Hotel director jobs in North Bergen, NJ

About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: A Manhattan landmark on Billionaires' Row. Experience five-star, New York hotel living in our modern-deco landmark designed by famed architect I.M. Pei. Located on "Billionaires' Row" at the city's most prestigious address between Park Avenue and Madison Avenue, you're just steps from Central Park and Madison Avenue shopping. Come and unwind in our sun-filled suites (some of the largest in Manhattan), take in the unparalleled city and park views, and experience serenity and luxury high above Manhattan's exhilarating whirlwind. Four Seasons Hotel New York is seeking a Director of In-Room Dining with a passion for excellence and great enthusiasm in providing exceptional service standards. Four Seasons Hotels and Resorts have been ranked FORTUNE magazine's 100 Best Companies to Work every year since 1998. Rising over Manhattan's premier shopping and business district, between Park and Madison Avenues, the I.M. Pei- designed Four Seasons features stunning views and gracious style- a remarkable luxury experience, even by New York standards. Four Seasons Hotel New York is a AAA Five Diamond and Forbes Five Star Hotel since opening and is located in the heart of Midtown near Central Park. Our property has 368 spacious guest rooms and suites and is the destination for international and high profile clientele. Here Are Some Of The Benefits Our Four Seasons Employees Enjoy; * Complimentary accommodation at other Four Seasons Hotels * Complimentary Employee Meals * Monthly Metro Discount * Employee Benefits and 401K Retirement Plan The Opportunity: Four Seasons is currently looking for a Dynamic and Guest Focused Director of In-Room Dining to join our New York property. The Director of In-Room Dining will oversee all aspects of In Room Dining, the Mini Bar and Amenity program. As a Leader, the Director will provide leadership to all hotel Employees by embodying the Four Seasons Leadership Behaviors; ability to easily connect, encourage and promote our Employees craftsmanship and celebrate the character within each Employee. Who We Look For: We look for individuals who let their true self shine at work, who are honest and reliable, who master their craft by delivering service with passion, and who strive to celebrate others' individuality. * Have an eye for detail and organization * As a diverse team, the more languages you speak the better! * Proficient in all Microsoft programs * Proficient in English (speaking, reading, writing). * Excellent interpersonal, verbal, and written communication skills. * Two to four years' previous experience in food and beverage * Must be flexible with their schedule - Able to work weekdays, weekends, holidays, overtime, and evening/overnights if needed. Compensation $97,000 - $100,000 Annually Learn more about what it is like to work at Four Seasons New York: *********************************** ************************************************* ************************************ ***************************** Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - ************************************************************************************************

