Hotel director jobs in Nevada - 14 jobs

Las Vegas, Nevada The SHOW comes alive at MGM Resorts International Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests. THE JOB: Support the Senior Hotel Manager in leading the Front Desk team with direction and excellence aligned to the Bellagio and MGM Resorts standards. Drive operational and financial performance through effective leadership, labor management, and strategic execution. Ensure an exceptional guest experience by upholding the highest levels of service, luxury, and professionalism in accordance with company policies and brand standards. THE DAY-TO-DAY: * Works closely with the Senior Hotel Operations Manager to implement strategic Initiatives provided by Hotel Strategy CoE for hotel operations * Assist in leading the implementation of policies, operating procedures, training programs, manuals, directives, work schedules, rules and regulations for all front desk operations team * Responsible for employee engagement of the front desk operations team, utilizing the tools provided and through coaching, training, rewards and development * Provides leadership and direction to maintain and improve the guest experience within front desk operations, consistent with the company's service standards * Participates with: Interviews, candidate selections, training, supervision, counseling and coaching of front desk operations staff for the efficient operation of the department * Perform other duties as assigned THE IDEAL CANDIDATE: * Bachelors Degree preferred * 2+ Years of Prior Relevant Experience in the direction and management of employees in a similar hotel environment in Front Services required * Previous experience managing employees under a collective bargaining agreement preferred THE PERKS & BENEFITS: * Wellness incentive programs to help you stay healthy physically and mentally. * Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more. * Free meals in our employee dining room. * Free parking on and off-shift. * Health & Income Protection benefits (for eligible employees). * Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community. FULL JOB DESCRIPTION: ************************************************************************** Are you ready to JOIN THE SHOW? Apply today!

Apply now for the opportunity to join our team! Here at Sethi Management, you're more than a team member- you're part of something meaningful. We believe in kindness, connection, and creating spaces where everyone feels seen and supported. We love helping you grow within our company! WHO WE ARE: We lead with care. Open communication, genuine hospitality, and personal growth are at the heart of everything we do. We hold ourselves to high standards-and lift each other along the way. WHAT WE OFFER: A friendly, professional environment Room to grow and thrive. Competitive pay and bonuses Health insurance Sick and Vacation time Time and a half for working holidays 401k matching Generous referral program Grow with us. Let's make hospitality feel like home.

We are seeking an experienced and results-driven General Manager to lead our hotel operations with a strong sense of ownership and pride. The ideal candidate is an entrepreneurial leader who is passionate about delivering exceptional guest experiences, fostering a culture of excellence and cleanliness, and driving the overall success of the property. As the General Manager (GM), you will oversee all aspects of the hotel's daily operations, ensuring efficiency, profitability, and compliance with company policies in our drug-free workplace. This role requires a strong leader who can guide employees to function as a cohesive team, uphold brand standards, and maintain high levels of customer satisfaction. Your leadership will play a crucial role in strengthening the hotel's reputation, increasing market share, and enhancing the guest experience. Position Details DEPARTMENT: 455 - MANAGEMENT REPORTS TO: Owner EMPLOYMENT CLASSIFICATION: Salary/Exempt $55,000 to $65,000-Based on experience WORK HOURS: Day Shift/Swing Shift/Graveyard Shifts as needed. This position does not have a guaranteed/set schedule and is subject to change based on business needs. Minimum Qualifications To be considered for this position, candidates must meet the following requirements: Must be 21 years or older. High school diploma or equivalent (Bachelor's degree in Hospitality Management or Business preferred). Minimum of 3 years experience as a General Manager in the hospitality industry. Strong leadership, communication, and organizational skills. Ability to read, write, and speak English fluently. Valid driver's license (as occasional travel for business purposes may be required). Strong financial acumen with the ability to analyze revenue reports, control costs, and drive profitability. Proven ability to set and achieve sales goals while holding oneself and the team accountable. Strong attention to detail, ability to multitask, and adaptability in a fast-paced environment. Must comply with Max Casino policies and procedures. Availability to work varied shifts, including