Hotel Houseperson
Hotel director job in Rock Hill, SC
The Houseman is responsible for supporting the housekeeping department by ensuring that all public areas, guest rooms, and hotel facilities are clean, well-maintained, and fully stocked. This role involves assisting room attendants, handling guest requests, and maintaining the overall cleanliness and orderliness of the hotel.
Key Responsibilities
1. Public Area Maintenance
o Clean and maintain all public areas of the hotel, including lobbies, hallways, restrooms, and meeting rooms.
o Sweep, mop, vacuum, and polish floors as needed to maintain a high standard of cleanliness.
o Empty trash bins and ensure all public spaces are free of debris and clutter.
o Restock restroom supplies such as soap, paper towels, and toilet paper.
2. Support for Room Attendants
o Assist room attendants by delivering linens, towels, and cleaning supplies to guest rooms.
o Collect dirty linens and towels from guest rooms and transport them to the laundry area.
o Replenish housekeeping carts with necessary supplies at the start and end of each shift.
o Help with making beds and other cleaning tasks as needed during high-occupancy periods.
3. Guest Interaction
o Respond promptly to guest requests for additional items, such as extra towels, pillows, or toiletries.
o Assist guests with luggage or other needs as they arise, ensuring a positive guest experience.
o Maintain a friendly and professional demeanor when interacting with guests.
4. Safety and Security
o Follow all safety procedures and guidelines, including proper handling of cleaning chemicals.
o Ensure that all equipment and supplies are stored safely and securely.
o Report any maintenance issues, safety hazards, or security concerns to hotel management immediately.
5. General Duties
o Assist with setting up and breaking down meeting rooms and event spaces as required.
o Work closely with other team members to ensure smooth and efficient operations.
o Adhere to the hotel's standards for cleanliness, guest service, and operational efficiency.
Other Duties as assigned to meet the needs of the property.
Qualifications:
· High school diploma or equivalent.
· Previous experience in a similar role within a hotel or hospitality environment is preferred.
· Strong attention to detail and a commitment to maintaining high standards of cleanliness.
· Good communication skills and a customer service-oriented attitude.
· Ability to work independently and manage multiple tasks efficiently.
· Physical ability to lift and move heavy objects (up to 50 lbs.) and stand for extended periods.
Working Conditions:
· Flexible working hours, including weekends and holidays.
· Physical stamina is required for lifting, bending, and long periods of standing.
Benefits:
· Competitive salary.
· Employee discounts on hotel stays.
· Opportunities for career advancement within the hotel.
The statements in this job description are intended to represent key duties and the level of work being performed. They are not intended to be ALL responsibilities of the job.
Crossroads Hospitality, LLC is an Equal Opportunity/Affirmative Action Employer, and encourages women, minorities, individuals with disabilities, and protected veterans to apply.
View all jobs at this company
Hotel General Manager
Hotel director job in Columbia, SC
We are seeking a positive, friendly, and experienced Hotel General Manager to organize and oversee daily operations of our facilities. As the Hotel Manager, you will provide strategic direction for the company and supervise the activities of our diverse workforce.
The Hotel Manager will be involved in every aspect of the hotel operations, from dealing with customer complaints to strategizing and preparing reports. The Hotel Manager must possess excellent communication skills and remain focused on ensuring both positive customer experiences and positive team/employee experiences. The ideal candidate is a team player as well as an effective leader, capable of leading by example and fostering a climate of cooperation and teamwork.
Responsibilities
Oversee the work of all employees and set clear objectives
Hire qualified personnel according to standards set forth by the company
Organize and coordinate operations and allocate responsibilities to ensure maximum efficiency
Manage budgets and expenses, analyze and report on financial information
Develop and implement a strong marketing strategy to promote the hotels services
Communicate with customers when appropriate
Resolve issues that arise with maintenance, equipment, and renovations
Collaborate with outside entities including suppliers, vendors, event planners, and travel agencies
Conduct regular inspections of the facility and uphold strict compliance with health and safety standards
Qualifications
Proven experience as a Hotel Manager is preferred
Familiarity with hospitality industry standards
Proficiency in English; knowledge of additional languages is a plus
Well-versed in hotel management best practices and relevant laws/guidelines
Ability to resolve issues with a customer-focused orientation
An outgoing personality
Excellent communication skills
Strong organizational and time-management skills
Bachelors degree in Hospitality Management, Business Administration, or relevant field is preferred
Director of Rooms
Hotel director job in North Augusta, SC
Requirements
Qualifications
Bachelor's degree in hospitality management or related field preferred.
