director of rooms
Hotel director job in San Antonio, TX
About Us Nestled along the iconic San Antonio River Walk, the luxurious Westin Riverwalk Hotel invites you to join our team and work in a stunning location, steeped in history and culture. Beyond our comprehensive health insurance and employer-matching 401k plans, our associates enjoy a variety of on-site perks, including complimentary meals, free bus passes, and significantly discounted downtown parking. At the heart of our success is our Loves Culture, where we celebrate and recognize the mafic our team members bring to our work environment. We believe in fostering a supportive and inclusive atmosphere where every associate fees valued and appreciated. As a member of the Westin Riverwalk family, you'll also benefit from the Marriott Room Rate Discount program, which offers exclusive room rate discounts at thousands of hotels worldwide, many of which include a 20% discount food and beverages. Ready to be a part of something special? Come join our team and experience the best of what San Antonio has to offer!
Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization!
We value U.S. military experience and invite all qualified military candidates to apply.
Overview
Support General Manager in managing all aspects of the Rooms Department including Front Office, Guest Services, Housekeeping, and Laundry in order to achieve the guest satisfaction, operating and financial goals of the owner.
Essential Duties and Responsibilities
* Supervise all Rooms Department Managers on daily, weekly, monthly, and annual action plans related to property strategic plan. Communicate, both verbally and in writing, to provide clear direction to staff. Help realize and contribute to Rooms Standard Operating Procedures and Policies.
* Develop and execute Room's division budget and revenue forecasts. Develop and implement controls for expense management. Utilize labor management tools to schedule and control labor costs.
* As a member of the Executive Committee for the property, the Director of Rooms is expected to help create and execute the financial objectives of the hotel.
* Comply with attendance rules and be available to work on a regular basis.
* Perform any other job-related duties as assigned.
Qualifications and Skills
* Minimum 3 years of management experience, preferably in both rooms and FandB.
* Knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance, budget forecasting, quality assurance programs, hospitality law, and long-range planning.
* Able to resolve guest, supervisor, and associate conflicts.
* Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.
Compensation
Tipped/Service Charge Eligible? No
Discretionary Performance Bonus Eligible? No
Benefits
HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!
For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status.
HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
Auto-Applydirector of rooms
Hotel director job in San Antonio, TX
About Us Nestled along the iconic San Antonio River Walk, the luxurious Westin Riverwalk Hotel invites you to join our team and work in a stunning location, steeped in history and culture. Beyond our comprehensive health insurance and employer-matching 401k plans, our associates enjoy a variety of on-site perks, including complimentary meals, free bus passes, and significantly discounted downtown parking. At the heart of our success is our Loves Culture, where we celebrate and recognize the mafic our team members bring to our work environment. We believe in fostering a supportive and inclusive atmosphere where every associate fees valued and appreciated. As a member of the Westin Riverwalk family, you'll also benefit from the Marriott Room Rate Discount program, which offers exclusive room rate discounts at thousands of hotels worldwide, many of which include a 20% discount food and beverages. Ready to be a part of something special? Come join our team and experience the best of what San Antonio has to offer!
Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization!
We value U.S. military experience and invite all qualified military candidates to apply.
Overview
Support General Manager in managing all aspects of the Rooms Department including Front Office, Guest Services, Housekeeping, and Laundry in order to achieve the guest satisfaction, operating and financial goals of the owner.
Essential Duties and Responsibilities
Supervise all Rooms Department Managers on daily, weekly, monthly, and annual action plans related to property strategic plan. Communicate, both verbally and in writing, to provide clear direction to staff. Help realize and contribute to Rooms Standard Operating Procedures and Policies.
Develop and execute Room's division budget and revenue forecasts. Develop and implement controls for expense management. Utilize labor management tools to schedule and control labor costs.
As a member of the Executive Committee for the property, the Director of Rooms is expected to help create and execute the financial objectives of the hotel.
Comply with attendance rules and be available to work on a regular basis.
Perform any other job-related duties as assigned.
Qualifications and Skills
Minimum 3 years of management experience, preferably in both rooms and FandB.
Knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance, budget forecasting, quality assurance programs, hospitality law, and long-range planning.
Able to resolve guest, supervisor, and associate conflicts.
Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.
Compensation
Tipped/Service Charge Eligible? No
Discretionary Performance Bonus Eligible? No
Benefits
HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!
For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status.
HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
General Manager - Select Service Hotel | Central California
Hotel director job in San Antonio, TX
Job Title: General Manager - Select Service Hotel
Company: Marvin Love and Associates
Compensation: $110,000 - $120,000 + 20 - 30% Bonus
Marvin Love and Associates is seeking a highly skilled and motivated General Manager for a select service hotel located in Central California. The successful candidate will have a strong background in hotel management and a passion for delivering exceptional guest experiences. This role demands a strategic leader who can oversee daily hotel operations, enhance profitability, and lead a dedicated team to achieve the highest standards of service.
Responsibilities:
Manage all aspects of hotel operations, ensuring smooth functionality and excellent guest service
Develop and execute operational strategies to achieve and exceed budgeted revenues and control costs
Lead, mentor, and develop hotel staff, fostering a positive and productive work environment
Oversee the recruitment, training, and performance management of hotel personnel
Monitor financial performance and implement corrective action plans when necessary
Ensure compliance with brand standards and health and safety regulations
Build relationships with guests to enhance loyalty and revenue generation
Implement marketing initiatives and promotional campaigns to maximize occupancy
Requirements
Requirements:
Bachelor's degree in Hospitality Management, Business Administration, or a related field
Minimum of 5 years of hotel management experience, preferably in a select service property
Strong interpersonal and communication skills
Proven track record of achieving financial targets and improving operational efficiency
Knowledge of revenue management and marketing strategies
Ability to lead a team and enhance staff performance
Strong problem-solving skills and attention to detail
Flexible schedule with availability to work nights, weekends, and holidays as needed
Experience with hotel management software and reporting tools
Benefits
Retirement Plan (401k, IRA)
đź’° Salary: $95k+ 20% Company Profit Sharing
Health Care Plan (Medical, Dental & Vision)
Life Insurance (Basic, Voluntary & AD&D)
Paid Time Off (Vacation, Sick & Public Holidays)
Family Leave (Maternity, Paternity)
Training & Development
Auto-ApplyDirector of Front Office (Hotel Manager)
Hotel director job in Houston, TX
Sentral is a network of communities redefining the way people live. Sentral's mission is to be the leading residential hospitality operator through superior performance, enhanced experience, and a network of connected communities. We take the convenience, connection, and comfort of home to new heights-we call it Home+. Our one-of-a-kind communities offer unrivaled locations, innovative tech-enabled services, and premium amenities to enhance everyday life. Sentral lets you live life on your own terms in the heart of the world's best cities: Atlanta, Austin, Chicago, Denver, Los Angeles, Miami, Nashville, Oakland, Philadelphia, Pittsburgh, Portland, San Francisco, San Jose, Santa Monica, Scottsdale, and Seattle, with more coming soon.
Our core values reflect our commitment to our employees, as we are service first in our actions, value thinking like an owner, and continuously strive to make one another better. We strongly believe in continuous personal improvement, career growth and diversity in our workforce. With ongoing learning & development offerings, leadership coaching and mentorship programs, we foster an empowered environment rooted in empathy and growth. Our team members are curious explorers who never stop learning and who strive for great outcomes.
Learn more about us at ****************
Position Overview and Responsibilities
At Sentral, we are building a team of people-first focused individuals who thrive on going above and beyond. Ideal candidates will exemplify a can-do attitude, a growth mindset, and an entrepreneurial drive. Successful candidates will be proactive, solution-oriented, and have strong ownership of their work. The Director of Experience will be responsible for improving the resident and guest experience throughout the Portfolio. You and your team will serve as the first point of customer service to anyone entering the building. You are responsible for creating the resident experience through demonstration and execution of service requests. In addition, you will be responsible for assisting in quality assurance and system implementations from time to time. Training and growing the team will also be a core function. You will be charged with ensuring hospitality standards are met along with all other related duties and assignments.
