Director of Sales
The Director of Sales leads the sales department to achieve revenue goals, build strong customer relationships, and drive business growth. This role involves strategic planning, team leadership, and collaboration with executive leadership to implement sales strategies.
Compensation: $68,640 - $75,000.
Key Responsibilities:
Develop and execute strategic sales plans to achieve organizational goals.
Analyze sales data to project revenue, set targets, and identify new markets.
Manage customer relationships by identifying needs and resolving concerns.
Lead and develop the sales team through training and performance evaluations.
Collaborate with executives to establish quotas and sales strategies.
Represent the company at industry events and trade shows.
Prepare and manage the sales budget, ensuring expenses align with goals.
Perform other duties as assigned by executive leadership.
Qualifications:
Minimum of three years of proven sales experience, preferably in a leadership role.
Strong communication, negotiation, and customer service skills.
Proven leadership abilities and a results-driven approach.
Proficiency in Microsoft Office Suite and related software.
Additional Requirements:
Ability to sit at a desk and work on a computer for extended periods.
Occasional travel for meetings, conferences, or client visits.
$68.6k-75k yearly Auto-Apply 60d+ ago
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Director of Rooms
Sitio de Experiencia de Candidatos
Hotel director job in San Rafael, CA
Additional Information: This hotel is owned and operated by an independent franchisee, Equinox Hospitality. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel's employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.
JOB SUMMARY Marin Hilltop Hotel is undergoing a bold transformation into a Tribute Portfolio Hotel - Marriott's collection of upper-upscale, design-forward boutique hotels. With renovations underway and a grand relaunch planned for January 2026, we are redefining the guest experience to reflect the vibrant and sophisticated spirit of Marin County. Functions as the strategic business leader of the property's Rooms Operations. Areas of responsibility include Front Office, Housekeeping, and Engineering. Works with department heads to develop and implement departmental strategies and ensures execution of brand service strategy and brand initiatives. Director of Rooms ensures Rooms Operations meet brand standards, exceed guest expectations, support associate engagement, and maximize financial performance. This role contributes to property-wide strategies that deliver products and services aligned with Tribute Portfolio and Marriott International standards, while providing a strong return on investment for ownership. This position reports directly to the General Manager. ________________________________________ CORE WORK ACTIVITIES Managing Rooms Operations • Oversees day-to-day operations of Front Office, Housekeeping, and Engineering departments. • Ensures compliance with Marriott and Tribute Portfolio brand standards. • Maintains effective quality assurance, room inspection, and service recovery processes. • Partners with Engineering to ensure preventative maintenance and timely resolution of guestroom and facility issues. • Oversees inventory management, supplies, and linen programs. • Supports renovation- and CAPEX-related operational initiatives as applicable. Managing Guest Experience • Reviews guest satisfaction results (GSS, online reviews) and leads corrective action plans. • Responds to and resolves guest concerns and escalations. • Maintains a visible presence in public areas during peak operating periods. • Oversees VIP, group, and special guest arrivals to ensure seamless service delivery. Managing Financial Performance • Participates in budgeting, forecasting, and strategic planning for Rooms departments. • Monitors Rooms performance against budget, including labor productivity and controllable expenses. • Reviews financial statements and wage reports; coaches leaders on variance management. • Ensures timely and accurate financial reporting. Leading People & Teams • Recruits, trains, coaches, and develops Rooms leadership and hourly associates. • Sets performance expectations and conducts regular performance reviews. • Fosters a positive, inclusive, and accountable work environment. • Ensures consistent application of company policies, payroll procedures, and labor standards. • Serves as Manager on Duty (MOD) as required. Safety & Compliance • Ensures health, safety, and security standards are consistently upheld. • Maintains awareness of emergency, crisis management, and business continuity plans. • Ensures compliance with all Marriott, company, and regulatory requirements. Education & Experience • 2-year degree from an accredited university in Hospitality Management, Business Administration, or related field; 4 years of progressive experience in Front Office, Housekeeping, or Rooms Operations leadership OR • 4-year bachelor's degree in Hospitality Management, Business Administration, or related field; 2 years of progressive experience in Rooms Operations leadership Preferred Qualifications • Prior experience as Director of Rooms or equivalent senior Rooms leadership role. • Strong knowledge of hotel operations, labor management, and financial controls. • Experience with Marriott systems including Lightspeed, MARSHA, and GXP preferred. • Strong leadership, communication, and problem-solving skills. • Ability to work flexible schedules, including weekends and holidays. Bonus Eligible. Benefits: Medical, dental, vision, paid time off, and Marriott travel discounts. The salary range for this position is $100,000 to $110,000 annually.
This company is an equal opportunity employer.
frnch1
$100k-110k yearly Auto-Apply 1d ago
General Manager - Select Service Hotel | Central California
Marvin Love and Associates
Hotel director job in San Jose, CA
Job Description
Job Title: General Manager - Select Service Hotel
Company: Marvin Love and Associates
Compensation: $110,000 - $120,000 + 20 - 30% Bonus
Marvin Love and Associates is seeking a highly skilled and motivated General Manager for a select service hotel located in Central California. The successful candidate will have a strong background in hotel management and a passion for delivering exceptional guest experiences. This role demands a strategic leader who can oversee daily hotel operations, enhance profitability, and lead a dedicated team to achieve the highest standards of service.
Responsibilities:
Manage all aspects of hotel operations, ensuring smooth functionality and excellent guest service
Develop and execute operational strategies to achieve and exceed budgeted revenues and control costs
Lead, mentor, and develop hotel staff, fostering a positive and productive work environment
Oversee the recruitment, training, and performance management of hotel personnel
Monitor financial performance and implement corrective action plans when necessary
Ensure compliance with brand standards and health and safety regulations
Build relationships with guests to enhance loyalty and revenue generation
Implement marketing initiatives and promotional campaigns to maximize occupancy
Requirements
Requirements:
Bachelor's degree in Hospitality Management, Business Administration, or a related field
Minimum of 5 years of hotel management experience, preferably in a select service property
Strong interpersonal and communication skills
Proven track record of achieving financial targets and improving operational efficiency
Knowledge of revenue management and marketing strategies
Ability to lead a team and enhance staff performance
Strong problem-solving skills and attention to detail
Flexible schedule with availability to work nights, weekends, and holidays as needed
Experience with hotel management software and reporting tools
Benefits
Retirement Plan (401k, IRA)
$70k-119k yearly est. 1d ago
Hotel General Manager
Hospitality Spotlight
Hotel director job in Fremont, CA
Hospitality Spotlight is looking for an experienced Hotel General Manager to lead a branded full\-service property in the greater Bay Area of California.
The GM will oversee daily operations and lead a high\-performing team. This role requires a hands\-on leader who thrives in a fast\-paced environment and is committed to operational excellence, guest satisfaction, and financial performance.
