Hotel director jobs in New York, NY

Mandarin Oriental New York is looking for a Director of In-Room Dining to join our Food and Beverage team. Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world's most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences. A stunning fusion of modern design with stylish oriental flair, Mandarin Oriental, New York features 244 elegant guestrooms and suites - all with breath-taking views of Manhattan and Five-Star hospitality. Luxurious amenities include MO Lounge, all-day dining overlooking Central Park and the Manhattan skyline; a 14,500 square-foot Five-Star Mandarin Oriental Spa; and a state-of-the-art fitness center with a 75-foot lap pool. In addition, there is premium meeting and event space, including a 6,000 square-foot pillar-less ballroom with three walls of windows overlooking Central Park. About the job Based at the Mandarin Oriental New York within the Food and Beverage Department in New York City, the Director of In-Room Dining is responsible for maintaining an efficient operation of the department and meet guests' expectations for quality of the product and service while making sure that all standards and procedures of the department are being followed. The Director of In- Room Dining reports to the Director of Food and Beverage. As Director of In-Room Dining, you will responsible for the following duties: * Provide leadership and support, train, audit, and evaluate in-room dining managers, servers, order takers, and mini-bar attendants, on proper in-room dining standards and procedures, include Forbes and LQE. * Perform daily departmental meeting with all Room Service colleagues to engage, train, and motivate. * Perform administrative duties including but not limited to, scheduling, payroll, inventory, stock replenishment, etc. * Maintain inventory of all Room Service supplies, including, linen, equipment, chinaware and flatware, and mini-bar supplies and stock * Inspect Room Service area, floors, and service landings to ensure standards of service are maintained. * Implement new menus and promotions such as holiday and special event promotions. * Manage event orders and other special IRD events and junkets, and ensure timely delivery of all items, and oversee proper set-up and breakdown of special events. * Ensure all in-room dining orders, including amenities, are delivered in a timely manner and in line with Forbes and LQE standards. * Ensure in-room dining menus are up to date, accurate, and distributed appropriately. * Assists with check reconciliation with regards to voids, promos and discounted items, and assures that checks are settled in an honest and accurate way. * Maintain an active trace system for guest history on their F&B preferences * Responds to guest inquiries and coordinates special arrangements * Assist to develop yearly budget as it relates to In-Room Dining * Attend hotel meeting including P&L, F&B meetings, and pre and post conference meetings * Enforces established guidelines and policies of the hotel and revise standards and procedures for in-room dining department, as necessary. * Maintain compliance with FLHSS standards. * Understands and follow the laws and guidelines for food safety, and beverage service The above is not an all-inclusive list of job duties and responsibilities. Mandarin Oriental, New York reserves the right to add, delete, change or modify the job duties and responsibilities described in this job description at its discretion with notice. As Director of In-Room Dining, we expect from you: * Reading, writing and oral proficiency in the English language. * Willingness and ability to work a flexible schedule, including late hours, weekends, and holidays. * Have a minimum of 5 years' experience F&B In-room dining management or department director experience in a similar position in a luxury hotel property * Previous experience working in a union environment and high familiarity with Industry Wide Agreement is preferred. * High attention to detail and have the ability to handle multiple tasks at one time. * Superior communication with all colleagues and high organization skills * Ability to regularly stand and for large periods, frequently required to walk, push, pull, etc. * Ability to lift 25+ pounds. Our commitment to you * Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously. * MOstay. When you work as hard as our colleagues do, it's important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones. * Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally. * Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role. Salary and Benefits * Salary: $95,000 to $105,000 yearly * A competitive benefits package, including health, dental and vision, 401(K), etc It is Company policy to comply with the Americans with Disabilities Act, including by providing reasonable accommodations that do not constitute an undue hardship on the Company. Colleagues or candidates should direct requests for accommodation to the Director of People and Culture. We're Fans. Are you?

About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: A Manhattan landmark on Billionaires' Row. Experience five-star, New York hotel living in our modern-deco landmark designed by famed architect I.M. Pei. Located on "Billionaires' Row" at the city's most prestigious address between Park Avenue and Madison Avenue, you're just steps from Central Park and Madison Avenue shopping. Come and unwind in our sun-filled suites (some of the largest in Manhattan), take in the unparalleled city and park views, and experience serenity and luxury high above Manhattan's exhilarating whirlwind. Four Seasons Hotel New York is seeking a Director of In-Room Dining with a passion for excellence and great enthusiasm in providing exceptional service standards. Four Seasons Hotels and Resorts have been ranked FORTUNE magazine's 100 Best Companies to Work every year since 1998. Rising over Manhattan's premier shopping and business district, between Park and Madison Avenues, the I.M. Pei- designed Four Seasons features stunning views and gracious style- a remarkable luxury experience, even by New York standards. Four Seasons Hotel New York is a AAA Five Diamond and Forbes Five Star Hotel since opening and is located in the heart of Midtown near Central Park. Our property has 368 spacious guest rooms and suites and is the destination for international and high profile clientele. Here Are Some Of The Benefits Our Four Seasons Employees Enjoy; * Complimentary accommodation at other Four Seasons Hotels * Complimentary Employee Meals * Monthly Metro Discount * Employee Benefits and 401K Retirement Plan The Opportunity: Four Seasons is currently looking for a Dynamic and Guest Focused Director of In-Room Dining to join our New York property. The Director of In-Room Dining will oversee all aspects of In Room Dining, the Mini Bar and Amenity program. As a Leader, the Director will provide leadership to all hotel Employees by embodying the Four Seasons Leadership Behaviors; ability to easily connect, encourage and promote our Employees craftsmanship and celebrate the character within each Employee. Who We Look For: We look for individuals who let their true self shine at work, who are honest and reliable, who master their craft by delivering service with passion, and who strive to celebrate others' individuality. * Have an eye for detail and organization * As a diverse team, the more languages you speak the better! * Proficient in all Microsoft programs * Proficient in English (speaking, reading, writing). * Excellent interpersonal, verbal, and written communication skills. * Two to four years' previous experience in food and beverage * Must be flexible with their schedule - Able to work weekdays, weekends, holidays, overtime, and evening/overnights if needed. Compensation $97,000 - $100,000 Annually Learn more about what it is like to work at Four Seasons New York: *********************************** ************************************************* ************************************ ***************************** Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - ************************************************************************************************