This is an in-person position located on-site of the property.
What You'll Do:
Uphold Sentral's standards, best practices, policies and procedures, and value of excellence in customer service.
Spearhead and complete technology and equipment set-up for the property.
Readily answer all technology-related questions from the building team and residents.
Oversee and ensure seamless package acceptance, transition, and delivery.
Triage all incoming phone calls to the appropriate property team department.
Answer, record, and process all calls, messages, requests, questions, or concerns.
Compile and deliver completed leasing applications to the leasing team.
Assist the different property teams on an as-needed basis.
Prioritize and fulfill the requests of all residents and guests with great friendliness, efficiency, confidentiality, and professionalism.
Greet residents by their name and with a smile to make guests feel welcomed and valued.
Manage “Move In” program and to ensure smooth transition and execution.
Create a personal and inviting environment for all prospects and residents.
Ensure that follow-up telephone calls are made to all qualified unclosed traffic within 24 hours.
Build the company image by cultivating relationships with influential companies and figures throughout the area. and through attending networking events and relevant industry events.
Effectively motivate staff members on a daily basis to promote a positive and exciting work environment.
Develop positive relationships with residents to create a personal and welcoming environment.
Provide exceptional customer service by adhering to company standards and responding promptly to all resident questions, concerns and requests.
Ensure staff compliance with Fair Housing requirements and all applicable laws, codes and ordinances.
Investigate resident disturbances, complaints or requests and provide resolution in accordance with regulations established in the lease agreements and/or Condominium Documents.
Inspect Property routinely to ensure optimal conditions and report any repair or replacement needs to the Construction Manager or Maintenance Supervisor.
Monitor and maintain the cleanliness of the lobby, sidewalks, entrances, and related work areas.
Manage current lease audits, property inventory, and service contracts, and arrange new contracts, and terminate existing contracts as required.
Facilitate communication between the Construction Team/ Maintenance Supervisor and insurance carrier, fire protection, police department, and other agencies having jurisdiction over property to ensure that property compliance with codes and regulations of each agency.
Analyze and report the property financial statements and activity monthly and assist the Asset Manager with the preparation of variance Report, Owner's Letters and Executive Summaries.
Complete all equipment and supply leases/purchases for the Property.
Perform other related duties and assignments as needed and assigned.
Skills and Experience
Bachelor's degree
3+ years of experience in the property management industry working in leasing, customer service, and/or hospitality
Hospitality experience required
Management/employee development experience
Proficiency with Yardi
Solid understanding of Microsoft Office (Outlook, Excel, Word)
Strong knowledge of operations with budget formulation
Excellent verbal and written communication skills
Keen attention to detail with a creative problem-solving approach
Ability to work independently and as part of a team
Ability to make decisions and initiate action within established guidelines
Ability to manage concurrent projects and competing priorities
Ability to follow directions to safely utilize all equipment
Ability to handle situations with the highest level of discretion and confidentiality
Comfortable working under pressure, handling stressful situations, and acting decisively in an aggressive environment
Ability to work a flexible schedule, including evenings and weekends
Community Team Perks + Benefits
Health & Wellness: We offer multiple medical, dental, and vision health plan options that begin the first month after your start date! There is one fully company-paid plan (no monthly premiums for you)*, and HSA and FSA options to set aside pre-tax dollars
*Premiums apply for spouse, dependent, or family coverage plans
Invest in Your Future: Eligible after just three months of employment, we offer a 401(k) with a 4% company match to help you reach your savings goals.
Time Off That Grows with You: In addition to 11 paid holidays, Sentral offers 8 different types of paid time off (PTO) to meet all of life's demands. These 8 types of PTO include personal days that have no waiting period to use, one floating holiday each year, Enrichment Hours for volunteering or career development, and more!
Travel Discount: Team members (and their friends and families) receive travel discounts when they stay at a Sentral community.
Deep Savings: All team members are Sentral receive discounted rates on pet insurance, attractions, rental cars, shows, events, and more!
The following requirements are intended to reflect the expected work environment and physical demands of the role. Candidate must be able to perform the following activities with or without reasonable accommodation to be successful in the role:
Stand behind a desk for the majority of an 8-hour shift
Move body in repetitive motions for extended periods of time
Work in a space that includes indoor and outdoor spaces, with and without covering
Move throughout the property as needed
Transport boxes and equipment weighing up to 20 pounds
Communicate with other persons in the building
Observe details in surrounding areas and on a screen
If you require accommodations to the above listed job duties or would like to request accommodations during the interview process, please indicate so on your applications in the "Accommodations" section.
Sentral is dedicated to creating a diverse and inclusive work environment that champions all backgrounds, identities, and voices. We strive to cultivate a space where our team members feel valued, and our residents feel loved. While there is no exact recipe for ensuring our residents feel loved, we believe a key ingredient is seeking and employing individuals that reflect the uniqueness of our residents.
As an Equal Opportunity Employer, we do not discriminate based upon actual or perceived race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.
Auto-ApplyHotel Manager
Hotel director job in Austin, TX
Grow with us...
Life at Starwood Hotels is based on a simple idea: the world is beautiful and we want to keep it that way. But we can't do it alone. That's why hiring thoughtful and inspiring Team Members and Leaders who understand that our people, collaboration, stellar service, and respect for nature are so important to us.
About Us:
1 Hotels is mission-driven and a platform for change, celebrating nature in every decision we make. From how guests arrive to how they sleep, eat, relax, interact, and depart, our commitment to sustainability, innovative design, and a harmonious connection with nature is unwavering.
1 HOTELS IS...
Natural. Nature guides everything we do.
Modern. Of the time, with an eye on the past and a foot in the future.
Conscious. Mindful of how our hotels are created and how our guests are treated.
Discovery. Explorations of surrounding locales.
Imperfect. Still evolving - we don't have all the answers.
Committed. Bettering ourselves and bettering the industry.
1 Hotels invites guests to live in rhythm with nature-offering spaces that restore, inspire, and come alive from day to night, where sustainability, wellness, and social energy exist in thoughtful balance.
Position Overview...
We're currently in search of a seasoned and highly ambitious, opening Hotel Manager for 1 Hotel Austin to provide support and expertise to the team.
Our vision of an ideal Hotel Manager extends beyond being a seasoned professional; we are seeking a visionary thought leader, an innovator, a trendsetter, and a hospitality virtuoso. This individual radiates vitality, enthusiasm, and possesses impeccable communication skills. They serve as mentors, guides, and cherished pillars of support, elevating each member of our 1 Hotel Austin's team. In this role, you will take the helm of overseeing every facet of our hotel's daily operations, from pre-opening to post-opening phases, with a commitment to optimizing revenue and exceeding our guests' expectations.
In the position of Hotel Manager, you will play an indispensable role in bolstering the objectives of our Team while embodying the very essence of our brand. It's crucial to underscore our unwavering belief in fostering positive, nurturing work environments. Your mission will be to perpetually evolve and enhance our work culture, enriching the lives of every employee and ensuring they strike a harmonious balance between their professional and personal lives.
You'll also play a key role in supporting the Guidance Team's achievement of its objectives, and you'll always represent the best face of the brand.
One more thing: we believe in positive, healthy work environments, no matter what. It'll be your job to foster one that's constantly evolving-improving every employee's work life, and giving them a life outside work.
Develop and communicate a hotel operations strategy that is aligned with the company and brand and lead in its execution.
Establish goals to optimize performance and hold the operational leadership team accountable for desired outcomes.
Provide inspirational leadership to enliven the Hotels Vision, Mission and Compass; deliver on Our Promise, provide Good-Natured Service and uphold our Brand Pillars.
Monitor guest feedback and performance data to optimize guest engagement and retention and take appropriate corrective action.
Stay informed of market trends and introduce new products and services to drive guest engagement, increase revenue and ensure a competitive position in the market.
Identify opportunities to optimize performance and create value by challenging existing processes, encouraging innovation and driving necessary change.