5+ years of Rooms Division leadership experience in a full-service or luxury hotel.
Strong leadership, communication, and organizational skills.
Proven ability to manage budgets, improve guest satisfaction, and lead large teams.
Proficiency in PMS systems (e.g., Opera, Maestro, OnQ) and other hotel operations software.
Ability to work flexible hours, including weekends and holidays.
Hotel Maintenance
Hotel director job in Charleston, SC
An inspiring career awaits you! The Kessler Collection is a portfolio of luxury boutique hotels, unique restaurants and experiences with a Bohemian twist. The collection's captivating hotels feature curated art, original music, unique architecture and stories around every corner, all located in destinations people want to be. Our mission of inspiring places, intuitive service, and exuberant guests means we are committed to our Grand Performers learning, development, and well-being. We believe people want to be inspired!
Grand Performers in qualifying roles may enjoy a range of benefits, including:
* Marriott Employee Discounts Worldwide
* Medical, Dental, Vision Insurance
* Company-Sponsored Life Insurance
* Short & Long-Term Disability Insurance
* Tuition Reimbursement Program
* 401(K) with Discretionary Company Matching Contributions
* Employee Assistance Program
Responsibilities
JOB SUMMARY
Responsible for repair and maintenance of all physical facilities (both interior and exterior) throughout the hotel property. Responsible for electrical, plumbing, HVAC, painting, drywall repairs, lock repairs, and life safety.
CORE RESPONSIBILITIES
Core duties and responsibilities include the following. Other duties may be assigned.
* Must be able to work Am and Pm (630am to 230pm) (230pm to 1030pm) (6 pm to 2 am)
* Analyze HVAC problems and make repairs.
* Be able to use drain cleaning equipment.
* Repair and replace plumbing piping.
* Maintain pool and pool equipment
* Perform guest room preventive maintenance.
Qualifications
KNOWLEDGE, SKILLS, AND ABILITIES
* Be able to repair drywall
* Plumbing (drain cleaning, repairing pipe leaks installing fixtures)
* Electrical analyze the electrical problem and make repairs
* Analyze HVAC problems and make repairs.
* Understand Life Safety systems
MINIMUM QUALIFICATIONS
* No degree required
* HS Diploma/ GED
* Internet software
* Microsoft word
* Basic Math ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
* Current driver's license
* Work overnight at times
* Ability to read and comprehend simple instruction, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one on one and small group situations to customers or employees of the organization.
* Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
SUPERVISORY RESPONSIBILITIES
* None
WORK ENVIRONMENT / PHYSICAL DEMANDS
The physical demands described herein are representative of those that must be met by an incumbent to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
* Moderate noise
* Work near moving mechanical parts
* Risk of electrical shock
* Wet or humid conditions
* Outdoor weather conditions
* Work in high, precarious
The Kessler Collection is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristic
Posted Min Pay Rate
Posted Max Pay Rate
Auto-ApplyDirector of Rooms - Planters Inn
Hotel director job in Charleston, SC
About Planters Inn and Peninsula Grill
When Planters Inn was built in 1844, it secured the best location of all Charleston hotels. Today, the iconic hotel famously presides over the corner of Market & Meeting Street - the very heart of Historic Charleston, South Carolina.
Planters Inn is South Carolina's only Relais & Châteaux Hotel. Our historic hotel in Charleston is an oasis of beauty and gentility for guests who appreciate luxury, personal space, and added privacy.
In Charleston, S.C., the crown jewel of the dining scene is Peninsula Grill, the beguiling Four-Diamond and Four-Star restaurant hidden amidst a lush moonlit garden in the very heart of the Historic District.
Loved by locals and guests from around the world, Peninsula Grill offers a genuinely resplendent dining experience that pulls out all the stops-a spectacular setting, fresh and delicious cuisine, fantastic service that seamlessly anticipates a guest's wants and needs, an award-winning wine list, a famous signature dessert, and one more ingredient… a bit of enchantment.