Compensation Type Yearly Highgate Hotels Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. **************** Location Overview The Hotel Manager is responsible for continually focusing on achieving hotel profitability through revenue generation, cost control, guest satisfaction and developing employees training and engagement, while maintaining the integrity of the hotel. Responsibilities * Participate in hotel sales efforts, including calling on top ten accounts, meeting clients, hosting luncheons and receptions, and meeting with on-site contacts on a daily, weekly and monthly basis. * Tour the operating departments, daily, ensuring the smooth operation and staffing in all areas making adjustments as needed via department heads. * Conduct weekly staff meetings, including weekly training sessions and review of previous and future sales and operations efforts. * Conduct weekly one-on-one meetings with all operational department heads to ensure proper training, review of financials, goals and operational performance. * Attend operational line ups at least once a week (Housekeeping, Front Desk, MaSo, Culinary and Banquets) * Meet all financial review dates and corporate directed programs in a timely fashion. * Hold a monthly financial review with all department managers, M.OI.D.s and available supervisors. * Ensure that all department heads maintain budgeted productivity levels and Highgate Hotel standard checkbook accounting procedures. * Develop managers for future advancement through competency training and corporate sponsored training programs. * Participate in required M.O.D. coverage as scheduled. * Maintain, develop and monitor the effectiveness of the Lobby Ambassador program * Maintain direct contact with and monitor the development of management trainees. * Adhere to all Highgate Hotel policies and procedures and train new managers to ensure compliance. * Oversee and assist in the Highgate Hotel's budget process as required. * Oversee and assist in the Highgate Hotel's monthly forecast process as required * Ensure that training in service standards is taking place in each department using the steps to effective training according to Highgate Hotel standards. * Ensure that all department heads follow the payroll procedure, managing Overtime and meal break penalties according to Highgate SOP * Ensure that all operational departments as well as our vendors and partners follow the PCI compliance protocol. * Assist in creating a positive team-oriented environment which focuses on the guest, through employee development and motivation. * Inspect rooms regularly (weekly at a minimum) with both the Housekeeping Manager and Property Engineer. And GM * Ensure complete processing of invoices daily by using the A/P process. * Ensure that all appropriate information for financial documents is received by the Corporate Office monthly, in compliance with the monthly accounting calendar. * Ensure the cleanliness and maintenance of the physical property through inspections and preventive maintenance programs with department managers. * Ensure that employees are at all times attentive, friendly, courteous and efficient in their interactions with guests, management and all other employees. * On a monthly basis, forecast the hotel's financial position by estimating revenues and line-by-line expenses. Analyze previous and projected data to generate an accurate Reforecast. * Prepare and conduct all operational management interviews and follow hiring procedures according to Highgate Hotel S.O.P.'s. Ensure that all managers are in compliance with the standards in their interviewing and hiring procedures for departmental staff. * Interview all prospective final candidates for any vacant operational management position within the hotel prior to any offer being extended. * Perform all department manager performance appraisals according to Highgate Hotel S.O.P.'s, and ensure that managers are in compliance to the standards in their administration of performance appraisals to their staff. * Motivate, coach, counsel and discipline all management personnel according to Highgate Hotel S.O.P.'s and ensure that managers are in compliance to the standards in their administration of counseling and disciplinary steps. * Perform any other duties as requested by the Vice President of Operations, Regional Director of Operations, General Manager. * Ensure that all employees receive fair and equitable treatment according to Highgate Hotel S.O.P.'s. * Meet clients on the property, including meeting contacts and potential clients touring the property, to assist in the sales effort. * Be in the public areas during peak times, greeting guests and offering assistance as needed. * Ensure procedures for handling of the hotel safe specifically with regard to security and monthly safe audits are followed and occur. * Ensure monthly credit meetings are conducted and take an active role in the hotel credit and collection policies. * Complete required corporate training modules, and become certified to train those as required. * Ensure that all scheduled meetings take place on the property. * In conjunction with the Director of Sales, conduct daily WBR meeting. Qualifications * At least 6 years progressive experience in a hotel or a related field * Bachelor's Degree preferred. * Maintain a warm and friendly demeanor at all times. * Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner. * Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. * Must be able to multitask and prioritize departmental functions to meet deadlines. * Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner. * Attend all hotel required meetings and trainings. * Participate in M.O.D. coverage as required. * Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel. * Maintain high standards of personal appearance and grooming, which include wearing nametags. * Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations. * Maximize efforts towards productivity, identify problem areas and assist in implementing solutions. * Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary. * Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives. * Must be able to maintain confidentiality of information. * Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects. * Perform other duties as requested by management.

The hotel manager provides overall leadership, guidance, and reports to the hotel senior management team as it strives to provide the highest quality in standards and services. In addition, this individual acts as the main liaison between the client and hotel staff. They ensure that all staff does everything it can to make a guest's stay pleasant and comfortable while coordinating the cleaning staff, the front desk operations, and grounds and facilities maintenance. Hotel managers create budgets and set room rates, interview, hire and train new staff, resolve employee conflicts, and help guests with any issues they might have. Candidates must offer availability on a full-time basis.

Job Description We are looking for a talented F&B Manager to join the team at Warren Street Hotel, recently awarded 2 Michelin Keys. The ideal candidate will have a minimum of 3 years of F&B management experience in luxury hotels in New York City, in addition to the skills listed below. Being an exceptional team player, this candidate would also possess excellent interpersonal skills, great attention to detail, and be driven by delivering exceptional standards. MAIN DUTIES: As a Head of Department, fully responsible for the smooth and efficient running of all Food & Beverage outlets, including Restaurant & Bar, Events, and Room Service, reporting to the General Manager To liaise with the Head Chef and General Manager in menu design and development To prepare an annual budget for the Food & Beverage department To prepare an annual revenue forecast for all F&B outlets To prepare and maintain budgeted departmental targets and control costs To prepare the weekly payroll for the Food & Beverage department To prepare monthly F&B reports To oversee the monthly stock take and act on any discrepancies To conform to all legislative requirements To recruit & retain high-caliber employees for the department and reduce labor turnover wherever possible To ensure that all F&B outlets are appropriately staffed at all times To ensure that there is a departmental incentive scheme in place at all times To ensure that effective departmental communication takes place To conduct a monthly departmental meeting for the Food & Beverage team and ensure minutes are recorded Monitor, identify, and organize the delivery of training solutions in line with identified training needs To monitor and update training manuals and starter kits and ensure they are fully utilized To ensure that all members of the Food & Beverage team have excellent product and menu knowledge To work with our PR team to ensure the Restaurant, Bar, and Events are always in the spotlight To be part of the Manager on Duty team, assisting with hotel operations when required To be part of the Fire and Life Safety team and assist when required REQUIREMENTS: Excellent knowledge of Micros & Delphi Strong leadership and motivational skills in order to develop and inspire the team Excellent personal presentation EMPLOYEE BENEFITS: Paid vacation, sick, and personal days Health, dental, vision, and life insurance plans Commuter benefits Holiday staff parties and staff appreciation events In-house uniform dry cleaning services Employee meals while on duty Departmental and company-wide incentive programs