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences. As a member of the Executive Committee, the Director of Rooms is a highly visible role with exposure to Senior and Corporate leadership. This position reports to the hotel General Manager. The Director of Rooms oversees hotel services including Front Desk operations, Housekeeping, Guest Services and Security. Maximizes room revenues & occupancy by analyzing daily status rates & makes adjustments accordingly. Manages large events & ensures high volume occupancy special requirements. Analyzes rate variances, monitors credit reports & maintains close observation of daily house counts. Coordinates major projects such as renovations, capital expenditures, & equipment changes. Conducts weekly Rooms Divisions meetings, including monthly financial review with subordinate managers & senior hotel directors. Prepares revenue & occupancy forecasting & monitors labor expenses through schedule approval process. Hires, manages & trains subordinate managers & employees. Duties include: + Responsible for short and long term planning and the management of the Rooms operations in the front and back of the house + Develop and recommend the budget, marketing plans and objectives and manages within those approved plans + Experience supervising all Rooms Departments + Ability to assimilate operational statistics quickly and see how they can be used to enhance position of property + Experience developing standards and operating procedures. + Participate in MOD program + Have dealt with special projects + Coach and counsel employees to reflect Hyatt service standards and procedures **Qualifications:** + Demonstrated ability to effectively interact with people of cultural, disability, and ethnic backgrounds + 6 years or more of progressive hotel Rooms experience (typically with Hyatt) + With opening hotels, previous hotel pre-opening experience preferred + Service oriented style with professional presentations skills + At least 5 years' experience in a senior role in a hotel rooms area + Proven leadership skills + Hotel/Hospitality degree an asset + Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line + Clear concise written and verbal communication skills in English + Must be proficient in Microsoft Word and Excel + Must have excellent organizational, interpersonal and administrative skills + Maintain communications with Corporate Staff + Prior experience working with and managing a union team **Primary Location:** US-NY-New York City **Organization:** The Time New York **Pay Basis:** Yearly **Job Level:** Full-time **Job:** Hotel Operations **Req ID:** NEW014645 Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.

The hotel manager provides overall leadership, guidance, and reports to the hotel senior management team as it strives to provide the highest quality in standards and services. In addition, this individual acts as the main liaison between the client and hotel staff. They ensure that all staff does everything it can to make a guest's stay pleasant and comfortable while coordinating the cleaning staff, the front desk operations, and grounds and facilities maintenance. Hotel managers create budgets and set room rates, interview, hire and train new staff, resolve employee conflicts, and help guests with any issues they might have. Candidates must offer availability on a full-time basis.

WHO ARE WE Generator is on a journey. Appropriate, given that we're a shared accommodation lifestyle brand. The journey began in London, swung through a heap of European capitals on its way to dominating the world. Generator burst onto the scene in the Americas with the launch of Generator Miami and Washington DC and most recently took aim at the country's biggest markets (NYC, LA, Miami and Chicago) with the acquisition of Freehand Hotels. No biggie. Fast Company named us one of the top 50 most innovative global companies. We, of course, agree. Our spaces are safe and seriously social, in the proudest part of the beating heart of the cities we love. Cultural action, creative pulse and an outstanding way to waste some of the finite time the universe has given you - that's what Generator offers. Holds true for staff and visitors equally, and while chic design is always the backdrop, every Generator in every destination reflects the unique beat of that city's heart. BEING YOURSELF is the key to bringing the Generator story and brand to life. ABOUT PARAMOUNT HOTEL NEW YORK Paramount Hotel is a New York City landmark located just steps from Times Square. Constructed in the French Renaissance style by Thomas W. Lamb in 1927, the building reflects the theatrical character of its neighborhood. The bustle of the street disappears as you step inside - with its two-story lobby, reflective fireplace, dramatic lighting, and rich textures, it sets the stage for a hip, indulgent experience. Recently updated but retaining its historical charm, the Paramount Hotel is standing out - as the only hotel near Broadway NYC with genuine personality. Kind of a “no brainer” to take this iconic hotel with us on our Generator journey. While making sure to keep its rich character - we are giving it the best parts of our Generator DNA in order to transform this into a social driven, loud and welcoming community hot spot (with some kick-ass parties & events, of course). Register your interest NOW!