JOB OVERVIEW
As the Director of Rooms, you are responsible for all aspects of the rooms operations and providing remarkable experiences for our guests. You must maintain high standards in all aspects of internal and external service and embrace the Crystal Creek Hospitality service culture. You will provide oversight to the Guest Services, Front Desk and Housekeeping, teams. You are responsible for providing support and ongoing training to build the skills and knowledge of your team. You must ensure you and your team members maximize the guest experience by achieving all service standards, maintaining consistent quality of service, exceeding expectations, and efficiently completing departmental objectives.
ESSENTIAL JOB FUNCTIONS
1. Closely monitor front desk/front drive operations including, but not limited to: reservations, check-ins, check-outs, upgrades, room moves, billing, and guest follow-up
2. Manage front desk/front drive team, including, scheduling, labor, payroll, training, team meetings, performance management, hiring, and performance management
3. Manages the daily operation of the Rooms Division
4. Accountable for the labor management and payroll processing of the Rooms division
5. Partners with General Manager and Hotel Manager in product and service enhancement initiatives
6. Accountable for maintaining standards as prescribed by Crystal Creek Hospitality regarding training, employee development and guest expectations
7. Adhere to staffing and budget guidelines
8. Assist in budgeting and monthly planning
9. Attend resume meetings and communicate important knowledge to Front Desk/Valet team
10. Develops training programs to ensure effective results
11. Complete inventory and ordering of office supplies to maintain established par stocks
12. Initiates and maintains effective communication within the division, and between all other departments and associates at property
13. Ensure all Brand and service standards are met and adhered to
14. Protect guest sentiment by representing and promoting the hotel and dealing positively with the public. Follow the LEARN model
15. Work seamlessly and communicate clearly cross-departmentally
16. Promptly answers the telephone and email inquiries from internal and external communication streams. Inputs messages into the computer and advises other associates of special guest needs. Retrieves messages and communicates the content to the guest Retrieves mail, packages and facsimiles or other special items for customers as requested
17. Monitor guest accounts and room inventory
18. Aligned with the culture, values, goals and human resource programs of Crystal Creek Hospitality
19. Always maintain a professional appearance and attitude
20. Comfortable using Property Management Systems and other pertinent software as assigned including by not limited to Control Panel, GXP, Medallia, and applicable MGS applications
21. Greets customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to understand requests, respond with appropriate action and provide accurate information such on outlet hours, special VIP programs, events, etc.
22. Monitor and track Bonvoy Member and VIP pre-arrival communication, arrival experience, in-house communication, departure, and post-travel communication
23. Assist in development and implementation of best practices, policies, and procedures
24. Educated and familiar with local and area recreational, dining, and cultural activities and attractions
25. Follow safety and emergency guidelines, policies and procedures
26. Complete and approve all manual adjustments to revenue
27. Oversee lost and found operations, including inventory management, guest outreach, and shipping
28. Complete miscellaneous tasks as assigned
ABOUT US
Crystal Creek Hospitality is a collection of independently spirited and branded hotels focused on
remarkable hospitality
™. We see every day as an opportunity to enrich the lives of our employees, guests, and communities. Our vision, mission, values and commitments are at the core of every decision we make and every person we hire. No heroes, no egos-just a diverse group of individuals with solid relationships built on a foundation of trust that honors our employees, guests, and investors.