We are looking for a talented F&B Manager to join the team at Warren Street Hotel, recently awarded 2 Michelin Keys. The ideal candidate will have a minimum of 3 years of F&B management experience in luxury hotels in New York City, in addition to the skills listed below. Being an exceptional team player, this candidate would also possess excellent interpersonal skills, great attention to detail, and be driven by delivering exceptional standards. MAIN DUTIES: As a Head of Department, fully responsible for the smooth and efficient running of all Food & Beverage outlets, including Restaurant & Bar, Events, and Room Service, reporting to the General Manager To liaise with the Head Chef and General Manager in menu design and development To prepare an annual budget for the Food & Beverage department To prepare an annual revenue forecast for all F&B outlets To prepare and maintain budgeted departmental targets and control costs To prepare the weekly payroll for the Food & Beverage department To prepare monthly F&B reports To oversee the monthly stock take and act on any discrepancies To conform to all legislative requirements To recruit & retain high-caliber employees for the department and reduce labor turnover wherever possible To ensure that all F&B outlets are appropriately staffed at all times To ensure that there is a departmental incentive scheme in place at all times To ensure that effective departmental communication takes place To conduct a monthly departmental meeting for the Food & Beverage team and ensure minutes are recorded Monitor, identify, and organize the delivery of training solutions in line with identified training needs To monitor and update training manuals and starter kits and ensure they are fully utilized To ensure that all members of the Food & Beverage team have excellent product and menu knowledge To work with our PR team to ensure the Restaurant, Bar, and Events are always in the spotlight To be part of the Manager on Duty team, assisting with hotel operations when required To be part of the Fire and Life Safety team and assist when required REQUIREMENTS: Excellent knowledge of Micros & Delphi Strong leadership and motivational skills in order to develop and inspire the team Excellent personal presentation EMPLOYEE BENEFITS: Paid vacation, sick, and personal days Health, dental, vision, and life insurance plans Commuter benefits Holiday staff parties and staff appreciation events In-house uniform dry cleaning services Employee meals while on duty Departmental and company-wide incentive programs

We are looking for a talented F&B Manager to join the team at Warren Street Hotel, recently awarded 2 Michelin Keys. The ideal candidate will have a minimum of 3 years of F&B management experience in luxury hotels in New York City, in addition to the skills listed below. Being an exceptional team player, this candidate would also possess excellent interpersonal skills, great attention to detail, and be driven by delivering exceptional standards. MAIN DUTIES: As a Head of Department, fully responsible for the smooth and efficient running of all Food & Beverage outlets, including Restaurant & Bar, Events, and Room Service, reporting to the General Manager To liaise with the Head Chef and General Manager in menu design and development To prepare an annual budget for the Food & Beverage department To prepare an annual revenue forecast for all F&B outlets To prepare and maintain budgeted departmental targets and control costs To prepare the weekly payroll for the Food & Beverage department To prepare monthly F&B reports To oversee the monthly stock take and act on any discrepancies To conform to all legislative requirements To recruit & retain high-caliber employees for the department and reduce labor turnover wherever possible To ensure that all F&B outlets are appropriately staffed at all times To ensure that there is a departmental incentive scheme in place at all times To ensure that effective departmental communication takes place To conduct a monthly departmental meeting for the Food & Beverage team and ensure minutes are recorded Monitor, identify, and organize the delivery of training solutions in line with identified training needs To monitor and update training manuals and starter kits and ensure they are fully utilized To ensure that all members of the Food & Beverage team have excellent product and menu knowledge To work with our PR team to ensure the Restaurant, Bar, and Events are always in the spotlight To be part of the Manager on Duty team, assisting with hotel operations when required To be part of the Fire and Life Safety team and assist when required REQUIREMENTS: Excellent knowledge of Micros & Delphi Strong leadership and motivational skills in order to develop and inspire the team Excellent personal presentation EMPLOYEE BENEFITS: Paid vacation, sick, and personal days Health, dental, vision, and life insurance plans Commuter benefits Holiday staff parties and staff appreciation events In-house uniform dry cleaning services Employee meals while on duty Departmental and company-wide incentive programs

The hotel manager provides overall leadership, guidance, and reports to the hotel senior management team as it strives to provide the highest quality in standards and services. In addition, this individual acts as the main liaison between the client and hotel staff. They ensure that all staff does everything it can to make a guest's stay pleasant and comfortable while coordinating the cleaning staff, the front desk operations, and grounds and facilities maintenance. Hotel managers create budgets and set room rates, interview, hire and train new staff, resolve employee conflicts, and help guests with any issues they might have. Candidates must offer availability on a full-time basis.

