Hotel director jobs in Nashville, TN - 20 jobs

American Cruise Lines, the largest USA flagged cruise line in the United States, is looking to add Hotel General Managers to our shipboard team for our 2026 season. American Cruise Lines only operates within the United States and has no more than 200 passenger vessels that create a one-of-a-kind small ship experience. With newly constructed vessels being added to our fleet, it is a great opportunity to join our shipboard management team. The Hotel General Manager is the senior hotel officer who is responsible for managing the daily guest experience through hospitality, customer service, housekeeping, and food service operations on the ship. The Hotel General Manager supervises and evaluates the shipboard hotel management team and is the primary representative of American Cruise Lines to the guests. The Hotel General Manager ensures all shipboard employees follow approved company procedures including service standards for dining, culinary, housekeeping, shore excursions, onboard enrichment, guest services, crew morale, and training. The Hotel General Manager is responsible for service excellence and superior guest satisfaction, which is a critical measure of success. The Hotel General Manager is accountable for the performance of all Hotel Department crew members, particularly the Hotel Officers and Executive Chef. The Hotel General Manager is expected to provide gracious hospitality to the guests while being safe, courteous, professional, and efficient. At American Cruise Lines, we are driven by our values-Optimism, Commitment, Patriotism, and Merit. These values shape our culture, our service, and our people, guiding us as we work together to Share America's Story on the Finest American Ships. Responsibilities: * Supervise the Assistant Hotel Manager, Housekeeping Manager, Restaurant Manager, Cruise Director, Excursions Director, Executive Chef & Guest Service Coordinator. * Hold officers and crew accountable to American Cruise Lines' standards. * Comply with American Cruise Lines' Operations Manual, service standards, and procedures. * Responsible for assessing the management team and providing immediate corrective feedback. * Anticipate the needs of guests and crew. * Respond quickly to guest requests and ensure follow-up. * Identify and resolve problems immediately and request home office support as needed. * Ability to speak and present in front of all guests in person using a microphone. * Management presence during meals services, cocktail hour, and onboard events. * Oversee food service and culinary operations for guests and crew to include food quality, presentation, service, and timely delivery. * Ensure Chefs are following approved menus and recipes. * Oversee crew orientation, scheduling, crew appearance uniform standards, and discipline. * Lead and direct ship officers in achieving weekly sales goals. * Maintain impeccable cleanliness in passenger areas and ensure all housekeeping standards are followed. * Manage shipboard business transactions, accounting, timecards, and home office reporting. * Responsible for managing all hotel and food inventories. * Work with the Executive Chef to ensure food and hotel supplies are ordered and received timely. * Complete daily ship inspection with Mate & Assistant Hotel Manager to generate daily work list and follow up to ensure tasks are completed. * Create positive crew experiences. * Coordinate all staff to create specific, measurable, achievable, and realistic game plans in order to provide our guests with a memorable cruise on each of our itineraries. * Perform bartending duties as needed with other management personnel. * Other duties as assigned. Qualifications: * 3+ years of hotel or food and beverage management experience. * Bachelor's degree in business or hospitality management is preferred. * Proficiency in Microsoft Office Suite applications. * Willing to live and work aboard the ship. * Optimism and a hardworking drive to succeed. * Cruise industry experience not required. * Ability to meet moderate physical demands, including lifting, bending, climbing, and long periods of walking or standing. * Ability to satisfactorily pass US Coast Guard regulated pre-employment drug test and periodic consortium testing. This includes testing for marijuana and other controlled substances. * Available to travel and work a flexible schedule including 14 to 15 hour days for six to eight weeks at a time. * Transportation Worker Identification Credential (TWIC). Attributes for Success: * Commit to our American mission and share our American key values. * Live our American core competences. * Be the solution. It may not be my job, but it is my responsibility. * Always do right. This will gratify some and astonish the rest. Work Schedule: * 7 Days per week while onboard the ship. * 6 to 8 weeks working and living onboard the ship. * 1 to 2 weeks shore leave vacation. Perks: * Benefits package including medical, dental, and matching 401k. * Complimentary travel accommodations. * Training programs to support you. * Continuous growth in the company. * Covered Expenses - American Cruise Lines provides travel to and from your assigned vessel, room and board, uniforms, and paid training from industry experts. * Job sites across the nation*

Job Description Job Title: Director of Rooms Salary: $100K - $115K + 20% Bonus Benefits: Medical, Dental, Vision (BC/BS), Life Insurance, STD, LTD, 401K + Matching, Relocation (10% of base salary), PTO Program and FREE Parking About Company / Opportunity: An iconic, historic luxury hotel located in the heart of Nashville, renowned for its timeless elegance, architectural grandeur, and legacy of refined Southern hospitality. The property blends classic Beaux-Arts design with modern luxury, offering an intimate, high-touch guest experience that attracts discerning travelers, dignitaries, and cultural enthusiasts. Known for exceptional service standards, curated dining experiences, and a deep connection to the city's music, arts, and political history, the hotel stands as a landmark destination that balances tradition, sophistication, and contemporary comfort. What do we seek? The Director of Rooms serves as a key member of the hotel's executive leadership team, overseeing all aspects of the Rooms Division, including Front Office, Housekeeping, Guest Services, and Concierge operations. This position is responsible for maintaining the highest standards of service and presentation while driving performance, efficiency, and team engagement. The ideal candidate is an inspiring, hands-on leader who combines operational excellence with emotional intelligence. Someone who leads by example, fosters a culture of accountability, and ensures every guest encounter reflects the hotel's commitment to exceptional hospitality. Responsibilities: Provide strategic oversight and hands-on leadership for all Rooms Division departments, ensuring exceptional guest experiences and operational excellence. Maintain a consistent, visible presence throughout the property to support teams, engage with guests, and uphold service standards. Establish, execute, and track departmental goals, budgets, and performance metrics in alignment with the hotel's overall strategy. Partner closely with the General Manager to drive profitability, enhance guest satisfaction, and strengthen brand positioning. Lead the recruitment, development, and mentorship of department leaders and team members, fostering a culture of accountability, professionalism, and service excellence. Evaluate guest feedback, market insights, and operational data to identify trends and implement continuous improvement initiatives. Collaborate with the Director of Engineering and Director of Housekeeping to ensure exceptional standards of cleanliness, maintenance, and presentation across the property. Ensure full compliance with all safety, health, and security regulations. Act as a champion of the hotel's vision and values, setting the standard for service culture and guest engagement. If you are interested in this position, please submit your resume to: ****************************