OUR VALUES
We Engage and We Listen
We Care and We Own
We Provide and We Ensure
We Appreciate and We have Fun
Requirements
ESSENTIAL QUALIFICATIONS
· Must have minimum of three-years leadership in Rooms Division Operations
· 5 years of progressive leadership experience Front Desk / Guest Services
· Must read, write and speak the English language effectively
· Possesses basic math skills
· Strong background of customer service experience
· Must possess excellent interpersonal and communication skills written and verbal. Will be interfacing with guests and owners to provide efficient and effective results
· Proven track record in resolving guest problems and expediting solution
· Understand daily hotel operations
· Flexible schedule during high business volumes including weekends, evenings, and holidays
· Ability to effectively manage internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger, collect accurate information and resolve conflicts
· Has thorough knowledge and understanding of Hospitality Management
· Proven track record working with IT systems
· Working knowledge of equipment and procedures involved in a Rooms operation
· Maintains a close working relationship with team members and department heads from all areas of hotel operations
· Ability to communicate and make sound judgement calls when evaluating problems and situations to expedite the resolution. Additionally, it is necessary to take a proactive role and manage by example
· Ability to serve effectively with Senior Hotel Leadership in emergency situations
PHYSICAL DEMANDS & WORK ENVIRONMENT
The physical demands & work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand; use hands to handle, feel, or finger; reach with hands and arms; talk or hear; and taste or smell. The employee frequently is required to walk and climb or balance. The employee is occasionally required to sit and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
STANDARD SPECIFICATIONS
Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently.
A review of this description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and requirements are essential job functions.
This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their direct report.
Benefits
Health Care Plan (Medical, Dental & Vision)
Retirement Plan (401k, IRA)
Hotel Discounts
Life Insurance (Basic, Voluntary & AD&D)
Paid Time Off (Vacation, Sick & Public Holidays)
Short Term & Long Term Disability
Training & Development
Wellness Resources
Hotel Maintenance
Hotel director job in Charleston, SC
An inspiring career awaits you! The Kessler Collection is a portfolio of luxury boutique hotels, unique restaurants and experiences with a Bohemian twist. The collection's captivating hotels feature curated art, original music, unique architecture and stories around every corner, all located in destinations people want to be. Our mission of inspiring places, intuitive service, and exuberant guests means we are committed to our Grand Performers learning, development, and well-being. We believe people want to be inspired!
Grand Performers in qualifying roles may enjoy a range of benefits, including:
Marriott Employee Discounts Worldwide
Medical, Dental, Vision Insurance
Company-Sponsored Life Insurance
Short & Long-Term Disability Insurance
Tuition Reimbursement Program
401(K) with Discretionary Company Matching Contributions
Employee Assistance Program
JOB SUMMARY
Responsible for repair and maintenance of all physical facilities (both interior and exterior) throughout the hotel property. Responsible for electrical, plumbing, HVAC, painting, drywall repairs, lock repairs, and life safety.
CORE RESPONSIBILITIES
Core duties and responsibilities include the following. Other duties may be assigned.
Must be able to work Am and Pm (630am to 230pm) (230pm to 1030pm) (6 pm to 2 am)
Analyze HVAC problems and make repairs.
Be able to use drain cleaning equipment.
Repair and replace plumbing piping.
Maintain pool and pool equipment
Perform guest room preventive maintenance.
KNOWLEDGE, SKILLS, AND ABILITIES
Be able to repair drywall
Plumbing (drain cleaning, repairing pipe leaks installing fixtures)
Electrical analyze the electrical problem and make repairs
Analyze HVAC problems and make repairs.
Understand Life Safety systems
MINIMUM QUALIFICATIONS
No degree required
HS Diploma/ GED
Internet software
Microsoft word
Basic Math ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Current driver's license
Work overnight at times
Ability to read and comprehend simple instruction, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one on one and small group situations to customers or employees of the organization.
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
SUPERVISORY RESPONSIBILITIES
None
WORK ENVIRONMENT / PHYSICAL DEMANDS
The physical demands described herein are representative of those that must be met by an incumbent to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Moderate noise
Work near moving mechanical parts
Risk of electrical shock
Wet or humid conditions
Outdoor weather conditions
Work in high, precarious
The Kessler Collection is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristic
Auto-ApplyDirector of Rooms
Hotel director job in North Augusta, SC
Job DescriptionDescription:
The Director of Rooms is responsible for overseeing and leading all operations within the Rooms Division, including Front Office, Housekeeping, Guest Services, Reservations, and Recreation. This role ensures the highest level of guest satisfaction, operational efficiency, financial performance, and team development while upholding the hotel's brand standards.
Key ResponsibilitiesOperational Leadership
Oversee daily operations of the Rooms Division to ensure seamless, efficient, and guest-focused service.
Develop, implement, and enforce SOPs for all Rooms Division departments.
Maintain high-quality standards across cleanliness, service, and guest experience.
