Hotel director jobs in Rochester, NY

What you'll be responsible for: The Director of Hotel Operations oversees day-to-day performance and long-term operational success for a portfolio of boutique hotels across the Northeast region. This leadership role provides direct supervision to General Managers and Area General Managers, ensuring operational consistency, financial performance, and an exceptional guest experience across all properties. Reporting to the Corporate Director of Operations, this position is based at the corporate office in Saratoga Springs, NY, and plays a key role in hotel openings, transitions, and property performance oversight. Essential Duties and Responsibilities The essential functions include, but are not limited to the following: Leadership & Oversight Lead, mentor, and develop General Managers and Area General Managers across the Northeast portfolio. Drive operational excellence, team performance, and adherence to company standards across all hotel departments. Leading weekly cadence of leadership meetings amongst the General Managers and Area General Managers to review KPI's, quality, standards, etc. Guide and coach GMs in achieving KPIs across guest satisfaction, staff performance, and property upkeep. Conduct regular site visits and performance reviews to monitor property standards, guest experience, and team culture (30% travel - additional travel may be required with task force assignments). General Manager Coverage/Task Force Coverage & Operational Leadership Serve as acting General Manager during vacancies, vacations, or other absences Manage day-to-day hotel operations with a focus on guest satisfaction, team leadership, and financial performance Ensure properties consistently meet brand standards and operational policies New Hotel Openings & Transitions Lead or support the launch of newly acquired or developed hotels, coordinating between corporate, property teams, and vendors Manage timelines, budgets, and project milestones to ensure smooth openings Oversee staff training, systems setup, and vendor onboarding during transitions Work in alignment with acquisitions team to ensure smooth transition from renovation to operations Project Management & Cross-Functional Liaison Act as the primary liaison between properties, corporate departments, and third-party vendors during projects and transitions Manage schedules, deliverables, and stakeholder expectations to keep projects on track Support special initiatives and ad hoc projects as assigned Quality Control & Continuous Improvement Conduct regular site visits and audits to assess operational standards, cleanliness, service quality, and safety compliance Identify areas for improvement and collaborate with property teams and corporate leadership to implement solutions Facilitate communication and best practice sharing across properties Success Measures Achieves portfolio-wide guest satisfaction scores (GSS) and Net Promoter Scores (NPS) that meet or exceed company targets. Improves property-level profitability and operating efficiency year over year through effective leadership and standardization. Ensures all properties consistently meet internal audit, brand, and safety compliance standards. Successfully leads hotel openings, transitions, or task force assignments within established timelines and budgets. Qualifications 5+ years of hospitality management experience, including General Manager or Assistant General Manager roles preferred Financial acumen with experience managing budgets, P&L, and driving revenue performance Demonstrated success in multi-property operations, hotel openings, or transitional leadership Strong project management skills with the ability to coordinate multiple moving parts Excellent interpersonal, leadership, and communication skills Flexibility with ability to travel with little to no notice Detail-oriented with a passion for operational excellence and team development Proficiency with property management systems (PMS) and common hotel operations software Must possess and maintain a valid driver's license with a clean driving record and be able to successfully pass a Motor Vehicle Record (MVR) check, as operating company vehicles is a requirement of this position. Benefits Weekender provides excellent benefits to our salaried employees. Comprehensive Health insurance: 60% employer paid for employee only plans* Comprehensive Dental & Vision insurance: 100% employer paid for employee only plans* Life insurance policy: $25k fully paid policy by Weekender Gym membership reimbursement with health plan (up to $300/ benefit year) Aflac supplemental benefits Employee Assistance Program Competitive 401k Matching Plan with employer match up to 4% of total salary - (eligible after 1000 hours worked) Discounted employee hotel stays at Weekender properties 3 weeks (15 business days) PTO (vacation/sick) paid vacation per year Partnership with eCornell for continuous learning in our industry Low cost Hertz rental cars Employee referral program * Subject to change annually based on health, dental and vision plan chosen for the year

The hotel manager provides overall leadership, guidance, and reports to the hotel senior management team as it strives to provide the highest quality in standards and services. In addition, this individual acts as the main liaison between the client and hotel staff. They ensure that all staff does everything it can to make a guest's stay pleasant and comfortable while coordinating the cleaning staff, the front desk operations, and grounds and facilities maintenance. Hotel managers create budgets and set room rates, interview, hire and train new staff, resolve employee conflicts, and help guests with any issues they might have. Candidates must offer availability on a full-time basis.