Responsibilities
Oversee all hotel departments including front office, housekeeping, food and beverage, and maintenance
Develop and manage operating budgets, monitor financial performance, and control expenses
Lead sales and marketing efforts to drive occupancy and maximize revenue
Recruit, train, and mentor department leaders to maintain strong performance and service standards
Ensure exceptional guest experiences by maintaining brand standards and addressing feedback promptly
Manage F&B operations, ensuring consistent quality, compliance, and efficiency
Build strong community and brand relationships to enhance visibility and reputation
Requirements
7+ years of experience as a GM at a full\-service brand hotel
Strong leadership, financial, and communication skills
Proficiency in budgeting, revenue management, and operational systems
Bachelor's degree preferred
Previous success growing a high volume hotel brand
Ability to work flexible hours, including evenings, weekends, and holidays
This is a great opportunity for a results\-driven hospitality leader who takes pride in creating a positive culture and delivering an exceptional guest experience.
Submit your resume if you meet the qualifications and are excited about joining an already successful and growing team.
We look forward to connecting and shining our spotlight on you!
\- Hospitality Spotlight Team
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$70k-119k yearly est. 60d+ ago
Assistant Director of Front Office - Signia By Hilton San Jose
Hilton 4.5
Hotel director job in San Jose, CA
Exciting Opportunity to Join the Signia by Hilton San Jose Team as their next Assistant Director of Front Office!
Our stunning property boasts 541 beautifully renovated guest rooms and suites, three signature restaurants, and a rooftop outdoor pool that is truly unrivaled in the South Bay. This is your chance to be part of a team that was named Great Places to Work! An Assistant Director of Front Office is responsible for assisting in the direction and administration of all Front Office operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability.
Ideal candidate will possess the following\:
At least 2-3 years of previous front desk leadership experience required.
Working knowledge of Microsoft Office Suite (Word, Outlook, Teams, Excel, PowerPoint) and OnQ PMS is essential for the role.
Ability to work a flexible scheduled that includes weekdays, evenings, weekends, and holidays.
Salary range for this role is $92,000-$95,000
What will I be doing?
As an Assistant Director of Front Office, you would be responsible for assisting in the direction and administration of all Front Office operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:
Assist in the direction and administration of all Front Office operations to include, but not limited to, guest service and registration (check-in/check-out), room inventory and availability, marketing initiatives, systems use and management, budgeting and forecasting, department management, policy and procedure implementation and enforcement and meeting participation and facilitation
Assist in monitoring and developing team member performance to include, but not limited to, providing supervision and professional development, scheduling, conducting counseling and evaluations and delivering recognition and reward
Monitor and assess service and satisfaction trends, evaluate and address issues and make improvements accordingly
Oversee the VIP process to include, but not limited to, reviewing VIP reservations, administering amenity orders, managing resumes for incoming guests and groups, updating inventory in the system, monitoring special requests and overseeing rate changes on in-house guests
Initiate and implement marketing up-selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue
Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events
Run and complete daily reports, analyze data and make decisions based on data
Resolve guest issues and concerns to guest satisfaction
Recruit, interview and train team members
What are we looking for?
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
Hospitality - We're passionate about delivering exceptional guest experiences.
Integrity - We do the right thing, all the time.
Leadership - We're leaders in our industry and in our communities.
Teamwork - We're team players in everything we do.
Ownership - We're the owners of our actions and decisions.
Now - We operate with a sense of urgency and discipline.
In addition, we look for the demonstration of the following key attributes:
Quality
Productivity
Dependability
Customer Focus
Adaptability
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!
EOE/AA/Disabled/Veterans
$92k-95k yearly Auto-Apply 1d ago
Hotel Operations Manager
Reimagined Parking
Hotel director job in San Francisco, CA
Application Deadline
January 31, 2026
Department
Operations - Management(OPS002)
Employment Type
Full Time
Location
San Francisco, California
Workplace type
Onsite
Compensation
$100,000 - $110,000 / year
Reporting To
City Manager
Key Responsibilities Skills, Knowledge and Expertise Benefits About Reimagined Parking The Reimagined Parking family of nationally recognized operating companies-Impark, Lanier Parking, Republic Parking, AmeriPark, and Park One-is a leading people-driven, tech-powered parking solutions provider. Our workforce of 6,500 manages 2,500 high-density parking facilities across 275 North American cities, generating 34 million digital transactions annually.
Reimagined Parking is an equal opportunity employer. Reimagined Parking does not discriminate on the basis of race, ancestry, religion or creed, color, sex, national or ethnic origin, gender identity, gender expression, sexual orientation, age, marital status, family status, veteran status, disability status, or any other protected ground of discrimination/class status protected by state/provincial or federal law, as applicable. Reimagined Parking complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates. United States - California applicants only:The Company will consider qualified applicants with arrest or conviction records for employment in accordance with the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers and the City of Los Angeles Fair Chance Initiative for Hiring, and other local ordinance, as applicable. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if the Company is concerned about a conviction or convictions that is/are directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction(s), provide mitigating evidence, or challenge the accuracy of the background report. A criminal history may have a direct, adverse and negative relationship upon certain job duties of this employment position, and such criminal history may result in the withdrawal of a conditional offer of employment. Find out more about the Los Angeles County Fair Chance Ordinance at *********************************************************************************************************** Find out more about the California Fair Chance Act by visiting the Civil Right's Department Fair Chance Act webpage: ***********************************************
$100k-110k yearly 22d ago
Hotel General Manager
Super 8 Livermore
Hotel director job in Livermore, CA
We are seeking a dedicated Hotel General Manager to oversee operations and ensure an exceptional guest experience. The ideal candidate is a strong leader who thrives in hospitality, possesses excellent communication, time management, and organizational skills, and is committed to delivering outstanding customer service.
Compensation Rate: $70,304.00 to $100,000
Key Responsibilities:
Oversee all hotel operations to maximize revenue, guest satisfaction, and brand standards compliance.
Lead marketing and advertising efforts to drive occupancy and revenue.
Develop and maintain positive relationships within the local community.
Manage inventory, record-keeping, and ensure budgeted cost controls.
Hire, train, and motivate employees while fostering teamwork and growth.
Handle guest, employee, and property issues professionally.
Be available for on-call responsibilities and emergency coverage.
Maintain compliance with federal, state, and local regulations.
Ensure all required reports on revenue, expenses, and operations are submitted timely.
Essential Skills & Qualifications:
Previous experience as a General Manager or Assistant General Manager.
Ability to lead, delegate, and resolve conflicts professionally.
Strong organizational skills and attention to detail.
Ability to work independently with minimal supervision.
Professional demeanor with excellent guest service skills.
Must meet property grooming standards.
Willingness to work all shifts as needed, including weekends and holidays.