Arbor Lodging is a leading hotel investment and management company with a growing portfolio of hotels throughout the United States, Mexico, and the Caribbean. We have been entrusted by numerous partners and are approved managers for Marriott, Hilton, Hyatt, and IHG. Our service ethos is proactive and holistic, fostering an environment where guests feel truly welcomed and supported at every interaction. Our culture is people-focused, data-driven, and results-oriented. Summary: We are looking for a Director of Sales for the TownePlace Suites Franklin Cool Springs! The Director of Sales is responsible for developing and fostering hotel business through direct sales, marketing, telemarketing, direct mail, and tours of the hotel. This is an advanced level position designed to lead a sales effort in the solicitation of new business and the maintenance of existing transient, group, and meeting room businesses. This role is also responsible for all sales/marketing and advertising tasks, public relations, and administrative reporting. Duties & Responsibilities: Provides the highest quality of service to the customer at all times, setting an example for all hotel staff members. Develops a marketing plan by gathering historical and competitive data and determines the appropriate action plan(s) to meet those goals. Works with the General Manager to prepare the annual sales and marketing budget. Updates action plans and financial objectives quarterly. Develops new business by obtaining accounts from competition, through lateral development of existing accounts, and by contacting new customers in the market. The solicitation of new business and saturation of existing business should be through a combination of in-house appointments, telephone, and personal calls as outlined by the marketing plan and budget. Entertains and maintains close relations with major accounts, tourism and business associations, and community leaders to develop positive rapport and ensure repeat business. Prepares and interprets month-end reports. Monitors and analyzes trends so we are always prepared and proactive to changes rather than reactive. Suggests and provides advertising or promotional support, holiday packages, corporate clubs, etc. Works closely with the corporate revenue manager and property leadership to ensure the selling strategies are understood and revenue is maximized. Ensures property follow-up and implementation of guidelines for operational procedures. Revises sales and marketing guidelines, marketing procedures, and promotions manually when appropriate. Qualifies and greets in-house guests at each hotel on a scheduled basis. Completes weekly reports and submits those required to the General Manager. Completes a minimum of 10-12 outside sales calls per week and 4-5 tours of the hotels per week. Completes a minimum of 30 prospecting calls per week. Attends, participates in, and leads weekly sales meetings. Informs General Manager of potential opportunities/concerns with clients and progress of special projects. Monitors room inventory and rate programs; must be knowledgeable of occupancy, average rate, and REVPAR goals. Complies with company policies and procedures. Ability to positively interact with multiple personality types. The duties and responsibilities described are not a comprehensive list; additional tasks may be assigned at any given time. The scope of the job may change as necessitated by business demands. Requirements Qualifications: 3+ years experience in hotel sales roles Experience in hotel industry required Ability to work in a fast-paced environment Benefits: Competitive salary Annual review with increase potential 401k program with company match Medical, Dental, and Vision insurance available to eligible employees Wellness benefits available to eligible employees Arbor's Guiding Principles: Arbor Lodging focuses on Five Guiding Principles to foster a culture where growth, development, and progression thrive within the properties: Do the Right Thing - Operate and act with integrity in all you do even when it is not convenient. Lead with Heart - Be kind, passionate and hospitable. Be Accountable - Take ownership and deliver results. Aim Higher - Go above and beyond to exceed expectations and pursue thoughtful change. Celebrate Differences - Embrace diversity; respect individual opinions and ideas. Arbor Lodging Management provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Arbor Lodging Management complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: Write your own music city story. Let us show you the real Nashville, connecting you to the creative spirit of the city's artisans. Four Seasons is the new social hub of downtown Nashville's SoBro neighbourhood, just steps from music, sports and entertainment. Feel the rhythm of our vibrant restaurants and event spaces, and the harmony of our Spa and rooftop pool - celebrating nature with views of the Cumberland River and Riverfront Park. With unparalleled Four Seasons service and warm Southern hospitality, we'll inspire a truly authentic experience of Music City. Summary Opening Date: November 1st, 2022 Hotel: 235 Guest Rooms (Including 42 suites) Private Residences: Private Residences Unique Hotel Elements: * Overview: A striking 40-story glass tower blending urban sophistication with eco-conscious design. Four Seasons Hotel and Private Residences Nashville is the social hub of SoBro, steps from Broadway's vibrant music, sports, and entertainment scene. Guests enjoy dynamic dining, a serene spa, and a rooftop pool with sweeping views of the Cumberland River. * Guest Rooms: Hotel accommodations span the 7th to 14th floors of the building. * Residences: Spanning floors 15 through 40, the Hotel features a mix of 144 residential units, consisting of 36 one-bedroom, 80 two-bedroom and 20 three-bedroom units, in addition to eight half-floor three-bedroom penthouse units. * Dining: * Mimo closed November 16th, 2025 & BACCO opens March 20th, 2026 * BACCO Restaurant and Bar - A Tuscan steakhouse with a spirited atmosphere and curated libations. * Rivière Rooftop - Inspired by the sights, sounds and flavors of the Mediterranean Riviera, Rivière Rooftop offers a poolside[1]friendly menu during the day and a full dinner menu in the evening. Located on the 7th-floor pool deck. * Spa - Six treatment rooms - including a couple's suite - all with floor-to-ceiling windows. * Fitness Center - designed in partnership with celebrity trainer and Four Seasons Global Fitness Advisor Harley Pasternak. * Salon Services - Experience the expertise of Nashville's finest hair stylists and nail care technicians. * Pool - Pool terrace located on the 7th floor with all-day sun and a spectacular panorama of the skyline. Meeting and Events - 25,330 sq. ft. of flexible venues with floor-to-ceiling windows, city and river views, and cutting-edge technology. View of Needs * Ideally proven track record as an existing Hotel/Resort Manager, or possibly strong Director of Food and Beverage. * Highly engaged, motivated leader who is results-oriented and elevates a diverse team. * Strong financial business acumen and relationship management skills. * Ability to drive and inspire operational excellence across all departments. * Well-rounded operational knowledge with depth of Food & Beverage experience, given oversight of BACCO Restaurant & Bar, In-Room Dining, Banquets, and Riviere Rooftop. * Have trusted rapport with ownership and asset manager. * HM must be Guest Centric and visible throughout the Hotel and community. * Residential experience is a plus, ability to build strong connections with residence owners is critical. Current Leadership Requirements General * Operational leader who understands the hotel's position in the Nashville luxury market and within the broader Four Seasons portfolio. * Ability to work collaboratively and position the hotel correctly for both ownership and Four Seasons. * High emotional intelligence (EQ) for relationship management across all stakeholders (internal teams, ownership, guests, and brand). * Proactive influencer and future-focused leader who can execute strategic plans that enhance profitability, brand leadership, and guest satisfaction. People * Agile and dynamic leader who inspires and motivates across all departments. * Influential in developing a junior yet engaged leadership team with a strong focus on luxury service standards. * Embrace shared services model and flexible work arrangements. * Mindset focused on employee experience with a consistent "great place to work" culture at all levels. * Partner closely with Director of People & Culture on staffing, morale, and retention strategies. Product * Attention to Detail / Style Component is very important / product innovation / creativity / maintenance of product. * Delivery of exceptional service and innovative products across Rooms, F&B, and Engineering. * Maintenance of the product follow up and timely completion of corrective actions. * Continuous engagement with stakeholders and diligent follow-up on product and service. * Strong ability to connect within the local community and major influencers. Profit * Proactive influencer of business direction; capable of establishing and communicating clear vision and strategy. * Ability to drive a culture of profitability through revenue enhancement and cost optimization. * Lead BACCO Restaurant & Bar revenue drive. * Adaptability to changing business environments and leadership in efficient financial management. * Ability to drive a culture of focus * Partner with GM on budgeting, audits, and financial reviews. Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - ************************************************************************************************

Assures cleanliness of guest floor corridors, foyers, stairwells, public vending areas and assists Room Attendants in order to maintain Millennium Maxwell House's high standards of quality. Essential Functions: Empty Room Attendant carts of solid linen and trash. Vacuum, sweep, and mop hallways, stairwells, and foyers. Clean and remove spots from corridor walls and doors. Polish and clean mirrors.. Obtain amenities and supplies for Room attendants. Flip mattresses and move furniture as assigned by supervisor. Ensure linen closets are fully stocked Supply room attendants with clean linens Use proper communication etiquette (phone/radio) Proper handling of dirty linen (usage of linen shoots) Maintain closets cleanliness Remove dirty glasses and bring to dishwashing area OTHER: Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance coming to his/ her attention so corrective action can be taken when appropriate. Regular attendance in conformance with the standards, which may be established by Millennium from time to time, is essential to the successful performance of this position. Employee with irregular attendance will be subject to disciplinary action, up to and including termination of employment. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. Upon employment, all employees are required to fully comply with Millennium's rules and regulations for the safe and efficient operation of hotel facilities. Employees who violate Hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment. SUPPORTIVE FUNCTIONS: In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the hotel. Assist Room attendants with removal of trash and linen from guest rooms during high occupancy turnover. Assist the shampooer with relocation of furniture. Respond to guest questions. Provide guest assistance, directions and information as requested. Report all suspicious persons or activities, hazardous conditions, etc. to the Manager on Duty, your department manager or supervisor. Provide instruction and/or guidance for guest and employee on safety in fire or other emergency situations. Other duties as assigned such as assisting Room Attendants and other employees when requested. SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY The individual must possess the following job knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities. Knowledge of stain removal and chemical cleaning agents and operation of different types of equipment. Ability to lift, bend, stoop, walk, push or pull heavy equipment and stand for extended periods of time. Lifting may include furniture or equipment weighing up to 100lb.(??) Ability to comprehend and follow instructions from supervisor. Ability to learn and apply Hazardous Chemical and training standards during new hire introductory period. Basic ability to comprehend English language sufficient to understand and communicate information for reasons such as safety and security, e.g. Product safety labels and emergency instructions. Qualifications QUALIFICATION STANDARDS Working Environment / Physical Activities: Inside with protection from weather but not necessarily changes in temperature. Physical activities include lifting 50lbs maximum with frequent lifting and or carrying of objects weighing up to 25 pounds. Walking, talking, seeing, hearing, carrying, lifting, climbing, balancing, stooping, reaching, stretching, handling, feeling, bending, kneeling. Considerable repetitive motion of back, shoulders and arms. Education: Any combination of education and experience that provide the required knowledge, skills and abilities. Experience: Previous janitorial housekeeping experience preferred. Licenses or certificates: No special license required. Grooming: All employees must maintain a neat, clean and well-groomed appearance as outlined in the Millennium Maxwell House Hotel Employee Handbook. Other: None

