Hotel Director jobs in Shoreline, WA

WE ARE: The Edgewater is Seattle's only over-water hotel where rock'n'roll history meets Pacific Northwest luxury! A part of Noble House Hotels and Resorts--a curated collection of one-of-a kind hotels, resorts, and adventures. We provide our guests with exceptional service and the most memorable experiences! OUR CULTURE | Individual Distinction, Collective Soul The Noble House Hotels & Resorts philosophy emphasizes "location, distinction, and soul." Our properties are not a "one-size-fits-all." And neither are our team members. What makes us The Edgewater Hotel lies within our team. We are a group of individuals that share a passion for hospitality. We let our personalities shine and we like to have fun! The role: As the Hotel Director of Operations, you will be responsible for overseeing all aspects of the hotel's accommodation facilities, ensuring exceptional guest experiences and efficient operations within the rooms division. You will manage a diverse team including front desk staff, housekeeping, security, The Brim retail shop and guest services, working collaboratively with other departments to uphold the highest standards of hospitality and guest satisfaction. The Edgewater is an independent boutique, one of kind, 223 rooms iconic hotel with 11,000 sq ft of meeting space. A day in the life… Strategic Planning: Develop and implement strategies to optimize room revenue, occupancy rates, and guest satisfaction levels. Monitor market trends and competitor activities to identify opportunities for growth and improvement. Team Leadership: Lead and motivate a team of rooms division managers and staff, providing guidance, training, and support to ensure high performance and adherence to hotel standards. Foster a positive work environment that encourages teamwork, creativity, and professional development. Manage compliance with collective bargaining contract. Guest Experience: Maintain a strong focus on delivering exceptional guest experiences by consistently exceeding expectations and resolving any issues or complaints in a timely and effective manner. Monitor and reply using guest feedback systems to continuously improve service quality and guest satisfaction. Operations Management: Oversee all aspects of rooms division operations and departments. Ensure efficient workflow, effective communication, and seamless coordination between departments to provide a smooth and enjoyable stay for guests. Financial Performance: Create, Update and monitor departmental budgets and expenses, identifying cost-saving opportunities and revenue-generating initiatives. Quality Assurance: Maintain high standards of cleanliness, comfort, and safety throughout the hotel's accommodation facilities. Conduct regular inspections and audits to ensure compliance with brand standards, local regulations, and industry best practices. Relationship Management: Build and maintain positive relationships with guests, suppliers, vendors, internal partner's and other stakeholders to enhance the hotel's reputation and promote repeat business. Collaborate with sales and marketing teams to drive room sales and promotional activities. Salary: $120k - $140k plus 30% Bonus Potential We've got you covered… Our team members are our most important asset and that's reflected in our benefits. The Edgewater Hotel is proud to offer a variety of benefits to support team members and their families, including: · Health Benefits Package--Medical/Dental/Vision · 401K, with matching · Paid Time Off --holidays/personal/vacation/sick · Onsite Parking · Complimentary dry cleaning for your work-related clothes · Cell phone reimbursement · Commuter Reimbursement Program - For transportation to and from work using public transportation, and with receipts submitted, we will pay up to $75 each month or 50% of the cost of a monthly ORCA pass, whichever is greater. · Team Member/Family/Friend home and restaurant discounts within Noble House Hotels & Resorts (nationwide) · Career growth opportunities and Recognition Programs · On Demand Pay · Education Assistance Program A few more important points... The job posting highlights the most critical responsibilities and requirements of the job. It's not all-inclusive. There may be additional duties, responsibilities, and qualifications for this job. Requirements Bachelor's degree in Hospitality Management, Business Administration, or related field preferred Demonstrated experience with increased levels of responsibility in rooms division management or similar role within the hospitality industry. Organized and has an attention to detail Strong leadership, communication, and interpersonal skills. Excellent organizational and problem-solving abilities. Proficiency in hotel management software and Microsoft Office suite. Knowledge of revenue management principles and distribution channels. Management experience in union environments Bi-lingual a plus Noble House Hotels & Resorts are proud to encourage and support an environment where everyone can be a successful team member (come as they are) as their true authentic self. We are an equal opportunity workplace and employer that does not discriminate based on race, color, disability, gender/sex, sexual orientation, religion, national origin, age, veteran status, or any other protected status. We are committed to building a team (rooted in family) and a workplace where we are all able to be successful based solely on our individual qualifications, experience, abilities and job performance.

WE ARE: The Edgewater is Seattle's only over-water hotel where rock'n'roll history meets Pacific Northwest luxury! A part of Noble House Hotels and Resorts--a curated collection of one-of-a kind hotels, resorts, and adventures. We provide our guests with exceptional service and the most memorable experiences! OUR CULTURE | Individual Distinction, Collective Soul The Noble House Hotels & Resorts philosophy emphasizes "location, distinction, and soul." Our properties are not a "one-size-fits-all." And neither are our team members. What makes us The Edgewater Hotel lies within our team. We are a group of individuals that share a passion for hospitality. We let our personalities shine and we like to have fun! The role: As the Hotel Director of Operations, you will be responsible for overseeing all aspects of the hotel's accommodation facilities, ensuring exceptional guest experiences and efficient operations within the rooms division. You will manage a diverse team including front desk staff, housekeeping, security, The Brim retail shop and guest services, working collaboratively with other departments to uphold the highest standards of hospitality and guest satisfaction. The Edgewater is an independent boutique, one of kind, 223 rooms iconic hotel with 11,000 sq ft of meeting space. A day in the life… * Strategic Planning: Develop and implement strategies to optimize room revenue, occupancy rates, and guest satisfaction levels. Monitor market trends and competitor activities to identify opportunities for growth and improvement. * Team Leadership: Lead and motivate a team of rooms division managers and staff, providing guidance, training, and support to ensure high performance and adherence to hotel standards. Foster a positive work environment that encourages teamwork, creativity, and professional development. Manage compliance with collective bargaining contract. * Guest Experience: Maintain a strong focus on delivering exceptional guest experiences by consistently exceeding expectations and resolving any issues or complaints in a timely and effective manner. Monitor and reply using guest feedback systems to continuously improve service quality and guest satisfaction. * Operations Management: Oversee all aspects of rooms division operations and departments. Ensure efficient workflow, effective communication, and seamless coordination between departments to provide a smooth and enjoyable stay for guests. * Financial Performance: Create, Update and monitor departmental budgets and expenses, identifying cost-saving opportunities and revenue-generating initiatives. * Quality Assurance: Maintain high standards of cleanliness, comfort, and safety throughout the hotel's accommodation facilities. Conduct regular inspections and audits to ensure compliance with brand standards, local regulations, and industry best practices. * Relationship Management: Build and maintain positive relationships with guests, suppliers, vendors, internal partner's and other stakeholders to enhance the hotel's reputation and promote repeat business. Collaborate with sales and marketing teams to drive room sales and promotional activities. Salary: $120k - $140k plus 30% Bonus Potential We've got you covered… Our team members are our most important asset and that's reflected in our benefits. The Edgewater Hotel is proud to offer a variety of benefits to support team members and their families, including: * Health Benefits Package--Medical/Dental/Vision * 401K, with matching * Paid Time Off --holidays/personal/vacation/sick * Onsite Parking * Complimentary dry cleaning for your work-related clothes * Cell phone reimbursement * Commuter Reimbursement Program - For transportation to and from work using public transportation, and with receipts submitted, we will pay up to $75 each month or 50% of the cost of a monthly ORCA pass, whichever is greater. * Team Member/Family/Friend home and restaurant discounts within Noble House Hotels & Resorts (nationwide) * Career growth opportunities and Recognition Programs * On Demand Pay * Education Assistance Program A few more important points... The job posting highlights the most critical responsibilities and requirements of the job. It's not all-inclusive. There may be additional duties, responsibilities, and qualifications for this job. Requirements * Bachelor's degree in Hospitality Management, Business Administration, or related field preferred * Demonstrated experience with increased levels of responsibility in rooms division management or similar role within the hospitality industry. * Organized and has an attention to detail * Strong leadership, communication, and interpersonal skills. * Excellent organizational and problem-solving abilities. * Proficiency in hotel management software and Microsoft Office suite. * Knowledge of revenue management principles and distribution channels. * Management experience in union environments * Bi-lingual a plus Noble House Hotels & Resorts are proud to encourage and support an environment where everyone can be a successful team member (come as they are) as their true authentic self. We are an equal opportunity workplace and employer that does not discriminate based on race, color, disability, gender/sex, sexual orientation, religion, national origin, age, veteran status, or any other protected status. We are committed to building a team (rooted in family) and a workplace where we are all able to be successful based solely on our individual qualifications, experience, abilities and job performance.

