Hotel director jobs in Minneapolis, MN - 35 jobs

American Cruise Lines, the largest USA flagged cruise line in the United States, is looking to add Hotel General Managers to our shipboard team for our 2026 season. American Cruise Lines only operates within the United States and has no more than 200 passenger vessels that create a one-of-a-kind small ship experience. With newly constructed vessels being added to our fleet, it is a great opportunity to join our shipboard management team. The Hotel General Manager is the senior hotel officer who is responsible for managing the daily guest experience through hospitality, customer service, housekeeping, and food service operations on the ship. The Hotel General Manager supervises and evaluates the shipboard hotel management team and is the primary representative of American Cruise Lines to the guests. The Hotel General Manager ensures all shipboard employees follow approved company procedures including service standards for dining, culinary, housekeeping, shore excursions, onboard enrichment, guest services, crew morale, and training. The Hotel General Manager is responsible for service excellence and superior guest satisfaction, which is a critical measure of success. The Hotel General Manager is accountable for the performance of all Hotel Department crew members, particularly the Hotel Officers and Executive Chef. The Hotel General Manager is expected to provide gracious hospitality to the guests while being safe, courteous, professional, and efficient. At American Cruise Lines, we are driven by our values-Optimism, Commitment, Patriotism, and Merit. These values shape our culture, our service, and our people, guiding us as we work together to Share America's Story on the Finest American Ships. Responsibilities: Supervise the Assistant Hotel Manager, Housekeeping Manager, Restaurant Manager, Cruise Director, Excursions Director, Executive Chef & Guest Service Coordinator. Hold officers and crew accountable to American Cruise Lines' standards. Comply with American Cruise Lines' Operations Manual, service standards, and procedures. Responsible for assessing the management team and providing immediate corrective feedback. Anticipate the needs of guests and crew. Respond quickly to guest requests and ensure follow-up. Identify and resolve problems immediately and request home office support as needed. Ability to speak and present in front of all guests in person using a microphone. Management presence during meals services, cocktail hour, and onboard events. Oversee food service and culinary operations for guests and crew to include food quality, presentation, service, and timely delivery. Ensure Chefs are following approved menus and recipes. Oversee crew orientation, scheduling, crew appearance uniform standards, and discipline. Lead and direct ship officers in achieving weekly sales goals. Maintain impeccable cleanliness in passenger areas and ensure all housekeeping standards are followed. Manage shipboard business transactions, accounting, timecards, and home office reporting. Responsible for managing all hotel and food inventories. Work with the Executive Chef to ensure food and hotel supplies are ordered and received timely. Complete daily ship inspection with Mate & Assistant Hotel Manager to generate daily work list and follow up to ensure tasks are completed. Create positive crew experiences. Coordinate all staff to create specific, measurable, achievable, and realistic game plans in order to provide our guests with a memorable cruise on each of our itineraries. Perform bartending duties as needed with other management personnel. Other duties as assigned. Qualifications: 3+ years of hotel or food and beverage management experience. Bachelor's degree in business or hospitality management is preferred. Proficiency in Microsoft Office Suite applications. Willing to live and work aboard the ship. Optimism and a hardworking drive to succeed. Cruise industry experience not required. Ability to meet moderate physical demands, including lifting, bending, climbing, and long periods of walking or standing. Ability to satisfactorily pass US Coast Guard regulated pre-employment drug test and periodic consortium testing. This includes testing for marijuana and other controlled substances. Available to travel and work a flexible schedule including 14 to 15 hour days for six to eight weeks at a time. Transportation Worker Identification Credential (TWIC). Attributes for Success: Commit to our American mission and share our American key values. Live our American core competences. Be the solution. It may not be my job, but it is my responsibility. Always do right. This will gratify some and astonish the rest. Work Schedule: 7 Days per week while onboard the ship. 6 to 8 weeks working and living onboard the ship. 1 to 2 weeks shore leave vacation. Perks: Benefits package including medical, dental, and matching 401k. Complimentary travel accommodations. Training programs to support you. Continuous growth in the company. Covered Expenses - American Cruise Lines provides travel to and from your assigned vessel, room and board, uniforms, and paid training from industry experts. *Job sites across the nation*

We're searching for a houseperson with exceptional people skills who is enthusiastic and courteous to make sure our hotel guests have a wonderful stay. Responsibilities for this position include keeping the hotel's public areas clean, such as hallways, meeting rooms, and lobbies. Additionally, you will help deliver guest-requested items such as amenities, rollaway beds, cribs, and bedding, and perform any specially assigned tasks by housekeeping managers. Our ideal applicant has at least one year of housekeeping or houseperson experience, as well as a strong commitment to providing outstanding customer service. Please apply right away if this sounds like a great opportunity! Part-Time: 7 am - 3 pm or 3 pm - 11 pm, weekends required

Hotel Night Manager - Saint Kate the Arts Hotel - (220003XU) Description As one of Milwaukee's most esteemed hotels and the only arts hotel in the city, we offer our guests a modern luxury experience with an artistic twist. Located in the prime location of the Entertainment District, we not only welcome guests looking for a unique hotel experience. We also open our doors to theater and concert goers, food enthusiasts, and guests seeking out live entertainment. Get to know us more: ******************************** The Night Manager will oversee all hotel operations in the absence of department managers and is responsible for supervising all third shift associates. They'll aim to exceed guest expectations while they resolve all guest complaints. The Night Manager will take the lead in emergency situations and assist in directing other associates/guests. We're looking for a hospitality professional that understands the unique situations that arise during 3rd shift, and is ready to tackle them with excitement and tact. ESSENTIAL FUNCTIONS: Respond to guest complaints. Conducts thorough research to develop the most effective solution and negotiate results. Listen and extend assistance in order to resolve any problems that may arise. Complete knowledge of back of house procedures - Daily department operations and emergency procedures Assist in enforcing decisions made by department managers. Act as Manager on Duty. Handles noise complaints, credit problems, employee conflicts, guest relocation, and rejection of unruly guests. Partner with hotel security team and use good judgement. Reliable attendance is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment. Guest room and public area inspections on a nightly basis. Help other departments as needed. Perform other duties as assigned. POSITION REQUIREMENTS: Customer service experience required. Hospitality experience preferred. Previous experience working third shift preferred. Basic leadership skills including coaching, motivating, counseling, and disciplining. Ability to use computer keyboard, telephone, and electronic equipment to meet requests effectively. Ability to communicate all significant incidents/accidents in clear English language, utilizing excellent writing skills. Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to diffuse anger and collect accurate information and professionally resolve problems. Considerable knowledge of all departments' functionality, hotel facilities/services, as well as city and current events. BENEFITS Medical, dental, vision, life insurance available after 30 days Discounted downtown parking Begin earning PTO immediately Discounts at Marcus Hotels & Resorts properties & access to discounted tickets at Marcus Theaters Primary Location: United States-Wisconsin-MilwaukeeWork Locations: Saint Kate The Arts Hotel 139 E Kilbourn Avenue Milwaukee 53202Job: Guest ServicesOrganization: HotelsSchedule: Full-time Employee Status: RegularJob Type: ExperiencedJob Level: Manager with Direct ReportsJob Posting: Aug 23, 2022, 1:03:19 AM