Mandarin Oriental New York is looking for a Director of In-Room Dining to join our Food and Beverage team. Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world's most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences. A stunning fusion of modern design with stylish oriental flair, Mandarin Oriental, New York features 244 elegant guestrooms and suites - all with breath-taking views of Manhattan and Five-Star hospitality. Luxurious amenities include MO Lounge, all-day dining overlooking Central Park and the Manhattan skyline; a 14,500 square-foot Five-Star Mandarin Oriental Spa; and a state-of-the-art fitness center with a 75-foot lap pool. In addition, there is premium meeting and event space, including a 6,000 square-foot pillar-less ballroom with three walls of windows overlooking Central Park. About the job Based at the Mandarin Oriental New York within the Food and Beverage Department in New York City, the Director of In-Room Dining is responsible for maintaining an efficient operation of the department and meet guests' expectations for quality of the product and service while making sure that all standards and procedures of the department are being followed. The Director of In- Room Dining reports to the Director of Food and Beverage. As Director of In-Room Dining, you will responsible for the following duties: * Provide leadership and support, train, audit, and evaluate in-room dining managers, servers, order takers, and mini-bar attendants, on proper in-room dining standards and procedures, include Forbes and LQE. * Perform daily departmental meeting with all Room Service colleagues to engage, train, and motivate. * Perform administrative duties including but not limited to, scheduling, payroll, inventory, stock replenishment, etc. * Maintain inventory of all Room Service supplies, including, linen, equipment, chinaware and flatware, and mini-bar supplies and stock * Inspect Room Service area, floors, and service landings to ensure standards of service are maintained. * Implement new menus and promotions such as holiday and special event promotions. * Manage event orders and other special IRD events and junkets, and ensure timely delivery of all items, and oversee proper set-up and breakdown of special events. * Ensure all in-room dining orders, including amenities, are delivered in a timely manner and in line with Forbes and LQE standards. * Ensure in-room dining menus are up to date, accurate, and distributed appropriately. * Assists with check reconciliation with regards to voids, promos and discounted items, and assures that checks are settled in an honest and accurate way. * Maintain an active trace system for guest history on their F&B preferences * Responds to guest inquiries and coordinates special arrangements * Assist to develop yearly budget as it relates to In-Room Dining * Attend hotel meeting including P&L, F&B meetings, and pre and post conference meetings * Enforces established guidelines and policies of the hotel and revise standards and procedures for in-room dining department, as necessary. * Maintain compliance with FLHSS standards. * Understands and follow the laws and guidelines for food safety, and beverage service The above is not an all-inclusive list of job duties and responsibilities. Mandarin Oriental, New York reserves the right to add, delete, change or modify the job duties and responsibilities described in this job description at its discretion with notice. As Director of In-Room Dining, we expect from you: * Reading, writing and oral proficiency in the English language. * Willingness and ability to work a flexible schedule, including late hours, weekends, and holidays. * Have a minimum of 5 years' experience F&B In-room dining management or department director experience in a similar position in a luxury hotel property * Previous experience working in a union environment and high familiarity with Industry Wide Agreement is preferred. * High attention to detail and have the ability to handle multiple tasks at one time. * Superior communication with all colleagues and high organization skills * Ability to regularly stand and for large periods, frequently required to walk, push, pull, etc. * Ability to lift 25+ pounds. Our commitment to you * Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously. * MOstay. When you work as hard as our colleagues do, it's important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones. * Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally. * Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role. Salary and Benefits * Salary: $95,000 to $105,000 yearly * A competitive benefits package, including health, dental and vision, 401(K), etc It is Company policy to comply with the Americans with Disabilities Act, including by providing reasonable accommodations that do not constitute an undue hardship on the Company. Colleagues or candidates should direct requests for accommodation to the Director of People and Culture. We're Fans. Are you?

WHO ARE WE Freehand is on a journey. Appropriate, given that we're a shared accommodation brand. Freehand swung through the US coolest cities on its way to dominating the world. It burst onto the scene in the Americas with the launch of our properties in the country's biggest markets (NYC, LA, Miami and Chicago) with the acquisition of Freehand Hotels. Created for a new generation of urban travelers, Freehand combines the social culture of a hotel with innovative design by Roman and Williams, comfort and quality food and beverage at an affordable price. No biggie. Fast Company named us one of the top 50 most innovative global companies. We, of course, agree. Our spaces are safe and seriously social, in the proudest part of the beating heart of the cities we love. Cultural action, creative pulse and an outstanding way to waste some of the finite time the universe has given you - that's what Freehand offers. Holds true for staff and visitors equally, and while chic design is always the backdrop, every Freehand in every destination reflects the unique beat of that city's heart. ABOUT FREEHAND NEW YORK Located in Manhattan's Flatiron District, Freehand New York is housed in the former George Washington Hotel-once home to many storied writers, musicians and creatives. Designed by Roman and Williams and featuring custom-commissioned artwork by Bard College students and alumni throughout, we're revitalizing the artistic community in a historic NY neighbourhood. Conveniently situated in the Flatiron District, Freehand New York has a vibrancy that starts with the guests in the rooms and public spaces and is complemented by the locals frequenting the George Washington Bar and Broken Shaker rooftop Bar, enjoying the regular events and activations. It's this energy that sets Freehand apart in the city, and it empowers the team working at the property just as much as it does the guests passing through.

Department Guest Svc Employment Type Fixed Term Contract Location Global Workplace type Onsite Reporting To Hotel General Manager Key Responsibilities Skills, Knowledge & Expertise Job Benefits About Princess Cruises At Princess Cruises, we believe in creating a welcoming, inclusive, and supportive work environment for our diverse, multicultural teams, both at sea and on shore. We offer unique career opportunities that combine professional growth, adventure, and the chance to make a lasting impact on people's lives through travel. Whether you're looking to advance your hospitality career, explore the world, or work in a dynamic, high-performing environment, Princess Cruises offers: Opportunities to travel and experience new cultures. Comprehensive training and development programs. A strong focus on teamwork and personal growth. Competitive compensation and benefits. A chance to be part of a world-class brand known for excellence. Get to know us by exploring our career site. You'll learn about our history, hear first-hand what our employees love about working for Princess Cruises, and discover the passion we have for giving our guests lifetime memories. Princess Cruises is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to the applicant's age, color, race, religion, national origin, sex (including pregnancy and pregnancy related conditions), sexual orientation, gender identity or expression, disability, genetic information, or military or protected veteran status or any other characteristic protected under applicable laws. Scam Alert Protect Yourself from Recruitment Scams. Your safety and trust are important to us. Thank you for helping us maintain a secure and transparent hiring process.