We're looking for a houseperson with excellent people skills who is motivated and attentive to provide our guests with a memorable experience at our hotel. We need a multi-talented individual who can perform a variety of tasks. Responsibilities include keeping hotel public areas clean such as hallways, meeting rooms, and lobbies. You will also make deliveries to guest rooms for guest-requested items such as amenities, rollaway beds, cribs, bedding, and completing any special projects as directed by housekeeping managers. Our ideal candidate has one or more years of previous experience in a houseperson or housekeeping role, and a strong commitment to excellent customer service. If this sounds like an exciting opportunity, please apply now!

Our Story : If you are looking for a career where you feel supported, then apply now! InnVentures has a reputation for offering a compassionate, caring and fun workplace. Our culture is sustained by service-oriented employees who care about each other, our guests and the communities where we live. We currently manage 40+ Marriott, Hilton, Hyatt and IHG brand hotels in 10 states. We only have 3 rules at InnVentures. (We can teach you the rest!) Rule #1 - Do everything you can for the customer! Rule #2 - Bring a good attitude to work with you every day and take pride in your work! Rule #3 - Have FUN! WHY WORK AT ONE OF OUR HOTELS? Fun, team-oriented environment Full-time and part-time positions available to meet your needs Great opportunities for growth Community Involvement Discounted hotel stays Recognition and awards Paid time off BENEFITS: We offer eligible employees a number of benefits to enhance their health and well-being: Group insurance, including medical, dental, vision and company-paid life insurance Paid time off including up to 80 hours vacation days, sick/ wellness leave and 8 holidays Company-matched 401(k) plan Bonus Plan Voluntary benefits including short term disability, long term disability, accident, life, critical illness and Flexible Spending Account Life enrichment benefits including hotel benefits, employee assistance program, leadership development program and more! Get paid daily with our Daily Pay Program! JOB OVERVIEW - DIRECTOR OF HOUSEKEEPING: Wage $24 -$28 per hour Some of our guests love being on the road but many travelers miss the comforts of home. The goal of our Housekeeping team is to make our hotel feel like just that, a home! As a Director of Housekeeping, your role is to motivate your team to deliver their best work every day to ensure that our guests have a comfortable and memorable stay. A TYPICAL DAY: Hire, train, supervise, counsel, motivate and recognize the housekeeping staff. Oversee daily operations, sustainability programs, inventory, ordering, and scheduling all within a set department budget. Inspect work performed by the housekeeping staff to ensure quality and cleanliness is top notch and consistent with brand standards. Greet and assist guests with all requests. Proactively garner relationships with long term and repeat guests to develop loyalty and maintain satisfaction. Work closely with the Maintenance Department and Front Desk to achieve a consistent, high quality product resulting in above average customer satisfaction scores. Ensure safe working practices and procedures are followed by all employees while maintaining department productivity requirements. REQUIREMENTS: Previous housekeeping and supervisory experience in hospitality, property management or healthcare is required. To be successful in this role, you need strong verbal and written communication skills. This job requires continuous movement, regularly bending, lifting, pushing, pulling, carrying, and moving up to 25 pounds. You must also be able to stand and walk for an entire shift and perform repetitive motions, including climbing up to four flights of stairs. Applicants must be available to work a flexible schedule including weekends and holidays. POTENTIAL CAREER PATH: Area Director of Housekeeping - Operations Manager - Assistant General Manager InnVentures IVI L.P. is an Equal Opportunity Employer and maintains the policy of recruiting and retaining the best-qualified personnel who demonstrate the ability to perform competently and work well with others. It is the policy of InnVentures to provide equal employment opportunity regardless of race (including traits historically or culturally associated with race, such as hair texture and protective hairstyles), religion (including religious dress and religious grooming), color, age (40 and over), genetic information, disability (mental and physical), medical condition (as defined under state law), national origin (including language use restrictions and possession of a driver's license issued under section 12801.9 of the California Vehicle Code), ancestry, sex (including gender, gender identity, gender expression), sexual orientation, marital status, familial status, parental status, domestic partner status, citizenship status, pregnancy (including perceived pregnancy, childbirth, lactation, or pregnancy-related conditions), military caregiver status, military status, veteran status, or any other status protected by federal, state, or local law. This policy of nondiscrimination is applied to all aspects of the employment relationship. The Company complies with the Americans with Disabilities Act (ADA) and applicable state and local laws in ensuring equal opportunity and employment for qualified persons with disabilities. We also consider qualified applicants with criminal histories, consistent with legal requirements.

Full-time Description Job Status: Full Time Join our team and be the key to creating a clean, safe, and welcoming experience for our guests. As a Hotel Houseperson, you'll play a vital support role in ensuring our guest rooms and public areas shine, while assisting Room and Laundry Attendants in delivering exceptional service. Whether collecting linen, cleaning common areas, or responding to guest needs, your work will help shape a memorable stay for our guests. We're looking for someone who takes pride in maintaining high standards and radiates a friendly, professional attitude. What You'll Do Maintain Cleanliness: Keep guest areas and hotel facilities in top condition by cleaning and organizing assigned spaces. Support the Team: Assist Room Attendants with bed making, trash removal, restocking supplies, and more. Enhance the Ambiance: Polish floors, shampoo carpets and upholstery, dust furniture, and ensure lighting fixtures sparkle. Deliver Guest Comfort: Respond to guest requests with care, helping make their stay as enjoyable as possible. Stay Organized: Stock linen rooms daily and transport trash and waste to disposal areas. Additional Tasks: Clean rugs, draperies, and windows; move and clean furniture to ensure rooms are guest-ready; replenish bathroom supplies; and collaborate with the Laundry team when needed. Requirements High School Diploma or GED. At least three months of related experience and/or training, or an equivalent combination of education and experience. Must pass a background check. A valid Washington State Driver's License is required, and you must be insurable under the Tribe's insurance policy. Flexibility to take on a variety of tasks and assist wherever needed. A professional, welcoming demeanor that guests and team members will appreciate. Why Join Us: Explore career growth opportunities and excellent benefits. Discover more about our comprehensive benefits package and the advantages of joining our team at Little Creek Careers Page. About Little Creek Casino Resort: At Little Creek, we foster a culture of excellence where every team member contributes to creating exceptional guest experiences. We are committed to diversity and equal opportunity employment, valuing all individuals regardless of race, color, religion, gender, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression. Salary Description Based on experience

