, paint, and finish walls, ceilings, and trim surfaces as needed. Patch drywall, repair minor wall damage, and ensure paint color matching. Conduct preventive maintenance on HVAC, plumbing, electrical, and other systems. Respond promptly to guest or staff maintenance requests. Maintain tools, equipment, and work areas in a clean and safe condition. Collaborate with housekeeping and front desk teams to address room readiness issues. Follow safety protocols and comply with hotel and local regulations. Requirements: Qualifications: High school diploma or equivalent required; technical or vocational training preferred. 1-3 years of general maintenance experience, preferably in a hotel, apartment, or commercial facility. Proven experience with interior wall painting, drywall repair, and surface preparation. Basic knowledge of plumbing, electrical, and HVAC systems is a plus. Ability to lift up to 50 lbs and perform physical work safely. Excellent attention to detail and problem-solving skills. Strong customer service attitude and professional appearance.

Sales Manager We are seeking an experienced and motivated Sales Manager to join our team. The ideal candidate is a self-starter with a solid understanding of the hotel industry, excellent interpersonal skills, and a passion for driving revenue growth. This role requires a balance of strategic thinking, relationship-building, and hands-on sales execution to achieve and exceed sales goals. Key Responsibilities: Drive Revenue Growth: Maximize hotel revenue and profitability by identifying, developing, and closing new business opportunities across transient, corporate, and group markets. Account Development: Acquire new accounts through proactive outside sales efforts, marketing campaigns, telemarketing, direct mail, and hotel tours. Client Relationship Management: Build and maintain strong, long-term relationships with clients to enhance market share and ensure repeat business. Sales Planning: Develop and implement strategies to meet and exceed monthly and annual sales targets in alignment with the hotel's business objectives. Reporting & Analysis: Maintain accurate records of sales activities, account performance, and revenue results; provide timely reports and insights to management. Market Outreach: Conduct regular prospecting, networking, and community engagement to expand the hotel's presence and visibility. Collaboration: Work closely with the operations and revenue management teams to ensure a seamless guest experience and alignment of sales strategies. Requirements Proven experience in hotel sales, hospitality, or a related field. Strong communication, organization, and computer skills. Excellent prospecting and closing abilities. Demonstrated ability to manage time and priorities effectively in a fast-paced environment. Attention to detail and a genuine desire to provide exceptional service. Working knowledge of hotel operations and business strategies. Preferred Marriott full-service experience Preferred CITY experience At Palette Hotels, we are dedicated to creating and sustaining meaningful hospitality careers for our associates. We support our associates with highly competitive salaries, outstanding health, benefits, extensive training and development programs, promotion within the organization, and a positive team-based culture where people make the difference. Palette Hotels, is an equal opportunity employer with policies prohibiting unlawful discrimination on the basis of any protected classification under applicable local, state and/or federal laws, which can include race, color, creed, sex, national origin, age, veteran status or physical or mental disability unrelated to job requirements. Palette Hotels policies also provide for a drug-free workplace, where the use, possession, or influence of illegal drugs or alcohol while on company time is generally prohibited. An employee's use (or abuse) of legally prescribed medication may also implicate company policy, where it impairs judgment or work performance or otherwise creates workplace safety risks.

Job Description Are you a dynamic salesperson who can boost income by researching local market trends and competitors in order to identify and close business leads? You might be just what our busy hotel is looking for in our next corporate group sales manager. You'll be in charge of creating a sales and marketing strategy that includes soliciting new and existing accounts in order to reach and exceed revenue targets through outside sales calls, on-site visits and sales tours, and community networking. Our ideal candidate has 3 years or more of sales and marketing experience, enjoys new challenges, and enjoys meeting new people. Apply today if this describes you! Responsibilities: Increase new business and accelerate revenue generation by cold calling, on-site visits, and sales tours, as well as engaging your local community network Analyze local market trends and competitor activity to identify business leads Establish and grow our market share by developing and maintaining relationships with major group and catering clients Collaborate on creating and planning the department budget with the director of sales and marketing to align overall sales objectives and strategies for the hotel Attend various industry tradeshows and conferences as a professional representative of the hotel, while adhering to the budget and marketing plan requirements Qualifications: Good organization and time management skills Demonstrated exceptional social, verbal, and negotiating abilities Must possess a high school diploma or GED and a bachelor's degree in business or a similar major is desired 3+ years of experience in sales management or in a leadership role in the sales department, preferably in hospitality Prior experience working in the hospitality sector is required Corporate group sales experience ideal About Company Stylishly renovated and well-located, Delta Hotel by Marriott Philadelphia Airport is the perfect destination for your Philly adventure. You will find our hotel less than one mile from Philadelphia International Airport and a short drive from the city's downtown district. Grab a hot breakfast and lunch to go at the Market, or sit down for breakfast, dinner, or a beverage at Lounge 1643. Host flawless meetings, weddings, and social events in one of our 15 elegantly appointed venues, enhanced by expert planners and custom catering. In the mood to explore. Head into downtown Philadelphia and get to know some of the city's most noteworthy attractions, from the Liberty Bell to the University of Pennsylvania. Whatever your reason for visiting, Delta Hotel Philadelphia Airport offers all the essentials you need for your stay in the City of Brotherly Love.

Opportunity: Hotel Manager Become a key leader at The Westin Philadelphia as Hotel Manager, where you will champion service excellence and operational performance. You will oversee hotel operations, support team development, drive guest satisfaction, and ensure alignment with Marriott brand standards. This role is ideal for a motivated and proven hospitality leader with a passion for creating memorable guest experiences and achieving results at a highly regarded property in downtown Philadelphia. Your Growth Path General Manager - Area General Manager -Regional Director of Operations Your Focus Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values. Oversee hotel departments to ensure an optimal level of service and hospitality are provided to hotel guests. Assist the GM in preparation of forecasts and reports and assist in the development, implementation and monitoring of the budget to maximize revenue and minimize expenses while ensuring adequate supplies and staff are on hand to provide top quality customer service. Be aware of guest satisfaction scores and brand standards and work toward increasing departmental and overall guest satisfaction. Resolve customer complaints, and anticipate potential problems by reviewing and monitoring operational issues, business flow and associate performance. Oversee the property accounting functions including but not limited to accounts payable and receivable, house bank audits, petty cash, and tax. Coordinate with the corporate accounting department to oversee payroll functions. Oversee and ensure internal audit standards are met. Interact with the sales staff to discuss and implement sales strategies to continually improve occupancy levels and revenues. Monitor and maintain the front office systems and equipment to ensure optimum performance. Serve on the hotel's safety committee. Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies. Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards. Perform other duties as requested by management. Your Background and Skills Associate or Bachelor's degree preferred. Intermediate knowledge of overall hotel operations. HHM Hotels Benefits and Perks Medical, Dental and Vision Health Insurance Paid Time Off 401k Company Match Free Basic Life Insurance Travel Discounts Commuter Transit and Commuter Parking Benefits Quarterly Bonuses and Incentives Employee Assistance and Wellness Program Educational/Professional Development Technology Reimbursements Work Environment and Context Work schedule varies and may include working on holidays, weekends and alternate shifts. Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching. What We Believe People Are Our Capability - Hearts That Serve - Only Excellence - Stay Nimble - Own It About Us HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law. To see other opportunities at this location, click here.