The Director of the Front Office's primary purpose is to ensure the front desk's smooth operation. To be responsible for directing, coordinating, and monitoring the overall Front Office operation as directed by the General Manager. RESPONSIBILITIES: Oversee the Front Office team - Front Office Supervisor, Guest Service Agents, Night Auditor, Breakfast Attendants Ensure that Front Desk Agents perform their daily duties according to the required standards. Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork. Act as Manager on Duty during shifts. Provide support to the Front Desk at peak times by answering the telephone, taking messages, and assisting guests to check-in and checkout of the hotel. Provide training and development to all hourly and management team members; conduct counseling, evaluations, and progressive discipline, as well as deliver recognition and reward. Ensure an employee attitude of attentiveness and anticipation of guest needs. Ensure proper delivery of guest special requests. Oversee Cash and Bank handling procedures with all team members and ensure adherence to company standards. Reconcile night audit reports. Manage room inventory and the flow of arrivals and departures. Handle any guest complaints with tact and pose, ensuring that all issues are resolved to the guest's satisfaction. Meet with and solicit comments from guests on a regular basis to determine their level of satisfaction with all guest services and facilities. Find ways to surprise and delight guests. Work closely with Department Heads from Housekeeping, Engineering and F&B to provide superior and cohesive service. Work with the Sales team to ensure that all reservations are being entered into SMS, billing is properly routed. Oversee scheduling and payroll for the Front Office department. Responsible for knowing hotel emergency procedures. Assist in training employees to act accordingly in the event of an emergency or accident at the hotel. Assist in the maintenance of the key control program that is already in place to ensure the security needs of the property and guests are met. Perform additional tasks and projects given by the General Manager. Each associate will be required to follow the rules as found in the M&R Employee Handbook Job Requirements: Previous Marriott experience is required. Previous experience in a similar position in a hotel or a minimum of 3+ years of front office management experience Strong organizational and communication skills Must be able to work a flexible schedule, including evenings, holidays & weekends. Strong computer skills Excellent interpersonal skills Ability to effectively multi-task and work under pressure Able to effectively resolve conflicts Multiple languages are a plus.

Job DescriptionDescription: As our Director of Rooms, you will be accountable for overseeing the organization, staff, and quality of the operations in Guest Services, Housekeeping, and Laundry while providing all guests with quality service and maximizing room revenue. This position may require flexible scheduling availability. Requirements: Job Requirements: Provide basic housekeeping duties including changing the sheets, changing and arranging the towels, restocking toilet supplies, vacuuming, dusting, cleaning, and rearranging the room after guests check out Conducting daily room inspections to ensure all rooms are cared for according to brand and Island Hospitality Management's standards Notify supervisors of any damages, deficits, and/or disturbances Ensure that departments achieve or exceed guest's service expectations Control all purchases for the department, consistently aware of quality and cost Prepare team member schedules in accordance with budgets and business forecasts Manage human resources functions including recruiting, onboarding, performance evaluations, training, and disciplinary actions Job Qualifications: Knowledge of budget preparation, payroll, and cost spending controls Highly motivated team player with strong initiative and desire for achievement Must be effective in handling problems in the workplace including anticipating, preventing, identifying, and solving problems as necessary Ability to work well in stressful situations Readily available and approachable for all guests while providing excellent guest service Valid Driver's License is preferred The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to stand, sit or walk for an extended period of time. While performing the duties of this job, the employee is regularly required to lift and/or move up to 10 pounds and frequently lift and/or move up to 25 pounds. Training: Island Hospitality is committed to employee development and displays that commitment with a formalized training and development program providing a clear path for any employee with a desire and aptitude to thrive in the hospitality business. As team members join Island Hospitality from other organizations they too can build on that prior experience and find further growth opportunities within our company by utilizing the tools and resources offered. Team Member Wellness Program: How We Thank You For All You Bring To The Team Rewarding Benefits Package: Healthcare including Medical, Dental, and Vision Insurance HSA & FSA plans available! Dependent care FSA Identity Theft Protection Insurance Commuter benefits including transit & parking Pet Insurance PTO and Payroll Incentives for Annual Wellness Exams Employee Assistance Program Wellness Subscriptions including access to gyms, financial planning, counseling, and legal services Paid Sick and Vacation Time Family Leave 401(k) Retirement plan - IHM Matches 100% up to 3% of your salary and an extra 50% on the next 2% of your salary. 401(k) is fully vested upon the first contribution Rewarding Hard Work: Incentive based bonus program Free room nights at our hotels and employee discounts within your hotel brand Discounts for friends and family within your hotel brand Team Member recognition and bonus Discounted tickets to theme parks, musicals, movies, and more through Tickets at Work Career Growth through our in-house training program with a path personalized to your desired goals Referral bonus program to ANY of our locations Equal Opportunity Employer Island Hospitality uses E-Verify to confirm work authorization in all municipalities where it is required by law.