Monitor room inventory, rates, and occupancy in collaboration with Revenue Management.
Guest Experience
Champion guest satisfaction and manage guest feedback, complaints, and special requests.
Ensure consistent delivery of luxury service standards (if applicable) across all departments.
Analyze guest service metrics (e.g., guest reviews, scores) and implement improvement strategies.
Financial Management
Develop and manage departmental budgets, forecasts, and labor plans.
Control operating costs while maintaining quality standards.
Review financial reports and implement cost-saving initiatives without compromising service.
Team Management & Development
Lead, mentor, and train management and frontline staff within the Rooms Division.
Conduct performance evaluations and create development plans.
Foster a positive, collaborative, and results-driven work environment.
Compliance & Safety
Ensure compliance with hotel policies, brand standards, and local regulations.
Oversee safety protocols and emergency procedures for Rooms Division teams.
Conduct regular inspections of guestrooms, public areas, and employee workspaces.
Job Requirements
Requirements:
Qualifications
Bachelor's degree in hospitality management or related field preferred.
5+ years of Rooms Division leadership experience in a full-service or luxury hotel.
Strong leadership, communication, and organizational skills.
Proven ability to manage budgets, improve guest satisfaction, and lead large teams.
Proficiency in PMS systems (e.g., Opera, Maestro, OnQ) and other hotel operations software.
Ability to work flexible hours, including weekends and holidays.
Director of Rooms
Hotel director job in Columbia, SC
The Director of Rooms at The Lantern Columbia will oversee all aspects of the rooms division, including guest services, housekeeping, valet, engineering,and front desk operations. This inspirational leadership position requires a strong focus on guest satisfaction, adherence to standards, and operational efficiency. The best candidate will exhibit patience, tolerance, and compassion as a portion of the Rooms Division team will have a disability as The Lantern Columbia will train and employ individuals with intellectual and developmental disabilities.
Responsibilities:
Lead and inspire the rooms division team to meet objectives as a hotel, an employer, and a community pillar.
Role model the behaviors needed for an exceptional guest and team member experience.
Implement and execute systems and processes to deliver a clean and organized hotel and a seamless guest experience.
Be hands-on, jump in to help the team when needed while balancing executive-level responsibilities.
Set the weekly schedules in accordance with forecast. Publish in a timely manner.
Deliver this defined guest experience while meeting payroll and other expense ratios.
Provide team members with "feed forward" and take a vested interest in their development.
Participate in the Senior Leadership Group in setting the path forward for The Lantern Columbia.
Requirements:
Prior experience in rooms division management.
Strong leadership, administrative, and communication skills.
Desire to improve self and team, daily. "BTTY".
Ability to work collaboratively with a diverse team.
Patience. Tolerance. Compassion. Love.
Benefits:
Competitive salary of $65,000.00 per year paid bi-weekly
Health insurance and retirement plans.
Paid time off and holidays
About the Company:
The Lantern Columbia is a luxury hotel located in the heart of Columbia, SC. We pride ourselves on providing exceptional service and unforgettable experiences to our guests. Join our team and be a part of creating memorable moments for our visitors.
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Auto-ApplyDirector of Rooms
Hotel director job in Columbia, SC
Job Description
The Director of Rooms at The Lantern Columbia will oversee all aspects of the rooms division, including guest services, housekeeping, valet, engineering,and front desk operations. This inspirational leadership position requires a strong focus on guest satisfaction, adherence to standards, and operational efficiency. The best candidate will exhibit patience, tolerance, and compassion as a portion of the Rooms Division team will have a disability as The Lantern Columbia will train and employ individuals with intellectual and developmental disabilities.
Responsibilities:
Lead and inspire the rooms division team to meet objectives as a hotel, an employer, and a community pillar.
Role model the behaviors needed for an exceptional guest and team member experience.
Implement and execute systems and processes to deliver a clean and organized hotel and a seamless guest experience.
Be hands-on, jump in to help the team when needed while balancing executive-level responsibilities.
Set the weekly schedules in accordance with forecast. Publish in a timely manner.
Deliver this defined guest experience while meeting payroll and other expense ratios.
Provide team members with "feed forward" and take a vested interest in their development.
Participate in the Senior Leadership Group in setting the path forward for The Lantern Columbia.