Functions as the primary strategic business leader of the property with responsibility for all aspects of the operation, including guest and employee satisfaction, human resources, financial performance, sales and revenue generation and delivering a return on investment to both Marriott International and property ownership. Drives implementation of the Renaissance brand service strategy and brand initiatives with the objective of meeting or exceeding guest expectations, increased profit and market share. Holds property leadership team accountable for strategy execution and guides their individual professional development. The position ensures Marriott International sales engines are leveraged and initiates independent and proactive sales activities, when appropriate, to generate demand. Verifies that the objectives and goals of Marriott and property owner work together to achieve Renaissance brand positioning and success. Builds owner loyalty through proactive communication, setting and managing expectations and delivering solid business results. The position is actively involved in the local community and builds strong relationships with local officials, businesses, and customers. Represents Marriott and Renaissance brand values in all leadership actions. CANDIDATE PROFILE Education and Experience * 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 8 years' experience in the management operations, sales and marketing, or related professional area. OR * 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 6 years' experience in the management operations, sales and marketing, or related professional area. Preferred: * General Manager experience with emphasis on Boutique and Luxury. * Ability to work flexible hours including weekends, holidays and late nights. * Property industry work experience, demonstrating progressive career growth and a pattern of exceptional performance. JOB SPECIFIC TASKS Business Strategy Development Stays current with industry trends and monitors strengths and weakness of competition; explores new business opportunities; develops business plans designed to maximize property customer satisfaction, profitability, and market share; verifies that property business plans are aligned with Marriott and Renaissance brand business strategies; translates Renaissance global strategic plan into one that can be executed on property. Business Strategy Execution Executes business plans designed to maximize property customer satisfaction, profitability, and market share; verifies that property business plans and employees are aligned with Marriott and Renaissance brand business strategies; holds property leadership team accountable for successful delivery of business plans; experiments with new ideas and takes calculated risks to improve guest satisfaction and profitability; evaluates the success of property business strategies to inform future business plan enhancements; drives business plans and actions to have a positive impact on property performance. Sales and Marketing Works closely with Sales and Marketing team to develop revenue generating strategies for property; identifies new business leads, develops tailored sales approach, and actively pursues leads with Sales and Marketing team; verifies that sales and marketing strategy is aligned with brand strategy and is effectively executed against established goals; verifies that property leaders understand and leverage Marriott demand engines to full potential; augments guest preference for property through booking ease and quality interactions with sales force. Talent Management and Organizational Capability Creates a cohesive and high-performance Executive Committee that continuously strives for positive results and improvement; coaches Executive Committee by providing specific feedback and holds them accountable for performance; creates learning and development opportunities for employees; creates and effectively executes development plans for both direct reports based on their individual strengths, development needs, and career aspirations; verifies that all managers are doing the same for their direct reports; identifies resource needs to strengthen property team; creates succession plans for future job openings; actively supports the staffing process; drives for effective work processes, systems and teamwork to maximize individual and overall property performance. Brand Champion Serves as a passionate brand advocate and verifies that the intent of the brand is pulled through in the guest experience; communicates a clear and consistent message regarding property and Renaissance brand goals to employees, property leadership team, and owners; serves as a role model by demonstrating exceptional work ethic and service delivery for all employees on property; champions change; inspires and motivates team to achieve operational excellence; represents Marriott and Renaissance brand values in all leadership actions. Business Information Analysis Reviews business related data such as market share, financial performance, inventory, employee engagement, and customer satisfaction; analyzes business information to proactively address changing market conditions, ensure property operates within budgetary guidelines, and achieves profit margin goals; uses business information to identify indicators of product and service successes and opportunities for improvement; integrates business information into business plans. Employee and Labor Relations Verifies that all employees are treated fairly, and with respect, and handles any gaps that are discovered; builds rapport with employees by fostering an environment of open communication and spending time with employees on the frontlines; makes self available to employees ("open door policy"); ensures pay and benefits are appropriate for labor market; celebrates the success of employees in a public way; works with Human Resources to maximize employee engagement and monitor local labor environment to address issues as needed. Revenue Management Works with Revenue Management team to develop effective pricing strategies, balancing seasonality, economy, customer segments, property objectives and customer satisfaction; established revenue strategy that supports Renaissance brand positioning in local market; monitors demand forecasting and revenue practices to maximize yield; identifies ways to grow occupancy, RevPAR, and market share by researching and staying aware of competitor strategies; controls labor and capital expenses. Owner Relations Builds strong rapport with property owners through proactive and on-going communication; keeps owner informed of brand initiatives and guest experiences; provides owners with in-depth analysis of property performance, incorporating guest, financial and employee business data; manages an effective balance between owner interests and Marriott/Renaissance brand interests and develops solutions that create value for both; develops and effectively promotes ideas for improving property service and profitability to ownership. Customer and Public Relations Management Interacts with guests and other customers on a frequent basis to obtain feedback about their experiences on property; utilizes guest/customer feedback to recognize outstanding employee service performance and improve service delivery; emphasizes and holds leadership team accountable for addressing service failures or potential service failures, and for developing innovative ways to exceed guest expectations; establishes presence in the market by actively promoting an exemplary property/brand image, involving oneself in the local community, and by developing strategic alliances with local officials, businesses, and customers; anticipates needs of large groups or high profile guests in order to deliver flawless service; verifies that products, services, and events attain the appropriate publicity ("PR buzz"). Company/Brand Policy, Procedures, and Standards Compliance Verifies property compliance with legal, safety, operations, labor, and Marriott and Renaissance brand product and service standards; conducts both routine and short-notice quality assurance audits with specific departments; holds employees accountable for performing audits on a regular basis; conducts detailed walk-throughs to ensure building, public areas, kitchen, and grounds are well-maintained, safe, and meet or exceed guest expectations; verifies that employees are appropriately trained and performing to standard. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Job Description The role of the Front Desk Manager / Guest Service Manager is to manage all aspects of the front office, for example guest registration, bell services, business center, telephone services, concierge services, and guest reservations to deliver a guest experience that is unique and brings the brand to life. The role requires an in depth understanding of the hotel industry, the local area and the key drivers of guest satisfaction. The delivery of “Uncompromised Service” begins at the front desk and the Front Desk Manager is responsible for managing all aspects of the front desk and its staff. Examples include guest registration, bell services, business centre, telephone services, concierge services, and guest reservations. The performance of the front desk also has an impact on profitability and the Front Desk Manager is responsible for watching rates and managing opportunities to upsell. The Front Desk Manager is a key part of creating a culture of service at the hotel and is responsible for teaching and building that culture of service to his/her direct reports and the rest of the hotel staff. Duties and Responsibilities Your responsibilities are diverse in nature and include, but are not limited to: Ensure guests are greeted upon arrival by making time to interact effectively with guests. Respond appropriately to guest complaints, solicit feedback and build relationships drive continuous improvement in guest satisfaction. Ensure front office staff provides guests with prompt service, professional attention and personal recognition. Conduct routine inspections of the front office and public areas and take immediate actions to correct any deficiencies. Check billing instructions and guest credit for compliance with hotel credit policy and ensure all transactions are handled in a secure manner. Help oversee night audit function and preparation of daily night audit packages. Develop plans to increase occupancy and ADR through walk-ins and upselling at the front desk Help manage day-to-day staffing requirements, plan and assign work, and establish performance and development goals for team members. Provide mentoring, coaching and regular feedback to help manage conflict and improve team member performance. Educate and train team members in compliance with federal, state and local laws and safety regulations. Ensure staff is properly trained and has the tools and equipment to carry out job duties. Ensure staff is properly trained on systems, security and cash handling procedures, and service and quality standards. Train team members on safety procedures and serve as a central communications point during emergency/crisis situations; develop and maintain relationships with local fire, police, and emergency personnel. Participate in the preparation of the annual departmental operating budget and financial plans. Monitor budget and control labour costs and expenses with a focus on rate strategy, building initiatives and inventory management. Perform other duties as assigned. May also serve as manager on duty. Accountability The Front Desk Manager will report directly to the Assistant General Manager and/or General Manager. Primary duties will include the exercise of discretion and independent judgement with respect to matters of significance include room sales, cost control and overall guest experience. Primary duties are to include suggesting and recommending direct reports for hiring, firing, advancement and promotion to the AGM or GM, with his/her recommendation holding particular weight. Primary duties will involve customarily and regularly directing the work of Front Desk Staff and Night Audit Staff who will report directly to him/her. Primary duties include managing the Front Desk department of the property. Primary duties include performance of non-manual work related to the hospitality and service operations of the business. The Front Desk Manager will be part of the senior management team at the hotel and eligible for serving as Manager on Duty. Qualifications and Requirements Bachelor's degree / higher education qualification / equivalent in marketing or related field, and four or more years' experience in a hospitality role or equivalent combination of education or experience. The Front Desk Manager will be responsible for managing Front Desk Staff and Night Audit Staff. Will be eligible to serve as Manager on Duty. This position will also require access to a personal telephone in case of emergency or offsite need and access to internet for email communication. Benefits Family Focused Culture Development and Promotion Opportunities Competitive Pay Health, Vision, Dental and Supplemental Insurance Paid Vacation and Holiday Pay 401k About Tara and Uncompromised Hospitality Tara owns, develops, and manages all of its hotels. Our family's business was started in 2003 with a single hotel. We still operate that hotel today along with many others including the one you are interested in working at. We believe this long-term ownership model aligns us with our Guests and our Team Members and helps us get closer to executing our mission. Our mission is to Deliver Uncompromised Hospitality . Recruiting, training and developing outstanding Team Members is the only way to do this. We believe that the hospitality industry is fundamentally about people. People are central to the success of our organization. That means that no matter your role or title, you have a role in the success of your hotel and ultimately the entire organization. Regardless of your position, a Guest Services Agent, a Room Attendant, or a Breakfast Server, we share the common mission of Delivering Uncompromised Hospitality . Our hotels need talented individuals to accomplish this mission. We also want our Team Members to be personally successful and it is our goal to help them develop as they progress in the hospitality industry. As a growing company we recognize the need for talented individuals and are always looking for those that show potential to grow along with us. Tara views its Team Members as being an integral part of the company. Their commitment to guest satisfaction and attention to detail is needed to ensure that we Deliver Uncompromised Hospitality .