Identify the developmental needs of others and provide opportunities for growth and development to maximize talent.
Develop the hotel operational budget and monitor financial performance to ensure goals are met or exceeded and opportunities are identified and addressed.
Ensure proper controls are in place and policies are established and followed by all team members.
Establish and maintain open, collaborative relationships and ensure direct reports do the same.
Ensure regular, ongoing communication occurs (e.g. daily rallies, divisional/departmental meetings, attendance at regular and ad hoc hotel meetings).
Recruit and select talented leaders and team members who will enhance the Hotels culture and demonstrate functional expertise; ensuring staffing levels are appropriate to meet business demands.
Provide guidance and direction to subordinates through coaching, counseling, mentoring, and reviewing performance.
Utilize interpersonal and communication skills to lead, influence and inspire others; advocate sound business decisions; demonstrate honesty and integrity; lead by example.
Build and maintain an organizational culture that maximizes employee engagement and attracts top talent.
About you...
Passionate about leading a hotel operations team with a minimum of 10 years of progressive related work experience in an upper upscale and/or luxury hotel environment.
Prior experience as a Director of Rooms or Director of Food & Beverage required
A post-secondary diploma or degree would be a plus.
An expert in hotel operations, a strong leader and a proven track record in guest and team member engagement and financial performance.
Excels at communication, both verbal and written.
Is flexible and willing to meet the demands of a 24-hour operation.
About us…
Our culture is caring and thoughtful, and we deliver good-natured and informed service, perfectly executed to evoke a sense of fulfillment and well-being. As a part of our team, you can look forward to activities and perks that drive your passion for nature such as:
Designed by Nature work environment
Health & Wellness- Competitive Medical, Dental & Vision, and EAP program
Retirement Planning
Paid Personal Days
Career Advancement: Were growing rapidly and with growth comes advancement opportunities (around the globe)!
SH University - Offers eligible team members a chance to grow and flourish from obtaining professional development and courses/certifications through our exclusive online learning educational platform.
Team Member Recognition program - Earn rewards and pay it forward, while doing all the good you can!
Recognized by
Newsweek
as a 2024 Most Loved Workplace, Starwood fosters a culture where creativity thrives, collaboration is second nature, and people are valued for who they are and what they bring. If you're ready to bring your whole self to a team where thoughtful work leaves a lasting mark-you belong here.
About us...
As a mission-driven company, our purpose is our true north, and our compass guides the way. The purpose we live by impacts the lives of our team members, drives the experiences for our guests, builds community with like-minded travelers and takes care of the planet we live in. Founded in 2006 by Barry Sternlicht, Starwood Hotels is a luxury hotel brand management company and affiliate of global private investment firm Starwood Capital Group.
Starwood Hotels is an Equal Opportunity Employer. We believe in a diverse, sustainable workforce with an empowered, inclusive culture. We are committed to non-discrimination on any protected basis covered under applicable law. If you require any special accommodations, please visit People Operations.
Auto-ApplyHotel Manager
Hotel director job in Austin, TX
Grow with us... Life at Starwood Hotels is based on a simple idea: the world is beautiful and we want to keep it that way. But we can't do it alone. That's why hiring thoughtful and inspiring Team Members and Leaders who understand that our people, collaboration, stellar service, and respect for nature are so important to us.
About Us:
1 Hotels is mission-driven and a platform for change, celebrating nature in every decision we make. From how guests arrive to how they sleep, eat, relax, interact, and depart, our commitment to sustainability, innovative design, and a harmonious connection with nature is unwavering.
1 HOTELS IS...
* Natural. Nature guides everything we do.
* Modern. Of the time, with an eye on the past and a foot in the future.
* Conscious. Mindful of how our hotels are created and how our guests are treated.
* Discovery. Explorations of surrounding locales.
* Imperfect. Still evolving - we don't have all the answers.
* Committed. Bettering ourselves and bettering the industry.
1 Hotels invites guests to live in rhythm with nature-offering spaces that restore, inspire, and come alive from day to night, where sustainability, wellness, and social energy exist in thoughtful balance.
Position Overview...
We're currently in search of a seasoned and highly ambitious, opening Hotel Manager for 1 Hotel Austin to provide support and expertise to the team.
Our vision of an ideal Hotel Manager extends beyond being a seasoned professional; we are seeking a visionary thought leader, an innovator, a trendsetter, and a hospitality virtuoso. This individual radiates vitality, enthusiasm, and possesses impeccable communication skills. They serve as mentors, guides, and cherished pillars of support, elevating each member of our 1 Hotel Austin's team. In this role, you will take the helm of overseeing every facet of our hotel's daily operations, from pre-opening to post-opening phases, with a commitment to optimizing revenue and exceeding our guests' expectations.
In the position of Hotel Manager, you will play an indispensable role in bolstering the objectives of our Team while embodying the very essence of our brand. It's crucial to underscore our unwavering belief in fostering positive, nurturing work environments. Your mission will be to perpetually evolve and enhance our work culture, enriching the lives of every employee and ensuring they strike a harmonious balance between their professional and personal lives.
You'll also play a key role in supporting the Guidance Team's achievement of its objectives, and you'll always represent the best face of the brand.
One more thing: we believe in positive, healthy work environments, no matter what. It'll be your job to foster one that's constantly evolving-improving every employee's work life, and giving them a life outside work.
* Develop and communicate a hotel operations strategy that is aligned with the company and brand and lead in its execution.
* Establish goals to optimize performance and hold the operational leadership team accountable for desired outcomes.
* Provide inspirational leadership to enliven the Hotels Vision, Mission and Compass; deliver on Our Promise, provide Good-Natured Service and uphold our Brand Pillars.
* Monitor guest feedback and performance data to optimize guest engagement and retention and take appropriate corrective action.
* Stay informed of market trends and introduce new products and services to drive guest engagement, increase revenue and ensure a competitive position in the market.
* Identify opportunities to optimize performance and create value by challenging existing processes, encouraging innovation and driving necessary change.
* Identify the developmental needs of others and provide opportunities for growth and development to maximize talent.
* Develop the hotel operational budget and monitor financial performance to ensure goals are met or exceeded and opportunities are identified and addressed.
* Ensure proper controls are in place and policies are established and followed by all team members.
* Establish and maintain open, collaborative relationships and ensure direct reports do the same.
* Ensure regular, ongoing communication occurs (e.g. daily rallies, divisional/departmental meetings, attendance at regular and ad hoc hotel meetings).
* Recruit and select talented leaders and team members who will enhance the Hotels culture and demonstrate functional expertise; ensuring staffing levels are appropriate to meet business demands.
* Provide guidance and direction to subordinates through coaching, counseling, mentoring, and reviewing performance.
* Utilize interpersonal and communication skills to lead, influence and inspire others; advocate sound business decisions; demonstrate honesty and integrity; lead by example.
* Build and maintain an organizational culture that maximizes employee engagement and attracts top talent.
About you...
* Passionate about leading a hotel operations team with a minimum of 10 years of progressive related work experience in an upper upscale and/or luxury hotel environment.
* Prior experience as a Director of Rooms or Director of Food & Beverage required
* A post-secondary diploma or degree would be a plus.
* An expert in hotel operations, a strong leader and a proven track record in guest and team member engagement and financial performance.
* Excels at communication, both verbal and written.
* Is flexible and willing to meet the demands of a 24-hour operation.
About us…
Our culture is caring and thoughtful, and we deliver good-natured and informed service, perfectly executed to evoke a sense of fulfillment and well-being. As a part of our team, you can look forward to activities and perks that drive your passion for nature such as:
* Designed by Nature work environment
* Health & Wellness- Competitive Medical, Dental & Vision, and EAP program
* Retirement Planning
* Paid Personal Days
* Career Advancement: Were growing rapidly and with growth comes advancement opportunities (around the globe)!
* SH University - Offers eligible team members a chance to grow and flourish from obtaining professional development and courses/certifications through our exclusive online learning educational platform.
* Team Member Recognition program - Earn rewards and pay it forward, while doing all the good you can!