is exempt WHO WE ARE Hotels done differently. It's not just a slogan it is who we are in everything we do. We believe in the power of People, Place and Character; ensuring our properties are a place where individuals are valued and celebrated as a tribute to the neighborhoods and the people of the communities in which we operate; elevating our associates' pride in who they are, where they live and who we serve. Hewing Hotel is in Minneapolis' vibrant North Loop neighborhood, more commonly known as the Warehouse District, joining cultural stalwarts Traffic Zone Center for Visual Arts and Target Field, home to baseball's Minnesota Twins. With easy access to all interstates as well as Minneapolis' Metro Transit Blue Line and Northstar Commuter Rail, The Hewing sits at the literal crossroads of the Twin Cities. While Minneapolis presents a plethora of hospitality options, none tap into the local culture to create importance and significance beyond the business traveler. The Hewing occupies the historic Jackson Building, originally built in 1897, at the gateway to the Warehouse District, immediately tying it to local culture like no other competitor. The hotel is managed by Aparium who was founded in 2011 by Chicago hospitality executive and entrepreneur Mario Tricoci and luxury hotel veteran Kevin Robinson. The duo saw a clear need for a company that could bring c-suite service and accommodations to underserved, yet distinct and important cities, while maintaining and celebrating the unadulterated character of each. Driven by the belief that all hospitality experiences should be fueled by the poetics of their surroundings, Aparium was born with an intense focus on unearthing the amazing moments unique to every city. WHO YOU ARE You are humble and understand the need to work side by side with others. You take feedback seriously to make things better. It is quite natural for you to walk into a hotel and want to fluff every pillow you see, judge the level of cleanliness and ask the front desk what type of system they are using. You get excited when amenity packaging is on point or when you hear a guest service story created by an employee's intuition. You can also strip a bed as fast as the best housekeeper. Your career experience is eclectic and dynamic. You take great pride in having worked your way through a variety of rooms division department head roles. You have a special place in your heart for the people and teams you have worked with and developed throughout your career. You get excited for customer service skills training and know that success comes through collaboration and teamwork. You are comfortable with casual sophistication and realize the concept of luxury has evolved to be approachable, not stuffy or cookie-cutter. THE ROLE The Director of Rooms reports to the General Manager. It is critical the person in this role possess a diverse knowledge of Rooms Division operations and is willing to dive into the day-to-day operation, while balancing and directing the long-term goals of the hotel. All leaders of Aparium are required to work hand in hand with their teams. We are a young company that is in hyper-growth, so having the ability to be a soldier is as critical as being a general. The Director of Rooms will support and lead the Rooms Division (i.e. Guest Services, Housekeeping, Security and Valet departments), ensuring innovative guest experiences, the delivery of outstanding guest service and the crafting of a dynamic team. The Director of Room's presence should be as regular in the lobby and floors as it is in their office. The Director of Rooms will also actively develop trusting and transparent relations with their peers on the Executive Committee, the managers who report to them and the associates of the hotel. As a leader within Aparium Hotel Group, they will work with a phenomenal group of peers who will insist that they are collaborative, humble, experienced and open-minded. No egos are allowed. WHAT YOU WILL DO * Uphold and model the company's principles of People, Place and Character, ensuring that self and team model and drive collaboration, intuitive service and translocal hospitality * Actively participant in the interviewing, hiring, training, scheduling, coaching, and motivating of Rooms Division associates to create an environment that nurtures ideas and develops future talent for succession planning * Demonstrate a passion and aptitude for all aspects of a guest's experience, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible * Serve as the shepherd of all on-property experiences, fostering the ability to uncover the details that will add a memorable special touch for guests and associates * Participate in and/or leads daily briefings, weekly Rooms leadership meetings and monthly departmental staff meetings to further develop ideas and objectives within the Rooms Division team * Model an approachable, collaborative style where helpful feedback and strategic thinking is used to remedy any previously missed opportunities * Work with Rooms Division managers to assign associates activities for the day * Partnering with Rooms Division managers to check in on their teams' accomplishments, ensuring standards are achieved and associates feel supported and motivated to meet and exceed guest needs * Observe conditions of all physical facilities and equipment in the hotel operation, working in collaboration with Rooms Division management, Facilities management and any third-party vendors to establish detailed cleaning and preventative maintenance programs to ensure the appearance and life of all furniture, fixtures and equipment throughout the hotel is maximized * Lead all matters related to the safety, security, satisfaction and well-being of hotel guests and associates, responding swiftly and effectively in any hotel emergency of safety situation * Be fluent in operational metrics, KPI's and P&L's, demonstrating critical thinking skills by connecting with those with operational observations * Provide coaching and corrective action that targets root causes of issues and the highest priorities in the Rooms Division operation * Participate in all Executive Committee meetings to provide thoughtful and insightful suggestions and feedback in order to give a voice to the Rooms Division at the highest leadership level * Work directly with outside contracted companies to ensure quality and timeliness of work, developing long term partnerships * Champion Aparium divisional and hotel wide initiatives and best practices by ensuring time is taken to effectively communicate and/or train on the purpose of each initiative * Communicate regularly with the General Manager to provide updates and align on priorities, discussing plans and making requests for any additional resources to support the operations * Any additional tasks and responsibilities as requested by the General Manager in support of a successful operation HOW YOU WILL LEAD * Embody leading by example by working directly with each member of your team, being willing to coach and counsel with gentle correction and purposeful feedback * Openly collaborate with all departments in the hotel to provide an exemplary guest experience, being comfortable in discussing ideas before implementing a decision that will impact operations property-wide, as the hotel cannot function successfully in silos * Be respectful in your daily interactions with the GM, your direct reports, your peers, guests and vendors, being an example of the utmost professionalism and a pillar in your community * Demonstrate your skills of being highly analytical in thought and recommendations, without acting like the smartest person in the room * Continually seek out the facts when making decisions; expressing a point of view without it being ego-driven * Display adaptable interpersonal skills, being able to engage others in general conversation to build rapport quickly, while also being able to adapt communication and presentation styles to engage a wide range of audiences and stakeholders * Approach fact finding and discovery missions in a collaborative way; valuing input and experiences of others that creates additional insight to uncover deeper issues that need to be addressed or removed as a barrier to implementation * Be passionate in driving results, effectively collaborating with others to do so, garnering their support through influence, not by leaning on the title * Be comfortable in being a "general" in identifying strategic needs, yet maintain the ability to be a "soldier" to ensure the implementation of a strategic plan is implemented * Prioritize and organize your own work; when necessary, working flexible or extended hours to support needs within the Rooms Division WHAT YOU WILL NEED * Passion for the People, Place and Culture of our community * A love for guest service is required * An ability to demonstrate resiliency, optimism, creative thinking and composure under pressure * A minimum of (5) five years experience in customer service management, ideally within an upscale, lifestyle or luxury hospitality product * Adaptable interpersonal skills to communicate and address all associate levels of the hotel effectively * Professional reading, writing and verbal proficiency in the English language, conversational Spanish is a plus, but not required * Intermediate skills in Microsoft Excel, Word and PowerPoint to create spreadsheets, proposals and presentations * Experience utilizing property management systems * Due to the cyclical nature of the hotel industry, the ability to work varying schedules to reflect the business needs of the hotel is required WHAT'S IN IT FOR YOU * $90,000-$97,000 Annual Salary Range * Flex Time Off * Performance Based Incentive Plan * Medical, Dental, Vision, and Pet Insurance * Employer Paid Basic Life and AD&D * Discounted pet insurance available through ASPCA * 401(k) Retirement Plan with employer match * Strong sense of belonging through diversity, equity, and inclusion As an Equal Opportunity Employer, Aparium Hospitality Services celebrates diversity and is committed to creating an equitable and inclusive environment, and sense of belonging for all employees. We do not discriminate and believe every individual should be proud of who they are, where they come from and take pride in who we serve. #mgl