What is the opportunity? We are seeking an experienced and highly motivated Production Services Leader in the fast-paced Capital Markets, QTS, Fixed Income Production Application Support team. This position will own delivery of Production Application Support services to the Fixed Income Trading Floor, leveraging ITIL service management principles of Event, Incident, Problem and Change management and serve as primary escalation point for any issues impacting the production environment. The ideal candidate should have strong capital markets experience and serve as face-off to CM Business, Development, and Infrastructure teams. What will you do? Lead a team of production support analysts in the United States providing world class High-Touch Trading Floor Support to the Fixed Income Rates, and Credits Desks, ensuring the highest levels of service Operate as a Player/Coach, bringing to the table a mix of hands-on technical and business knowledge, people leadership, project and communication skills, developing deep knowledge of applications, architecture, up and downstream flows. Manage Production, acting as an escalation point for operational teams leading in incident response, problem management, and root cause analysis. Will be a self-starter, owning day-to-day operational support services, driving production Stability, Reliability and Service Excellence. Employ a data-driven approach to driving production stability via metrics and reporting, partnering closely with Application Development teams and external vendors in driving Production Stability and Continuous improvement. Ensure accurate logging of support incidents, conduct Incident and Problem Review Meetings (PRMs) and track action items to closure. Drive efficiencies through the implementation of tools and process improvements. Provide leadership and subject matter expertise to team members; own the IT Support relationship with the Trading desks and aligned function What do you need to succeed? Must Have: 5-7 years' experience in IT with strong knowledge of Capital Markets including Fixed Income Products (FX, Cash, Derivatives, Structured Products, Commodities and Futures); hands-on knowledge of the full Fixed Income trading lifecycle (Market, Client and Reference data, Pricing, booking, execution, live risk, market risk, clearing and settlement flows 5-7 Supervisory / Management / team leadership experience in technology support of Capital Markets trading and related functions; excellent verbal and written communication skills and good temperament, with the ability to face off to challenging trading clients. Ability to manage the priorities, book of work / open issues from trading desks and work across IT and external vendors to capture, track, status update and drive issues to resolution Solid Linux, SQL, and any scripting language (Shell, Perl, Java, Python, etc.); working knowledge of underlying infrastructure and interoperability (servers, storage, network, middleware); experience with Database, Linux, Windows and basic infrastructure Good Knowledge of enterprise scheduler platforms and monitoring tools (i.e. Control-M, Geneos, Tableau and Service Now); solid knowledge of and experience ITIL implementing Service management practices (Event, Incident, Problem and Change management activities); production data Analysis using Service Now, PowerPoint presentations, MS Excel charts Nice to Have: Experience in DevOps and cloud technology (AWS, GridGain) Experience to support MQ, SOLACE and RV/RMD Hands-on support knowledge of ION and Bloomberg TOMS What's in it for you? We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual. A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable Leaders who support your development through coaching and managing opportunities Ability to make a difference and lasting impact Work in a dynamic, collaborative, progressive, and high-performing team A world-class training program in financial services Flexible work/life balance options Opportunities to do challenging work Opportunities to take on progressively greater accountabilities Access to a variety of job opportunities across business and geographies The Expected Salary Range For The Above Position Is $135,000 - $225,000 Depending On Factors Including But Not Limited To The Candidate's Experience, Skills, Registration Status; Market Conditions; And Business Needs. This Salary Range Does Not Include Other Elements Of Total Compensation, Including A Discretionary Bonus And Benefits Such As A 401(K) Program With Company-Matching Contributions; Health, Dental, Vision, Life And Disability Insurance; And Paid Time-Off Plan. Rbc's Compensation Philosophy And Principles Recognize The Importance Of A Highly Qualified Global Workforce And Plays A Critical Role In Attracting, Engaging And Retaining Talent That: Drives Rbc's High Performance Culture Enables Collective Achievement Of Our Strategic Goals Generates Sustainable Shareholder Returns And Above Market Shareholder Value #LI-Post Job Skills Customer Service, Decision Making, Enterprise Application Delivery, Information Technology (IT) Infrastructure, Interpersonal Relationships, IT Systems Integration, System and Console Operations, System Applications, Systems Software Additional Job Details Address: BROOKFIELD PLACE FKA 3 WORLD FINANCIAL CENTER, 200 VESEY STREET:NEW YORK City: New York Country: United States of America Work hours/week: 40 Employment Type: Full time Platform: CAPITAL MARKETS Job Type: Regular Pay Type: Salaried Posted Date: 2025-11-17 Application Deadline: 2025-12-13 Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above Inclusion and Equal Opportunity Employment At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all. Join our Talent Community Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you. Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.

Department Guest Svc Employment Type Fixed Term Contract Location Global Workplace type Onsite Reporting To Captain Key Responsibilities Skills, Knowledge & Expertise Job Benefits About Princess Cruises At Princess Cruises, we believe in creating a welcoming, inclusive, and supportive work environment for our diverse, multicultural teams, both at sea and on shore. We offer unique career opportunities that combine professional growth, adventure, and the chance to make a lasting impact on people's lives through travel. Whether you're looking to advance your hospitality career, explore the world, or work in a dynamic, high-performing environment, Princess Cruises offers: Opportunities to travel and experience new cultures. Comprehensive training and development programs. A strong focus on teamwork and personal growth. Competitive compensation and benefits. A chance to be part of a world-class brand known for excellence. Get to know us by exploring our career site. You'll learn about our history, hear first-hand what our employees love about working for Princess Cruises, and discover the passion we have for giving our guests lifetime memories. Princess Cruises is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to the applicant's age, color, race, religion, national origin, sex (including pregnancy and pregnancy related conditions), sexual orientation, gender identity or expression, disability, genetic information, or military or protected veteran status or any other characteristic protected under applicable laws. Scam Alert Protect Yourself from Recruitment Scams. Your safety and trust are important to us. Thank you for helping us maintain a secure and transparent hiring process.