Recognized by Newsweek as a 2024 Most Loved Workplace, Starwood fosters a culture where creativity thrives, collaboration is second nature, and people are valued for who they are and what they bring. If you're ready to bring your whole self to a team where thoughtful work leaves a lasting mark-you belong here.
About us...
As a mission-driven company, our purpose is our true north, and our compass guides the way. The purpose we live by impacts the lives of our team members, drives the experiences for our guests, builds community with like-minded travelers and takes care of the planet we live in. Founded in 2006 by Barry Sternlicht, Starwood Hotels is a luxury hotel brand management company and affiliate of global private investment firm Starwood Capital Group.
Starwood Hotels is an Equal Opportunity Employer. We believe in a diverse, sustainable workforce with an empowered, inclusive culture. We are committed to non-discrimination on any protected basis covered under applicable law. If you require any special accommodations, please visit People Operations.
Hotel Maintenance
Hotel director job in San Antonio, TX
The Maintenance Guest Service Representative (GSR) is responsible for maintaining the general appearance of the building(s) and grounds in accordance with the hotels' Maintenance manual and inspection requirements. This position is critical to ensure quality service to our guests and upholding hotel standards while working with members of the hotel team, maintaining room quality as well as the safety and security of the hotel.
Duties and Responsibilities:
â—Ź Maintain positive guest relations at all times and understand guests' service needs.
â—Ź Using the hotel's set expectations and processes, follow directions thoroughly to monitor and maintain operation, cleanliness, sanitation, safety, and organization of guest rooms and other areas.
â—Ź Maintain inn landscaping, parking lot, grounds, and appearance of the exterior of the building(s), keeping areas free of trash and debris.
â—Ź Completes Repair and Maintenance Program on rooms, performing routine maintenance tasks such as painting, caulking, carpet/floor cleaning, changing light bulbs, toilet seats, etc.
â—Ź Inspect the property to identify current and potential needs and report findings to Supervisor.
â—Ź Maintain the safety and security of the hotel and follow key and lock procedures.
â—Ź Pick up materials needed to complete assigned work projects; keep maintenance room/area clean, organized, and in a safe condition.
â—Ź Clean and replace vanity/bathroom lights.
â—Ź Assist Housekeeping GSRs in maintaining guest rooms.
â—Ź Maintain confidentiality of guest information and pertinent hotel data.
â—Ź Ability to work in non-climate-controlled conditions.
â—Ź Ability to exert physical effort in operating cleaning equipment and transporting housekeeping carts (up to 50lbs) as well as endure various physical movements throughout the work areas during shift.
â—Ź Comply with all OSHA standards.
â—Ź Provide special services for guests upon request.
â—Ź Assist in other areas of the hotel as needed, such as collecting/delivering dirty linen to laundry, assisting with laundry, or housekeeping as needed.
â—Ź Performing self-room inspections and accepting feedback from room quality inspections performed by inn management and trained team members.
â—Ź Cross-train in laundry, housekeeping, and/or front desk job functions, if possible.
â—Ź Performs other duties as assigned.
Qualifications
â—Ź 1-2 years in a previous maintenance or customer service position preferred.
â—Ź Knowledge of general hand tools/equipment, lawnmowers, and landscaping tools/equipment is strongly preferred.
â—Ź Must maintain a professional appearance in the provided uniform with a consistently friendly attitude toward guests and staff.
â—Ź Must be able to easily and frequently change from one task to another and work with minimal supervision.
â—Ź Frequent lifting and bending are required.
â—Ź May be required to work nights, weekends, and/or holidays.
Working Conditions
Because some hotels may be exterior corridor hotels, the physical environment may require the employee to work both inside and outside in heat/cold, wet/humid, and dry/arid
conditions. The position may come into contact with pets, the employee is required to use personal protective equipment to prevent exposure to hazardous chemicals/materials. Regularly
scheduled hours may include nights, weekends, and holidays. Schedules vary based on business needs.
Physical Requirements
While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. The employee is occasionally required to sit, climb, balance, stoop, kneel, crouch, or crawl. The employee must frequently lift or move up to 10 pounds and occasionally lift or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Required qualifications:
* Legally authorized to work in the United States
Preferred qualifications:
* 17 years or older
* Able to comfortably lift 50 lbs
Treasury & Hotel Onboarding Manager
Hotel director job in Dallas, TX
Job Description
We're looking for a passionate, detail-oriented financial expert with strong leadership skills to be our next hotel activation manager. This position must focus on banking and onboarding and offboarding hotels. You will help oversee banking, vendor, and merchant relations. You should have at least three years of experience in the hospitality industry, along with banking and hotel transitions. Apply now if you are looking for an exciting new role on our hotel activation team!
Compensation:
$80,000 yearly
Responsibilities:
Manage onboarding and offboarding tasks and ensure all items are completed in a timely manner
Perform and oversee banking activities
Reporting and compliance responsibilities
New vendor account set-up
Qualifications:
Exemplary communication skills, math skills, strong leadership skills, and customer service skills are vital
Exceptional knowledge of generally accepted accounting principles (GAAP)
Must have a high school diploma or GED; highly prefer a degree in finance or related field
Candidates must have at least 3 years of previous work experience in hospitality
Strong Excel skills and experience with accounting software, such as M3
About Company
What We Offer:
Competitive salary
Paid time off and company holidays
Benefits - health, dental, vision, 401(k), discounts on hotel stays, and a payday advance via ZayZoon.
Career development and advancement opportunities within a growing portfolio
You will be part of a culture where relationships come first, collaboration is the standard, and results matter
You'll have the autonomy to lead, the support of an experienced regional leadership team, and the opportunity to grow your career in a rapidly expanding organization
Every day, you will positively impact your hotels, your teams, our owners, and the communities we serve
At ARK Hospitality, our vision is to positively impact, and our mission is to raise the bar on what relationships, reputation, and returns mean in hospitality. We are passionate about owner results with proven systems, talent, and intentional culture to fuel optimal outcomes. Get on board with all things ARK!
Hotel Sales Manager
Hotel director job in San Antonio, TX
Job DescriptionESSENTIAL DUTIES AND RESPONSIBILITIES: The hotel Sales Manager will generate business and maximize revenue for the established Nexgen Management hotel by using proactive sales activities in accordance with Marriott hotel brand standards and management company.
Direct report to Director of Sales:
Prospect for new business through outside sales calls, solicitation, networking, and cold calling.
Improve hotel visibility by conducting outside sales calls/blitzes, attending trade shows and market segment related events.
Perform marketing promotions and campaigns involving direct mail, social media, ads, etc.
Meet or exceed established monthly, quarterly and annual targeted sales goals and profit margins.
Maintain an active list of accounts to ensure continuous relationship development.
Develop and execute monthly focused and action plans.
Communicate with hotel staff on upcoming group needs
Maintain and secure repeat business through client satisfaction and loyalty.
Maintain knowledge of industry and trends in market, particularly amongst competitor set.
Maintains regular attendance and is consistently on time.
Maintains standards of personal appearance and grooming, which include compliance with the dress code.
Performs any other duties as requested by Director of Sales
EDUCATION AND EXPERIENCE REQUIREMENTS:
Minimum of 2 years of responsible management experience within Hospitality industry or Sales related position
Our company does not discriminate against its associates or applicants because of race, color, religion, sex, pregnancy, national origin, ancestry, age, marital status, sexual orientation, veteran status, physical or mental disability or medical condition. Equal employment opportunity will be extended to all persons in all aspects of the employer-associate relationships, including recruitment, hiring, advancement, compensation, benefits, training, promotion, transfer, discipline, layoff, recall and termination.
Resumes and applications for employment will be evaluated on the basis of qualifications to meet the requirements of the position and ability to perform the requirements of the position.