Director of Rooms - (250002OQ) Description Whether you're an artist at heart or simply thrive in a dynamic environment, Saint Kate is the space that unites us all under one roof. Here at Saint Kate, we celebrate uniqueness and seek candidates from diverse walks of life who are passionate about engaging with the world around them. We're not just offering a job; we're offering a chance to dive into the exciting world of creativity, culture, and connection. If you're eager for career growth and new experiences, we have an opening for a Director of Rooms. As Director of Rooms, you will be responsible for managing the daily operations of the front office, housekeeping, reservations, and loss prevention department to deliver exceptional guest experiences while maximizing room revenue and operational efficiency. The position provides strong leadership through staff development, effective scheduling, performance management, and continuous service improvement. As a key member of the Executive Committee, your insights and leadership will play a pivotal role in shaping the hotel's strategic vision. Recognized as one of Milwaukee's most esteemed hotels with an elite award repertoire, Saint Kate - The Arts Hotel offers a modern, luxury experience with artistic flair. With a prime location in Milwaukee's Theater District, Saint Kate serves as a creative hub for the city, where every aspect of the hotel is inspired by music, painting, sculpture, and design. As a part of Marcus Hotels & Resorts, we engage a diverse audience of theater enthusiasts, food connoisseurs, and entertainment seekers. WHAT YOU WILL BE DOING• Lead all Rooms Division departments, including Front Office, Housekeeping, Reservations, and Loss Prevention, to ensure outstanding guest service, strong revenue performance, and effective staff development. • Manage daily operations for front desk, concierge, PBX, bell and door teams, valet services, guest room attendants, public area attendants, office cleaners, housepersons, inventory management, rooms control, and loss prevention officers, while ensuring adherence to and Marcus Hotels and Resorts standards. • Inspire and guide teams through staffing, training, coaching, scheduling, performance management, and daily supervision to maintain high levels of service quality and productivity. • Maintain strong knowledge of Night Audit procedures, property management systems, fire panel operations, emergency response protocols, and company safety requirements. • Support the Safety Committee program and assist with the Safety Audit Process to uphold a safe and compliant environment. • Drive improvement in guest satisfaction metrics and maintain a strong, visible presence throughout the hotel to support both guests and associates. • Promote a positive work environment by enhancing associate satisfaction, supporting retention efforts, and encouraging internal career growth and succession development. • Monitor financial performance for all Rooms departments, including labor management, expense control, and budget adherence, while identifying opportunities for improvement and implementing corrective measures. • Participate in weekly forecasting, scheduling, and strategic planning and assist with the creation of the annual hotel budget and support ongoing planning and action plan development. • Respond promptly to guest concerns and ensure complete and satisfactory resolution. • Review daily operational outcomes and support department meetings and pre-shift briefings to ensure effective communication. • Complete additional duties and special projects as assigned. WHAT WE ARE LOOKING FOR• Two to four years of experience in Rooms Operations, including Housekeeping and Front Office, preferably within a luxury hotel environment, with prior leadership and management experience. • Bachelor's degree required, preferably in hospitality; an advanced degree in a hospitality related field is preferred. • Thorough knowledge of all housekeeping procedures and strong proficiency with hotel registration, reservation, and backup computer systems. • Strong analytical and mathematical skills, including the ability to interpret statistical data and apply it to operational decision making. • Excellent interpersonal and communication skills, with the ability to read, write, speak, and understand English; additional language proficiency is preferred. • Strong organizational and leadership abilities with the capability to coach, mentor, and develop staff for advancement. • Ability to effectively handle guest and associate conflicts with patience, tact, diplomacy, and professionalism. • Flexibility and dependability to support a 24-hour operation, including availability for varied shifts such as days, evenings, weekends, and holidays. • Maintain a professional, courteous, and well-groomed presentation, with a positive and welcoming demeanor. • Physical ability to conduct thorough inspections of hotel areas, including standing, walking, bending, kneeling, lifting, stretching, and reaching. WHAT'S IN IT FOR YOU• Eligible for customary Executive Committee perks and annual Executive Committee bonus. • Medical, dental, and vision insurance (offered after 30 days of employment), company-paid life insurance, and employee assistance program offer. • 401k with employer match. • Room discounts at Marcus Hotels & Resorts and discounts at Marcus Hotels & Resorts restaurants, golfing, skiing and spa. • Paid Time off & Paid Holidays. • Free underground parking. • Ability to grow your career. ABOUT USA division of The Marcus Corporation, Marcus Hotels & Resorts has a rich 60-year history of operational and service excellence. We are “People Pleasing People” who strive daily to create extraordinary experiences for guests and associates alike. Focused on expanding our U. S. -based portfolio of 16 hotels and resorts, our properties are known for their unique character and style. Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills. Saint Kate is an equal opportunity employer. #SKE Primary Location: United States-Wisconsin-MilwaukeeWork Locations: Saint Kate The Arts Hotel 139 E Kilbourn Avenue Milwaukee 53202Job: Property ExecutiveJob Posting: Dec 22, 2025, 5:51:21 PM