$70.3k-100k yearly Auto-Apply 37d ago
Manager of Parking Operations - Luma Hotel San Francisco
Towne Park 4.3
Hotel director job in San Francisco, CA
At Towne Park, it's more than a job, you can make an impact.
A career with us is rewarding in more ways than one.
As a hospitality services company, our commitment is to create smiles by delivering exceptional experiences. When you work with us, you have an opportunity to impact the millions of patients, visitors and guests we proudly serve. Whether providing compassionate service that eases the anxiety of a patient and their family, creating a memorable experience for a guest in a new city, or helping a colleague, every day is a new opportunity to brighten someone else's day and make an impact. When we see a customer, a client or one of our own team members smile, we know we made an impact. It's why we do what we do.
Towne Park is a place where you can make a difference and create smiles every day.
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For more information about our privacy policy, please click here.
The Account Manager directly oversees one Towne Park account and is responsible for account performance for financial, guest/patient satisfaction, and client satisfaction objectives.
Job Details
Compensation: Towne Park is committed to offering competitive, fair, and commensurate compensation. Actual compensation will be based on a candidate's job-related skills, experience, education or training, and location. The annual base pay range for this position is $80k.
Additional Compensation: Employees may be eligible to receive annual incentive bonuses depending on their job classification and the policy guidelines.
Benefits: Employees are eligible to enroll in medical, dental, and vision insurance, accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits. Employees are provided company-paid basic life and AD&D insurance as well as short-term and long-term disability. Employees are also able to enroll in the company's 401k retirement savings plan.
Paid Time Off: Employees accrue 0.0385 hours of PTO per hour worked up to a maximum of 80 hours per calendar year. Employees receive 6 paid holidays throughout the calendar year and employees accrue up to a maximum of 4 paid floating holidays per calendar year.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
JOB SUMMARY
The Account Manager directly oversees one Tier 1 or 2 Towne Park account and is responsible for account performance for financial, guest/patient satisfaction, and client satisfaction objectives.
DUTIES AND RESPONSIBILITIES
Financial and Business Systems Management
Understands and drives business metrics and performance measurements to ensure effectiveness, high performance and compliance.
Demonstrates the ability to improve the financial performance and profitability of the account
Understands the contractual agreement and recognizes ways to maximize opportunities
Demonstrates the ability to positively move the metrics for forecasting, productivity, claims, customer service, and turnover
Manages scheduling, overtime for associates under his/her direct supervision, tip reporting, and timekeeping
Ensures that forecasts, payroll and accounting reports are on time and accurate
Effectively utilizes standardized business systems as developed by Towne Park and ensures compliance with policies and procedures
Human Resources
Is actively engaged in the recruitment and hiring processes to ensure the best people are selected for the location
Fosters an environment that retains talented associates
Responds proactively to associate feedback and suggestions, including satisfaction surveys and exit interviews
Sees that new associates get off to the right start through proper orientation and on-the-job training
Recognizes great performance and provides opportunities for top performers to learn and grow
Recognizes where the team and individual performers need to improve and properly trains and coaches
Identifies talent and helps develop future leaders for the organization
Conducts regular performance appraisals and provides feedback and coaching for all direct reports
Holds effective associate meetings and ensures that shift huddles happen on every shift
Practices positive discipline and provides accurate and timely performance documentation
Delegates by allocating decision making and other responsibilities appropriately and effectively
Service Management
Ensures that the guest/patient service experience is delivered consistently on all shifts
Efficiently allocates labor resources to support service delivery
Works with the Area/District Manager and Human Resources to forecast and plan for seasonal variances in business to ensure proper staffing levels
Understands the client's service standards and effectively integrates Towne Park's standards to complement them
Is knowledgeable of the client's service metrics/measurements and ensures Towne Park is helping to drive results
Client Relations Management
Develops cohesive working relationships with the clients' staff members
Maintains regular meeting rhythms and communication channels with the client and follows through on commitments
Knows when to be present at the site and maintains a high level of visibility
Understands what objectives are important to the client and ensures the entire team is focused on exceeding expectations
Capitalizes on opportunities to grow Towne Park's business by building client loyalty and creates a net promoter of Towne Park.
Systems and Standards
Fully understands and utilizes the systems provided by Towne Park to control assets and expenditures
Trains others or sees that they are trained to properly use the systems provided
Maintains a clean, neat work environment
Completes all tasks in a timely manner as instructed by the Area/District Manager
Cooperates with management and coworkers to ensure that services can be adequately maintained to meet the needs of internal and external customers
Treats clients and associates with courtesy, respect and dignity
Maintains strict confidentiality related to associate and client information
Safety and Risk Management
Understands and follows safety and security procedures
Practices preventative safety procedures as set forth by Towne Park
Reports all accidents and incidents to the Area/District Manager immediately
Uses only equipment trained to use and operates all equipment in a safe manner
Reports all potential high risk areas and safety concerns to the Area/District Manager
Ensures all associates have been adequately trained in safety and loss prevention procedures
Ensures claims are reported timely and accurately and cooperates with the Risk Management department to resolve claims
Consistently follows the progressive disciplinary process to hold associates accountable for at-fault claims and safety violations
Promptly responds to any concerns regarding workplace safety
Follows the procedures for reporting on-the-job injuries and works with Human Resources to effectively manage worker's compensation cases
Adheres to Towne Park employment and payroll policies and procedures to limit exposure to employment claims and litigation
Sales Responsibilities:
Maintains relationships with present client to obtain references and leads for new opportunities
Keeps leadership and sales teams advised on known changes to Ownership Groups/Management Companies or Brand changes
Advises Leadership and Sales of any changes in position at the client location. Specifically, name, where they came from, where they are going
Monitors existing client's business in order to be aware of and report to Area/District Manager any construction, expansion, or changes in the current business that could lead to internal growth opportunities.
KNOWLEDGE, SKILLS AND ABILITIES
Ability to effectively plan, set priorities, and manage several complex projects simultaneously while working under pressure to meet deadlines
Demonstrated work ethic, drive, energy, and persistence to achieve goals
Ability to maintain stability, dependability and professionalism when faced with changing and difficult situations
Computer proficiency and technical aptitude with the ability to utilize MS Office (Excel, Word and Outlook) and various technology and point-of-sale applications
Written and verbal communication skills to effectively address all levels within the organization
Ability to represent the company effectively in a variety of settings with a demonstrated understanding and appreciation for diverse cultures
Ability to read, analyze, and interpret general business policies, procedures, equipment manuals, training materials, and corporate communications
Ability to compose professional internal and external business communications including reports, memos, letters, and e-mails
QUALIFICATIONS
Associate's degree preferred and a minimum of two (2) years of related experience and/or training; OR equivalent combination of education and/or experience
Knowledge of general business practices including accounting, human resources and customer service
Must be able to drive manual transmission
Must have and maintain a valid driver's license and clean driving record
For insurance purposes, must be at least 18 years of age and be able to pass a criminal background, MVR and drug screen
PHYSICAL DEMANDS AND WORK ENVIRONMENT
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The associate is regularly required to run; stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk and hear.
Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Must be able to lift and/or move up to 50 pounds frequently and up to 75 pounds occasionally. Must be able to push and pull 75 pounds frequently and 100 pounds occasionally.
Must be able to push and pull (on wheelchair) 100 to 350 pounds frequently over considerable distances
Working extended hours, including evenings and weekends are required.
Travel of up to 10% may be required.
ACKNOWLEDGEMENT AND ACCEPTANCE
I understand that every effort has been made to make this as complete as possible. However, it in no way states or implies that these are the only duties that I will be required to perform. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or is a logical assignment of the position. I accept that at any time there may be modifications or changes to the above job description.
#Appcast-HiPo
$80k yearly Auto-Apply 24d ago
Hotel Maintenance $19 per hour
Huntremotely
Hotel director job in Santa Cruz, CA
What you will be doing
Respond to all service calls within half hour from time call is received.
Determine defects, trouble-shoot malfunctions, take immediate necessary corrective action if guest related/top priority or scheduled for completion within 2 days and record same on the departmental work order form.
Follow specific departmental procedures in efficiently performing repair, maintenance, alteration and installation work.
Comply with the latest local, county, state and federal governmental codes, laws and requirements.
Coordinate with other department personnel such as electrician, carpenter, painter and night engineer in completing service, replacement, alteration and new installation work.
$53k-83k yearly est. 3h ago
General Manager II - Ambassador Hotel
Tenderloin Neighborhood Development Corporation 3.8
Hotel director job in San Francisco, CA
Job Title: General Manager II Employment Status: Full-Time; Non-exempt Pay Range: $32.00- $38.00/hour Schedule: Monday - Friday, 9:00 am - 5:30 pm Under the direction of the Property Supervisor, the General Manager II is responsible for the overall operation of a multi-family property for extremely and very low-income tenants, including formerly homeless families and disabled adults. The General Manager will oversee the day-to-day operations of the property. This includes maintaining a supportive environment for all residents, assuring the propertys sound fiscal management, up keeping a well-maintained building and grounds, managing the onsite staff and their duties, and interacting with and supervising vendors.
ESSENTIAL DUTIES
Building Operations and Supervision
* Manage the operations of the building which includes but is not limited to supervising and managing the Assistant Manager, Maintenance III, and vendor or temporary personnel by ensuring completion and quality of product provided.
* Ensure all property staff at site adheres to the TNDC policies and procedures and respond to all resident requests or complaints in a timely, efficient and courteous manner.
* Supervise and schedule routine and preventive maintenance and custodial work; complete regular follow up inspections on maintenance and custodial work.
* Develop and maintain an emergency plan to respond promptly to site emergencies and complete an incident report and forward to Property Supervisor within 24 hours of emergency.
* Attend and participate in professional activities, monthly community meetings, departmental meetings, organizations, regulatory agency meetings or inspections, as needed or requested.
* Perform other activities or tasks not outlined above as assigned by Property Supervisor to ensure the viable operation of the property.
* Maintain high level of occupancy for the program and project and ensure that all units are leased according to TNDC standards.
* Actively market units in accordance with an approved marketing plan which considers all federal, state, local and regulatory requirements.
* Maintain and adhere to Waiting List protocol in accordance to TNDC policy and procedures and applicable federal, state, local, and regulatory agencies.
* Review all completed rental applications and leases for accuracy and completeness, and for conformance to TNDCs Resident Selection Policy.
* Conduct unit tours and applicant interviews which include income verification in accordance with TNDCs Resident Selection Policy and program requirements.
* Walk vacant units regularly when completed by maintenance personnel or vendors to ensure the units are ready; conduct property inspections daily to ensure the common areas, landscaping, laundry, etc. are in good condition.
* Ensure timely completion of work orders and turnover of vacant units.
Finance
* Adhere to all accounting and reporting procedures required by TNDC.
* Monitor financial condition of building, including expenditures and participates in planning the building budget.
* Review all delinquent accounts and resident receivables and determine necessary course of action to collect outstanding balances in consultation with the Property Supervisor.
* Collect rents and other monies; ensure that all transactions are processed and inputted accurately and completely in OneSite; complete daily deposits of all monies collected.
Tenant Relations
* Exercise common sense, good judgment, consistency and self-control in day-to-day contact with residents and prospective applicants and in other business-related matters.
* Perform annual or more frequent inspections of units and follow up with housekeeping letters, preparation of work orders and maintenance charge-backs to residents.
* Maintain amiable relationships with all residents, and adheres to Fair Housing, Equal Employment and Equal Housing Opportunity requirements.
Compliance
* Process, complete and maintain accurate resident files at move-in and at each recertification within established regulatory guidelines.
* Ensure compliance with regulatory requirements, which includes posting all licenses, permits, notices and occupancy permits required by federal, state and local jurisdictions; and preparation and submittal of reports in an accurate and timely manner.
* Responsible for HUD, Tax Credit and MOH program compliance.
* Ensure consistent application of property rules and regulations, lease and lease addenda and documents and reports all violations.
* Manage resident evictions in compliance with court order and directions from TNDCs legal counsel and approved by the Property Supervisor.
$32-38 hourly 42d ago
Hotel Maintenance $19 per hour
Remington Hotels 4.3
Hotel director job in Santa Cruz, CA
What you will be doing
Respond to all service calls within half hour from time call is received.
Determine defects, trouble-shoot malfunctions, take immediate necessary corrective action if guest related/top priority or scheduled for completion within 2 days and record same on the departmental work order form.
Follow specific departmental procedures in efficiently performing repair, maintenance, alteration and installation work.
Comply with the latest local, county, state and federal governmental codes, laws and requirements.
Coordinate with other department personnel such as electrician, carpenter, painter and night engineer in completing service, replacement, alteration and new installation work.
$51k-75k yearly est. 3h ago
Event Sales Manager, Hotel Services- Four Seasons Hotel Silicon Valley at East Palo Alto
Encore Global 4.4
Hotel director job in Palo Alto, CA
The Sales Manager, Venues is responsible for effectively guiding customers through event experiences, identifying solutions that meet their goals and objectives, resulting in a compelling event experience. Utilizes all available tools to ensure maximum event and revenue capture from assigned customer base. Cultivates and maintains relationships with key hotel personnel to enhance the overall business relationship with hotel. Supports Company initiatives, business strategies and Core Values. This position reports to a Sr. Sales Manager, Sales Director, or Director, Event Technology.