Benefits:
401(k)
Dental insurance
Employee discounts through Marriott
Health insurance
Health savings account
Life insurance
Paid time off
Travel reimbursement
Vision insurance
Supplemental pay types:
Bonus opportunities
Experience:
Minimum of 2 years Sales Manager or equivalent position in similar type property
Experience in local market preferred
Strong reputation in the business community of the local market
Proven record of successful proactive sales efforts
Brand Sales Manager certificatio npreferred
Must possess and maintain a Morot Vehicle Operatot's Licence in good standing
Additional Skills:
Ability to multi-task
Ability to communicate effectively, both written and oral
Bilingual (Spanish & English) preferred, depending on market
Ability to work the shifts required for the position
Ability to learn and adhere to Brand & Baywood Hotels standards
Ability to take information from various sources and determine a responsible course of action
Ability to understand interdepartmental relationships
Ability to operate office equipment and industry specific software (PMS, Delphi)
Ability to motivate and lead a team
Ability to read, interpret and analyze business reports
Proficient in Microsoft Office
Proficient in Google Apps for Work preferred
Physical Demands
Walking and Standing: Frequently (60%)
Sitting: 30 % of time
Bending, Stooping, Reaching: Infrequently
Lifting, Push/Pull: Up to 25 lbs Infrequently
Hotel Manager
Hotel director job in Fort Worth, TX
Job Title: Riley Center Hotel Supervisor
Job Type: Full-time, Exempt
Department: Riley Center Hotel
Standard of Christian Commitment
The candidate must be a professing Christ follower who possesses a strong commitment to the mission and core values of Southwestern Seminary and Texas Baptist College, possess a clear understanding of Southern Baptist heritage and culture, and agrees to serve in accordance with and not contrary to the current edition of the Baptist Faith and Message.
Southwestern Seminary, an entity of the Southern Baptist Convention, is a confessional institution. While the Seminary serves the larger evangelical Christian community, employees must embrace the values and standards the Seminary represents as it fulfills its mission of shaping Christian leaders within our denominational context.
Since duties of this position require the employee to represent the Seminary to prospective and current students, candidates must abide by the Seminary bylaws, the Employee Handbook, and the current edition of the Baptist Faith and Message as a condition of employment.
Job Summary
The Riley Center Hotel Supervisor is responsible for overseeing daily operations across reservations, guest services, and housekeeping to ensure a seamless and exceptional guest experience. This role manages the full reservation process and ensures accurate, efficient booking procedures. The ideal candidate is a hands-on leader with strong communication, organizational, and problem-solving skills. They will collaborate across departments, handle guest feedback, and uphold Southwestern Baptist Theological Seminary standards while promoting a positive and productive work environment. The Hotel Supervisor serves under the direct supervision of the Riley Center General Manager.
Key Responsibilities
Articulate, maintain, and facilitate the highest standards of service and hospitality
Oversee and manage the front desk team and housekeeping team.
Create and publish staff schedules and follow operational procedures.
Approve all time sheets, change requests, making adjustments to schedules as necessary so that they are aligned with the budgetary requirements.
Cultivate a positive and encouraging work environment that promotes hotel growth.
Engage in comprehensive training of front desk, hospitality, and housekeeping team.
Manage direct inventory of supplies, equipment, and guests amenities.
Control and manage the budget of guest housing, supplies, and custodial.
Address and coordinate with the Facilities Maintenance department for any structural, mechanical, building related issues.
Comply with all safety, security, and cleanliness policies in accordance with Riley Center standards.
Partner with hotel and event staff to coordinate guests stay, event activities, and client satisfaction.
Work with Riley Center management on ways to improve and elevate the overall satisfaction of The Riley Center through hotel and hospitality management.
Perform other related duties as assigned and specific to area of responsibility.
It is the employee and supervisor s shared responsibility to regularly meet to discuss performance, suggest updates and set mutually beneficial goals.
Perform additional tasks and responsibilities as assigned to support the team and institutional goals.
Supervisor / Leadership Responsibilities
The Riley Center Hotel Supervisor has direct oversight of the front desk and housekeeping teams.
Responsible for decisions making to approve, scheduling staff events.
The Riley Center Hotel Supervisor serves under the direct supervision of the Riley Center General Manager.
Responsible for decision making related to customer service issues.
Involved in budgetary decisions.
Specific Skills and Qualifications
High School Diploma or GED required. Bachelors preferred in hotel management, hospitality or related field.
2-4 years experience preferred in hotel and/or hospitality.
Understanding of hotel management best practices and relevant laws and guidelines
Excellent customer service and hospitality skills
Demonstrable aptitude in decision-making and problem-solving
Outstanding leadership skills and great attention to detail
Proficiency in Microsoft Office suite preferred; word, excel, teams, etc.
Knowledge of hotel management software (CloudBeds) and payment systems is preferred.
Flexible work schedule with hours at nights and weekends possible.
Ability to multi-task, pay attention to detail, and be a team player.
Expectation to strive for personal and professional growth in leadership and general ministry effectiveness.
Expectation to strive for personal and professional growth in leadership and general ministry effectiveness.
Successful completion of background check, MVR, and credit check may be required
Work Environment / Physical Requirements
This position operates in a professional office and hospitality environment.
Regularly required to communicate effectively in person, by phone, and via computer.
Occasional lifting of up to 30 lbs. may be required; to assist with duties required of staff such as housekeeping or hotel rooms and common areas.
Ability to use standard office equipment, including computers, phones, and printers.
May need to traverse campus for meetings or assist guests; reasonable accommodations will be provided as necessary.
Exposure to varying indoor and outdoor temperatures when assisting guests or performing duties outside the building.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Southwestern Baptist Theological Seminary will reasonably accommodate qualified individuals with a disability so they may perform the essential functions of a job unless doing so causes a direct threat to these individuals or others in the workplace and the threat cannot be eliminated by reasonable accommodation or if the accommodation creates an undue hardship to the institution. Contact human resources (HR) with any questions or requests for accommodation.
About Southwestern Baptist Theological Seminary
Southwestern Baptist Theological Seminary, established in 1908 under the visionary leadership of B.H. Carroll, was born out of the urgent need for trained ministers in America s rapidly growing Southwest. Initially part of Baylor University, the seminary became an independent institution in Waco before relocating to Fort Worth in 1910. Carroll s unwavering commitment to orthodoxy, gospel-centered education, and the Great Commission shaped the seminary s mission. Training God-called men and women for ministry, Southwestern has an expansive academic program training pastors, missionaries, and ministry leaders in theology, missions, evangelism, music and worship, and education. Today, it stands as a beacon of faithfulness, equipping generations to serve Christ s church globally.
What We Offer
Provided Benefits:
Southwestern offers a best in class benefit package which includes family medical, family life insurance, long-term disability, 10% retirement contribution, HSA contributions, 3 weeks of paid time off, and 14 holidays.
Voluntary Benefits:
Southwestern offers access to voluntary products such as dental, vision, additional life insurance, HSA contributions, Flex accounts, retirement contributions, short term disability, personal accident, critical care, hospital indemnity, identity theft protection and pet insurance at reduced group rates for employees and their dependents.
Campus Amenities:
Our work environment benefits from a 37.5-hour workweek which upholds a Standard of Christian Commitment and enjoys a beautifully maintained campus free parking for full-time employees, access to our libraries, recreation and aerobics center, medical clinic, cafeteria and coffee shop, faculty and staff meal plans, and Employee Tuition Benefit (up to 50% discount).
F&B Manager - The Nobleman Hotel
Hotel director job in Fort Worth, TX
The 5 Senses Culture:
At 5 Senses we are driven by igniting the 5 senses of our guests and team members through genuine acts of hospitality. It is our mission to touch the hearts of our guests and teams, to welcome all we see, to add flavor to the experience, anticipate, listen and respond to needs and help our team smell success. We are an experienced team doing hospitality a new way.
Getting the Job Done:
· Provide guests and team members with professional, efficient, courteous and genuine hospitality.
· Demonstrates a leadership ability that inspires and empowers team members to succeed, grow and develop.
· Possesses strong communication skills and the ability to train and develop team members.
· Daily management of the Restaurant which includes but is not limited to scheduling, processing of paperwork, guest interaction and follow up, coaching and recognition of team members, and ensuring compliance to property specific best practices and standards.