Introduction: We are seeking a skilled and experienced Manager on Duty to join our team and assist in the day-to-day operations of our business. The Manager on Duty will be responsible for managing a team of employees, overseeing the budget and financial performance of the hotel, and developing and implementing strategies for growth and success. The successful candidate will have strong leadership and problem-solving skills and be able to adapt to changing business needs. Responsibilities: Manage a team of employees, including setting performance expectations, providing training and development, and managing employee relations Manage reservations and check guests in and out using a computerized system Develop and implement strategies for growth and success, including identifying new opportunities and improving existing processes Monitor market trends and adapt to changing business needs Handle guest complaints and concerns with grace and professionalism Perform light cleaning duties, such as wiping down counters and restocking supplies Communicate effectively with other team members and Qi management Other duties as assigned Qualifications: Minimum of 2 years of experience in a management role Strong leadership and problem-solving skills Ability to adapt to changing business needs Excellent communication and customer service skills Flexibility to work evenings, weekends, and holidays as needed All applicants will be subject to a standard background check, which may include a criminal history review Perks: Competitive salary Paid time off Medical, dental, and vision insurance Complimentary public transportation (ORCA: Seattle-Area Regional Buses, Light Rail, Train, Streetcar, Water Taxi, Kitsap Transit, Metro Flex, Monorail, etc.) 401(k) retirement plan (US only), Employer RRSP match (Canada only) Professional development opportunities Positive and supportive work environment IQON HOSPITALITY is an EEO employer - M/F/Vets/Disabled View all jobs at this company

We are hiring for an ER Director of Nursing in a Hospital emergency room. This position is with a very reputable and well-known hospital in Vancouver WA. Your responsibilities encompass leading and overseeing the nursing staff, ensuring quality patient care, managing resources, and fostering a collaborative environment within the emergency department. Clinical Leadership & Patient Care: Ensuring adherence to clinical protocols and best practices: This includes ensuring that all ED RNs, triage nurses, and support staff follow established protocols and best practices. Advising medical staff and administrators: Provide guidance on patient care, clinical best practices, and strategies to improve patient outcomes. Mentoring and developing nursing staff: Support the growth and development of nursing staff through training, education, and performance evaluations. Driving quality improvement initiatives: Identify areas for improvement in patient care and implement strategies to enhance quality and safety. Administrative & Operational Responsibilities: Managing budgeting, staffing, and operational efficiency: Effectively manage resources, including staffing, budget, and equipment, to ensure efficient and effective operations. Fostering strong physician relations: Build and maintain positive relationships with physicians to ensure effective collaboration and communication. Ensuring compliance with regulatory standards: Stay informed about and ensure compliance with all relevant regulations and standards. Strategic planning: Develop and implement strategic plans for the ER nursing department to meet the evolving needs of the hospital and the community. Hiring and Onboarding: Participate in the hiring and onboarding of new nursing staff. Performance Evaluation: Conduct performance evaluations and provide feedback to nursing staff. Conflict Resolution: Address and resolve conflicts between the nursing staff and with other departments. Training and Education: Develop and implement training programs for nursing staff to ensure competency and best practices. Monitoring and Assessing Nurse Performance: Regularly track and assess nurse performance through various metrics and outcomes. Education- Must have an MBA Equal Opportunity Employer

Job Details Mayflower Park Hotel - Seattle, WA Full Time $80000.00 - $90000.00 Salary AnyDescription The Guest Experience Manager plays a crucial role in managing the operations of the front desk, reservtaions, concierge, transportation services, coordinating events, and ensuring a positive guest experience prior to and throughout their stay, while maximizing room revenue and occupancy. Responsibilities include addressing guest complaints, ensuring employee training in customer service, and collaborating with marketing and management on outreach initiatives. ESSENTIAL RESPONSIBILITIES Display a professional and approachable demeanor consistently. Possess strong verbal and written communication skills to effectively engage with employees and guests in a friendly and service-oriented manner. Demonstrate active listening skills in addressing concerns raised by individuals. Prioritize tasks and manage department functions efficiently to meet deadlines. Interact with guests and employees in a courteous and attentive manner. Attend all mandatory hotel meetings and training sessions. Provide coverage as needed for Manager on Duty shifts. Stablish up-selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue. Follow hotel policies and procedures to ensure a safe and productive environment. Proactively identify and resolve issues to enhance productivity. Responsible for budget goals regarding the sub revenue categories within the department Responsible for new-hire and on-going training. Ensure efficient guest registration, check-out and telephone service. Ensure that all staff duties are completed in accordance with established policy and procedure, i.e., proper public relations techniques are utilized, guest requests are handled both courteously and professionally, guests are helped in a timely manner and the proper greetings are used, guests are handled correctly and efficiently, guest complaints and problems are handled in a courteous and professional manner. Responsible for the hiring process of new staff members, the preparation of Staff Member Transaction Forms, performance appraisals, and any Staff Service forms as appropriate. Review current day's expected occupancy and check all VIP, special requests. Handle problems effectively by anticipating, identifying, and solving issues. Analyze information from various sources to achieve desired outcomes. Safeguard the confidentiality of sensitive information. All other duties assigned by managers and supervisors. SUPPORTIVE FUNCTIONS In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the requirements of the hotel: Assist with any guest inquiry. Follow all company and safety and security policies and procedures. Report maintenance problems, safety hazards, accidents, or injuries. Perform other reasonable job duties as requested by direct and indirect Supervisors. PHYSICAL DEMANDS Environmental conditions are inside, a job is considered “inside” if staff spends approximately 75 percent or more of the time inside. The temperature is moderate and controlled by the hotel environmental systems. Must be able to sit at a desk for up to four (4) hours per day. Walking and standing are required the rest of the working day. Length of time of these tasks may vary from day to day and task to task. Must be able to stand and exert well-paced mobility for up to four (4) hours in length. Must be able to exert well-paced ability to maneuver between functions occurring simultaneously. Must be able to exert well-paced ability in limited space and to reach other departments of the hotel on a timely basis. Must be able to lift up to 45 lbs. as needed. Must be able to push and pull carts and equipment weighing up to 250 lbs. Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening, and hearing ability and visual acuity. Hearing, smelling, tasting, and visual ability to observe and distinguish product quality and detect signs of emergency situations. Talking and hearing occur continuously in the process of communicating with other staff, guests, and supervisors. Vision occurs continuously with the most common visual functions being those of near and color vision and depth perception. Must be able to bend, stoop, squat and stretch to fulfill cleaning tasks occasionally. Must have finger dexterity to be able to operate office equipment such as computers, printers, 10-key adding machine, multi-line touch tone phone, filing cabinets, FAX machines, photocopiers, dolly, and other office equipment as needed. Ability to work primarily with fingers to pick, pinch, type and carry out substantial movements (motions) of the wrists and hands as well. EDUCATION High school or equivalent education required. Bachelor's degree and/or equivalent level of education EXPERIENCE Front desk operations experience required. Three to five years of management experience required. Knowledgeable of loyalty programs, brand standards and hospitality industry systems preferred. LICENSES OR CERTIFICATIONS Ability to provide and maintain a valid driver's license as the position may require the operation of motorized and electric vehicles.