Job DescriptionHouseperson Residence Inn / Courtyard by Marriott Central Islip, NY You are a team player by heart. Upon arrival, you walk the property and attend to what needs to be taken care of. You have a keen sense to detail and quality, and make sure everything is in its correct location. You help housekeeping with heavy lifting and attend to associate and guest needs. You are a hero by nature and find things left behind As Houseperson, you will Make rounds through the halls each shift to ensure public areas are clean and tidy, taking care to remove or replace anything out of order Coordinate and help housekeeping with heavy lifting and priority requests Use your watchfulness to report missing or found articles and any sign of damage or needed repair Empty room attendant carts of soiled linen and trash; flip mattresses and move furniture Provide professional and courteous service, and be graciously attentive to guests, answering questions and getting additional help when needed Clean and maintain all public areas, guest rooms, storage areas, and administrative areas Run supplies and service items to guest rooms as requested Drive van to transport guest Polish metalwork and furniture Perform other duties as assigned Earnings Range: $16.50-$17.50 an hour *Actual rate offered will be based upon job title, experience, location, and position Benefits Advancement Opportunities - We promote from within! Medical for FT Associates 401(k) Paid vacation time Flexible schedules Teammate Assistance Fund Stability Competitive Wages Fun, Energetic Work Environment ...And Our AMAZING Briad Hotels Culture!! Keys to Success Must be 18 years of age or older Valid driver's license, with clean record (Required for Drivers only) Must be able to communicate in English Six months experience in Housekeeping Maintain a professional appearance and manner at all times Communicates well with guests Must be willing to "pitch-in" and help co- workers with their job duties and be a team player Self-Motivated Ability to lift, bend, stoop, walk, push or pull heavy equipment, and stand for extended periods of time Lifting may include equipment or furniture weighing up to 100 lbs Ability to comprehend and follow instructions from supervisor About us. The Briad Group is rapidly expanding to serve many hospitality needs. Our robust portfolio consists of Wendy's franchise locations, Marriott and Hilton brand hotels, unique rooftop lounges atop our most innovative hotels, and an outdoor lifestyle shopping center. Our mission. Create positive lifelong emotional connections with our teammates and our guests. Our formula for success includes building strong leadership teams. The Briad Group takes pride in training, developing and promoting what it considers the hospitality industry's most talented employees. Apply today to become a part of the Briad Hotels Family!! We Are An Equal Opportunity Employer - All applicants will receive consideration without discrimination based on sex, marital status, race, color, age, creed, national origin, sexual orientation, military reserve membership, ancestry, religion, height, weight, use of a guide or support animal because of blindness, deafness or physical handicap or the presence of disabilities.

As our Director of Rooms, you will be accountable for overseeing the organization, staff, and quality of the operations in Guest Services, Housekeeping, and Laundry while providing all guests with quality service and maximizing room revenue. This position may require flexible scheduling availability. Requirements Job Requirements: Provide basic housekeeping duties including changing the sheets, changing and arranging the towels, restocking toilet supplies, vacuuming, dusting, cleaning, and rearranging the room after guests check out Conducting daily room inspections to ensure all rooms are cared for according to brand and Island Hospitality Management's standards Notify supervisors of any damages, deficits, and/or disturbances Ensure that departments achieve or exceed guest's service expectations Control all purchases for the department, consistently aware of quality and cost Prepare team member schedules in accordance with budgets and business forecasts Manage human resources functions including recruiting, onboarding, performance evaluations, training, and disciplinary actions Job Qualifications: Knowledge of budget preparation, payroll, and cost spending controls Highly motivated team player with strong initiative and desire for achievement Must be effective in handling problems in the workplace including anticipating, preventing, identifying, and solving problems as necessary Ability to work well in stressful situations Readily available and approachable for all guests while providing excellent guest service Valid Driver's License is preferred The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to stand, sit or walk for an extended period of time. While performing the duties of this job, the employee is regularly required to lift and/or move up to 10 pounds and frequently lift and/or move up to 25 pounds. Training: Island Hospitality is committed to employee development and displays that commitment with a formalized training and development program providing a clear path for any employee with a desire and aptitude to thrive in the hospitality business. As team members join Island Hospitality from other organizations they too can build on that prior experience and find further growth opportunities within our company by utilizing the tools and resources offered. Team Member Wellness Program: How We Thank You For All You Bring To The Team Rewarding Benefits Package: Healthcare including Medical, Dental, and Vision Insurance HSA & FSA plans available! Dependent care FSA Identity Theft Protection Insurance Commuter benefits including transit & parking Pet Insurance PTO and Payroll Incentives for Annual Wellness Exams Employee Assistance Program Wellness Subscriptions including access to gyms, financial planning, counseling, and legal services Paid Sick and Vacation Time Family Leave 401(k) Retirement plan - IHM Matches 100% up to 3% of your salary and an extra 50% on the next 2% of your salary. 401(k) is fully vested upon the first contribution Rewarding Hard Work: Incentive based bonus program Free room nights at our hotels and employee discounts within your hotel brand Discounts for friends and family within your hotel brand Team Member recognition and bonus Discounted tickets to theme parks, musicals, movies, and more through Tickets at Work Career Growth through our in-house training program with a path personalized to your desired goals Referral bonus program to ANY of our locations Equal Opportunity Employer Island Hospitality uses E-Verify to confirm work authorization in all municipalities where it is required by law. Salary Description $70,000 - $75,000