· Lead the team to anticipate guest's needs and offer services prior to being asked.
· Manages guest's concerns appropriately and resolves issues to the guest's satisfaction keeping business objectives in mind.
· Maintain open and professional communication with other department heads and supervisors to ensure the needs of the guests and team members are addressed timely. This includes but is not limited to the Executive Chef, Sous Chef, Banquet Manger and the F&B Director.
· Ensure sales goals and expenses are managed to budgeted guidelines are adjusted as needed based on business.
· Control all cash and charge receipts adhering to cash handling best practices.
· Ensure the proper handling of charge and cash declared tips and posting to team member's pay.
· Support the team on the floor when needed and observe behavior; provide meaningful feedback.
· Monitor food presentation and service and ensure quality standards are maintained.
· Ensure all equipment, fixtures, and floor coverings are kept clean and free of hazards.
· Maintain an efficient operations and adherence to established safety and quality guidelines.
· Monitor deliveries and ensure all product is received in the quantity order and good condition.
· Maintain organized and properly labeled stock areas ensuring pars are in keeping with the needs of the business.
· Support the kitchen staff as needed to ensure efficient guest service.
· Monitor service scores daily and take the appropriate action to ensure scores are communicated to the team and scores are acceptable.
· Ensures the team attends all mandatory meetings and timely completes all required training.
· Ability to grasp, bend, stoop and push, pull and lift 50lbs.
Experience for Success:
· 4-years of Restaurant/Bar leadership experience.
· Culinary education or certification a plus
· High school diploma or equivalent
· Desire to work in a fast paced and interactive environment
· Strong written and communication skills, additional language a plus
· Basic computer skills in Word and Excel
· State required Food Handlers Certification and Liquor Certification
The Good Stuff
· Opportunity to grow your career and develop thru structured development programs
· Competitive Medical, Dental and Vision benefits
· Wellness and Commuter Stipend
· Vacation PTO Plan and Paid Sick Days
· 7 Paid Holidays
· Free nights at our hotels
· Monthly fun and recognition
· Daily Pay (RAIN)
The Fine Print:
5 Senses Hospitality Management provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to the federal law requirements 5 Senses Management complies with applicable state and local laws governing nondiscrimination in employment in all locations in which the company has facilities. This policy applies to all terms and conditions of employment. 5 Senses Hospitality Management expressively prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability or veteran status. Improper interference with the ability of a 5 Senses team member to perform their job duties may result in discipline up to and including termination.
View all jobs at this company
Event Sales Manager, Hotel Services - Hilton Palacio del Rio, San Antonio, TX
Hotel director job in San Antonio, TX
The Sales Manager, Venues is responsible for effectively guiding customers through event experiences, identifying solutions that meet their goals and objectives, resulting in a compelling event experience. Utilizes all available tools to ensure maximum event and revenue capture from assigned customer base. Cultivates and maintains relationships with key hotel personnel to enhance the overall business relationship with hotel. Supports Company initiatives, business strategies and Core Values. This position reports to a Sr. Sales Manager, Sales Director, or Director, Event Technology.
**Key Job Responsibilities**
_Revenue Generation_
- Drive Results by soliciting and securing business through a proactive, consultative sales approach, utilizing Encore's sales process and methodology.
- Effectively prepare and present quotes and proposals in a timely manner to customers, including those submitted through ********************* venue booking system, or other sources as assigned.
- Effectively collaborate with vendors and other departments/divisions of the company to capture and service events.
- Attend site visits, pre-conference planning meetings, and appropriate venue meetings as necessary to support the customer event experience.
- Understand event cost structure and incorporates this into solution designs according to established profitability guidelines.
_Relationship Management_
- Deliver World-Class Service by cultivating and maintaining relationships with customers, venue personnel and various Encore supporting functions and departments.
- Thoroughly research and understand customer history and previous experiences, in order to create more personalized customer experiences.
- Value People by attending customer meetings, understanding their goals and responding to their questions, concerns, and challenges.
- Do the Right Thing by ensuring all customer information is up to date and accurate in the Customer Relationship Management system (CRM) at all times.
- Actively refer and guide customers through the Encore network, leveraging contacts to secure additional opportunities with existing customers.
_Sales Accountability_
- Maintain a healthy pipeline at all times that ensures achievement of established revenue targets.
- Ensure all known opportunities are in CRM and completely accurate and updated at all times.
- See the Big Picture by supporting the sales forecasting efforts at home location, ensuring they are accurate and submitted timely.
- Learn and adopt all SOPs related to the role and any new initiatives/programs that are implemented.
- Maintain knowledge of new product/service offerings and emerging technology supporting meetings and events.
**Job Qualifications**
- BS/BA or 1+ years of Encore or equivalent experience required
- 1 year technology sales or hospitality experience preferred
- Prior sales experience in audiovisual is a plus
- Knowledge of hospitality industry and sales processes preferred
- Technical aptitude and computer proficiency required
- Strong written and verbal communication skills
**Competencies (by Core Values)**
_Deliver World Class Service_
- Hospitality
- Ownership
_Do The Right Thing_
- Demonstrates Self-Awareness
_Drive Results_
- Ensures Accountability
_See The Big Picture_
- Decision Quality
- Manages Complexity
_Value People_
- Collaborates
For more information on our Competency Group, refer to the Competency Based Talent Management page on Encore Connect by searching for the title or copy & pasting this URL Link (********************************************************************************************
**Physical Requirements**
Team members must meet the physical demands listed below to successfully perform essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Sitting: 4-5 hours per day
- Standing: 2-3 hours per day
- Walking: 2-3 hours per day
- Stooping: 0-1 hour per day
- Crawling: 0-1 hour per day
- Kneeling: 0-1 hour per day
- Bending: 0-1 hour per day
- Reaching (above your head): 0-1 hour per day
- Climbing: 0-1 hour per day
- Grasping: 0-1 hour per day
_Lifting Requirements_
- 0 - 15 lbs*: Occasionally
- 16 - 50 lbs*: Occasionally
- 51 - 100 lbs: Never
- Over 100 lbs: Never
_Carrying Requirements_
- 0 - 15 lbs*: Occasionally
- 16 - 50 lbs*: Occasionally
- 51 - 100 lbs: Never
- Over 100 lbs: Never
_Auditory/Visual Requirements_
- Close Vision: Continuously
- Distance Vision: Continuously
- Color Vision: Continuously
- Peripheral Vision: Continuously
- Depth Perception: Continuously
_Pushing/Pulling Requirements_
- 0 - 15 lbs*: Occasionally
- 16 - 50 lbs*: Occasionally
- 51 - 100 lbs*: Occasionally
- Over 100 lbs: Never
Note: The physical requirements marked with an asterisk () indicate activities performed without assistance.*
Team members must be able to meet the physical demands above in order to successfully perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
**Work Environment**
_Hotel_
Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio visual equipment and electrical components, and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends and holidays. Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area.
The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.
\#LI-BD1
Salary Pay Range: $40,919.00 - $50,126.00
The compensation offered for this role is determined based on the qualifications outlined in the job posting for the specified location. Final compensation is based on a number of factors including location, travel, relevant work experience, or particular skills and expertise. In addition, some positions may be eligible for other compensation such as potential overtime, bonuses or incentives.
Encore is committed to providing the best benefits options for our employees and families. Click here to view the benefits options for our employees worldwide.
We pride ourselves on cultivating a welcoming culture where every individual is celebrated for their unique strengths and differences. Click here to view details on our commitment to inclusivity and belonging.
All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.
Corporate Hotel Taskforce Manager
Hotel director job in Irving, TX
The Task Force Manager is a temporary, on-site leader who steps in to support hotel operations during transitions such as management changes, openings, or staffing shortages. This role ensures smooth day-to-day operations and maintains brand standards until permanent leadership is in place.