Nashville Hotel The Omni Nashville Hotel was specially created to be an authentic expression of Nashville's vibrant music culture. Across from the new Music City Center, the luxury hotel is a one-of-a-kind experience, fully integrated with an expansion of the Country Music Hall of Fame and Museum on four levels. Located on Fifth Avenue between Demonbreun and Korean Veterans Blvd. The Omni Nashville Hotel design is a modern expression of the city's distinct character, incorporating natural materials, exposed steel and regional limestone. The multi-story hotel and expanded museum shares meeting and entertainment space and brings additional restaurants and retail venues to this dynamic destination in downtown Nashville. The Omni Nashville Hotel's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Nashville may be your perfect match. Job Description Omni Nashville Hotel is excited to offer competitive wages and benefits, growth opportunities, paid time off, and hotel stay discounts! If you love hospitality, and have a passion to serve others then you'll love working with the Omni Nashville Hotel - apply today! To effectively oversee all operations relating to the Front Office, Guest Services, and Ideal Services departments resulting in high levels of guest satisfaction, and associate development. Responsibilities Ensure Four Diamond standards and consistent levels of guest satisfaction are met. Ensure all arriving and departing guests are treated with maximum courtesy and are served expeditiously by Front Office staff (proper posting of staff, grooming standards, MOS standards being followed) Walk all V1 guestrooms prior to guest arrival. Ensure placement of amenities and preferences. Monitor all guest requests to ensure they are met within the prescribed time limits. Ensure all needed reports and checklists are run and completed. Continued training done with all associates - conducting four Moments of Service on each associate, per month. Communicate with all department managers daily. Communicate all hotel, guest, and group information to associates daily. Handle all guest complaints maintaining a satisfactory impression with the guest. Become familiar with all hotel operating systems and programs. Complete weekly supply inventory and order front office supplies and uniforms. Complete rate discrepancy report. Complete balance reports and credit check reports daily. Adhere to all Systems and Controls of the Front Office, and appropriate areas of responsibilities. Create schedules and monitor staffing levels according to business cycles. Recruit, interview, hire, and train Front Office line and management associates. Effectively coach and counsel associates as needed and complete performance evaluations. Possess a thorough familiarity with the Select Guest program. Provide required SG training to staff. Effectively engage in the service recovery process, handling all guest concerns efficiently and to the satisfaction of the guests. Responsible for scheduling and facilitating monthly OST meetings including agenda development and execution (one training hour per month and meeting minutes on file in HR monthly). Responsible for ensuring all Omni Standards are applied regarding new hire training paperwork and orientation, disciplinary procedures, uniform issuance. Responsible for payroll: Kronos edits, corrections, job coding and terminations. To ensure accurate scheduling based upon occupancy forecasting. To ensure proper daily meetings are held for the staff and all MOS audits are completed monthly. To be thoroughly acquainted with all check-in and check-out procedures and policies, including familiarity with all hotel amenities and local attractions. Responsible for the efficiency of the Select Guest Program including ordering cards, amenities, and daily uploading of SG database to ensure stays are credited toward program rewards. Responsible for initiating purchase orders through Birchstreet Procurement Software and accurate checkbook maintenance. Represent the Omni Brand and Culture at all times; meeting the expectations outlined in the Omni leadership competencies. Reinforce and train associates on Power of One and Power of Engagement principles. Be actively engaged with our guests and hotel associates, demonstrating, and rewarding Power of One behaviors. Support a positive work environment of employee growth and development, interdepartmental teamwork, and exceptional customer service. Qualifications 3 years hotel Front Office and/or Guest Services Management experience required. Department Head experience in other Rooms Department may also be considered as Rooms Department Head experience is strongly preferred. Previous leadership experience in an upscale, full-service hotel environment with a strong understanding of front office hotel procedures and practices required. Exceptional knowledge and understanding of front office operations, to include cash handling, computation of accurate mathematical calculations, check in, check out, walk procedures, managing room availability, upsell procedures, special needs of VIP guests, room assignments, and safety standards. Proven leadership skills and must be able to delegate, effectively train, develop, and motivate staff. Ability to teach employees importance of, and how to interact with internal/external guests and courteously solve internal requests. Able to set priorities for the Front Office team and provide feedback to others that enhances performance. Prior experience managing schedules, payroll, service recovery and associate relations matters required. Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management, and co-workers, both in person and by telephone Strong organizational skills with the ability to multi-task and provide guest follow up in a fast-paced environment. Ability to work well under pressure, dealing with many arrivals and departures within a short period of time. Ability to handle stressful situations, while maintaining a calm and welcoming demeanor. Developed computer proficiencies, OPERA experience a plus. Must be able to work a variety of shifts, including weekends and holidays. Move, bend, lift, carry, push, pull, and place objects weighing up to 30 pounds without assistance. Stand or walk for an extended period or for an entire work shift. Requires repetitive motion, including utilizing telephone/computer for an extended period or for an entire shift. Omni Hotels & Resorts is an equal opportunity employer. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: Write your own music city story. Let us show you the real Nashville, connecting you to the creative spirit of the city's artisans. Four Seasons is the new social hub of downtown Nashville's SoBro neighbourhood, just steps from music, sports and entertainment. Feel the rhythm of our vibrant restaurants and event spaces, and the harmony of our Spa and rooftop pool - celebrating nature with views of the Cumberland River and Riverfront Park. With unparalleled Four Seasons service and warm Southern hospitality, we'll inspire a truly authentic experience of Music City. Summary Opening Date: November 1st, 2022 Hotel: 235 Guest Rooms (Including 42 suites) Private Residences: Private Residences Unique Hotel Elements: Overview: A striking 40-story glass tower blending urban sophistication with eco-conscious design. Four Seasons Hotel and Private Residences Nashville is the social hub of SoBro, steps from Broadway's vibrant music, sports, and entertainment scene. Guests enjoy dynamic dining, a serene spa, and a rooftop pool with sweeping views of the Cumberland River. Guest Rooms: Hotel accommodations span the 7th to 14th floors of the building. Residences: Spanning floors 15 through 40, the Hotel features a mix of 144 residential units, consisting of 36 one-bedroom, 80 two-bedroom and 20 three-bedroom units, in addition to eight half-floor three-bedroom penthouse units. Dining: Mimo closed November 16th, 2025 & BACCO opens March 20th, 2026 BACCO Restaurant and Bar - A Tuscan steakhouse with a spirited atmosphere and curated libations. Rivière Rooftop - Inspired by the sights, sounds and flavors of the Mediterranean Riviera, Rivière Rooftop offers a poolside[1]friendly menu during the day and a full dinner menu in the evening. Located on the 7th-floor pool deck. Spa - Six treatment rooms - including a couple's suite - all with floor-to-ceiling windows. Fitness Center - designed in partnership with celebrity trainer and Four Seasons Global Fitness Advisor Harley Pasternak. Salon Services - Experience the expertise of Nashville's finest hair stylists and nail care technicians. Pool - Pool terrace located on the 7th floor with all-day sun and a spectacular panorama of the skyline. Meeting and Events - 25,330 sq. ft. of flexible venues with floor-to-ceiling windows, city and river views, and cutting-edge technology. View of Needs Ideally proven track record as an existing Hotel/Resort Manager, or possibly strong Director of Food and Beverage. Highly engaged, motivated leader who is results-oriented and elevates a diverse team. Strong financial business acumen and relationship management skills. Ability to drive and inspire operational excellence across all departments. Well-rounded operational knowledge with depth of Food & Beverage experience, given oversight of BACCO Restaurant & Bar, In-Room Dining, Banquets, and Riviere Rooftop. Have trusted rapport with ownership and asset manager. HM must be Guest Centric and visible throughout the Hotel and community. Residential experience is a plus, ability to build strong connections with residence owners is critical. Current Leadership Requirements General Operational leader who understands the hotel's position in the Nashville luxury market and within the broader Four Seasons portfolio. Ability to work collaboratively and position the hotel correctly for both ownership and Four Seasons. High emotional intelligence (EQ) for relationship management across all stakeholders (internal teams, ownership, guests, and brand). Proactive influencer and future-focused leader who can execute strategic plans that enhance profitability, brand leadership, and guest satisfaction. People Agile and dynamic leader who inspires and motivates across all departments. Influential in developing a junior yet engaged leadership team with a strong focus on luxury service standards. Embrace shared services model and flexible work arrangements. Mindset focused on employee experience with a consistent “great place to work” culture at all levels. Partner closely with Director of People & Culture on staffing, morale, and retention strategies. Product Attention to Detail / Style Component is very important / product innovation / creativity / maintenance of product. Delivery of exceptional service and innovative products across Rooms, F&B, and Engineering. Maintenance of the product follow up and timely completion of corrective actions. Continuous engagement with stakeholders and diligent follow-up on product and service. Strong ability to connect within the local community and major influencers. Profit Proactive influencer of business direction; capable of establishing and communicating clear vision and strategy. Ability to drive a culture of profitability through revenue enhancement and cost optimization. Lead BACCO Restaurant & Bar revenue drive. Adaptability to changing business environments and leadership in efficient financial management. Ability to drive a culture of focus Partner with GM on budgeting, audits, and financial reviews. Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - ************************************************************************************************

Compensation Type Yearly Highgate Hotels Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. **************** Location The Joseph Hotel - Nashville Overview The Director of Front Office is responsible for ensuring the operation of Guest Services, Valet, and Front Desk service in an attentive, friendly, efficient and courteous manner, providing all guests with quality service while maximizing room revenue and productivity, and developing managers and employees. This position will also be a liaison to leased restaurant and retail operations that are based in the hotel. Responsibilities Employees must, at all times, be attentive, friendly, helpful, and courteous to all guests, managers, and fellow employees. Respond to all guest requests, problems, complaints and/or accidents arising in person or through reservations, comment cards, letters and/or phone calls, in an attentive, courteous and efficient manner. Follow up to ensure guest satisfaction. Motivate, coach, counsel and discipline all assigned personnel according to hotel standards. Prepare and conduct all front-of-house interviews and follow hiring procedures according to SOP's. Actively support Human Resources with recruiting efforts. Ensure that all managers are in compliance with the standards in their interviewing and hiring procedures. Develop employee morale and ensure training of Rooms Division personnel. Maintain a professional working relationship and promote open lines of communication with managers, employees and other departments. Ensure implementation of all Highgate Hotel policies and house rules. Understand hospitality terms. Ensure sign off of all Service Standards by Position competencies for Rooms division managers. Monitor completion of the Service Standards by Position Training Checklists for hourly staff. Monitor oversold dates to ensure the maximization of rooms revenue. Tour rooms operating departments daily, greeting employees and soliciting feedback. Ensure compliance effective training according to Highgate Hotel standards. Attend daily and monthly meetings. Monitor and support Hyatt programs such as GEM and Gold Passport. Monitor expenses to ensure expense control and maximize profit, using checkbook accounting as a control mechanism. Monitor and ensure compliance with SOP's. Conduct walk-throughs of public areas and guestrooms to ensure that cleanliness and maintenance standards are met. Coordinate major projects such as renovations, capital expenditures, equipment change-overs, etc. Conduct weekly meeting, including a monthly financial review. Perform performance reviews according to SOP, and ensure that managers are in compliance with the standards in their administration of performance reviews to their employees. Monitor labor expenses through schedule approval process and ensure budgeted productivity. Prepare department heads for succession through development of their need areas. Prepare the Rooms Division annual budget, Communications and Other Income. Participate in required M.O.D. program as scheduled. Operate all aspects of the Front Office computer system, including software maintenance, report generation and analysis, and simple programming. Monitor proper operation Synergy MMS and ensure proper internal and external follow up to requests. Assist in preparation of revenue and occupancy forecasting. Efficiently and professionally communicate with hotel staff. Coordinate all aspects of the ongoing implementation of the Highgate Hotel philosophy of service. Be knowledgeable of the current corporate marketing programs and the standards and procedures for each. Ensure that staff is knowledgeable in understanding and implementing corporate programs. Monitor all V.I.P.'s, special guests and req Qualifications At least 6 years of progressive experience in a hotel or a related field; or a 4-year college degree and at least 2 years of related experience; or a 2-year college degree and 4 or more years of related experience. Previous Front Office management experience is required. Must be proficient in MS Excel and MS Word. Long hours sometimes required. Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner. Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. Must be able to multitask and prioritize departmental functions to meet deadlines. Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner. Attend all hotel required meetings and trainings. Participate in M.O.D. coverage as required. Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel. Maintain high standards of personal appearance and grooming. Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations. Maximize efforts towards productivity, identify problem areas and assist in implementing solutions. Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary. Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives. Must be able to maintain confidentiality of information