Requirements:
Prior experience in rooms division management.
Strong leadership, administrative, and communication skills.
Desire to improve self and team, daily. "BTTY".
Ability to work collaboratively with a diverse team.
Patience. Tolerance. Compassion. Love.
Benefits:
Competitive salary of $65,000.00 per year paid bi-weekly
Health insurance and retirement plans.
Paid time off and holidays
About the Company:
The Lantern Columbia is a luxury hotel located in the heart of Columbia, SC. We pride ourselves on providing exceptional service and unforgettable experiences to our guests. Join our team and be a part of creating memorable moments for our visitors.
```
Scylla Ag - Hotel Manager
Hotel director job in South Carolina
Hotel Manager for Scylla AG!
Founded in Switzerland in 1973, Scylla has been setting the standard in premium river cruising for more than 50 years. Their motto is “Quality, our passion”. Today, the company operates more than 40 modern river ships, sailing along the Rhine, Danube, Seine, Rhône, Saône, and many other beautiful rivers across Europe.
As Hotel Manager, you make sure that all hotel services on the ship run smoothly and guests are happy. You lead the hotel team, guide department heads, and support your crew to deliver excellent service. Your work keeps cabins, restaurants, and public areas organized and welcoming, and helps guests enjoy their time onboard.
Conditions:
Free food and accommodation on board
Seasonal work with contracts from March to November renewable each season
River ships are located in Europe - closer to home
No Safety certificates or Seaman's book required
Possibility to take paid days off and vacation during the season
Excellent working conditions, pension plan and health insurance
Free internet (10 GB per month)
Shore leave almost every day
There are always more openings for German speakers
Some vessels offer free German language courses on board
Duties and responsibilities:
Ensure full compliance with Scylla standards, SOP´s policies and procedures
Responsibility for the entire hotel operation on board and guarantee fullest guest satisfaction and pleasant working environment for all crew
Ensure that monthly financial outlooks for F&B, hotel material etc. are on target and accurate
Executing all aspects of planning and organizing of upcoming cruises for the Hotel Departments
Consulting with Captain and Head of Department on board activities or any other aspects of onboard operation
Handling complaints, and oversee the service recovery procedure
Ensure all decisions are made in the best interest of high guest /crew satisfaction
Developing improvements actions based on outcome of questionnaires, guest-crew feedback, financial reports
Responsible for the entire hotel operation on board and day-to-day staff management and guest
Coordinating all crew matters by establishing efficient communication between the ship and office
Responsible for the stock ordering for the hotel department such as beverages, food, chemicals, amenities, shop-, wellness-, office supplies and hardware in hotel department
etc.
Requirements:
Several years of management experience in this role with an outstanding and proven management skills and extensive hands-on experience
Excellent leadership, management, organizational and active communication skills
Preferably graduated within hotel industry and/or previous (river) cruise ship experience
Strong understanding of hotel management best practices
Strong hotel department knowledge and experience as well as an outstanding F&B knowledge and skills
Able to train crew members in each area of hotel operation, able to build up the trainings
Guest focused, stress resistant, calm under the pressure, resilient and team player with positive approach
Professional attitude and appearance, reliable and hard-working with great team spirit
Open minded and flexible with high social, interpersonal and cultural competencies
To act as dynamic motivator and onboard ambassador for the Hotel Operations
Department through Leadership & Management by example
Being representative of Scylla´s values.
Age: min. 18 years old
Non-EU nationals will need D type German visa before joining
Why Join Us
At Scylla, you'll support a dynamic, international team while helping create unforgettable dining experiences for our guests. You'll work in a collaborative, supportive environment where your skills are valued, your growth is encouraged, and your contributions make a real impact. Enjoy traveling across Europe, developing your hospitality career, and forming lasting friendships-all while delivering first-class service onboard our luxury river cruise ships.