weekends and holidays, as needed. Work Environment 100% indoor environment with frequent exposure to loud noise levels, cigar, and cigarette smoke. Ability to transition quickly from slow-paced to fast-paced conditions without hesitation. Secure work environment with multiple safety and security protocols in place. Position may require working in tight spaces at times. Essential Duties & Responsibilities The following responsibilities outline the core duties expected of the General Manager. This list is not exhaustive, and additional duties may be assigned as needed. Operational Leadership: Oversee all hotel operations, ensuring smooth, efficient, and profitable business functions. Supervise all departments, including front desk, housekeeping, maintenance, and food & beverage services. Develop and implement hotel policies, procedures, and service standards to ensure excellence in operations. Establish and maintain a positive, productive work environment by fostering teamwork and accountability. Financial & Business Management: Manage budgets, control costs, and drive revenue growth through strategic decision-making. Analyze and interpret financial reports, monitor sales trends, and implement strategies to maximize profitability. Identify new business opportunities and develop relationships with key clients, vendors, and industry partners. Conduct SWOT analysis regularly to identify strengths, weaknesses, opportunities, and threats to the business. Oversee sales strategies and create occupancy forecasts to optimize revenue. Guest Experience & Customer Relations: Ensure exceptional guest service by proactively addressing concerns, resolving complaints, and enhancing the overall guest experience. Monitor guest feedback, implement improvements, and maintain high standards of customer satisfaction. Represent the hotel at industry trade shows, community events, and networking opportunities. Staff & Team Development: Recruit, train, and develop a high-performing team to uphold service excellence. Conduct performance evaluations and implement employee development programs. Foster a positive work culture that promotes engagement, retention, and professional growth. Property & Safety Management: Inspect facilities regularly to ensure cleanliness, safety, and compliance with health regulations. Work closely with maintenance and housekeeping teams to address any facility concerns. Enforce security policies and procedures to ensure guest and employee safety. Marketing & Business Growth: Implement effective marketing strategies to enhance brand visibility and attract guests. Develop partnerships with travel agencies, event planners, and corporate clients to increase bookings. Utilize Choice Advantage and other tools to monitor occupancy and performance metrics. Other duties as assigned to drive business success. Equal Opportunity Employer Max Casino is an equal opportunity employer and does not discriminate based on membership in any protected class. If you require a reasonable accommodation to complete your application or any part of the hiring process, please email your request to ***************** and include the job title for which you are applying.

Apply now for the opportunity to join our team! Here at Sethi Management, you're more than a team member- you're part of something meaningful. We believe in kindness, connection, and creating spaces where everyone feels seen and supported. We love helping you grow within our company! WHO WE ARE: We lead with care. Open communication, genuine hospitality, and personal growth are at the heart of everything we do. We hold ourselves to high standards-and lift each other along the way. WHAT WE OFFER: A friendly, professional environment Room to grow and thrive. Competitive pay and bonuses Health insurance Sick and Vacation time Time and a half for working holidays 401k matching Generous referral program Grow with us. Let's make hospitality feel like home.

Job DescriptionBenefits/Perks Competitive wages Career Growth Opportunities Fun and Energetic Environment We are seeking a positive, friendly, and experienced Hotel Manager to organize and oversee daily operations of our facilities. As the Hotel Manager, you will provide strategic direction for the company and supervise the activities of our diverse workforce. The Hotel Manager will be involved in every aspect of the hotel operations, from dealing with customer complaints to strategizing and preparing reports. The Hotel Manager must possess excellent communication skills and remain focused on ensuring both positive customer experiences and positive team/employee experiences. The ideal candidate is a team player as well as an effective leader, capable of leading by example and fostering a climate of cooperation and teamwork. Responsibilities Oversee the work of all employees and set clear objectives Hire qualified personnel according to standards set forth by the company Organize and coordinate operations and allocate responsibilities to ensure maximum efficiency Manage budgets and expenses, analyze and report on financial