Manages floor operations to achieve service excellence with a focus on customer service, staff leadership, performance management and development. Achieves the overall goals of the organization through effective workforce and inventory cost control. This position reports directly to either an Operations Director or Director, Event Technology at locations producing greater than three million dollars in revenue. **Key Job Responsibilities** _Operations Management_ - Manages the daily floor activities and workflow of technicians to ensure that all equipment and services are delivered on time, in good working condition and as specified by clients and the hotel. - Provides direct supervision of team members including scheduling and time keeping. - Ensures that billing is reviewed and approved by clients, and advises the Director and/or Sales Manager of any potential challenges. - Ensures that daily equipment sheets are updated and properly completed. - Manages inventory control procedures to maintain proper inventory levels while also maintaining safety, security, and quality assurance of equipment. - Attends BEO, Pre-Cons, and pre-production meetings as needed. - Delegates tasks as appropriate. _Customer Service_ - Reviews quotes and provides recommendations for cost efficiencies in accordance with the company's standard operating procedures. - Supervises and mentors operational staff to ensure client satisfaction and revenue maximization via onsite upselling. - Provides outstanding customer service by establishing excellent working relationships with internal and external clients, team members, neighboring Encore properties and all vendors. Mentors Technicians to also provide this superior level of customer service. - Meets with guests' onsite to ensure that their needs are met and the equipment setup is working properly. - Portrays a polished, professional image according to the guidelines in the Employee Guide and/or hotel standards and ensures the team adheres to the same standards. _People Development & Training_ - Promotes and reinforces a positive working environment centered on Encore core values. - Hire, develop, lead and motivate a talented team of technicians and operational support staff. - Promote and drive professional development and training efforts to improve overall business acumen, technical knowledge and service to the field. - Manage human resource related issues including performance management, salary administration and training and development. - Effectively utilizes applicable company computer systems and software programs and ensure team members are properly trained. - Registers and recommends team members for additional training opportunities as needed. **Job Qualifications** - High School Diploma is required. Bachelor's degree is preferred. - 4+ years of audio visual and customer service/hospitality experience including 2+ years of supervisory experience. - Experience leading workflow and team members. - Working knowledge of audio visual equipment in a live show environment - Proficiency with the use of computer hardware - Proficiency with computer software and programs, including the Internet and Microsoft Office - Effective leadership abilities and customer satisfaction focus. **Competencies** _Deliver World Class Service_ - Hospitality - Ownership _Do The Right Thing_ - Manages Ambiguity _Drive Results_ - Directs Work - Achieves Goals _See The Big Picture_ - Financial Acumen _Value People_ - Builds Effective Teams **Physical Requirements ** Team members must be able to meet the physical demands outlined below to successfully perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. - Sitting: 2-3 hours per day - Standing: 3-4 hours per day - Walking: 3-4 hours per day - Stooping: 0-1 hour per day - Crawling: 0-1 hour per day - Kneeling: 0-1 hour per day - Bending: 0-1 hour per day - Reaching (above your head): 0-1 hour per day - Climbing: 0-1 hour per day - Grasping: 0-1 hour per day _Lifting Requirements_ - 0 - 15 lbs*: Frequently - 16 - 50 lbs*: Frequently - 51 - 100 lbs: Occasionally - Over 100 lbs: Occasionally _Carrying Requirements_ - 0 - 15 lbs*: Frequently - 16 - 50 lbs*: Frequently - 51 - 100 lbs: Occasionally - Over 100 lbs: Occasionally _Auditory/Visual Requirements_ - Close Vision: Frequently - Distance Vision: Frequently - Color Vision: Frequently - Peripheral Vision: Occasionally - Depth Perception: Frequently - Hearing: Continuously _Pushing/Pulling Requirements_ - 0 - 15 lbs*: Frequently - 16 - 50 lbs*: Frequently - 51 - 100 lbs*: Occasionally - Over 100 lbs: Occasionally Note: The physical requirements marked with an asterisk () indicate activities performed without assistance.* Team members must be able to meet the physical demands above in order to successfully perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. **Work Environment** _Hotel_ Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio-visual equipment and electrical components and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends, and holidays. Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area. The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned. Salary Pay Range: $77,968.00 - $88,702.00 The compensation offered for this role is determined based on the qualifications outlined in the job posting for the specified location. Final compensation is based on a number of factors including location, travel, relevant work experience, or particular skills and expertise. In addition, some positions may be eligible for other compensation such as potential overtime, bonuses or incentives. Encore is committed to providing the best benefits options for our employees and families. Click here to view the benefits options for our employees worldwide. We pride ourselves on cultivating a welcoming culture where every individual is celebrated for their unique strengths and differences. Click here to view details on our commitment to inclusivity and belonging. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.