Key Job Responsibilities
Revenue Generation
• Drive Results by soliciting and securing business through a proactive, consultative sales approach, utilizing Encore's sales process and methodology.
• Effectively prepare and present quotes and proposals in a timely manner to customers, including those submitted through ********************* venue booking system, or other sources as assigned.
• Effectively collaborate with vendors and other departments/divisions of the company to capture and service events.
• Attend site visits, pre-conference planning meetings, and appropriate venue meetings as necessary to support the customer event experience.
• Understand event cost structure and incorporates this into solution designs according to established profitability guidelines.
Relationship Management
• Deliver World-Class Service by cultivating and maintaining relationships with customers, venue personnel and various Encore supporting functions and departments.
• Thoroughly research and understand customer history and previous experiences, in order to create more personalized customer experiences.
• Value People by attending customer meetings, understanding their goals and responding to their questions, concerns, and challenges.
• Do the Right Thing by ensuring all customer information is up to date and accurate in the Customer Relationship Management system (CRM) at all times.
• Actively refer and guide customers through the Encore network, leveraging contacts to secure additional opportunities with existing customers.
Sales Accountability
• Maintain a healthy pipeline at all times that ensures achievement of established revenue targets.
• Ensure all known opportunities are in CRM and completely accurate and updated at all times.
• See the Big Picture by supporting the sales forecasting efforts at home location, ensuring they are accurate and submitted timely.
• Learn and adopt all SOPs related to the role and any new initiatives/programs that are implemented.
• Maintain knowledge of new product/service offerings and emerging technology supporting meetings and events.
Job Qualifications
• BS/BA or 1+ years of Encore or equivalent experience required
• 1 year technology sales or hospitality experience preferred
• Prior sales experience in audiovisual is a plus
• Knowledge of hospitality industry and sales processes preferred
• Technical aptitude and computer proficiency required
• Strong written and verbal communication skills
Competencies (by Core Values)
Deliver World Class Service
• Hospitality
• Ownership
Do The Right Thing
• Demonstrates Self-Awareness
Drive Results
• Ensures Accountability
See The Big Picture
• Decision Quality
• Manages Complexity
Value People
• Collaborates
For more information on our Competency Group, refer to the Competency Based Talent Management page on Encore Connect by searching for the title or copy & pasting this URL Link (********************************************************************************************
Physical Requirements
Team members must meet the physical demands listed below to successfully perform essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Sitting: 4-5 hours per day
• Standing: 2-3 hours per day
• Walking: 2-3 hours per day
• Stooping: 0-1 hour per day
• Crawling: 0-1 hour per day
• Kneeling: 0-1 hour per day
• Bending: 0-1 hour per day
• Reaching (above your head): 0-1 hour per day
• Climbing: 0-1 hour per day
• Grasping: 0-1 hour per day
Lifting Requirements
• 0 - 15 lbs*: Occasionally
• 16 - 50 lbs*: Occasionally
• 51 - 100 lbs: Never
• Over 100 lbs: Never
Carrying Requirements
• 0 - 15 lbs*: Occasionally
• 16 - 50 lbs*: Occasionally
• 51 - 100 lbs: Never
• Over 100 lbs: Never
Auditory/Visual Requirements
• Close Vision: Continuously
• Distance Vision: Continuously
• Color Vision: Continuously
• Peripheral Vision: Continuously
• Depth Perception: Continuously
Pushing/Pulling Requirements
• 0 - 15 lbs*: Occasionally
• 16 - 50 lbs*: Occasionally
• 51 - 100 lbs*: Occasionally
• Over 100 lbs: Never
Note: The physical requirements marked with an asterisk () indicate activities performed without assistance.*
Team members must be able to meet the physical demands above in order to successfully perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work Environment
Hotel
Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio visual equipment and electrical components, and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends and holidays. Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area.
The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.
$49k-70k yearly est. 6d ago
Hotel General Manager
Mehr Consultancy
Hotel director job in Newark, CA
We are seeking a dedicated Hotel General Manager to oversee operations and ensure an exceptional guest experience. The ideal candidate is a strong leader who thrives in hospitality, possesses excellent communication, time management, and organizational skills, and is committed to delivering outstanding customer service.
Key Responsibilities:
Oversee all hotel operations to maximize revenue, guest satisfaction, and brand standards compliance.
Lead marketing and advertising efforts to drive occupancy and revenue.
Develop and maintain positive relationships within the local community.
Manage inventory, record-keeping, and ensure budgeted cost controls.
Hire, train, and motivate employees while fostering teamwork and growth.
Handle guest, employee, and property issues professionally.
Be available for on-call responsibilities and emergency coverage.
Maintain compliance with federal, state, and local regulations.
Ensure all required reports on revenue, expenses, and operations are submitted timely.
Essential Skills & Qualifications:
Previous experience as a General Manager or Assistant General Manager.
Ability to lead, delegate, and resolve conflicts professionally.
Strong organizational skills and attention to detail.
Ability to work independently with minimal supervision.
Professional demeanor with excellent guest service skills.
Must meet property grooming standards.
Willingness to work all shifts as needed, including weekends and holidays.
$70k-119k yearly est. Auto-Apply 60d+ ago
Hotel General Manager
Super 8 Livermore
Hotel director job in Livermore, CA
Job Description
Hotel General Manager
We are seeking a dedicated Hotel General Manager to oversee operations and ensure an exceptional guest experience. The ideal candidate is a strong leader who thrives in hospitality, possesses excellent communication, time management, and organizational skills, and is committed to delivering outstanding customer service.
Compensation Rate: $70,304.00 to $100,000
Key Responsibilities:
Oversee all hotel operations to maximize revenue, guest satisfaction, and brand standards compliance.
Lead marketing and advertising efforts to drive occupancy and revenue.
Develop and maintain positive relationships within the local community.
Manage inventory, record-keeping, and ensure budgeted cost controls.
Hire, train, and motivate employees while fostering teamwork and growth.
Handle guest, employee, and property issues professionally.
Be available for on-call responsibilities and emergency coverage.
Maintain compliance with federal, state, and local regulations.
Ensure all required reports on revenue, expenses, and operations are submitted timely.
Essential Skills & Qualifications:
Previous experience as a General Manager or Assistant General Manager.
Ability to lead, delegate, and resolve conflicts professionally.
Strong organizational skills and attention to detail.
Ability to work independently with minimal supervision.
Professional demeanor with excellent guest service skills.
Must meet property grooming standards.
Willingness to work all shifts as needed, including weekends and holidays.
$70.3k-100k yearly 27d ago
Hotel Operations Manager
Reimagined Parking
Hotel director job in San Francisco, CA
Job DescriptionDescriptionWe are seeking motivated and customer-centric Hotel Operations Manager to lead our parking operations in various locations. This role focuses on delivering exceptional customer service, personnel management, location profit and loss analysis, revenue generation, direct marketing, event management, client management, business development, and team development. If you are a leader with a passion for ensuring the best customer experience and driving business success, we encourage you to apply.