information Develop and implement a strong marketing strategy to promote the hotels services Communicate with customers when appropriate Resolve issues that arise with maintenance, equipment, and renovations Collaborate with outside entities including suppliers, vendors, event planners, and travel agencies Conduct regular inspections of the facility and uphold strict compliance with health and safety standards Qualifications Proven experience as a Hotel Manager is preferred Familiarity with hospitality industry standards Proficiency in English; knowledge of additional languages is a plus Well-versed in hotel management best practices and relevant laws/guidelines Ability to resolve issues with a customer-focused orientation An outgoing personality Excellent communication skills Strong organizational and time-management skills Bachelors degree in Hospitality Management, Business Administration, or relevant field is preferred

WE ARE CAESARS At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them. Our Mission: “Create the Extraordinary” Our Vision: “We create spectacular worlds that immerse, inspire and connect you. We don't perform magic; we create it with excellence.” Our Values: “Blaze the Trail, Together We Win, All-In on Service” Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in. JOB SUMMARY Providing necessary guidance and leadership to enable the Front Desk & Guest Services staff to meet the goals and objectives set by hotel management. HOW YOU WILL CREATE THE EXTRAORDINARY Confer with department supervisors to assure maximum customer satisfaction and efficient utilization of manpower. Resolve guests concerns, taking corrective action as necessary. Inspects facilities, services and equipment and recommends changes or improvements as necessary. Establishes and administers safety policies and procedures pertaining to the Hotel Department and assures adherence to these policies and procedures. Maintains close work relationships with other departments managers/supervisors to promote smooth, efficient operations. Recommend personnel changes in assigned areas, including the hiring, promotion, demotion, and release of staff. Establishes and maintains required channels of communication. Promotes a positive work environment that stimulates and motivates employees to acceptable levels of turnover, absenteeism, and upward mobility. Recommend/implement incentive programs in department that address reducing costs or increasing revenues. Provides training, orientation and necessary levels of authority to guest contact employees that allow quality attention and follow-up to guest needs at a level that will attain targeted Hospitality Total Service scores. Any other tasks/functions assigned by direct supervisor. WHAT YOU WILL NEED Must be 21 years of age or older Listen to and offer reasonable solutions in response to hotel guest complaints or problems. Review Hotel Occupancy and work with the staff of rates, special groups, events, etc. for the shift. Attend informational and pre-convention meetings to determine if the group requires special needs. Assist with employee schedule adjustments as needed (due to sick calls, etc.) Complete employee performance appraisals. Coach and discipline associates as necessary. College degree preferred or related experience required Three to five years of supervisory experience required hotel operations. ADDITIONAL REQUIREMENTS Excellent interpersonal, customer service, communication, team building, and problem-solving skills are required. Demonstrated ability in maintaining consistent, high quality service levels. Must be able to respond calmly and make rational decisions when handling guest and employee conflicts. Must be able to work at a fast pace and in stressful situations. Must have knowledge of computer systems and applications. Must be able to read, write, speak and understand English. Able to write memos, letters, reports and to understand, interpret and analyze written and financial reports. Visual abilities and tolerance are needed to complete paperwork and use a computer for extended periods of time. Ability to do a large amount of walking and standing. Auditory abilities (with or without aids or special devices) are needed for telephone usage, as well as guest and staff communication. Must be able to perform physical job duties of line employees in emergency situations. Must be able to maneuver to all areas of the casino and the retail shops. Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business TOGETHER WE WIN We believe in delivering family-style service-an approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention. Whether assisting customers or collaborating with coworkers, we prioritize service that is thoughtful, supportive, and rooted in genuine relationships DISCLAIMER This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments). EQUAL EMPLOYMENT OPPORTUNITY Caesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a person's race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectional orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class.