Steeped in rich history and surrounded by the most iconic institutions of our nation, The Hay-Adams is the downtown Washington, D.C. hotel for discerning guests. Enveloped by views of the White House, St. John's Church, and the scenic Lafayette Park, the 5-star accommodations at The Hay-Adams are the embodiment of refined residence. Marked by Washington, D.C.'s most accommodating amenities and dedicated services, The Hay-Adams is the boutique hotel of choice for the modern luxury traveler. The Hay-Adams offers an exceptional guest experience that goes beyond a good night's sleep. Position Scope The Rooms Division Manager plans, organizes, develops, coordinates, executes and administers all aspects of the Room Division department to achieve optimal operational service excellence and financial results. Essential Duties & Responsibilities 1.The Hay Adams Handbook, the departmental Standard Operating Manual and our policies and procedures are part of this Job Description. 2.Collaborates as an Executive Committee member to ensure the highest possible guest satisfaction and operational effectiveness within The Front Office and Housekeeping departments. 3.Accountable for the Quality Assurance efforts within the Rooms Division. Participates in regular walk throughs and identifies corrective measures as they pertain to housekeeping cleanliness and maintenance. 4.Provide strong leadership and is readily accessible to staff. Manage the interviewing, scheduling, training, development, empowerment, coaching and counseling of staff. Conduct performance and salary reviews and recommend discipline and termination of staff when necessary. 5.Conducts team and individual training and coaching on pertinent knowledge, technical skills, leadership development and the various components of the Hay Adams Standards of Excellence. 6.Leads daily arrivals meetings with rooms division managers to ensure that room blocks, amenities, guest preferences and special requests are all properly anticipated and communicated to departments. Inspects VIP rooms. 7.Ensure that all guest's requests, concerns and glitches are recorded and responded to within 24 hours in an appropriate fashion. 8.Manage operating expenses to minimize costs while maintaining excellent guest services. Takes an active role in developing the Rooms Division budget, responsible for all forecasting and financial planning of both departments. This to include producing accurate and timely schedules and all payroll related administrative tasks. Ensure regular inventories are completed of all operating supplies. 9.Oversee work of contracted labor (e.g. night cleaners, laundry, valet parking) and makes recommendations regarding quality, efficiency and service levels. 10.Manage the Front Office upselling program, encouraging participation and growth. 11.Ensure daily detailed inspection of guest rooms, public space and back of the house. Ensure compliance with the hotel's Standards of Excellence, health/sanitation standards and regulations, to achieve a high level of maintenance, cleanliness and guest satisfaction. 12.Refer and follow up on maintenance issues with Engineering to protect hotel assets, ensuring a safe, accident-free environment for guests and employees. 13.Responsible for the proper administration of the Local 25 Union Contract, with regards to scheduling, payroll, hiring, discipline and dispute resolution. 14.Responsible for execution of the Rooms MIT program. 15.Continuously review current standards, property and industry wide, and makes recommendations for review or change. 16.Perform other functions as required and directed. Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Supervisory Responsibilities Manages Assistant Managers, MITS, Concierge, Bell and Doormen, Lobby Greeter, Housekeeping Managers, Housekeepers, House persons, Lobby Attendants and Linen Room Attendants and Contractors. Must be able to communicate instructions effectively to staff members and create a positive work environment. Education and Experience A bachelor's degree preferred. Minimum five years management experience with at least five years combined Front Office and Housekeeping management experience in a luxury property. Have working knowledge of federal, state and local laws governing equal employment opportunity and civil rights, occupational safety and health, wage and hour issues, and labor relations (e.g. Equal Pay Act). Must be able to analyze relevant data. Language Skills Must be able to speak, read, write and understand the primary language used in the workplace. Be able to effectively present information to customers, clients and other employees within the organization. Mathematical Skills Must possess the ability to add, subtract, multiply and divide in all units of measurement, using whole numbers, common fractions and decimals. Must have the ability to compute, ratio and percentages, and draw and interpret bar charts. Reasoning Ability Ability to conceptualize, create and carry out detailed written or verbal instruction. Must be able to work with minimum supervision. Physical Ability To complete the duties of the job, the employee will be required to reach with hands and arms and often stoop, kneel, crouch or crawl to complete inspection tasks. There will be frequent walking and standing involved with occasional sitting. Must be able to lift up to 50lbs occasionally. Must have finger dexterity to operate office equipment such as adding machines, computers, printers, multi-line touch tone phones, filing cabinets, fax machines, photocopiers. Standards of Conduct: The high ethical standards of The Hay-Adams must be upheld by all members of the company. The policies relative to press relations, equal opportunity, discrimination, sexual harassment, vendor relations, etc., stated in the employee handbook and manuals are inviolable. We pride ourselves on providing a professional caring atmosphere for clients and all fellow employees and will achieve this goal through responsible actions. The Hay-Adams is proud to be an equal opportunity workplace dedicated to pursuing and hiring diverse professionals. Equal Opportunity Employer/Veterans/Disabled

Job Details On-Site Education Level: High School Salary Range: $27.47 - $31.23 Hourly Travel Percentage: Negligible Job Shift: Day Job Category: Transportation Description Job Description Blue Room is an established locally owned portable toilet rental and service company located in Pasco, WA. We are committed to providing fast, high-quality service to the greater Columbia Basin region. Our service areas are specific to the Tri-City, Burbank, Benton City, Prosser, Connell, and Franklin County areas. We provide portable toilet rental service for all types of events e.g. backyard barbeques, special events, agriculture or contractor sites. We are currently looking for an experienced full-time Septic Truck Driver Lead, Class B minimum with at least 3 years of driving experience. The individual in this position must be able to provide quality customer service, be responsible to keep portable toilets cleaned and sanitary, lift up to 50lbs, be a team player, have a great attitude and excellent attendance. Driver leads ensure their Driver Team meets and exceeds company expectations and encourages continuous improvement. This individual must have a clean driving record for the past 5 years. Tasks: * Ensure that the drivers are meeting expectations by following up on the drivers' daily functions on a weekly/monthly basis * Observe drivers pre and post-trip daily * Do route audits to ensure that the driver's route books are in order and routed in the most efficient way possible * Do ride a longs to ensure that the driver is meeting the company's standards * Do spot checks weekly, on the mileage sheet to ensure that the drivers are capturing mileage and hours * Do vehicle inspections bi-weekly to ensure trucks are kept clean and washed weekly * Will be trained and proficient on how to handle a moving accident/safety incident. Will know what details to record, how to complete the necessary documentation (external and internal documents), and to see the process all the way through to the completion * Continuously meet driver expectations and requirements * Operate trucks and equipment in accordance with company procedures and standards * Comply with all safety standards and requirements * Report any Safety or quality concerns to the supervisor * Maintain all CDL driver qualifications * Maintain a current and valid CDL * Tanker endorsement required * Have a current Medical Card * Contact Customer Service Representative (CSR) with any immediate concerns, so customer can be contacted to resolve issue * As needed: talk to and discuss with Customers about service opportunities or concerns Working Conditions and Physical Demands: * ·Typically performed in the field, which requires travel daily from site to site * The position involves work outdoors on a year-round basis and is subject to extreme weather conditions. * ·May be exposed to waste, including blood-borne pathogens, insects, animals and other exterior hazards. * ·The noise level is moderate to loud. * ·Sit, stand, walk, bend, reach with arms and hands at or above shoulders, kneel and stretch, and the ability to climb into or exit a truck and/or other equipment. * ·Lift, push, carry and pull materials and objects weighing up to 50 lbs. on a routine basis, and up to 90 lbs. as needed using proper lifting techniques. The shift is Monday through Friday, with some weekends. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. EOE, including disability/vets. Qualifications Experience: * Driving: 3 years (Preferred) License/Certification: * Driver Lead requires-CDL A or B (A Preferred) * Tanker endorsement required