JOB SUMMARY: As an Abbey Resort associate, you will have the opportunity to be part of an incredible team at an all service resort situated on the beautiful shores of Geneva Lake. We aim to hire individuals who are ready and committed to exceed the expectation of every guest by genuinely creating lasting memories, maintaining a positive attitude and by providing outstanding service every time. BASIC FUNCTION: The Director of Rooms is in charge of overseeing all rooms' departments to include Front Office, Guest Services, Reservations, Group Coordinator, Laundry, Housekeeping, Activities, Gift Shop, and our off-site associate housing complex, the Lake Geneva Hospitality Campus. They will also supervise all Rooms Departments and ensure their standards of operation are maintained and are working in harmony at a profit. QUALIFICATIONS: EDUCATION, KNOWLEDGE, TRAINING, & WORK EXPERIENCE * Bachelor's degree preferred. * Three years in the Rooms Department with Two years as a Department Head. * Must be service oriented. * Ability to interact well with others. ESSENTIAL FUNCTIONS: * Be a resort champion of the People First Culture and Can-Do Attitude * Be involved in the financial performance of the hotel with responsibilities to include managing department the annual budget, develop 30-60-90-day forecasts, maintain labor costs to forecast/budget, manage spending accounts and review monthly Profit & Loss reports. * Develop and mentor department leadership. * Ensure proper training materials are in place and used by each department. Implement coaching, career planning, and recognition programs for all Rooms associates. * Lead the team to ensure revenue maximization and accurate forecasting of occupancy. * Develop and participate in Revenue Optimization meetings, track historical data. * Participate as a member of the Leadership team. * Lead by example to ensure all guest and team interactions are managed in a professional manner. * Provide exceptional customer service by being engaging and taking sincere interest; review and maintain guest comment card satisfaction scores. * Prioritize problem solving and "WOW" guests through recovery when things are not quite right. * Work closely with the hotel teams to collaborate and maximize goal achievement. * Interact with hotel/resort staff in a professional manner, assisting other departments with necessary information. * Serve as the Manager on Duty when requested. * Member of the Emergency Response Team * Ensure service and product standards are maintained at a 4-star level. * Decision-making and policy formulation for the Rooms Division. * Develop, implement, and review marketing direction with the Director of Sales and Marketing and the General Manager. * Devise and implement programs to increase customer quality and service. * Review and maintain guest comment card satisfaction scores. * Develop and maintain rooms' historical data. * Maintain effective staffing and cost controls in all areas of the Rooms Division. * Responsible for management of the off-site, associate housing complex. MARGINAL FUNCTIONS: * Effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds * Required to perform other tasks and duties as assigned. * Scheduled hours may vary on business needs and may or may not include holidays, weekends, various shifts, overtime, or reduced hours. * To serve as M.O.D. as requested. * To be a member of Emergency Response Team (ERT) * To assist other departments as required * Will perform additional duties as requested by the General Manager ENVIRONMENT: Office setting, hard surfaces with overhead artificial lighting and comfortable regulated ventilation. We are an Equal Opportunity Employer M/F/D/V

Join our amazing team at one of our Award-Winning Hotels in Bloomington, MN. We are seeking an General Manager for our TownePlace Suites located across from the Mall of America. This position currently starts between $70,000-$80,000. COMPANY OVERVIEW Terratron, Inc. offers a competitive benefit package to all full-time associates that includes: Quarterly bonus program Stock sharing Medical, Vision, Dental, and Life insurance Company-funded Short Term Disability insurance 401(k) with employer matching Paid time off 50% discount at all Terratron food and beverage outlets Hotel discounts worldwide and more! Now offering DailyPay! Ask your Recruiter for more details JOB SUMMARY The General Manager is the primary business leader and brand activator for their property. Responsible for all aspects of the operation. including Guest Service Satisfaction, Room Revenue, and Food & Beverage. The General Manager is key leader of our service culture, executing the brand service strategy, and supporting brand initiatives with the objective of exceeding guest expectations. This person is the point of connectivity from the hotel to the broader community and is actively involved with the sales process. CORE REQUIREMENTS Value Your Team Invest in your team success and development Provide an environment where your associates know they are valued and respected Make it known that your door is always open and available for your team Ensure all departments have what they need from processes to teamwork Make Sure Everything's Running Smoothly Financial and business results need to be consistent and effect Ensure property compliance with legal, safety, operations, service, brand standards and labor Walk the property daily to ensure everything is being done to exceed guest expectations Champion Your Brand Give the brand a voice - maintain the presence of your brand in the community Be passionate about your brand Demonstrate an exceptional work ethic and service delivery Be a change leader and change facilitator while encouraging others to do the same Own the Business Strategy Actively monitor the competition and adjust dynamically to be ahead of the game Explore new business opportunities keeping innovation and uniqueness in mind Progress business in the right direction using data and lessons learned to always be better for your hotel and associates Raise the bar by promoting ideas for improving the property in service and profitability Build Networks with Guests and the Community Anticipate guest needs in service delivery and figure out what's working and what's not Execute flawless service that keeps our guests coming back for more Build key partnerships within the community that align with our brand values Education, Experience and Essential Functions Degree in Hospitality Management or 4+ years' experience hotel operations Previous General Manager experience preferred Ability to work flexible hours including weekends, holidays, and late nights Excellent communication and computer skills Perform other job-related duties at the request of the Area Director and Owner This job description does not contain a comprehensive list of all activities, duties or responsibilities that are required of the associate. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

DEPARTMENT: Rooms REPORTS TO: Managing Director STATUS: Exempt The Rooms Manager assists the General Manager in promoting, managing, and coordinating the daily operations of the hotel. This position assists in implementing and communicating company policies and standards as well as providing excellent customer service. JOB DUTIES: Operational Management Duties Assists the General Manager in leading the departmental teams including housekeeping, valet/bellman, and front desk in the development and implementation of property-wide strategies; oversees these departments to ensure an optimal level of service and hospitality are provided to the hotel guests and clients. Assists the GM in preparation of forecasts and reports and assists in the development, implementation and monitoring of the budget to maximize revenue and minimize expenses while ensuring adequate supplies and staff are on hand to provide top quality customer service. Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement. Monitors and maintains the front office systems and equipment to ensure optimum performance. Ensures a viable key control program is in place. Provides a safe working environment in compliance with OSHA/MSDS. Management of the Guest Experience Assists in providing leadership to all hotel associates and inspiring them to achieve the hotel's customer service goals and objectives. Attentive to guest satisfaction scores and works toward increasing departmental and overall guest satisfaction. Creates specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies. Takes proactive approaches when dealing with guest concerns. Resolves customer complaints and anticipates potential problems by reviewing and monitoring operational issues, business flow and associate performance. Assists employees in understanding guests' ever-changing needs and expectations, and how to exceed them. Makes sure that staffing levels are appropriate to exceed guest expectations. Assists with Guest Service Training, including training on Service Recovery, creating service "wow's" and opportunities to upsell and cross-sell. Employee and Manager Relations Assists with interviewing, selection, training, scheduling, coaching and support of associates, ensuring they perform in accordance with established hotel standards and consistent with our hotel core values. In conjunction with Managing Director, sets clear performance expectations for managers and staff. Works with HR to ensure orientations and trainings are completed in a timely fashion. Takes proactive approaches when dealing with employee concerns. Appropriately assesses contributions and performance of employees; provides appropriate recognition. Assists team supervisors with constructive coaching and counseling. Stays readily available and approachable for all employees. Practices open door policy. Involves HR when appropriate and in a timely manner. Leads by example demonstrating self-confidence, energy and enthusiasm. Quality Control Solicits feedback for continuous improvement. Ensures the hotel is meeting all quality standards including customer service, check- in/reservation process, safety and security/loss prevention, maintenance, coffee service/breakfast, maintenance, housekeeping and laundry standards. Serve on the hotel's safety committee. Position Requirements Associate or Bachelor's degree preferred. Intermediate knowledge of overall hotel operations. Working knowledge of LightSpeed, Microsoft Office products including Word, Excel, and Outlook. Must have valid driver's license, and acceptable driving history subject to company approval. The ability to demonstrate leadership and a professional image to associates and guests. Strong management skills; ability to appropriately assign/delegate work and authority to others in the accomplishment of goals. Ability to demonstrate accuracy and thoroughness, monitors own work to ensure quality and applies feedback to improve performance. Ability to manage difficult guest situations; responds promptly to guest needs. Ability to show flexibility in response to change and adapt to and accommodate new methods and procedures. Excellent interpersonal skills, demonstrated positive customer service skills, and ability to relate to people of varying ages and backgrounds. Ability to present and express ideas and information clearly and concisely in a manner appropriate to audience, whether oral or written. The ability to foster commitment, team spirit and trust. Work Environment Work schedule varies and may include working on holidays, weekends and alternate shifts. Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.