The Maintenance Guest Service Representative (GSR) is responsible for maintaining the general appearance of the building(s) and grounds in accordance with the hotels' Maintenance manual and inspection requirements. This position is critical to ensure quality service to our guests and upholding hotel standards while working with members of the hotel team, maintaining room quality as well as the safety and security of the hotel. Duties and Responsibilities: ● Maintain positive guest relations at all times and understand guests' service needs. ● Using the hotel's set expectations and processes, follow directions thoroughly to monitor and maintain operation, cleanliness, sanitation, safety, and organization of guest rooms and other areas. ● Maintain inn landscaping, parking lot, grounds, and appearance of the exterior of the building(s), keeping areas free of trash and debris. ● Completes Repair and Maintenance Program on rooms, performing routine maintenance tasks such as painting, caulking, carpet/floor cleaning, changing light bulbs, toilet seats, etc. ● Inspect the property to identify current and potential needs and report findings to Supervisor. ● Maintain the safety and security of the hotel and follow key and lock procedures. ● Pick up materials needed to complete assigned work projects; keep maintenance room/area clean, organized, and in a safe condition. ● Clean and replace vanity/bathroom lights. ● Assist Housekeeping GSRs in maintaining guest rooms. ● Maintain confidentiality of guest information and pertinent hotel data. ● Ability to work in non-climate-controlled conditions. ● Ability to exert physical effort in operating cleaning equipment and transporting housekeeping carts (up to 50lbs) as well as endure various physical movements throughout the work areas during shift. ● Comply with all OSHA standards. ● Provide special services for guests upon request. ● Assist in other areas of the hotel as needed, such as collecting/delivering dirty linen to laundry, assisting with laundry, or housekeeping as needed. ● Performing self-room inspections and accepting feedback from room quality inspections performed by inn management and trained team members. ● Cross-train in laundry, housekeeping, and/or front desk job functions, if possible. ● Performs other duties as assigned. Qualifications ● 1-2 years in a previous maintenance or customer service position preferred. ● Knowledge of general hand tools/equipment, lawnmowers, and landscaping tools/equipment is strongly preferred. ● Must maintain a professional appearance in the provided uniform with a consistently friendly attitude toward guests and staff. ● Must be able to easily and frequently change from one task to another and work with minimal supervision. ● Frequent lifting and bending are required. ● May be required to work nights, weekends, and/or holidays. Working Conditions Because some hotels may be exterior corridor hotels, the physical environment may require the employee to work both inside and outside in heat/cold, wet/humid, and dry/arid conditions. The position may come into contact with pets, the employee is required to use personal protective equipment to prevent exposure to hazardous chemicals/materials. Regularly scheduled hours may include nights, weekends, and holidays. Schedules vary based on business needs. Physical Requirements While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. The employee is occasionally required to sit, climb, balance, stoop, kneel, crouch, or crawl. The employee must frequently lift or move up to 10 pounds and occasionally lift or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Required qualifications: * Legally authorized to work in the United States Preferred qualifications: * 17 years or older * Able to comfortably lift 50 lbs

General Manager - Hudson Valley Location: Hudson Valley-branded hotel Position Type: Full-Time, Immediate Opening We're looking for a dynamic and experienced General Manager to lead our team at a branded hotel in the Hudson Valley. If you're passionate about hospitality, Have experience as a manager in hotels, thrive on operational excellence, and love building high-performing teams, this is your opportunity to make a lasting impact at a well-established branded property What You'll Do As General Manager, you'll be the driving force behind the hotel's success - overseeing daily operations, financial performance, guest satisfaction, and team development. You'll ensure the hotel runs smoothly, profitably, and in alignment with hotel brand standards. Key Responsibilities: Operational & Financial Leadership Achieve and exceed budgeted goals across all departments Monitor labor, expenses, and room rate strategies to maximize profitability Lead daily huddles and weekly staff meetings to align team goals Conduct regular audits and adjust procedures for optimal efficiency Participate in revenue management, safety, and corporate operations meetings Prepare and present monthly P&L reviews and quarterly ownership reports Asset & Quality Management Maintain brand standards and exceed quality inspection benchmarks Oversee capital improvements and R&M projects Conduct daily room inspections to ensure top-tier cleanliness and maintenance Guest Experience & Community Engagement Champion guest satisfaction and loyalty through proactive service and issue resolution Monitor guest feedback and implement improvement plans Represent the hotel at community events and build strong local partnerships Team Development & HR Oversight Recruit, train, and mentor team members across all departments Ensure proper onboarding, performance evaluations, and compliance with labor laws Foster a culture of growth, engagement, and internal promotion Manage payroll and maintain accurate associate records Professional Growth Attend at least one advanced management seminar annually Stay current with hospitality technology and training requirements ✅ What We're Looking For Experience: 2+ years as a Hotel General Manager (similar size/property preferred) 2+ additional years in management, including at least 1 year in hospitality Proven success in driving profitability and guest/employee satisfaction Education: Bachelor's degree in Hospitality or related field preferred (or equivalent experience) Skills: Strong leadership, communication, and multitasking abilities Financial acumen with experience in P&L and budget management Proficiency in Microsoft Office; Google Workspace and M3/PMS experience a plus Bilingual (Spanish/English) preferred Valid driver's license required What We Offer Competitive salary with quarterly bonus potential Paid holidays and vacation accrual 401(k) plan Medical contribution/reimbursement Cell phone incentive A collaborative, supportive team environment with growth opportunities Physical & Work Environment Standing/Walking: 60-70% of the time Sitting: 30-40% Occasional bending, lifting (up to 40 lbs), and driving Indoor/outdoor work in varying weather conditions If you're ready to lead a dedicated team and deliver exceptional guest experiences in a thriving branded property, we'd love to hear from you and review details.

SourcePro Search is conducting a search for a Hotel General Manager Candidate must have a proven track record of successfully managing a hotel's overall operation, successful budget controls while meeting all of the necessary quality standards, ability to maximize all revenues, and the desire to develop team members, while creating a motivating work environment and exceeding guest service scores. SUMMARY: To maximize the financial performance of the hotel by providing the highest possible quality of guest service and product, by fostering a positive work environment for all employees, and by developing and implementing an aggressive sales and marketing plan. Supervise and develop the performance of all operating departments including, but not limited to: Front Office, Guest Services, Housekeeping, Food and Beverage, Security, and Maintenance to insure the highest possible levels of guest satisfaction in a cost efficient manner. Develop, implement, monitor and participate in a comprehensive sales and marketing plan that results in optimum, rate and occupancy for the hotel. Meet or exceed established budgetary guidelines for the hotel. This position requires the performance of technical and administrative duties including writing and reviewing reports (occupancy, yield management, payroll, accounting etc.) Interviewing, hiring, coaching and counseling department managers in the efficient operation of their respective areas. Regular ongoing monitoring of staff to ensure the adherence to pre-established policies and procedures; delegation of duties; daily property inspections; active participation in community affairs; and willingness and ability to engage in effective communication with corporate staff and property owners. Develop and supervise programs that promote a positive work environment for all employees while ensuring that all employment-related processes and documentation are in compliance with local, state and federal laws and regulations. Weekly forecasting and planning of operating staffing and cost expenditures to correspond to forecasted sales and costs. Develop action plans to maximize occupancy and to maximize average rate. Assure regular repair, upkeep, and overall general maintenance of the hotel and provide a system of on-going maintenance of facilities and equipment. Develop a high morale and loyalty to the hotel and to the company in order to reduce turnover and increase employee morale. Communicate, counsel and assist in staff development. Through leadership and example, establish a friendly, courteous, service-oriented staff that is exhibited by all hotel employees. Establish and implement guest service for all departments, periodically review, and identify problems and corrective actions.