Job DescriptionBenefits: Bonus based on performance Free uniforms Training & development Opportunity for advancement Paid time off Profit sharing Please check on qualifications before applying! We are seeking a motivated and detail-oriented Operations Manager to join our dynamic team. In this role, you will support the COO in overseeing daily operations, ensuring efficiency, and driving productivity. The ideal candidate will possess strong leadership skills, excellent communication abilities, and a commitment to fostering a positive work environment. Responsibilities Assist in the development and implementation of operational strategies to enhance productivity and efficiency. Monitor daily operations and ensure compliance with company policies and procedures. Coordinate with various departments to streamline processes and improve overall performance. Provide training and support to team members, promoting professional growth and development. Analyze operational data to identify trends, area for improvement, and implement corrective actions as necessary. Prepare reports on operational performance for management review. Foster a culture of safety, quality, and continuous improvement within the team. Essential Qualifications: Background in hotel and resort operations: Experience in the hospitality or spa industry, with a deep understanding of spa treatments, services, and products. Leadership and Team Management: Proven leadership skills, with the ability to motivate and manage a diverse team of staff members, including therapists, estheticians, and receptionists. Business and Financial Acumen: Strong financial management skills, including budgeting, payroll management, and analyzing revenue reports. Knowledge of marketing strategies and inventory control is also beneficial. Communication and Customer Service Skills: Excellent communication and customer service skills, with the ability to handle customer concerns professionally and manage team dynamics effectively. Health and Safety Knowledge: Familiarity with local health codes and safety regulations to ensure compliance and maintain a clean, licensed spa environment. Adaptability and Problem-Solving: Ability to remain calm under pressure, address problems quickly, and implement effective solutions. Preferred Qualifications: Hospitality and food service management Experience: Previous experience in managing hospitality operations, particularly in a resort setting. Project Management Skills: Ability to oversee projects related to spa renovations, new service launches, or operational improvements. Data Analysis: Familiarity with data analysis tools to monitor operational efficiency and customer satisfaction metrics. Certifications: Relevant certifications in spa management or hospitality operations. Personal Qualities: Passion for the Industry: A genuine passion for the spa and wellness industry. Collaborative Mindset: Ability to work collaboratively with other departments to ensure seamless operations across the resort. Continuous Learning: Commitment to ongoing learning and professional development in spa operations and management. Education: Bachelor's Degree: A bachelor's degree in Hospitality Management, Business Administration, or a related field is preferred.

Job Description Mistequa Casino Hotel is located in the beautiful community of Chewelah, Washington. With a recently built hotel, Mistequa is the destination spot in Eastern Washington for skiing (the 49-degree ski resort is just 15 miles away) and golfing (the Chewelah golf course offers 27 holes that challenges the most experienced golfer). In addition, Mistequa is surrounded by lakes, mountains, and opportunities for all those that simply love the outdoors. And do not forget the excellent gaming experience at the Mistequa Casino! We are seeking a dynamic and experienced Operations Manager for our Hotel. The right person will be able to oversee all aspects of the hotel operations. The ideal candidate will possess strong leadership skills, a passion for hospitality, and a commitment to providing exceptional guest experiences. This role requires a strategic thinker who can manage staff effectively while ensuring the hotel operates smoothly and profitably. Duties Lead and manage all hotel departments, including the front desk, housekeeping, maintenance, and sales. They must also work closely with the Food and Beverage Manager to ensure that all goals and objectives are met. Develop and implement operational policies and procedures to enhance guest satisfaction and improve efficiency in line with the goals and mission of the Mistequa Casino Hotel. Supervise staff recruitment, training, and performance management to foster a positive work environment. Oversee revenue management strategies to maximize profitability while maintaining high occupancy rates. Ensure compliance with health and safety regulations as well as company policies. Manage guest services to ensure all guests receive outstanding service during their stay. Address guest complaints and feedback promptly to enhance overall satisfaction. Collaborate with various department managers promote the hotel through various events and channels. Be able to analyze financial reports to assess performance and identify areas for improvement. Experience Must have proven managerial and supervisory skills, preferably in the hospitality environment. Strong background in supervising staff and managing diverse teams. Knowledge of revenue management techniques and strategies for maximizing profitability. Excellent customer service skills with a focus on guest satisfaction. Familiarity with front desk operations, hotel management software, and strong skills using Microsoft Office are preferred. A passion for hospitality and a commitment to creating memorable experiences for guests. Education Bachelor's degree in hotel management, business administration or related field is preferred. Additionally, three to five years of experience or any combination of education and experience that displays knowledge and skills to perform successfully in this position. Benefits and Pay Mistequa Casino Hotel offers excellent pay and benefits. The starting salary for this position is $65,000. Determination of actual salary will be based on experience, skills, and education. Benefits include Paid Time Off (PTO), medical, vision, dental and life insurance, 401K, and many employee discounts. The position requires working in person. Selected candidates must be able to obtain a gaming license that includes a background check and UA testing (not THC). For more information or an application, please contact ***************, Careers - Mistequa Casino Hotel or Mistequa Casino Hotel Jobs - Spokane Tribe of Indians.

Property Description The Historic Davenport Hotel, Autograph Collection is a prestigious, iconic hotel located in Spokane, Washington, offering exciting job opportunities for hospitality professionals seeking to be part of a historic and renowned team. Joining our team means becoming part of a renowned hospitality brand known for its commitment to exceptional guest service and unmatched elegance. The hotel boasts a rich history, stunning architecture, and luxurious amenities, making it a sought-after destination for both business and leisure travelers. As a team member, you will have the opportunity to work in a unique and historic environment, providing outstanding service to guests from all over the world. The Historic Davenport Hotel values professional growth and development, offering opportunities for advancement within the organization. Join our team and be part of a rewarding and fulfilling career in the hospitality industry, where your skills and dedication will be recognized and rewarded in a truly special setting. Overview The Event Sales is responsible for selling and servicing events for in-house groups as well as outside clients. The primary focus is to sell Banquet Food and Beverage with other responsibilities including menu planning, agenda setting and hotel meeting services. Other duties will include reviewing contracts and facilitating communication before, during and post event with hotel staff to ensure a high level of service. The Catering Manager will also contribute to site inspections, maintaining strong customer relationships and working as a team member with the sales and catering staff. Qualifications · Bachelor's degree and/or 2+ years of hotel sales experience. · 1 year food and beverage experience. · Strong understanding of negotiation and interpretation of contracts. · Developed business communication skills, both written and verbal. · Understanding/knowledge of Microsoft office. · Confident and professional appearance. · Proactive sales approach, assertive and fast paced, driven to succeed. · Execute and support Hotel Customer Service Standards and Hotel's Brand Standards. · Understanding of respective market segment, competitor's strengths, weaknesses, economic trends, supply and demand. · Work well under pressure. · Time management skills. Being able to work on multiple projects with desired outcome for each. · Ability to communicate effectively with public and other employees. · Creativity in designing events. · Working knowledge of banquet department (sets, AV equipment, scheduling, menu planning). · Ability to design menus in conjunction with the culinary department to maximize operating profit. · Experience with major Hospitality Sales CRM system, i.e. Delphi, Daylight and/or brand CRM such as Marriott CI/TY or Starwood ISAC is preferred. Benefits Davidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US. A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners' mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company. In keeping with the company's heritage of delivering value, Davidson is comprised of four highly specialized operating verticals: Davidson Hotels, Pivot, Davidson Resorts and Davidson Restaurant Group. In keeping with the company's heritage of delivering value to its owners and team members, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families. Multiple Tiers of Medical Coverage Dental & Vision Coverage 24/7 Teledoc service Free Maintenance Medications Pet Insurance Hotel Discounts Tuition Reimbursement Paid Time Off (vacation, sick, bereavement, and Holidays). 401K Match Working at Davidson is like nowhere else. It's less of a job, more of a calling. It's part career, part revolution. Because whatever you do here, you play a part in helping redefine the way quality hospitality is delivered to our guests, our clients, our partners, and each other. EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation Davidson Hospitality is a drug free workplace. Pre-employment drug test and background check required. We participate in E-Verify. Salary Range USD $52,000.00 - USD $62,000.00 /Yr.