WHO ARE WE Freehand is on a journey. Appropriate, given that we're a shared accommodation brand. Freehand swung through the US coolest cities on its way to dominating the world. It burst onto the scene in the Americas with the launch of our properties in the country's biggest markets (NYC, LA, Miami and Chicago) with the acquisition of Freehand Hotels. Created for a new generation of urban travelers, Freehand combines the social culture of a hotel with innovative design by Roman and Williams, comfort and quality food and beverage at an affordable price. No biggie. Fast Company named us one of the top 50 most innovative global companies. We, of course, agree. Our spaces are safe and seriously social, in the proudest part of the beating heart of the cities we love. Cultural action, creative pulse and an outstanding way to waste some of the finite time the universe has given you - that's what Freehand offers. Holds true for staff and visitors equally, and while chic design is always the backdrop, every Freehand in every destination reflects the unique beat of that city's heart. ABOUT FREEHAND NEW YORK Located in Manhattan's Flatiron District, Freehand New York is housed in the former George Washington Hotel-once home to many storied writers, musicians and creatives. Designed by Roman and Williams and featuring custom-commissioned artwork by Bard College students and alumni throughout, we're revitalizing the artistic community in a historic NY neighbourhood. Conveniently situated in the Flatiron District, Freehand New York has a vibrancy that starts with the guests in the rooms and public spaces and is complemented by the locals frequenting the George Washington Bar and Broken Shaker rooftop Bar, enjoying the regular events and activations. It's this energy that sets Freehand apart in the city, and it empowers the team working at the property just as much as it does the guests passing through.

Department Guest Svc Employment Type Fixed Term Contract Location Global Workplace type Onsite Reporting To Captain Key Responsibilities Skills, Knowledge & Expertise Job Benefits About Princess Cruises At Princess Cruises, we believe in creating a welcoming, inclusive, and supportive work environment for our diverse, multicultural teams, both at sea and on shore. We offer unique career opportunities that combine professional growth, adventure, and the chance to make a lasting impact on people's lives through travel. Whether you're looking to advance your hospitality career, explore the world, or work in a dynamic, high-performing environment, Princess Cruises offers: Opportunities to travel and experience new cultures. Comprehensive training and development programs. A strong focus on teamwork and personal growth. Competitive compensation and benefits. A chance to be part of a world-class brand known for excellence. Get to know us by exploring our career site. You'll learn about our history, hear first-hand what our employees love about working for Princess Cruises, and discover the passion we have for giving our guests lifetime memories. Princess Cruises is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to the applicant's age, color, race, religion, national origin, sex (including pregnancy and pregnancy related conditions), sexual orientation, gender identity or expression, disability, genetic information, or military or protected veteran status or any other characteristic protected under applicable laws. Scam Alert Protect Yourself from Recruitment Scams. Your safety and trust are important to us. Thank you for helping us maintain a secure and transparent hiring process.

Job Description The Director of the Front Office's primary purpose is to ensure the front desk's smooth operation. To be responsible for directing, coordinating, and monitoring the overall Front Office operation as directed by the General Manager. RESPONSIBILITIES: Oversee the Front Office team - Front Office Supervisor, Guest Service Agents, Night Auditor, Breakfast Attendants Ensure that Front Desk Agents perform their daily duties according to the required standards. Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork. Act as Manager on Duty during shifts. Provide support to the Front Desk at peak times by answering the telephone, taking messages, and assisting guests to check-in and checkout of the hotel. Provide training and development to all hourly and management team members; conduct counseling, evaluations, and progressive discipline, as well as deliver recognition and reward. Ensure an employee attitude of attentiveness and anticipation of guest needs. Ensure proper delivery of guest special requests. Oversee Cash and Bank handling procedures with all team members and ensure adherence to company standards. Reconcile night audit reports. Manage room inventory and the flow of arrivals and departures. Handle any guest complaints with tact and pose, ensuring that all issues are resolved to the guest's satisfaction. Meet with and solicit comments from guests on a regular basis to determine their level of satisfaction with all guest services and facilities. Find ways to surprise and delight guests. Work closely with Department Heads from Housekeeping, Engineering and F&B to provide superior and cohesive service. Work with the Sales team to ensure that all reservations are being entered into SMS, billing is properly routed. Oversee scheduling and payroll for the Front Office department. Responsible for knowing hotel emergency procedures. Assist in training employees to act accordingly in the event of an emergency or accident at the hotel. Assist in the maintenance of the key control program that is already in place to ensure the security needs of the property and guests are met. Perform additional tasks and projects given by the General Manager. Each associate will be required to follow the rules as found in the M&R Employee Handbook Job Requirements: Previous Marriott experience is required. Previous experience in a similar position in a hotel or a minimum of 3+ years of front office management experience Strong organizational and communication skills Must be able to work a flexible schedule, including evenings, holidays & weekends. Strong computer skills Excellent interpersonal skills Ability to effectively multi-task and work under pressure Able to effectively resolve conflicts Multiple languages are a plus.