Compensation Type Yearly Highgate Hotels Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. **************** Location Overview The Hotel Manager is responsible for continually focusing on achieving hotel profitability through revenue generation, cost control, guest satisfaction and developing employees training and engagement, while maintaining the integrity of the hotel. Responsibilities * Participate in hotel sales efforts, including calling on top ten accounts, meeting clients, hosting luncheons and receptions, and meeting with on-site contacts on a daily, weekly and monthly basis. * Tour the operating departments, daily, ensuring the smooth operation and staffing in all areas making adjustments as needed via department heads. * Conduct weekly staff meetings, including weekly training sessions and review of previous and future sales and operations efforts. * Conduct weekly one-on-one meetings with all operational department heads to ensure proper training, review of financials, goals and operational performance. * Attend operational line ups at least once a week (Housekeeping, Front Desk, MaSo, Culinary and Banquets) * Meet all financial review dates and corporate directed programs in a timely fashion. * Hold a monthly financial review with all department managers, M.OI.D.s and available supervisors. * Ensure that all department heads maintain budgeted productivity levels and Highgate Hotel standard checkbook accounting procedures. * Develop managers for future advancement through competency training and corporate sponsored training programs. * Participate in required M.O.D. coverage as scheduled. * Maintain, develop and monitor the effectiveness of the Lobby Ambassador program * Maintain direct contact with and monitor the development of management trainees. * Adhere to all Highgate Hotel policies and procedures and train new managers to ensure compliance. * Oversee and assist in the Highgate Hotel's budget process as required. * Oversee and assist in the Highgate Hotel's monthly forecast process as required * Ensure that training in service standards is taking place in each department using the steps to effective training according to Highgate Hotel standards. * Ensure that all department heads follow the payroll procedure, managing Overtime and meal break penalties according to Highgate SOP * Ensure that all operational departments as well as our vendors and partners follow the PCI compliance protocol. * Assist in creating a positive team-oriented environment which focuses on the guest, through employee development and motivation. * Inspect rooms regularly (weekly at a minimum) with both the Housekeeping Manager and Property Engineer. And GM * Ensure complete processing of invoices daily by using the A/P process. * Ensure that all appropriate information for financial documents is received by the Corporate Office monthly, in compliance with the monthly accounting calendar. * Ensure the cleanliness and maintenance of the physical property through inspections and preventive maintenance programs with department managers. * Ensure that employees are at all times attentive, friendly, courteous and efficient in their interactions with guests, management and all other employees. * On a monthly basis, forecast the hotel's financial position by estimating revenues and line-by-line expenses. Analyze previous and projected data to generate an accurate Reforecast. * Prepare and conduct all operational management interviews and follow hiring procedures according to Highgate Hotel S.O.P.'s. Ensure that all managers are in compliance with the standards in their interviewing and hiring procedures for departmental staff. * Interview all prospective final candidates for any vacant operational management position within the hotel prior to any offer being extended. * Perform all department manager performance appraisals according to Highgate Hotel S.O.P.'s, and ensure that managers are in compliance to the standards in their administration of performance appraisals to their staff. * Motivate, coach, counsel and discipline all management personnel according to Highgate Hotel S.O.P.'s and ensure that managers are in compliance to the standards in their administration of counseling and disciplinary steps. * Perform any other duties as requested by the Vice President of Operations, Regional Director of Operations, General Manager. * Ensure that all employees receive fair and equitable treatment according to Highgate Hotel S.O.P.'s. * Meet clients on the property, including meeting contacts and potential clients touring the property, to assist in the sales effort. * Be in the public areas during peak times, greeting guests and offering assistance as needed. * Ensure procedures for handling of the hotel safe specifically with regard to security and monthly safe audits are followed and occur. * Ensure monthly credit meetings are conducted and take an active role in the hotel credit and collection policies. * Complete required corporate training modules, and become certified to train those as required. * Ensure that all scheduled meetings take place on the property. * In conjunction with the Director of Sales, conduct daily WBR meeting. Qualifications * At least 6 years progressive experience in a hotel or a related field * Bachelor's Degree preferred. * Maintain a warm and friendly demeanor at all times. * Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner. * Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. * Must be able to multitask and prioritize departmental functions to meet deadlines. * Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner. * Attend all hotel required meetings and trainings. * Participate in M.O.D. coverage as required. * Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel. * Maintain high standards of personal appearance and grooming, which include wearing nametags. * Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations. * Maximize efforts towards productivity, identify problem areas and assist in implementing solutions. * Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary. * Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives. * Must be able to maintain confidentiality of information. * Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects. * Perform other duties as requested by management.

WHO ARE WE Freehand is on a journey. Appropriate, given that we're a shared accommodation brand. Freehand swung through the US coolest cities on its way to dominating the world. It burst onto the scene in the Americas with the launch of our properties in the country's biggest markets (NYC, LA, Miami and Chicago) with the acquisition of Freehand Hotels. Created for a new generation of urban travelers, Freehand combines the social culture of a hotel with innovative design by Roman and Williams, comfort and quality food and beverage at an affordable price. No biggie. Fast Company named us one of the top 50 most innovative global companies. We, of course, agree. Our spaces are safe and seriously social, in the proudest part of the beating heart of the cities we love. Cultural action, creative pulse and an outstanding way to waste some of the finite time the universe has given you - that's what Freehand offers. Holds true for staff and visitors equally, and while chic design is always the backdrop, every Freehand in every destination reflects the unique beat of that city's heart. ABOUT FREEHAND NEW YORK Located in Manhattan's Flatiron District, Freehand New York is housed in the former George Washington Hotel-once home to many storied writers, musicians and creatives. Designed by Roman and Williams and featuring custom-commissioned artwork by Bard College students and alumni throughout, we're revitalizing the artistic community in a historic NY neighbourhood. Conveniently situated in the Flatiron District, Freehand New York has a vibrancy that starts with the guests in the rooms and public spaces and is complemented by the locals frequenting the George Washington Bar and Broken Shaker rooftop Bar, enjoying the regular events and activations. It's this energy that sets Freehand apart in the city, and it empowers the team working at the property just as much as it does the guests passing through.

Job Title: Assistant Director of Front Office Department: Front Office Reports To: Director of Front Office Employment Type: Full-Time, Exempt Union Status: Non-Union Management Role (Supervises Unionized Staff) Job Summary: The Assistant Director of Front Office plays a key leadership role in the day-to-day operations of the Front Office at the Hyatt Centric Wall Street. This position supports the Director of Front Office in delivering a seamless guest experience while overseeing unionized front desk, bell, and PBX agents. The ideal candidate thrives in a fast-paced, upscale environment and is committed to upholding Hyatt's brand standards and labor agreements. Key Responsibilities: Assist in managing all front office operations, including front desk, guest services, concierge, and night audit. Supervise and support unionized hourly staff, ensuring adherence to CBAs (Collective Bargaining Agreements) and hotel policies. Foster a service-first environment and ensure prompt, professional, and personalized guest interactions. Handle guest concerns and resolve issues with a focus on service recovery and satisfaction. Maintain accurate records of staff attendance, discipline, and training in compliance with union requirements. Ensure daily checklists, shift reports, and cash handling procedures are completed accurately and timely. Collaborate with Housekeeping, Engineering, and Food & Beverage to meet guest expectations. Train, coach, and motivate team members for consistent service excellence. Monitor front office supplies, technology, and equipment to ensure smooth operations. Participate in departmental scheduling, payroll review, and labor management. Serve as the Manager on Duty as assigned. Qualifications: 2+ years of Front Office or Guest Services supervisory experience in a full-service or upscale hotel. Prior experience in a unionized hotel environment strongly preferred. Working knowledge of property management systems (preferably OPERA or similar). Excellent communication, problem-solving, and conflict-resolution skills. Proven ability to manage performance, coach teams, and enforce policies fairly. Flexible schedule, including availability to work weekends, evenings, and holidays. Bachelor's degree in Hospitality Management or related field preferred. Why Join Us: At Hyatt Centric Wall Street, we believe in inspiring curiosity and enabling guests to discover something new in the heart of downtown NYC. As part of our leadership team, you'll play a vital role in delivering authentic hospitality while navigating the dynamic world of union hotel operations.