Job DescriptionWe're looking for a houseperson with excellent people skills who is motivated and attentive to provide our guests with a memorable experience at our hotel. We need a multi-talented individual who can perform a variety of tasks. Responsibilities include keeping hotel public areas clean such as hallways, meeting rooms, and lobbies. You will also make deliveries to guest rooms for guest-requested items such as amenities, rollaway beds, cribs, bedding, and completing any special projects as directed by housekeeping managers. Our ideal candidate has one or more years of previous experience in a houseperson or housekeeping role, and a strong commitment to excellent customer service. If this sounds like an exciting opportunity, please apply now!Compensation: $18 - $19 hourly Responsibilities: Begin each shift by visiting assigned floors and collect trash, dirty linen, and other materials as instructed by management Maintain the cleanliness of the guest rooms and hallways, as well as the lobby and other workspaces Anticipate, listen intently, and respond quickly to visitors' requirements to provide the best quality of service Bring requested supplies, such as rollaway beds, cribs, and blankets, to guest rooms Transport clean linen to the housekeeping storage rooms and replenish linen supplies on each floor Qualifications: Solid work ethic and excellent organizational, time management, and communication skills Good understanding of cleaning techniques and products At least 1 year of experience as a houseperson or housekeeper preferred Proven customer service experience with a strong guest-focused mentality High school diploma, GED, or equivalent About Company The Inn at Gig Harbor brings a cozy and relaxing ambiance and outstanding service combined with the adventurous style of the Pacific Northwest. The Inn’s premier location positions you just 10 minutes from waterfront dining, harbor activities, and the Gateway to the Olympic Peninsula. This quaint, mile-long harbor town blends water, arts, nature, history, food, and spirits in a way that will make you never want to leave.

We are hiring for an ER Director of Nursing in a Hospital emergency room. This position is with a very reputable and well-known hospital in Vancouver WA. Your responsibilities encompass leading and overseeing the nursing staff, ensuring quality patient care, managing resources, and fostering a collaborative environment within the emergency department. Clinical Leadership & Patient Care: Ensuring adherence to clinical protocols and best practices: This includes ensuring that all ED RNs, triage nurses, and support staff follow established protocols and best practices. Advising medical staff and administrators: Provide guidance on patient care, clinical best practices, and strategies to improve patient outcomes. Mentoring and developing nursing staff: Support the growth and development of nursing staff through training, education, and performance evaluations. Driving quality improvement initiatives: Identify areas for improvement in patient care and implement strategies to enhance quality and safety. Administrative & Operational Responsibilities: Managing budgeting, staffing, and operational efficiency: Effectively manage resources, including staffing, budget, and equipment, to ensure efficient and effective operations. Fostering strong physician relations: Build and maintain positive relationships with physicians to ensure effective collaboration and communication. Ensuring compliance with regulatory standards: Stay informed about and ensure compliance with all relevant regulations and standards. Strategic planning: Develop and implement strategic plans for the ER nursing department to meet the evolving needs of the hospital and the community. Hiring and Onboarding: Participate in the hiring and onboarding of new nursing staff. Performance Evaluation: Conduct performance evaluations and provide feedback to nursing staff. Conflict Resolution: Address and resolve conflicts between the nursing staff and with other departments. Training and Education: Develop and implement training programs for nursing staff to ensure competency and best practices. Monitoring and Assessing Nurse Performance: Regularly track and assess nurse performance through various metrics and outcomes. Education- Must have an MBA Equal Opportunity Employer

Manages floor operations to achieve service excellence with a focus on customer service, staff leadership, performance management and development. Achieves the overall goals of the organization through effective workforce and inventory cost control. This position reports directly to either an Operations Director or Director, Event Technology at locations producing greater than three million dollars in revenue. Key Job Responsibilities Operations Management * Manages the daily floor activities and workflow of technicians to ensure that all equipment and services are delivered on time, in good working condition and as specified by clients and the hotel. * Provides direct supervision of team members including scheduling and time keeping. * Ensures that billing is reviewed and approved by clients, and advises the Director and/or Sales Manager of any potential challenges. * Ensures that daily equipment sheets are updated and properly completed. * Manages inventory control procedures to maintain proper inventory levels while also maintaining safety, security, and quality assurance of equipment. * Attends BEO, Pre-Cons, and pre-production meetings as needed. * Delegates tasks as appropriate. Customer Service * Reviews quotes and provides recommendations for cost efficiencies in accordance with the company's standard operating procedures. * Supervises and mentors operational staff to ensure client satisfaction and revenue maximization via onsite upselling. * Provides outstanding customer service by establishing excellent working relationships with internal and external clients, team members, neighboring Encore properties and all vendors. Mentors Technicians to also provide this superior level of customer service. * Meets with guests' onsite to ensure that their needs are met and the equipment setup is working properly. * Portrays a polished, professional image according to the guidelines in the Employee Guide and/or hotel standards and ensures the team adheres to the same standards. People Development & Training * Promotes and reinforces a positive working environment centered on Encore core values. * Hire, develop, lead and motivate a talented team of technicians and operational support staff. * Promote and drive professional development and training efforts to improve overall business acumen, technical knowledge and service to the field. * Manage human resource related issues including performance management, salary administration and training and development. * Effectively utilizes applicable company computer systems and software programs and ensure team members are properly trained. * Registers and recommends team members for additional training opportunities as needed. Job Qualifications * High School Diploma is required. Bachelor's degree is preferred. * 4+ years of audio visual and customer service/hospitality experience including 2+ years of supervisory experience. * Experience leading workflow and team members. * Working knowledge of audio visual equipment in a live show environment * Proficiency with the use of computer hardware * Proficiency with computer software and programs, including the Internet and Microsoft Office * Effective leadership abilities and customer satisfaction focus. Competencies Deliver World Class Service * Hospitality * Ownership Do The Right Thing * Manages Ambiguity Drive Results * Directs Work * Achieves Goals See The Big Picture * Financial Acumen Value People * Builds Effective Teams Physical Requirements Team members must be able to meet the physical demands outlined below to successfully perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * Sitting: 2-3 hours per day * Standing: 3-4 hours per day * Walking: 3-4 hours per day * Stooping: 0-1 hour per day * Crawling: 0-1 hour per day * Kneeling: 0-1 hour per day * Bending: 0-1 hour per day * Reaching (above your head): 0-1 hour per day * Climbing: 0-1 hour per day * Grasping: 0-1 hour per day Lifting Requirements * 0 - 15 lbs*: Frequently * 16 - 50 lbs*: Frequently * 51 - 100 lbs: Occasionally * Over 100 lbs: Occasionally Carrying Requirements * 0 - 15 lbs*: Frequently * 16 - 50 lbs*: Frequently * 51 - 100 lbs: Occasionally * Over 100 lbs: Occasionally Auditory/Visual Requirements * Close Vision: Frequently * Distance Vision: Frequently * Color Vision: Frequently * Peripheral Vision: Occasionally * Depth Perception: Frequently * Hearing: Continuously Pushing/Pulling Requirements * 0 - 15 lbs*: Frequently * 16 - 50 lbs*: Frequently * 51 - 100 lbs*: Occasionally * Over 100 lbs: Occasionally Note: The physical requirements marked with an asterisk () indicate activities performed without assistance.* Team members must be able to meet the physical demands above in order to successfully perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work Environment Hotel Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio-visual equipment and electrical components and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends, and holidays. Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area. The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.