Hawkeye Hotels represents the highest quality, state of the art hotels that are either new or newly renovated. We take it as a matter of professional pride to exceed the highest expectation of today's sophisticated travelers. Founded in 1982 with one roadside hotel in Mena, Arkansas, Hawkeye Hotels has become one of the fastest-growing family-owned hospitality companies in the U.S. We maintain lasting affiliations with leading brands, including Marriott, Hilton, and InterContinental. If you share our passion for delivering exceptional experiences to our guests, apply today to join our team! The Operations Manager will directly work with the General Manager to ensure that all hotel operations are performed professionally and adhere to the brand and company standards. Be a strong leader who drives team members to create amazing experiences that make a difference for our valued guests. Ensure staff receives proper training for each position, including safety training and standard operating procedures. Interacts with team members, guests, handling guest complaints and overseeing service recovery procedures. Maximize financial returns, driving development of people, creating and maintaining a memorable guest experience, executing brand standards and building awareness of hotel and brand in the local community. QUALIFICATIONS: Previous hotel supervisory experience. Understands cost controls and some budgetary knowledge. Ability to communicate effectively with the public and other Team Members. Hawkeye Hotels is an Equal Opportunity Employer that considers applicants without regard to race, sex, religion, national origin, sexual orientation, gender identity, disability or protected veteran status.

SourcePro Search is conducting a search for a Hotel General Manager Candidate must have a proven track record of successfully managing a hotel's overall operation, successful budget controls while meeting all of the necessary quality standards, ability to maximize all revenues, and the desire to develop team members, while creating a motivating work environment and exceeding guest service scores. SUMMARY: To maximize the financial performance of the hotel by providing the highest possible quality of guest service and product, by fostering a positive work environment for all employees, and by developing and implementing an aggressive sales and marketing plan. Supervise and develop the performance of all operating departments including, but not limited to: Front Office, Guest Services, Housekeeping, Food and Beverage, Security, and Maintenance to insure the highest possible levels of guest satisfaction in a cost efficient manner. Develop, implement, monitor and participate in a comprehensive sales and marketing plan that results in optimum, rate and occupancy for the hotel. Meet or exceed established budgetary guidelines for the hotel. This position requires the performance of technical and administrative duties including writing and reviewing reports (occupancy, yield management, payroll, accounting etc.) Interviewing, hiring, coaching and counseling department managers in the efficient operation of their respective areas. Regular ongoing monitoring of staff to ensure the adherence to pre-established policies and procedures; delegation of duties; daily property inspections; active participation in community affairs; and willingness and ability to engage in effective communication with corporate staff and property owners. Develop and supervise programs that promote a positive work environment for all employees while ensuring that all employment-related processes and documentation are in compliance with local, state and federal laws and regulations. Weekly forecasting and planning of operating staffing and cost expenditures to correspond to forecasted sales and costs. Develop action plans to maximize occupancy and to maximize average rate. Assure regular repair, upkeep, and overall general maintenance of the hotel and provide a system of on-going maintenance of facilities and equipment. Develop a high morale and loyalty to the hotel and to the company in order to reduce turnover and increase employee morale. Communicate, counsel and assist in staff development. Through leadership and example, establish a friendly, courteous, service-oriented staff that is exhibited by all hotel employees. Establish and implement guest service for all departments, periodically review, and identify problems and corrective actions.

Job Description Trump International Hotel & Tower New York provides the finest standard of luxury to the world's most discerning Guests, all in the heart of Midtown Manhattan overlooking Central Park. Trump International Hotel & Tower redefines Manhattan's luxury hotel product. Accommodations offer the finest and most luxurious comforts of home with Central Park as your front lawn, Lincoln Center as your entertainment center, and a personal Attaché attending to every need. Trump International Hotel & Tower New York seeks a Director of Front Office to join our dynamic team. JOB OVERVIEW: The Director of Front Office provides supervision, direction, and leadership in the Front Office in accordance with the objectives, performance, and quality standards established by the hotel. Coordinate guests' special needs, requests, and preferences with the departments concerned. Responsible for the recognition of all repeat guests, VIP's, and transient guests. Promote guest recognition awareness among all associates and management. Foster relationships with guests thereby encouraging repeat business and brand loyalty. Job Requirements: 4-5 years Front Office Management experience (Luxury hotel experience preferred) Successful problem-solving skills Must be organized and task-oriented Able to work well in a team environment Must possess clear, concise written and verbal communication skills Willing and able to work shift duties that may include evenings, nights, weekends, and holidays Must have a passion for delivering outstanding luxury service A graduate of Hotel School is preferred Knowledge of computers and systems, OPERA and ALICE preferred Possess strong interpersonal skills Able to motivate a team of employees and possess excellent attention to detail Able to handle the stress of a deadline Able to think independently and possess good judgment and decision-making abilities Assure guest expectations are exceeded through proper employee training Demonstrate an ability to lead by example Experience in training, cross-training, and developing employees We are an equal opportunity employer and qualified applicants will be considered without regard to race, color, age, religion, sex, gender, gender identity, gender expression, national origin, ethnicity, disability, pregnancy, sexual orientation, genetic information, uniformed services status, veteran status, marital status, protected hairstyle and texture, and height or weight, or any other legally protected classification under local, state or federal law. Pay: $90,000 -100,000