NOTE: Nationalities that we can process: 🇱🇹 🇱🇻 🇪🇪 🇵🇱 🇷🇺 🇧🇾 🇺🇦 🇲🇩 🇰🇿 🇰🇬 🇺🇿 🇦🇲 🇦🇿 🇹🇯 🇹🇲 🇬🇪
EU nationals can apply and join during whole season without visas
Ukrainian citizens with residence permits in EU may also apply
Non-EU citizens German speakers may also apply to all positions
Culinary positions are open for EU and NON-EU (English or German speakers)
Last updated: October 30, 2025
You can submit your Resume here pushing APPLY TO POSITION button
If you are not sure what position to apply for, you may instead submit general application here and we will advise you:
***************************************************************************************
Scylla Ag - Assistant Hotel Manager
Hotel director job in South Carolina
Assistant Hotel Manager for Scylla AG!
Founded in Switzerland in 1973, Scylla has been setting the standard in premium river cruising for more than 50 years. Their motto is “Quality, our passion”.
Today, the company operates more than 40 modern river ships, sailing along the Rhine, Danube, Seine, Rhône, Saône, and many other beautiful rivers across Europe.
As Assistant Hotel Manager, you are central to ensuring smooth hotel operations and exceptional guest experiences onboard. Supporting the Hotel Manager, you oversee reception, onboard shop, and guest services, while guiding and training staff. Your leadership, organizational skills, and proactive approach ensure guests feel welcomedand cared for, while the team operates efficiently and confidently.
Conditions:
Free food and accommodation on board
Seasonal work with contracts from March to November renewable each season
River ships are located in Europe - closer to home
No Safety certificates or Seaman's book required
Possibility to take paid days off and vacation during the season
Excellent working conditions, pension plan and health insurance
Free internet (10 GB per month)
Shore leave almost every day
There are always more openings for German speakers
Some vessels offer free German language courses on board
Duties and responsibilities:
Responsible for the correct handling of work arising daily/ per cruise/ monthly according to Scylla standards.
Responsible for guest satisfaction and the corresponding ratings included monitoring guest´s feedback.
Contributes to team effort by accomplishing results as needed.
Builds strong working relationships and communication with hotel staff, Heads of Departments (HoD) and other departments to ensure maximum operating effectiveness and fulfilment of any need.
Assisting Hotel Manager with the meeting or conducts HoD meeting in the absence of HM.
Serving guests and visitors by greeting, welcoming and directing them appropriately.
Responsible for the compliance with safety guidelines in the Reception area.
Responsible for customs formalities and in port manning according to the safety regulations.
Responsible for dealing carefully with all equipment and IT-systems.
etc.
Requirements:
Experienced within the hotel industry and/ or previous river cruise ship experience.
An outstanding skills and experience in this role with an extensive hands-on experience.
Outstanding management skills, interpersonal communication and listening skills.
Strong leadership abilities and organizational skills.
Able to train crew members, able to build up the trainings within the departments and drive the change and look for operational efficiencies across the ship.
Guest focused, stress resistant, calm under pressure, resilient, team player with positive appearance.
Open minded and flexible with high social, interpersonal and cultural competencies
Excellent English skills (written & verbal), other languages such as German is an advantage.
Professional attitude and appearance, reliable and hard-working with great team spirit.
Must work independently, good computer skills (Excel, Word, Power Point).
Being representative of Scylla´s values.
Age: min. 18 years old
Non-EU nationals will need D type German visa before joining
Why Join Us
At Scylla, you'll support a dynamic, international team while helping create unforgettable dining experiences for our guests. You'll work in a collaborative,
supportive environment where your skills are valued, your growth is encouraged, and your contributions make a real impact. Enjoy traveling across Europe, developing your hospitality career, and forming lasting friendships-all while delivering first-class service onboard our luxury river cruise ships.
NOTE: Nationalities that we can process: 🇱🇹 🇱🇻 🇪🇪 🇵🇱 🇷🇺 🇧🇾 🇺🇦 🇲🇩 🇰🇿 🇰🇬 🇺🇿 🇦🇲 🇦🇿 🇹🇯 🇹🇲 🇬🇪
EU nationals can apply and join during whole season without visas
Ukrainian citizens with residence permits in EU may also apply
Non-EU citizens German speakers may also apply to all positions
Culinary positions are open for EU and NON-EU (English or German speakers)
Last updated: October 30, 2025
You can submit your Resume here pushing APPLY TO POSITION button
If you are not sure what position to apply for, you may instead submit general application here and we will advise you:
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