SourcePro Search is conducting a search for a Hotel General Manager Candidate must have a proven track record of successfully managing a hotel's overall operation, successful budget controls while meeting all of the necessary quality standards, ability to maximize all revenues, and the desire to develop team members, while creating a motivating work environment and exceeding guest service scores. SUMMARY: To maximize the financial performance of the hotel by providing the highest possible quality of guest service and product, by fostering a positive work environment for all employees, and by developing and implementing an aggressive sales and marketing plan. Supervise and develop the performance of all operating departments including, but not limited to: Front Office, Guest Services, Housekeeping, Food and Beverage, Security, and Maintenance to insure the highest possible levels of guest satisfaction in a cost efficient manner. Develop, implement, monitor and participate in a comprehensive sales and marketing plan that results in optimum, rate and occupancy for the hotel. Meet or exceed established budgetary guidelines for the hotel. This position requires the performance of technical and administrative duties including writing and reviewing reports (occupancy, yield management, payroll, accounting etc.) Interviewing, hiring, coaching and counseling department managers in the efficient operation of their respective areas. Regular ongoing monitoring of staff to ensure the adherence to pre-established policies and procedures; delegation of duties; daily property inspections; active participation in community affairs; and willingness and ability to engage in effective communication with corporate staff and property owners. Develop and supervise programs that promote a positive work environment for all employees while ensuring that all employment-related processes and documentation are in compliance with local, state and federal laws and regulations. Weekly forecasting and planning of operating staffing and cost expenditures to correspond to forecasted sales and costs. Develop action plans to maximize occupancy and to maximize average rate. Assure regular repair, upkeep, and overall general maintenance of the hotel and provide a system of on-going maintenance of facilities and equipment. Develop a high morale and loyalty to the hotel and to the company in order to reduce turnover and increase employee morale. Communicate, counsel and assist in staff development. Through leadership and example, establish a friendly, courteous, service-oriented staff that is exhibited by all hotel employees. Establish and implement guest service for all departments, periodically review, and identify problems and corrective actions.

Trump International Hotel & Tower New York provides the finest standard of luxury to the world's most discerning Guests, all in the heart of Midtown Manhattan overlooking Central Park. Trump International Hotel & Tower redefines Manhattan's luxury hotel product. Accommodations offer the finest and most luxurious comforts of home with Central Park as your front lawn, Lincoln Center as your entertainment center, and a personal Attaché attending to every need. Trump International Hotel & Tower New York seeks a Director of Front Office to join our dynamic team. JOB OVERVIEW: The Director of Front Office provides supervision, direction, and leadership in the Front Office in accordance with the objectives, performance, and quality standards established by the hotel. Coordinate guests' special needs, requests, and preferences with the departments concerned. Responsible for the recognition of all repeat guests, VIP's, and transient guests. Promote guest recognition awareness among all associates and management. Foster relationships with guests thereby encouraging repeat business and brand loyalty. Job Requirements: * 4-5 years Front Office Management experience (Luxury hotel experience preferred) * Successful problem-solving skills * Must be organized and task-oriented * Able to work well in a team environment * Must possess clear, concise written and verbal communication skills * Willing and able to work shift duties that may include evenings, nights, weekends, and holidays * Must have a passion for delivering outstanding luxury service * A graduate of Hotel School is preferred * Knowledge of computers and systems, OPERA and ALICE preferred * Possess strong interpersonal skills * Able to motivate a team of employees and possess excellent attention to detail * Able to handle the stress of a deadline * Able to think independently and possess good judgment and decision-making abilities * Assure guest expectations are exceeded through proper employee training * Demonstrate an ability to lead by example * Experience in training, cross-training, and developing employees We are an equal opportunity employer and qualified applicants will be considered without regard to race, color, age, religion, sex, gender, gender identity, gender expression, national origin, ethnicity, disability, pregnancy, sexual orientation, genetic information, uniformed services status, veteran status, marital status, protected hairstyle and texture, and height or weight, or any other legally protected classification under local, state or federal law. Pay: $90,000 -100,000

The Sales Manager develops business through direct sales solicitation for an assigned territory or market segment(s). This role also supports the Sales and Marketing Director in developing and setting sales and marketing strategies, ensuring the plans are implemented, results are monitored and sales goals are achieved. This role will focus in Business Travel. Duties And Responsibilities Establishes client base of individuals, organizations, associations, social, and/or corporate businesses through direct outside and inside selling to secure business for the hotel to ensure that room night sales and revenue goals are met or exceeded Prospects and qualifies new business Negotiates guest room rates, meeting room rental, function space, and/or hotel services within approved booking guidelines Produces and/or reviews all sales contracts, rate agreements, and/or banquet/catering event orders Identifies additional sales opportunities to enhance revenue in partnership with other department heads Entertains clients in accordance with established company and hotel policies and guidelines Attends and represents the hotel at trade shows and conventions and/or participate in sales trips to key feeder markets Follows up with clients regularly during and after departure to ensure satisfaction and secure future bookings Arranges and conducts special events, site inspections, and off-site presentations for potential clients to build loyal; client partnerships Serves as one of the public relations representatives of the hotel and brand champion to the travel, tourism, corporate travel professionals, travel industry associations and events to promote and drive business to the hotel Develops and maintains good relationships with officials and representatives of local community groups and companies, and attends out-of-town conventions and trade shows to promote new business and increase sales for the hotel (e.g., Tourism Board/CVB, Chamber of Commerce, etc.) Qualifications And Requirements 2-3 years sales or marketing related experience, or equivalent combination of education and experience Must speak fluent English Flexible work schedule - role is onsite 5 days Preferred Bilingual Prior hotel sales experience in NYC Other: Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with guests, employees and third parties that reflects highly on the hotel, the brand and the Company Reading and writing abilities are utilized often when completing paperwork and management reports, interpreting results, giving and receiving instructions, and training Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances are utilized frequently Problem solving, reasoning, motivating, organizational and training abilities are used often May be required to work nights, weekends, and/or holidays Physical Requirements Frequently standing up or moving within and outside of the facility Carrying or lifting items weighing up to 25 pounds Travel to attend tradeshows, meetings or training The salary range for this role is $60,000 to $90,000. This job is also eligible for bonus pay. We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401k, and many other benefits to eligible employees.