Functions as the primary strategic business leader of the property with responsibility for all aspects of the operation, including guest and employee satisfaction, human resources, financial performance, sales and revenue generation and delivering a return on investment to both Marriott International and property ownership. Drives implementation of the Renaissance brand service strategy and brand initiatives with the objective of meeting or exceeding guest expectations, increased profit and market share. Holds property leadership team accountable for strategy execution and guides their individual professional development. The position ensures Marriott International sales engines are leveraged and initiates independent and proactive sales activities, when appropriate, to generate demand. Verifies that the objectives and goals of Marriott and property owner work together to achieve Renaissance brand positioning and success. Builds owner loyalty through proactive communication, setting and managing expectations and delivering solid business results. The position is actively involved in the local community and builds strong relationships with local officials, businesses, and customers. Represents Marriott and Renaissance brand values in all leadership actions. CANDIDATE PROFILE Education and Experience • 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 8 years' experience in the management operations, sales and marketing, or related professional area. OR • 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 6 years' experience in the management operations, sales and marketing, or related professional area. Preferred: • General Manager experience with emphasis on Boutique and Luxury. • Ability to work flexible hours including weekends, holidays and late nights. • Property industry work experience, demonstrating progressive career growth and a pattern of exceptional performance. JOB SPECIFIC TASKS Business Strategy Development Stays current with industry trends and monitors strengths and weakness of competition; explores new business opportunities; develops business plans designed to maximize property customer satisfaction, profitability, and market share; verifies that property business plans are aligned with Marriott and Renaissance brand business strategies; translates Renaissance global strategic plan into one that can be executed on property. Business Strategy Execution Executes business plans designed to maximize property customer satisfaction, profitability, and market share; verifies that property business plans and employees are aligned with Marriott and Renaissance brand business strategies; holds property leadership team accountable for successful delivery of business plans; experiments with new ideas and takes calculated risks to improve guest satisfaction and profitability; evaluates the success of property business strategies to inform future business plan enhancements; drives business plans and actions to have a positive impact on property performance. Sales and Marketing Works closely with Sales and Marketing team to develop revenue generating strategies for property; identifies new business leads, develops tailored sales approach, and actively pursues leads with Sales and Marketing team; verifies that sales and marketing strategy is aligned with brand strategy and is effectively executed against established goals; verifies that property leaders understand and leverage Marriott demand engines to full potential; augments guest preference for property through booking ease and quality interactions with sales force. Talent Management and Organizational Capability Creates a cohesive and high-performance Executive Committee that continuously strives for positive results and improvement; coaches Executive Committee by providing specific feedback and holds them accountable for performance; creates learning and development opportunities for employees; creates and effectively executes development plans for both direct reports based on their individual strengths, development needs, and career aspirations; verifies that all managers are doing the same for their direct reports; identifies resource needs to strengthen property team; creates succession plans for future job openings; actively supports the staffing process; drives for effective work processes, systems and teamwork to maximize individual and overall property performance. Brand Champion Serves as a passionate brand advocate and verifies that the intent of the brand is pulled through in the guest experience; communicates a clear and consistent message regarding property and Renaissance brand goals to employees, property leadership team, and owners; serves as a role model by demonstrating exceptional work ethic and service delivery for all employees on property; champions change; inspires and motivates team to achieve operational excellence; represents Marriott and Renaissance brand values in all leadership actions. Business Information Analysis Reviews business related data such as market share, financial performance, inventory, employee engagement, and customer satisfaction; analyzes business information to proactively address changing market conditions, ensure property operates within budgetary guidelines, and achieves profit margin goals; uses business information to identify indicators of product and service successes and opportunities for improvement; integrates business information into business plans. Employee and Labor Relations Verifies that all employees are treated fairly, and with respect, and handles any gaps that are discovered; builds rapport with employees by fostering an environment of open communication and spending time with employees on the frontlines; makes self available to employees (“open door policy”); ensures pay and benefits are appropriate for labor market; celebrates the success of employees in a public way; works with Human Resources to maximize employee engagement and monitor local labor environment to address issues as needed. Revenue Management Works with Revenue Management team to develop effective pricing strategies, balancing seasonality, economy, customer segments, property objectives and customer satisfaction; established revenue strategy that supports Renaissance brand positioning in local market; monitors demand forecasting and revenue practices to maximize yield; identifies ways to grow occupancy, RevPAR, and market share by researching and staying aware of competitor strategies; controls labor and capital expenses. Owner Relations Builds strong rapport with property owners through proactive and on-going communication; keeps owner informed of brand initiatives and guest experiences; provides owners with in-depth analysis of property performance, incorporating guest, financial and employee business data; manages an effective balance between owner interests and Marriott/Renaissance brand interests and develops solutions that create value for both; develops and effectively promotes ideas for improving property service and profitability to ownership. Customer and Public Relations Management Interacts with guests and other customers on a frequent basis to obtain feedback about their experiences on property; utilizes guest/customer feedback to recognize outstanding employee service performance and improve service delivery; emphasizes and holds leadership team accountable for addressing service failures or potential service failures, and for developing innovative ways to exceed guest expectations; establishes presence in the market by actively promoting an exemplary property/brand image, involving oneself in the local community, and by developing strategic alliances with local officials, businesses, and customers; anticipates needs of large groups or high profile guests in order to deliver flawless service; verifies that products, services, and events attain the appropriate publicity (“PR buzz”). Company/Brand Policy, Procedures, and Standards Compliance Verifies property compliance with legal, safety, operations, labor, and Marriott and Renaissance brand product and service standards; conducts both routine and short-notice quality assurance audits with specific departments; holds employees accountable for performing audits on a regular basis; conducts detailed walk-throughs to ensure building, public areas, kitchen, and grounds are well-maintained, safe, and meet or exceed guest expectations; verifies that employees are appropriately trained and performing to standard. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Job DescriptionOur hotel is seeking a highly motivated and passionate Operations Manager to join our team. The Operations Manager responsibilities will consist of overseeing all food and beverage operations, housekeeping, and maintenance. The ideal candidate for this position will have a background in hotels and F&B with prior experience managing a fast-paced kitchen staff. Apply in person or submit your resume!Responsibilities Effectively and professionally communicates with departments and GM Must be hands on and will be required to step in to work F&B shifts during slow seasons Oversee maintenance department to ensure PM's are completed correctly, assist to review work orders and determine outside needs Prepares for periodic, walk through/visual inspections of all property assets to determine condition, establish maintenance priorities and highlight need for improvement areas Informs management of hazardous situations, emergencies or threats to the safety and security of hotel guests, staff and assets Manage the activity of the restaurant & banquet catering events Train staff on preparing food, presenting food, and providing the highest quality to guests Closely monitor inventory (beer/liquor/wine/food & linen/terry and guest supply) to ensure no theft and minimize wastage Improve profitability by increasing revenues, customer satisfaction and staff productivity. Control budgets by planning and monitoring expenditures, prices, cash flow, and sales volumes; develop control procedures; monitor results. Make decisions about the most appropriate methods and procedures for maintaining financial records based on internal controls, professional standards, and applicable regulations. Planning the marketing, promotional activities and operational activities of the restaurant. Oversee housekeeping operations in accordance with established guest service, quality and sustainability standards. Inspect guest rooms, public areas and grounds for cleanliness, appearance and safety. Observe and monitor staff performance to ensure efficient operations and adherence to policies and procedures. Ensure Public space is clean and bathrooms/pool/fitness is stocked at all times for guest amenities Be aware of and communicate guest service scores to drive improvement and higher guest satisfaction. Perform other duties as requested by management. Will be required to work nights, weekends and holidays Will be required to work in a fast-paced environment Benefits Medical, Dental, and Vision Insurance for Full Time Staff Life Insurance for Full Time Staff 401(k) Retirement Plan Paid Time Off Employee discount Required Skills Organized with a sense of urgency Competitive, self-motivated and a self-starter. Leadership skills including problem solving and ability to multi-task Attention to detail, good follow through, and communication skills Previous hotel experience preferred Previous restaurant experience preferred