Compensation: $55,000.00 to $70,000.00
Key Responsibilities:
Oversee daily hotel operations, including front desk, housekeeping, and guest services
Ensure guest satisfaction and resolve any issues promptly
Support training and supervision of hotel staff
Monitor financial performance and control costs
Maintain compliance with company policies and brand standards
Report progress and needs to corporate management regularly
Requirements:
Previous experience as a hotel General Manager or Department Head
Strong leadership, communication, and problem-solving skills
Ability to travel and adapt quickly to different property environments
Excellent knowledge of hotel operations and customer service standards
Reporting Location: Las Colinas, TX
Auto-ApplyDirector of Front Office Operations
Hotel director job in San Antonio, TX
La Mansion del Rio
The Omni La Mansion del Rio is ideally nestled along the historic Riverwalk among the banks of the Paseo del Rio in downtown San Antonio. It is within easy walking distance of the famous Alamo, El Mercado, La Villita District, Spanish governor's Palace, San Antonio Convention Center and other well-known landmarks.
Omni La Mansion del Rio's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni La Mansion del Rio may be your perfect match.
Job Description
To work closely with the Rooms Director and other Assistant Front Office Managers and supervisors to oversee the Front Desk staff, ensuring maximum Front Office operating efficiency. Managing and problem solving associate and guest issues while remaining professional at all times.
Responsibilities
Ensure registration cards are completed.
Ensure all needed reports are run.
Continued training done with all associates. Ensure MOS& POE program is consistent.
Communicate with all departments on continuing basis. Especially the communication with Assistant Front Office Managers each evening/morning.
Handle all guest complaints maintaining a satisfactory impression with the guest on resolving any complaints.
Be familiar with the hotel computer system for training, maintenance and trouble shooting
Complete rate discrepancy report and make needed changes.
Block/assign applicable arrivals for the following day; i.e. V.I.P.'s, Select Guests, ESP's, Special Requests, etc.
Complete check-out with balance report.
Complete credit check daily.
Adhere to all Systems & Controls of the Front Office and appropriate areas of responsibilities.
Assist with departmental scheduling and monitoring payroll productivity.
Directly oversee all aspects of Front Office, Guest Services and the PBX department.
Attend meetings as assigned by Director of Rooms.
Qualifications
At least 3 years directly related experience (Hotel-Front Desk) in a managerial role.
Must be able to work approximately 50 hours per week, flexible shifts, including weekends and holidays.
Must have excellent organizational, supervisory, customer service skills.
Must be able to work well under stressful situations and handle challenges in a professional manner.
Must have a 4 diamond presentation.
Auto-ApplyLimited-Service Hotel General Manager
Hotel director job in Texas
General Manager (Limited-Service Hotel)
Introduction
Welcome to Thind Management, a family-owned management company where we strive to provide exceptional service and unforgettable experiences to our guests at our properties. With a passion for hospitality and a commitment to teach, we at Thind Management strive to share our knowledge with team members to reach new heights. We live and breathe Thind's motto “We'll Take It from Here”. Our team of experienced leaders are dedicated to delivering the highest standards of training, providing tools, and ensuring professional growth of our team members.
Job Summary
We are seeking a highly motivated and experienced General Manager to oversee the daily operations of our limited-service hotel. As the Standard Bearer, you will be responsible for ensuring the hotel runs smoothly, guest satisfaction is maintained at the highest level, and financial goals are achieved. You will lead a team of employees to provide exceptional customer service and maintain a positive work environment.
Core Job Responsibilities & Duties
Oversee and manage all hotel operations, including but not limited to front desk, housekeeping, maintenance & sales
Develop and maintain a positive guest experience procedure, ensuring that all staff and team members provide excellent customer service
Monitor financial performance and adjust as necessary to meet revenue and profit goals
Develop and implement operational policies and procedures to improve efficiency and guest satisfaction
Oversee the recruitment, training, and development of team members, ensuring that they have the necessary skills, knowledge, and tools to perform their duties efficiently and effectively
Create and maintain a positive work environment that fosters teamwork and employee engagement
Manage inventory and order supplies to maintain adequate levels and minimize waste
Hold regular briefings and meetings with all heads of departments - daily huddles, weekly management meetings, etc.
Lead all key property issues including capital projects, customer service and refurbishment
Handling complaints and oversee the service recovery procedures
Responsible for the preparation, presentation and subsequent achievement of the hotel's annual operating budget, marketing & sales plan and capital budget
Closely monitor the hotel's daily reports on a daily basis and take decisions accordingly
Ensure all monthly financial outlooks for rooms, food & beverage, admin & general are on target and accurate
Maximizing room yield and hotel revenue through innovative sale practices and yield management programs
Prepare a monthly financial reporting for owners and stake holders
Helping in the procurement of operating supplies & equipment and contacting with third-party vendors for essential equipment and services
Coordination with the Head-of-departments for the execution of all activities and functions
Develop and manage Hotel Executive team to ensure career progression and development
Establish & maintain a proactive human resource function to ensure employee retention, motivation, training & development, wage & benefit administration, and compliance with established labor regulations
Implement and maintain effective open-door communication system across all departments
Create and maintain the company culture while educating team members about company motto and values
Respond to audits to ensure continual improvement is achieved
Corporate client handling and take part in new client acquisition along with the sales team whenever required
Responsible for safeguarding the quality of operations both (internal & external audits)
Ensure good safety practices of employees and guests, assisting in the maintenance of proper emergency and security procedures
Responsible for legalization, Occupational Health & Safety Act, fire regulations and other legal requirements - understand the government regulations and ensure hotel is at par with all rules and regulations
Carry out verbal & written policy changes and instructions
Ensure all decisions are made in the best interest of the hotel and management
Ensure compliance with all local, state, and federal regulations
Perform any other duties as assigned by Executive team & Ownership
Qualification Standards & Company Requirements
3-year degree in Business Administration, Marketing, Hotel and Restaurant Management or MBA is preferred
At least 5-years of experience in the hospitality industry
At least 3-years of experience in hotel management with a proven track of success and knowledge of hotel operations & sales
Excellent communication and interpersonal skills
Strong analytical and problem-solving skills
Ability to manage and lead a team
Ability to manage financial performance and achieve revenue and profit goals
Present strong understanding of P&L statements and the ability to reach with impactful strategies
Strong organizational and time management skills
Ability to work independently and as a team in a fast-paced environment
Proficient in Microsoft Office and hotel software(s)
Must have a flexible work schedule
Auto-ApplyHotel General Manager
Hotel director job in Snyder, TX
We are seeking a dedicated Hotel General Manager to oversee operations and ensure an exceptional guest experience. The ideal candidate is a strong leader who thrives in hospitality, possesses excellent communication, time management, and organizational skills, and is committed to delivering outstanding customer service.
Compensation: $50,000 - $60,000
Key Responsibilities:
Oversee all hotel operations to maximize revenue, guest satisfaction, and brand standards compliance.
Lead marketing and advertising efforts to drive occupancy and revenue.
Develop and maintain positive relationships within the local community.
Manage inventory, record-keeping, and ensure budgeted cost controls.
Hire, train, and motivate employees while fostering teamwork and growth.
Handle guest, employee, and property issues professionally.
Be available for on-call responsibilities and emergency coverage.
Maintain compliance with federal, state, and local regulations.
Ensure all required reports on revenue, expenses, and operations are submitted timely.
Essential Skills & Qualifications:
Previous experience as a General Manager or Assistant General Manager.
Ability to lead, delegate, and resolve conflicts professionally.
Strong organizational skills and attention to detail.
Ability to work independently with minimal supervision.
Professional demeanor with excellent guest service skills.
Must meet property grooming standards.
Willingness to work all shifts as needed, including weekends and holidays.
Auto-ApplyHotel General Manager
Hotel director job in Bastrop, TX
Job Description
ARK Hospitality is seeking an experienced and dynamic General Manager to oversee the Everhome Suites in Bastrop, TX.
The Hotel General Manager (GM) leads all aspects of the hotel's operations, ensuring financial success, guest satisfaction, and team development while upholding our mission, vision, and values. This hands-on leadership role requires a proactive, self-starting individual with 24/7 availability to ensure excellence across all departments.