Key Responsibilities
Exceptional Customer Service: Ensure an exceptional and seamless customer experience for every parker
Personnel Management: Recruit, train, and develop a high-performing team. Provide leadership and mentorship to staff, setting clear goals and expectations.
Client Management: Maintain excellent relationships with clients, addressing inquiries, and proactively addressing any concerns. Ensure client needs are met and expectations are exceeded
Team Development: Foster a culture of professionalism, accountability, and teamwork. Train and develop staff to provide exceptional customer service.
Location Profit and Loss: Analyze financial data for assigned parking locations to make informed decisions regarding budgeting, pricing, and resource allocation. Implement cost-control measures to maximize profitability.
Revenue Generation: Identify opportunities to increase revenue and implement strategies to achieve revenue goals. This includes pricing strategies, customer acquisition, and cost-effective operations.
Event Management: Coordinate parking logistics for special events and venues. Ensure seamless operations during high-traffic periods.
Business Development: Identify new business opportunities and partnerships that can drive growth. Expand the client base and explore additional revenue streams.
Direct Marketing: Develop and execute marketing campaigns to attract new customers and retain existing ones. Utilize various marketing channels to increase brand visibility
Skills, Knowledge and Expertise
Bachelor's degree in Business Administration, Management, or a related field
Proven experience in the parking management, or similar industry, with a minimum of 5 years in a leadership role.
Strong focus on client satisfaction and customer service.
Proficient in location profit and loss analysis.
Demonstrated experience in revenue generation and direct marketing.
Event management experience is a plus.
Client relationship management skills.
Business development and strategic thinking abilities.
Leadership and team-building skills.
BenefitsJoin our team and enjoy an outstanding benefits package, including:
Annual Discretionary Incentive plan: Designed to align pay with performance.Generous Paid Time Off: Enjoy 20 days of paid time off, plus 8 paid holidays, so you can rest and recharge.Comprehensive Health Plans: Access top-notch Medical, Dental, and Vision coverage for you and your family.Life and Disability Insurance: Company paid basic life and Short-Term Disability to secure your future with essential protection for you and additional options for your loved ones.401(k) Plan: Benefit from a generous employer match with immediate vesting to help you save for retirement.Employee Assistance Program: Access behavioral Health Care to assist with personal needs for you and your family members.Parental and Caregiver Leave: Enjoy time off to support your growing family or care for loved ones
$53k-83k yearly est. 24d ago
General Manager - Select Service Hotel | Central California
Marvin Love and Associates
Hotel director job in San Jose, CA
Job Title: General Manager - Select Service Hotel
Company: Marvin Love and Associates
Compensation: $110,000 - $120,000 + 20 - 30% Bonus
Marvin Love and Associates is seeking a highly skilled and motivated General Manager for a select service hotel located in Central California. The successful candidate will have a strong background in hotel management and a passion for delivering exceptional guest experiences. This role demands a strategic leader who can oversee daily hotel operations, enhance profitability, and lead a dedicated team to achieve the highest standards of service.
Responsibilities:
Manage all aspects of hotel operations, ensuring smooth functionality and excellent guest service
Develop and execute operational strategies to achieve and exceed budgeted revenues and control costs
Lead, mentor, and develop hotel staff, fostering a positive and productive work environment
Oversee the recruitment, training, and performance management of hotel personnel
Monitor financial performance and implement corrective action plans when necessary
Ensure compliance with brand standards and health and safety regulations
Build relationships with guests to enhance loyalty and revenue generation
Implement marketing initiatives and promotional campaigns to maximize occupancy
Requirements
Requirements:
Bachelor's degree in Hospitality Management, Business Administration, or a related field
Minimum of 5 years of hotel management experience, preferably in a select service property
Strong interpersonal and communication skills
Proven track record of achieving financial targets and improving operational efficiency
Knowledge of revenue management and marketing strategies
Ability to lead a team and enhance staff performance
Strong problem-solving skills and attention to detail
Flexible schedule with availability to work nights, weekends, and holidays as needed
Experience with hotel management software and reporting tools
Benefits
Retirement Plan (401k, IRA)
💰 Salary: $95k+ 20% Company Profit Sharing
Health Care Plan (Medical, Dental & Vision)
Life Insurance (Basic, Voluntary & AD&D)
Paid Time Off (Vacation, Sick & Public Holidays)
Family Leave (Maternity, Paternity)
Training & Development
$95k yearly Auto-Apply 60d+ ago
Manager of Parking Operations - Luma Hotel San Francisco
Towne Park Ltd. 4.3
Hotel director job in San Francisco, CA
At Towne Park, it's more than a job, you can make an impact. A career with us is rewarding in more ways than one. As a hospitality services company, our commitment is to create smiles by delivering exceptional experiences. When you work with us, you have an opportunity to impact the millions of patients, visitors and guests we proudly serve. Whether providing compassionate service that eases the anxiety of a patient and their family, creating a memorable experience for a guest in a new city, or helping a colleague, every day is a new opportunity to brighten someone else's day and make an impact. When we see a customer, a client or one of our own team members smile, we know we made an impact. It's why we do what we do.
Towne Park is a place where you can make a difference and create smiles every day.
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The Account Manager directly oversees one Towne Park account and is responsible for account performance for financial, guest/patient satisfaction, and client satisfaction objectives.
Job Details
Compensation: Towne Park is committed to offering competitive, fair, and commensurate compensation. Actual compensation will be based on a candidate's job-related skills, experience, education or training, and location. The annual base pay range for this position is $80k.
Additional Compensation: Employees may be eligible to receive annual incentive bonuses depending on their job classification and the policy guidelines.
Benefits: Employees are eligible to enroll in medical, dental, and vision insurance, accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits. Employees are provided company-paid basic life and AD&D insurance as well as short-term and long-term disability. Employees are also able to enroll in the company's 401k retirement savings plan.
Paid Time Off: Employees accrue 0.0385 hours of PTO per hour worked up to a maximum of 80 hours per calendar year. Employees receive 6 paid holidays throughout the calendar year and employees accrue up to a maximum of 4 paid floating holidays per calendar year.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
JOB SUMMARY
The Account Manager directly oversees one Tier 1 or 2 Towne Park account and is responsible for account performance for financial, guest/patient satisfaction, and client satisfaction objectives.
DUTIES AND RESPONSIBILITIES
Financial and Business Systems Management
* Understands and drives business metrics and performance measurements to ensure effectiveness, high performance and compliance.