A hotel maintenance employee performs a variety of duties related to the smooth upkeep and maintenance of a hotel's operations on both the interior and exterior. Their job duties include: The candidate will work easily in a fast-paced environment while maintaining an optimistic, energetic attitude to make a difference in everything they do. Responsibilities Maintains the basic upkeep of all rooms and common areas by ensuring all furniture, appliances, and electrical equipment such as televisions, refrigerators, and light fixtures are in working order Ensures all paint and flooring meet company standards Repairs or replaces all HVAC systems such as individual air conditioning units as needed Cleans and maintains the hotel's exterior spaces such as the parking lot, swimming pool, landscaping, etc. Ensure the interior and exterior of the hotel is well maintained Perform minor adjustments on HVAC systems, room furniture, fixtures, and other items in the hotel Supervise the preventative maintenance program Report major repair needs to the General Manager Assist in setup/cleanup of meeting rooms Assist in other areas of the hotel as needed Respond to guest inquiries and requests and resolve issues in a timely, friendly, and efficient manner Maintain a safe facility and use safety first practices to remain accident-free Other duties as assigned by your manager Requirements Education: High School Diploma or GED or equivalent years of relevant work experience required. Experience: 1 or more years of Maintenance/Grounds experience required Background Checks: All offers of employment may be conditioned on receipt of a background check report and/or drug screen Soft Skills: Good verbal and written communication skills, time management skills, organization skills, can-do attitude, sense of urgency, and strong work ethic

The Assistant Director of Front Office will provide leadership and oversee the daily operations of the Front Office Department. Ensure that the front office teams' communication meet hotel standards for maximum guest satisfaction. Act as the main contact for guests and other hotel departments in the absence of the Director of Front Office. Key Accountabilities: Assist the Director of Front Office in leading and managing all areas of Front Office Department to ensure the highest levels of Peninsula Standards are met consistently. Supervise front office team members to ensure all guest interactions are personalized and efficient during guest check in/out telephone service and throughout the guests stay. Encourage and empower team members to build a rapport with all guests. Manage the process of check in by securing proper identification and form of payments are established upon guest registration. Motivate and encourage front office team members to upsell and drive rooms revenue daily. Ensure all folios are posted in a timely manner, settled and that deposits are handled properly. Participate in the development, implementation and review of the policies, procedures, practices, and standards. Handle and follow up on any guest complaints or contentious concerns that can't be settled directly by team members. Oversee and manage all VIP guest arrivals and departures ensuring all expectations are met consistently. General Requirements: Bachelor's degree in hospitality management or related field. Ability and knowledge of executive leadership skills, including decision making, delegation, problem-solving, negotiation, establishing vision, staff development and team building. Excellent interpersonal skills. Ability to manage multiple priority projects simultaneously. An understanding and appreciation of global and economic issues that impact hospitality business. At least 5 years' experience in a Front Office management position in luxury hotels. A solid knowledge of financial, human resource and operations strategies. We are delighted to receive your resume for further consideration. To be considered for the position, you must have work authorization in the United States. The salary for this position is $100,000 annually.

Come work and play in the heart of the Adirondacks! We're looking for an inspiring and driven General Manager to lead operations at the Cambria Hotel Lake Placid - Lakeside Resort, one of the region's most exciting new destinations. This is an opportunity to shape a high-performing team, drive profitability, and deliver exceptional guest experiences in a setting that blends modern design with stunning natural surroundings. If you're a hands-on, people-focused leader who thrives in a fast-paced environment and takes pride in creating memorable guest moments, we want to meet you. Why This Role Stands Out Lifestyle meets leadership: Live and work in one of New York's most scenic resort towns with year-round recreation, culture, and community. Be part of something growing: Cambria Lake Placid is an award-winning, design-forward brand backed by strong ownership that values innovation and autonomy. Full operational influence: Lead all aspects of hotel operations, from front desk to F&B, and help shape future growth initiatives. Empowered management: You'll have direct input on strategic decisions, sales direction, community relations, and brand reputation. Key ResponsibilitiesOperations & Leadership Oversee all departments, ensuring alignment with brand standards, ownership objectives, and financial goals. Drive guest satisfaction, team engagement, and operational excellence through proactive leadership and accountability. Implement innovative practices that enhance efficiency and elevate the guest experience. Guest Experience Lead by example in creating a welcoming, polished, and memorable environment for every guest. Actively engage with guests to gather feedback and address opportunities for improvement. Foster a culture where every team member takes ownership of guest satisfaction. Team Development Recruit, train, and mentor a high-performing team built on trust, communication, and empowerment. Build succession and development plans for department leaders. Promote a positive and collaborative culture that recognizes achievement and initiative. Sales, Marketing & Community Relations Partner with the Director of Sales to drive revenue growth through strategic sales initiatives, partnerships, and creative promotions. Act as the face of the property in the Lake Placid community, engaging with local organizations and tourism partners. Analyze market trends to position the resort as the destination of choice for leisure and group business. Financial Performance Develop and manage budgets, forecasts, and key performance metrics. Optimize profitability through smart cost control and strong revenue management practices. Collaborate with ownership to evaluate performance and execute improvement strategies. Qualifications Minimum 5 years of General Manager experience, preferably at a resort or full-service property. Proven success in F&B operations, including restaurant and banquet management. Exceptional communication, leadership, and team-building skills. Strong business acumen with an ability to balance guest satisfaction, staff engagement, and profitability. Experience with hotel openings or repositioning is a plus. Must be willing to live in or relocate to Lake Placid, NY. Job Type: Full-time Salary: $110,000.00 - $130,000.00 per year