Compensation:
$75,000
Responsibilities:
Conduct daily check-ins with department heads to align on priorities and maintain operations.
Recruit, train, and mentor hotel staff, fostering a culture of growth and teamwork.
Inspect guest rooms and back-of-house areas to ensure compliance with brand and company standards.
Manage budgets, maximize revenue, and maintain financial and statistical records.
Ensure compliance with health, safety, and licensing standards.
Qualifications:
Proficient in Microsoft Office; Excel, Word, Outlook, PowerPoint
Ability to read, write, analyze, and interpret business correspondence, general business periodicals, professional journals, technical procedures, or governmental regulations
High school diploma or general education degree (GED); OR one to three years related experience and/or training; OR equivalent combination of education and experience
Employee must occasionally lift and/or move up to 25 pounds
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
About Company
Everhome Suites Bastrop
Hotel General Manager
Hotel director job in Katy, TX
We are seeking a dedicated Hotel General Manager to oversee operations and ensure an exceptional guest experience. The ideal candidate is a strong leader who thrives in hospitality, possesses excellent communication, time management, and organizational skills, and is committed to delivering outstanding customer service.
Key Responsibilities:
Oversee all hotel operations to maximize revenue, guest satisfaction, and brand standards compliance.
Lead marketing and advertising efforts to drive occupancy and revenue.
Develop and maintain positive relationships within the local community.
Manage inventory, record-keeping, and ensure budgeted cost controls.
Hire, train, and motivate employees while fostering teamwork and growth.
Handle guest, employee, and property issues professionally.
Be available for on-call responsibilities and emergency coverage.
Maintain compliance with federal, state, and local regulations.
Ensure all required reports on revenue, expenses, and operations are submitted timely.
Essential Skills & Qualifications:
Previous experience as a General Manager or Assistant General Manager.
Ability to lead, delegate, and resolve conflicts professionally.
Strong organizational skills and attention to detail.
Ability to work independently with minimal supervision.
Professional demeanor with excellent guest service skills.
Must meet property grooming standards.
Willingness to work all shifts as needed, including weekends and holidays.
Auto-ApplyGeneral Manager - Select Service Hotel | Central California
Hotel director job in El Paso, TX
Job Title: General Manager - Select Service Hotel
Company: Marvin Love and Associates
Compensation: $110,000 - $120,000 + 20 - 30% Bonus
Marvin Love and Associates is seeking a highly skilled and motivated General Manager for a select service hotel located in Central California. The successful candidate will have a strong background in hotel management and a passion for delivering exceptional guest experiences. This role demands a strategic leader who can oversee daily hotel operations, enhance profitability, and lead a dedicated team to achieve the highest standards of service.
Responsibilities:
Manage all aspects of hotel operations, ensuring smooth functionality and excellent guest service
Develop and execute operational strategies to achieve and exceed budgeted revenues and control costs
Lead, mentor, and develop hotel staff, fostering a positive and productive work environment
Oversee the recruitment, training, and performance management of hotel personnel
Monitor financial performance and implement corrective action plans when necessary
Ensure compliance with brand standards and health and safety regulations
Build relationships with guests to enhance loyalty and revenue generation
Implement marketing initiatives and promotional campaigns to maximize occupancy
Requirements
Requirements:
Bachelor's degree in Hospitality Management, Business Administration, or a related field
Minimum of 5 years of hotel management experience, preferably in a select service property
Strong interpersonal and communication skills
Proven track record of achieving financial targets and improving operational efficiency
Knowledge of revenue management and marketing strategies
Ability to lead a team and enhance staff performance
Strong problem-solving skills and attention to detail
Flexible schedule with availability to work nights, weekends, and holidays as needed
Experience with hotel management software and reporting tools
Benefits
Retirement Plan (401k, IRA)
đź’° Salary: $95k+ 20% Company Profit Sharing
Health Care Plan (Medical, Dental & Vision)
Life Insurance (Basic, Voluntary & AD&D)
Paid Time Off (Vacation, Sick & Public Holidays)
Family Leave (Maternity, Paternity)
Training & Development
Auto-ApplyFull-Service Hotel General Manager
Hotel director job in Texas
General Manager (Full-Service Hotel)
Introduction
Welcome to Thind Management, a family-owned management company where we strive to provide exceptional service and unforgettable experiences to our guests at our properties. With a passion for hospitality and a commitment to teach, we at Thind Management strive to share our knowledge with team members to reach new heights. We live and breathe Thind's motto “We'll Take It from Here”. Our team of experienced leaders are dedicated to delivering the highest standards of training, providing tools, and ensuring professional growth of our team members.
Job Summary
We are seeking a highly motivated and experienced General Manager to oversee the daily operations of our full-service hotel & restaurant. As the Standard Bearer, you will be responsible for ensuring the hotel & restaurant runs smoothly, guest satisfaction is maintained at the highest level, and financial goals are achieved. You will lead a team of employees to provide exceptional customer service and maintain a positive work environment.
Core Job Responsibilities & Duties
Oversee and manage all hotel & restaurant operations, including but not limited to front desk, housekeeping, maintenance, sales, and food & beverage (restaurant & banquets)
Develop and maintain a positive guest experience procedure, ensuring that all staff and team members provide excellent customer service
Monitor financial performance and adjust as necessary to meet revenue and profit goals
Develop and implement operational policies and procedures to improve efficiency and guest satisfaction
Oversee the recruitment, training, and development of team members, ensuring that they have the necessary skills, knowledge, and tools to perform their duties efficiently and effectively
Create and maintain a positive work environment that fosters teamwork and associate's engagement
Manage inventory and order supplies to maintain adequate levels and minimize waste
Hold regular briefings and meetings with all heads of departments - daily huddles, weekly management meetings, etc.
Lead all key property issues including capital projects, customer service and refurbishment
Handling complaints and oversee the service recovery procedures
Responsible for the preparation, presentation and subsequent achievement of the hotel & restaurant's annual operating budget, capital budget, and marketing & sales plan
Closely monitor the hotel & restaurant's reports daily and take decisions accordingly
Ensure all monthly financial outlooks for rooms, food & beverage, admin & general are on target and accurate
Maximizing room yield, hotel revenue and food & beverage sales through innovative sale practices and yield management programs
Prepare a monthly financial reporting for owners and stake holders
Helping in the procurement of operating supplies & equipment and contacting with third-party vendors for essential equipment and services
Coordination with the head-of-departments for the execution of all activities and functions
Develop and manage Hotel & Restaurant Executive team to ensure career progression and development
Establish & maintain a proactive human resource function to ensure employee retention, motivation, training & development, wage & benefit administration, and compliance with established labor regulations
Implement and maintain effective open-door communication system across all departments
Create and maintain the company culture while educating team members about company motto and values
Respond to audits to ensure continual improvement is achieved
Corporate client handling and take part in new client acquisition along with the sales team whenever required
Responsible for safeguarding the quality of operations both (internal & external audits)
Ensure good safety practices of employees and guests, assisting in the maintenance of proper emergency and security procedures
Responsible for legalization, Occupational Health & Safety Act, fire regulations and other legal requirements - understand the government regulations and ensure hotel is at par with all rules and regulations
Carry out verbal & written policy changes and instructions
Ensure all decisions are made in the best interest of the hotel and management
Ensure compliance with all local, state, and federal regulations
Perform any other duties as assigned by Executive team & Ownership
Qualification Standards & Company Requirements
3-year degree in Business Administration, Marketing, Hotel and Restaurant Management or MBA is preferred
At least 5-years of experience in the hospitality industry
At least 3-years of experience in hotel & restaurant management with a proven track of success and knowledge of hotel & restaurant operations & sales
Excellent communication and interpersonal skills
Strong analytical and problem-solving skills
Ability to manage and lead a team
Ability to manage financial performance and achieve revenue and profit goals
Present strong understanding of P&L statements and the ability to reach with impactful strategies
Strong organizational and time management skills
Ability to work independently and as a team in a fast-paced environment
Proficient in Microsoft Office and hotel & restaurant software(s)
Must have a flexible work schedule
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