* Demonstrates the ability to improve the financial performance and profitability of the account
* Understands the contractual agreement and recognizes ways to maximize opportunities
* Demonstrates the ability to positively move the metrics for forecasting, productivity, claims, customer service, and turnover
* Manages scheduling, overtime for associates under his/her direct supervision, tip reporting, and timekeeping
* Ensures that forecasts, payroll and accounting reports are on time and accurate
* Effectively utilizes standardized business systems as developed by Towne Park and ensures compliance with policies and procedures
Human Resources
* Is actively engaged in the recruitment and hiring processes to ensure the best people are selected for the location
* Fosters an environment that retains talented associates
* Responds proactively to associate feedback and suggestions, including satisfaction surveys and exit interviews
* Sees that new associates get off to the right start through proper orientation and on-the-job training
* Recognizes great performance and provides opportunities for top performers to learn and grow
* Recognizes where the team and individual performers need to improve and properly trains and coaches
* Identifies talent and helps develop future leaders for the organization
* Conducts regular performance appraisals and provides feedback and coaching for all direct reports
* Holds effective associate meetings and ensures that shift huddles happen on every shift
* Practices positive discipline and provides accurate and timely performance documentation
* Delegates by allocating decision making and other responsibilities appropriately and effectively
Service Management
* Ensures that the guest/patient service experience is delivered consistently on all shifts
* Efficiently allocates labor resources to support service delivery
* Works with the Area/District Manager and Human Resources to forecast and plan for seasonal variances in business to ensure proper staffing levels
* Understands the client's service standards and effectively integrates Towne Park's standards to complement them
* Is knowledgeable of the client's service metrics/measurements and ensures Towne Park is helping to drive results
Client Relations Management
* Develops cohesive working relationships with the clients' staff members
* Maintains regular meeting rhythms and communication channels with the client and follows through on commitments
* Knows when to be present at the site and maintains a high level of visibility
* Understands what objectives are important to the client and ensures the entire team is focused on exceeding expectations
* Capitalizes on opportunities to grow Towne Park's business by building client loyalty and creates a net promoter of Towne Park.
Systems and Standards
* Fully understands and utilizes the systems provided by Towne Park to control assets and expenditures
* Trains others or sees that they are trained to properly use the systems provided
* Maintains a clean, neat work environment
* Completes all tasks in a timely manner as instructed by the Area/District Manager
* Cooperates with management and coworkers to ensure that services can be adequately maintained to meet the needs of internal and external customers
* Treats clients and associates with courtesy, respect and dignity
* Maintains strict confidentiality related to associate and client information
Safety and Risk Management
* Understands and follows safety and security procedures
* Practices preventative safety procedures as set forth by Towne Park
* Reports all accidents and incidents to the Area/District Manager immediately
* Uses only equipment trained to use and operates all equipment in a safe manner
* Reports all potential high risk areas and safety concerns to the Area/District Manager
* Ensures all associates have been adequately trained in safety and loss prevention procedures
* Ensures claims are reported timely and accurately and cooperates with the Risk Management department to resolve claims
* Consistently follows the progressive disciplinary process to hold associates accountable for at-fault claims and safety violations
* Promptly responds to any concerns regarding workplace safety
* Follows the procedures for reporting on-the-job injuries and works with Human Resources to effectively manage worker's compensation cases
* Adheres to Towne Park employment and payroll policies and procedures to limit exposure to employment claims and litigation
Sales Responsibilities:
* Maintains relationships with present client to obtain references and leads for new opportunities
* Keeps leadership and sales teams advised on known changes to Ownership Groups/Management Companies or Brand changes
* Advises Leadership and Sales of any changes in position at the client location. Specifically, name, where they came from, where they are going
* Monitors existing client's business in order to be aware of and report to Area/District Manager any construction, expansion, or changes in the current business that could lead to internal growth opportunities.
KNOWLEDGE, SKILLS AND ABILITIES
* Ability to effectively plan, set priorities, and manage several complex projects simultaneously while working under pressure to meet deadlines
* Demonstrated work ethic, drive, energy, and persistence to achieve goals
* Ability to maintain stability, dependability and professionalism when faced with changing and difficult situations
* Computer proficiency and technical aptitude with the ability to utilize MS Office (Excel, Word and Outlook) and various technology and point-of-sale applications
* Written and verbal communication skills to effectively address all levels within the organization
* Ability to represent the company effectively in a variety of settings with a demonstrated understanding and appreciation for diverse cultures
* Ability to read, analyze, and interpret general business policies, procedures, equipment manuals, training materials, and corporate communications
* Ability to compose professional internal and external business communications including reports, memos, letters, and e-mails
QUALIFICATIONS
* Associate's degree preferred and a minimum of two (2) years of related experience and/or training; OR equivalent combination of education and/or experience
* Knowledge of general business practices including accounting, human resources and customer service
* Must be able to drive manual transmission
* Must have and maintain a valid driver's license and clean driving record
* For insurance purposes, must be at least 18 years of age and be able to pass a criminal background, MVR and drug screen
PHYSICAL DEMANDS AND WORK ENVIRONMENT
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
* The associate is regularly required to run; stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk and hear.
* Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
* Must be able to lift and/or move up to 50 pounds frequently and up to 75 pounds occasionally. Must be able to push and pull 75 pounds frequently and 100 pounds occasionally.
* Must be able to push and pull (on wheelchair) 100 to 350 pounds frequently over considerable distances
* Working extended hours, including evenings and weekends are required.
* Travel of up to 10% may be required.
ACKNOWLEDGEMENT AND ACCEPTANCE
I understand that every effort has been made to make this as complete as possible. However, it in no way states or implies that these are the only duties that I will be required to perform. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or is a logical assignment of the position. I accept that at any time there may be modifications or changes to the above job description.
#Appcast-HiPo
$80k yearly Auto-Apply 40d ago
Event Sales Manager, Hotel Services- Hayes Mansion San Jose
Encore Global 4.4
Hotel director job in San Jose, CA
The Sales Manager, Venues is responsible for effectively guiding customers through event experiences, identifying solutions that meet their goals and objectives, resulting in a compelling event experience. Utilizes all available tools to ensure maximum event and revenue capture from assigned customer base. Cultivates and maintains relationships with key hotel personnel to enhance the overall business relationship with hotel. Supports Company initiatives, business strategies and Core Values. This position reports to a Sr. Sales Manager, Sales Director, or Director, Event Technology.
Key Job Responsibilities
Revenue Generation
• Drive Results by soliciting and securing business through a proactive, consultative sales approach, utilizing Encore's sales process and methodology.
• Effectively prepare and present quotes and proposals in a timely manner to customers, including those submitted through ********************* venue booking system, or other sources as assigned.
• Effectively collaborate with vendors and other departments/divisions of the company to capture and service events.
• Attend site visits, pre-conference planning meetings, and appropriate venue meetings as necessary to support the customer event experience.
• Understand event cost structure and incorporates this into solution designs according to established profitability guidelines.