Title: Director of Front Office At Hyatt Centric Wall Street, New York, we pride ourselves on offering an energetic and modern hospitality experience in the heart of Lower Manhattan. The Director of Front Office is a key leadership role responsible for overseeing the daily operations of the Front Office department, ensuring exceptional guest service, driving financial performance, and cultivating a culture of care and excellence consistent with Hyatt standards. Key Responsibilities Leadership & Team Management Direct, mentor, and develop the Front Office leadership team including Assistant Front Office Managers, Guest Service Managers, and Supervisors. Recruit, train, and retain top talent while fostering a culture of engagement, accountability, and continuous improvement. Schedule, evaluate, and coach team members to meet departmental goals. Guest Experience Ensure seamless arrival and departure experiences, including check-in, check-out, concierge services, and guest relations. Resolve guest concerns with professionalism, empathy, and efficiency. Consistently review guest satisfaction scores and implement action plans to enhance service quality. Operational Excellence Oversee daily operations of the Front Desk, Bell/Door, Concierge, and Communications teams. Monitor staffing, payroll, and scheduling to align with business needs and budget. Maintain compliance with Hyatt brand standards, policies, and local regulations. Financial & Business Management Manage departmental budget, expenses, and revenue opportunities, ensuring alignment with hotel financial goals. Partner with Revenue Management and Sales to maximize room revenue and upselling opportunities. Track and analyze key performance metrics (labor costs, upsell revenues, service scores). Collaboration & Communication Partner with Housekeeping, Engineering, Sales, and Food & Beverage to deliver seamless guest experiences. Act as Manager on Duty as required, representing the hotel in leadership capacity. Participate in executive team meetings, contributing to overall hotel strategy and performance. Qualifications Bachelor's degree in Hospitality Management or related field preferred. Minimum 5-7 years of progressive Front Office leadership experience in a luxury or lifestyle hotel environment, preferably in New York City. Strong knowledge of hotel property management systems (Opera or similar). Proven ability to manage budgets, labor costs, and service metrics. Exceptional leadership, interpersonal, and problem-solving skills. Ability to thrive in a fast-paced, dynamic environment with diverse guests and colleagues. What We Offer Competitive salary and annual performance bonus. Comprehensive health, dental, and vision insurance. 401(k) Hyatt global travel perks and discounted stays. Opportunities for career advancement within Hyatt Hotels Corporation.

The Sales Manager develops business through direct sales solicitation for an assigned territory or market segment(s). This role also supports the Sales and Marketing Director in developing and setting sales and marketing strategies, ensuring the plans are implemented, results are monitored and sales goals are achieved. This role will focus in Business Travel. Duties And Responsibilities Establishes client base of individuals, organizations, associations, social, and/or corporate businesses through direct outside and inside selling to secure business for the hotel to ensure that room night sales and revenue goals are met or exceeded Prospects and qualifies new business Negotiates guest room rates, meeting room rental, function space, and/or hotel services within approved booking guidelines Produces and/or reviews all sales contracts, rate agreements, and/or banquet/catering event orders Identifies additional sales opportunities to enhance revenue in partnership with other department heads Entertains clients in accordance with established company and hotel policies and guidelines Attends and represents the hotel at trade shows and conventions and/or participate in sales trips to key feeder markets Follows up with clients regularly during and after departure to ensure satisfaction and secure future bookings Arranges and conducts special events, site inspections, and off-site presentations for potential clients to build loyal; client partnerships Serves as one of the public relations representatives of the hotel and brand champion to the travel, tourism, corporate travel professionals, travel industry associations and events to promote and drive business to the hotel Develops and maintains good relationships with officials and representatives of local community groups and companies, and attends out-of-town conventions and trade shows to promote new business and increase sales for the hotel (e.g., Tourism Board/CVB, Chamber of Commerce, etc.) Qualifications And Requirements 2-3 years sales or marketing related experience, or equivalent combination of education and experience Must speak fluent English Flexible work schedule - role is onsite 5 days Preferred Bilingual Prior hotel sales experience in NYC Other: Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with guests, employees and third parties that reflects highly on the hotel, the brand and the Company Reading and writing abilities are utilized often when completing paperwork and management reports, interpreting results, giving and receiving instructions, and training Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances are utilized frequently Problem solving, reasoning, motivating, organizational and training abilities are used often May be required to work nights, weekends, and/or holidays Physical Requirements Frequently standing up or moving within and outside of the facility Carrying or lifting items weighing up to 25 pounds Travel to attend tradeshows, meetings or training The salary range for this role is $60,000 to $90,000. This job is also eligible for bonus pay. We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401k, and many other benefits to eligible employees.