Job DescriptionBenefits: Bonus based on performance Employee discounts Paid time off Benefits/Perks Competitive wages Career Growth Opportunities Fun and Energetic Environment Job Summary We are seeking a positive, friendly, and experienced Hotel Manager to organize and oversee daily operations of our facilities. As the Hotel Manager, you will provide strategic direction for the company and supervise the activities of our diverse workforce. The Hotel Manager will be involved in every aspect of the hotel operations, from dealing with customer complaints to strategizing and preparing reports. The Hotel Manager must possess excellent communication skills and remain focused on ensuring both positive customer experiences and positive team/employee experiences. The ideal candidate is a team player as well as an effective leader, capable of leading by example and fostering a climate of cooperation and teamwork. Responsibilities Oversee the work of all employees and set clear objectives Hire qualified personnel according to standards set forth by the company Organize and coordinate operations and allocate responsibilities to ensure maximum efficiency Manage budgets and expenses, analyze and report on financial information Develop and implement a strong marketing strategy to promote the hotels services Communicate with customers when appropriate Resolve issues that arise with maintenance, equipment, and renovations Collaborate with outside entities including suppliers, vendors, event planners, and travel agencies Conduct regular inspections of the facility and uphold strict compliance with health and safety standards Qualifications Proven experience as a Hotel Manager is preferred Familiarity with hospitality industry standards Proficiency in English; knowledge of additional languages is a plus Well-versed in hotel management best practices and relevant laws/guidelines Ability to resolve issues with a customer-focused orientation An outgoing personality Excellent communication skills Strong organizational and time-management skills Bachelors degree in Hospitality Management, Business Administration, or relevant field is preferred

Job Requirements We are seeking a dynamic, strategic leader with exceptional communication and team engagement skills to join Marcus Hotels and Resorts as the General Manager of the Hilton Madison Monona Terrace. This individual will be responsible for delivering operational excellence and memorable guest experiences while fostering a positive, high-performance culture. Success in this role will be measured by the achievement of financial goals, guest satisfaction scores, associate engagement results, and the hotel's continued reputation as a pillar in the Madison community. If you are a results-oriented leader passionate about hospitality, team development, and community engagement, we invite you to explore this exciting opportunity with us. About the Hilton Madison Monona Terrace Nestled on the sparkling shores of Lake Monona, the Hilton Madison Monona Terrace offers breathtaking views of the city and surrounding lakes. Built in 2000, this 14-story, 240-room hotel is just one block from the State Capitol and minutes from the University of Wisconsin. Adjacent to the vibrant Monona Terrace Community and Convention Center, the property offers guests easy access to rooftop concerts, lakeside cultural events, and local art exhibits. What you will be doing: * Champion the hotel's strategic vision and drive its execution through innovative planning and decisive leadership. * Foster a culture of excellence by empowering associates to deliver outstanding guest service and personalized care. * Serve as an active community partner, enhancing the hotel's presence and impact within the local area. * Ensure financial performance by delivering accurate forecasts and making timely staffing and operational adjustments. * Lead revenue-generating initiatives and adapt quickly to market trends by guiding Commercial Team efforts. * Engage directly in sales efforts through property tours, presentations, and client meetings to support business growth. * Oversee the recruitment, training, development, and retention of top talent across all departments. * Provide ongoing support and guidance to team members, cultivating a respectful and productive work environment. What we are looking for: * Team-oriented and people-centric * Exceptional attention to detail * Quantifiable track record of past success * Associate champion with strong selection, development and mentorship experience * Strategic thinker as it relates to business leadership and revenue management * Ability to direct marketing and sales efforts to constantly position property as a compset leader * Capable of gathering/analyzing competitive market intelligence * Experience as a Hotel General Manager or other key leadership roles within a full-service branded or non-branded environment is required (Hilton brand and systems experience would be helpful) * Previous experience in union settings beneficial * A Bachelor's degree is not required but greatly preferred What's in it for you? * Standard Hotel Executive privileges * Potential for annual incentives based on property and personal performance * Discounts at Marcus Hotels & Resort locations & Hilton worldwide locations * Free/discounted movie tickets at Marcus Theater locations * Participation in a matching 401k after one month * Medical, dental, vision and life insurance * A generous Paid Time Off (PTO) program * Free employee parking on site * Free meal during each shift worked * Hilton branded training and development * Ability to transfer and promote within Marcus Hotels & Resorts Who We Are A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich 60 year history of operational and service excellence. We are "People Pleasing People" who strive daily to create extraordinary experiences for guests and associates alike. Focused on expanding our U.S. based portfolio of 16 hotels and resorts, our properties are known for their unique character and style. We are an equal opportunity employer and maintain a drug free work place. This organization uses E-Verify to confirm employment eligibility in the US. Disclaimer This job posting is for a position at a hotel that is owned and operated by an independent franchisee. The franchisee controls all aspects of the hotel's employment practices, including recruiting, hiring, salary, benefits and compensation decisions, and the collection and processing of the personal data that you provide on this website. If you accept this position, you will be employed by a franchisee and not by Hilton. You will not be eligible from compensation or benefits from Hilton. You will be eligible for compensation or benefits only as may be provided to you by the independent franchisee.