Are you ready to apply your expertise to a rewarding career with a leader in the hospitality industry? Join the DelMonte Hotel Group team! We are currently seeking experienced and driven candidates just like you to serve as a Maintenance Engineer. You will play a key role to ensure a great guest and colleague experience. We offer competitive compensation and benefits, a tight-knit and supportive work environment, plus numerous opportunities for professional development and advancement. Become part of our family and see why so many of our associates have made DelMonte Hotel Group their career home. Contact us today - we're waiting to hear from you! Job Responsibilities As a Maintenance Engineer, you will be responsible for the maintenance and working order of the building, its equipment and all physical assets. Your specific duties in this role will include: * Trouble shoot equipment, systems and facilities and make appropriate repairs. Tasks include but are not limited to painting and wallpaper repair, tub and sink repair, outlet and bulb replacement, woodworking, concrete and tile repair. * Perform preventative maintenance in guest rooms and on equipment including laundry equipment, heating and air conditioner units, ice machines, spa equipment, fire extinguishers, fire/smoke alarms, lawn sprinklers, kitchen appliances and plumbing. Maintenance is performed as required by the manufacturer and in accordance with warranty specifications. * Perform swimming pool and spa maintenance duties according to manufacturer specifications and local Health Department Regulations. * Assist with outdoor seasonal work including lawn mowing and snow removal. * Maintain the cleanliness of the engineering shop and any other areas that work may be performed. * Log readings from meters, gauges and other measuring units as required. * Communicate changes in room status with Front Desk and Housekeeping. * Maintain a working knowledge of the Fire Alarms/Life Safety Systems and handle emergencies involving the systems. * Assist other departments with moving furniture and unloading and storing supplies as needed. * Provide safe transportation to all guests using the hotel shuttle vehicle as needed. Job Requirements We are looking for a self-motivated Maintenance Engineer with a strong work ethic and a drive to exceed expectations. It is also important that you have excellent communication skills. Specific qualifications for the role include: * 3 to 6 months related experience in engineering and maintenance or related area * One year certificate from college or technical school; or equivalent combination of education and experience. * Ability to work as part of a team and complete tasks individually * Ability to prioritize tasks in a fast-paced work environment * Solid organizational, time-management and prioritization skills * Exceptional customer service skills Benefits As a Maintenance Engineer with DelMonte Hotel Group, you will be part of a hospitality leader that prides itself on cultivating a workplace that feels like home and that brings out the best in you, each and every day. It's the kind of company where many of our associates come for a job, but stay for a career-the kind of place where your strengths will be appreciated, and where each of us can truly be ourselves. Your hard work and professional dedication will be rewarded with excellent compensation packages, which may vary somewhat depending on location. * Compensation $15.50 - $16.25 per hour * Comprehensive benefit packages for full-time positions * Hotel room discounts at our locations around the globe * Discounts on food and beverages * Professional development and advancement opportunities

Are you looking for a fun, flexible, and fast-paced work environment, supportive coworkers, and a chance to grow as a professional? At the RIT Inn & Conference Center, we are committed to satisfying our customers, working collaboratively, and providing career development opportunities for our employees. The RIT Inn & Conference Center, managed by Gunther & Associates, LLC, is a premier hotel in Rochester, New York perfectly located near several major businesses, residential communities, and local attractions. Our hotel offers the comfort and convenience of a full service hotel at an affordable rate. Why should you work at the RIT Inn & Conference Center? - Competitive compensation package - Full benefits package - Flexible scheduling - Extensive training and opportunities to advance - Free employee parking The Maintenance Engineer is responsible for the proper working order of all physical hotel assets. A general working knowledge of all equipment and building systems is essential. Special emphasis is placed on accommodating guest preferences, flexibility with work assignments, efficiency, quality, and social demeanor that contributes to a hospitable environment. SPECIFIC RESPONSIBILITIES Provide pleasant and professional services to all hotel guests. Trouble-shoot equipment, systems, and facilities and make appropriate repairs. Subject tasks may include painting and wallpaper repair, tub and sink repair, outlet and bulb replacement, woodworking, concrete and tile repair, and a variety of other tasks related to facilities maintenance. Assist with outdoor work (lawn mowing, landscaping, pool opening/closing, snow and ice removal). Maintain pools are in proper chemical level, water quality and condition, and equipment operation and condition. Be knowledgeable of hotel safety, security, and emergency procedures and equipment as related to department responsibilities. Perform custodial work within the context of assigned repairs. Maintain on-going communication and collaboration with staff with the aim of achieving high levels of cooperation and service excellence. Properly maintain all work equipment, tools, and supplies. Respond to guest requests and inquiries with appropriate level of sensitivity and immediacy. Comply with all department, hotel, and company policies and procedures. Perform any task not outlined above that the associate has the ability to perform. QUALIFICATIONS Ability to effectively read and write or speak English is required. Must be able to provide, receive, and comprehend verbal or written instructions and information. General knowledge, aptitude or experience in carpentry, plumbing, electrical, and masonry trades or specialization in one particular trade, required. Desired are individuals who are friendly, reliable, enthusiastic, obliging, and compassionate. Must present an appropriate public presence in grooming, dress, poise, and social etiquette. Must be able to work independently or with others. Proper social demeanor, attention to detail, commitment to quality, and passion for serving others is essential. Valid NY State driver's license required. Must have open availability. PHYSICAL REQUIRMENTS Must be able to lift items weighing up to 50 lbs. Must have adequate communication and hearing skills to perform the required job responsibilities. Must have adequate vision with or without corrective lenses. Must be able to read and write. Must be able to walk and stand for long periods of time. Must be able to stand drastic temperature changes. Reasonable accommodations can be made. WORK CONDITIONS Work is performed indoors and outdoors and with respect to the entire hotel property. Outdoor conditions subject to weather. High temperatures exist in food outlets with exposure to hot food, appliances, china, and cookware. Exposure to extreme cold exists in kitchen cooler and freezer. Kitchen quarry tile floor and lobby marble floor present slippery conditions, especially when wet. Dishwashing area presents wet conditions and exposure to steam and humid air. Hotel basement presents low headroom, water accumulation in some areas, dimly lit corridors, and cool, damp conditions. Occasional interaction with guests of various needs, personalities, temperaments, and patience levels. Pace of business varies. Salary The Salary for this position is $20 - $21 per hour.