As our Director of Rooms, you will be accountable for overseeing the organization, staff, and quality of the operations in Guest Services, Housekeeping, and Laundry while providing all guests with quality service and maximizing room revenue. This position may require flexible scheduling availability. Requirements Job Requirements: Provide basic housekeeping duties including changing the sheets, changing and arranging the towels, restocking toilet supplies, vacuuming, dusting, cleaning, and rearranging the room after guests check out Conducting daily room inspections to ensure all rooms are cared for according to brand and Island Hospitality Management's standards Notify supervisors of any damages, deficits, and/or disturbances Ensure that departments achieve or exceed guest's service expectations Control all purchases for the department, consistently aware of quality and cost Prepare team member schedules in accordance with budgets and business forecasts Manage human resources functions including recruiting, onboarding, performance evaluations, training, and disciplinary actions Job Qualifications: Knowledge of budget preparation, payroll, and cost spending controls Highly motivated team player with strong initiative and desire for achievement Must be effective in handling problems in the workplace including anticipating, preventing, identifying, and solving problems as necessary Ability to work well in stressful situations Readily available and approachable for all guests while providing excellent guest service Valid Driver's License is preferred The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to stand, sit or walk for an extended period of time. While performing the duties of this job, the employee is regularly required to lift and/or move up to 10 pounds and frequently lift and/or move up to 25 pounds. Training: Island Hospitality is committed to employee development and displays that commitment with a formalized training and development program providing a clear path for any employee with a desire and aptitude to thrive in the hospitality business. As team members join Island Hospitality from other organizations they too can build on that prior experience and find further growth opportunities within our company by utilizing the tools and resources offered. Team Member Wellness Program: How We Thank You For All You Bring To The Team Rewarding Benefits Package: Healthcare including Medical, Dental, and Vision Insurance HSA & FSA plans available! Dependent care FSA Identity Theft Protection Insurance Commuter benefits including transit & parking Pet Insurance PTO and Payroll Incentives for Annual Wellness Exams Employee Assistance Program Wellness Subscriptions including access to gyms, financial planning, counseling, and legal services Paid Sick and Vacation Time Family Leave 401(k) Retirement plan - IHM Matches 100% up to 3% of your salary and an extra 50% on the next 2% of your salary. 401(k) is fully vested upon the first contribution Rewarding Hard Work: Incentive based bonus program Free room nights at our hotels and employee discounts within your hotel brand Discounts for friends and family within your hotel brand Team Member recognition and bonus Discounted tickets to theme parks, musicals, movies, and more through Tickets at Work Career Growth through our in-house training program with a path personalized to your desired goals Referral bonus program to ANY of our locations Equal Opportunity Employer Island Hospitality uses E-Verify to confirm work authorization in all municipalities where it is required by law. Salary Description $70,000 - $75,000

Sales Manager This is a future need to fill the Sales Manager role for portfolio expansion. The Sales Manager is responsible for the Sales functions of the hotel including, but not limited to soliciting of accounts, developing and growing client relationships/business, consistently up-selling the hotel's rooms to meet or exceed set sales & hotel goals, prospect and develop new accounts, follows up promptly on leads generated by the lead sources, Corporate Office and responds to sales inquiries, initiates new sales, prospects and qualifies leads and solicits potential clients, entertains clients, conducts site visits and answers questions, determines rates, prepares proposals, negotiates contracts, services accounts and analyzes lost business for the hotels. Requirements: · Effectively attain assigned sales and revenue goals as well as solicitation call goals. · This position demands a flexible schedule and is client/event driven; this individual must be available days/nights/holidays/weekends based on the needs of the client and the Hotel. · Draft proposals, contracts, letters, and reports in a timely manner. Sell, coordinate and execute agreements for Group business. Effectively communicate to all hotel departments the information necessary to successfully execute the group's needs. · Solicits new and existing accounts to meet/exceed revenue goals. This involves making new client calls, direct sales calls, sales blitzes, and hotel tours. In addition, maintaining good working relationships with existing clients. · Displays leadership in guest hospitality, exemplifies customer service and creates a positive example for guest relations; Interacts with guests to obtain feedback on product quality and service levels. · Develop & implement SMART plans quarterly. · Maintains well documented, accurate, organized and up-to-date Sales Force in order to serve clients and employer in the most expedient, organized and knowledgeable manner. · Promptly follows up on all customer needs and inquiries timely and efficiently. · Ideally, the candidate will have 3-5 years selling experience in Group, FIT and Business Travel Sales experience. · Contact customers in-house to promote goodwill and foster additional business, repeat bookings and referrals. · Handle account details so all pertinent aspects of solicitation and closing are complete and documented. · Collaborate with various departments to ensure flawless execution and participate in solving problems with other departments related to business booked. · Maximize revenue by selling all facets of the hotel to previous, current, and potential clients. · Use professional sales techniques to negotiate the best possible terms and conditions that satisfy customer (internal and external) requirements. · Maintain hotel relationships with key accounts to increase customer satisfaction and account revenue. · Develop and conduct persuasive sales presentations to prospective clients. · Travel locally to conduct outside sales calls, promote the hotel, conduct site inspections, and review competition's business. · Research periodicals, internet, trade journals, and other publications to learn about potential business opportunities. · Prepare information for, meet with, and entertain clients as deemed appropriate by potential business from that account. · Attend or host hotel events as required. · Audit or assist with client billing as required. · Follow brands sustainability guidelines and practices. · Perform other duties as assigned by management, of which employee is capable of performing.