Director of Rooms - (250002UL) Description We're seeking an energetic, visionary leader to serve as Director of Rooms at the Grand Geneva Resort & Spa. In this role, you'll oversee all front office and housekeeping operations, ensuring seamless, profitable performance while upholding the highest quality standards. As a key member of the Executive Committee, you'll influence strategic decisions that shape our AAA Four Diamond resort experience. This is an extraordinary opportunity to showcase your leadership at a prestigious, full-service destination and help us deliver the exceptional guest experiences that set us apart. Grand Geneva in Lake Geneva is a 1,300 acre, AAA Four Diamond resort and spa recognized as a Top Resort in the Midwest by Conde Nast Traveler. This award-winning, all-seasons destination features over 746 guest accommodations, the WELL Spa & Salon, two championship golf courses and an 11-hole short course, fitness facilities, a ski hill and terrain park, and 9 unique food and beverage outlets. Our name in the area means home, family and tradition. We have a strong sense of tradition, and we're looking to create a strong, bright future - a future that includes you. What you will be doing:· Oversee rooms operations, including front office and housekeeping, to ensure smooth daily operations. · Oversee vacation club operations, including reporting to board of directors and brand. · Enhance the guest experience by monitoring guest satisfaction scores, address concerns, and lead initiatives to improve service quality. · Lead and develop a high-performing team by recruiting, training, scheduling, and motivating staff while upholding exceptional service standards. · Ensure financial performance by controlling payroll, expenses, and budgeting to align with business goals. · Drive revenue and strategy through forecasting, pricing strategies, and strategic planning to maximize room revenue. · Uphold cleanliness and quality, ensuring guest areas meet brand standards and housekeeping maintains top-tier service levels. · Foster cross-department collaboration by maintaining strong communication and supporting other hotel leaders in achieving success. · Handle guest issues and complaints while empowering staff to resolve problems and step in when needed to ensure guest satisfaction. What we are looking for:· Previous experience in Rooms Operations (Housekeeping, Front Office and Guest Services) with prior management and leadership oversight, preferably as director or general manager. · Demonstrates hospitality expertise and strong knowledge of housekeeping procedures, hotel registration and reservation systems, and dealing with special projects while balancing daily responsibilities. · Ability to interpret and analyze financial statements to identify issues and recommend effective solutions. · Experience with Opera, HotSOS, Revinate,UKG, and statistical data analysis for operational improvements highly preferred. · Ability to train, mentor, and develop staff for career growth. · Skilled in handling guest issues with professionalism, patience, and diplomacy as well as be able to problem solve and demonstrate conflict resolution amongst staff. · Excellent interpersonal, communication, organization, analytical, and leadership skills. · Ability to work varied shifts, including nights, weekends, and holidays, with physical stamina for inspections. What's in it for you?· Eligible for customary Executive Committee benefits and annual Executive Committee bonus· Signing privileges at Grand Geneva food & beverage outlets· Room discounts at Marcus Hotels & Resorts properties· Discounts at other Marcus Hotels & Resorts restaurants, cafes, lounges, golfing, skiing, and spa· “Two for One” movie theater coupons at Marcus Theatres· Free employee parking and meal during shift· Complimentary gym membership· Ability to grow your career and transfer from one property to another· Paid time off· Flexible scheduling· Medical, dental, and vision insurance (offered after 1 month of employment), company-paid life insurance, employee assistance program offer, and 401k with employer match· And more!About Us:A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich 60-year history of operational and service excellence. We are “People Pleasing People” who strive daily to create extraordinary experiences for guests and associates alike. Focused on expanding our U. S. -based portfolio of 16 hotels and resorts, our properties are known for their unique character and style. Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills. The Grand Geneva Resort & Spa is an Equal Opportunity Employer. Primary Location: United States-Wisconsin-Lake GenevaWork Locations: Grand Geneva Resort 7036 Grand Geneva Way Highway 50 East Lake Geneva 53147Job: Property ExecutiveJob Posting: Dec 17, 2025, 7:46:02 PM

Comfort Inn Plymouth is a 111-room hotel, and we are looking for a full-time general Maintenance person to join our team. The ideal candidate will be responsible for ensuring the smooth operation of our hotel facilities and equipment. The successful candidate will be able to perform a variety of maintenance tasks, including plumbing, electrical, HVAC, Pool Certification, and general repairs. If you're the "Fix-it" type of person that knows how to get things done correctly and take pride in yourself and your work... we WANT to hear from you! The hours are typically daytime hours but must be available to work during the weekends as needed. What is in it for you? * Competitive wages * Flexible scheduling * Personal Days Off * Holiday Pay * Referral program * Employee discount program - be a part of the Choice employee discount program. The principal responsibility of the Maintenance position is to perform all tasks related to the maintenance and repair of the hotel and equipment. Essential Functions: - Maintenance * Perform daily, weekly and monthly inspections of all mechanical equipment to ensure proper operation and condition of all parts. * Completes all assigned tasks on daily checklist. * Responds to all guest needs as related to maintenance issues. * Performs regularly scheduled preventive maintenance duties to ensure compliance with company standards. * Communicates with the General Manager any concerns related to tools and supplies, or other work projects. * Maintains exterior of building as needed with snow removal, landscaping, etc. * Performs tasks as communicated through work orders. * Maintains hotel equipment such as vacuums, carpet shampooer etc. * Maintains a clean work area during and after project completion. Requirements Job Requirements/Skills: * Ability to plan and organize projects in a cost-effective manner. * Basic knowledge of proper use and care of tools related to the job. * Technical crafts (HVAC, electrical, plumbing, etc.). Specialization in these trades is desired. * Above average mathematical comprehension to understand and interpret numbers as they apply to operations in hotels. * Ability to read, write, speak and understand the English language to communicate with employees and guests. * Ability to effectively interact with internal and external customers, some of whom will require a high level of patience, tact and diplomacy, to defuse anger, collect accurate information and resolve conflicts. * Attention to detail * Any combination of education, training or experience that provides the required knowledge, skills and abilities to effectively perform the duties. Education/Experience: Comparable hotel size and scope of experience preferred. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel.

With nearly two decades of hospitality expertise, IDM Hospitality is one of the country's leading developers, operators, and support teams within the independent and boutique sector throughout the country. IDM Hospitality operates over a dozen award-winning hotels throughout multiple states. Come join our team as General Manager at the Jefferson Street Inn, right in the heart of downtown Wausau, Wisconsin! Summary Scope of Role The General Manager with IDM Hospitality must be a true entrepreneur in every sense of the word and the epitome of what a leader should be. Maintaining a balance of successful oversight of the daily hotel operations and property profitability while simultaneously providing dynamic and ethical leadership in the hotel's continuing effort to deliver memorable guest service beyond guest's expectations, is an everyday quest for this role. Primary Functions & Responsibilities Lead, direct and manage all hotel operations including, but not limited to hotel budgeting and forecasting, strategic planning, leading service initiatives, leading and managing performance, implementing and complying with all company policies and standards, Oversight and direction of all sales and marketing initiatives Ensure guest and associate satisfaction levels remain at or above acceptable levels Monitor and develop team member performance particularly with department heads, to include, but not limited to, providing supervision and professional development, scheduling, conducting counseling and evaluations and delivering recognition and reward Recruit, interview and train team members as needed Oversee service quality, operational efficiency, guest satisfaction, standards compliance and service and financial measurements Identify operational performance, productivity and efficiency gaps and implement measures to correct those deficiencies Serve as primary liaison with hotel owners and corporate entities Perform all duties as assigned. Secondary Functions & Responsibilities Delivering property orientation for associates at all levels, to improve the level of professionalism, responsiveness, and quality of guest services. Developing an operations strategy that ensures that IDM Hospitality's operational standards are consistently delivered throughout all areas of the hotel Lead the annual business planning and budget process Partner with IDM Hospitality in the recruitment and onboarding of associate positions as required Human Resource development activities aimed at fostering team building, coaching, and mentoring, to increase guest and associate satisfaction, while reducing turnover Other duties as assigned by IDM Hospitality Corporate team Supervisory Responsibilities The General Manager reports to the Corporate Director Team for IDM Hospitality. This role will have direct oversight of all department heads on property and indirect oversight responsibilities of all associates on staff. Minimum Qualifications High School Diploma or GED / Equivalent required. Two (2)-year associates degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years hands on experience in the guest services, front desk, housekeeping, sales and marketing or management operations required. OR Four (4)-year bachelor's degree in business administration, Hotel and Restaurant Management, or related major; 2 years hands on experience in the guest services, front desk, housekeeping, sales and marketing or management operations required. Prior supervisory experience strongly preferred. Skills and Abilities Computational ability and Computer skills. Knowledge of computer accounting programs, math skills as well as budgetary analysis capabilities required. Excellent verbal and written communication skills. Excellent interpersonal and problem-solving skills. Excellent organizational and time management skills and attention to detail. Maintain a friendly and professional demeanor, contributing to a positive environment. Adapt to changing circumstances and guest needs with flexibility and composure. Travel Travel (up to 10%) including car, train and/or airline travel along with overnight stays, will be required as we operate properties in multiple states Keys To Success Hands on leadership of team Driving employee experience - meets or exceeds employee satisfaction benchmarks Delivering guest experience - meets or exceeds guest satisfaction experience Activity participates in community relations Create and implement a cohesive Hotel Business & Marketing Plan including: P&L, Direct Sales, Advertising, Marketing, PR, Revenue Management, Ecommerce, On-line Reputation Management, Hotel F&B and Hotel Programming Drives Revpar, Revpar index and Revenue per guest Drives Food & Beverage experience if applicable Drives Gross Operating Profit, Flow through and NOI per key What can you look forward to? Employer Sponsored Health and Dental plans Employer Funded Short Term Disability and Life Insurance Employee assistance program Vision and other voluntary coverages available Generous Paid Time Off (PTO) 401(k) retirement plan with company match Hotel room discounts nationwide Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required. Upon employment, all employees are required to fully comply with rules and regulations for the safe and effective operation of the hotel's facilities. Employees who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment.