The Hotel General Manager is responsible for overseeing all aspects of hotel operations, ensuring exceptional guest experiences, and maintaining high standards of service, cleanliness, and hospitality. This role involves managing daily operations, coordinating departments, supervising staff, optimizing financial performance, and ensuring compliance with company policies and industry regulations. The General Manager also plays a key role in budgeting, marketing, and strategic planning to drive profitability and maintain the hotel's reputation. Essential Duties and Responsibilities Direct, train and mentor associates and observe performance to ensure adherence to hotel policies and established operating procedures. Ensure all Owner and brand directed initiatives, perspectives and programs are implemented, followed and supported. Monitor customer service by speaking with guests, reviewing guest satisfaction surveys and observing associates. Actively promote the hotel and company. Assist with the development of sales strategies and action plans. Develop and maintain positive business relationships with all guests, vendors and other external partners. Conduct regular physical property inspections to ensure all standards of excellence are being met. Answer inquiries pertaining to hotel policies and services. Understand, support and administer all state and local laws/codes in which the hotel is located that govern inn keeping and associate relations. Develop and maintain hotel budget striving to meet and/or exceed all financial and budgetary goals. Facilitate and maintain on-going communication and collaboration with all associates. Perform a variety of administrative tasks including maintaining an accurate inventory of supplies, processing hotel payroll and handling any accounting and purchasing functions. Maintain up to date records and files. Provide information pertaining to hours and available services of the hotel, i.e. restaurant, lounge, room service. Ensure the cleanliness of all areas of the hotel. Assist in checking all fixtures, equipment and conditions (lights, music, heating/cooling, furniture, wallpaper, etc.) for proper operations, settings and maintenance. Report deficiencies. Requirements Qualifications Three to five years related experience and/or training; Bachelor's degree (B. A.) from four-year college or university; or equivalent combination of education and experience. Physical Demands The associate must be able to lift and/or move up to 25 pounds. Work Environment While performing the duties of this Job, the associate is occasionally exposed to odors; chemicals; dust; and outside weather conditions. The noise level in the work environment is usually moderate. The associate works in an environment that is open to the general public. Why Join Indus Hospitality Group? At Indus Hospitality Group, we offer a dynamic work environment that fosters growth, innovation, and collaboration. Our team provides exceptional service and creates memorable experiences for both our guests and employees. Joining us means being part of a supportive, inclusive culture where your contributions are valued, and your career development is a priority. We are committed to providing you with opportunities for personal and professional growth, ensuring that you have the tools and resources to thrive in your role. If you are a self-motivated, detail-oriented individual with a passion for recruitment, we invite you to apply for this exciting opportunity to make a meaningful impact on our team and help shape the future of our organization. Come grow with us at Indus Hospitality Group! Salary Description $60,405-$65,000/yr

The Sales Manager develops business through direct sales solicitation for an assigned territory or market segment(s). This role also supports the Sales and Marketing Director in developing and setting sales and marketing strategies, ensuring the plans are implemented, results are monitored and sales goals are achieved. This role will focus in Business Travel. Duties And Responsibilities Establishes client base of individuals, organizations, associations, social, and/or corporate businesses through direct outside and inside selling to secure business for the hotel to ensure that room night sales and revenue goals are met or exceeded Prospects and qualifies new business Negotiates guest room rates, meeting room rental, function space, and/or hotel services within approved booking guidelines Produces and/or reviews all sales contracts, rate agreements, and/or banquet/catering event orders Identifies additional sales opportunities to enhance revenue in partnership with other department heads Entertains clients in accordance with established company and hotel policies and guidelines Attends and represents the hotel at trade shows and conventions and/or participate in sales trips to key feeder markets Follows up with clients regularly during and after departure to ensure satisfaction and secure future bookings Arranges and conducts special events, site inspections, and off-site presentations for potential clients to build loyal; client partnerships Serves as one of the public relations representatives of the hotel and brand champion to the travel, tourism, corporate travel professionals, travel industry associations and events to promote and drive business to the hotel Develops and maintains good relationships with officials and representatives of local community groups and companies, and attends out-of-town conventions and trade shows to promote new business and increase sales for the hotel (e.g., Tourism Board/CVB, Chamber of Commerce, etc.) Qualifications And Requirements 2-3 years sales or marketing related experience, or equivalent combination of education and experience Must speak fluent English Flexible work schedule - role is onsite 5 days Preferred Bilingual Prior hotel sales experience in NYC Other: Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with guests, employees and third parties that reflects highly on the hotel, the brand and the Company Reading and writing abilities are utilized often when completing paperwork and management reports, interpreting results, giving and receiving instructions, and training Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances are utilized frequently Problem solving, reasoning, motivating, organizational and training abilities are used often May be required to work nights, weekends, and/or holidays Physical Requirements Frequently standing up or moving within and outside of the facility Carrying or lifting items weighing up to 25 pounds Travel to attend tradeshows, meetings or training The salary range for this role is $60,000 to $90,000. This job is also eligible for bonus pay. We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401k, and many other benefits to eligible employees.