Nashville Hotel The Omni Nashville Hotel was specially created to be an authentic expression of Nashville's vibrant music culture. Across from the new Music City Center, the luxury hotel is a one-of-a-kind experience, fully integrated with an expansion of the Country Music Hall of Fame and Museum on four levels. Located on Fifth Avenue between Demonbreun and Korean Veterans Blvd. The Omni Nashville Hotel design is a modern expression of the city's distinct character, incorporating natural materials, exposed steel and regional limestone. The multi-story hotel and expanded museum shares meeting and entertainment space and brings additional restaurants and retail venues to this dynamic destination in downtown Nashville. The Omni Nashville Hotel's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Nashville may be your perfect match. Job Description Omni Nashville Hotel is excited to offer competitive wages and benefits, growth opportunities, paid time off, and hotel stay discounts! If you love hospitality, and have a passion to serve others then you'll love working with the Omni Nashville Hotel - apply today! To effectively oversee all operations relating to the Front Office, Guest Services, and Ideal Services departments resulting in high levels of guest satisfaction, and associate development. Responsibilities * Ensure Four Diamond standards and consistent levels of guest satisfaction are met. * Ensure all arriving and departing guests are treated with maximum courtesy and are served expeditiously by Front Office staff (proper posting of staff, grooming standards, MOS standards being followed) * Walk all V1 guestrooms prior to guest arrival. Ensure placement of amenities and preferences. * Monitor all guest requests to ensure they are met within the prescribed time limits. * Ensure all needed reports and checklists are run and completed. * Continued training done with all associates - conducting four Moments of Service on each associate, per month. * Communicate with all department managers daily. * Communicate all hotel, guest, and group information to associates daily. * Handle all guest complaints maintaining a satisfactory impression with the guest. * Become familiar with all hotel operating systems and programs. * Complete weekly supply inventory and order front office supplies and uniforms. * Complete rate discrepancy report. * Complete balance reports and credit check reports daily. * Adhere to all Systems and Controls of the Front Office, and appropriate areas of responsibilities. * Create schedules and monitor staffing levels according to business cycles. * Recruit, interview, hire, and train Front Office line and management associates. * Effectively coach and counsel associates as needed and complete performance evaluations. * Possess a thorough familiarity with the Select Guest program. Provide required SG training to staff. * Effectively engage in the service recovery process, handling all guest concerns efficiently and to the satisfaction of the guests. * Responsible for scheduling and facilitating monthly OST meetings including agenda development and execution (one training hour per month and meeting minutes on file in HR monthly). * Responsible for ensuring all Omni Standards are applied regarding new hire training paperwork and orientation, disciplinary procedures, uniform issuance. * Responsible for payroll: Kronos edits, corrections, job coding and terminations. * To ensure accurate scheduling based upon occupancy forecasting. * To ensure proper daily meetings are held for the staff and all MOS audits are completed monthly. * To be thoroughly acquainted with all check-in and check-out procedures and policies, including familiarity with all hotel amenities and local attractions. * Responsible for the efficiency of the Select Guest Program including ordering cards, amenities, and daily uploading of SG database to ensure stays are credited toward program rewards. * Responsible for initiating purchase orders through Birchstreet Procurement Software and accurate checkbook maintenance. * Represent the Omni Brand and Culture at all times; meeting the expectations outlined in the Omni leadership competencies. Reinforce and train associates on Power of One and Power of Engagement principles. * Be actively engaged with our guests and hotel associates, demonstrating, and rewarding Power of One behaviors. * Support a positive work environment of employee growth and development, interdepartmental teamwork, and exceptional customer service. Qualifications * 3 years hotel Front Office and/or Guest Services Management experience required. Department Head experience in other Rooms Department may also be considered as Rooms Department Head experience is strongly preferred. * Previous leadership experience in an upscale, full-service hotel environment with a strong understanding of front office hotel procedures and practices required. * Exceptional knowledge and understanding of front office operations, to include cash handling, computation of accurate mathematical calculations, check in, check out, walk procedures, managing room availability, upsell procedures, special needs of VIP guests, room assignments, and safety standards. * Proven leadership skills and must be able to delegate, effectively train, develop, and motivate staff. * Ability to teach employees importance of, and how to interact with internal/external guests and courteously solve internal requests. * Able to set priorities for the Front Office team and provide feedback to others that enhances performance. * Prior experience managing schedules, payroll, service recovery and associate relations matters required. * Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management, and co-workers, both in person and by telephone * Strong organizational skills with the ability to multi-task and provide guest follow up in a fast-paced environment. * Ability to work well under pressure, dealing with many arrivals and departures within a short period of time. * Ability to handle stressful situations, while maintaining a calm and welcoming demeanor. * Developed computer proficiencies, OPERA experience a plus. * Must be able to work a variety of shifts, including weekends and holidays. * Move, bend, lift, carry, push, pull, and place objects weighing up to 30 pounds without assistance. * Stand or walk for an extended period or for an entire work shift. * Requires repetitive motion, including utilizing telephone/computer for an extended period or for an entire shift. Omni Hotels & Resorts is an equal opportunity employer. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.

The Bankers Alley Hotel, Tapestry Collection by Hilton is looking for their next Sales Manager to join their team. The Bankers Alley Hotel offers 124 stylish guestrooms and 10,000 square feet of versatile meeting space. Our vision is to create a distinctive hospitality experience that tells a memorable story and fosters genuine connections between every guest and the best of Nashville - its culture, art, people, and iconic vibe. Our ideal candidate has at least one year of group sales experience at a similarly sized property. They are hungry for success, highly motivated, and skilled at overcoming objections. This individual excels at prospecting and uncovering new business opportunities, is driven to exceed goals, and thrives in a fast-paced, results-oriented environment. Candidates should have in-market and have experience in BT markets and local accounts. Shift Pattern\: This role is primarily Monday - Friday 8\:30am - 5\:00pm with the ability to be flexible with their time to accommodate any client engagement events and site inspections. Pay Rate\: This role is a salaried role with a competitive salary and qualifies for a bonus incentive program. The Benefits - Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as: Access to pay when you need it through DailyPay Medical Insurance Coverage - for you and your family Mental health resources including Employee Assistance Program Best-in-Class Paid Time Off (PTO) Go Hilton travel program\: 100 nights of discounted travel Parental leave to support new parents Debt-Free Education\: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including\: college degrees and professional certifications* 401K plan and company match to help save for your retirement Hilton Shares\: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount Career growth and development Team Member Resource Groups Recognition and rewards programs * Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable. What will I be doing? The sales office in a hotel is a fast-paced, ever-changing environment and is a true launching pad for those who aspire to grow their careers in hospitality. Specifically, you would be responsible for performing the following tasks to the highest standards: Research, solicit and generate new leads for group opportunities through database research and proactive sales efforts, maximizing new room revenue streams, to meet and exceed lead generation goals. Represent the hotel in the development of market segment(s) and new customer relationships while maintaining existing relations with assigned accounts. Consistently strives to maximize revenue and profitability for all hotel revenue streams. Develop a business strategy by analyzing historical, current and future hotel and market trends, implementing marketing initiatives to capture the maximum amount of lead revenue to meet and exceed sales goals. This role requires strong sales, communication, and networking skills. The ability to demonstrate a deep understanding of customer needs and then apply a disciplined approach to qualify, negotiate and secure new revenue for the hotel. Customer and Account Management - Apply strong sales skills to create customer value. Differentiate Hilton from the competition and bring clear value to customers and the organizations they represent. Prospecting - Demonstrate a mastery of the prospecting process. Identify potential customers. Prepare and implement your call strategy. Negotiations - Understand the customer and the business leaders expectations. Adapt to a changing market. Customer and Account Management: Actively engage with Hilton Worldwide Sales, Convention Bureau and Intermediaries to retain existing customers and secure new business for the Hotel. Develop and execute plans to engage in outside sales calls, industry tradeshows and customer events. Develop, execute and communicate a monthly, quarterly and annual business plan for a designated market. Maintain up to date pipeline of business opportunities that will meet the short and long-term business objectives for the designated market. Represent hotel in all interactions dealing with their customers relative to sales, including creating business proposals and executing contracts. Conduct site inspections through masterful story telling with prospective and existing customers based on their individual needs. Coordinate customer specifications (including room, food and beverage and meeting space requirements) via identified lead management system. Enter and maintain pertinent account and booking information in Delphi FDC in accordance with defined standards. Prospecting: Research, solicit and generate new leads for business opportunities through database research and proactive sales efforts, maximizing new room revenue and meet and exceed lead generation goals. Create and execute plan to shift share from your competitors. Engage in outside sales activities to uncover needs, build relationships and to win new business. Negotiations: Negotiate contracts and commission agreements with end-user customers and intermediaries. Provide solutions that both achieve and protect the financial goals of the hotel while strengthening relationships with customers. Engage Hilton Worldwide Sales and Hilton Legal to support the contracting process when needed. #LI-JW1 What are we looking for? To fulfill this role successfully, you should demonstrate the following minimum qualifications: Minimum Education\: Bachelor's Degree preferred Minimum Years of Experience\: Minimum of one year of Hotel experience in guest contact areas. Previous sales experience preferred. Additional Requirements\: Ability to travel on short notice and adaptable to schedule changes. Highly professional presentations and oral and written communication skills. Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values: Hospitality - We're passionate about delivering exceptional guest experiences. Integrity - We do the right thing, all the time. Leadership - We're leaders in our industry and in our communities. Teamwork - We're team players in everything we do. Ownership - We're the owners of our actions and decisions. Now - We operate with a sense of urgency and discipline In addition, we look for the demonstration of the following key attributes: Quality Productivity Dependability Customer Focus Adaptability What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! EOE/AA/Disabled/Veterans

Dalwadi Hospitality Management - Hotel Maintenance Are you a highly skilled individual who thrives in a dynamic work environment? Do you enjoy maintaining properties to ensure a delightful experience for guests? If yes, then this immediate opportunity as a Hotel Maintenance at Dalwadi Hospitality Management is perfect for you! The Dalwadi Hospitality Management team is seeking a motivated individual to join our loving and enthusiastic team in Houston, Texas. As a Hotel Maintenance employee, you will be responsible for the preventative maintenance and repair of the hotel's systems and equipment, ensuring the general upkeep of the property. If you have experience with pool maintenance, that's a delicious plus! At Dalwadi Hospitality Management, you will have the chance to work with a talented group of professionals dedicated to providing outstanding experiences for our guests and associates. Responsibilities: Follow the schedule of property and equipment preventive maintenance programs in compliance with brand standards Maintain a log of all repair items requiring outside service Keep public areas clean and maintain the appearance of the parking lot Respond to and complete all guest requests promptly Collaborate with the GM, housekeeping, and front desk to ensure all work orders are completed Requirements: Valid driver's license for errands and job duties Good customer service skills Ability to work independently and with others Good communication skills Attention to detail Ability to occasionally lift/carry up to 50 lbs Displays good initiative Essential Duties: Follow scheduled property and equipment preventive maintenance programs Troubleshoot and repair malfunctions in mechanical/electrical systems and equipment Service the hotel pool, including adjusting chemicals and maintaining documentation Remove debris from public areas and empty trash receptacles Test and examine life safety systems to ensure operational readiness Respond and comply with all guest requests to ensure satisfaction Attend and participate in all mandatory training Flexible with schedule and assignments Maintain effective performance under pressure Perform additional duties as requested by the supervisor Location: Houston, Texas Benefits Paid time off Health insurance Dental insurance Vision insurance Life insurance Employee discount