Job DescriptionBenefits: Competitive salary Employee discounts Flexible schedule Free uniforms Opportunity for advancement Benefits/Perks Competitive wages Thorough training on proper cleaning and disinfecting Career Growth Opportunities Fun and Energetic Environment Ongoing training Job Summary We are looking for a professional Hotel Maintenance to join our team. You will be responsible for taking care of our hotels infrastructure as well as managing maintenance personnel and planning renovation and repair projects. As the Hotel Maintenance Manager, you should have experience with electrical, plumbing, and HVAC systems. You must be organized and committed to meeting health and safety standards at all times. Your primary goal is to ensure our hotel is safe and functional for guests and employees. Responsibilities Inspect hotel regularly to ensure it meets safety standards Arrange for routine maintenance in hotel rooms and public areas Undertake repair and maintenance projects without disturbing guests Supervise a team of maintenance technicians Update operational procedures and process manuals, as necessary Communicate all problems and resolve them or make recommendations to upper management for resolution Manage relationships with contractors and service providers Maintain budgets, expenses and activity logs Qualifications Bachelors Degree, Associate Degree or certificate of completion from a trade school preferred; or commensurate education and experience accepted Supervisory maintenance or construction management experience preferred Ability to quickly diagnose the root cause of failures and suggest appropriate solutions In-depth knowledge of health and safety regulations Demonstrated ability to communicate effectively in person, via phone, and in writing with the site staff and internal partners, external vendors, and groups of residents

Are you passionate about delivering a great guest experience? No experience required to launch your career in our full-service hotel. Come join our Housekeeping Team and be a part of the reason of guest have a memorable hotel experience! Enjoy weekly pay, free uniforms, and health benefits. Starting pay up to $16.50 an hour based on shift and a $1,000 signing bonus. Job Overview: Maintain the cleanliness of the guest rooms and hallways, as well as the lobby and other workspaces. Check all allocated floors at the start of each shift and during the day to collect garbage, soiled linen, and restock linen/supplies as needed. Ensure the highest level of customer service by anticipating and responding quickly to guests/employee requests. Illuminate Your Future: What You'll Do: Strips guest rooms of soiled linen and towels. Checks and empties all ashtrays and trashcans throughout the hotel. Collects room attendant's trash and take to appropriate area for pick up. Ensures cleanliness of public areas including hallways, elevators, vending rooms and service areas. Cleans and maintains Spa and Tower Boardroom. Accurately completes daily paperwork. Collects drink ware for washing and delivers to assigned service areas. Shampoos carpet using heavy equipment and extractors. Inventory and maintain cleanliness of storerooms. Stocks linen in service closets. Delivers and removes guest requested items such as rollaways, cribs and refrigerators. Notifies supervisor of any guest room issues including maintenance and security needs. Occasional tasks. No previous experience required. Outstanding Benefits & Awesome Perks: Enjoy competitive weekly pay, outstanding benefits, and advancement opportunities at the SMSC Gaming Enterprise. Eligible Team Members are offered a comprehensive benefits package include medical, dental, life and disability insurance, onsite medical clinics and pharmacy, 401(k) retirement plan, paid time off, wellness programs and more. Plus, take advantage of perks like discounts on childcare, fuel, bus passes and fitness membership, free uniforms and free uniform cleaning, and tuition reimbursement. Who We Are: We're not just in the business of entertainment; we're in the business of crafting unforgettable experiences. We believe in the power of possibility, to unite and uplift, rallying around every triumph, big and small. At Mystic Lake and Little Six, every moment is a chance to be the experience. Different backgrounds, different strengths, and different passions, we value the diversity that everyone brings to the table. Our values are a direct reflection of the diverse communities that we proudly serve, represent, and invest in. We invite you to the place to learn, grow, thrive and lead. Let's create moments that matter, celebrate diversity, and build a brighter future for all. Be the Experience. Be Bold. Be Mystic.