The Sales Manager, Venues is responsible for effectively guiding customers through event experiences, identifying solutions that meet their goals and objectives, resulting in a compelling event experience. Utilizes all available tools to ensure maximum event and revenue capture from assigned customer base. Cultivates and maintains relationships with key hotel personnel to enhance the overall business relationship with hotel. Supports Company initiatives, business strategies and Core Values. This position reports to a Sr. Sales Manager, Sales Director, or Director, Event Technology. Key Job Responsibilities Revenue Generation * Drive Results by soliciting and securing business through a proactive, consultative sales approach, utilizing Encore's sales process and methodology. * Effectively prepare and present quotes and proposals in a timely manner to customers, including those submitted through ********************* venue booking system, or other sources as assigned. * Effectively collaborate with vendors and other departments/divisions of the company to capture and service events. * Attend site visits, pre-conference planning meetings, and appropriate venue meetings as necessary to support the customer event experience. * Understand event cost structure and incorporates this into solution designs according to established profitability guidelines. Relationship Management * Deliver World-Class Service by cultivating and maintaining relationships with customers, venue personnel and various Encore supporting functions and departments. * Thoroughly research and understand customer history and previous experiences, in order to create more personalized customer experiences. * Value People by attending customer meetings, understanding their goals and responding to their questions, concerns, and challenges. * Do the Right Thing by ensuring all customer information is up to date and accurate in the Customer Relationship Management system (CRM) at all times. * Actively refer and guide customers through the Encore network, leveraging contacts to secure additional opportunities with existing customers. Sales Accountability * Maintain a healthy pipeline at all times that ensures achievement of established revenue targets. * Ensure all known opportunities are in CRM and completely accurate and updated at all times. * See the Big Picture by supporting the sales forecasting efforts at home location, ensuring they are accurate and submitted timely. * Learn and adopt all SOPs related to the role and any new initiatives/programs that are implemented. * Maintain knowledge of new product/service offerings and emerging technology supporting meetings and events. Job Qualifications * BS/BA or 1+ years of Encore or equivalent experience required * 1 year technology sales or hospitality experience preferred * Prior sales experience in audiovisual is a plus * Knowledge of hospitality industry and sales processes preferred * Technical aptitude and computer proficiency required * Strong written and verbal communication skills Competencies (by Core Values) Deliver World Class Service * Hospitality * Ownership Do The Right Thing * Demonstrates Self-Awareness Drive Results * Ensures Accountability See The Big Picture * Decision Quality * Manages Complexity Value People * Collaborates For more information on our Competency Group, refer to the Competency Based Talent Management page on Encore Connect by searching for the title or copy & pasting this URL Link (******************************************************************************************** Physical Requirements Team members must meet the physical demands listed below to successfully perform essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * Sitting: 4-5 hours per day * Standing: 2-3 hours per day * Walking: 2-3 hours per day * Stooping: 0-1 hour per day * Crawling: 0-1 hour per day * Kneeling: 0-1 hour per day * Bending: 0-1 hour per day * Reaching (above your head): 0-1 hour per day * Climbing: 0-1 hour per day * Grasping: 0-1 hour per day Lifting Requirements * 0 - 15 lbs*: Occasionally * 16 - 50 lbs*: Occasionally * 51 - 100 lbs: Never * Over 100 lbs: Never Carrying Requirements * 0 - 15 lbs*: Occasionally * 16 - 50 lbs*: Occasionally * 51 - 100 lbs: Never * Over 100 lbs: Never Auditory/Visual Requirements * Close Vision: Continuously * Distance Vision: Continuously * Color Vision: Continuously * Peripheral Vision: Continuously * Depth Perception: Continuously Pushing/Pulling Requirements * 0 - 15 lbs*: Occasionally * 16 - 50 lbs*: Occasionally * 51 - 100 lbs*: Occasionally * Over 100 lbs: Never Note: The physical requirements marked with an asterisk () indicate activities performed without assistance.* Team members must be able to meet the physical demands above in order to successfully perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work Environment Hotel Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio visual equipment and electrical components, and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends and holidays. Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area. The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.