Nashville Hotel The Omni Nashville Hotel was specially created to be an authentic expression of Nashville's vibrant music culture. Across from the new Music City Center, the luxury hotel is a one-of-a-kind experience, fully integrated with an expansion of the Country Music Hall of Fame and Museum on four levels. Located on Fifth Avenue between Demonbreun and Korean Veterans Blvd. The Omni Nashville Hotel design is a modern expression of the city's distinct character, incorporating natural materials, exposed steel and regional limestone. The multi-story hotel and expanded museum shares meeting and entertainment space and brings additional restaurants and retail venues to this dynamic destination in downtown Nashville. The Omni Nashville Hotel's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Nashville may be your perfect match. Job Description Omni Nashville Hotel is excited to offer competitive wages and benefits, growth opportunities, paid time off, and hotel stay discounts! If you love hospitality, and have a passion to serve others then you'll love working with the Omni Nashville Hotel - apply today! To effectively oversee all operations relating to the Front Office, Guest Services, and Ideal Services departments resulting in high levels of guest satisfaction, and associate development. Responsibilities Ensure Four Diamond standards and consistent levels of guest satisfaction are met. Ensure all arriving and departing guests are treated with maximum courtesy and are served expeditiously by Front Office staff (proper posting of staff, grooming standards, MOS standards being followed) Walk all V1 guestrooms prior to guest arrival. Ensure placement of amenities and preferences. Monitor all guest requests to ensure they are met within the prescribed time limits. Ensure all needed reports and checklists are run and completed. Continued training done with all associates - conducting four Moments of Service on each associate, per month. Communicate with all department managers daily. Communicate all hotel, guest, and group information to associates daily. Handle all guest complaints maintaining a satisfactory impression with the guest. Become familiar with all hotel operating systems and programs. Complete weekly supply inventory and order front office supplies and uniforms. Complete rate discrepancy report. Complete balance reports and credit check reports daily. Adhere to all Systems and Controls of the Front Office, and appropriate areas of responsibilities. Create schedules and monitor staffing levels according to business cycles. Recruit, interview, hire, and train Front Office line and management associates. Effectively coach and counsel associates as needed and complete performance evaluations. Possess a thorough familiarity with the Select Guest program. Provide required SG training to staff. Effectively engage in the service recovery process, handling all guest concerns efficiently and to the satisfaction of the guests. Responsible for scheduling and facilitating monthly OST meetings including agenda development and execution (one training hour per month and meeting minutes on file in HR monthly). Responsible for ensuring all Omni Standards are applied regarding new hire training paperwork and orientation, disciplinary procedures, uniform issuance. Responsible for payroll: Kronos edits, corrections, job coding and terminations. To ensure accurate scheduling based upon occupancy forecasting. To ensure proper daily meetings are held for the staff and all MOS audits are completed monthly. To be thoroughly acquainted with all check-in and check-out procedures and policies, including familiarity with all hotel amenities and local attractions. Responsible for the efficiency of the Select Guest Program including ordering cards, amenities, and daily uploading of SG database to ensure stays are credited toward program rewards. Responsible for initiating purchase orders through Birchstreet Procurement Software and accurate checkbook maintenance. Represent the Omni Brand and Culture at all times; meeting the expectations outlined in the Omni leadership competencies. Reinforce and train associates on Power of One and Power of Engagement principles. Be actively engaged with our guests and hotel associates, demonstrating, and rewarding Power of One behaviors. Support a positive work environment of employee growth and development, interdepartmental teamwork, and exceptional customer service. Qualifications 3 years hotel Front Office and/or Guest Services Management experience required. Department Head experience in other Rooms Department may also be considered as Rooms Department Head experience is strongly preferred. Previous leadership experience in an upscale, full-service hotel environment with a strong understanding of front office hotel procedures and practices required. Exceptional knowledge and understanding of front office operations, to include cash handling, computation of accurate mathematical calculations, check in, check out, walk procedures, managing room availability, upsell procedures, special needs of VIP guests, room assignments, and safety standards. Proven leadership skills and must be able to delegate, effectively train, develop, and motivate staff. Ability to teach employees importance of, and how to interact with internal/external guests and courteously solve internal requests. Able to set priorities for the Front Office team and provide feedback to others that enhances performance. Prior experience managing schedules, payroll, service recovery and associate relations matters required. Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management, and co-workers, both in person and by telephone Strong organizational skills with the ability to multi-task and provide guest follow up in a fast-paced environment. Ability to work well under pressure, dealing with many arrivals and departures within a short period of time. Ability to handle stressful situations, while maintaining a calm and welcoming demeanor. Developed computer proficiencies, OPERA experience a plus. Must be able to work a variety of shifts, including weekends and holidays. Move, bend, lift, carry, push, pull, and place objects weighing up to 30 pounds without assistance. Stand or walk for an extended period or for an entire work shift. Requires repetitive motion, including utilizing telephone/computer for an extended period or for an entire shift. Omni Hotels & Resorts is an equal opportunity employer. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.

We are seeking a dynamic leader to join our organization as a General Manager. Strategically located across the street from Nissan Stadium and Downtown Nashville, our properties are well-positioned for an engaged, hard-working, professional who can make a positive contribution. QUALIFICATIONS: A minimum of 3 years' previous hotel operations management experience in a mid‐service environment to include successful oversight of a large staff and focus on exceptional guest service. Bachelor's degree and/or appropriate combination of education and work experience to support on‐the‐job effectiveness. Previous experience in executing against operating budgets with an established history of meeting or exceeding established financial objectives. Strong systems knowledge and technology skills with high proficiency in all Microsoft Office programs. Demonstrated success in collaborating with diverse organizational functions to accomplish common goals. Exceptional service orientation with keen ability to focus and deliver on guest needs Reliable and responsible character with exceptional follow up and attention to detail Proactive approach with exceptional initiative and problem solving abilities to ensure the highest levels of productivity and guest satisfaction. Ability to multi‐task and effectively manage numerous priorities within a fast‐paced environment. Highly developed customer service skills; possessing a friendly approachable demeanor and strong problem-solving abilities, with a keen eye for detail Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers, both in person and by telephone The ability to work a flexible schedule, including nights, weekends and holidays RESPONSIBILITIES: Schedule flexibility and ability to work extended and/or irregular hours to include nights weekends and holidays Reviews daily operating results and weekly forecasting and scheduling, taking immediate corrective action if required Monitor and evaluate each department's daily activities to ensure the successful operation of hotel facilities services and amenities Establish and review departmental standards guidelines and objectives; Update and revise as necessary Oversee hotel administrative processes such as staffing training and budgeting/finance to ensure proper planning and organization Support the hotel's sales and business strategies to maximize revenues and profitability. Partner with HR to create a positive work environment; Serve as a support resource for front line staff in all departments. Conduct daily walk‐throughs and quality checks to drive exceptional service and guest satisfaction at all points of contact to include pre‐arrival check‐in/check‐out restaurant/bar transportation housekeeping laundry banquets conference services and maintenance. Job Type: Full-time Pay: $85,000.00 - $120,000.00 per year Benefits: Dental insurance Employee discount Health insurance Life insurance Paid time off Paid training Vision insurance Schedule: Monday to Friday Weekend availability Work Location: In person Physical Requirements: Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards. Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards Must be able to lift and carry up to 50 lbs Must be able to talk, listen and speak clearly on telephone Nashville Hospitality Concepts is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Nashville Hospitality Concepts is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, […], family or parental status, or any other status protected by the laws or regulations in the locations where we operate. We will not tolerate discrimination or harassment based on any of these characteristics. We encourage applicants of all ages.