Relationship Management
• Deliver World-Class Service by cultivating and maintaining relationships with customers, venue personnel and various Encore supporting functions and departments.
• Thoroughly research and understand customer history and previous experiences, in order to create more personalized customer experiences.
• Value People by attending customer meetings, understanding their goals and responding to their questions, concerns, and challenges.
• Do the Right Thing by ensuring all customer information is up to date and accurate in the Customer Relationship Management system (CRM) at all times.
• Actively refer and guide customers through the Encore network, leveraging contacts to secure additional opportunities with existing customers.
Sales Accountability
• Maintain a healthy pipeline at all times that ensures achievement of established revenue targets.
• Ensure all known opportunities are in CRM and completely accurate and updated at all times.
• See the Big Picture by supporting the sales forecasting efforts at home location, ensuring they are accurate and submitted timely.
• Learn and adopt all SOPs related to the role and any new initiatives/programs that are implemented.
• Maintain knowledge of new product/service offerings and emerging technology supporting meetings and events.
Job Qualifications
• BS/BA or 1+ years of Encore or equivalent experience required
• 1 year technology sales or hospitality experience preferred
• Prior sales experience in audiovisual is a plus
• Knowledge of hospitality industry and sales processes preferred
• Technical aptitude and computer proficiency required
• Strong written and verbal communication skills
Competencies (by Core Values)
Deliver World Class Service
• Hospitality
• Ownership
Do The Right Thing
• Demonstrates Self-Awareness
Drive Results
• Ensures Accountability
See The Big Picture
• Decision Quality
• Manages Complexity
Value People
• Collaborates
For more information on our Competency Group, refer to the Competency Based Talent Management page on Encore Connect by searching for the title or copy & pasting this URL Link (********************************************************************************************
Physical Requirements
Team members must meet the physical demands listed below to successfully perform essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Sitting: 4-5 hours per day
• Standing: 2-3 hours per day
• Walking: 2-3 hours per day
• Stooping: 0-1 hour per day
• Crawling: 0-1 hour per day
• Kneeling: 0-1 hour per day
• Bending: 0-1 hour per day
• Reaching (above your head): 0-1 hour per day
• Climbing: 0-1 hour per day
• Grasping: 0-1 hour per day
Lifting Requirements
• 0 - 15 lbs*: Occasionally
• 16 - 50 lbs*: Occasionally
• 51 - 100 lbs: Never
• Over 100 lbs: Never
Carrying Requirements
• 0 - 15 lbs*: Occasionally
• 16 - 50 lbs*: Occasionally
• 51 - 100 lbs: Never
• Over 100 lbs: Never
Auditory/Visual Requirements
• Close Vision: Continuously
• Distance Vision: Continuously
• Color Vision: Continuously
• Peripheral Vision: Continuously
• Depth Perception: Continuously
Pushing/Pulling Requirements
• 0 - 15 lbs*: Occasionally
• 16 - 50 lbs*: Occasionally
• 51 - 100 lbs*: Occasionally
• Over 100 lbs: Never
Note: The physical requirements marked with an asterisk () indicate activities performed without assistance.*
Team members must be able to meet the physical demands above in order to successfully perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work Environment
Hotel
Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio visual equipment and electrical components, and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends and holidays. Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area.
The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.
$49k-70k yearly est. 5d ago
General Manager - Select Service Hotel | Central California
Marvin Love and Associates
Hotel director job in Santa Clara, CA
Job Description
Job Title: General Manager - Select Service Hotel
Company: Marvin Love and Associates
Compensation: $110,000 - $120,000 + 20 - 30% Bonus
Marvin Love and Associates is seeking a highly skilled and motivated General Manager for a select service hotel located in Central California. The successful candidate will have a strong background in hotel management and a passion for delivering exceptional guest experiences. This role demands a strategic leader who can oversee daily hotel operations, enhance profitability, and lead a dedicated team to achieve the highest standards of service.
Responsibilities:
Manage all aspects of hotel operations, ensuring smooth functionality and excellent guest service
Develop and execute operational strategies to achieve and exceed budgeted revenues and control costs
Lead, mentor, and develop hotel staff, fostering a positive and productive work environment
Oversee the recruitment, training, and performance management of hotel personnel
Monitor financial performance and implement corrective action plans when necessary
Ensure compliance with brand standards and health and safety regulations
Build relationships with guests to enhance loyalty and revenue generation
Implement marketing initiatives and promotional campaigns to maximize occupancy
Requirements
Requirements:
Bachelor's degree in Hospitality Management, Business Administration, or a related field
Minimum of 5 years of hotel management experience, preferably in a select service property
Strong interpersonal and communication skills
Proven track record of achieving financial targets and improving operational efficiency
Knowledge of revenue management and marketing strategies
Ability to lead a team and enhance staff performance
Strong problem-solving skills and attention to detail
Flexible schedule with availability to work nights, weekends, and holidays as needed
Experience with hotel management software and reporting tools
Benefits
Retirement Plan (401k, IRA)
???? Salary: $95k+ 20% Company Profit Sharing
Health Care Plan (Medical, Dental & Vision)
Life Insurance (Basic, Voluntary & AD&D)
Paid Time Off (Vacation, Sick & Public Holidays)
Family Leave (Maternity, Paternity)
Training & Development
$95k yearly 1d ago
Hotel General Manager
Mehr Consultancy
Hotel director job in Tracy, CA
We are seeking a dedicated Hotel General Manager to oversee operations and ensure an exceptional guest experience. The ideal candidate is a strong leader who thrives in hospitality, possesses excellent communication, time management, and organizational skills, and is committed to delivering outstanding customer service.
Compensation: $68,640 - $75,000
Key Responsibilities:
Oversee all hotel operations to maximize revenue, guest satisfaction, and brand standards compliance.
Lead marketing and advertising efforts to drive occupancy and revenue.
Develop and maintain positive relationships within the local community.
Manage inventory, record-keeping, and ensure budgeted cost controls.
Hire, train, and motivate employees while fostering teamwork and growth.
Handle guest, employee, and property issues professionally.
Be available for on-call responsibilities and emergency coverage.
Maintain compliance with federal, state, and local regulations.
Ensure all required reports on revenue, expenses, and operations are submitted timely.
Essential Skills & Qualifications:
Previous experience as a General Manager or Assistant General Manager.
Ability to lead, delegate, and resolve conflicts professionally.
Strong organizational skills and attention to detail.
Ability to work independently with minimal supervision.
Professional demeanor with excellent guest service skills.
Must meet property grooming standards.
Willingness to work all shifts as needed, including weekends and holidays.
How much does a hotel director earn in Redwood City, CA?
The average hotel director in Redwood City, CA earns between $69,000 and $163,000 annually. This compares to the national average hotel director range of $49,000 to $133,000.