Job Title: Hotel Maintenance Technician Job Type: Full-Time About Us: Best Western Plus Secaucus is a hotel dedicated to providing exceptional guest experiences in a comfortable and welcoming environment. We are looking for a motivated and skilled Hotel Maintenance Technician to join our team and ensure our facilities are always in top condition. Job Overview: The Hotel Maintenance Technician will be responsible for maintaining the hotel's infrastructure and equipment, ensuring all systems function properly and efficiently. This role involves performing preventive maintenance, troubleshooting issues, completing repairs, and assisting with renovations. The ideal candidate will have a strong technical background, excellent problem-solving skills, and a commitment to guest satisfaction. Key Responsibilities: * Conduct routine inspections of the hotel facilities, including guest rooms, public areas, and mechanical systems. * Perform repairs and maintenance on various systems, including electrical, plumbing, heating, ventilation, air conditioning (HVAC), and appliances. * Troubleshoot and resolve maintenance issues reported by staff and guests in a timely manner. * Ensure compliance with safety standards and regulations, including hotel and local building codes. * Complete work orders efficiently and maintain accurate records of tasks performed. * Assist in the renovation and improvement projects as needed. * Maintain tools and equipment in safe and working order. * Respond to emergencies promptly and efficiently to minimize disruption to guests and staff. * Collaborate with other hotel departments to address maintenance concerns and improve overall guest experience. * Provide excellent customer service to guests and staff regarding maintenance inquiries and issues. Qualifications: * High school diploma or equivalent; additional technical training or certification in maintenance or related field is preferred. * Previous experience in hotel maintenance or a similar role, with knowledge of general maintenance practices. * Proficiency in electrical, plumbing, and HVAC systems. * Strong problem-solving skills and the ability to work independently. * Excellent communication and interpersonal skills. * Ability to manage multiple tasks and prioritize effectively. * Must be available to work flexible hours, including evenings, weekends, and holidays as needed. * Physical ability to lift heavy objects, stand for long periods, and perform various maintenance tasks. Benefits: * Competitive salary and benefits package. * Employee discounts on hotel stays and services. * Friendly and dynamic work environment. How to Apply: If you have the skills and passion for hospitality and maintenance, we would love to hear from you! Please submit your resume and a cover letter outlining your qualifications to [insert application email or link]. Best Western Plus Secaucus is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Department Guest Svc Employment Type Fixed Term Contract Location Global Workplace type Onsite Reporting To Hotel General Manager Key Responsibilities Skills, Knowledge & Expertise Job Benefits About Princess Cruises At Princess Cruises, we believe in creating a welcoming, inclusive, and supportive work environment for our diverse, multicultural teams, both at sea and on shore. We offer unique career opportunities that combine professional growth, adventure, and the chance to make a lasting impact on people's lives through travel. Whether you're looking to advance your hospitality career, explore the world, or work in a dynamic, high-performing environment, Princess Cruises offers: Opportunities to travel and experience new cultures. Comprehensive training and development programs. A strong focus on teamwork and personal growth. Competitive compensation and benefits. A chance to be part of a world-class brand known for excellence. Get to know us by exploring our career site. You'll learn about our history, hear first-hand what our employees love about working for Princess Cruises, and discover the passion we have for giving our guests lifetime memories. Princess Cruises is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to the applicant's age, color, race, religion, national origin, sex (including pregnancy and pregnancy related conditions), sexual orientation, gender identity or expression, disability, genetic information, or military or protected veteran status or any other characteristic protected under applicable laws. Scam Alert Protect Yourself from Recruitment Scams. Your safety and trust are important to us. Thank you for helping us maintain a secure and transparent hiring process.

The Sales Manager, Venues is responsible for effectively guiding customers through event experiences, identifying solutions that meet their goals and objectives, resulting in a compelling event experience. Utilizes all available tools to ensure maximum event and revenue capture from assigned customer base. Cultivates and maintains relationships with key hotel personnel to enhance the overall business relationship with hotel. Supports Company initiatives, business strategies and Core Values. This position reports to a Sr. Sales Manager, Sales Director, or Director, Event Technology. Key Job Responsibilities Revenue Generation * Drive Results by soliciting and securing business through a proactive, consultative sales approach, utilizing Encore's sales process and methodology. * Effectively prepare and present quotes and proposals in a timely manner to customers, including those submitted through ********************* venue booking system, or other sources as assigned. * Effectively collaborate with vendors and other departments/divisions of the company to capture and service events. * Attend site visits, pre-conference planning meetings, and appropriate venue meetings as necessary to support the customer event experience. * Understand event cost structure and incorporates this into solution designs according to established profitability guidelines. Relationship Management * Deliver World-Class Service by cultivating and maintaining relationships with customers, venue personnel and various Encore supporting functions and departments. * Thoroughly research and understand customer history and previous experiences, in order to create more personalized customer experiences. * Value People by attending customer meetings, understanding their goals and responding to their questions, concerns, and challenges. * Do the Right Thing by ensuring all customer information is up to date and accurate in the Customer Relationship Management system (CRM) at all times. * Actively refer and guide customers through the Encore network, leveraging contacts to secure additional opportunities with existing customers. Sales Accountability * Maintain a healthy pipeline at all times that ensures achievement of established revenue targets. * Ensure all known opportunities are in CRM and completely accurate and updated at all times. * See the Big Picture by supporting the sales forecasting efforts at home location, ensuring they are accurate and submitted timely. * Learn and adopt all SOPs related to the role and any new initiatives/programs that are implemented. * Maintain knowledge of new product/service offerings and emerging technology supporting meetings and events. Job Qualifications * BS/BA or 1+ years of Encore or equivalent experience required * 1 year technology sales or hospitality experience preferred * Prior sales experience in audiovisual is a plus * Knowledge of hospitality industry and sales processes preferred * Technical aptitude and computer proficiency required * Strong written and verbal communication skills Competencies (by Core Values) Deliver World Class Service * Hospitality * Ownership Do The Right Thing * Demonstrates Self-Awareness Drive Results * Ensures Accountability See The Big Picture * Decision Quality * Manages Complexity Value People * Collaborates For more information on our Competency Group, refer to the Competency Based Talent Management page on Encore Connect by searching for the title or copy & pasting this URL Link (******************************************************************************************** Physical Requirements Team members must meet the physical demands listed below to successfully perform essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * Sitting: 4-5 hours per day * Standing: 2-3 hours per day * Walking: 2-3 hours per day * Stooping: 0-1 hour per day * Crawling: 0-1 hour per day * Kneeling: 0-1 hour per day * Bending: 0-1 hour per day * Reaching (above your head): 0-1 hour per day * Climbing: 0-1 hour per day * Grasping: 0-1 hour per day Lifting Requirements * 0 - 15 lbs*: Occasionally * 16 - 50 lbs*: Occasionally * 51 - 100 lbs: Never * Over 100 lbs: Never Carrying Requirements * 0 - 15 lbs*: Occasionally * 16 - 50 lbs*: Occasionally * 51 - 100 lbs: Never * Over 100 lbs: Never Auditory/Visual Requirements * Close Vision: Continuously * Distance Vision: Continuously * Color Vision: Continuously * Peripheral Vision: Continuously * Depth Perception: Continuously Pushing/Pulling Requirements * 0 - 15 lbs*: Occasionally * 16 - 50 lbs*: Occasionally * 51 - 100 lbs*: Occasionally * Over 100 lbs: Never Note: The physical requirements marked with an asterisk () indicate activities performed without assistance.* Team members must be able to meet the physical demands above in order to successfully perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work Environment Hotel Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio visual equipment and electrical components, and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends and holidays. Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area. The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.