Mistequa Casino Hotel is located in the beautiful community of Chewelah, Washington. With a recently built hotel, Mistequa is the destination spot in Eastern Washington for skiing (the 49-degree ski resort is just 15 miles away) and golfing (the Chewelah golf course offers 27 holes that challenges the most experienced golfer). In addition, Mistequa is surrounded by lakes, mountains, and opportunities for all those that simply love the outdoors. And do not forget the excellent gaming experience at the Mistequa Casino! We are seeking a dynamic and experienced Operations Manager for our Hotel. The right person will be able to oversee all aspects of the hotel operations. The ideal candidate will possess strong leadership skills, a passion for hospitality, and a commitment to providing exceptional guest experiences. This role requires a strategic thinker who can manage staff effectively while ensuring the hotel operates smoothly and profitably. Duties Lead and manage all hotel departments, including the front desk, housekeeping, maintenance, and sales. They must also work closely with the Food and Beverage Manager to ensure that all goals and objectives are met. Develop and implement operational policies and procedures to enhance guest satisfaction and improve efficiency in line with the goals and mission of the Mistequa Casino Hotel. Supervise staff recruitment, training, and performance management to foster a positive work environment. Oversee revenue management strategies to maximize profitability while maintaining high occupancy rates. Ensure compliance with health and safety regulations as well as company policies. Manage guest services to ensure all guests receive outstanding service during their stay. Address guest complaints and feedback promptly to enhance overall satisfaction. Collaborate with various department managers promote the hotel through various events and channels. Be able to analyze financial reports to assess performance and identify areas for improvement. Experience Must have proven managerial and supervisory skills, preferably in the hospitality environment. Strong background in supervising staff and managing diverse teams. Knowledge of revenue management techniques and strategies for maximizing profitability. Excellent customer service skills with a focus on guest satisfaction. Familiarity with front desk operations, hotel management software, and strong skills using Microsoft Office are preferred. A passion for hospitality and a commitment to creating memorable experiences for guests. Education Bachelor's degree in hotel management, business administration or related field is preferred. Additionally, three to five years of experience or any combination of education and experience that displays knowledge and skills to perform successfully in this position. Benefits and Pay Mistequa Casino Hotel offers excellent pay and benefits. The starting salary for this position is $65,000. Determination of actual salary will be based on experience, skills, and education. Benefits include Paid Time Off (PTO), medical, vision, dental and life insurance, 401K, and many employee discounts. The position requires working in person. Selected candidates must be able to obtain a gaming license that includes a background check and UA testing (not THC). For more information or an application, please contact ***************, Careers - Mistequa Casino Hotel or Mistequa Casino Hotel Jobs - Spokane Tribe of Indians.

Manages floor operations to achieve service excellence with a focus on customer service, staff leadership, performance management and development. Achieves the overall goals of the organization through effective workforce and inventory cost control. This position reports directly to either an Operations Director or Director, Event Technology at locations producing greater than three million dollars in revenue. Key Job Responsibilities Operations Management • Manages the daily floor activities and workflow of technicians to ensure that all equipment and services are delivered on time, in good working condition and as specified by clients and the hotel. • Provides direct supervision of team members including scheduling and time keeping. • Ensures that billing is reviewed and approved by clients, and advises the Director and/or Sales Manager of any potential challenges. • Ensures that daily equipment sheets are updated and properly completed. • Manages inventory control procedures to maintain proper inventory levels while also maintaining safety, security, and quality assurance of equipment. • Attends BEO, Pre-Cons, and pre-production meetings as needed. • Delegates tasks as appropriate. Customer Service • Reviews quotes and provides recommendations for cost efficiencies in accordance with the company's standard operating procedures. • Supervises and mentors operational staff to ensure client satisfaction and revenue maximization via onsite upselling. • Provides outstanding customer service by establishing excellent working relationships with internal and external clients, team members, neighboring Encore properties and all vendors. Mentors Technicians to also provide this superior level of customer service. • Meets with guests' onsite to ensure that their needs are met and the equipment setup is working properly. • Portrays a polished, professional image according to the guidelines in the Employee Guide and/or hotel standards and ensures the team adheres to the same standards. People Development & Training • Promotes and reinforces a positive working environment centered on Encore core values. • Hire, develop, lead and motivate a talented team of technicians and operational support staff. • Promote and drive professional development and training efforts to improve overall business acumen, technical knowledge and service to the field. • Manage human resource related issues including performance management, salary administration and training and development. • Effectively utilizes applicable company computer systems and software programs and ensure team members are properly trained. • Registers and recommends team members for additional training opportunities as needed. Job Qualifications • High School Diploma is required. Bachelor's degree is preferred. • 4+ years of audio visual and customer service/hospitality experience including 2+ years of supervisory experience. • Experience leading workflow and team members. • Working knowledge of audio visual equipment in a live show environment • Proficiency with the use of computer hardware • Proficiency with computer software and programs, including the Internet and Microsoft Office • Effective leadership abilities and customer satisfaction focus. Competencies Deliver World Class Service • Hospitality • Ownership Do The Right Thing • Manages Ambiguity Drive Results • Directs Work • Achieves Goals See The Big Picture • Financial Acumen Value People • Builds Effective Teams Physical Requirements Team members must be able to meet the physical demands outlined below to successfully perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Sitting: 2-3 hours per day • Standing: 3-4 hours per day • Walking: 3-4 hours per day • Stooping: 0-1 hour per day • Crawling: 0-1 hour per day • Kneeling: 0-1 hour per day • Bending: 0-1 hour per day • Reaching (above your head): 0-1 hour per day • Climbing: 0-1 hour per day • Grasping: 0-1 hour per day Lifting Requirements • 0 - 15 lbs*: Frequently • 16 - 50 lbs*: Frequently • 51 - 100 lbs: Occasionally • Over 100 lbs: Occasionally Carrying Requirements • 0 - 15 lbs*: Frequently • 16 - 50 lbs*: Frequently • 51 - 100 lbs: Occasionally • Over 100 lbs: Occasionally Auditory/Visual Requirements • Close Vision: Frequently • Distance Vision: Frequently • Color Vision: Frequently • Peripheral Vision: Occasionally • Depth Perception: Frequently • Hearing: Continuously Pushing/Pulling Requirements • 0 - 15 lbs*: Frequently • 16 - 50 lbs*: Frequently • 51 - 100 lbs*: Occasionally • Over 100 lbs: Occasionally Note: The physical requirements marked with an asterisk () indicate activities performed without assistance.* Team members must be able to meet the physical demands above in order to successfully perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work Environment Hotel Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio-visual equipment and electrical components and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends, and holidays. Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area. The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.