The primary responsibility of the Manager - Hotel Services is to manage operations Bell Services, Valet Parking and Parking Operations. All duties are to be performed in accordance with departmental and The Venetian Resort's policies, practices, and procedures. This is a safety-related position. Essential Duties & Responsibilities: * Manage the delivery and measurement of guest service within valet and bell desk consistent with the company's core service standards and brand attributes. * Oversee day-to-day operations, manage guest services areas, and team members, including, but not limited to, baggage handling, traffic control, valet services, and parking operations in guest services, etc. * Delegate tasks and department assignments or projects, meeting deadlines related to those assignments. * Evaluate schedule or timeline related to the completion of assignments, while maintaining service and/or product quality. * Review the work of team members and provide guidance and counsel when needed to achieve department goals and objectives. * Anticipate guests' needs, respond promptly, and acknowledge all guests, while maintaining positive guest relations. * Manage assigned operational functions of valet, parking operations and bell desk consistent with the strategic plan and vision for the department. * Manage and monitor fiscal budget operations of valet, parking operations and bell desk and marketing strategies to produce both short term and long-term profitability. Additional Duties & Responsibilities: * Provide input into the research, development, evaluation and implementation of new products, services, technology, and processes to ensure competitive position and in anticipation of changing customer needs within the dynamic hospitality and gaming environment. * Management responsibilities that include: creating a work environment that promotes teamwork, performance feedback, recognition, mutual respect, and employee satisfaction; quality hiring, training and succession planning processes that encompass the company's diversity commitment; adherence to the company's status quo third party representation philosophy; compliance with company policies, legal requirements, and collective bargaining agreements. * Develop staff skills to enhance department effectiveness and manage resources to eliminate excess cost or unnecessary expenditures. * Monitor team performance in all phases of service and job functions; rectify deficiencies. * Handle Team Member's concerns. Work collectively with HR regarding serious discipline, termination, and change in status of probation for consideration by higher management. * Conduct assigned one on one meetings with team, establishing goals, discussing progress, and communicating relevant property information. * Monitor, manage, and seek ways to improve daily productivity and time efficiency of Guest Services operations. * Maintain complete knowledge of correct maintenance and use of equipment, and use equipment only as intended. Additional Duties & Responsibilities: * Respond to incoming calls within 30 seconds, using correct salutations and telephone etiquette. * Monitor and ensure staff performs job functions to facilitate guests' needs and to the hotel's expected level of service. * Conduct Performance Enhancement Meetings of designated staff annually or as needed, depending on date of hire and/or completion of 90-day introductory period. * Provide timely delivery of items requested by guests. * Retrieve items from landing/service areas and return them to the proper storage area. * Monitor assigned areas and maintain cleanliness by removing trash, wiping down shelves and counters, sweeping and removing non-floor closet items. * Safety is an essential function of this job. * Consistent and regular attendance is an essential function of this job. * Perform other related duties as assigned. Company Standards of Conduct All The Venetian Resort Team Members are expected to conduct and carry themselves in a professional manner at all times. Team Members are required to observe the Company's standards, work requirements and rules of conduct. Additional Duties & Responsibilities: Minimum Qualifications: * 21 years of age. * Proof of authorization/eligibility to work in the United States. * High School Diploma or equivalent. * Union experience preferred * Must be able to obtain and maintain a valid Nevada Driver's License, TAM and any other certification or license, as required by law or policy. * 3 - 5 years of experience in guest services in the hospitality industry. * Prior experience in management of valet, parking operations or bell desk highly preferred. * Must maintain a positive attitude toward work and interface with hotel guests in a congenial and polite manner. * Strong interpersonal skills with the ability to communicate effectively with guests and other Team Members of different backgrounds and levels of experience. * Must be able to work varied shifts, including nights, weekends, and holidays. Physical Requirements: * 21 years of age. * Proof of authorization/eligibility to work in the United States. * High School Diploma or equivalent. * Union experience preferred * Must be able to obtain and maintain a valid Nevada Driver's License, TAM and any other certification or license, as required by law or policy. * 3 - 5 years of experience in guest services in the hospitality industry. * Prior experience in management of valet, parking operations or bell desk highly preferred. * Must maintain a positive attitude toward work and interface with hotel guests in a congenial and polite manner. * Strong interpersonal skills with the ability to communicate effectively with guests and other Team Members of different backgrounds and levels of experience. * Must be able to work varied shifts, including nights, weekends, and holidays.

Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry. Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities. Job Description Responsible for the direction of the entire hotel process including, but not limited to, Reservations, Hotel Front Desk, Guest Services, and Concierge Level. Implements and follows through with new policies and procedures creating business yield for the hotel. Plans and reviews all details of the hotel. Determines hotel occupancy and pricing strategies to achieve the highest level of customer satisfaction. Makes sure hotel is operating at maximum efficiency and customer satisfaction. Establishes hotel financial plans including departmental operating plans and capital plans, establishing strategies to achieve financial goals, participating in marketing decisions regarding the hotel and implementing those strategies. Works with multiple departments and properties sharing a common goal to gain customers and ensures their loyalty to the company. Develop strategies to improve upon the hotel guests' satisfaction in order to produce revenue. Other duties as assigned by management. Qualifications College degree or equivalent experience in hotel or food & beverage. 10 years experience in either hotel or food & beverage operations. Diverse business experience with significant administrative responsibilities in a major corporation with multiple units. Must be able to obtain/maintain any necessary certifications and/or licenses as required by local gaming regulations. Additional Information Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class. Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Responsible for daily operations of Hotel Front Desk, including implementation and execution of proper check-in and check-out procedures, Guest account settlement, and in-house account balance maintenance. Maintain and integrate effective communication between Front Desk and all Hotel operation departments, including Internal Maintenance, Housekeeping and Bell Service/Valet.Monitor and evaluate Team Members to ensure the highest levels of productivity and accordance with the policies and procedures set forth by corporate and departmental standards. Schedule staff accordingly with regard to daily arrival and departure volume. Assist the Hotel Manager with budgeting and forecasting with the focus of long term occupancy and revenue generation. Maintain supply stock ordering. Maintain communication with Team Members to promote a positive work environment and maintain exemplary morale. Maintain proper records regarding Team Members' adherence to policies and procedures, and required counseling and disciplinary action. Responsible for personal device/cellular phone for job related operational tasks, job duties, review of Company documents, etc. Qualifications: Minimum 2 years of Hotel/Front Desk experience preferred. Ability to communicate effectively with Guests, Team Members and Management. Prior management experience in Hotel Operations/Front Desk preferred. Ability to support and delegate duties. Ability to make decisions in a logical and time critical manner. Ability to handle multiple assignments in a time critical manner. Excellent communication skills, with emphasis on maintaining a team-oriented environment.Ability to plan, organize and follow through on special assignments and projects in a timely manner. Knowledge of AS-400 and LMS operating systems is required. Microsoft Word and Excel experience required. Must be comfortable working with large databases and spread sheets.

Ellis Island Hotel is seeking an experienced, hands-on Hotel Manager to lead daily hotel operations while driving revenue performance, occupancy, and profitability. Reporting to the Director of Hotel Operations and partnering closely with hotel and casino leadership, the Hotel Manager will play a key role in ensuring the smooth, profitable, and guest-centered operation of the property. The Hotel Manager will serve as a visible on-property leader strategically guiding teams while leveraging analytics and systems to drive operational and financial performance. The ideal candidate is a highly operational leader with a strong revenue mindset, capable of balancing exceptional guest experience with data-driven pricing, forecasting, and distribution strategies to optimize Occupancy, ADR (Average Daily Rate), and RevPAR (Revenue per Available Room). Benefits Medical Dental Basic Life Insurance (included with the dental plan) Vision Short-term Disability Combo plan covering accidents, hospitalizations, and critical illnesses Eligibility to participate in a 401(k)-retirement plan Free on-site parking One free meal per shift Paid time off Location In-person in Las Vegas, NV, 89109: Reliably commute or plan to relocate before starting work (required). Responsibilities Operational Leadership Oversee all aspects of daily hotel operations to ensure efficient, compliant, and high-quality service across all departments. Provide hands-on leadership to department teams, fostering collaboration, accountability, and performance excellence. Partner with the Director of Hotel Operations to execute hotel-wide strategies, SOPs, and performance initiatives. Serve as a visible leader on property, actively engaging with guests and resolving service issues in real time. Support hiring, scheduling, training, and performance management to build a high-performing team. Maintain strict standards of cleanliness, maintenance, safety, and service consistency throughout the hotel. Ensure compliance with all health, safety, labor regulations, and company policies. Fulfill Manager-on-Duty (MOD) responsibilities as scheduled. Revenue & Performance Management Lead and execute revenue strategy to maximize occupancy, ADR, and RevPAR across all segments. Conduct daily, weekly, and monthly performance analysis to identify trends and opportunities. Forecast demand, monitor booking pace, and implement real-time rate and availability adjustments. Maintain a strong understanding of the hotel's competitive set, market conditions, and local