Job Description The Country Inn & Suites of Mankato is seeking an experienced Hotel General Manager to join their team! The General Manager fills a key leadership role with the primary responsibility for achieving the maximum profitability of this full service hotel by providing optimum guest services, leading high levels of associate engagement, executing aggressive sales and marketing strategies, optimizing Legends Bar and Grill restaurant and banquet operations and maximizing profits through cost containment. This role oversees daily functions across sales, front desk, housekeeping, food and beverage and maintenance departments, drives revenue growth, maintains service excellence, and fosters a positive work culture. SKILLS & KNOWLEDGE: Must have the ability to provide professional and courteous guest service. Must have good time management skills and the ability to work with minimal supervision. Must have good planning and organizational skills, the ability to multitask and strong attention to detail. Must have the ability to understand and follow verbal/written instructions and communicate both verbally and in writing. Must have demonstrated business communication skills. Must have the ability to maintain a positive and professional attitude when handling guest situations. Must have strong interpersonal leadership skills, the ability to delegate tasks, and set goals. Must have a working knowledge of computers, math skills and the ability to handle monetary transactions. High school diploma or equivalent required; associate degree preferred. 2-3 years of previous hotel management or related experience required. ESSENTIAL FUNCTIONS: Assists all guests in a professional and courteous manner. Performs job duties and responsibilities in a cost-effective manner and within budgetary guidelines. Responds appropriately to guest complaints, solicits feedback and builds relationships as a means to continuously improve guest satisfaction. Investigates guest complaints and promptly resolves all problems, both short-term and long-term. Oversees Legends Bar & Grill operations, ensuring quality food and beverage service, compliance with health and safety standards, and alignment with brand expectations. Coordinate with kitchen and bar staff to maintain inventory, manage costs, and deliver exceptional guest experiences. Maintains, at a minimum, a brand average guest satisfaction score. Establishes departmental goals and monitors action plans. Implements, at a minimum, brand standards of service and operation within all departments. Maximize revenues by developing and implementing a sale and marketing strategy in conjunction with the Sales team. Develops and implements an effective and aggressive outside direct sales strategy. Seeks opportunities to publicize the hotel through the development and implementation of social media and marketing tools, and by building a network within the community through participation in civic affairs. Establishes and implements realistic and effective operational and capital budgets and revenue forecasts. Compares actual operating results with budget projections on a regular basis and takes action to improve results as appropriate. Works in conjunction with the Director of Revenue Management regarding pricing and inventory management. Understands how P&L is prepared and the line items impacted by each department, as well as how to impact the results. Ensure proper cash controls and other internal controls are in order to protect company assets by thoroughly training all associates in proper procedures. Works directly with the property accountant to ensure all revenues and expenses are reviewed and recorded accurately and submitted in a timely manner. This includes but is not limited to daily reports, invoices, month-end information, and any special requests. Also ensures that all accounts receivable or other payments due are promptly followed up on and collected. Interviews and selects qualified associates for hire. Provides effective orientation, training, coaching, evaluation, recognition, and motivation to associates. Provides associates with the necessary tools to perform their jobs. Identifies and communicates performance expectations as well as policies and procedures to associates. Enforces company policies and administers corrective action as necessary, in a consistent and effective manner. Works with Human Resources on all employee relations, performance management, leave of absence and worker's compensation concerns. Promptly responds to all requests from Human Resources regarding personnel matters. Ensures and promotes a professional work environment free from inappropriate and offensive conduct of any type. Conducts routine inspections to ensure the cleanliness and maintenance of the hotel. Understands, promotes and applies all hotel safety and security procedures as required to maintain a safe and secure environment for employees and guests. Keeps supervisor promptly and fully informed of all problems or unusual matters of significance coming to his/her attention so prompt corrective action can be taken. Performs all other duties as assigned. Benefits: This is a full-time, salaried position that requires flexibility in scheduling. We offer a competitive total compensation package including annual performance-based increases, bonus eligibility and the following benefits to full-time regular staff after eligibility requirements have been met: Health and Welfare (Medical, Dental, Vision, Health Savings Account and Flexible Spending Accounts Company Paid Short and Long-Term Disability, Basic Life, and AD&D Voluntary Term Life Retirement Benefits (401k & company matching) Time Off Benefits (Paid Holidays and PTO) Employee discounts Pay: $ 70,000-$77,000 Job Type: Full Time Candidates offered regular employment must submit to a background check and drug test. We are an E-Verify participating employer. EOE M/F/V/D

Highly competitive wages An exceptional benefit plan for eligible associates & your family members 401(k) matching program for eligible associates Flexible scheduling to allow you to focus on what is important to you Hotel Room Discounts with the Marriott Brand Worldwide and with our Crescent managed properties in North America for you & your family members Here is what you will be doing each day: As our Engineer, you will be working with our Engineering team to assist with preventive maintenance of the hotel rooms, general maintenance of the hotel, routine and major repairs and completion of work orders in accordance with out high quality standards. You will be working with hand and power tools, chemicals and heavy machinery. Does it sounds like you? You should have at least two years of experience in general hotel, apartment or building maintenance are required to include painting, plumbing, electrical systems, air conditioning, boilers and mechanical systems. Certifications are a plus. You enjoy working with people and have pride in ensuring guest satisfaction and provide excellent quality work in accordance with our high standards. Our differences are what make us great: At Crescent Hotels & Resorts we strive to create a great place to work where associates at all levels of our organization are respected for their differences, just like the guests and owners we serve. That's why we are dedicated to creating an environment that facilitates open and honest conversations about race, equity, diversity, and inclusion. By examining our own beliefs and behaviors, we can create change through training, recruiting, and promoting diverse talent to strengthen our culture. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

PM Hotel Operations Assistant Manager (Overnight) Schedule: 11:00 PM - 7:00 AM Status: Non-Exempt Requirements: Weekends and holidays required; hours based on hotel occupancy and organizational needs Review: 90-day performance review The PM Hotel Operations Assistant Manager plays a key leadership role in overnight hotel operations. This position is responsible for overseeing multiple operational teams, ensuring departments meet performance expectations, and maintaining safe, clean, and efficient facilities. While the focus is on oversight, delegation, and coordination, the Assistant Manager must also be willing to step in alongside the team when operational needs require. This role reports directly to the PM Hotel Operations Manager and provides leadership to Supervisors, Team Leads, and frontline staff. Key Responsibilities Oversee PM Hotel Operations, including Supervisors, Team Leads, and assigned teams Coach, train, and support leadership and frontline staff to ensure consistent performance and accountability Monitor and support the following departments and functions: 2nd shift Laundry operations (including running the department as needed) Runners Security PM Maintenance General cleaning operations Ensure teams have the tools, supplies, and resources needed to be successful Conduct building inspections to identify issues related to housekeeping and maintenance; delegate and follow up on corrective actions Perform room inspections to ensure cleanliness and quality standards are met Inspect company vehicles to ensure cleanliness, proper care, and safe operation Coordinate and oversee snow removal and winterization of buildings Assist with problem-solving, incident response, and operational decision-making during overnight hours Promote a respectful, inclusive, and collaborative work environment for a globally diverse workforce Qualifications Previous supervisory or management experience required (hotel, maintenance, or operations experience preferred) Willing to train highly motivated candidates with transferable leadership experience Comfortable working with a diverse workforce, including international J-1 students; able to collaborate across cultures and language barriers Valid U.S. driver's license with a good driving history Ability to lift 50-75 lbs and remain on feet for extended periods of time Strong organizational, communication, and leadership skills Ability to remain calm, decisive, and solutions-focused in a fast-paced overnight environment What We Offer: On Demand Pay- Get Paid the Same Day you Work! Fun and Exciting Work Environment! FREE Waterpark Park & Theme Park Passes (based on resort occupancy) Full Time, Part Time and Seasonal Positions Employee discounts on hotel rooms, retail and food Company-wide outings Full Time Employees are Eligible for Benefits: Health Insurance, Dental Insurance, Vision Insurance, FSA Health & FSA Dependent Care after 60 Days of Employment 401K and Paid Time Off after 1 Year of Employment For more information about our property, visit our website: ******************************

Job Description Our busy hotel is seeking an energetic, customer-oriented maintenance person to ensure that all of our visitors have an excellent experience at our property. You'll be in charge of the building's maintenance and preventative programs daily to ensure people's enjoyment, health, and safety. The ideal candidate for this position will be an outstanding communicator, a team player, and, above all, someone who enjoys engaging with new people. If you're ready to get started, apply today! Compensation: $21 per hour Responsibilities: Follow all engineering safety rules and regulations Complete all work orders and fix maintenance problems promptly Remain on-call in case of emergencies by keeping a phone on hand Tend to all of the hotel's equipment and conduct preventive maintenance routines Work with a variety of tools hammers and screwdrivers, indicators and edge finders, drills, wrenches, and other maintenance tools of the trade Qualifications: A high school diploma or equivalent GED is required You will need 2-4 years of experience in a maintenance role You should have the ability to lift and carry up to 50 lbs. Driver's license and outstanding driving record is necessary Stellar communication, organizational, and interpersonal skills are needed Drug and background check is required About Company The Lift Bridge Lodge is an independently owned hotel on the shores of Lake Superior. We are part of the Ascend Collection by Choice Hotels. This property has 123 rooms and is situated in the heart of Canal Park in Duluth, MN.