Sales Manager This is a future need to fill the Sales Manager role for portfolio expansion. The Sales Manager is responsible for the Sales functions of the hotel including, but not limited to soliciting of accounts, developing and growing client relationships/business, consistently up-selling the hotel's rooms to meet or exceed set sales & hotel goals, prospect and develop new accounts, follows up promptly on leads generated by the lead sources, Corporate Office and responds to sales inquiries, initiates new sales, prospects and qualifies leads and solicits potential clients, entertains clients, conducts site visits and answers questions, determines rates, prepares proposals, negotiates contracts, services accounts and analyzes lost business for the hotels. Requirements: · Effectively attain assigned sales and revenue goals as well as solicitation call goals. · This position demands a flexible schedule and is client/event driven; this individual must be available days/nights/holidays/weekends based on the needs of the client and the Hotel. · Draft proposals, contracts, letters, and reports in a timely manner. Sell, coordinate and execute agreements for Group business. Effectively communicate to all hotel departments the information necessary to successfully execute the group's needs. · Solicits new and existing accounts to meet/exceed revenue goals. This involves making new client calls, direct sales calls, sales blitzes, and hotel tours. In addition, maintaining good working relationships with existing clients. · Displays leadership in guest hospitality, exemplifies customer service and creates a positive example for guest relations; Interacts with guests to obtain feedback on product quality and service levels. · Develop & implement SMART plans quarterly. · Maintains well documented, accurate, organized and up-to-date Sales Force in order to serve clients and employer in the most expedient, organized and knowledgeable manner. · Promptly follows up on all customer needs and inquiries timely and efficiently. · Ideally, the candidate will have 3-5 years selling experience in Group, FIT and Business Travel Sales experience. · Contact customers in-house to promote goodwill and foster additional business, repeat bookings and referrals. · Handle account details so all pertinent aspects of solicitation and closing are complete and documented. · Collaborate with various departments to ensure flawless execution and participate in solving problems with other departments related to business booked. · Maximize revenue by selling all facets of the hotel to previous, current, and potential clients. · Use professional sales techniques to negotiate the best possible terms and conditions that satisfy customer (internal and external) requirements. · Maintain hotel relationships with key accounts to increase customer satisfaction and account revenue. · Develop and conduct persuasive sales presentations to prospective clients. · Travel locally to conduct outside sales calls, promote the hotel, conduct site inspections, and review competition's business. · Research periodicals, internet, trade journals, and other publications to learn about potential business opportunities. · Prepare information for, meet with, and entertain clients as deemed appropriate by potential business from that account. · Attend or host hotel events as required. · Audit or assist with client billing as required. · Follow brands sustainability guidelines and practices. · Perform other duties as assigned by management, of which employee is capable of performing.

General Manager - Hudson Valley Location: Hudson Valley-branded hotel Position Type: Full-Time, Immediate Opening We're looking for a dynamic and experienced General Manager to lead our team at a branded hotel in the Hudson Valley. If you're passionate about hospitality, Have experience as a manager in hotels, thrive on operational excellence, and love building high-performing teams, this is your opportunity to make a lasting impact at a well-established branded property What You'll Do As General Manager, you'll be the driving force behind the hotel's success - overseeing daily operations, financial performance, guest satisfaction, and team development. You'll ensure the hotel runs smoothly, profitably, and in alignment with hotel brand standards. Key Responsibilities: Operational & Financial Leadership Achieve and exceed budgeted goals across all departments * Monitor labor, expenses, and room rate strategies to maximize profitability * Lead daily huddles and weekly staff meetings to align team goals * Conduct regular audits and adjust procedures for optimal efficiency * Participate in revenue management, safety, and corporate operations meetings * Prepare and present monthly P&L reviews and quarterly ownership reports Asset & Quality Management * Maintain brand standards and exceed quality inspection benchmarks * Oversee capital improvements and R&M projects * Conduct daily room inspections to ensure top-tier cleanliness and maintenance Guest Experience & Community Engagement * Champion guest satisfaction and loyalty through proactive service and issue resolution * Monitor guest feedback and implement improvement plans * Represent the hotel at community events and build strong local partnerships Team Development & HR Oversight * Recruit, train, and mentor team members across all departments * Ensure proper onboarding, performance evaluations, and compliance with labor laws * Foster a culture of growth, engagement, and internal promotion * Manage payroll and maintain accurate associate records Professional Growth * Attend at least one advanced management seminar annually * Stay current with hospitality technology and training requirements What We're Looking For Experience: * 2+ years as a Hotel General Manager (similar size/property preferred) * 2+ additional years in management, including at least 1 year in hospitality * Proven success in driving profitability and guest/employee satisfaction * Education: * Bachelor's degree in Hospitality or related field preferred (or equivalent experience) Skills: * Strong leadership, communication, and multitasking abilities * Financial acumen with experience in P&L and budget management * Proficiency in Microsoft Office; Google Workspace and M3/PMS experience a plus * Bilingual (Spanish/English) preferred * Valid driver's license required What We Offer * Competitive salary with quarterly bonus potential * Paid holidays and vacation accrual * 401(k) plan * Medical contribution/reimbursement * Cell phone incentive * A collaborative, supportive team environment with growth opportunities Physical & Work Environment * Standing/Walking: 60-70% of the time * Sitting: 30-40% * Occasional bending, lifting (up to 40 lbs), and driving * Indoor/outdoor work in varying weather conditions If you're ready to lead a dedicated team and deliver exceptional guest experiences in a thriving branded property, we'd love to hear from you and review details.