events. Collaborate with casino marketing on tiered offers, dynamic pricing, and promotional strategies. Oversee room inventory and pricing across all channels including direct, OTA, GDS, and casino-driven bookings. Ensure rate parity, distribution accuracy, and system integrity across all platforms. Partner with sales and marketing teams to develop packages, promotions, and special offers. Support annual budgeting, forecasting, and expense controls. Oversee daily audit processes, ensuring accurate revenue reporting and reconciliations. Prepare and present performance reports and forecasts to leadership. Guest Experience & Quality Control Support the Director of Hotel Operations in overseeing guest satisfaction standards and service excellence initiatives. Serve as an escalation point for guest relations, ensuring timely, professional service recovery. Analyze guest feedback, reviews, and satisfaction metrics to identify trends and implement continuous improvements. Reinforce a consistent, guest-first culture that aligns with Ellis Island's brand and service expectations. Systems & Process Optimization Support the Director of Hotel Operations in maintaining and optimizing Property Management Systems (PMS) and revenue platforms to ensure data accuracy and operational efficiency. Partner on system upgrades, audits, integrations, and user training to maintain strong system adoption and compliance. Identify and recommend process improvement and automation opportunities to enhance efficiency, reporting accuracy, and workflow consistency. Safety & Compliance Support emergency preparedness, sanitation, workplace safety, and OSHA compliance. Maintain all Nevada Gaming compliance requirements as applicable. Skills / Experience Must be 21 years of age or older. College degree and/or some college coursework in Hospitality Management, Business, Finance, or a related field, or equivalent work experience. At least 3 years of experience in hotel operations or similar hospitality roles. At least 2 years of supervisory experience in hotel management or a related leadership position. At least 2 years of hands-on hotel revenue management experience, including pricing strategy, forecasting, and performance analysis. Strong financial acumen, including experience in budgeting, forecasting, and profitability management. Strong operational knowledge with the ability to lead multiple departments efficiently. Proficiency in hotel property management systems (PMS) and revenue management systems such as Opera, SynXis, Duetto, IDeaS, OTA Insight, and/or similar preferred. Demonstrated experience using Stay by Agilysys (PMS) for guest tracking and demand analysis. Strong proficiency in Microsoft Office Suite (Excel, Word, Outlook). Exceptional leadership, communication, analytical, and problem-solving skills. Highly organized, detail-oriented, and capable of managing multiple priorities. Ability to thrive in a fast-paced, 24/7 hospitality environment. Flexibility to work varying hours, including evenings, weekends, and holidays as required. The ability to submit to and pass a background check and drug test is required. Physical Requirements Ability to stand, walk, and move throughout the property for extended periods. Capable of bending, lifting, and performing physical duties as required. Proficient in computer and office equipment use. Ability to lift or move up to 20 pounds. This job description is not an exhaustive list of all functions required for this position. Duties and/or responsibilities may be subject to revision to meet business needs. Core Values Service - Personalized, warm, and consistently exceptional customer service. Value - Committed to deliver quality products for great prices. Growth - Promote personal development and growth for all team members. Family - Create a family-like environment by staying close to our guests and our team members. Passion - Work with passion and enthusiasm every day.

Las Vegas, Nevada The SHOW comes alive at MGM Resorts International Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests. THE JOB: The Hotel Operations Manager is responsible for providing direction and leadership to the Front Desk team, collaborating closely with the Senior Hotel Manager to achieve operational and financial goals. This role focuses on enhancing customer satisfaction through effective management of policies, training programs, and employee engagement, ensuring that the front desk operations consistently deliver an exceptional guest experience in accordance with company standards. THE DAY-TO-DAY: * Works closely with the Senior Hotel Operations Manager to implement strategic Initiatives provided by Hotel Strategy CoE for hotel operations. * Assist in leading the implementation of policies, operating procedures, training programs, manuals, directives, work schedules, rules and regulations for all front desk operations team. * Responsible for employee engagement of the front desk operations team, utilizing the tools provided and through coaching, training, rewards and development. * Provides leadership and direction to maintain and improve the guest experience within front desk operations, consistent with the company's service standards. * Participates with: Interviews, candidate selections, training, supervision, counseling and coaching of front desk operations staff for the efficient operation of the department. THE IDEAL CANDIDATE: * 2+ years of prior relevant experience in the direction and management of employees in a similar hotel environment * Technical knowledge and experience with Opera preferred THE PERKS & BENEFITS: * Wellness incentive programs to help you stay healthy physically and mentally * Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more. * Free meals in our employee dining room * Free parking on and off shift * Healthcare, financial, and time off benefits * Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community VIEW JOB DESCRIPTION: ************************************************************************** Are you ready to JOIN THE SHOW? Apply today!