**Additional Information** **Job Number** 26004051 **Job Category** Property Leadership **Location** Renaissance Nashville Hotel, 611 Commerce St, Nashville, Tennessee, United States, 37203 VIEW ON MAP (***************************************************************************************************************************************************** **Schedule** Full Time **Located Remotely?** N **Position Type** Management **Pay Range:** $255,000-$338,000 **Bonus Eligible:** Y **Stock Package:** Y **JOB SUMMARY** Functions as the primary strategic business leader of the property with responsibility for all aspects of the operation, including guest and employee satisfaction, human resources, financial performance, sales and revenue generation and delivering a return on investment to both Marriott International and property ownership. Drives implementation of the Renaissance brand service strategy and brand initiatives with the objective of meeting or exceeding guest expectations, increased profit and market share. Holds property leadership team accountable for strategy execution and guides their individual professional development. The position ensures Marriott International sales engines are leveraged and initiates independent and proactive sales activities, when appropriate, to generate demand. Verifies that the objectives and goals of Marriott and property owner work together to achieve Renaissance brand positioning and success. Builds owner loyalty through proactive communication, setting and managing expectations and delivering solid business results. The position is actively involved in the local community and builds strong relationships with local officials, businesses, and customers. Represents Marriott and Renaissance brand values in all leadership actions. **CANDIDATE PROFILE** **Education and Experience** - 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 8 years' experience in the management operations, sales and marketing, or related professional area. OR - 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 6 years' experience in the management operations, sales and marketing, or related professional area. **Preferred:** - General Manager experience with emphasis on Boutique and Luxury. - Ability to work flexible hours including weekends, holidays and late nights. - Property industry work experience, demonstrating progressive career growth and a pattern of exceptional performance. **JOB SPECIFIC TASKS** **Business Strategy Development** Stays current with industry trends and monitors strengths and weakness of competition; explores new business opportunities; develops business plans designed to maximize property customer satisfaction, profitability, and market share; verifies that property business plans are aligned with Marriott and Renaissance brand business strategies; translates Renaissance global strategic plan into one that can be executed on property. **Business Strategy Execution** Executes business plans designed to maximize property customer satisfaction, profitability, and market share; verifies that property business plans and employees are aligned with Marriott and Renaissance brand business strategies; holds property leadership team accountable for successful delivery of business plans; experiments with new ideas and takes calculated risks to improve guest satisfaction and profitability; evaluates the success of property business strategies to inform future business plan enhancements; drives business plans and actions to have a positive impact on property performance. **Sales and Marketing** Works closely with Sales and Marketing team to develop revenue generating strategies for property; identifies new business leads, develops tailored sales approach, and actively pursues leads with Sales and Marketing team; verifies that sales and marketing strategy is aligned with brand strategy and is effectively executed against established goals; verifies that property leaders understand and leverage Marriott demand engines to full potential; augments guest preference for property through booking ease and quality interactions with sales force. **Talent Management and Organizational Capability** Creates a cohesive and high-performance Executive Committee that continuously strives for positive results and improvement; coaches Executive Committee by providing specific feedback and holds them accountable for performance; creates learning and development opportunities for employees; creates and effectively executes development plans for both direct reports based on their individual strengths, development needs, and career aspirations; verifies that all managers are doing the same for their direct reports; identifies resource needs to strengthen property team; creates succession plans for future job openings; actively supports the staffing process; drives for effective work processes, systems and teamwork to maximize individual and overall property performance. **Brand Champion** Serves as a passionate brand advocate and verifies that the intent of the brand is pulled through in the guest experience; communicates a clear and consistent message regarding property and Renaissance brand goals to employees, property leadership team, and owners; serves as a role model by demonstrating exceptional work ethic and service delivery for all employees on property; champions change; inspires and motivates team to achieve operational excellence; represents Marriott and Renaissance brand values in all leadership actions. **Business Information Analysis** Reviews business related data such as market share, financial performance, inventory, employee engagement, and customer satisfaction; analyzes business information to proactively address changing market conditions, ensure property operates within budgetary guidelines, and achieves profit margin goals; uses business information to identify indicators of product and service successes and opportunities for improvement; integrates business information into business plans. **Employee and Labor Relations** Verifies that all employees are treated fairly, and with respect, and handles any gaps that are discovered; builds rapport with employees by fostering an environment of open communication and spending time with employees on the frontlines; makes self available to employees ("open door policy"); ensures pay and benefits are appropriate for labor market; celebrates the success of employees in a public way; works with Human Resources to maximize employee engagement and monitor local labor environment to address issues as needed. **Revenue Management** Works with Revenue Management team to develop effective pricing strategies, balancing seasonality, economy, customer segments, property objectives and customer satisfaction; established revenue strategy that supports Renaissance brand positioning in local market; monitors demand forecasting and revenue practices to maximize yield; identifies ways to grow occupancy, RevPAR, and market share by researching and staying aware of competitor strategies; controls labor and capital expenses. **Owner Relations** Builds strong rapport with property owners through proactive and on-going communication; keeps owner informed of brand initiatives and guest experiences; provides owners with in-depth analysis of property performance, incorporating guest, financial and employee business data; manages an effective balance between owner interests and Marriott/Renaissance brand interests and develops solutions that create value for both; develops and effectively promotes ideas for improving property service and profitability to ownership. **Customer and Public Relations Management** Interacts with guests and other customers on a frequent basis to obtain feedback about their experiences on property; utilizes guest/customer feedback to recognize outstanding employee service performance and improve service delivery; emphasizes and holds leadership team accountable for addressing service failures or potential service failures, and for developing innovative ways to exceed guest expectations; establishes presence in the market by actively promoting an exemplary property/brand image, involving oneself in the local community, and by developing strategic alliances with local officials, businesses, and customers; anticipates needs of large groups or high profile guests in order to deliver flawless service; verifies that products, services, and events attain the appropriate publicity ("PR buzz"). **Company/Brand Policy, Procedures, and Standards Compliance** Verifies property compliance with legal, safety, operations, labor, and Marriott and Renaissance brand product and service standards; conducts both routine and short-notice quality assurance audits with specific departments; holds employees accountable for performing audits on a regular basis; conducts detailed walk-throughs to ensure building, public areas, kitchen, and grounds are well-maintained, safe, and meet or exceed guest expectations; verifies that employees are appropriately trained and performing to standard. _At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._ We're proud to offer a wide range of benefits designed to support you and your family, enrich your wellbeing, empower your career, and spark new adventures. Benefits eligibility and options may vary depending on employment status, position and location. Click here (*********************************************************************************************** to learn more. At Renaissance Hotels, we believe in helping our guests experience the DNA of the neighborhoods they are visiting. Our guests come to discover and uncover the unexpected, to dive into a new culture, or simply to make the most of a free evening. They see business travel as an adventure because they see all travel as an adventure. Where others may settle for the usual, our guests see a chance to bring home a great story. And so do we. We're looking for fellow spontaneous explorers to join our team to bring the spirit of the neighborhood to our guests. If this sounds like you, we invite you to discover career opportunities with Renaissance Hotels. In joining Renaissance Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

Functions as the primary strategic business leader of the property with responsibility for all aspects of the operation, including guest and employee satisfaction, human resources, financial performance, sales and revenue generation and delivering a return on investment to both Marriott International and property ownership. Drives implementation of the Renaissance brand service strategy and brand initiatives with the objective of meeting or exceeding guest expectations, increased profit and market share. Holds property leadership team accountable for strategy execution and guides their individual professional development. The position ensures Marriott International sales engines are leveraged and initiates independent and proactive sales activities, when appropriate, to generate demand. Verifies that the objectives and goals of Marriott and property owner work together to achieve Renaissance brand positioning and success. Builds owner loyalty through proactive communication, setting and managing expectations and delivering solid business results. The position is actively involved in the local community and builds strong relationships with local officials, businesses, and customers. Represents Marriott and Renaissance brand values in all leadership actions. CANDIDATE PROFILE Education and Experience • 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 8 years' experience in the management operations, sales and marketing, or related professional area. OR • 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 6 years' experience in the management operations, sales and marketing, or related professional area. Preferred: • General Manager experience with emphasis on Boutique and Luxury. • Ability to work flexible hours including weekends, holidays and late nights. • Property industry work experience, demonstrating progressive career growth and a pattern of exceptional performance. JOB SPECIFIC TASKS Business Strategy Development Stays current with industry trends and monitors strengths and weakness of competition; explores new business opportunities; develops business plans designed to maximize property customer satisfaction, profitability, and market share; verifies that property business plans are aligned with Marriott and Renaissance brand business strategies; translates Renaissance global strategic plan into one that can be executed on property. Business Strategy Execution Executes business plans designed to maximize property customer satisfaction, profitability, and market share; verifies that property business plans and employees are aligned with Marriott and Renaissance brand business strategies; holds property leadership team accountable for successful delivery of business plans; experiments with new ideas and takes calculated risks to improve guest satisfaction and profitability; evaluates the success of property business strategies to inform future business plan enhancements; drives business plans and actions to have a positive impact on property performance. Sales and Marketing Works closely with Sales and Marketing team to develop revenue generating strategies for property; identifies new business leads, develops tailored sales approach, and actively pursues leads with Sales and Marketing team; verifies that sales and marketing strategy is aligned with brand strategy and is effectively executed against established goals; verifies that property leaders understand and leverage Marriott demand engines to full potential; augments guest preference for property through booking ease and quality interactions with sales force. Talent Management and Organizational Capability Creates a cohesive and high-performance Executive Committee that continuously strives for positive results and improvement; coaches Executive Committee by providing specific feedback and holds them accountable for performance; creates learning and development opportunities for employees; creates and effectively executes development plans for both direct reports based on their individual strengths, development needs, and career aspirations; verifies that all managers are doing the same for their direct reports; identifies resource needs to strengthen property team; creates succession plans for future job openings; actively supports the staffing process; drives for effective work processes, systems and teamwork to maximize individual and overall property performance. Brand Champion Serves as a passionate brand advocate and verifies that the intent of the brand is pulled through in the guest experience; communicates a clear and consistent message regarding property and Renaissance brand goals to employees, property leadership team, and owners; serves as a role model by demonstrating exceptional work ethic and service delivery for all employees on property; champions change; inspires and motivates team to achieve operational excellence; represents Marriott and Renaissance brand values in all leadership actions. Business Information Analysis Reviews business related data such as market share, financial performance, inventory, employee engagement, and customer satisfaction; analyzes business information to proactively address changing market conditions, ensure property operates within budgetary guidelines, and achieves profit margin goals; uses business information to identify indicators of product and service successes and opportunities for improvement; integrates business information into business plans. Employee and Labor Relations Verifies that all employees are treated fairly, and with respect, and handles any gaps that are discovered; builds rapport with employees by fostering an environment of open communication and spending time with employees on the frontlines; makes self available to employees (“open door policy”); ensures pay and benefits are appropriate for labor market; celebrates the success of employees in a public way; works with Human Resources to maximize employee engagement and monitor local labor environment to address issues as needed. Revenue Management Works with Revenue Management team to develop effective pricing strategies, balancing seasonality, economy, customer segments, property objectives and customer satisfaction; established revenue strategy that supports Renaissance brand positioning in local market; monitors demand forecasting and revenue practices to maximize yield; identifies ways to grow occupancy, RevPAR, and market share by researching and staying aware of competitor strategies; controls labor and capital expenses. Owner Relations Builds strong rapport with property owners through proactive and on-going communication; keeps owner informed of brand initiatives and guest experiences; provides owners with in-depth analysis of property performance, incorporating guest, financial and employee business data; manages an effective balance between owner interests and Marriott/Renaissance brand interests and develops solutions that create value for both; develops and effectively promotes ideas for improving property service and profitability to ownership. Customer and Public Relations Management Interacts with guests and other customers on a frequent basis to obtain feedback about their experiences on property; utilizes guest/customer feedback to recognize outstanding employee service performance and improve service delivery; emphasizes and holds leadership team accountable for addressing service failures or potential service failures, and for developing innovative ways to exceed guest expectations; establishes presence in the market by actively promoting an exemplary property/brand image, involving oneself in the local community, and by developing strategic alliances with local officials, businesses, and customers; anticipates needs of large groups or high profile guests in order to deliver flawless service; verifies that products, services, and events attain the appropriate publicity (“PR buzz”). Company/Brand Policy, Procedures, and Standards Compliance Verifies property compliance with legal, safety, operations, labor, and Marriott and Renaissance brand product and service standards; conducts both routine and short-notice quality assurance audits with specific departments; holds employees accountable for performing audits on a regular basis; conducts detailed walk-throughs to ensure building, public areas, kitchen, and grounds are well-maintained, safe, and meet or exceed guest expectations; verifies that employees are appropriately trained and performing to standard. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.