Sales Manager This is a future need to fill the Sales Manager role for portfolio expansion. The Sales Manager is responsible for the Sales functions of the hotel including, but not limited to soliciting of accounts, developing and growing client relationships/business, consistently up-selling the hotel's rooms to meet or exceed set sales & hotel goals, prospect and develop new accounts, follows up promptly on leads generated by the lead sources, Corporate Office and responds to sales inquiries, initiates new sales, prospects and qualifies leads and solicits potential clients, entertains clients, conducts site visits and answers questions, determines rates, prepares proposals, negotiates contracts, services accounts and analyzes lost business for the hotels. Requirements: · Effectively attain assigned sales and revenue goals as well as solicitation call goals. · This position demands a flexible schedule and is client/event driven; this individual must be available days/nights/holidays/weekends based on the needs of the client and the Hotel. · Draft proposals, contracts, letters, and reports in a timely manner. Sell, coordinate and execute agreements for Group business. Effectively communicate to all hotel departments the information necessary to successfully execute the group's needs. · Solicits new and existing accounts to meet/exceed revenue goals. This involves making new client calls, direct sales calls, sales blitzes, and hotel tours. In addition, maintaining good working relationships with existing clients. · Displays leadership in guest hospitality, exemplifies customer service and creates a positive example for guest relations; Interacts with guests to obtain feedback on product quality and service levels. · Develop & implement SMART plans quarterly. · Maintains well documented, accurate, organized and up-to-date Sales Force in order to serve clients and employer in the most expedient, organized and knowledgeable manner. · Promptly follows up on all customer needs and inquiries timely and efficiently. · Ideally, the candidate will have 3-5 years selling experience in Group, FIT and Business Travel Sales experience. · Contact customers in-house to promote goodwill and foster additional business, repeat bookings and referrals. · Handle account details so all pertinent aspects of solicitation and closing are complete and documented. · Collaborate with various departments to ensure flawless execution and participate in solving problems with other departments related to business booked. · Maximize revenue by selling all facets of the hotel to previous, current, and potential clients. · Use professional sales techniques to negotiate the best possible terms and conditions that satisfy customer (internal and external) requirements. · Maintain hotel relationships with key accounts to increase customer satisfaction and account revenue. · Develop and conduct persuasive sales presentations to prospective clients. · Travel locally to conduct outside sales calls, promote the hotel, conduct site inspections, and review competition's business. · Research periodicals, internet, trade journals, and other publications to learn about potential business opportunities. · Prepare information for, meet with, and entertain clients as deemed appropriate by potential business from that account. · Attend or host hotel events as required. · Audit or assist with client billing as required. · Follow brands sustainability guidelines and practices. · Perform other duties as assigned by management, of which employee is capable of performing.

Department Guest Svc Employment Type Fixed Term Contract Location Global Workplace type Onsite Reporting To Hotel General Manager Key Responsibilities Skills, Knowledge & Expertise Job Benefits About Princess Cruises At Princess Cruises, we believe in creating a welcoming, inclusive, and supportive work environment for our diverse, multicultural teams, both at sea and on shore. We offer unique career opportunities that combine professional growth, adventure, and the chance to make a lasting impact on people's lives through travel. Whether you're looking to advance your hospitality career, explore the world, or work in a dynamic, high-performing environment, Princess Cruises offers: Opportunities to travel and experience new cultures. Comprehensive training and development programs. A strong focus on teamwork and personal growth. Competitive compensation and benefits. A chance to be part of a world-class brand known for excellence. Get to know us by exploring our career site. You'll learn about our history, hear first-hand what our employees love about working for Princess Cruises, and discover the passion we have for giving our guests lifetime memories. Princess Cruises is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to the applicant's age, color, race, religion, national origin, sex (including pregnancy and pregnancy related conditions), sexual orientation, gender identity or expression, disability, genetic information, or military or protected veteran status or any other characteristic protected under applicable laws. Scam Alert Protect Yourself from Recruitment Scams. Your safety and trust are important to us. Thank you for helping us maintain a secure and transparent hiring process.