Job Description Confidential Department: Food & Beverage Reports to: Director of F&B/Hotel GM (TBD) Own banquet operations for a high-touch, design-forward boutique hotel. Lead end-to-end delivery of social and corporate events from pre-con to flawless execution, guest satisfaction, and post-event financials. Scale a premium service culture while hitting revenue, cost, and quality targets. Annual banquet revenue approx. $7M. Responsibilities Operations leadership: Direct daily banquet service across ballroom, salons, and outdoor spaces; execute BEOs, floor plans, and timelines for events typically up to ~250 guests. Service standards: Set, train, and audit luxury service steps; tastings, mise en place, room sets, sequence of service, and guest-recovery protocols. People management: Hire/schedule/coach captains, servers, bartenders, housemen; maintain grooming, safety, and performance standards; manage third-party labor as needed. Financials: Own banquet labor forecasts, inventory, cost control, billing accuracy, gratuity/service charge distribution, and revenue capture (upsells, resets, premium bars). Cross-functional: Tight partnership with Culinary, Stewarding, Catering/Events Sales, AV, Rooms, Security, and Finance; lead pre-cons and post-cons. Compliance: Maintain DOH, fire/life safety, and alcohol service compliance; oversee equipment care and pars. Continuous improvement: Analyze event KPIs/feedback; refine SOPs, training, and layouts; recommend CapEx/smallwares. Success metrics Event OSAT ≥ 90% with 24-hour recovery on escalations. Labor % and beverage COGS at/better than plan; accurate gratuity/service-charge distribution. Clean health/safety audits; reduced reliance on agency labor; strong trained on-call bench. Work authorization Applicants must be currently authorized to work in the U.S. Sponsorship not available unless stated otherwise. EEO We are an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. Requirements Qualifications 5-7+ years banquet leadership in luxury/boutique hotels; multi-venue supervision preferred. Strength in complex, high-design social events (weddings/galas) and polished corporate programs. Hands-on floor leader; calm under pressure; strong coaching, labor planning, and conflict resolution. Expert with BEOs, diagramming tools, seating software, and POS; proven cost control and billing accuracy. Current food handler and alcohol service certifications (or obtained promptly). Flexible schedule: nights/weekends/holidays; event-driven hours. Benefits Compensation & benefits Base salary: $90,000-$100,000. Incentives: 10% year-end bonus (paid in December) + 1% commission on all event sales (payout cadence/eligibility to be confirmed). PTO: Paid vacation / Flexible PTO. Retirement: 401(k). Health insurance: Medical (and available coverages) effective after 90 days. Allowances: Phone allowance. Other: Meals during shift, uniforms, and parking/commuter benefits if applicable. Relocation/temporary housing

Las Vegas, Nevada The SHOW comes alive at MGM Resorts International Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests. THE JOB: Step into a high-impact leadership role at the center of it all. As a Hotel Operations Manager, you'll help lead and energize the Front Desk team to deliver exceptional, lasting guest experiences. From elevating daily operations and driving financial performance to developing talent and bringing the MGM brand to life, you'll be instrumental in creating a welcoming environment where both guests and team members thrive. If you're passionate about hospitality, fast-paced environments, and leading with purpose, this is your chance to make a meaningful difference where it matters most. THE DAY-TO-DAY: * Works closely with the Senior Hotel Operations Manager to implement strategic Initiatives provided by Hotel Strategy CoE for hotel operations * Assist in leading the implementation of policies, operating procedures, training programs, manuals, directives, work schedules, rules and regulations for all front desk operations team * Responsible for employee engagement of the front desk operations team, utilizing the tools provided and through coaching, training, rewards and development * Provides leadership and direction to maintain and improve the guest experience within front desk operations, consistent with the company's service standards * Participates with: Interviews, candidate selections, training, supervision, counseling and coaching of front desk operations staff for the efficient operation of the department THE IDEAL CANDIDATE: * 2+ Years of Prior Relevant Experience in the direction and management of employees in a similar hotel environment * Must be 21 years of age or older THE PERKS & BENEFITS: * Wellness incentive programs to help you stay healthy physically and mentally * Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more * Free meals in our employee dining room * Free parking on and off shift * Health & Income Protection benefits (for eligible employees) * Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community VIEW JOB DESCRIPTION: ************************************************************************** Are you ready to JOIN THE SHOW? Apply today!